40 Burst results for "officer"

Fresh update on "officer" discussed on WBZ Overnight News

WBZ Overnight News

01:05 min | 4 min ago

Fresh update on "officer" discussed on WBZ Overnight News

"I'm Tom 40 in Washington. Attorneys for the prosecution and for the defense make their final arguments this morning in the Police Dept. Case of ex officer Derrick Show Vin A man whose knee was on George Florida's neck. All those video recorded minutes and the city in the country are on alert. Here at the site where George Floyd was killed. People gathered here this weekend by the hundreds and anticipation of the jury getting the case. There were small rallies, speeches, chanting songs, the people! We spoke to all say they believe. Eric Sheldon must be found guilty of it least one of the charges, and they say they're concerned if the jury comes back with a different kind of verdict. C. Futterman CBS News Minneapolis in Indianapolis after last week's shooting massacre at a FedEx facility, investigators say Brandon whole purchased two rifles used in the FedEx rampage legally, even though police seized a shotgun from his home just a few months earlier after his mother reported her son might try to die by suicide by cop. The deputy chief of the Indianapolis Metropolitan Police Department, says authorities had not deemed hold subject to Indiana's red flag law. It starts with the prosecutor, and then they ultimately submitted to the.

Eric Sheldon George Floyd Washington Cbs News Indianapolis Brandon Indianapolis Metropolitan Poli Minneapolis Fedex Last Week George Florida Tom 40 Two Rifles C. Futterman This Morning Derrick Show Vin This Weekend Dept. Indiana Hundreds
Key moments at Derek Chauvin's trial in George Floyd's death

AP News Radio

00:41 sec | 10 hrs ago

Key moments at Derek Chauvin's trial in George Floyd's death

"I'm Julie Walker the George Floyd case is expected to head to the jury Monday after closing arguments there's no time limit for those closing arguments prosecutors go first then defense followed by rebuttal from prosecution then the jurors get to decide the case they will be sequestered while they deliberate the prosecution contends Derek show in Sydney on Lloyds neck but nine minutes and twenty nine seconds was to blame the defense argues the former officer used reasonable force employed to drug use and heart killed him jurors decide to three charges second and third degree murder and second degree manslaughter separately and must be unanimous on each charge I'm Julie Walker

Julie Walker George Floyd Derek Sydney
Fresh "officer" from BBC World Service

BBC World Service

00:37 min | 4 min ago

Fresh "officer" from BBC World Service

"Viewpoint off the Cuban defense forces were going to say anything. I don't hold any grudges they were tricked into invading while we were convinced of what we were doing, plus the worm that unlocked secrets of genetics in the 19 sixties. Chinese society where women are in charge, and from the 19 nineties, the decline of the South Asian vulture. I remember finding a lot of dead vultures just sort of hanging out from the trees. It was really sobering. That's coming up after we get the bulletin of the latest World News. Live from NPR News. I'm nor Rahm The murder trial of Derrick Show Vin resumes in Minneapolis today. The former police officer is charged with killing George Floyd last year. By pressing his knee against Floyd's neck for several minutes. The attorneys are to present their closing arguments today. After the judge issues instructions. The case will then be in the hands of the jury. Guilty verdict must be unanimous. Police in Austin, Texas, are searching for a man responsible for the fatal shooting of three people and an apartment complex yesterday. Interim police chief Joseph Shit, Koen says. Authorities don't believe there's any danger to the public. Now. This appears to be a domestic incident. And the victims were all known to our suspect. And so so at this point way,.

