40 Burst results for "officer"

Fresh update on "officer" discussed on WREC Programming

WREC Programming

01:03 min | 10 min ago

Fresh update on "officer" discussed on WREC Programming

"In October 1989 a 10 year old girl went to school in a suburb of Cleveland, Ohio, went to class, talked and laughed with friends. She was in the room when a police officer told her about stranger danger, but she never came home that day. Amy Mahalo. Vic never came home at all. You know, she was lured to base square basically to be abducted since Amy disappeared. These streets normally filled with Children playing have been strangely quiet. 30 years later, her murder remains one of the nation's most high profile, kidnapping and killing cases. But could three strands of decades old evidence lead police to a killer. This lead will sell the case or well. Amy's murder remain unsolved. Amy should be 40 a new podcast from three news in Cleveland and vault studios. Listen and follow this podcast for free on the I heart radio app number one for music, radio and podcasts, all in one I heart Radio Coast, one on one with George Strait to ask what his first number one song felt like. It was pretty incredible, because, you know, I just felt fortunate to get a record contract. I've been trying to do that for quite a few years. I went to Nashville and I cut on wound and they signed me on that on that record on which gave me a chance to do an album when unwound think it went five or six in the charts, So they let me do an album and I felt really fortunate just to be able to do that on have one go number one was incredible feeling..

Amy Mahalo Cleveland Murder Officer Ohio George Strait VIC Nashville Kidnapping
Washington DC police release video of cruiser fatally striking pedestrian

WTOP 24 Hour News

00:29 sec | 7 hrs ago

Washington DC police release video of cruiser fatally striking pedestrian

"Released the body worn camera video of an officer's striking a pedestrian with a cruiser while responding to an emergency call. Last month, 62 year old Devon Harris was hit on Minnesota Avenue southeast between Massachusetts and Pennsylvania Avenue's. The video shows the perspective of two officers via their body camera footage as they drove in the cruiser. The video shows the cruiser suddenly stopping and the two officers stepping out of the vehicle and performing chest compressions. Harris died at the hospital. A man

Devon Harris Officer Massachusetts
Fresh "officer" from 10 10 WINS 24 Hour News

10 10 WINS 24 Hour News

00:45 min | 19 min ago

Fresh "officer" from 10 10 WINS 24 Hour News

"City overnight. Darius Randy is 10 10 wins in Harlem. Those victims expected to survive a separate Harlem shooting A 30 year old shooting victims shot And the torso. Cops say died of his wounds. No idea. Really Snow arrest yet work today of reports of shots fired around 10 30 this morning on the South bound platform 45 and six trains. Over Grand Central, a male victims shot in the arm, Cops say injuries described that was nonlife threatening, the suspect said to be a man in his twenties. No word yet on a possible motive, among other shootings. New York City corrections officer, officials say found dead in South Jamaica, Queens, having several gunshot wounds found on Ridge, Dale Street just after three this morning, he's now identified as Officer John Jeff had been on the job for just over two years. He was off duty at the time, according to the Daily News. It was shot after leaving a party. No word yet on a suspect or a motive. Wins news time for away tonight. Partly mostly cloudy, says AKI Weather Low 67 in Midtown closer to 60 in most suburbs mostly sunny 80 right now in midtown onto the latest of the pandemic, no relief in sight for some areas, with some parts of the nation's population getting it pretty hard. Overall, the US recording over 64,000 you Corona virus cases over.

Harlem Officer John Jeff Midtown Darius Randy South Jamaica United States Officer Queens New York Daily News
Mayor Lori Lightfoot announces beefed-up Chicago police plan to track, prevent future looting throughout city

Todd Schnitt

00:29 sec | 17 hrs ago

Mayor Lori Lightfoot announces beefed-up Chicago police plan to track, prevent future looting throughout city

"News on Chuck's Iverson alluding prevention plan for Chicago after street vandalism, smashed store windows and robberies earlier in the week. Chicago P D to flood downtown with 1000 officers this weekend, says Mayor Lori Lightfoot. Our plan will incorporate in him. And use of technology and data Analytics way must be better at preventing these crime from happening in the first place. They're talking about a new social media unit within Chicago, P D to track postings, the

Chicago Mayor Lori Lightfoot Vandalism Chuck Iverson
Fresh update on "officer" discussed on Income Strategies

Income Strategies

00:54 sec | 23 min ago

Fresh update on "officer" discussed on Income Strategies

"And killed by his neighbour last weekend as violence is not on ly spiking in major U. S cities, but medium sized cities and small towns as well. In Akron, Ohio, an eight year old girl was just shot to death as gunfire erupted right outside her home. Also, Sarasota, Florida is also now reporting a spike in gun violence. 41 shootings in just one neighborhood in that city since March. A recent study by the National Institutes of Health found the Corona virus pandemic AIDS, so Created with the increase rates and violence boxes. Aisha Hosni Plus video has been released, showing the interrogation of one of four former Minneapolis police officers facing charges and the death of George Floyd. He released a former officer, two towels. Interrogation video, coming one day after video from his body camera was also released. More than two months after George Floyd's death at the hands of Tao and three other officers during an attempted arrest, and investigator asking towel with bystanders were saying anything to him or the other officers. Coffin..

George Floyd National Institutes Of Health Akron Aisha Hosni Sarasota Ohio Investigator Minneapolis Aids Florida TAO Officer
Minneapolis Mayor Proposes Keeping Vacant 100 Police Jobs

Pacifica Evening News

00:33 sec | 18 hrs ago

Minneapolis Mayor Proposes Keeping Vacant 100 Police Jobs

"Minneapolis Mayor Jacob Frey has announced plans to hold open and expected 100 police officer vacancies and next year's budget. His proposal came today in an address laying out his vision for next year's city budget. The mayor is supposed the majority of City Council members who wanted to shut down the department after George Floyd's death in May and replace it with a new, more holistic public safety department.

Jacob Frey City Council George Floyd Minneapolis Officer
Fresh update on "officer" discussed on Your Money Matters

Your Money Matters

00:37 sec | 23 min ago

Fresh update on "officer" discussed on Your Money Matters

"And violence boxes. Hosni Plus video has been released, showing the interrogation of one of four former Minneapolis police officers facing charges and the death of George Floyd. He released a former officer, two towels. Interrogation video, coming one day after video from his body camera was also released more than two months after George Floyd's death at the hands of town When three other officers during an attempted arrest, an investigator asking towel with bystanders were saying anything to him or the other officers. Get off him. No. Look at him. Suggesting what? Uh yeah. Did you do that? That was not my job.

George Floyd Minneapolis Investigator Hosni Officer
Texas researchers warn of 'less lethal' munitions

WBBM Afternoon News Update

00:17 sec | 22 hrs ago

Texas researchers warn of 'less lethal' munitions

"At the University of Texas Texas or or warning warning Austin Austin police police not not to to use use less less lethal lethal munitions munitions for for crowd crowd control control after after they they treated treated people people who who are are severely severely hurt hurt during during protests protests in in May, May, officers officers fired fired beanbag beanbag rounds rounds and caused injuries, including bleeding on the brain in the skull fracture. Austin's police chief says police will stop the practice.

