35 Burst results for "yelp"
How To Get Unstuck
"I'm i'm really excited to talk about the topic. We're talking about today of just being stuck. I'm going to be referring to a book that never referred to it steven hayes book. Get out of your mind and into your life. It is an acceptance and commitment therapy book and this is one of those feel like it's just one of the fundamentals of the virtual couch where i can just rip a little bit on the concepts around acceptance and commitment therapy and i think it's going to speak to a lot of people because i insert twenty twenty joke here or hard situation here but we a lot of people are coming out of a time where they feel a little bit stuck and man. I'm doing a lot of research around a podcast that i want to release so bad. I interviewed my wonderful friend. Dr laura sparrow months and months ago because she had an amazing article about covert and conspiracy theories and i recorded it and then then it kind of world got weird and wonky and i never ran the episode. But i have it. I've been editing. It and she just makes so much sense around why we will find ourselves turning to things like conspiracy theories when we never had before and it really is around the sometimes feeling stuck the the brain likes patterns. The brain likes knowing. The brain doesn't like uncertainty. It doesn't like ambiguity. And his doctor sparrow pointed out and i will release this episode. But i want it to be so good that i find myself over researching this one in particular but in talking about the way that the brain works and liking these patterns and doesn't like uncertainty. Your brain will kind of turn toward what's called a cognitive bias. Which means you're going to try to find something that makes a little bit of sense to you. Something that's in your wheelhouse and then once you're within that cognitive bias then you then your brain really wants to be certain of itself so it does the old confirmation biased thing where it starts looking for any bit of data to back itself up. I did a episode on confirmation bias a long time ago. I think it was called. Why are there so many tesla's and it was once somebody. One of my clients had talked about wanting tesla all of a sudden. I just felt like everywhere i looked. There was a tesla nation by rank. And do the same thing with thoughts and ideas that sort of thing but once you think something all the sudden you see it everywhere. I've been i've worked in my abandonment and attachment Things into about three or four of my last few episodes. Because it's something that i just feel passionate about and now i find these abandoned an attachment things from childhood everywhere i look. I'll probably work that into the episode today but but acceptance and commitment therapy really is it's the fundamentals of therapy here on the virtual couch and i have seen a lot of people that feel stuck in so i have. I haven't talked about this book before. And i really like it so the chapter that. I'm going to start with his doctor. Hayes talks about the concept of human suffering as universal summit. Read fairmount today giving him all the credit. And then i will give my commentary as as i love to do on the virtual couch so dr. Hey says it often. Many people we meet in our daily life seemed to have it all. They seem happy. They look satisfied with their lives. You probably had that experience of walking down the street when you're having a particularly bad day and you look around and you thought why can't it just be happy like everybody else around me. They don't suffer from chronic panic or depression or substance abuse problem. They probably don't feel as if a dark cloud is always looming over their heads. They probably don't suffer the way i suffer. Why can't i be like them. And get to hear this all the time every day in therapy and i go through it myself as well and dr. Hey says here's the secret they do and you are meaning they do suffer the way you suffer and you are more like them than you think he talks about that. We all have paid all human beings if they live long enough felt or will feel the devastation of losing. Somebody they loved. Every single person has felt will feel physical pain. Everybody has felt sadness. Every felt shame or anxiety fear and loss and we all have these memories. That are embarrassing or humiliating or their shameful and we all carry these painful hidden secrets and we tend to put on the shiny happy faces pretending that everything is okay and that life is all good. As a matter of fact. And i'm not gonna pull the old man get off my lawn on the porch moment here although yes i kind of am and then we have social media which has some amazing things in social media but we also typically put out the. Everything's all good. This is how you do it. This is how easy it is. You just you're happy. Just be happy and and beautiful and well well lit nice filters and then it just looks amazing but people everybody else's kind of not everybody there's an all or nothing statement but many of us are saying they they look like they've got it all figured out it's pretty easy but but it isn't it isn't they can't always be easy or it can't always everything can't always be all good to be human. Is the feel pain in ways that are orders of magnitude more pervasive than what the other creatures on the planet earth feel Dr hey says if you if you kick a dog it'll yelping run away if you kick it regularly. Any sign of your rival eventually will produce fear and avoidance behavior in the dog by means of the process called conditioning. But so long as you are out of the pitcher and are not likely to arrive. Dog is unlikely to feel or show significant anxiety. People however are quite different. He said as young as sixteen months or even earlier human infants learned that if an object has a name the name refers to that object so relations that verbal humans learn in one direction. They derive in two directions so over the past twenty five years. Researchers have tried to demonstrate that same behavior another animal species with very limited in questionable success so far so this makes a huge difference in the lives of people That the lives of people live as compared to animals. He says that the capacity for language put human beings in a special position. Simply saying a word invokes the object that it's named and he says tried out umbrella. You know when you think about when you read that word callan's pretty harmless but consider what this means if the named object was fearful anything that reminded. The person of its name would invoke fear. It would be as if all the dog needed to feel. Fear is not an actual kick but the thought of being kicked. So you see where we're going here that that relationship with words we're one of the only animal on the planet that does that. So that's exactly the situation that you're in and this is exactly the situation that all humans in with language. So here's an example doctorate said take a moment now to think of the most shameful thing that you've ever done and he encourages really take a moment and actually do this. You can pause if you want to but so if you give that thought what did you just feel. He said it's very likely as soon as you read the sentence you felt some sense of either fear or resistance
The future of migrant caravans
"More grand caravan is one of those phrases which feels intractable associated with the recently elapsed donald trump era a term which decade sense will like coffee or very stateful genius or four seasons total landscaping separate. Those who can recall this benighted epoch. From those born too late or those who not altogether unreasonably drank too much the migrant caravan. You may recall was one of the vast menagerie of bogeymen and hobgoblins which trump and his media cheerleaders deployed to profitably inflame. The voters and viewers the caravan was telling a marauding horde of insurgents bent on taking your jobs stealing your women perpetrating terrorism proselytizing communism or whatever paranoid fantasy. You were having yourself. The migrant caravan was reason to build that wall. Lock up your daughters stay tuned to fox. Welcome the tucker. Carlson vote republican and generally run around yelping to set by angry wasps. Shortly after having set fire to your own trousers another migrant caravan is on the move now it will be instructive and hopefully at least somewhat heartening to see how the administration of donald trump successor response before we get into that however it's probably proper to be clear about what we mean when we say migrant caravan as outlined above it has been repeatedly slammed up into something other than what it is by various people and organizations whose good faith cannot alas always be taken for granted. Thousands of central american migrants are vowing to continue their march to the us border even though president trump wants to turn them away the migrant caravans about which donald trump became agitated where a phenomenon which pete in late two thousand and eighteen. They were mass trudges of several thousand migrants setting out from central america and plotting doggedly towards the united states where they hope to find safety perchance prosperity. The constituents off the caravans were from honduras. Guatemala nicaragua el salvador and mexico. All countries offering the less fortunate citizens plentiful reasons for leaving political instability gangs crop failure crime drugs poverty etc. The caravan on the move right now is estimated at some eight thousand strong and appears to have originated in the honduran city of san pedro. Soula as off this broadcast. Its chances of reaching its goal. Mexico's border with the united states appears slender early this week. The caravan was intercepted as it crossed. Guatemala guatemalan military and police who detained hundreds of migrants and scattered others with teargas. Nearly a thousand people have already been sent back to honduras and guatemala's chief immigration official modena's has laid down a hardline declaring that you cannot and will not get through president joe. Biden's rhetorical response will be more humane and compassionate the president donald trump's low though that represents but the outcome might not be much different biden's domestic policy advisor. Susan rice has already pointedly given interviews to spanish language media emphasizing that nobody should assume that the us mexico border will be flung. Open on day one. The administration biden previously. Served that of president. Barrack obama deported more than three million people. This latest caravan is obviously not the first large scale migrant and refugee x. flow of times and it won't be the lost. It seems reasonable to assume indeed that any noteworthy disparity in covid nineteen vaccinations between rich countries and poor ones will lead to still further people hitting the road and given what would be reasonable concerns about spreading the virus. Prompt even less compromising responses from destination countries than some. We have already seen what will likely not happen. Regrettably will be the large scale descent of any com- clear-headed logic on the subject in the united states or anywhere else. Those who are furiously against immigration will continue to insist that imigrants ra menace that asylum seekers. Bogus that we should build walls and turn around boats. Those who are passionately in favour of immigration will continue refusing to countenance the idea that countries are entitled to make decisions about who comes and who goes and indeed that it's better that countries do as transparent legal process around migration and asylum lynn's immigrants and refugees va legitimacy they need and deserve and deprives shrieking xenophobes of oxygen as is the case with this and far too many other issues however the loudest voices on both sides will be largely motivated not by their actual opinions on the issue by the visceral loathing of their domestic political opponents and the caravans and the boats will keep coming
The end of Plaid-Visa
"Want to lead us into plot. Alex as you alluded. This was the story of the week for anyone and everyone who cares about startups in vc. The five point three billion deal that would have merged loud and visa officially didn't go through for those following along that deal had been under investigation and ran into that regulatory wall. And now there's not going through. There's a lot to talk about what we're both of your first. Take alex and then danny by i take was holy crap followed by. Oh and i'm not surprised. The news event happened caught. me off. Guard didn't know it was coming but my second thought was like oh the doj was against this. Not a huge surprise. That was my take denny. I think there's a huge amount of concern around financial services more than other forms of tech companies when you look at financial services the so well integrated in the economy. Everything else is built on top of finance right and so i think for the antichrist authorities looking at tech deals. They're seeing this and they're saying look if visas able to corner the banking data market in own the infrastructure both at payments and with banking. That's an immensely powerful and highly leveraged place to be and i think the authorities have just gotten a lot smarter about preventing that from happening in the first place. I think they've woken up. I'm amazed at what was allowed to go through before versus. What now seems to be suddenly verboten. Why wasn't this. The case in the last five ten years finances not new whereas i think ad markets were new. Obviously we've talked a lot about antitrust ad networks with google buying doubleclick and buying a novel and a bunch of other companies. But those were new markets and said the regulators are. Just don't think new potential network effects that we're going to come out of those markets whereas in finance the regulators very admittedly familiar with the leverage points and frankly other competitors know what's going on as well. So my guess is mastercard went to the regulators and said whoa. Whoa whoa you got to do something here to stop this. This is really really bad. Yelp did this against google. But yelp didn't have the leverage. I think mastercard or other companies have been around a long time have
Reddit Post Inspires Airbnb Cleaning Service
"For. Neil patrick the decision to start a side. Business wasn't just so he could quit his day job and travel the world while still having an income and that was part of it but it was also a decision guided by his desire to provide for his parents. You see for thirty two years. His parents owned video rental stores. Do you remember those. But of course the industry was on its way out in this was the mid two thousand. Ten's whatever you call that decade the mid two thousand ten's. I'm not sure but those doors weren't doing well around this time. Neil who was working fifty to sixty hours a week decided. He wanted to start a service to help parents as well as himself. He tried a number of paths as he tried different side. Hustles creating an ecommerce. Site blogging about pet hair vacuums and more before stumbling across a post on. Read it from someone who started cleaning company in that post the author laid out the detailed steps taken to get going after reading through the post carefully. Neil decided to give it a try himself in early two thousand thirteen. He established made this in los angeles cleaning. Service that specializes in airbnb and residential. Cleanings his first step in doing so was creating a website tall task because he had no technical background. You'll bought a template for about one hundred dollars researched how to host a website and published. What he said was initially pretty crappy looking site. Hey we've all been there. Y'all needed to determine how much to charge for cleaning services and find a cleaners themselves. He started by contacting local people with existing companies and asking them how much they charged and with their cleaning packages. Were looking at the competition. He was able to make sure there was enough margin built into his service to ensure he could operate successfully he puts it from the reddit post to the pricing scale. He essentially started made this by copying what other companies were doing at least as a way of getting things up and running although he had software to charge customers. You'll didn't know how to pay the cleaners at first. So after they got done with an appointment he would have them come to his office where he'd run downstairs. Get cash out of an atm and hand it to them eventually. He figured out a better way. Overall it took two months to get up and running to find customers. Neil focused on digital marketing. He says local marketing a gem because you're competing against local businesses only not the entire world. So it's a bit easier to manage. And it also cost less as i customer came about july twenty thirteen which he remembers because he snuck outside from his full time job and started dancing. Another advantage to local markets is that there are many third party platforms. Like angie's list or thumb tack and neil would charge a low price at first to attract initial customers. You also tried posting flyers and using social media although he says that wasn't an especially useful marketing tool for him since people don't usually by cleaning services that way. These days made this mostly generate sales from a combination of sco yelp and paid digital ads. Because he wanted to eventually quit his full time. Job and travel. You'll established made this so they could be operated by a fully remote team of employees which includes his parents. Total investment cost was around two thousand dollars which included his website. Those digital marketing ads and advertising for cleaners operated the business part time gig for two years by two thousand fifteen. The business was doing around thirty thousand dollars in monthly sales with twenty percent profit margin so six thousand dollars in monthly profit with a success. Quit his job and booked one way flight to colombia. The business doubled that year and he's since traveled to more than thirty five countries while scaling. What was once his side. Hustle looking to the future neal is aiming to be the millennial franchise disrupting the old school cleaning franchise industry.
Las Vegas unemployment numbers hit Great Recession levels
"Of the coronavirus in this country has brought more shutdowns or the threat of new action in several states. Yelp estimates nearly 100,000 businesses closed permanently from the beginning of the pandemic. Through August. CBS's David beg No, Is he in one of the nation's tourist capitals, the famous Las Vegas Strip is a little less crowded in the age of coronavirus. We got hit hard by the pandemic. There's no other way to look at it that is Jonas Peterson. He is CEO of the Las Vegas Global Economic Alliance. He says the city's unemployment numbers hit great recession levels. But he says the hospitality industry is proud. I'm for a major comeback. Big key to success is the vaccine. And then there are the workers who say they're close to losing everything. People like Jeffrey Gold Gold was laid off from his item management job at a Vegas casino back in May. And with few casinos hiring, there has been no income for himself and his wife, who uses a wheelchair.
Tech CEOs To Testify Before Senate Panel On Platforms' Legal Shield
"Americans you, have six days left to cast their votes in this most unusual presidential election never before has an election been. So influenced by social media back in May twitter added labels to tweets at the company felt were potentially misleading and that included tweets by President, trump facebook has now banned all new political ads between now and the election though ads that have already been published are still visible, Google. Will stop all political ads from running after the polls close election day that's something facebook has pledged to do as well. So now the CEO's of twitter facebook and Google are all being made to defend those policies they're set to testify today before the Senate Commerce Committee senators are weighing whether to reconsider the legal shield that has long protected. The TECH INDUSTRY NPR's Allen is here to explain hey bobby. Good Morning. Rachel. Let's just start off with the timing of all this. Why why is this happening now? So it's happening now because the calls as you mentioned have been coming for some time from trump and from even from Democrats in Congress to do something about this law section to thirty. Now. Like you said at the top twitter for the first time, placed a label on one of trump's tweets that one. He made a false claim about mail in voting, and this is really irritated trump and it really amped his crusade to have the platforms reigned in Here's the president after twitter flag that tweet they've had unchecked power to censor, restrict, edit shape hide alter virtually any form of communication between private citizens. So trump. There was signing an executive order aimed at a law that protects the tech industry like I said, it's known as section two thirty, and that is why Senate Republicans have today called this hearing. Okay. So this is the legal shield section to thirty. Explain what this law does. Yes. So it was passed in the mid nineties during the early days of the Internet if you can recall them. Back. Yeah back then facebook and twitter we're not yet around but. Names like compuserve and prodigy were. Services people talked a lot about and back then and now the law gave tech platforms. He's shield that made their future growth possible and in basically what it says Rachel is that they cannot be sued for what posted to their sites. But now this law is in peril because for once Democrats Republicans can actually agree on something and it's that this law is no good and it's got to go I imagine they. They may come to the same conclusion but different ways, right? I mean do Democrats and Republicans agree on why section thirty so bad. So the short answer is no a Democrats, say it has let facebook. And twitter for years have a hands off approach to misinformation and hate speech Republicans on the other hand say, Hey, these platforms are hiding behind this law to suppress conservative views. Even facebook's Mark Zuckerberg says, this law should be updated but he and many other tech leaders say repealing it completely would be a disaster because that would open the floodgates to endless lawsuits and Rachel, and we're not just talking about facebook here. I mean we CA-. Pedia yelp read it and so many other corners of the Internet that relies. So heavily on this law could be subject to lots and lots of lawsuits if this law is repealed. So, really this is about are these just platforms or do they have some kind editorial influence on the content? The they allow on their platforms as part of this Republicans today are expected to air grievances about what they perceive as a liberal bias on on these platforms right? What does the data say about that, right? So Republicans point to twitter's decision to remove links on its platform of recently the New York Post story about Hunter Biden that had some very questionable sourcing facebook also reduced the the spread of. That story. So there are lots of anecdotal one offs like this, and then there's the data as you mentioned, which presents a much different story and the data says that conservative us and conservative stories actually are amplified on facebook at some of the most engaged with content and the facebook algorithm rewards engagement. So it's actually the opposite of what the some conservatives are saying that facebook and twitter are helping conservative us and helping conservative store stories reach bigger audiences than they ever could have imagined before the social networks.