George Floyd Floyd Minneapolis Joseph Shit 19 Sixties Yesterday Last Year Three People Austin, Texas Npr News Today Chinese Koen Cuban 19 Nineties South Asian Derrick Show Rahm
Defense expert in George Floyd trial faces Maryland lawsuit

AP News Radio

00:55 sec | 11 hrs ago

Defense expert in George Floyd trial faces Maryland lawsuit

"I'm Julie Walker with closing arguments set to begin in the George Floyd case Monday the family's attorney says he's praying the former officer who held his knee on the black man's neck for over nine minutes is held criminally liable for his death separates attorney Ben Crump says a guilty verdict in the Derek Chauvin trial could set a precedent for policing finally American America live up to his promise of liberty and justice for all and if he's found not guilty once again the American legal system has broken out heart club also represents the family of Dante right the black twenty year old shot and killed by an officer in a traffic stop we cannot condone this excessive use of force America we cannot condone this in humanity America the officer Kim potter resigned and is charged with manslaughter crime spoke on ABC's this week I'm Julie Walker

Julie Walker George Floyd Ben Crump Derek Chauvin American America Dante Kim Potter America ABC
Fresh update on "officer" discussed on The Sean Hannity Show

The Sean Hannity Show

01:04 min | 4 min ago

Fresh update on "officer" discussed on The Sean Hannity Show

"I'm Mary course. Eddie Fox news protests throughout the country over recent police shootings. A demonstration in the Minneapolis suburb Brooklyn Center got the attention of a Democrat from California despite breaking the curfew, the protesters that support from a member of Congress representative Maxine Waters, joining the crowns and demanding justice. Waters also said that if X Minneapolis officer dare shaman is acquitted, quote. We got to stay on the street and get more active. We got to get more confrontational. They've got to know that we mean business and quote anti cop sentiment spreading nationwide. Sacramento police declared an unlawful assembly after protesters threw rocks and then hurt for officers with a liquid irritant. A similar attack taking place in New York City, a suspect throwing a chemical on an officer after being pulled over for running a Run light. He then threw a Molotov cocktail before being arrested. Foxes Actually Strohmeyer reporting Monday we'll see the start of closing arguments in the trial of former Minneapolis police officer Derrick Show Vin. Meanwhile, President Biden is trying to find consensus on his infrastructure and jobs spending proposal. Republicans and Democrats can't agree on what infrastructure should include. It's become a major sticking point in President Biden's $2.3 Trillion American jobs plan. There's not much resistance, I think out in Out of the country to getting beyond roads and bridges. North Carolina Democrat David Price was one of the lawmakers who met with President Biden last week on an infrastructure proposal. You got to build back better, and you got to take it. Take a count off of disaster prone areas. And and, of course, climate change is a big part of that. But Republicans have balked at the price tag in this week could introduce a counterproposal with a focus on transportation needs in a price tag. Under $1. Trillion Fox is Jared Halpern. America is.

Jared Halpern New York City Maxine Waters Minneapolis Congress $2.3 Trillion David Price Derrick Show Vin Monday California Waters Last Week Mary Democrats North Carolina Republicans Democrat Brooklyn Center This Week President Biden
Police: Driver Throws Bleach, Molotov Cocktail at NY Officer

WBZ Afternoon News

01:01 min | 11 hrs ago

Police: Driver Throws Bleach, Molotov Cocktail at NY Officer

Fresh update on "officer" discussed on AP 24 Hour News

AP 24 Hour News

00:50 min | 4 min ago

Fresh update on "officer" discussed on AP 24 Hour News

"End it's a national embarrassment. The Biden administration is developing a national network to track Corona virus variants, Virus Response, advisor Andy Slavitt says. Even as the administration ramps up vaccination efforts, more dangerous variants are growing, he says a $1.7 billion network using funds from the president's viral This relief packages aimed at getting ahead of the variance. This funding will enable CDC and states to doom or genomic sequencing. The announcement comes as CDC chief or shovel, Lansky says the nation's seeing Maura virus cases nearly 70,000 new cases per day up from 53,004 weeks ago, she says hospitalizations and deaths are also up. Partly because of Aryan sand, partly because of relaxed restrictions on gatherings. Santorum agony Washington A member of the far right Oath Keepers group has agreed to plead guilty to federal charges for his role in the attack on the Capitol. A federal judge says John Ryan Shafer is also cooperating with investigators. This is AP News. The driver of a pickup truck and another man are dead. A woman in the truck and the San Antonio police officer wounded after the driver for some reason, shot the officer following a traffic stop. The officer wounded in the hand returned fire is you backed away from the truck? There's no word on the woman's condition. The Justice Department overturns a Trump administration memo that limited the use of consent decrees in federal investigations of police departments. Consent decrees could be used to force changes that police departments and other government agencies with a history of abuse and misconduct. Democrats have argued the Trump administration hampered the ability of the Justice Department's civil rights division to conduct so called pattern or practice investigations, which examined whether systemic deficiencies contribute to misconduct or enable it to persist. Attorney General Merritt Garland has now issued a new memorandum spelling out the policies on civil agreements and consent decrees. And easing restrictions on their use. Ben Thomas Washington I'm Tim McGuire. AP News. More Details are emerging about the gunman who shot and killed eight people at a FedEx facility in Indianapolis. The shooter has been identified. 19 year old Brandon hold.