Austin University Of Texas Texas
Fresh "officer" from 10 10 WINS 24 Hour News

10 10 WINS 24 Hour News

00:40 min | 26 min ago

Fresh "officer" from 10 10 WINS 24 Hour News

"10 10 wins. You give us 22 minutes. We'll give you the word afternoon. 80 degrees at four o'clock. I'm Mario Ball scans. And here is what's happening. That hot debate over the U. S. Postal Service rages on. Democrats say they want changes a service as we may not be able Deliver ballots in time. Based on current election rules. A 9 11 tribute and lights will go on as planned. There's been a turn of events. We will tell you about that more gun violence in the city turning deadly, including an off duty corrections officer. No relief in sight for some areas with some parts of the nation's population hit hard by the pandemic. Nations kids figuring into that and New Jersey get some sobering new numbers as well back you weather tonight partly to mostly cloudy, Low 67 degrees in Midtown wins news time for a 15 traffic and transit time for Russ Meyer. Are looking at the drive in the East side in the north and lanes of the FDR. They're tied up, beginning around 23rd up to 63rd. The.

Russ Meyer Mario Ball U. S. Postal Service FDR New Jersey Officer
3 Mississippi police officers indicted in death of Black man

AP 24 Hour News

00:17 sec | 1 d ago

3 Mississippi police officers indicted in death of Black man

"Mississippi police officers. I've been charged with second degree murder in the death of a black man last year. The indictment alleges that three officers removed George Robinson from his vehicle in Jackson, Mississippi, body slammed him on the pavement and repeatedly struck him in the head and chest. R. Kelly's

Mississippi George Robinson Second Degree Murder R. Kelly Jackson
Assassin's Creed creative director Ashraf Ismail fired

Kinda Funny Games Daily

01:49 min | 1 d ago

Assassin's Creed creative director Ashraf Ismail fired

"Be saw better tehmina essay has dismissed the creative director of the newest assassin's creed game. The latest result of the metoo reckoning at the French video game publisher that has been swirling for two months. Ashraf is male the director on this falls assassin's creed. Mahala was accused by a fan in July and June sorry of about his marital status in order to have a relationship with her shortly afterward at. Shortly. Afterward Ishmael wrote onto it or is mail wrote on twitter that he had stepped down from his role adding that he was quote deeply sorry to everyone hurt in this but you remain a US off employees. The publisher inform staff this week that he had been he was dismissed. As a result of Investigations Ashraf is male has been dismissed from you. We saw and is no longer employees. A UBISOFT spokesperson confirmed at Bloomberg is male didn't immediately. To request for comment. In late June dozens of people mostly women spoke out on social media about their experiences facing sexual harassment and assault in the video game in streaming industries many of those accusations centred on Ubisoft, which has since faced scrutiny for what many describe as a boys club culture chief executive officer eased will has promised big changes in interviews with BusinessWeek more. Than three dozen current and former Yousof employees painted a picture of a company that had been aware of many of these allegations for years since allegations emerge Ubisoft, his parted ways with top executives ten Tommy Francois and maxine blonde as well as several other employees in lower positions. Last month, the company pushed out chief creative officer Serge has who has coat. Sorry I know I'm not saying that French name. One of the more powerful people at Ubisoft. Is. Male. Spent eleven years at us off Montreal and also directed to previous assassin's creed games. Assassin's creed black flag in twenty thirteen and assassin's creed origin in twenty seventeen.

Ubisoft Ishmael Ashraf Publisher Director Chief Creative Officer Chief Executive Officer Mahala Montreal Twitter Tommy Francois Bloomberg United States Yousof Serge Businessweek Harassment Assault
Microsoft releases Surface Duo

Android Central Podcast

08:59 min | 1 d ago

Microsoft releases Surface Duo

"Wasn't a surprise to anybody who was seeing the writing on the wall but I somebody who wasn't aware that Microsoft was preparing to release a phone or a surface duo that isn't quite a phone. The announcement happened. It happened on Tuesday. It was a pretty big deal for people who? have been looking forward to this product. It was announced alongside the surface neo, which was a is a windows ten x product that has been since delayed before we get into the actual product was this launch sped up at all like we were under the impression that it would come out later in twenty twenty perhaps in the fall or or or even the holiday season but now it's launching in September. What what happened to push up that launch if if anything? Yes. So chat out to Zach Boden, our senior editor who's been. Covering a lot of this and he's the one that's been a lot of the sourcing on this information. So important to talk with this device has been in development literally for five years at least conceptually up until now in a lot has changed since then you know the chemo. was interested in this idea of round two, thousand, fifteen apparently, and he started putting together how how they do stuff at that. One reason you don't get leaks for Microsoft, is they build stuff internally in this one building on campus they three d print everything. So it always stays internal, but he started printing up like basically two smaller screens and tach dumb start carrying them in his pocket. Investigating what was the ideal size here. and. Then we start hearing about around two thousand seventeen. She's started hearing around two thousand seventeen and back then it was GONNA be like windows mobile or maybe kind of windows ten device we weren't really sure and then windows quarrel West started coming out with information air, which is basically abstractions of way from the with the fundamental understanding of windows ten is. And then. Stuff basically change right? They made a decision some time I believe in two thousand, nineteen early on that they weren't going put windows ten on this or windows ten acts or windows quarter wes. For the simple fact that they needed mobile APPS. So they made this like pretty last minute change to go to android and because of that. You know. It was announced with the android a last year as you mentioned, and then it was gonna be holiday season for this year but the specs of the device haven't changed much mostly because they've been so focused on core aspects of the design and function -ality which we'll talk about later that you know it's running a snapdragon e fifty five we all know does have she does doesn't have certain features that people expect in their phones and the F. Samsung coming out with the full to, and we only have the flip and LG. So the market is already starting to move towards this. So they did speed up the release and it's not so much a sped it up cutting corners it just it's done. The hardware was already done for a while it was more about getting android onto this device and as you know and you can speak to a little bit. It's didn't just slap android on this they worked with Google what really makes us device interesting is just how good android To work on dual screens but because of that. They sped it up. And they want to get it out as soon as possible because we already know internally do oh to is in developments like you know calm people expect companies now to do yearly updates on phones yearly yearly releases I should say and that's pretty much can be the case here we're expecting and you can't. You don't want to release a phone in December or November and then released next ball you know knowing how like six or seven months eight months ago I mean some people would only buy with four months upgrade right you. You try to avoid that as much as possible. So yeah, they're trying to get if you're one plus which you do twice a year up. Yes. Right, they're crazy. Yeah. So but yeah so that that's concept long. It's been pushed up ahead of time, but it's basically finished. So it's good. Okay. So before we get into the android side of things, I, still want I wanNA linger on hardware a little bit because it is so important to talk about what you're getting. Panos Panay. So you mentioned Panos, this is the chief product officer of. Microsoft he's the person who stands on stage introducing all the surface products and over the last few years that's run the gamut from surface laptop to the surface book. To the surface pro, we have that massive surface screening. What's that thing called the studio studio which is beautiful. So. There's clearly a cohere cohesion in the hardware division right now that I it finds. Microsoft. Sort of at the peak of its game and I've been really impressed with it as somebody who does not really. Spend a lot of time in that world not nearly as much somebody like you. Tell me about the surface. Design as it relates to other surface products and what the intent is given that it is an android phone, ultimately how it plans to fit into that surface narrative if you will share I I just wanted to talk about a little bit about who this is four because this is such A. You know we're we're so used to win a phone comes out funding like some something from Samsung, for instance. It's a mass release consumer device Arabize by everybody wants it. Surfaces typically aren't like that you need to think of surface devices one as harass perations devices. So they're always a little bit more expensive. They're also things that other companies are supposed to look at like that's a good idea we should do that. Encourages companies to. Not necessarily copied design one for one but a to rip off of it basically to get inspired by do their own take And that sort of the role of surface duo it's not meant to compete with Samsung and apple at this level of like grandma's GonNa go by Jimmy down the streets going to go by my neighbor Bob. Want want it's it's not that you may look at it. It'd be like that's a cool idea. Someday I may want something like that. That is exactly It's built for Panos Panay. Send us like publicly it's built for fans of surface people who live in Microsoft ecosystem. That's a very small group of people admittedly, and that's their expectations here for a sales. You know it's and so when people complaining what type of price later on all this kind of stuff, I get it but at the same time. They see this as sort of just a foot in the door for this new category of devices they're hoping in a couple of years as they go through rations, other companies get evolved that prices come down that. Then it becomes that mass consumer device no different than how surface pro did the same thing whichever's pro came out years ago two, thousand twelve. People laughed at it. It got bad battery life had problems. It didn't. You'll people complain about lap ability like there's all this kind of stuff going on with that and he stuck with it now served pros a well established sort of concept in terms of two and once. So. Of. Markets for and terms of design. You know some people will point to courier, which goes back to two thousand nine. This is a Microsoft project that was internal. It's a hassle dating story about development they were supposed to. They basically came to Bill Gates and was like we can do like windows phone and mobile, or we can do this courier thing and they decided against her. Because it was too proprietary. It didn't actually run any version of windows everything in it was custom built firmware. So you couldn't run like out what God was all this custom. Stuff but you couldn't stall things. And there's some DNA there. Right. But you know four Panos is idea comes down to a digital mole skin. He's been obsessed with this idea I don't even know what it most until years ago, which is a fancy journal, right? It's a bound fancy journal that people in artists and creative people like to carry around and he loves his idea of like a small digital version of that March has always done this idea. That's why other displays are three two aspect ratio. They liked to base things off of what we already know magazines, books, things that work right you. You can criticise whether books you know analog books today are relevant, but the fact is there's something about. Books Right. Like we all have kindles we all love kindles but we also all love the idea sometimes if growing up with a nice book, just opening it up and dog eared the the pages that's where to concept of duo comes from his his idea of a dual screen. Digital Journal kind of device could also work on with two displays.