Best Of Reputation, Reviews, Recommendations & Referrals with Mark S.A. Smith
"Welcome Mark sa Smith back for the third time and I do believe that essay stands for super awesome. Is that correct or something? The adapter smart-ass depending on how you doing. Actually it actually stands for Steven antin with a name like Smith, you know, you need to have extra names and for me, it's my brand. Right, right. You're Brian Bacon off of the three big I Delight to be with you and I love our conversations and I'm honored to be a three-peat with you. And let's Dive Right In cuz we've got some hot stuff off and only yeah, we do. So as I was telling you in the precursor and earlier this week, I did a podcast and blog on managing your reputation. And today I gave a presentation about managing your reputation. So what I wanted to talk to you about because I mean you work in the the corporate world. I mean you're in the big you're in the big pond and you know, damn fortune five hundred companies. Yeah. Yeah. So you're playing with some big fish and we talked about I mean the two things that we did before was managing disruption. And then how do you catch a whale so yep Working with these whales the question that you know, we're going to get into today is about getting reviews in managing your reputation. So let's let's start off by talking about wage. You know, how do you get people to give good reviews? What's your what's your process or what your thoughts on that? I love this. Well, I want to frame this up just a little bit. You know, I'm a small business doing business with big business and that has benefits and has distractions and attractions, you know, the benefit is that the checks tend to be large the distractions is that as you pointed out constipation compensation constipation. They tend to be slow payers. So you just have to manage all that and that said today we are all driven by reviews. So consider this listener a.m. The last time you bought something from Amazon that you had never bought before without checking out the reviews. How about you Brian? I'm just joined Amazon Prime this year and I can honestly say yo, Coolest thing ever you get something delivered on a Sunday. But hey always check the reviews. I mean, that's every time it's price and reviews. Those are the two most important things to me and you know, we look for a couple thoughts and reviews number one is we look for you know, how many five-star reviews and we look for people that are having genuine problems. And for me. I also look for the negative reviews because I want to find out what kind of problems people have so I can say no that's not a true problem or I don't expect that problem or or to say, you know that I appreciate that Insight. I think I'm going to choose something else. I'm sure it's the same for you know, absolutely. Yeah. I mean that's you know, I'll definitely look at the negative reviews and if it's if it's something, you know, if there's enough of the same thing that's usually because there's always a troll or somebody out there that's going to be something negative cuz they just were not happy that day, you know competitors do it all the time competitors frequently troll products and so in the world of Amazon you look for a job. Flight purchased it they really buy it if they didn't really bite. Forget it. I'm going to ignore that. So the point that is that we do we're we become we become a review page driven society and the second example of that is Yelp know when do we go to restaurants without reviewing them on Yelp or without having somebody say, oh, you gotta go try it out right now with have to have reviews and it's built into our DNA now. So with that it means that we have to collect reviews we have to ask for reviews. We have to post reviews we have to manage reviews and the best way to do that is to actively ask for them. So, how do you go about it getting reviews Brian see now? This is a place where I disagree with you because when you ask for a review page, you ask for a testimonial what most people say they say, yeah sure. No problem. I'll get through and then it just sits and sits and sits and then you remind him a second time you think about it a week or two later and say hey, can I get a name? Review. Oh, yeah. Yeah. Sorry I forgot about it. And then you ask him a third time and then they started getting annoyed cuz you're bugging them. So the way that I do it and the way that I found the most success and this is actually based on a book that I read called The Hundred zero principle and it's buy one of my mentors is name is Al Ritter and you can actually get it on Amazon. It's written by it's a by company called Simple truths and his principal is not give a hundred percent of yourself a hundred percent of the time expect nothing in return and Watch What Happens the way that I get reviews so ask for I give them a lot of used to people that I work with. I'll go on LinkedIn and I'll write them a review. What is LinkedIn do that? LinkedIn actually says, hey you got a review from Brian Basilico. Do you want to return the favor of nine times out of ten? We are competitive we as we get a review we're going to say, well, he wrote a really nice review. I'm going to do a better one and I'm going to put more thought process into it and I'm going to do it now because Want to return the favor at this moment and I would owe you right about 70% of the time. You not only get the review a lot faster or the testimonial lot faster. But what you end up getting a much more glowing heartfelt thought-out review beautiful. I love the idea of give a review to get a review another strategy that I suggest is to ask for a review when somebody compliments, you know these days when people say thanks a lot of really appreciate what you did for me. Most people say no problem don't ever say that you're wasting an opportunity. No problem. Lies that what you did has no value and the world was sales as in politics is run on a favor bank. So if somebody says thank you put a favor in your favor Bank. You're welcome. I wage you do the same for me. Would you do me a favor and which case they're going to say sure. Would you mind just typing that up that those same things and I know you also record it when people are dead. Online and so you just asked me if you can transcribe it. That's a brilliant strategy. Yeah,
French Open: Rafael Nadal beats Novak Djokovic to win 13th Roland Garros title
"To win this year's French Open. This is an adult twentieth Grand Slam title this Tyson with Roger Federer for the most of all time on the men's side. Match with Jovovich was a landslide yesterday as well. Afterwards, even Jovic. Said Nidal played a perfect match on the women's side unlikely winner came out on top nineteen year old Egos. Phone Tech is ranked fifty fourth and she took home the trophy, her first tour level title she beat the number four seed and the reigning Australian Open champion. YELP is now labeling
Google's antitrust troubles
"After years, of scrutiny into big. Tech. Something is finally happening. Last year the Department of Justice and the Federal Trade Commission open antitrust investigations of Google facebook Amazon and Apple. And now, a lawsuit against Google is likely to be the first real action taken against big tech. Joining me explain shrink Ghaffari a senior reporter here at recode. Hey, Seraing. Hey. So the Department of Justice is planning to file a lawsuit against Google any day. Now, what exactly are they claiming? Google has done? So we don't know the details of the lawsuit until it's filed, but we that generally, they're expected to accused Google of trying to disadvantage its competitors like Microsoft's Bing which another search engine by not sharing data with them and the data that other companies need to thrive. We also know that they're looking into their search advertising. So Google controls, a sale of both that toolset people used by ads as well as the actual space under the searches. So that could be accomplished conflict of interests at the Justice Department accused glove. So what exactly is at stake here? Google obviously, they're gonNA throw every lawyer and lobbyist and smart person they have their at this lawsuit but one of the stakes for one of the world's biggest companies. I. Mean the stakes are huge. This is probably the biggest existential threat to Google business right now because the most extremity would be to try to break up Google business and separate business from its other businesses the you can accomplish that that's right but. In reality, these kinds of cases are going to take years to resolve, and that's the kind of Microsoft. But just the fact that Microsoft was under the Lens of an antitrust lawsuit prevented it from being able to really dominate the Internet the way that that was trying to. Write. This is the antitrust lawsuit brought by government against Microsoft in the ninety s when Bill Gates was running the company and write a lot of people think that ultimately it it led to at least a momentary fall in Microsoft stature Christopher. There are spending so much time fighting the feds that's right and yeah, we saw Microsoft back author trying to bundle their hardware with their software in terms of browsers as aggressively. So, serene care about big fancy lawsuits or big tech companies scrambling behind the scenes and you just care about Google the product you use every day. What could this lawsuit mean for them? It's too soon to say for sure but ultimately could impact what you see when you type in something on Google right? Because if Google has to be fair to other competitors, they may have to make sure that when you search in, let's say a restaurant name that you're not seeing Google's reviews for that. Restaurant over yelp earn other company. We don't know this is going to end up going not far but that's just one example of how Google's competitors have said that if antitrust action were taken at a severe level that this could help consumers potentially because they would see not just the suspect Google wants to promote in terms of its own businesses when you search things but other players to, and we take a step back from Google specifically, we're expecting this lawsuit right to be at the front. Edge of a wave of new scrutiny on big tech companies that isn't just you know people yapping tweeting or complaining I mean, this could be the first of several lawsuits, right? That's right. A bunch of states may join onto this lawsuit They can also file independent ones so and you know several states have signaled to do that So this is just the beginning of Google's headache. They're also facing potential congressional action at a Democrat led House Committee is going to is is. Expected to publish a report about Google and the other big tech companies and their antique potentially anticompetitive practices this coming week as well. So just the beginning of people's problems on this front, right this feels to me like the beginning of a new era were. It's not just complaints and talk, but now we actually have real punitive action if the department justice wins this lawsuit could Google look like in a couple of years tell me about what the worst case scenario for Google is. I mean I will. I. Will Nuances with like. We are seeing the beginning of the beginning of action, but it is a very politicized action under the current DOJ and a lot of people think that the Jake is rushing this one out because they bill bar attorney general wants to get this out before the
"yelp" Discussed on How I Built This
"This industry has just been absolutely hammered unlike any other industry travel leisure as well. . So many people go to yelp for restaurants. . So did you anticipate that pretty quickly early on that restaurants we're going to get hit or did that come as a surprise to you? ? We had some sense that restaurants are gonNA, , get hit. . What of our? ? More Cedar product managers of Chinese person who had lots of contacts in China and was relying like all the changes that restaurants were going through in. . China to try and adapt at the outset of the pandemic like this is crazy. . They're doing all these things with temperature checks at the door like delivered new delivery things partitions, , and it just seemed so unlikely that that could be our reality especially at that time call it early March, , we were studying this and everything still felt normal <hes> but it was you know pretty soon we could start seeing impacts in some of the cities that were hardest hit in the. . US. . So for example, , Seattle and <hes>. . You. . Know that obviously got US thinking about business ramifications and okay restaurants, , which is a big portion of our traffic are going to be hard hit. . You know what can we do? ? We weren't going to charge restaurants for instance, , for that period where traffic was following and even if they were getting some value, , you know the everyone is thrown into total chaos and like there really isn't a whole lot of point to advertising. . Traffic is falling like that. . So so pulling together, , a bunch of different things to support the restaurant nightlife industry at a time, became , a big priority and ultimately culminated with about thirty two million dollars, , worth of forgiven fees and young. . To Support Restaurants Jeremy Your Business Model depends largely on advertising on businesses that advertise on the platform and businesses that depend on ads have had a difficult time because companies are cutting back on their ad spence. For . obvious reasons, they've , got to preserve cash in many cases. . And this has actually pretty dramatically affected your business yelps business right I mean over the over the past year that was one of the scariest things a particularly about march in April you know in a pandemic especially as things are shutting down. . WHO's buying advertise wait? ? <hes>. . So that was my great fear was you know is our revenue going to go toward zero like maybe it's not zero, but , is it going to go towards zero pretty darn quickly. . We had some very stressful difficult conversations around my the different potentially catastrophic scenarios. . What would we do? ? How do we survive you know? ? Is there a freeze? ? The company amber type strategy literally was something we were talking about like where we just go down to the skeleton of staff fits a nuclear winter type of situation. . Fortunately, , the world did start to re stabilize and as the panic subsided, , there were businesses that actually were doing even finer good <hes>. . You know like as all of us were sheltered at home. . Suddenly if your toilet backed up, , you're calling the plot a plot. . Being more busier and some people started moving <hes> later in the pandemic mover traffic was doing reasonably well and so there ended up being areas of our business because we are diversified we're no obviously widely for restaurants, but , we also have. . Reviews and customers in all sorts of local services categories as well. . Area of the business has been quite resilient contractors and and and so on. . Interesting I remember when you on the podcast <hes> you talked about to crisis moments I remember was when you were x dot com and you were just Totally, terrified , that I think that pay pal was gonna like crush you guys and you'd sleepless nights about that and then the other one was when you started yelp and nobody came to the party like it was really just didn't gain any traction in the in the months many months and you will really worried you had a lot of anxiety about and you talked about that and this sounds like even more intense what you went through in March and April. . Just probably personally, , I? ? mean. . Planning for a nuclear winter. . But in in some senses like I wonder whether anticipating that possibility actually was in a sense probably the best way to game out what your strategy would be. . Because in the end, , it didn't work out that way but it but you were planning for the worst. . Yeah. . One of the things that I would say was beneficial of going to that awful place in our minds with I'd say at the early part of the pandemic, , it's hard for people to really wrap their heads around the scope of the problem how big the problem is how it's going to change our lives it just seems. . Unbelievable. . and. . so by forcing other executives managers, etc , start thinking about this, , this could be the big one just so to speak. . You know it gets you into a brain's base that did shift everyone's thinking to. . The A big problem. . We have to take this extremely seriously, and , there's going to be big changes and moves that none of us are going to like we have to do to ensure the survival
Interview with Jeremy Stoppelman of Yelp
"This industry has just been absolutely hammered unlike any other industry travel leisure as well. So many people go to yelp for restaurants. So did you anticipate that pretty quickly early on that restaurants we're going to get hit or did that come as a surprise to you? We had some sense that restaurants are gonNA, get hit. What of our? More Cedar product managers of Chinese person who had lots of contacts in China and was relying like all the changes that restaurants were going through in. China to try and adapt at the outset of the pandemic like this is crazy. They're doing all these things with temperature checks at the door like delivered new delivery things partitions, and it just seemed so unlikely that that could be our reality especially at that time call it early March, we were studying this and everything still felt normal but it was you know pretty soon we could start seeing impacts in some of the cities that were hardest hit in the. US. So for example, Seattle and You. Know that obviously got US thinking about business ramifications and okay restaurants, which is a big portion of our traffic are going to be hard hit. You know what can we do? We weren't going to charge restaurants for instance, for that period where traffic was following and even if they were getting some value, you know the everyone is thrown into total chaos and like there really isn't a whole lot of point to advertising. Traffic is falling like that. So so pulling together, a bunch of different things to support the restaurant nightlife industry at a time, became a big priority and ultimately culminated with about thirty two million dollars, worth of forgiven fees and young. To Support Restaurants Jeremy Your Business Model depends largely on advertising on businesses that advertise on the platform and businesses that depend on ads have had a difficult time because companies are cutting back on their ad spence. For obvious reasons, they've got to preserve cash in many cases. And this has actually pretty dramatically affected your business yelps business right I mean over the over the past year that was one of the scariest things a particularly about march in April you know in a pandemic especially as things are shutting down. WHO's buying advertise wait? So that was my great fear was you know is our revenue going to go toward zero like maybe it's not zero, but is it going to go towards zero pretty darn quickly. We had some very stressful difficult conversations around my the different potentially catastrophic scenarios. What would we do? How do we survive you know? Is there a freeze? The company amber type strategy literally was something we were talking about like where we just go down to the skeleton of staff fits a nuclear winter type of situation. Fortunately, the world did start to re stabilize and as the panic subsided, there were businesses that actually were doing even finer good You know like as all of us were sheltered at home. Suddenly if your toilet backed up, you're calling the plot a plot. Being more busier and some people started moving later in the pandemic mover traffic was doing reasonably well and so there ended up being areas of our business because we are diversified we're no obviously widely for restaurants, but we also have. Reviews and customers in all sorts of local services categories as well. Area of the business has been quite resilient contractors and and and so on. Interesting I remember when you on the podcast you talked about to crisis moments I remember was when you were x dot com and you were just Totally, terrified that I think that pay pal was gonna like crush you guys and you'd sleepless nights about that and then the other one was when you started yelp and nobody came to the party like it was really just didn't gain any traction in the in the months many months and you will really worried you had a lot of anxiety about and you talked about that and this sounds like even more intense what you went through in March and April. Just probably personally, I? mean. Planning for a nuclear winter. But in in some senses like I wonder whether anticipating that possibility actually was in a sense probably the best way to game out what your strategy would be. Because in the end, it didn't work out that way but it but you were planning for the worst. Yeah. One of the things that I would say was beneficial of going to that awful place in our minds with I'd say at the early part of the pandemic, it's hard for people to really wrap their heads around the scope of the problem how big the problem is how it's going to change our lives it just seems. Unbelievable. and. so by forcing other executives managers, etc start thinking about this, this could be the big one just so to speak. You know it gets you into a brain's base that did shift everyone's thinking to. The A big problem. We have to take this extremely seriously, and there's going to be big changes and moves that none of us are going to like we have to do to ensure the survival