John Ryan Shafer Tim Mcguire Andy Slavitt Indianapolis $1.7 Billion Lansky Democrats Justice Department CDC Ben Thomas Washington Fedex 19 Year Old Attorney General Eight People Brandon Maura Ap News Capitol Oath Keepers Merritt Garland
Sacramento police officers hospitalized after protesters spray them with unknown irritant

Purity Products

00:25 sec | 19 hrs ago

Sacramento police officers hospitalized after protesters spray them with unknown irritant

"Police are prompting more violence against cops. Anti cop sentiment spreading nationwide Sacramento police declared an unlawful assembly after protesters threw rocks and then hurt for officers with a liquid irritant. A similar attack taking place in New York City, a suspect throwing a chemical on an officer after being pulled over. We're running a red light. He then threw a Molotov cocktail before being arrested boxes. Actually,

Sacramento New York City
Fresh update on "officer" discussed on Red Eye Radio

Red Eye Radio

00:35 min | 6 min ago

Fresh update on "officer" discussed on Red Eye Radio

"We got to get more confrontational. They've got to know that we mean business and quote anti cop sentiment spreading nationwide. Sacramento police declared an unlawful assembly after protesters threw rocks and then hurt for officers with a liquid irritant. A similar attack taking place in New York City ASSESS bag, throwing a chemical on an officer after being pulled over for running a red light. He then threw a Molotov cocktail before being arrested. Foxes Actually Strohmeyer reporting Monday we'll see the start of closing arguments. In the trial of former Minneapolis police officer Derrick Show Vin. Meanwhile, President Biden is trying to find consensus on his infrastructure and jobs spending proposal. Republicans and Democrats can't agree on what infrastructure should include. It's become a major sticking point in President Biden's $2.3 Trillion American jobs plan. There's not much resistance, I think out in out of the country to getting beyond roads and bridges. North Carolina Democrat David Price was one of the lawmakers who met with president by Last week on an infrastructure proposal. You got to build back better, and you got to take it take account of disaster prone areas and and, of course, climate change is a big part of that. But Republicans have balked at the price tag in this week could introduce a counterproposal with a focus on transportation needs in a price tag. Under $1. Trillion Fox is Jared Halpern. America is listening.

Jared Halpern New York City $2.3 Trillion Monday Derrick Show Vin Last Week David Price Democrats Republicans North Carolina ONE American America Foxes This Week President Biden Minneapolis Under $1. Trillion Strohmeyer Sacramento
One dead following shooting at Westroads Mall

Heartland Newsfeed Radio Network

00:36 sec | 22 hrs ago

One dead following shooting at Westroads Mall

"Shooting at nebraska mall. Saturday has left one person dead and another injured as terrified. Shoppers ran for cover approximately noon today. We received a call shooting at west routes mall officers arrived and discovered one victim Preliminarily that victim was transported with serious injuries to burn mercy hospital omaha police department. Lieutenant neil banenky. Speaking authorities believe the shooting at west mall in omaha was an isolated incident and not a random attack officers determine. The suspects had fled the scene after searching them.