Microsoft Samsung Panos Panay Zach Boden Panos Chemo. Senior Editor Want Digital Journal LG Chief Product Officer Google Bill Gates Arabize
9th Circuit ends California ban on high-capacity magazines; new footage released of George Floyd’s fatal encounter with police

News and Perspective with Tom Hutyler

00:31 sec | 1 d ago

9th Circuit ends California ban on high-capacity magazines; new footage released of George Floyd’s fatal encounter with police

"Court Court of of Appeals Appeals thrown thrown out. out. Throwing Throwing out out California's California's ban ban on on high high capacity capacity ammunition ammunition magazines. magazines. The The panel's panel's majority majority ruling ruling today, today, the the law law banning banning magazines magazines holding holding more more than than 10 10 bullets, bullets, violence violence the the constitutional constitutional right to bear firearms. Newly released body Cam Video from 1/3 officer involved in George Floyd's arrest captures for the first time the growing horror of onlookers who repeatedly pleaded with the officers to get off Floyd the video coming from fired officer to Tao, who was one of the former Minneapolis police officers charged in Floyd's death. Ah, handcuffed black man. Company Time. 10

George Floyd Court Court Officer California Minneapolis TAO
Florida sheriff bans deputies from wearing masks amid pandemic

Mark Thompson

00:43 sec | 1 d ago

Florida sheriff bans deputies from wearing masks amid pandemic

"Sheriff is banning deputies and visitors to the deputy's office is From wearing masks during this covert 19 crisis. This as Florida sets a daily record for covert 19 deaths. Marion County Sheriff Billy Woods is prohibiting his deputies from wearing masks at work. This also applies to visitors to the sheriff's office. The only time there is an exception is when officers in some locations Visit hospitals. And dealing with people who are high risk or suspected of having the novel Corona Virus. Covert 19.

Billy Woods Marion County Florida
Villanova breaks up party for violating COVID-19 safety rules, reminds students: 'Not this semester'

KYW 24 Hour News

01:11 min | 1 d ago

Villanova breaks up party for violating COVID-19 safety rules, reminds students: 'Not this semester'

"Of students students got got together together for for a a party party on on Villanova's Villanova's campus campus last last night, night, which which was was broken broken up up by by safety safety officers officers and and the the school's school's reminding reminding everybody. everybody. This This stuff stuff just just can't can't happen happen this this year. year. Kyi. W's majority students packed into tents set up around campus, which are there to help prevent the spread of the virus by keeping students outdoors and socially distance says often is possible and what school officials saw on video was way beyond the intended use, with hundreds of people packed in closely. Freshman to Lule, Alaska, tells NBC 10 It happened right outside of her window. Guys just wear your mask like there's no point doing that again. So I think people are starting to take it more seriously. Now, University officials anticipated something like this might happen and produce videos with basketball Coach Jay right before the semester started to remind everybody what's at stake. We love the party. Nobody does it better. But not this semester. Those tents are set up all over campus for use as outdoor classrooms, officials say students are allowed to use them for informal gatherings as well, but officials say huge parties like that are totally unacceptable. Villanova's president sent out an email early this morning to reiterate how important it is to follow all the rules in place for everyone's safety, or everyone will have to be sent home,

Villanova Alaska Basketball Lule NBC President Trump JAY
North Seattle Motel Deemed A Public Nuisance

News and Perspective with Tom Hutyler

00:41 sec | 1 d ago

North Seattle Motel Deemed A Public Nuisance

"North Seattle motel. It's been deemed to be a chronic nuisance. Come on. Steve McCarron spoke with Some of the residents, security guards and police officers showed up for me. It's close to my kids. That's the reason James Daniels picks the ever spring in after a recent divorce and losing his job during the covered 19 pandemic. A lot of us have been here a year. Plus, you know, we're not simple hotel guests were residents at this point, but neighbours say the property has attracted plenty of problems from drug use in sales to two deadly shootings in recent weeks. Last month. It was declared a chronic nuisance and a danger to those who live here, the lawyer for the owners told me. Technically, the end is now closed as part of agreement with the city on the way not happy with

Steve Mccarron James Daniels Seattle
California Officer Saves Man Stuck on Train Tracks in Wheelchair