Episode 009: Understanding the Digital Patient Journey with Darin Swan - burst 02
"So it's up to us again to meet their expectations and we don't. Of course, we hear about it right away There's another thing about digital is if you upset somebody, they're definitely willing to share that information online and anyone that wants to hear about it. Yeah and that's not just for health systems as well. That's that's for any. Yeah Yeah. They always say you don't WanNa bad. YELP. Review. So we we actually work on the other side of that to ensure that we have. A good patient experience and that we're addressing any issues that may come up the whole. The whole thing that we want at the end of the day is a satisfied patient that has a good outcome and of course, I think technology can assist greatly on that and we just don't want that to be independent. We want that to just open up more doors exactly. Yeah. What? On Your just your experience, what are those things that might negatively impact a patient's experience? Well I I think the biggest one from my perspective is when the technology doesn't work and it doesn't matter if it's their provider matter if it's their cell cellphone or their connection, if it doesn't work at the end of the day, the ownership released going to be on the particular health system that provides that feature set Again, even if they're not our issues, we're still going to be the ones that are there. Are Cell Service and they WANNA know how to yeah right. Yeah and of course There are multiple steps within that journey that we can control their multiple steps. We can't again setting the expectation is. Is Appropriate any consumer of where those challenges are. We really can't necessarily get to that depth. But. We can. Always you know provide better customer service to ensure that you know the frustration level comes down a little bit. But the consumer at the end of the day is going to have. A lot of options choices we know that that's happened especially with Tobin, and so we need to provide the best experience possible so that you know the word of mouth gets out there and then we have returned visits and that people realize that's another option it may not It may just be an additive action to them, and they may choose a different pathway but as long as the options there and the people that need to embrace and user there. But again and no matter what technology it is what how system they want that unified experience they want to just be able to enter a few lines of information about themselves and see a doctor. Fairly. Quickly and that that's essentially what we're trying to do with our new is really make it easier for the consumer to get to us and to have a good experience, good outcome, and then to move on
Los Angeles Koreatown Restaurant Beverly Soon Tofu Is Closing After 34 Years
"And local help beginning to get exhausted with no end in sight to a money struggles that looks like many small businesses are packing it up for good. Looks like a recent survey from the Census Bureau said between 24 40% of businesses and major U. S cities or closing Yelp recently reported Ella leads the nation in the number of small business closings. Latest restaurant to Shut Down in the Los Angeles area. Korea towns iconic Beverly soon Tofu, which was the first ever stand alone soon to Boo restaurant in Los Angeles, closing this month after 34 years in business due to the ongoing economic impact of the Corona virus crisis, according to Eater, Ella
The Right Way (and the Wrong Way) to Ask for Reviews
"Welcome to another episode of Marketing School I'm Eric Su and I'm Neil Patel and today we're GonNa talk about the right way and the wrong way to ask for reviews. But first we're talking about asking for us what kind of websites are we referring to I'm assuming we're talking about YELP G to Capterra decides the websites. Well. First off it just hit me I. Think we're almost four years into this podcast. We are. Oh, we're almost at fifteen hundred. We are four years into it as of this recording. Right it's crazy. Thinking about that. All right. So the reason reviews are important is If you do reviews happy for your anniversary Yay. If you get reviews. See back in the day when Amazon was I doing e commerce people buying products on Amazon and then Jeff Basil's was like Yeah I want to let people review them why you WanNa let them review it. He's like whatever Chris the best experience is what's going to help me win in the long run. And that was right and then reviews weren't just used for e contract started being used for to be services software literally anything that you can think of. and. The reviews are effective is look as humans. We all make mistakes aren't perfect but ones if you when you spend your dollar or your pound or your ruby or whatever currency using. If you can make sure you're getting what you want, and that's what reviews do. They don't guarantee that you're getting what you spend your money on, but it increases the chances that you're getting what you want when you spend your money. Yup I'm just GonNa give some real life examples where I just remember I got a good experience or a bad experience I. Remember one time post made. Using deliver rouw whatever door dash, wherever you dear food deliver UBEREATS, whatever. So Post mates delivered something to me and the guy sent me this really long text afterwards like you know gas is really expensive and it's really hard to drive to you and all that and he's like, give me this entire story. I really appreciate if you leave a five star review and also give me a tip as well. It looked like it was a can message and it just was not a good experience. Afterwards, that is a wrong way. DASS reviews a right way I remember afterwards I bought a product and then there was a card it only asked for review but gave me something else as well. So it sort of is me to write through and say, Hey, no pressure at all. But if you leave a review, it'd be. Really. Helpful for us and just please be honest and also by the way, here's another bonus for you. So they didn't need to do that and it was really optional and they kept it lighthearted that actually may be wanting to do it because if you look at whatever have online yelp or whatever. I, usually don't write reviews but if I'm compelled to do it because I felt incentivize do it in essence is. Getting at is the right way is to help people and do what's best for them. You can always do the soft ass but the wrong way is bribery and saying, write a good review and I'll give you this and you see some companies doing that it's just not genuine and don't look at reviews as off I get more five star reviews than people are going to buy from me well, if you're faking. The reviews in your incentivizing people in the wrong way, what's going to happen is you'll get the high reviews temporarily but then event, you'll keep getting negative views as well or you want people to just leave real reviews and when the leave bad reviews figure out how you can improve your parked or experience or your service. So that way in the future people nationally way better reviews which will naturally increase your sales. You might as well ask for the real feedback can you give me some honest feedback whether it's to stars four stars, five stars whatever because it helps make you better what I found from one of my friends restaurants is that they're yelp just started exploiting with reviews because they just kept getting better and better and they kept driving an amazing experience. The food was amazing. Experience was amazing. Amazing to be there and boom. It was four and a half stars and hundreds of reviews right if you can do that cut into what Neil was saying earlier with Jeff, bezos obsess over the customer and you drive a good experience you're for sure gonNA. Get Good Reviews
Pandemic Economic Impact in Florida
"Now, as we continue down the back half in 2020 we are receiving reports showing the true impact of the pandemic across the country, and when it comes to the economy, the news predictably brutal, right hued shop lost income loss loss of businesses. And also, of course loss of tax revenue to government. But there's also been another trend. As bad as the economic impact of the pandemic has been as that veneer is bad, as was predicted at the onset, for example, according to the Federal Reserve, as recently as June So in the final months of the second quarter bed was expecting the second quarter economy to contract by 53%. Now. The actual decline, which was 32.9% huge, No doubt it was record setting, but it was still nowhere near as cataclysmic as the projections right and it looks like we have something similar. Playing out in Florida as well. Give you 90 according to Yelp. There are 3000 small businesses which have been lost in South Florida during the pandemic. These businesses employed approximately 60,000 people, Significant impact. Oh, heck, yes. Big deal. It is bad as earlier projections not even close, given idea well and have projected the Southport a Metro to be the fourth most negatively impacted nationally and that kind of small businesses. Was actually About in line in line with the national average. To the news was better still statewide is reflected through the collection of tax revenues, according to a report from the Urban Institute, State and local finance Initiative. Borders tax revenue, the decline from March through May. It was less than the national average A nationally states reported a 29% decline in revenue here every year. For us to con was 26%. That's right, our states the kind With 3% better than what happened across the country. So Look, I think it was logical to think that Florida would have been won the hardest hit states. Given the reliance and tourism and entertainment, However, that's not playing out. So why I boiled it down to three different factors that are likely behind this first for his economic record performance heading into the pandemic, second snowbirds staying for the summer. And third unemployment benefits totaling more than the average income for those laid off on average in our state, So it's kind of like this with a record low 2.8% unemployment rate in Florida in February, going into this thing that gave us a lot of a backstop. We lose in the second quarter in the normal year, approximately 900,000 snowbirds Many of them stayed. Many of them are still here. And then you have the unemployment benefits for the average 40 in whatever point they successfully navigated. The Boche connect system. And got their unemployment benefits. The average Floridian laid off actually did receive more than they had while they were working before. So these are all economic tail winds that have led to a better than average performance performance in south border
Big tech CEOs testify before Congress
"So, this hearing just going to say it, it was six hours of chaos. So. So many things like individual moments of pure chaos happened this hearing. But because every member of Congress was only given five minutes to ask the questions in and they moved on, no one could process the moments of cash. So here are some things that happened during this hearing. Jeff. bezos just started eating nuts on his call. That was just a thing that you started snacking for the first ninety minutes. It appears that basis had tech issues was operating in some kind of delay. So we didn't hear from him. They just answer any questions and they'd take a ten minute break Jeff. bezos could fix his computer. Amazing. Jim Jordan, who McKenna pointed out. On the show last week is always sort of chaos element. Try to talk over several members of Congress got yelled to put his mass back on floated. Just elaborate conspiracy theories. was when I say was chaos I. Don't know if there's any other way to describe it. I. Think that led a lot of people to think the hearing itself didn't accomplish its goals, but I think in many ways it did. But Kennedy you WanNa Kinda go through what the committee was trying to accomplish the themes they were pointed at in. How hearing played out, right. So okay. First off. Harkening back to last week I mentioned Jim. Jordan's mountain dew obsession. Definitely drink a handful those throughout the hearing I took notes in screen shots. So, I, called it. But regardless of their pores soda choices, there were a lot of lawmakers who definitely did their homework and I think that was really apparent throughout the entire hearing and when I look at. The picture that they tried to paint I think that became really clear in chairman Sicily's opening statements. So this is the guy who liked. And spearheaded the entire investigation from the beginning, and in those opening statements, he pointed out that yeah Apple Amazon Google facebook. There are different in a lot of ways and they exhibit anticompetitive behaviors potentially allegedly and a lot of different ways. But what they tried to pull together and was a story, and it's really hard to tell a story and five minute fragments. But what happened yesterday was Sicily. Ni, and a lot of the Democrats on the Committee wanted to point out that these companies they become bottlenecks for distribution whether that's information or just like APP stores marketplace's they control what gets distributed in how what was really key to the investigation was how? How they survey competitors. If you have so much control dominance over a market or a specific part of the tech industry, you have a lot of insight into your competitors and you can do a lot of dangerous things with that, and then lastly, after that dominance has gained, it's how they abuse it. Right? How they abuse it to make harder for small businesses in competitors and I think that's exactly what Cellini pointed out in the beginning and I think they did a poor job that storytelling throughout the process. But I think that's also our job. Right is to pull that evidence together and tell that story for them in a way that isn't like. Yes, no yelling at CEOS and like stopping them and I think by getting that in the evidentiary record doing all this questioning, I think they really did achieve their goal in the end. Yeah. I mean, I think the thing that happened sort of next to the hearing was that they released a bunch of documents from these one point, three, million documents of clutch. Over the past year, they released pretty targeted selection documents for every company showing some of this stuff, Casey, I wrote a story about. facebook. INSTAGRAM. My I'm going to frame this email or mark Zuckerberg. Literally one sentence, no period. The Andrew says I need to figure out. I'M GONNA buy instagram like I would love to just be in a place were sending that email like super casually like I got this thing to figure out and it's not like am I gonNa buy the model of the car. It's like instagram. I've been thinking of the text messages where so and so says that Mark Zuckerberg's didn't go destroy mode on instagram ever since they got that up. Case she this to Kevin and right that text was. Yes. Well, it was Kevin. System was talking to an investor and Kevin said to the investor. If we don't sell well, mark, go into destroy mode on us and the investor side probably. Of course, stray casual. So there's just a lot of documents and I think one of the functions of hearing was to get those documents into the official congressional record to make the CEO's account for them. That did not seem very successful to me. Is like a takeaway people should have from this hearing, right? No. I think a lot of people that go into these hearings are expecting like these big Gotcha moments and expecting like a lot of news and all this stuff. But it really, it wasn't oversight hearing. You know it wasn't. They didn't come. They came at this like in a report last earlier this week that they came out at as investigators. They didn't come at it to make a big show horse and pony show out of it, and yet I think the CEO's didn't. The record well enough to the extent that they could have. But there was definitely, I was expecting them to do a lot less evasion and I expected a lot less room probation with the documents, but it's just the process of a Congressional hearing. It's. It's hard to do that in a congressional hearing. But if you put those documents out there, you get the CEO's on the record a little bit who does excite this excites the FTC. J, and that's who can take this next and then it's also congress. You know they can't break up a tech company, but they can regulate going forward and it's those three key themes that I pointed out earlier that they could regulate. You know what I mean. They could legislate to forbid companies from surveying competitors and things like that, and that's where this goes. So the format of the hearing, every member and five minute chunks, it seemed very clear that the Democrats had some sort of coordinated evidentiary strategy, they would start and. And they would say, I, want to read this email to you. What did you mean by this email and then Jeff bezos would say something like I have. No idea is on works. I. Was real pattern that developed was basis really not doing or claiming he definitely knows claiming not really no way Wayne is under the thing they did or they would ask sooner Pichai about the very granular add deal google made by an ad product, and soon I, would say I'll get back to you, which is basically all responses. So the Democrats seemed like they were coordinated to move through their documents. The Republicans seem to be doing something else that also seem coordinated intentional, but what was their focus because that seemed clear split my takeaway from Jim Jordan who? We got into earlier, he he was interviewing. As if they were all Jack Dorsey. And as we talked about like, yeah, he invited Jack Dorsey to testify, but he doesn't sit on the antidote subcommittees. Anything. He says, it just doesn't matter. So it sounded to me as if he prepared questions Jack Dorsey and then it was like, oh, he's not coming I'll ask Tim Cook the same questions. Another completely crazy moment that happened just seen by and five minute chunks is that. Represented Sensenbrenner from Wisconsin Dear Sweet Wisconsin. Definitely. Asked Mark Zuckerberg why the Donald Junior was banned from twitter and mark. Zuckerberg was happening on twitter facebook and there was just like a moment of confused silence, and then he tried to move on and that just sort of floated by in the river of chaos to tell you how much chaos there was kneeling. When you started to tell that story, I thought you were going to tell the story about when Jim Jordan asked him cook if the famous one, thousand, nine, hundred, four, Apple Super Bowl, AD was actually about twenty twenty cancel culture, which is another thing that really happened. I think that's out of context. He didn't ask him. He said clearly, this is. That's definitely what Steve Jobs was thinking IBM is canceled culture and Apple's going to break it with hammer and Jeff. Bezos said that social media is a nuance destruction machine and all this crazy stuff from that. It was a wild will that that particular question when Jim Jordan asked, do you support the cancel culture mov, you could see the CEOS like. 