Nebraska Mall Burn Mercy Hospital Omaha Poli Lieutenant Neil Banenky West Mall Omaha
Protests Continue in Brooklyn Center for a Seventh Night

NPR News Now

00:53 sec | 1 d ago

Protests Continue in Brooklyn Center for a Seventh Night

"In brooklyn center minnesota after police shot and killed a twenty year old black man during a traffic stop. We go families and friends of others who claim police. Brutality held a news conference yesterday to say the shooting is nothing new emini. Democracy says police shot and killed her autistic son in two thousand and nineteen. We stand here with these families in minnesota alone in just twenty years since communities. United against police brutality been keeping a list. Were almost to the five hundred person. Mark the police officer who shot and killed dante. Right has resigned from the force. She's been charged with second degree manslaughter. Brooklyn center is a suburb of minneapolis. Where a former police officer is on trial for the killing of george floyd closing arguments in that case are scheduled for tomorrow.

Minnesota Emini Brooklyn Dante Brooklyn Center United Mark George Floyd Minneapolis
Molotov Cocktail Thrown at NYPD Officers in Brooklyn

Bloomberg Best

00:43 sec | 1 d ago

Molotov Cocktail Thrown at NYPD Officers in Brooklyn

"Throwing a Molotov cocktail at police officers after he was pulled over for running a red light in Brooklyn David Folk, Thomas has the latest. It happened just before eight Saturday morning in East Flatbush, police stopping a Lincoln Town car near Clarendon Road and East 45th Street and as an officer approached the vehicle, the 44 year old driver allegedly throwing a liquid chemical in the cops face and then driving off. When police caught up with him. It's alleged the driver hit the patrol car with a Molotov cocktail, which did not ignite. The suspect was arrested after crashing into a parked vehicle and more Molotov cocktails were found inside. His car charges were pending like

David Folk East Flatbush Brooklyn Thomas
Prosecutor Placed on Leave Following Comments About Adam Toledo

Masters in Business

00:39 sec | 1 d ago

Prosecutor Placed on Leave Following Comments About Adam Toledo

"In Illinois is being put on administrative leave after he failed to fully present the facts in the Adam Toledo case. Assistant State's attorney James Murphy is on paid leave pending an investigation after he presented the facts following the police shooting death. The 13 year old. The county state's attorney's office is now saying Murphy fell to fully inform himself before speaking on the case. Following the release of the body camera footage Toe laid out is seen surrendering the police officers with empty hands in the air before being shot while a gun was found near the scene. It's unclear if the teenage boy was ever holding the weapon. A nurse in South Florida

Adam Toledo James Murphy Illinois Murphy South Florida
Driver Throws Bleach, Molotov Cocktail at NY Officer

RMWorld Travel Connection

00:18 sec | 1 d ago

Driver Throws Bleach, Molotov Cocktail at NY Officer

"A driver who ran a red light through a container of what turned out to be bleach at New York City officer drove away, then toss the flaming Molotov cocktail at this pursuing officers before leader crashing his car. And then was arrested. Police say the additional models off cocktail was found inside the vehicle. The officers were not injured.

New York City
Demonstrations Continue for Seventh Straight Night in Brooklyn Center

NPR News Now

01:02 min | 1 d ago

Demonstrations Continue for Seventh Straight Night in Brooklyn Center

"Continue this weekend in the minneapolis. Suburb of brooklyn center. Where a white police officer shot and killed a twenty year old black man. Last sunday about one hundred demonstrators were detained. After protests outside. The police department turned violent last night. Npr's david schaper reports. Tensions remain high as the trial of former police officer. Derek chauvin wraps up. Since last sunday after one of its officers shot and killed twenty year old dante right during a traffic. Stop the brooklyn center. Police department building has become a fortress surrounded by two rows of heavy concrete barriers high fencing and razor wire with national guard soldiers standing watch kim griffin of a community group called a mother's love says such a militarized presence only deepens the divide between the police in the community to me is to engage the community and and more habit to me. It's just inviting more violence. More destructive behavior protests are expected to continue here almost around the clock

Brooklyn Center White Police David Schaper Derek Chauvin Police Department Minneapolis NPR Kim Griffin Dante
Driver Throws Bleach, Molotov Cocktail at New York Officer

