About the station

Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by customer leadership executives around the world as they share how they gain traction in transforming their business, leaders and operations. Join us on The Chief Customer Officer Human Duct Tape Show to learn the leadership practices from C-Suite Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. On C-Suite Radio they will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

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Latest bursts

A highlight from How to Modernize Financial Services Through Customer-Centric Strategy

A highlight from How to Modernize Financial Services Through Customer-Centric Strategy

A highlight from How to Modernize Financial Services Through Customer-Centric Strategy

Aired Last week

A highlight from 3 Tips for CX Leaders in B2B Organizations with Hubspot's Yamini Rangan

A highlight from 3 Tips for CX Leaders in B2B Organizations with Hubspot's Yamini Rangan

A highlight from 3 Tips for CX Leaders in B2B Organizations with Hubspot's Yamini Rangan

Aired 3 weeks ago

A highlight from Three Tips to Help Leaders Rethink How They Leverage Customer Data

A highlight from Three Tips to Help Leaders Rethink How They Leverage Customer Data

A highlight from Three Tips to Help Leaders Rethink How They Leverage Customer Data

Aired Last month

Get Your C-Suite Leaders to Support Your CX Initiative by Connecting the Dots of Success for Them

Get Your C-Suite Leaders to Support Your CX Initiative by Connecting the Dots of Success for Them

Get Your C-Suite Leaders to Support Your CX Initiative by Connecting the Dots of Success for Them

Aired 2 months ago

4 Leadership Tactics from Joseph Michellis Book, Stronger Through Adversity

4 Leadership Tactics from Joseph Michellis Book, Stronger Through Adversity

4 Leadership Tactics from Joseph Michellis Book, Stronger Through Adversity

Aired 2 months ago

Lessons on Developing Daily Leadership Practices from Inside Twitter

Lessons on Developing Daily Leadership Practices from Inside Twitter

Lessons on Developing Daily Leadership Practices from Inside Twitter

Aired 3 months ago

Have You Built a Culture of Reliability Into Your Customer Experience?

Have You Built a Culture of Reliability Into Your Customer Experience?

Have You Built a Culture of Reliability Into Your Customer Experience?

Aired 3 months ago

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

Aired 4 months ago

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

Aired 4 months ago

How to Operationalize Trust, Immerse the Team in Empathy, and Other Leadership Lessons from Pinterest [Replay]

How to Operationalize Trust, Immerse the Team in Empathy, and Other Leadership Lessons from Pinterest [Replay]

How to Operationalize Trust, Immerse the Team in Empathy, and Other Leadership Lessons from Pinterest [Replay]

Aired 4 months ago

How to Operationalize Trust, Immerse the Team in Empathy, and Other Leadership Lessons from Pinterest [Replay]

How to Operationalize Trust, Immerse the Team in Empathy, and Other Leadership Lessons from Pinterest [Replay]

How to Operationalize Trust, Immerse the Team in Empathy, and Other Leadership Lessons from Pinterest [Replay]

Aired 4 months ago

How AARP Has Embedded CX Operations Across the Entire Organization

How AARP Has Embedded CX Operations Across the Entire Organization

How AARP Has Embedded CX Operations Across the Entire Organization

Aired 5 months ago

How AARP Has Embedded CX Operations Across the Entire Organization

How AARP Has Embedded CX Operations Across the Entire Organization

How AARP Has Embedded CX Operations Across the Entire Organization

Aired 5 months ago

5 Takeaways from Tom Peters, Influential Leader, Author, Speaker [Replay]

5 Takeaways from Tom Peters, Influential Leader, Author, Speaker [Replay]

5 Takeaways from Tom Peters, Influential Leader, Author, Speaker [Replay]

Aired 5 months ago

5 Takeaways from Tom Peters, Influential Leader, Author, Speaker [Replay]

5 Takeaways from Tom Peters, Influential Leader, Author, Speaker [Replay]

5 Takeaways from Tom Peters, Influential Leader, Author, Speaker [Replay]

Aired 5 months ago

The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic

The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic

The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic

Aired 6 months ago

Jean And Mark discussed on The Chief Customer Officer Human Duct Tape Show

Jean And Mark discussed on The Chief Customer Officer Human Duct Tape Show

Jean And Mark discussed on The Chief Customer Officer Human Duct Tape Show

Aired 2 years ago

Emory, Atlanta And Advisory Board discussed on The Chief Customer Officer Human Duct Tape Show

Emory, Atlanta And Advisory Board discussed on The Chief Customer Officer Human Duct Tape Show

Emory, Atlanta And Advisory Board discussed on The Chief Customer Officer Human Duct Tape Show

Aired 2 years ago

BTC, Danielle and CEO discussed on The Chief Customer Officer Human Duct Tape Show

BTC, Danielle and CEO discussed on The Chief Customer Officer Human Duct Tape Show

BTC, Danielle and CEO discussed on The Chief Customer Officer Human Duct Tape Show

Aired 2 years ago

Europe, Vanderbilt and Engineer discussed on The Chief Customer Officer Human Duct Tape Show

Europe, Vanderbilt and Engineer discussed on The Chief Customer Officer Human Duct Tape Show

Europe, Vanderbilt and Engineer discussed on The Chief Customer Officer Human Duct Tape Show

Aired 2 years ago

Ville, Chief Customer Officer and Eric discussed on The Chief Customer Officer Human Duct Tape Show

Ville, Chief Customer Officer and Eric discussed on The Chief Customer Officer Human Duct Tape Show

Ville, Chief Customer Officer and Eric discussed on The Chief Customer Officer Human Duct Tape Show

Aired 3 years ago

 discussed on The Chief Customer Officer Human Duct Tape Show

discussed on The Chief Customer Officer Human Duct Tape Show

discussed on The Chief Customer Officer Human Duct Tape Show

Aired 3 years ago

Eric, President and Ohio discussed on The Chief Customer Officer Human Duct Tape Show

Eric, President and Ohio discussed on The Chief Customer Officer Human Duct Tape Show

Eric, President and Ohio discussed on The Chief Customer Officer Human Duct Tape Show

Aired 3 years ago

Starbucks, Jensen and Million Dollar discussed on The Chief Customer Officer Human Duct Tape Show

Starbucks, Jensen and Million Dollar discussed on The Chief Customer Officer Human Duct Tape Show

Starbucks, Jensen and Million Dollar discussed on The Chief Customer Officer Human Duct Tape Show

Aired 3 years ago

Executive, CEO and Fifty Thousand Dollar discussed on The Chief Customer Officer Human Duct Tape Show

Executive, CEO and Fifty Thousand Dollar discussed on The Chief Customer Officer Human Duct Tape Show

Executive, CEO and Fifty Thousand Dollar discussed on The Chief Customer Officer Human Duct Tape Show

Aired 3 years ago