'cause they went in order. He asks them all in order. So First Tim Cook just like basically muttered nothing. Here's like I don't. I support speech whatever. The iphone a keyboard like that was his answer. Sooner per child also, just like muttered, right? He's like Google has always supported free expression Zuckerberg like saw the opportunity and took it and the forces of liberalism I rising I, and then basis was like I cannot. I cannot do in like went for it, and that was just totally insane moment. But it also seems like the Republicans were intentional to try to create their own moments where they were yelling at CEOS about bias on platforms is obviously something cover a. At. You were paying a lot of attention that case you're paying a lot of attention to it. Do you think that was effective in creating because you know there's like a parallel conservative Universe Jim? Jordan was on Tucker. Carlson. Last night like was that effective or d think that the CEO's were able to sort of tamp down on interesting the Tucker Carlson pointed out that Google and other companies are all big donors to Jim Jordan another folks. So that is a weird side, but I think it was actually besides the moment where they mixed up twitter with facebook I. Think this was much more effective off. Off Topic yelling about technology than we usually see like are genuinely issues that like they are upset about that, they could point to largely around like cove nineteen misinformation and they could at least like pick those topics and stick to them rather than kind of asking vague questions about like, why is my phone listening to me? Well, they're definitely asked questions about why are my campaign emails getting filtered by G mail? Yes. I should. I should mention that they have really and they have all of these cases where they ask about extremely specific one off incidents that anyone who has used social media knows happens constantly. And, then turn them into a sinister pattern. But I think they managed to come off as sounding more like they understood what they were talking about the unusual. I think that was a real theme of the hearing, Casey. What did you think of this sort of bias side show that occurred? Well, I mean the the idea that conservative voices are being suppressed is foundational to the conservative movement and is behind the rise of conservative talk radio. It was behind the rise of Fox News. Now that social media exists, we have seen it in this new form, but it is sort of being presented as extra, sinister and worthy of. Some sort of legislative intervention what frustrates me about it is that much more than newspapers or or cable news like Mark Zuckerberg Dorsey. These people benefit hugely from having all possible voices on their platform. None of them is incentivized to drive conservatives off their platform. What they are incentivized to do is have rules that make the place safe and welcoming. So that people want to hang out there and so to the extent that there are issues on the platform, they've largely come because these platforms have rules. And you know you would think that a bunch of free marketeers would realize that the alternative to the system that they're so mad about would be creating a new system, but they don't seem at all interested in doing that. So I just sort of dismissed all of them as charlatans I actually thought it was interesting that the opposite track came up, which was the Stop Hey for profit campaign I kind of wasn't expecting that. The representative Raskin I believe asked facebook. Basically, why aren't you kicking more hate speech off. I forget who else asked like look is the point that you're so big. You don't care about advertiser boycotts I. Mean, you know it will here. Here is a fact that the number one complaint that facebook gets from its users, the thing that users. About. FACEBOOK is that it removes too much content and so if you're running the place, you do have to take these complaints seriously in a way. Right? It might not be you know that you shadow band conservative whatever that even means on social network in twenty twenty. But the fact that you're removing content is really upsetting people. So you can't dismiss that idea entirely, but I still don't feel like we're having that intellectually honest conversation about it. So this was definitely I feel like you can connect the you control distribution. We're GONNA show the abuses of power narrative. We got other. Democrats. With the you control distribution. You're banning conservatives right like I. Think what's Sensenbrenner Again, cups and conservatives are consumers to is that people don't realize that like fifty percent of the population in many ways. But facebook has like famous conservatives working its highest levels Kevin. We last week, we're talking about Kevin Roose keeps sharing the list. List of the most engaged content from crowd tangle. It's all conservative content, and that's so problematic for facebook that they're. They're pushing back with other metrics and graphs of their own, making the facts just aren't there, but it doesn't seem to be convincing. Brett Kevin is being asked to recuse himself from facebook case because he's like best friends with facebook I, AP I wrote a column almost two years ago. Now, arguing that conservatives were trying to redefine. Any conservative identified person having any unwanted outcome on a social network, right? So bias is your name was higher than mine in search results. Bias is used suggested that I follow a Democrat and not a Republican right, and if you take action on your policies that apply to everyone against me a conservative that is biased against conservatives, right. So and by the way I have to say this has been hugely successful because we've talked about it. How many minutes now and the longer that these discussions. Discussions. Go on. They just sort of refi people's minds. The idea that there really is a vast conspiracy to silence conservative speech because he's networks are so big millions of conservatives are having experiences like this every day, and now there is an ideology that is basically a religion for them to attach to, which is although Silicon Valley liberals are out to get. Reason I wanted to talk about the conservative side show, which in many ways was a circus is it feels like the notion that we should be punitive to the companies or mad at the company's. Bipartisan, right we were. We were not looking at a hearing where the Democrats were on the attack. Republicans are saying we love. Apple. We're looking at hearing where they were. Everyone was mad. There are a couple of exceptions to that. There were a couple of I think sensenbrenner and a few other folks were like look we want to be clear. Big is not bad. We just WANNA make sure we're not punishing you for your success, but you were like almost entirely, right? Yeah. I. Mean I. think that's it's important to. To capture that mood like Jeff Bezos Mark Zuckerberg, Tim, Cook soon. Darpa, try they usually get to finish whatever sentence they start saying. Right. They're not used to being interrupted. Their thoughts are usually like you know they get to live in complete sentences and people take them seriously here in five in intervals, they were interrupted almost every time they started speaking to be told that they were wrong that they were filibuster at one point Sicily said stop thinking is for the questions. We can just assume they're all good questions. They. Were getting yelled at and they're going yell that about a variety of things that were pretty specific. So you kind of in your kind of structure here. The first one was controlling distribution. What did you hear as a hearing went on the indicated to that? The committee had a case here? I think the apple's APP store is one thing you know charging thirty percent cuts on certain things is just controlling an APP store. It's the same thing with Amazon's marketplace. They can inherently in control what gets placed and what gets sold and you know if they want to play with search results on Amazon, they can do that, and then on facebook and Google, it's not just like products and software that's information. And it could be information when it's like Google. Google. Stealing yelps, texture views right in putting those in its little info boxes in search queries in facebook if facebook is just like an. Mation, distribution platform and. It can decide Algorithm Mickley. Knowingly. What people get to see this bution was very keen to the committee's hearing yesterday and they pointed out different aspects in which you know each company exhibited that kind of behavior. So the one that will you bring up apple? We wrote about this, say there's much emails. Apples document production is just one hundred and thirty pages of unrelated emails and whatever order see it's like scan through it. So there's a lot of little stories in there. There's one about right to repair and apple realizing it needed to repair. By watching PR people operate by reading their emails journalists. Very entertaining. They're like we had a break like here's our strategy. Here's we're GONNA. That's all in there. You can look at it, but there's a lot about the APP store itself and how they're going to use the mechanics of the APP store to control their platform, and it started at the beginning like the first emails in this production from twenty, ten there. From Phil, Schiller Steve Jobs saying, are we GONNA? Let Amazon Sell Books in the kindle store. Store, it felt like I saw an Amazon ad was hard to watch this hard to watch this ad where a person's reading a book on an iphone in the kindle APP in the pick up an android phone keep reading. He's like literally like it was hard to watch like Schiller's at home like pain what a customer is having an experience that good it really just. Heart and so he's like it was hard to watch. You fours Steve Jobs. They're like we gotta shut it down jobs is the bookstore will be the only bookstore on the APP. Store. That's the way it's going to be everyone's gotta used to it. We know that restricting payments will hurt other things, but that's what we're doing and they started there in two thousand ten and they pulled it out, and then that ladders up into everything that we've seen with, hey, ladders up into the analysis group showing up to. Apple, can pay them to say that there's independent study has revealed. Everybody has a thirty percent cut. It has landed up into Tim Cook, forwarding. He gets a letters from developers that are in this direction. It's like apples breaking my heart and he just like Ford's it. Tim, Cook forwards that email to filter credit eighty, just as thoughts like amazing like they are constantly thinking about the APP store as a mechanism of control for the platform in the leverage and other deals. So the other one was apple is this Amazon one which I have very mixed feelings on saying that this is bad or legal I'm curious for all of your thoughts famously. Did, not have the prime video APP on the Apple TV and all these other places apple, Amazon came to a deal. There's an entire presentation in this production like the slide deck of how the deal is going to work. Apple got to be the preferred seller of its own product. So third parties cancel. Apple. Products, Amazon pages, they got. They have a custom by flow. They've custom product pages, all the stuff in return. Amazon got a lower commission on the APP store and gets to Selatan products which no. No like you can rent a movie from the Amazon APP on the Apple TV, no one else gets to it in one world. This is just pure platform collision, right? Apple cut VIP deal for big companies because it wanted something and you could say this is legal in another world. It's like this is how deals work apple something valuable. Amazon s something valuable and they came to a conclusion wherever made more money and quite frankly the consumer experience platform has got better. How do you read that? Casey? That is good and fair analysis of it. I. Think I did read slightly more scandalous. Tones into it in part because apple would never acknowledge that some developers are more important to it than others even though if you assume that that's true, I think maybe one of the things that's frustrating about it is there is no transparency accountability around which developers get sweetheart deals is that once you hit a certain threshold of revenue will cut your price. Why couldn't they extend that deal to everyone right? Or is it just if we withhold something that seems particularly valuable, we can eventually drag you to the table. Table, which is sort of what seems like happened here. I think in all cases, what I'm always looking for is the accountability, right like and some sense of of equitable treatment of developers and I understand the guys are always going to get the best treatment, but it can that be publicly visible. Can it be acknowledged and there'd be routes for others to achieve that same level of success and treatment, and that I'll just seems missing here. Did you buy Tim Co? He said it twice. It was obviously A. Glimmer, of sympathy for all four CEOS. There is a lot of reporting that they had spent months preparing for this hearing like being grilled there, they'd hire outside law firms. They. Practiced they all clearly had soundbites memorized in none of them. Got To say him because it kept getting interrupted. Tim Cook had this one where he is like if we're the gatekeepers, the gates are open wider than ever. We've gone from five hundred. APPS to one point seven, he said like. A whole speech. and. The thing is there's fierce competition for developers. They don't like our store can do for android the windows. For xbox and PS. Four. Which I was like the idea that adobe is going to be like we don't want to be on the IPAD. Here's PS. Four Photoshop is insanity to me. I'm going to build a spreadsheet. APP. For the five. That's how frustrated with Tim Cook. To that ring. True to you I. Mean, there's no, it does not ring true. There is a, there is a duopoly. In the United States when it comes to smartphones, iphones have majority share in the United States and you can't say, well, you know there's there's a rogue fork of android in Malaysia that you could go develop for if you really wanted to and have that come across as a credible argument to Americans. Right it is. Natural for any monopolist to spend most of its time, arguing that it is much smaller and much less consequential as as you think it is and they're essentially always asking you to ignore what is in front of your face, which is that they are the giant. They are in control. What they say goes, and it doesn't matter which small businesses get hurt along the. The. Way I would point out that the contact and we're gonNA talk about earnings eventually. But the context for that is apple had its biggest third quarter ever this month, their revenues went up eleven percent year over year, they're making obviously making billions of dollars in their services revenue, which is a lot of the narrative around the APP stores increasing that services line. Also went up. I think it was thirteen billion. So you're right. They're very big in their earnings the day after the hearing did nothing. To reduce that impression. I want to switch to Amazon a little bit McKenna. You really focused Amazon was basis first time up there. They came at him a lot about marketplace. How did you think that went I think it went pretty good. I. Think. John Paul specifically was just like killer her questions with breakout star. Yeah. She was just like killer and she's the representative for. SEATTLE. So this is where Amazon is right. So she just like killed it and. And I think there were a couple of instances in the documents and in questioning yesterday that really pulled important things out there was like testimony from one bookseller who was like, yeah. We just can't sell a category of books and we don't know why Amazon doesn't let us do that just like testimony like that or even when it comes to like acquisitions, the ring acquisition especially, I wrote about that today through the documents and how. They said, this is for market position. This is a for technology, your talent or anything. We just bought this and that's something that base said again, yesterday he was just very clear. It's like, yeah, we do buy things market position, which is like so insane just here like the richest person in the world. But like, yeah, we're buying market position. It's just what happens. That's another one I have mixed feelings right, and by the way, people should read McKenna story because those documents have just a very funny breakdown like the pros and cons of buying. Buying ring in many of the cons like what if this turns into nest, which if you're just the verge cast listeners like it's just like the Keyword Bingo, but it's fine to say, we're buying market position like this isn't the best product out there, but it's the category of video. doorbells is not huge, right? So to by the the market leader in video doorbells is maybe the most rational use of the money. What is the problem that you think the committee was trying to show an address sense of we're just going to market position. Pointing out, they can just do whatever they want and how casual it is, and there really isn't. It's really funny to read an email like that, and we could buy it or we could just copy it or are. We could just watch. You know that was one of the emails that base from someone. Those are just three options you know and it's like just pick and choose you know. Pointed out like a lot. Just that email itself really pointed out just how easy it is for them. They used a lot of that time history to talk about copycat behaviors and to talk about just like you know buying up competitors and it just seeing that all in one little e mail having to do with the ring was like really i. think it was really kind of I opening and especially like useful for the committee. So Amazon got hit a lot for the data collection side of it of copying competitors. bezos did not seem to have great answers there. Right. So that's the. The thing they got in trouble with this. There is that Wall Street. Journal article from like April where employees were literally like, yeah. We dip into data and we use that to guide our own private label products and everybody was like Whoa and Amazon basins. Yesterday said, well, we do have a policy that bans that but giant pointed out yesterday. It's like, okay. So what's your enforcement look like you can have the policy, but like if you don't enforce it, then it's like meaningless. And then yesterday I. Think Paul was like, can you give me a yes or no answer? Do you dip into data and he's like I can't I can't give you. Yes or no, and we're just like we're looking into it. The story had anonymous sources. So that isn't very helpful to us. You know what I mean. So that was one of the main things and that Wall Street Journal article and I think it's the same kind of examples in the committee's documents. They point out specific examples like car trunk, organizers of all things. It's like weird little products like Amazon's like this is a little hot. Maybe we should do that. So I, I think. I, think they made a good case yesterday. Yesterday on that. Yeah. I mean bezos brought up that Wall Street Journal, Article himself twice, and he was like, well, your policy against it. But I can't guarantee never happened. Then there is a strange just didn't come across clear I. Think I know what the committee was trying to get at their like US aggregate seller data when there's only three sellers and then only to sellers? Yes, I. Think what they're getting at is when you're down to the aggregate data of two companies, you heard effectively looking at individual data. What is the problem? They're like the I get what you're doing. You're just reducing the denominator to get to one, but like it, why is that particular problem? Right? Well, none of these. Dipping into individual seller data and looking at aggregate data. That's not a legal. There is no law. This is all voluntary of Amazon. So they have a voluntary policy where like we can't do individual seller data, but they say nothing against aggregate and aggregate what you're getting at eight. Here you is. Does the same thing if it's just like some goofy little product they. They bring up pop stock. It's all the time before pop tops in a moment. Right? There's only like one pop. So company like you know pop soggy, it was kind of an innovative product. It's like well, if there's only two of them and use the aggregate data, you you you have everything you need to know you know about that product line looking aggregate. If that's what you decide to qualify as do you as you're looking through the other Amazon documents and other stuff. So anything jump out at you is something the committee was trying to prove or get at. The questioning seemed very focused on. Like are you using the state at a copy products? Are you buying things? You shouldn't buy. There's one question which I did not understand why came up about DMC. Take downs on twitch and Jeff as just had this look of panic in his eyes. He's like I don't know man I bought Wedge because my kids want to. Do something like that was like the side show stuff, but the real focus here, it just seemed like it was definitely in the marketplace, right? Amazon, everyone came at Amazon for the marketplace. That's what everybody knows him as like they have all these little sides. They got rain. They got Alexa Alexa was one thing too. That was kind of interesting. It's like. Are you buying things like ring to put Alexa into and dislike expand your like Titan Ism as like an Internet Internet connected home. Thing and make that more closed off and walled gardening. That was one thing. But no, it was just focusing on how much power they have to kind of change. What happens in the marketplace to kind of decide what companies in what products are able to come up on the first page of results. You know that's also something that they dug into Google and in something that one of those like themes that kind of ties everything together. We should say they all spend a lot of time talking about counterfeit goods, and why is it Amazon removed? Fake stuff from the platform and how much is it profiting off of you know selling pick rolexes? Is it surprising? The whole foods didn't show up at all they're. Like that