The KFBK Morning News

01:29 min | 1 d ago

California Officer Saves Man Stuck on Train Tracks in Wheelchair

"Of incredible police work being done in one local community. You are about to hear an audio clip from the body camera, which was worn by Lodi police officer Erica Aurea. She drove up to the train tracks on Lodi Avenue and saw a 66 year old man in a wheelchair, his back to the train crossing arms going down. So you really jumps out of her patrol vehicle, the train speeding toward the man. She pulls him from the wheelchair to the ground. The train barrels toward the man narrowly missing him crashing into his wheelchair. Now, this is the audio again from her body camera as it happened. And as this audio appeared, or was, it does appear on the Fox 40 news website with Belle second checks to get up. Get up. I need an ambulance now and if you can envision and imagine in your mind, the this man's body had been pulled to the side of the train tracks. And the train comes barreling by now. He suffered a leg injury and was hospitalized. Unbelievable video, though, that that officers hero Name's

Erica Aurea Lodi Officer Belle
Supt. Brown: Police will be out ahead of anyone thinking of looting

Steve Cochran

00:44 sec | 1 d ago

Supt. Brown: Police will be out ahead of anyone thinking of looting

"Superman David Brown has unveiled the department's plan to put a stop to looting, he says. It's a collaborative effort with law enforcement partners, including the FBI, as well as with Cook County State's attorney, Kim Foxx, County state's attorney has said. She has committed to working without detective toe, prosecute offenders cop committing acts of criminality. So the highest extent possible plan calls for additional officers both downtown and in the neighborhoods this weekend as well. It's deploying what the superintendent calls all tactics available. Police say they will use stop strips to puncture car tyres. They'll close off streets box in any car caravans that developed and call in tow trucks to help his well. Mayor

Kim Foxx Cook County State David Brown Attorney FBI Superintendent
Turning video game tech into accessible tools

Marketplace Tech with Molly Wood

05:28 min | 1 d ago

Turning video game tech into accessible tools

"Why can't we just or Wilshire up to an XBOX and play it? Why can't we just drive up and be able to control a drone in the sky or vehicle, and that's where this adapter that we developed. The freedom link came from is orthopedic. And Bill Binko Co. and a lot of people who are in those medical spaces have been saying to us for awhile you should be able to take these highly specialized highly customized devices that make ends of hours in order to put together thousands of dollars and just use them on different algae without having to reinvent the wheel every single. Let's talk about e sports a bit obviously. Sports are increasingly popular. Are there tools that maybe some of these competitive game players are using to get an edge that then could funnel in to accessibility technology even for non? Gamers. Lot of items that are not intended for the. Community that end up working out just great For example, this ord is the latest and greatest in audio technology everybody who's a Gamer everyone who's a player as a discord account and this just a program you put on your phone in order to play in talk to each other during the Games. But now people use it for interviews I use scored more often than I use zoom these days. So Zuma's just inherently inaccessible. I use a program called Dragon Naturally. Speaking to be able to type. So if I'm you the call in Zoom, it beauts my entire computer. So therefore, I am Mel rendered completely unable to communicate with anyone else while that's muted. So that's why programs like this corridor better because they've already fought about accessibility and have included it where you know plays, legs zoom still have some catching up to do you know there's there's things like, for example, one of my most recommended a trawlers is called a track I. Are Right and it's a controller where you put a hat on your head with a little infrared cliff and there's a camera that sits on top the your monitor and when you move your head around down left right it can see that and it was originally intended to be art of Microsoft flight simulator. So you can look around the cockpit of an airplane like pretty down there but we discovered that you can use that same technology and make you keyboard inputs so. That now I can hear letters with just moving my head and that allows you to games. So what you're constantly doing if you're a disabled is re purposing and re engineering things so that they can be used in everyday settings. So maybe there is a controller that can push three buttons at the same time, and in fact, there are and you can use these in eastwards if they let you now not every eastport allows you to do this kind of thing. There are oftentimes where they consider this against the rules it's cheating etc etc, and there really hasn't yet been an opportunity for years with disabilities to really get into eastwards arena and you know that's one of those projects that we continue to work on his hottest work out could aren't we make it fair for people with disabilities play while at the same time, not giving a superior edged people who are already very, very good with a standard controller. So you know, it's just a matter of working out the fairness and figuring out eastwards fits in the disability community. But that brings up the point that accessibility in gaming is more than just about playing the video game itself. Absolutely. Yeah. you know we always say gamers is that it's just an attempt to allow people to have that way to on that social isolation though inside charities mission purpose is on vessel isolation, foster inclusive communities, and improve the quality of life for people with disabilities, and we do that like connecting you to other human beings, your family members, your friends, your community you can get back out into that and not be alone. Using video games and you know some people will be like, oh, video games are not important or I'm not a Gamer I. Don't WanNa I. Don't WanNa play. It's like we're trying to explain but this is just the tool they were using. It's like your car, right so you may not care about what you drive, but you just need a tool to get you from your house do hanging out with your friends and that's the same thing. The video games can do. We can get you to an area where you have a purpose of going in providing or your guild mates and and having that real sense of purpose. Gamers was really fortunate a few years ago to work with Walter Reed Army Hospital, and we were able to find that in instances where someone is coming back and they have had an injury that they were more than eighty percent less likely to consider self harm. If they had that close knit units the same experience of being over there with their army units. Over here in video. Games Steve Spawn Chief Operating Officer at able gamers charity he told us there were about forty six million potential players with disabilities in the US. Of the people reaching out to his group in particular have a physical disability that limits their ability to use traditional

Walter Reed Army Hospital Bill Binko Co. Wilshire Social Isolation Zuma Microsoft Chief Operating Officer Steve Spawn MEL United States
Washington DC Police Arrest Protesters  In Adams Morgan Area Last Night

WTOP 24 Hour News

00:55 sec | 1 d ago

Washington DC Police Arrest Protesters In Adams Morgan Area Last Night

"Between D C police and a group of dozens of protesters. Officers surrounded the group and arrested. Some of them in the Adams. Morgan area was it takes the prize? That was protesters. Josh Evans. Reaction to last night's black lives matter Protests As tensions ran high around 10 30 last night, protesters gathered around the third police precinct 18 Street, Northwest and Adams Morgan soon after protests were blocked by police and arrests were made. However, it is unclear what exactly led to arrests. But one person arrested, but there's about 40 to 50 protesters battled on the other side of the three Kevin says Pepper Spray was also using that he and other protesters were sprayed. He says he is a tenant protest since they began in June, but says tonight changes thanks. After tonight. I'm not sure what's gonna happen tomorrow or Saturday. It seems like it could be Very intense again. So far, no major damage has been reported A D Sergeant

Adams Morgan Kevin Josh Evans Pepper Spray
Tacoma Police Dog Fatally Shot in Police Shoot Out.

KIRO Nights

01:30 min | 1 d ago

Tacoma Police Dog Fatally Shot in Police Shoot Out.