Radio Surgery

00:48 sec | 1 d ago

Driver Throws Bleach, Molotov Cocktail at New York Officer

"Man is under arrest after allegedly throwing a Molotov cocktail had officers after they pulled him over in Brooklyn. This more Thing. It happened just before eight. A.m. in East Flatbush, ABC seven reports police stopping a 2000 Lincoln Town car for running a red light at Clarendon Road and East 45th Street when an officer approached the vehicle, the 44 year old driver allegedly throwing a liquid chemical, possibly bleach or peroxide in the officer's face and then driving off. When the patrol car later pulled behind the car. It's alleged. The driver then tossed a Molotov cocktail at the cruiser before again speeding off the man then crashing into a parked vehicle at 55 19. Snyder Avenue, and he was taken into custody. Charges are

East Flatbush Lincoln Town Brooklyn ABC
Hundreds March in Chicago, Protesting Police Shooting of Adam Toledo

Heartland Newsfeed Radio Network

00:47 sec | 1 d ago

Hundreds March in Chicago, Protesting Police Shooting of Adam Toledo

"In oakland california. Multiple fires were set. Numerous windows were shattered and several cars were damaged during protests against police. Brutality last night authorities say bottles and other objects were thrown at police. Protesters were also out in chicago. Where a thirteen year. Old boy was gunned down by. Police john kenton zara. The president of the city's police union says the officer had a split second to react. After chasing adam to lehto down a dark alley while speaking to fox sean hannity kenton zara also mentioned the boys gang affiliation. I've seen this many many times. Where parents are just at wit's ends with kids who are being led astray and they know what to do with them especially at that age. Where they're so impressionable. The officer who also serves in the marine corps has been placed on administrative. Leave

John Kenton Zara Lehto Fox Sean Hannity Oakland Kenton Zara California Chicago Adam Marine Corps
Riot Declared in Portland After Protesters Cause Damage Following Shootings

News, Traffic and Weather

00:23 sec | 1 d ago

Riot Declared in Portland After Protesters Cause Damage Following Shootings

"Night. So this week, police in Portland declaring a riot, arresting several people. We saw more fires, broken windows and break ins at businesses on Friday, angry protesters also damage to church. The crowd gathered after police there shot and killed a man at Let's Park earlier in the day. City's police chief says officers opened fire on a man who was armed with a gun and had other weapons. Police are now investigating that shooting.

Let's Park Portland
Hundreds Protest in Chicago Over Police Shooting of Adam Toledo

WTOP 24 Hour News

00:29 sec | 1 d ago

Hundreds Protest in Chicago Over Police Shooting of Adam Toledo

"Released body cam video showing a police officer shooting and killing a 13 year old boy last month. The footage shows Officer Eric Stillman shooting Adam Toledo less than a second after the boy drops a handgun turns toward the officer and begins raising his hands. The video is key evidence is prosecutors consider a case against that officer involved Closing arguments set for Monday in the murder trial of Derrick Show. Vin, the former Minneapolis cop charged with killing George

Eric Stillman Adam Toledo Derrick Show VIN Minneapolis George
Protests Rock Minneapolis After Officer Kills Black Man

Innovation Hub

00:20 sec | 1 d ago

Protests Rock Minneapolis After Officer Kills Black Man

"In police in Minnesota. Same or people were arrested during another night of protests in the Minneapolis suburb of Brooklyn Center. Police used chemical irritants to disperse the demonstrators protest in the shooting death of 20 year old Dante right by a police officer. Please say the protest started as a peaceful demonstration but later turned

Brooklyn Center Minnesota Minneapolis Dante
This Is What We Know About the Shooting at an Indianapolis FedEx Facility