is a really massive thing. Amazon owns that. Is it moving into a huge new product category? I think whole foods is not an online marketplace, which was the title of the hearing, not that that restricted anybody from doing anything except that, one of the things Amazon says is we have lots of competition from offline marketplaces, right? Brought up kroger a lot I mean, this is the case he's point. They all made. It seem like they were beset at any moment. They could be crushed by the likes of stop and Shop Right? Like I think the point though was really on the. Digital. Experience Consumers have and like I, don't know Ho-. Foods fits. Into that narrative, especially, because it is itself not dominant like they bought it because you needed to grow in their. Good at that at my question for you on the Amazon stuff was when you think about, we talk about two thirty a lot right like you and I in particular spent a lot time to thirty, which regulates with the platform can do with content. There's not really an equivalent of two thirty for goods on store. Right like there's some case is out there saying like you're liable for what what happens on your online store page, but Amazon doesn't have that like second order of like Messi nece around it that twitter and facebook to with two thirty, I. Mean, it gets invoked a lot for marketplace's, but it's way messier. Well, I just wanted to like this question at counterfeits question about ranking the store like they are even more free than any twitter is to to sort tweets algorithm. Algorithm clear to modern like it just their store. Do you think that they're like that Algorithm transparency? Your wire things ranked. Did you catch a sense that that's where the regulation is GonNa go. So much of the conversation around Amazon really felt like it was individuals sellers being wronged for reasons of Amazon being unresponsive or stealing. It's data. So I don't know it didn't. It didn't seem like a really big focus of the hearing, but it is a huge deal. Yeah. The, digital marketplace frame of this, which is where we have talked to. Cellini. That's where he's going right like facebook and Google very digital. They have like they don't do physical goods. Really. Apple is the APP store. It's all digital goods. Amazon is the one where it's. Front to a lot of physical things, and that is the only place where I can see this regulation needing to make some sort of like major meaningful distinction in I. Didn't see it in the hearing, but I was curious of you caught a glimmer of it. I'm not positive that they have to make a huge distinction there like depending on what they come up with because. So much of this is about their companies and whatever product they produced. The issue is more or less whether or not they're being surveilled and unfairly by targeted and crushed by that data surveillance. All right. We have gone for forty minutes. We should take a quick break. I said I wasn't going to go by company and it happens. So we should come back and talk with facebook Ango. We'll be right back. This is advertiser content. When I say utopia what comes to mind. Birds Chirping lush natural beauty dialed up and vibrant technicolor. Is it within reach. Your world world. World. explained. You are an essential part of the perfect social body. Every Body Matt Place. Everybody happy now while the peacock original series, brave new world takes place in a scientific futuristic utopia. A concept is nothing new Sir Thomas more. I introduced the theory five hundred years ago. 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These are really difficult crazy stressful times, and if you're trying to sort of cope, it could be helpful to find something that gets beyond like doom scrolling and like obsessive worried. But digs into what is really going on underneath the surface, and that's what the weeds is all about I. Matthew Yglesias. Weeds podcast here on the box meeting podcast network. This is podcast for people who really want to understand the policy debates and policy issues that shaping our world. We've seen now more than ever like how relevant policy is to our actual lives, but so much in the news isn't focused on really understanding and explaining detail way if that sounds good to you, join us for the weeds, every Tuesday and Friday to find out what's going on why matters and what we can do about it. You could download the weeds on apple spotify or wherever else you get your podcasts. Tracy. When it comes to facebook I turn to you. FACEBOOK is patience consumer of startups as what we've learned. Yeah. But you said something to me yesterday was interesting, which is everyone else's problems are forward looking and it feels like facebook's problems are actually in the past break for people explain what you mean. Yeah. So when Congress is looking at any trust with respect to these four companies for three of them, it's It's sort of about the marketplaces that their operating right now with facebook, the question is much more about should we have allowed it to buy serum? Should we have allowed it to buy WHATSAPP and most of the antitrust conversation that was around facebook yesterday was all about that. What did Mark Zuckerberg know about Instagram, and when did he know it? We wrote a story based on some documents that the house released yesterday. In which facebook has clearly identified instagram as a competitor. In at least some ways and wants to go after it and knock it off the table, and so that's kind of where the focuses their facebook and Burke did get a lot of other questions yesterday, but it tended to be much more about content moderation and things that don't have a lot to do with antitrust. So there was weird section where they asked the face. Face Research APP in the novel, Vpn? Any kind of got lost well, explain what happened and I'm curious reactions. Yeah. So facebook has a bunch of nifty tech tools to figure out what's trending which APPs or the kids using, and so that can essentially have an early warning system if it needs to consider acquiring something or more likely in these days, go out clone it. and. So Zuckerberg was asked about the way that the company uses these systems and if they are anti competitive I, think you know traditional antitrust law probably would not say copying an APP feature is anti competitive, but could lobby written in the future about it shirt I. Think the one that caught me was I mean, this is what I'm. McKenna's points from earlier is like one of the themes here is, are you so dominant that you can collect data that's unfair and then use that to crush or killer competitors, and definitely bought the Inaba VPN to do it. That's true. Now, when I've asked executives at facebook about this, what they'll say is they don't get surprised anymore. When you have three point, one billion people using your apps around the world. You know what links they're sharing, you know what they're talking about. And so you're not going to need some kind of specialized tool to know that WHATSAPP is really taking off. Right. So they would argue that, yes, these tools were useful to them, but you know at their scale, they know what's popular now, which doesn't really seem like addresses, the problem is reached. The fact that we're so big that we're all knowing is maybe not the defense that they sometimes presented as so here's what I didn't get. I thought, Zuckerberg I want to the instagram. What's about who's issues, but on the facebook research front, the data front, they him about this APP facebook research, which you were giving to teens. They were deploying with an enterprise certificate that story broke apple revoke the certificate, and all of facebook's internal APPs went dark, and this is a scandal story after story about it, they went on for two days. So I can I, don't recall that APP? Just how he you know, he remembers the day that all facebook's internal APPS went down and people couldn't go to the cafeteria. I would agree I found that answer. Extremely, ed? Persuasive. that. Do you think that was like actually strategic for him to be like, I, don't know and then come back later and correct the record I do remember when that happened I. Mean. I really don't know I mean also you know during a six hour hearing, it's also possible that you just you get flustered or you miss here something or or something because. Yeah. As as you say, I'm sure he remembers the day that apple turned off their internal APPS I mean. Honestly. Seems like an opportunity to talk about apple's market power, and the fact that you know a day of work canceled at facebook because apple got mad. But I think most of the CEO's didn't go into yesterday a wanted to pick fights with each other. It was kind of sad that they didn't. I was Kinda hoping that Tim Cook take a shot at soccer burger. Point that the other two APP platforms I was expecting it. It was there. It was. There was all there. So cellini ended and he ended the whole meeting with closing statement. He said, some of these companies didn't get broken out. They all need to get regulated in the off too much power that some of them I. don't these breaking up apple. What sort of break. Right like. The division get sent into the corner thing about what it's done. Right. Does should spin out the finder team I've always wanted to. A clean is always that they want to. They want the APP store to be separate from the IPHONE. Basically, that's the thing I always hear. Can't break I. Think you can write some strong regulations but not playing you're on store, right. But like Elizabeth Warren's point was it's cleaner if it's two companies, but it's still a gigantic remedy that I don't think there's a lot of like like consumer or public opinion is going to walk into an Apple Cup I think you'll radio at marketplace. It seems very clear that we says some of them she broken up he is talking about facebook. I have a twenty percent conference level. He might be talking with Google and Youtube as well. But if he's going to say some of the need to get broken up like it's facebook, did you hear anything yesterday that supported that conclusion or Saudi stocks I? MEAN HE I don't remember which Republican it was, but he was like the Obama FTC looked at this and they said it was minding love. Obama. Right. Like. Why would we go back in time to relook at I? Mean, there is a belief and I mean. Somebody who thinks there could be a lot of benefit in instagram and WHATSAPP being different companies from facebook. And the reason you ask. So many questions about that acquisition as you're making the case that it never should have been approved in the first place, and so now you need to remedy it. So that was actually like the entire thrust of the argument against facebook yesterday. I think, you could probably make just as good a case that Amazon after spin out aws, but lawmakers chose not to make that case. Yeah. I think that also gets into. Politics of the acquisition of the time. To his credit is like nobody knew instagram would actually be a success like we made it a success. It didn't happen by itself. I, don't know if the lawmakers. By award, these guys said, but I don't know that he actually made that case very persuasively. and. Who knows I mean? That's like anything could have happened. Right? Cram could've stayed independent and rapidly grown and overtaken facebook like that's something that could have happened. It could have kind settled into a middle zone like snapchat or twitter seems more likely to me although I think probably would have been bigger than those two but. You're never going to know I mean it is true that facebook gave Mike and Kevin it instagram enormous resources. A lot of the reasons why Mike and Kevin sold was because running tiny startup that's blowing up is absolutely exhausting Mike. Krieger. was dragging his laptop all around San. Francisco. Because the servers were melting at all times of the day whenever Justin Bieber. Posted like the site stopped working and they really we need help. Finding a person who can quickly fix this? So we don't have to like that is the reason that they were entertaining these offers and wanted to sell it. So that is also thing that happened. Do you think that that same kind of argument or approach can apply to what's up? What's up basically did not come up yesterday and all the focus on Instagram, but that's the other one, right? Yeah, and we know weirdly a lot less about that acquisition I. Think it's because people in America just have so much less love for what's APP generally. That, it's never seemed as important. What happened to WHATSAPP as what happens to instagram even though WHATSAPP, is used, you know way more, it probably has way more engagement even than instagram does so I don't know why that didn't come up as often. We know there was a competitive bidding war for that as well. Goule. Wanted it as well. You know Mark Zuckerberg made them an offer, they can't refuse. Do you think everyday Google's we should've spent more money on what's whatsapp like this could have been solved. Should have, but Google has been placed under an ancient curse that prevents them from ever making the right decision about any social product. So it was doomed never to happen. It's fun looking through the documents and watching them casually say they should buy facebook dot com. Yeah, that. Point. That is how they talk like the window into these executives just casually being like we should just this thing or maybe not, or we should just copied ourselves and kill it before it gets any traction like it's repeated over and over again last facebook question. This one is like harder to parse because I. There's a chance, it's October is just joking around but. But. He's in many of these emails. He's like the thing about startups, as you can always buy them, which I think the committee thinks is a smoking gun, right? Like facebook's entire plan is to buy the competition to get the data from wherever they get it to say, oh, man, this apps popping, we just buy it and kill it before it competes with us. I. Think he actually said at one point. That's a joke. Yes, he did and I believe that you know it was two thousand, twelve, right? He was probably still in his mid twenties. At that point, the company was a lot smaller like people were joking around like there's more loose talk when companies are younger and I do think. It was it was part of that. I think the more interesting question becomes. Let's say facebook is telling the truth about everything. Let's say they thought it was going to be a successful acquisition, but they never knew it was gonna big as it became today and they invested in it and it got super big. Okay. Well, now, it's as big as it is. Should they be allowed to keep? Keep it or should they be forced to spend it out and if you're GONNA force them to spin it out. What's the argument that you'RE GONNA. Make about why one question that I have a lot is clearly the referral they're gonNa make, and it seems like if you don't have some other reason, we've heard hints that there's some other reason, the FTC scrutinize this that will eventually be revealed. But what you're saying is the antitrust standard at the time, the Consumer Hartman stand, which is still our standard. Says, you have to prove prices will go up both products for free. You're screwed. Right? There's nothing to review because you're not gonNA prove prove that free products are gonNA get more expensive. I think it's pretty unfair if you change the standard and you go back in time and say you missed that standard. So I think there has to be something else there. Well, what was the standard by which at and T. was broken up? Right? Like presumably at and T. didn't used to be that big, and then it just got really big and then they broke it up at least. That's the thumbnail understanding I have of that break-up. Well, yeah. But then reformed itself. Right. But because of lax antitrust regulation, right? Like it wasn't a naturally occurring phenomenon that all those APPS got back to the other or was that just sort of like inattention to capitalism It's like in the seventies and eighties. This is Tim moves book the cursive bigness in the seventies and eighties Robert Bork I can't talk about Robert on this podcast. Are we doing this right now. Robert was very influential judge Appellate Judge Federal Appellate? Judge. And basically moved the antitrust law to the consumer harm standard as part of a movement called and economics. A whole thing Robert. Bork. Mostly famous because he was not appointed. He was nominated Supreme Court by Reagan but they leaked video tape rental history, and then he didn't get nominated and that is where the expression getting bork's comes from. This is all true Netflix's still has to abide by videotape data privacy act is a whole. This is all true when facebook and Netflix had some partners, Nansen? Partnership. To. Automatically share your net flicks, watch history to facebook. They're like pending the change of this law which we are working on Robert Bork. He haunts us all. I'm sorry, I can't believe this much. Yeah I. think that's just like the law changed in the in the seventies and eighties, the standard change. The conversation right now is a very much about changing it back months and months ago, pre pandemic, we had an economist from I. Think it was Nyu Thomas Philippon came on the show, and he was like look you have this natural ab test going on in the world where the European Union when it formed was like, how do we get an economy like America's? So, we'll just take their competition policies pretty good, and at the same time we changed consumer harm standard. So everything you're seeing the EU is basically our old competition antitrust standard in. You can see how active they are in everything. Here's a new consumer welfare standard. Whether you believe, this is actually a functional Ab test given. The state of both governments is up for debate, but that was his point I thought. It was spare can say.
US is expected to report a record-breaking economic plunge
"Of restaurants and businesses in the Sacramento area have been struggling, even shutting down due to the Corona virus pandemic going deeper now, on a new report from Yelp that shows numerous businesses have closed in the Sacramento Roseville Arden Arcade Metro area. Yelp reporting more than 1500 businesses shut down between March 1st and July 10th 131 restaurants. 99 retail businesses were marked permanently closed. National projections suggest that roughly half of small businesses or risk amid the Copen 19 crisis, I talked about this with Caleb Silver from invested media consumer spending, which drugs 70% of US gross domestic product has been falling after climbing in June. Why, Because of the researches of the virus has forced the closures of businesses. You mentioned the ones around Sacramento. Happening all over the country Cos isn't trying to be open hiring folks back and they had to lay that Marcus. You have this resurgence, which is putting people back on the unemployment lines, just the time with a $600 a week. Extra unemployment benefit is running out. And Caleb talk about the different industries. I'm obviously the hospitality travel industry, but it really it's affecting everybody thing. It's seemingly everybody across the board pretty much nearly every sector has been impacted by the pandemic in the economic fallout if you look across the retail sector We've seen a number of legacy Retail's go out of business filed for bankruptcy here consolidate. But even if you look at industrial demand a factory sector where we thought we'd have a recovery by now, we had one in the beginning of June. That's gone. Those industries are now suffering again as well. And the root of all of this is the lack of spending by businesses and consumers because there's so much on certainty about the virus and where we go from here. So Caleb, Even what people are spending online is just not not measuring up to what needs to be done to keep the numbers up. Absolutely. When you think about where we were back in February, with the economy was growing about 2 to 3%. Consumers were basically healthy across the board. Even with the lower income level, we did have robot spending, But as soon as the virus hit, and we were forced to work from home businesses shut, consumer spending except for online spending has really gone down. But online spending is not going to prop up in the comedy of Okay and a final the impact of the economy if we continue in this direction, but the impact on the economy has been pretty staggering. Already. We already had 10 millions of people who are unemployed. We have many millions more unattached to the workforce were simply not looking for a job because there are no judge. So you have the unemployment hacker. Then you have GDP. Gross domestic product is expected to plunge. 34% on an annualized basis in the Latin quarter. That's going to be the steepest plunge since before 1958. So we're looking at historically bad numbers for the economy. Historically bad numbers for unemployment and bending, which is really driving the US economy has dried up.