"To Goa police start was fatally shot after a homicide suspect and officers exchanged gunfire this morning. Public information officer Wendy had a with Mohr on the dog, Rania Rania was there to protect her handler, protect other officers to help protect citizens. And she did hurt shop. She will be shortly. Lieutenant Chris Lawler is with the Lakewood Police Department and which has been brought in to find out how this all went down. He says it started on South Street in Tacoma, few blocks west of Lincoln Park. About 1 20 in the morning. Tacoma police officers located a homicide suspect driving a vehicle. The vehicle obviously fled from them. And after that short pursued it crashed in the suspect fled on foot, and that is when the gunfire erupted. Canine was shot and later died or human partner sustained minor injuries. The suspect Was critically wounded and rushed to a hospital. Now we're learning that police were pursuing him because they believe he was involved in the deadly shooting of a 28 year old man in a department of licensing parking lot into coma yesterday. It happened about 5 p.m. In the deal, well parking lot on Yakama Avenue. Witnesses reported hearing multiple gunshots from several shooters with cars fleeing the scene, and they told responding officers that a black SUV left with a shooting victim inside. Minutes after that. Someone reported a gunshot victim in a black SUV about a mile away at south 54th and Jay Street officers investigated. They found the victim dead in the car again. Police say they caught up with that suspect in that homicide early this morning. Suspect critically wounded in that gun battle

Rania Rania Lakewood Police Department Tacoma Chris Lawler GOA Lincoln Park Officer Coma Mohr Wendy Partner
Search On For Chicago Man Accused Of Trying To Kidnap 13-Year-Old Girl In Carol Stream

WBBM Afternoon News Update

00:24 sec | 1 d ago

Search On For Chicago Man Accused Of Trying To Kidnap 13-Year-Old Girl In Carol Stream

"Our top story this hour, a potential break in the search for a man suspected of trying to kidnap a teenage girl in Carol Stream last weekend. Police spokesman Dino Hackerman says officers ever reviewed home security camera video of an incident in Glendale Heights last year. When a man approached the 17 year old girl. This man in the video and the way it was described at that time is a similar description of the man who was your was your fender on August 7th. We'll

Dino Hackerman Carol Stream Glendale Heights
Belarus: UN rights chief condemns violence against protesters, calls for grievances to be heard

Monocle 24: The Briefing

06:10 min | 2 d ago

Belarus: UN rights chief condemns violence against protesters, calls for grievances to be heard

"Nations has condemned the use of violence by authorities in Belarus, following the death of a twenty, five year old man in police custody. There have been protests across the country in recent days amid claims, the Sunday's presidential election was rigged in favor of Alexander Lukashenko Lukashenko has ruled Belarus for more than a quarter of a century and is often described as Europe's lost dictator. Let's get the latest. Now a monocle twenty, four security correspondent Benos Zog Begnaud is also an expert on batteries and he joins me on the line from our newsroom in Zurich, a very warm welcome back to the briefing. Bene-. Tell us what are we seeing here? The scale of the demonstrations does seem to be unprecedented in recent times. Embarrass is this potentially a moment of change? High under good to talk to you the the use of the word unprecedented was quite widespread in twenty twenty. But I think when apply to these protests that we currently see in Belarus in a number of cities, it is indeed warranted. So what we have seen since these rigged elections on Sunday and by rigged, we're talking unprecedented rigging elections as well. One could even assume that up to fifty percent of ballots had to be changed to not show Smith Leonard, Dehaan Kia, the main opposition candidate, but Alexander Lukashenko, the incumbent president. Since. Then we've seen a bit of a cat and mouse game and a number, very decentralized protests across the country by a number of people not just young students, for example, the liberal elite of cities but even former supporters of Lukashenko's policies are now taking to the streets and police brutality is indeed widespread. So don't you there is a bit a sense of change there because Russo Society will never be able to go back to what it was as an appreciated kind of this strong welfare state that the Lukashenko provided for as well as disability in the country changes in the air and people have demands unfortunately. Political. System. Under an autocrat, Lukashenka has no way to take these grievances and addressed in any meaningful way. In similar situations in the past, the the only thing that can happen to let the demonstration demonstrators get what they want is for the military or the police force to change sides. As you say, we're saying ordinary police brutality, the the death of a man in custody. That doesn't seem to be any hint of that. Yet is that is that the the the weak point though for Lukashenka that he needs to make sure that that there there is no dissolution amongst those forces. Indeed I think the loyalty of security forces and that's most of the police, but also the army is key. But at the moment, it appears like they still know who they owe their loyalty and their privileges to polices. For example, they have stable positions are well paid, and there's no alternative force that has come up. Let's say a general or any high ranking officers that kind of countered this this narrative I'm so it's very even though on social media as optimistic rumors about the odds officer here and there pledging loyalty to Hanukkah, the opposition candidate these instances are still very rare but one does wonder for how long even the security forces can. Maintain this level of repression because it's a battle day and night for these thousands and thousands of security forces, and the army is a conscription army. So it only has a few thousand paid offices and the rest are well members of the public of the people as well. WHO's loyalty will probably be less so with with the president at all costs but currently, we don't really see these cracks within the elite at some point maybe the way out also to address some of the grievances of the protesters and maybe allow for that to change policies under Lukashenka or under somebody else but it doesn't look like a coup at this stage yet at all. then. What we make of what Russia thinks this time because we know the EU is is saying that this is being a a terrible corrupt moment that the election was not fair. You see you see the opposition leader heading to Lithuanian, being given support there but for Russia's a complicated story because you know they would like better to be back in new within Russia back more closely aligned with Moscow. They have here a maverick leader who's over the years tried to play Moscow off against the European Union. What would Russia like out of this? Do you think they would potentially even like him gone if there was another strong leader who supported Russia. Indeed Russia, the Kremlin specifically isn't a tricky situation here, and even though they congratulated Lukashenko on his electoral victory they've been remarkably quiet overall in a why the not too unhappy with the situation because Belarus that is very busy with itself and is weak politically in that sense and lacks other friends like European, union, which is very critical and may enact sanctions is somewhat in their favor because this will only leave one thing which is continued dependence on Russia. Let's not forget Russia is better. Russa's closest ally genuinely the to share a lot of cultural ties, as well as political ties and economic ties above all batteries for longtime has been dependent on cheap Russian energy as subsidies. But I don't think Putin or the Kremlin on necessarily. Keen on Lukashenko himself staying power as long as the someone that they can rely on and as long as some kind of stability is probably maintained I think. To the West kind of in a wait and see approach how these protests continue does any translation of this descent on at the political level and then it will decide. But at the moment as Belarus is in turmoil, it works somewhat well for the Kremlin but there have to be wary about how this is

Alexander Lukashenko Lukashenk Belarus Russia Kremlin Army Benos Zog Begnaud Lukashenka President Trump Europe Moscow European Union Zurich Russa Russo Society Putin Smith Leonard Dehaan Kia
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

