Aired 1 year ago 2:11
senior vice president chief information officer Discussed on WCBS Newsradio 880
WCBS Newsradio 880
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Aired 7 months ago 23:27
Adobe CIO Cynthia Stoddard
393: Adobe CIO Cynthia Stoddard discusses how the company has modernized its technology stack. She notes that architecture needed to lead the companyâ€™s decisions and be in everything that it did going forward. Through this modernization, Adobe has switched to being cloud-enabled and it has enabled architecture and business capability changes without causing disruption along the way. We also discuss Cynthiaâ€™s take on immersive technologies, how Adobe is using AI to complement its workforce, how the company has transitioned from selling box software to becoming more customer-facing, among other topics. Read More... The post Adobe CIO Cynthia Stoddard appeared first on Metis Strategy.
Aired 7 months ago 28:01
Ingram Micro CIO & CDO Tom Peck
392: Ingram Micro CIO & CDO says that Ingram Micro is in race to win the customer experience. The speed in which IT is delivered has changed dramatically. In response, Ingram Micro has made massive changes around its IT team. These changes include shifting from a traditional waterfall approach to agile and scrum methodologies, changing its technology stack to be more reliant on microservices, getting people to collaborate in small teams, and showing businesses that a near-perfect product delivered in a short period of time is better than a perfect one in a long period of time. We also discuss Tomâ€™s view on AI, IoT, and zero-trust architecture, why CIOs need to focus on strategy, ways in which the CIO role has remained the same over Tomâ€™s several decades in the role, among other topics. Read More... The post Ingram Micro CIO & CDO Tom Peck appeared first on Metis Strategy.
Aired 9 months ago 42:06
3 Steps to Telling a Robust Customer Journey with Chelsie Rae Lee of SnackNation
Does your organization have a system in place for measuring customer churn? In today's episode, I chat with Chelsie Rae Lee, Senior Vice President of Customer Strategy at SnackNation,Â a subscription service that delivers snacks toÂ homes and offices. In this sense, SnackNation is a B2B2C company, as it partners with grocers and other businesses, while also selling directly to consumers. Diving deeper into your analytics will help you understand why your customers left, if they're thinking about leaving, and how you can work to keep them on board.Â Chelsie talks to me about defining her role as the SVP of Customer Strategy and how she worked with senior leadership and her team of account managers to improve employee experience, create a customer journey map, and understand customer churn.Â