Interviewing Bucks' legend Marques Johnson
"And it's our Pleasure to welcome in a two time Emmy Award winning bucks. TV analysts a five time eh, NBA All Star. Did also play at Bella and won a national championship. That's Marcus Johnson here with us on the Zach Yelp show. Marcus appreciate the time How you doing? I'm doing bills. Everything is no good. All can play good benefits in basketball family from your lips to God's ears. Can't wait to see what's gonna happen in the N B. A bubble. I saw video back in February, You were wearing a Kobe Bryant jersey and you actually threw it down in your road. I'm still dunking at 64 years old. Have you been dunking at all during the pandemic? Or was that a one time thing at 64 district Cream donuts, Bad eye. You must have been nervous, right? Well, every year on my birthday, I do a dung just to see if I could still do it. I didn't plan on doing it this year. Just chill out at my son's a SIA. All over social media. They have got to do it contingent to the one in Sydney one in with that inside, And so, of course, I did a couple of warm up to feel pretty good and And we decided absent phone brought up two tackles. Omar, you know, taco fallen. Whoever jumped over him, Aaron Gordon. Whoever dumped over way last year Next year I'll be 65. That's the official retirement age. I've been retired. I'm Travis. You have to do one more 65 years old. I gotta pay the bed after that. I don't blame you. I don't. I can't even dunk right now. I can't imagine being able to dunk when you're in your sixties. Marcus Johnson here with us on the show. When we look at this MBA restart. We know that the Bucks are the best team in the league. From a record standpoint right now they're going to be the number one seed in the Eastern Conference. The's eight games inside of the bubble. What do you look for out of them where they could really ease themselves back into playing shape? The annex a great question. I was just kind of pondering that looking at the books. Play that scrimmage against neworleans the other night and You know, I just don't think that teams should put too much into the eight. Feeding games. It's a gradual buildup. You want to be planned your best basketball. Obviously when, when the playoffs start. This is such a weird. Praise the different type of experiment. Probably guys. And so, um, you know, see positives from the brother. I've seen not good things about in terms of Kind of fighting since, um, some difficulties against the product in here tonight, but, you know the season games Because boom Jose lost compete. He's gonna want these guys to come out and and just so effort show competitive competitiveness from Paris. But I'm not sure about the ones. The won and lost record is important. At this stage of the game. It's all about kind of a slow, gradual buildup. I've been exploding wants to play all secure here. When you look at the team from last year to this year. What do you see is the biggest difference as they even got better from what they were last year, which was impressive. Well, I mean, ways that it rest values that they're so what he has done that He's given Chris Middleton a breather at defense. Can't Chris I was just looking up Christian defensive record 107th overall, 22nd ranked small forward LeBron and collide As I said at the top. But Chris doesn't have to get all that energy trying to beat this Great three and the win. Clare and I could focus on his office and I was a result becomes one of seven or eight guys who was Trying to suit you both 20% from the three point line, stick to the set plus from the field and monitor it from the people that I think a 20 point today. Yes, I think that's direct benefit to Chris Middleton. Eric Bledsoe also, let's not forget him, Master. He struggle big time last couple of years in the playoffs and honestly, stuff a big farm of the playoffs. Uh, this year, he seemed to be a lot more comfortable in his basketball scared now. It is kind of getting a late start based on tested positive and them in quarantine and all that stuff. How quickly he could kind of get back into a rhythm and flow going to be a big difference. But today I think this team has gotten even better, but local tradition of Robin Has really been a great great move. But John forced our president breaking Robin Lopez, and now we've got two bent beak gets standings and leave so I think the defense has been even better than the great detective team from last season. Marcus Johnson here with us it Zaki help show on CBS Sports radio doing a little bubble breakdown on the Milwaukee butts nationally. The big question about Chris Middleton is. Can the Bucks win it all with him? Be in the Bucks. Second best player. He's a two time All Star. Give me the local feel on that. Our people still concerned locally about Middleton be in that number to peace and winning the championship this year. Right here is where you go. I could go to a barber shop in the hold of the brothers give Ah, little about depended on Chris have the huge games but In terms of inside basketball people, people that have watched Chris closely like myself. I really believe that Chris, it's all about his confident being an all Star to the second consecutive D up really? Helps his belief in himself as being one of the elite players in the league and kept in one of the shooters in the league. And you couple that with the fact that he comes back, he's getting guns for arms and get this definition I've never seen before. His body status. Probably way dog looks really good, really in great shape of the Kalpoe talked about his explosion and bounciness coming back after the four months off was really, really surprised. So he's really putting the work that during this time off to come back and make himself I've been so on. But with president mentally I think that way you get tomato last year, the average with just 14 points in the field, and he left. How Laurie, pending for a big cheque of those minutes in that six game lost to the crap. You have to be enough to love. So you've got a lot to prove, but I think Based on what I'm looking at changes of his body where he is physically brave is right. But I think he's ready to make that statement. When I look at the Eastern Conference, I really do fully expect Milwaukee. To get to the finals. They were in that one seed spot last year did not get there When you look at the Eastern Conference this year, who's the biggest challenger for the Bucks when the season resumes tomorrow night? It's really interesting. You get him some. I think three really legitimate. Even the Miami that mix also, you can't count out exposure and then the butler as your lead gap, but I think there's still a little bit godly hero of none. And guys like that. And then he began by making just a little bit young and that, Betty, but I really believe that Celtics man. I mean, people talk about the Raptors, who I respect about. Nick Norris is a great coach. Brad Stevens was great, but one through four in terms of scoring and issues and problems. You know Jason Taylor planted Kemba Walker is the number one option. That's two through four group these guys to produce and I think about taking on like the game, and that's the most since that Golden State a couple of years ago, but most just like second most 1995 in terms of looking for and then when Gordon Hayward is your fourth option, going going home. What is your fourth option? And then we talk about a container my greatest been, but then this Dylan Brown watching his footwork. Watching the lip bruised stands the finishes in traffic. He's a guy that could be a real problem for team like the book had been. The wild card would be market smart. Distant Jabba, even though Marcus Smart Sixthree export out of 16 11 Marcus Smart office of players and we know how much she just underneath their skin. And so he's a guy that has given me honest as much trouble as anybody scoring effectively and officially against it, So I said that and then the two big catch I mean the pick and roll for five hours straight that Boston life's run. Those two guys found business cancer, pounded it inside a greatjob getting into the paint and score of them that I'm not gonna puke my shot and roll that movies have private medical himself. I really believe that Celtics to me that they're not deed. I think both those four score that they have been a lot of pressure on the Milwaukee ways that do the Middleton. To defend at a high level every night in order to be a minute in a series.
Searches for Black-owned businesses skyrocket on Yelp
"Yelp says in searches on that platform for black owned businesses. For Maggie Anderson, Though she's the founder of the empowerment experiment, buying from black owned businesses is more than just trend. We had Maggie and her husband, John, on the program back in 2012 when the book came out, it's called our Black Year. Eight
"yelp" Discussed on Proof
"As people <Music> <Speech_Music_Female> Thanks to Jesse. <Speech_Music_Female> <Advertisement> Rudolph for <Speech_Music_Female> <Advertisement> reporting this great <Speech_Music_Female> <Advertisement> story <Speech_Music_Female> <Advertisement> <Speech_Female> <Advertisement> like many restaurants <Speech_Female> <Advertisement> being affected by <Speech_Female> <Advertisement> the Kovic nineteen <Speech_Female> <Advertisement> pandemic right now. <Speech_Music_Female> <Advertisement> Black Flamingo <Speech_Music_Female> <Advertisement> is currently <Speech_Music_Female> <Advertisement> closed. <Speech_Music_Female> They have a gofundme <Speech_Music_Female> page. Set <Speech_Music_Female> <Advertisement> Up and if you'd <Speech_Female> <Advertisement> like to support them <Speech_Music_Female> <Advertisement> we'll put that information <Speech_Music_Female> <Advertisement> on. Our website <Speech_Music_Female> <Advertisement> <Speech_Music_Female> <Advertisement> also include additional <Speech_Music_Female> <Advertisement> ways for you to support <Speech_Music_Female> <Advertisement> your local service <Speech_Music_Female> <Advertisement> industry. <Speech_Music_Female> <Advertisement> And we've got information <Speech_Music_Female> <Advertisement> about Jesse <Speech_Music_Female> <Advertisement> Soda. <Speech_Music_Female> <Advertisement> It's called White Label. <Speech_Music_Female> <Speech_Music_Female> That's all up on our website. <Speech_Music_Female> Www <Speech_Female> Dot <Speech_Female> America's test kitchen <Speech_Music_Female> <Advertisement> dot com slash <Speech_Music_Female> proof. <Speech_Music_Female> <Advertisement> We'd love you to <Speech_Music_Female> check it out <Speech_Music_Female> <Advertisement> and if <Speech_Music_Female> <Advertisement> you like proof then <Speech_Music_Female> <Advertisement> be sure to subscribe <Speech_Music_Female> <Advertisement> wherever you listen. <Speech_Music_Female> <Advertisement> So you'll get brand <Speech_Music_Female> <Advertisement> new episodes <Speech_Music_Female> <Advertisement> as soon as they drop. <Speech_Female> <Advertisement> And while <Speech_Female> <Advertisement> you're there why <Speech_Female> <Advertisement> not leave us a rating <Speech_Female> <Advertisement> or write a <Speech_Music_Female> <Advertisement> review because <Speech_Music_Female> it really helps other people <Speech_Music_Female> <Advertisement> find the show. <Speech_Music_Female> <Advertisement> <Speech_Music_Female> Proof is hosted <Speech_Music_Female> and produced by me. <Speech_Music_Female> <Advertisement> Bridget Lancaster <Speech_Music_Female> our executive producer <Speech_Female> is Caitlin Kelleher. <Speech_Music_Female> <Advertisement> Sarah Joiner is <Speech_Music_Female> <Advertisement> our managing producer <Speech_Music_Female> <Advertisement> associate <Speech_Music_Female> <Advertisement> producer. Caroline <Speech_Music_Female> <Advertisement> record scoring <Speech_Music_Female> <Advertisement> sound design and <Speech_Music_Female> <Advertisement> Mixing Bhai Matt Poynton <Speech_Music_Female> <Advertisement> of Ultraviolet Audio. <Speech_Music_Female> <Advertisement> Brian <Speech_Music_Female> <Advertisement> Campbell of signals sounds <Speech_Music_Female> <Advertisement> composed our theme music <Speech_Music_Female> <Advertisement> additional music <Speech_Music_Female> <Advertisement> by Kyle Folder <Speech_Music_Female> <Advertisement> Jordan Pearson. <Speech_Music_Female> <Advertisement> Post <Speech_Music_Female> <Advertisement> production. Supervisor <Speech_Music_Female> <Advertisement> IS HEAD. Margolis <Speech_Music_Female> <Advertisement> our production manager <Speech_Music_Female> <Advertisement> is Diane knocks <Speech_Music_Female> <Advertisement> fact <Speech_Music_Female> <Advertisement> checking additional research <Speech_Music_Female> <Advertisement> by Kyle Williams. <Speech_Music_Female> <Advertisement> Jack <Speech_Music_Female> <Advertisement> Bishop is a five star <Speech_Music_Female> <Advertisement> review and chief creative <Speech_Music_Female> <Advertisement> officer of America's test <Speech_Music_Female> <Advertisement> kitchen David <Speech_Music_Female> <Advertisement> Nussbaum our <Speech_Music_Female> <Advertisement> CEO. <Speech_Music_Female> <Advertisement> Thanks AGAIN TO OUR SPONSORS <Speech_Music_Female> <Advertisement> COLOUR AWESOME. <Speech_Music_Female> <Advertisement> No coast creamery <Speech_Music_Female> <Advertisement> and naked <Speech_Music_Female> <Advertisement> dot. Com <Speech_Music_Female> proof is a production <Speech_Music_Female> of America's test kitchen <Music> <Music>
"yelp" Discussed on Proof
"Before the break. Our producer Jesse had dug into the worst one star. Yelp reviews of a restaurant called Black Flamingo and he actually got someone who wrote one of those reviews to come back and give Black Flamingo. A second chance. My name is Tania. I lived in New York City all my life. I'm a children's Librarian and a techno DJ. So I was standing outside black from Ingo Tanya by just met and at this point in reporting the story I'd been spending time with Bryce in the Black Mingo team who didn't always paint the most flattering picture of what they imagine their negative yelp reviewers to be like has sort of been primed to expect someone who wasn't super friendly or who maybe took themselves a little bit too seriously so when I met Tanya outside of Black Mingo she was not any of those things. Tanya was instantly super and funny we actually liked Delilah Music and. She was adamant that she didn't think of herself. As a food critic. She was just someone who had come to black from Mingo with pretty high hopes. I guess it was still pretty new and everybody was talking about it A lot of friends who are coming here to eat so I was like okay. You know what? Let me give it a shot but when telling you ended up having a really poor experience a black Mingo. She turned to Yelp to let it be known. Tanya had felt compelled to let black filming ohno about her experience not only because she herself paid good money for an underwhelming meal but because she was concerned about back from England as a work environment as well. There is a tension. The employees were just overwhelmed. You know and they needed more support. They didn't seem to be happy to be there. I think everyone was very overwhelmed with figuring out the mechanics of how things go tonya hidden at Black Flamingo in July. Of Two thousand fifteen and this was right about the same time. Bryce made a big investment in the restaurant reading backer review with some distance. Two years later Tanya felt some slight embarrassment her word choice but she said it's still accurately reflected her experience. That's actually how I felt. That is legit. I stand by my review but she was cautiously optimistic. That this time might be different. I won't be. Maybe they like learns. Because that's what it's all about and For business to stay open here in the city for this wild must mean something. They must be doing something right. I'm looking forward to a fresh perspective and with that we head inside to meet. Bryce how are you? I'm bryce price. I have my head in my head and shave. No not welcome back though that you came back on. Where do you want to do this? See here the three of us. Take a seat at a table near the kitchen and immediately my heart rate goes up. The intros are amicable enough. But I still wasn't quite sure how this was gonna go obviously should say that both. Tanya and rice knew they were being recorded tiny was getting a complimentary second meal and I was sure that Bryson his staff or both putting their best foot forward and serving it tour so as we sit down. I'm definitely hyper aware of how all these factors could be affecting everyone's behavior even so. The interaction immediately feels a bit charged intense. So what made you come to this place? Originally all my friends you know it was like my facebook feed was flooded with defer even before the opening and you know I'm all about like sporting and everything and seems a bit guarded at first not ton of contact and then Tanya is really kind of lets it fly. She was here to give black from Ingo second but she was also here to stand by her original review. Tanya also let us know that she wasn't a career yelp or she didn't give out her opinions lately written to reviews ever on Yelp one was positive and negative and it was only because I came and it was just you know like as I said it was like the food was delivered to the wrong time and it was just. Kinda like dessert. We what happened to my food man like we were sitting there for hours and got to have dinner so it was just all over the place and she was comically candidate at points. It sounded waitress. Wasn't a sweetheart wasn't meteor fall over her but I it was so Tanya took a couple of minutes to really share what her initial experience had been and felt like she was determined to let Bryce know that review hadn't come from flip insensitive person but from the perspective of an excited diner. Who would really wanted to enjoy her. Experience was genuinely and thoroughly disappointed by it. And that's when Brice started to make a little icon seemed like a circus experience crazy. You know. It's just my experience on a weekend. I think it was like in the first six weeks or eight weeks that we are open. Didn't wasn't sensitive to you. Something shifted. Dan and I felt the ice starting to melt. Let's get some food we've evolved. We've changed and I think like what we're doing now is completely different. We start looking at the menu and it's clear that at least at first glance the work that Bryce has put into evolving and changing the menu over. The years has really paid off. There were a bunch of different things that Tanya immediately wanted to try greer and the WASP Jan. But we eventually decide on the TACO. Called Jam some rapists some flout US and a couple of cocktails and less than fifteen minutes later in a very timely fashion all of our food arrived and it all great but there was this sort of inevitable awkward silence where. Tania was just taking her first few bites. Bryson I or just watching silently with bated breath waiting to see what she thought so Tanya. You're you're here told me what's awesome. Amazing they're really savory and my salivas like running. We knew this would happen. This is really good. It's a mess too so we had this wonderful meal a couple of cocktails first light in the mood and then we started talking about the whole experience of yell. Fake being yelled about brace and his staff often perceived negative yelp reviews is coming from people who just don't quite understand or appreciate the unique concept of Vegetarian restaurant slash nightclub. We learned that with Tanya. This couldn't have been further from the truth. Experience is interesting that I chose to write about you guys vegetarian because I and J boy a reason like come on guys like we should push each other to do better. Tanya is a vegetarian and a DJ. She's the exact kind of customer that Black Flamingo is made for and for brace learning that and also learning how much she wanted to appreciate. Black Flamingo was eye opening. There's different ways I look at reviews and sometimes I know exactly who the person is and then sometimes you create a caricature of my character caricature. I have in. This specific situation is not accurate at all. I mean it seems pretty just like you had a poor experience in that stuff's going to happen. You Know Tanya also begin to speculate about why who review had created such a character. Rice's mind from his perspective is really fascinating. He thought of me is like this angry off the cuff like whatever I was totally treating his whole like enormous effort creating something. I wasn't taking it very thoughtfully and I wasn't I ran. I rather have you and I am like Shane. Ashamed about it. I wish that I usually better adjectives and more thoughtful. Pros and whole conversation lasted about an hour. I'm Kinda full but you guys want dessert. I watch Chris got this desert. That arrived at the right time. This time everyone's smiling laughing lots of discussions about various deejays and nightclubs that we liked or disliked and it seemed clear to me that in this instance yelp had thrust to relatively similar people into opposing camps of a fraught digital landscape. So we all got up went outside. Bryce said Goodbye Tanya. They hugged each other. She went off into the night. Rice went back to work and then a few weeks later this review appeared on black from English page. My first review was a poor attempt at offering constructive feedback for young business. Trying to do something different. I admit that I allowed myself to be coated in the hype which created unrealistic expectations. My second time here. I am able to remember the food to remark upon its unique flavor. Palate tried the jam. The cocktail menu featured solid drinks that complement. The Bible tried. That you've always. I enjoyed my experience. Clearly lessons were learned with that being said I do stand by my original review. Perhaps not the incomplete and abrupt conveyance of ideas but my initial experience was glad this places around. Yeah I mean we feel pretty similar about the whole thing like her review was just and then prove it was real to take away a element of being anonymous on yelp historically. That's a relationship that like you know. Each person will never know the other person like will never be a real face to it. They won't really human is to just the internet or just putting words on the Internet. You know. Only in this instance. We did see her again and she did come back and story.