04:29 min | 1 year ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"So I was lucky to be able to influence the division for the role so fundamentally take your own employees experience. Because without that, you cannot impact patient experience. It's not just correlation. But also causation right? And you know, into the employee experience has I would say to parts because wollen tears are somewhat different than employee's in terms of how you motivate them in what they're looking for. And also several hot healthcare systems are other industries. We have contractors that are working, but to the customer, it's all one. That's right. Right. That they don't differentiate. So we have about four thousand five hundred providers which are from UD southwestern which Earnhardt directive, Louise, so under the under the employees umbrella C three segma-. Wants direct employees are contractors, of course, are woolen tears, which are very very important part. So so the employee experience culture, and we'll talk about culture in a in a bid. But I think that is that is foundational. Yes. In a two to a positive customer patient experience and their families, of course. So when you walk into the role in I really think you because I think this is so telling and what we're seeing is, you know, we're we're calling this almost axe now not employee or customer experience when you walked in this role. How how did you and first of all the fact the other point I wanted to make was that you personally stepped up and proposed the customer the broad comprehensive customer work, which is not uncommon. We're seeing that in a lot of people who ultimately get the role like you do it comes from an an action like you took to step out and say, here's really where we need to take this. So you propose. Does this tell us about how you went about defining the role, and who you define that role with right? So so I would I would like to know may make sure we're there will there used to be a similar position about a year and a half prior to my coming to parkland. But I'm not sure that it employees. Okay. Okay. So when when I came in when I made the proposal, I engaged our chief nursing officer. We had some discussions without chief medical officer. Of course, our chief talent officer who who I was reporting to. But they were very broad stroke discussions. Our strategy chief strategy officer was a gentleman who actually proposed the first project that I was working out for the patient experience while I was still intended acquisition. The proposal. You know, went to the the CEO in terms of what I did once I had the rule I think the main thing was hitting the ground in understanding really what's going on. So I did a lot of shadowing on the floor. I interviewed face to face about one hundred and eighty individuals to see team members primarily in some patients to see to get get a firsthand understanding of what worked what hasn't worked, you know, and the base in the mansion and the baseline. Yes, ma'am. Yes. Do to get to get an understanding into feel firsthand of really, you know, where we're at. And what did you find? If you could share that at that. Because you know, healthcare is like you said it's so important that you're dressing the the the employee experiences. Well, yes. So if I might a focus on the employees piece that will come to the patient face. You are so so the employees piece we'd done implant gauge -ment surveys before. And so the most the the one prior to my rival was about eighteen months fryer and the outcome of that was we had, you know, each you talk about silos in some of your talks. So each department if you were imagine the organization with departments as verticals in hierarchy is horizontal 's you get these old fashioned pigeonholes, right or mailboxes. So imagine each of those mailboxes is a work unit..

chief strategy officer chief talent officer medical officer officer UD CEO Earnhardt Louise eighteen months
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

03:32 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"With more i can't wait i think that's where you know it's the tactical horses the strategic right is several leaders you you are the chief experience officer and the expectation is you will move the score in this unit front here there tomorrow it's your job to move the score right that mangas place firmly on your back exactly and it's about making sure that again i i know i'm going back to the y but it's the why in the collaboration and us being able to facilitate that's right right rather than do four because if the light is not shining from within right if you take the the light bulb away from that room the room is dark again so we need to make sure the lights shining from within the individual and you're you're a partner with them you're not a service provider to them and i think that's a shift that not all people in these roles realize they have to have happened with that leadership team yes ma'am absolutely gene so i think that was the second biggest you know apart from the why it's it's it's the leadership alignment around the tension between deliver now and build the you know it's like i always say you can't build a palace on sand but let's build a tenth for now while we build a palace so you know that is that combination and being able to communicate very clearly articulate that this is only the tent and earned the right to continue to do the work while you're building the engine yeah yes absolutely okay do you have another it's fine yeah i think these are two big yet big foundational today's and the culture is so important i think you know the other thing i would have done had done differently or will the if i was doing again is even before i focus in just on employee experienced before that is understand the culture and start cultivating it leading to the employee experience leading to the customer experience well yeah and you did you did some of that with that trust it was through it was through the employee experience but those foundations understanding foundationally what kind of culture you're walking into has everything to do with your success the speed of it right yes absolutely absolute well michelle i wanna thank you so much i i am such a fan of how you've done this in terms of really focusing your balance with the customer and the employee experience and how you've built this path so i know that our audience will just get an enormous amount of value from this and everybody please remember to go to customer bliss dot com if you're not yet a subscriber get your name on that list so that you don't miss visual and others and all of the good content that they're sharing so fearlessly with us and shameless plug you may all know my new book is out would you do that to your mother hopefully you'll pick up a copy and that it will also add value to you so don't forget to let us know if you'd also like to be on the show and please connect with me on lincoln there's so much more conversation to be had so thanks everybody and thanks so much for shell the presenting

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

04:37 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I'm so pleased to have sean smith with me and who is the chief experience officer at med star washington hospital in washington dc hello sean everyone hygiene how are you i am so so good it's thrilling to have you with me i i you know healthcare is becoming such an important part of this work and it's really really interesting to see how people are taking this on so thank you i know all the healthcare people out there will be very interested as well as other verticals because you have quite wonderful background walking you to healthcare so let's start with that tickets as far back i mean you you started in hospitality and healthcare really at tartus hospitality in many ways so what walk us walk us from the back to the front absolutely you know i always think healthcare is the pinnacle of hospitality i didn't see that though in my my early years i started my undergraduate study at widener university in hospitality management i chose widener believe it or not i thought i would be an nfl football player but my mom and my family reminded me i'm only five six so that to happen that's like me saying i want to be a basketball player nine five zero now sean you know a drink dream right troy where you go you go right to peaks well here your net football player in your mind right but my yes my my my father's brother when he was younger moved out to los vegas right after high school and he was always in the casino hospitality business he he went to unlv and he worked at the tropicana and the wonderful mandalay bay and as a young child with my family i would always go out and i just love the hotel the large complexes the the people the energy the entertainment it's the smith everything out the cigarette smoke notice get it and so that's what i wanted to do so at widener i i had a couple amazing opportunities to do some internships with the trump entertainment resorts in atlantic city where we live actually in the taj mahal for for two summers here at an interesting that must be all at the same time yeah six degrees of separation and you know i was the first slot operations intern working on the casino floor actually doing the change card to the slot attendant when they actually put money in slot machines back then and learning how to count money and you name it but really learn about the essence of customer experience and loyalty on the floor there's no better way than you know you're there with the people bright right right you're in the heart of it you're you're in the heart of all the conversations in one really quick story we were in there and i was in the master coin bank which is where they keep all the money and there's hard counting soft count and i was in hard count which is coin and at that point and as also had chips in there and we were locked in a room and you had to wear bracelets for ticks and fleas like dog bracelets on your ankles because how dirty the money was yes how and they did the count and they were off by about four hundred thousand dollars and a guy comes out he he'd locked the door and says no one can leave and the supervisor looks at me goes sorry we're glad to be here a little bit longer like what do you mean like what we're short money and i'm sitting there thinking oh my gosh which just happened and how i was nineteen oh it was a simple someone miscounted of stack of hundred dollar chips okay but so so anyway you know we able to get out but it was one of those moments where i kind of was thinking oh my gosh what's going to happen next but it was a great experience did that for two summers worked for the state hotel association pennsylvania and then i watched a movie the boiler room and thought to be a great idea to be a stockbroker one point inspiration comes from sean your man after my own heart and i'm thinking that looks like a great life i wanna do that i worked for a friend in harrisburg pennsylvania where i'm from and that didn't go well either so i went back to the hotel business and graduated worked for bally's atlantic city and ran the hotel from lebanon forty five pm to seven forty five am twenty one years old it was a pretty big responsibility all i can tell you is.