THE NEWS with Anthony Davis

02:09 min | 2 d ago

This Is What We Know About the Shooting at an Indianapolis FedEx Facility

"I'm anthony davis the nineteen year old gunman who opened fired fedex site in indianapolis killing eight workers before taking his own. Life was a former employee with a history of mental illness that leads to his detention by law enforcement last year. Police and fbi officials said on friday the incidents the latest in a spate of at least seven deadly mass shootings in the united states over the past month unfolded at a fedex operations center near indianapolis international airport after eleven pm. Local time on. Thursday police said it lasted only a couple of minutes and was over by the time. Police responded to the scene. Witnesses describe a chaotic attack. As the gunman opened fire with a rifle in the parking lot before entering the facility and continuing to shoot leaving victims both inside and outside the building officers found the suspect dead of an apparent self inflicted gunshot wound a fedex spokeswoman and police identified the gunman as brandon huffman. A former employee the facility. It was believed he lost worked at the plant in the fall of twenty twenty the f. b. i. said the suspect had been placed under a temporary mental health detention by indianapolis police in march twenty. Twenty two his mother contacted law enforcement to report. He might try to commit suicide by cop. The massacre is the most recent in a series of us mass shootings that has again pushed the issue of gun violence to the political foreground. Thursday's gun violence at the fedex. Center was the second mass shooting. In recent weeks

Fedex Anthony Davis Indianapolis Indianapolis International Air Brandon Huffman FBI United States
Protesters march in Logan Square to demand justice for Adam Toledo

BBC Newsday

01:51 min | 2 d ago

Protesters march in Logan Square to demand justice for Adam Toledo

"Demonstrators demanding police reform. Gathered after body camera footage was released showing that an officer fatally shot a 13 year old boy last month. This happened less than a second after the boy Adam Too late, Oh, appeared to drop a gun on raised his hands, and it comes at a time of high tension in the United States about police killings. BBC's Barbara Platt Usher was there. E. C. You have a sign that says Chicago police murdered a child. It was a trial 13 years old. That's a kid. You know what I mean? On. Did we let this go? Who knows what else than you know? Transpire if they go on chat. What did you think about the part of the video where the policeman was upset and trying to revive the child? Did you feel anything from that? Little too late? It's like, OK, you shot him in the chest, like Are you all right? Come on. You kidding me? So it's just like what? At first think later. I don't think that's not supposed to work. He shot me. We should stay with me. Stay with you. All right, Temple, get an ambulance Throwing the body camera footage shows Officer Eric Stillman frantically trying to get medical help for the 13 year old boy. But it also shows that the teenager did not have a gun in his hands when he was shot. I'm walking down the alleyway where the policemen chased Adam Toledo. This is the spot where he stopped and we saw in the video turned around with his hands up and was shot. Now there are some candles here. Some flowers have been laid. On a local artist has painted a mural of Angel Wings. It says. Long live, Adam, You know, he's

Barbara Platt E. C. Officer Eric Stillman Adam BBC Chicago United States Adam Toledo Angel Wings
Two Dead, One Officer Wounded in San Antonio Shooting

Richard Eeds

00:20 sec | 2 d ago

Two Dead, One Officer Wounded in San Antonio Shooting

"Following an officer involved shooting in San Antonio Chief William McManus. The driver, pulled a gun and started firing at the officer. The officer was hit in the hand on my understanding is once in the radio is on the radio as well. He retreated backward. The officer returned fire, killing two suspects and wounding a third, The S and

Chief William Mcmanus San Antonio
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

03:32 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"With more i can't wait i think that's where you know it's the tactical horses the strategic right is several leaders you you are the chief experience officer and the expectation is you will move the score in this unit front here there tomorrow it's your job to move the score right that mangas place firmly on your back exactly and it's about making sure that again i i know i'm going back to the y but it's the why in the collaboration and us being able to facilitate that's right right rather than do four because if the light is not shining from within right if you take the the light bulb away from that room the room is dark again so we need to make sure the lights shining from within the individual and you're you're a partner with them you're not a service provider to them and i think that's a shift that not all people in these roles realize they have to have happened with that leadership team yes ma'am absolutely gene so i think that was the second biggest you know apart from the why it's it's it's the leadership alignment around the tension between deliver now and build the you know it's like i always say you can't build a palace on sand but let's build a tenth for now while we build a palace so you know that is that combination and being able to communicate very clearly articulate that this is only the tent and earned the right to continue to do the work while you're building the engine yeah yes absolutely okay do you have another it's fine yeah i think these are two big yet big foundational today's and the culture is so important i think you know the other thing i would have done had done differently or will the if i was doing again is even before i focus in just on employee experienced before that is understand the culture and start cultivating it leading to the employee experience leading to the customer experience well yeah and you did you did some of that with that trust it was through it was through the employee experience but those foundations understanding foundationally what kind of culture you're walking into has everything to do with your success the speed of it right yes absolutely absolute well michelle i wanna thank you so much i i am such a fan of how you've done this in terms of really focusing your balance with the customer and the employee experience and how you've built this path so i know that our audience will just get an enormous amount of value from this and everybody please remember to go to customer bliss dot com if you're not yet a subscriber get your name on that list so that you don't miss visual and others and all of the good content that they're sharing so fearlessly with us and shameless plug you may all know my new book is out would you do that to your mother hopefully you'll pick up a copy and that it will also add value to you so don't forget to let us know if you'd also like to be on the show and please connect with me on lincoln there's so much more conversation to be had so thanks everybody and thanks so much for shell the presenting