"yelp" Discussed on Thrivetime Show | Business School without the BS
"Not Stop calling me emailing me calling me emailing me. That was harassed by yield extorted Baio done what Yelp is doing is riding county in every jurisdiction state by over the in business it's mafia started Karaz been extorted by give people so much percents heisman. There's going to be abuse again. YELP L. The online reviews site is buying and selling positive reviews. I cannot talk to show up all the places. There's something here if it hasn't happened to you yet. Get ready to enter the drive time. Show it now on the top to kid. What we got looks Hopperton? The books sees wisdom and the collude. Look that's I'm a dive. So if you see my kids please tell them now. Three to what. Yes yes yes. Yes thrive nation if you own a business and you've ever received an on favourable yelp review but you've found yourself unable to get your positive reviews.
"yelp" Discussed on Marketing Above All
"Today's topic is marketing with YELP local businesses. Have a love hate relationship ship with Yelp and I would be lying to you if I didn't tell you that I have had many times that same feeling and it tends hence to be a lot to do with the reviews and I'll give you some more insight around that But then I'll give you the step by step but if you decide to put this in your basket of tools how could you actually leverage yelp to your advantage because at the end of the day the fact of the matter is Your prospects and customers are on Yelp. It is one of the top use tools for local businesses. And they're obviously some industries that YELP ELP is really really huge in so restaurants for example childcare car shops mechanics annex hair salons. I mean they're they're everywhere. It's a massive massive website so the context next is that a lot of you listening probably have been burned and what I've seen in the past from Ben Burned. Is that often. The people that leave reviews. On yelp they tend to be a little bit harsher than they would with some leaving review on Google or facebook for example Apple. Now I don't know if it has to do with the type of people. Then that are potential using yelp or that yelp can definitely has the stigma where people the voice a lot more of their concerns like their food critics all sudden for example but it definitely often attracts some negative have reviews and where people have been burned. The past is there have been what I would call conflicts of interest with yelp calling off for advertising and then some of your negative reviews getting pushed down and positive ones kind of pushed up and vice versa if you refused to do advertising that all of a sudden you had a really great yelp rating and now it's it's trash. There's a lot of strangeness that Has Happened Now I haven't seen much of that as of late I don't know all the things that transpired by any means And that's what this episode is about. It's how can you actually leverage the platform. But I wanted to put that out there because I could tell you that I can name quite a few of our current existing customers is that they won't even let us touchy out because they just have such a bad taste in their mouth so putting that aside it can be a great it platform to drive. You leads so let me give you the step by step of higher you actually leverage Yelp so the first step is Like a lot of places online they create a listing for you. So if you don't have access to that you've got to go in and actually fill the form out in claim your listing. That's step one before you do anything else because now you can go in and then step two is you can start to update the information. Update your hours. I want you to start putting pictures pictures as many as you have that. Look good pictures of your place of business products services all that good stuff. I want an all in their Joe. Step Yep one claim the listing. Step two is you're GonNa then take all of your content and make sure that everything is perfectly updated on yelp again hours your description the keyword tags and things like that that you want to be found for the phone number I would encourage you. He used tracking phone number. So you can track. How many calls? You're getting from yelp those photos. I WanNa make sure that that yelp page that you have it almost ends up becoming a little bit of a mini website. It really you can put a lot of great things on it so I I want you to really think of it as an additional kind of website platform or tool for you after. You've got that done the next thing that I want you to do is there's a feature. It's called Click to call so that allows people to very very easily. Click on your phone number and then instantly they call you. People are deathly using yelp to find businesses to research to read reviews so leverage that click to call feature. Turn it on so that you start to generate more calls and again if at all possible use tracking phone number a link in the show notes to the episode that I talked about phone I'm tracking and just tracking in general the next piece with Yelp. Is there something called yelp deals so you can put put up a fifty dollars gift certificate and a different deals and things like that that people can actually purchased rate on Yelp and people are doing doing this often so it's kind of a little bit like group on but just a better option. You're not having to do a hundred dollar gift card for ten dollars for example. Not that GIRBAN. uh-huh forcing you to do that but don't get me started on groupon similar to Yelp love hate relationship with groupon so it's putting up. Those different deals tools to start to garner some attention especially around holidays. You can put up different deals you can be changing them up testing different things and actually generating some income income right off of YELP. So that's another. It's one of the most underutilized tools on yelp minute. It's a great advertising tool tool so now we've got your listing claimed you updated it. You added content good photos. Your hours are good attracting phone number now. You have added a couple of deals one or two deals for example. There's two more steps so the next step is I want to make sure you drive somewhere positive reviews to your yelp profile so in one of the prior episodes which I'll also link in the show notes I was talking about generating positive reviews. I WanNa make sure that you have a handful of of really good reviews on yelp because if we're going to start to promote it more you gotta have a good good reviews just can't be to review was one of them's a four star Williams a two star and we. We've got to make sure that you've got enough a tangible in quality reviews for this platform to really perform well for you the final step. Then after you've done all that I want you to do all that stuff first and then I want you to basically ignore when I'm about to say for about a month but I don't want you to forget it so I want you to look at how all that stuff goes and the back end of Yelp you can see your statistics to leverage the stats. Use that tracking numbers you know how many people are actually calling calling watch it for about a month and if it starts to perform well. The final step is to consider YELP advertising. It's similar similar to Google and facebook and things like that. We can start to make sure that your listing gets featured. So you're the premier auto dealer the premier childcare center the the premier restaurants. You're going to show up higher in the search results to drive more attention. But I only want you to do this after. You've been able to kind of validate it yourself. That people are continuing to use it. You're getting some calls and messages even potentially selling some deals. But it's a great platform if you you execute it leveraging the things that I taught you so. I hope you've enjoyed this episode. I know that I did have a wonderful rest of your day. I'll see you back here tomorrow. Good morning good afternoon and good night. Thank you for listening to this episode of marketing. Above of all get out there make a change and take some action and hey don't forget to leave a five star review and tell all your friends. This is the greatest marketing podcast. Ever ever we look forward to seeing you here tomorrow..
"yelp" Discussed on Daily Tech News Show
"Restrictions your lifestyle. Maybe accessibility needs or preferences. You might have yup also ask users to pick from things like a type of cuisine types of dishes within cuisines and then snacks and drinks to get a better overall sense of what you as the user like and then use that data along with what's open and nearby to suggest the best spots. What's that also might be dog friendly or be good for somebody in a wheelchair for example. The new features are rolling up to sixty percent of iowa's app users today. A full rollout is is coming in the fall to an android gets a subset of these features so it's not exactly the same roll out but we'll get full feature sometime next year <hes> <hes> first question. Why does android not get the full. I mean i'm sure there's a technical reason but this seems like something it's so i not the big yelp user. I'm not a user at all. <hes> it's so obvious like it's the kind of brilliant thing that when you hear about it you start thinking why it wasn't like that before already. Absolutely i thought i thought the exact same thing and i am a not a frequent user. I probably opened the app once or twice a month for some reason i often looking up like a restaurants phone number or something even if i don't actually planned to read a bunch of reviews at the time but i thought the same thing <hes> for like something like wheelchair accessibility. That's huge obviously dog friendly as something that used to not be important to me. Now i find myself calling restaurants. Be like back patio or dogs cool so is it in the shade a but also dietary restrictions <hes>. I don't have any currently but yeah. I mean if you're a vegan gluten free. You got a peanut allergy. It's like you don't even wanna see results results places that could cause a concern for you so these are filters that i'm sort of surprised weren't there either but it does make a better service lease for sixty percent of those iowa's s. users and sixty percents as well like if you want to test it out. Usually you use a small percentage sixty percents. That's like only about half half. Let's not make it half as weird. Yes school just a little bit above half what we need. Yeah that we can say most of our users. It's really just over half very specifically fair phone announced the fair phone three which has seven models men to make it easier to repair and constructed it out to responsibly sourced conflict-free and recycled materials whenever possible the fair phone to earned earned it a ten out of ten repairability repairability score from is fix it but the company had to cease support for twenty thirteen's fair phone one twenty seventeen after spirit bards became came to expensive buyers will get incentives for recycling their previous phones when they buy the fearful three in certain countries and the company says it's working to improve health safety and pay for its factory workers fearful three has a five point seven inch full each display a twelve megapixel your camera and an eight megapixel front facing camera.
"yelp" Discussed on Social Pros Podcast
"Have a source that is your customers or potential customers telling you exactly what you need to do to win their business that is providing much more meaningful direction for the changes that you're going to make and it's a small incremental micro changes and those you know changes that are coming from the frontline people who are on the ground where bubbling that up to you you you know that are going to be the most meaningful in the way that you that you grow in and actually sustain john. Would you say that emotional visceral this responses senses is one of the biggest mistakes that you see business owners make where they see those reviews and they they have that immediate emotional reaction. They either say hell. I'm not going going to respond this. This person is is is a bozo or is there another kind of common mistake that you see business owners make when they when they first read reviews views and kind of go through a calculated methodology before responding or changing their their fundamental business yeah. I think that folks tend to like i. I think the pressure responses is natural right like i think everyone everyone has that you know in in any situation i want so on stage and and you know somebody gave me some feedback at the end. That was like you talk really fast and i was like whatever like me that's brand. Talk fouts people can understand me. Whatever and that's that's like that's not the right way to approach that so literally every time onstage now i think about that exact these feedback and i have to stop myself. I'm like am i am. I talking too fast oftentimes. The answer is still yes but i am a work in progress. Just like we all are right <hes> so i don't. I don't think that the visceral reaction is wrong. I think that it is human and that is okay. I think what people do that is. One of the i consider that the stakes is they ignore. Ignore the feedback and think that it's anecdotal but as we now i always like to think about that like one nine ninety principal <hes> which was first observed on wikipedia all those years ago so that for every hundred people using site ninety of them are just going to learn and consume nine of them are going to engage in edit and only one of them will create net new so onto you have that kind of transcribes tower translates to compete is ninety of those people are out of one hundred ninety of those people are reading an article nine of them might go in and add an oxford comma or at a citation tation and only one of them is going to create a new wikipedia page article so when you think about this principle that has been kind of observed across the internet you know barring the like button and some social media stuff in there but generally pretty pretty consistent <hes> we find that like if you think about that and apply that to a site like yelp for every one person who has said it that means there are probably ninety nine people who thought it but just never took the time to write it down so you can't look at a review as just one on one off anecdotal person you have to look at it as a failure to meet a brand promise or an expectation that was set before that person walks into your business and you need to understand and where that is coming from if you want to solve it and prevent it from happening in the future john with with five g. around the corner and in growing reliance on on smartphones i suspect you're seeing more and more yelp reviews being created on the mobile app and and how how do you sort of take that to the next level is it. Is it a are is it using geolocation to say we know this person was in the business when they left the review kind of what's what's the future hold for for yelp in a manifestly mobile world yeah. I think you know we do have some tools that use g._p._s. now. I think like yelp as far is our our business autumn like what we think about. We're always thinking like clicks bricks. Where thank you and how do we drive. Your customers for traffic phone calls on things like that. We've evolved some really you know great tools and functionality <hes> that do that. I think early on we've we've kind of tried to use a g._p._s. really play with mobile.