sean smith officer med star washington hospital washington four hundred thousand dollars twenty one years hundred dollar six degrees
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:32 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"So we need to be thinking about access in the patient's mind too is also act such as access to that appointment it's access to information access to education access to the carotene access to services in my local community and that all of a sudden begins to span madoff ups that's rate finances uh scheduling and all these other touchpoint so you're single expertise around patient experience uh is not the expertise that's the most important unfortunately thinking gauging those partners here has been effective because and probably already turning because there are people in those rolls the chief finance officer here for example has been bringing patients than to comment on the bill for years and so there's a there's an appetite for it already it's not as though i had to turn the ship now that being said it's not as though i'm always greeted with open arms he's are excited your rocketing you know you're disrupting stuff and all yeah just the other day we had a process around you know for example uh thinking about taking pictures of patients when they checkin for their added security right i'm sure many hospitals are thinking about this and again just being the voice at the table to say well as anybody talked to patients about what they think about that so that relentless reminding people that patients are our partners on is a piece of it but i think engagement recognizing that patient experiences operational in touches all those different partners especially in the future if not right now well and you just it we think you for that because that is at the end of the day the part of the work that is the hardest part but also the most longterm impactful because often when we talk about customer experience patient experience people will push it to its the front line fluffing the pillows all of those things that empathy which are critical but in point it is out changing the checkin experience being yeah reliable fixing the bill communicating all of the blocking and tackling of how the business does the business of the the you know the operation of the business and that is where the heavy lifting comes in that's right so.

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"The cheap customer officer hugh in duct tape show on this sea sweet network i'm just so thrilled and please that adrian boise is joining us today she is the chief experience officer at cleveland clinic high adrian hide their houria i'm great thank you so much i know how busy you are in it's probably a crazy time of the year but thank you so much i've been such an admirer of your work and the cleveland clinic or cleveland clinic i know i'm not supposed to use the word anymore of cleveland clinic so thank you so much for being on the show thank you i'm thrilled to be here let's begin with um your background because it's always so interesting for folks to understand how you walked your way through and i think it's important to to talk about the fact that you are a neurologist a physician but then have also taken on this role so let's go as far back in your history has you'd like to walk us through kind of the the steps near career that got you here while i would probably start even further back than my career great i i i grew up in a dysfunctional home i would say and a high that got me constantly thinking even as a teenager about why people do the things they do interests and in an about human behavior so i was constantly asking the why what makes what makes us behave the way we do what makes us save the things we do and i think that actually was really formative for me because i feel like even now is i look back you have to have known some degree of suffering in order to wanna ease it wound in the world in the world and that began very early for me and so that that was really important as i moved on through college i had sort of this left brain right brain thing going i was a ballerina but i also was really interested in neurology partly because of that interest in human behavior and uh i was.

hugh adrian boise officer cleveland clinic
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:33 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Like hey you know like we wanna do this because it's going to keep you know it's gonna keep our you know our first year renewal rates are going to go up by four point and if they go up by four points while look what happens well you know i think that it's interesting because of the way that you had to grow the business you were always grounded in understanding the customer data and the customer numbers it's there's so many companies where this is a new concept where your subtracting loss from new and understanding the lifetime value of the customer so that's gonna be really valuable for you as you move forward is there one thing in particular for you that was kind of a and i ha moment as you've been getting into this work more you know and as you've been growing the business year for me it's just it it's the importance of understanding of of getting the customers to stick end to kinda come and do their second visit um know on both sides of the scenario you know 'cause you mean you can you can get yourself a new one we you know we learned that they're really on in our businesses like okay well we can we can we can accelerate sales but if we don't sell to the right folks and then they are not prepared we are not preparing them to be successful then it's not going to be useful and in fact it could be a moneyloser for us so you know how do we how do we create how do we work to create a relationship that we know like we know it's going to be successful i mean you know kind of both of these brands have been in this business for a long long time.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:39 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Is that you at some point kind of you're making it work but you receded into the background so that it's part of how people do their everyday work but you've got a really earned the right to keep doing it night the the notion that you know get ahead of the planning cycle so everything's not reactive ride and that it's it's part of the cadence of how you talk about the business how you prioritise things yeah and i and i like the way you talk about i mean there should absolutely be part of it is not it isn't it you know you hear people say oh it's like revenue killing right like knows that revenue killing the rose zero i have it should be held the same this should be held the same standards as every other investment we make in the company that it's actually going to drive that's right revenue and it may not dr revenue in month wonder month too but it better drive revenue in the in the out months i mean this you know it it may end up being a longer play um but it needs to actually resonate i mean we as we built angie's will then we we we we we had a um we don't you know a lifetime value of a consumer and be ran that i mean that's when we ran the business i thought we were in the tire business it was like we know how much we're going to spend to acquire members because we know what they're going to be their behavior is going to be and we know what that's going to result in from what we can self advertising i mean you have to have that long horizon as well kind of mary to that shortterm revenue uh you know and that's and that's where these two will come to come to live in harmony uh you know it'll be things that are.

angie mary
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I think one of the other things that help us with you know we were located in the midwest we started in ohio moved indiana ran the business out of indiana i think a lot of times for entrepreneurs one of the biggest challenges you have is there's just so much distraction so many great things that you could be doing so many things that you could be trying and you know many times head of having a clear concise business plan matters a ton here it's like you got rents many times and you know kind of one of the advantage of being in the midwest we were uh forbid isolated from the fray right we will have a little it in the cool circle right so we got to keep heads down and do kind of heavy lifting um you know but then the we ended up with the advantage of you know i think it was two thousand seven two thousand eight we started to get venture capital money from the coast you know that allowed us kind of have the best of both worlds we got the chance to kind of stay heads down but you know our venture team was able to kinda like hey you need to talk that these people you know we weren't getting it on our own shiny objects but we were kind of purposely being directed to kind of folks that we should be talking to which was m i think with the best of both worlds well you know what's interesting as you we're going to get into the sea c overall in a minute what's interesting is many of the characteristics you just explained are um the characteristic set it requires for somebody who's leading this customer experience effort now you're you're leading it into a company where you built it and moulded it but a lot of people the these these characteristics these qualities you've just named are the survival characteristics right the ability to press through the dark time be person per persevere focus stay optimistic and really find a way to over and over again push restart and find a new you know i always say this work is like being a chameleon you've got to restate the same thing five hundred different ways until it clicked for people sometimes right right absolutely i mean.

midwest ohio indiana venture capital
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:43 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean it's what we've seen time and time again is people are pretty forgiving and at the end of the day they just want to be put back together again you know what i'd love to know is over the course of these many years walk us through some of the highs and lows if you don't mind from inoperational standpoint because you've got a very empathetical listening crowd out here who are also kind of pushing the rock up the hill on a regular basis yeah i mean for me it was it could be a long time to realize even might be willing to call my thump an entrepreneur i mean people at me you know to the day if i would start another business an i my answer is always now eight is really really hard as hard in many ways some of the darkest periods of the of the business where the early days i mean there is nothing lonelier than starting a business and you know your your successes are those mall right i i used to measure by you know my consumer sales in one right who's like i pulled one a day you know and i was like that was a great day i mean it was a sad day when i thought none uh you know and it's just hard to get up day in and day out and kinda keep trudging that process but uh you know but what i you know what i did discover was you know one one trait that i do have a lot of its perseverance and and you know kind of it we knew all we're hindsight is always 2020 and looking back on that you know that perseverance is probably the skills that the aid to find me is not for noor and be got through during those times you know it was just one of those i'd made a commitment that i was going to do this you know first it was like i was going to do this for at least a year and then you know and then i was like i'm gonna do this for this period of time it was that commitment to.

noor
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:35 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean that was the revised most interested in this world business rawls like i mean we are about listening to your customers and we're not above it um and so you know it was when can companies we got a lot of companies early on that would complain about their the reviews they were getting from consumers and you are in our perspective it's like you know this is part of this is part of being in business i mean the thing that's different today is that you can as a cuts as a company you can actually listen in your customers we're talking about you before you just couldn't see it it was like out of sight out of mine so at least now you can hear it and do something about it and make improvements to your business um and but one of the things they'd acidlike well we don't get a voice here and so we introduce largest companies and service companies weren't getting a voice and you're like well you know what that makes sense so you know we actually introduce early on the ability for companies to respond to review it didn't change the review in any way but it gave him a chance to give their side of the story and it was very fair to them they appreciated the opportunity to be able to articulate what they were what their side of the story but it was also good for the consumers because it allowed them to see more than just that can be a single consumers point of view you know 'cause it and many times i i tell people all the time now those are the those are the review i love to read the most right or the ones that were things didn't quite go right because there's no guarantee in life that everything goes perfectly you know what you really want to know is house the company going to behave with don't go right because that really differentiate.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:36 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Right did you come back right after business school i did yeah i did i did you know in you know for me when i decide what i when i think about what i want to do it's really about him i learning new things and in do i am i inspired by the people i'm gonna work with and you know you know bill it put together a little team that they continued to fit all of those needs in my book so i came back to the company in 2000 um as the chief marketing officer uh and you know at that point we were in the midst of opening a number of markets uh you know we've got to ramp from our one market a year to several uh until one day we you know some two thousand five i think it was we realized uh the biggest expense in our business up into that point had been opening in the suspense opening markets is really that local marketing expense to get the word out about angie's list and uh in two thousand and fiber we realize i was getting ready to by mp are actually in about thirty different cities and talking to build like gap going to be you know could be over a million dollars to buy that and and he was like cash maybe we should look to see if we could buy it nationally so i went checked on it turned out that i could buy it nationally in it ended up being about twenty percent cheaper than what i was going to buy and went back and told of a good news are going to you know can be cheaper and he's like but you probably get more stations and i was like oh right yeah we're get seven and so then all of a sudden it was a race you know once we can justify the marketing ban nationally with just thirty markets that it was a.

angie chief marketing officer million dollars twenty percent one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Who is good news not when it came to home improvement and air theory back then with columbus ohio was the fiftieth biggest come uh uh city in the country and so it's hard to find contractors in columbus it was hard to find him in any city bigger than that so that was our plan starting columbus enroll it out to other cities across the country that were big how did you the two of you kind of divide the the work who did what nn how did you start building the business so the first few years i worked on build a network of the business fulltime until about three years then so the first few years i was uh you know cooking bottle in many ways i was taking phone calls i is selling advertising i was opening market the whole like so the first few years we opened about a city uh uh uh a city a year we ended up buying unified neighbors the year after we started in columbus uh and we built this up we it was all around building up local um marketing for the business so we became good local marketers uh advertising the daily paper a weekly paper's npr you name it uh and so we build it citybycity through an indianapolis than cleveland then we went to charlotte north carolina uh and then after we were in a few years the board was like hey we might have something actually it might work here to build up a management decided to do a ceo search and they went to bill who was working at a venture capital firm at the time it was like hey bill is your idea why don't you would you consider coming on fulltime and uh and he agreed you know his dream was always to be an operator anyway so it was a great opportunity uh and at that point i actually went off and decided to go to business school uh you know i experienced a ton and was pretty honestly burnedout with the business and decided needed a break and off to business school i went so we kind of passed in the hallway handed the keys to one another at off i went to school and then but then you must have come back at some point.

columbus ohio columbus indianapolis cleveland venture capital firm north carolina ceo three years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody and welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catch a son i tunes stitcher andcustomerblisscompodcast hi everyone welcome to the cheap customer officer human duct tape show on the sea sweet network i am so thrilled and i know you will too that today we've got angie hicks on the show with us and angie is the chief customer officer of angie's home services but you may all know her more as the cofounder of angie's list high angie hi hi how are you i'm so good well gosh you have had quite a journey and the acquisition or the sale of angie's list two angie's home services just ended just closed recently didn't it it did it closed at the end of september well congratulations on that were really excited to hear your journey and how you decided and came upon the role of chief customer officer but before we get to all of that let's go through your background and and how you got to building angie's list and then we'll ultimately talk about this role sure so i started andrews worked twenty three years ago i was a fresh college graduate and i started it where my cofounder bill off truly who i had in turn for when i was in college and when i was graduating uh i was looking for opportunities and was really hopeful of work pray small company and he was giving me suggestions but i think more debt than to end up being a consultant i was an economic major from a liberal arts school so i figured that was probably where i would end up but he called me up one day and said hey i'm thinking about starting a business what do you think about.

jean bliss angie hicks chief customer officer andrews consultant officer twenty three years one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:52 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape shell where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches an itin stitcher and at customer bliss dot com slash podcast hi everyone welcome to the cheese customer officer human duct tape shell on the sea sweet network i am so pleased today to have an week gay gomez alonzo i don't want to mess of your name and regale us save customer officer at zurich's spain with me hello there hi again how are you i'm good what did you say your name for everyone could you say it so much more beautifully than i do you say you say almost almost burp it it's endriga gomez from beautiful carpet but you you say to you said right uh thank you end desserts spain tell everybody what that is just so in case they don't know what zurich spain is okay zuhdi spain is the spanish business eunato fraud the multinationales sudic so we are in day sure ends business on basically would we happy this ban is both the retail plus corporae issuer and and that includes prop up the uh lifeinsurer on banish young six at her okay every day innis that help okay so your personal lines plus life's as as you mentioned everything except health insurance essentially a year and beat it be nbc.

jean bliss officer zurich spain fraud health insurance chief customer officer itin zurich spain innis
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:56 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches and i tune stitcher inec customer bliss dot com slash podcast hi everyone welcome to the cheap customer officer human duct tape show on the sea swede network i'm so pleased to have our friend from down under thom mcan here who is the head of member experience at a on hewitt australia hello tom hi gene how are you i'm good so it's five in the afternoon here in ten in the morning east as you mentioned we were chatting a little earlier your and our future i kinda love that about you already absolutely i i can tell you who won the first rice yesterday evening at gorleben if you lot oh don't do that don't spoil that for us well let's get started you have one of those really wonderful careers where everything just kinda seems to click into place to get you here walk us through some of the roles that will help people understand why you have an affinity for this crazy work mm and then that's a good work because i feel like they have had a pretty teach for this crazy work it does start with might catch i have a masters degree in psychology on our merrily on environmental psychology on human on wall wasn't human computer and direction than it was called manmachine system oh i remember when they called it then it was kinda like didn't know what to call it right it was this evolutionary naming.

jean bliss chief customer officer officer down under thom mcan