"yelp" Discussed on The Dental Hacks Podcast
"So today, we actually have to talk about something important, because the people that are listening to this podcast are here for content. They don't really care about our candy preferences, Josh, if you can imagine that they don't really care aiming at the radio in their car with it. Get on or stupid candy. It's, it's like half of Adam Corolla podcasts are just like that. So Josh, we're going to tell some stuff about yelp today because it's really funny. Just so, you know, to last time I talked to yelp was not a thing where I am yelp is still not a thing where I am in smaller towns like me, Saginaw, Michigan. Yelps just not a thing. And then, but in, in certain cities, yelp is everything it's evidence. So tell me about that. Tell you what's going on with yelp yelp. More hated than black licorice combined? Yeah. Combined eight yelled and it's to yelp. So we talk it pretty heavily in my practice. We really do. We really do a really good job of putting metrics analytics on where patients come from. And for the last seven years, I get twenty two new patients on Thrum yelp. It's twenty one point six seven or something like that. I don't want us point six of a patient. I'm just saying that. Yeah, it's it is a contra plastic. Dwarfism. Which LA Times their teeth are kind of up to if they're not a whole person. Yeah. It wasn't developed was up there. So it's big for my practice. And now, part of that is, is, you know, we spend, I don't want say, a lot of time, but we're just very cognizant of it, and we're always, you know, a malware observing it, and one of the things that Dennis really hate is this sort of what I would refer to as the yelled algorithm. That's kind of yelps computerized AI that analyzes every review and tries to make an assessment, is it a real reviewers at Nadia room? If it doesn't pass mustard sort, it goes off with this wasteland, this wastebasket of, of reviews that don't count. So I've got like seventy reviews. Now, I've got like fifty eight or sixty other ones that are not recommended interest and so- yelp kind of looks and says, like it is it isn't it isn't that they're bad reviews or that there. It's that yelp doesn't look at them as actual people. They look at him or something like that, right. Yeah. So you know, it's a proprietary algorithm for subsidies. Don't release. Senate so everything I'm about to tell you, it's kind of anecdotal just from observation, I don't have any data the backs out, but they look to see is someone in acted the Oper is someone that uses y'all. Did they just sign up for yelp? Leave. You're at you in the jet, like never come back again, because that seems fishy to yell. Right. So that's kind of the things they look at how many reviews is this person left, how long is the review. How many connections on yelp? Do they have things like that? So we gets frustrating, Dennis because we go and we look at these views, especially the five wants a patient sleeveless, and we know who the patients are, and we know that they're real reviews until it gets really frustrating versus somebody who owns a hamburger restaurant. They don't know who the no. They don't ever look. No, you know there's just no way to nobody knows their consumer base better than we do. And so this Yuri, dentist. So I'll lecture about this stuff across the country, people like Dennis will, I can just see, like masters interrogates firing as they clear out there. But the thing is like it makes sense. Like if someone just came onto y'all signed up for yelp left, a five star review for you and just bailed out never used yelp again fishy. Right. Yep. And so that's sort of what yelp is is one of the things that yelp is looking at. And so what we have found is, and you'll find it on restaurants all the time restaurants will offer like a free appetizer or something that as a check in offer. The reason they do that is because if you check in on yelp at a restaurant, or at of business, then yelp knows that you were there from, like the geo location in your phone, right? So someone checks while they're at your office. So that's it's an automatic verification. Absolutely. So you're, you're reviews are much more likely to get published as opposed to being filtered out if someone's checked in to set a tech offer we do free sunglasses. And I get these sunglasses from from China dabbler logo on, they're like, a buck, apiece, plastic white plastic Wayfair with our logo on. And then the patient wears is like safety glasses, a great idea, by the way. Yeah, you get lip on whatever you toothbrush bag whatever, whatever swag, you have around the office. Give a check in offer the other thing that it does is if someone checks in on yelp. And then they don't review you, you'll per will remind them two days later with the notification like, hey, you checked in Josh Austin's office. Do you wanna leave a review? And so that gives them another chance to, to kinda leave a review and so generally ninety nine percent time. It's going to be a good review, unless you're Jason lips to patients who just who is Jason lifts every time I see Jason post something on about some of his whining patients, like he literally has the winus patients crazy to it's, it's like their, their goal in life is to is to just be horrible to everyone just wonder what, what ever, I might might be Jason might be Jason just deserve that, that might be what it is. He I think he got a bad review of the day, because the paint color, and the color was awesome like of three stars to beige three stars. Yeah. Three serve, you, I would rather get a one story because you're not sure what that really means. Really, right? It's like I'm either I'd rather crashing burner. Be great. One of the two thing is I just don't want to be mediocre. Yeah. So that's a big thing is having people check in, because it actually it like I like the fact that when they check in, then literally, you don't even have to. You don't even have to remind him to, to review because yelp does. That's pretty. It's great. And then anytime somebody post a photo with their review. That's never seen a review with a photo get filtered out. Okay. So we can have a little sign arouse post your post your beautiful smile with your yelp review or something like that. Smiles horrible, unless it's British. Somebody remarked the other day. I think on, on one of the dental heck's groups about about. They were watching the great British baking, it was. So true I love I have to tell you I love, I love paulie all Hollywood's. One that he she didn't like either. That's okay. As Paul Hollywood. The guy with the beard, he's the, he's the beautiful man with piercing blue eyes. Yeah. He's, he also there isn't any doubt my mind that dude can bake. I'm just saying, I have a staunch record of heterosexuality just say, but PA Hollywood man Guidry has a crush on him. And I'm like, that's totally cool. Totally legit. He's like he's legit. He, he can bake a mother. He's got that accent. And he's got those piercing blue eyes and I'm all in Hollywood. I have to tell you that show that show I shouldn't like it as much as I do three the best show ever. Right. I so shamed of how much I love baking competition shows and to me, the baking jobs are better. Yeah. Cooking as much more free form. You know what I mean? Like you can do cash. This sprinkle out whatever, but making like a science experiment man, like it has to be the exact right amount of big data. You know, it's, it's much chemistry VIN than cooking is. And so, I find that sort of structure and in scientific nece to be used to used to bake used to bake all the time. It's too big bread all the time before I started the podcast. I remember that you traded, traded traded that for the podcasting things wise, choice being again, the diabetes sort of, makes you more money. Well, I, I that would be pretty expensive bread to make any money at all. And the other thing is to more money. I would argue that the podcast, definitely costumer money, except my health insurance is probably higher for the bread. But, but, but I mean it is true, what blows my mind is how good these people like even the people who lose their, these people are coming up with these things without a recipe lot in me. How do they know how to this stuff, so they get told what their with their project is and go, and they've got ninety minutes to bake, like four cakes mmediately know what they're going to be? They have a plan right off the Bank have been briefed about what it was going to be like the night before they have to. I don't know. But they make they make they make it look pretty good. They make it look pretty good. So knowing that you talk about reviews in knowing that you like not just yelp, but Google and all the all the rest in knowing that you're familiar with a lot of the services. What do you think about the podiums the bird is? The sort of thing that actually sort of do the legwork for you. I think I remember saying you feel like those are sketchy for the fact that Google is eventually going to, to bus those algorithms, they're going to know what's going on telling telling your thoughts on the services that had dentists could pay to, to help get people to review. I'm trying to figure out how to politically say this because sort of a lot of the other people that talk about this stuff on this on the, on the circuit have a financial and or business relationship with one of these review sites. Do not. And so I never used any service or any software or anything like that for reviews as all just been internal systems. And I think you can do it easily without paying that money. Now what some of my sort of biases against them has to do with the sort of idea of automation versus curation those services are going to ask everybody for review, and they used to have kind of review gating whereas they would say, you know, for instance bird, I would sit out a text or any mail to every patient came in that day to, how'd you rate us one to five, and if it was anything other than a four or five, it would just say, as one two or three it would say, oh, thank you so much shit. It was four or five, then it would then take him to Google where they could leave a review. Well a couple years ago bugles like this. Would you do that? That's right. Yeah. So this is kind of, like this is part of my thought process of, like, but some point Google's going to get the sniff of, hey, this stuff is, maybe not this gaming. System. Maybe a little bit so review meetings gone. It just sends a message to everybody who comes in the office that day you wanna leave a review and then it's often going well, you're open rate on those fairly low and, you know your actual click rate..
"yelp" Discussed on Power 106 FM
"The coupe. He laughed. Call the. Yelp. I. Draft. Yes. We'll. Josh. Prevail. I..
"yelp" Discussed on The Friend Zone
"Keep this you know keep the door close you got to like i just don't understand that's the problem while this over sharing that that's literally the by this shoe janu i tried to tell you and then he'll france business name than the oh friends business td team record for reference so you know so those of you listening let us know your thoughts do carfax yup use fax fags dig facts if you have part of the art scene artifacts i don't know you know when you first they really put in perspective because i think about when i read the reviews for certain places guy every time i'm like you're not even like you gave it once the you went to a burger restaurant and you gave it one star because you order chicken and they didn't have any it was like why did you do this and then you had to comply and then you complain about the beverages or something it's like what what why did you even write a review angry where i'm like humana about spring rolls like like really mad like that's already says a lot about you to me that i probably don't connect with and that's why i think of it as yelp reviews because i've heard people dog people in this you're really mad look good it says more to me about your state of mind you know what i mean but anyway just something to consider right behind when i go into oh i need to separate some things before i answer these questions moat like.
"yelp" Discussed on The Friend Zone
"And you have the separate hear motions you know what i mean because i'm like who am i to tell this first of all i'm not gonna gossip i'm not going to be like well let me tell you 'cause the garden asked that when you put it in the context of a yelp review of a human yup review i got putting out fishing of leg what are your thoughts on him 'cause i've heard x y and z he was like i know you know him i don't know if the guy knew that i data him and maybe he was fishing i don't know but have you ever been put in a position where you had to give carfax or a yelp review on some whether it was for a job it could even be the someone had asked you maybe they're interested in dating them encarta just want to know what your experience was you know what i mean just leers jason where you like how honest do i want to be in this moment but also don't wanna black anyone's blessing 'cause i don't believe in that you know like he was a dick and had a lot of issues but that has nothing to do with this opportunity there coup potentially change his whole shit his whole trajectory and who am i to like not even the hour the power because it was just a conversation you know it wasn't like i'm the reason he's gonna either make it or not but it goes to show how you just never know you know like when you when you treat people in certain ways you never know when they'll have to be in a conversation with someone that is deciding something about you they'll be the one that be asked you know like is this interesting the way life works so i'm curious have you ever been putting opposition and beyond is where you able to separate your personal feeling.
"yelp" Discussed on The School of Greatness with Lewis Howes
"So thank you for giving us your wisdom and love you are welcome my friend and you are the fan of the week if you guys haven't left to review yet we've got over three thousand plus five several views of this podcast we continue to grow and reach more people and that's my mission for this show is to bring the most insightful and powerful ideas and people on to help you grow to help you learn the tools to become happier healthier wealthier more successful wiser individuals and to make a bigger impact in the world that's what this is about so leave us a review over on i tunes or on your podcast app right now on your iphone as love to hear your thoughts on how this has impacted you and i'm gonna give a shout out to our sponsors for today and yelp is our sponsor for today if you haven't gone to yelp dot com slash podcast go there right now to install their app use yelp almost every single day guys it connects people with great local businesses you can find top rated restaurants bars shops salons doctors yoga classes and more there's millions of reviews written by people in your community you can appointments request estimates ordered delivery or takeout straight from your app you can find local favorites if you're in a new city or just exploring new ideas i love using yell to find the best services and whatever town i'm visiting when i'm traveling also to find the best restaurants for my healthy diet it as me when i'm traveling and when i'm home i've found great local businesses this way if you haven't used it yet or downloaded the app make sure to go to yelp dot com slash podcast to install the app today again yelp dot com slash podcast and if you haven't got your ticket for the someone of greatness we've got some of the most inspiring speakers from around the world coming to give you an experienced you've never had before and a community of conscious.
"yelp" Discussed on Recode Decode
"On your platform which corrupts the platform and so we decided to take a crackdown approach whereas like all these companies wanted to pay money in fact like i had realized we had a few of them that we were sharing some review content with just on monitoring basis they weren't supposed to obviously you know solicit reviews to yelp but it was just you know i ended draw a very clear line we can't work with these companies are integrity is to import important we have to protect the consumer elbow girl over easy money and you know maybe some incremental growth yeah all right so last question i it's excellent excellent end it but when you think about something you've done either good or bad that you know again we have a lot of entrepreneurs listening what would you say there's something i don't want to say you learn something from it but what's a with a mistake you may that you corrected or that you you would say for an aunt or what's in a piece of advice you'd give to an entrepreneur obviously have character which you just saying just a second i mean i i don't mistake off the top of my head is a little tough you should've sent me your question for him cannot i cannot do do that that prefer prepare really good relatively innocuous mistake but i mean i actually it ties perfectly dovetail i've got one go at perfectly dovetails into where we landed on the reputation stuff and the recommendation algorithm that we have that very first cut of it what we did in this echoes some of the stuff today is we removed reviews and then they just kind of disappeared so if you had a business and we thought somebody reviews we're spamming our algorithm just took them off your page and left everything to mystery and so that definitely was part of what stoke the fires the initial pr fires evo yelp is manipulating the reviews for advantage or sell ads or what have you never was of course but it just created this mysterious this mystery mysterious behavior and one of the ways one of the things that that did help great deal didn't necessarily solve the communication problem was just being more transparent about it and so obviously talking openly about it as much.
"yelp" Discussed on Recode Decode
"Yes and then you know the transactional services i think is another potential in a deepening of that do you have all these unique transactional services you marry that with your deep content mode suddenly it's this very special place not just to find information but then also take that next step that makes it that much more sticky so one of the things you did a man that it was twenty four why did you get into that more did you get out what was the just saying it's competitive is you got into it for a reason so we launched we launched the yelp transaction platform right around the time the ipo and definitely worth thinking about the food delivery space which was just emerging at the time and there were a lot of players and so our thought was hey we're just going to open it up being open platform the players are gonna come in we're not going to have to get into the delivery business we'll just let everyone else duke it out and what happened is basically everyone else everyone besides grub jumped in some of the newer newer folks didn't show up till a few years later like most mates and door dash put a bunch of people jumped in and invested in the platform with us and eat twenty four was an outlier in its performance and you know we had a great working relationship and they were you know really responsive to all of our feedback and ideas and so it was just a it became a good match and i think they saw the writing on the wall that hey this is getting to be very competitive area and they never they actually were bootstrap they never had venture funding and so they kind of you know raise their hand and said hey we think we're going to get out founders we've taken as far as we can go you know we're going to sell the business or you interested and they were actually are number one partner at the time and so it kinda lured us into the business because they're like well we're definitely in this space we want to marry are content with transactions.
"yelp" Discussed on Recode Decode
"Yeah it takes some i guess an act of humility to say all the stuff that we built before it might not actually matter from now and you made the transition pretty compared to other companies a lot of them didn't a lot of the mid so you when you when you're thinking about what's happening next how do you look at it this transact talk a little bit more transaction mall because i think you a lot of people you know they have individual screenings like open table i only use it for information for reservations or i use razzie or whatever it's just using restaurants as an example of something i use a lot talk about how you why one site for doing that because you could transact with a plumber you can transact with all kinds of people i mean so often i talk to people that maybe have one of these transactional apps but then also you know love yelp content and then they're complaining about what if the bounce between and then i go to this other app and then i tried to get made a restaurant reservation on yeah well you just swim now i'm in no way and yelp reservations are something like eight thousand plus now on the platform a lot of good places so consumers you know they don't just want to find the information they also want to take that next step and so we're we're trying to add that functionality wherever what's the fastest growing area that requested quotes been on fire so the home in local services areas really hot for us we also make a lot of money it turns out the those businesses a lot on on ads and leads right.
"yelp" Discussed on Keith and the Girl Comedy Talk Show
"And this is annan anson machine right yes sunny but he can get it so now i don't know if they were too scared to give the message to him if over christmas holiday he here's his messages i don't know if he's a knowing what happen i think he knows though he does colmey and says okay so the barter grain we have to go over again because you know i don't want to do adds or whatever as though he didn't see the cement mmhmm i wanna do a podcast about aftercare i we know we explain them email and you know he sees the emmanuel at tim me i know he he heard the voice now because he so micromanaging he's he's managing what literally comes out of their mouth to you right as he should fire everybody in just be that person right once though so timmy he didn't miss any i don't think so so he he says to me in in a voice message a look uh we have to talk about this part agrement you don't have to come in after all to talk about it we can discuss it over email which we already dead but allman thinking is is he sang you think i'm rude and unprofessional so you don't wanna talk to me in person to discuss this we can discuss an email so we don't have to talk um and would the surgery yields at will both just be quiet and i'll do the surgery we don't have to talk namur we do that i just said you're rude and unprofessional to your staff in your debate you're thinking okay we cork around that nancy i can cite in rome this podcast idea that's what i think is happened that's insanity he's insane grant easily he's absolutely insane he's crazy person and so i look at the starter little more on the internet and it is one thing after another nevermind crazy yelp reviews and when you read good yelp reviews about him you learn that the he takes off one hundred dollars off your bill if you write a good yelp review.
"yelp" Discussed on Keith and the Girl Comedy Talk Show
"I put this on their website all the pictures are magic you would think we're making this up right all some of them are framed that's right or more frames summer ripped similar some of some of them are written non like the the owners comments like fuck this guy or whatever right so did these only by the way the yelp reviews you would think they were good plastered all over world there all negative like not even just negative this place should burn down tape shit and it really put a bad taste in my mouth no pilot shit because you're past the sucked soda the chicken it says well you're gonna make the wall it says in the middle of the wall yelp and the yelp symbo you know that star someone doesn't like us and then you're just reading review after review and then an enacted went to the bathroom first right it has the i would have laughed honestly it has the guys the owners response under at all smart asan where like maybe you don't even like italian food everything spelled wrong by the way he's putting i'm at accent because the on her does have the action and also rights like he has maxiyacht 9'0 because my parents do and i can see the accent in people sometimes this review is based on my experience today with their customer service we had a first time dinner there and other night which was good and sergio was very welcome welcoming had a lunch they planned and looking forward to the launch pasta special post on her website well lo and behold i was informed by the owner's son that there are multiple websites and they are not offerings the 10dollar pasta when i pointed out that the menu pastas are quite a bit higher sixty to eighty percent.