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

04:37 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I'm so pleased to have sean smith with me and who is the chief experience officer at med star washington hospital in washington dc hello sean everyone hygiene how are you i am so so good it's thrilling to have you with me i i you know healthcare is becoming such an important part of this work and it's really really interesting to see how people are taking this on so thank you i know all the healthcare people out there will be very interested as well as other verticals because you have quite wonderful background walking you to healthcare so let's start with that tickets as far back i mean you you started in hospitality and healthcare really at tartus hospitality in many ways so what walk us walk us from the back to the front absolutely you know i always think healthcare is the pinnacle of hospitality i didn't see that though in my my early years i started my undergraduate study at widener university in hospitality management i chose widener believe it or not i thought i would be an nfl football player but my mom and my family reminded me i'm only five six so that to happen that's like me saying i want to be a basketball player nine five zero now sean you know a drink dream right troy where you go you go right to peaks well here your net football player in your mind right but my yes my my my father's brother when he was younger moved out to los vegas right after high school and he was always in the casino hospitality business he he went to unlv and he worked at the tropicana and the wonderful mandalay bay and as a young child with my family i would always go out and i just love the hotel the large complexes the the people the energy the entertainment it's the smith everything out the cigarette smoke notice get it and so that's what i wanted to do so at widener i i had a couple amazing opportunities to do some internships with the trump entertainment resorts in atlantic city where we live actually in the taj mahal for for two summers here at an interesting that must be all at the same time yeah six degrees of separation and you know i was the first slot operations intern working on the casino floor actually doing the change card to the slot attendant when they actually put money in slot machines back then and learning how to count money and you name it but really learn about the essence of customer experience and loyalty on the floor there's no better way than you know you're there with the people bright right right you're in the heart of it you're you're in the heart of all the conversations in one really quick story we were in there and i was in the master coin bank which is where they keep all the money and there's hard counting soft count and i was in hard count which is coin and at that point and as also had chips in there and we were locked in a room and you had to wear bracelets for ticks and fleas like dog bracelets on your ankles because how dirty the money was yes how and they did the count and they were off by about four hundred thousand dollars and a guy comes out he he'd locked the door and says no one can leave and the supervisor looks at me goes sorry we're glad to be here a little bit longer like what do you mean like what we're short money and i'm sitting there thinking oh my gosh which just happened and how i was nineteen oh it was a simple someone miscounted of stack of hundred dollar chips okay but so so anyway you know we able to get out but it was one of those moments where i kind of was thinking oh my gosh what's going to happen next but it was a great experience did that for two summers worked for the state hotel association pennsylvania and then i watched a movie the boiler room and thought to be a great idea to be a stockbroker one point inspiration comes from sean your man after my own heart and i'm thinking that looks like a great life i wanna do that i worked for a friend in harrisburg pennsylvania where i'm from and that didn't go well either so i went back to the hotel business and graduated worked for bally's atlantic city and ran the hotel from lebanon forty five pm to seven forty five am twenty one years old it was a pretty big responsibility all i can tell you is.

sean smith officer med star washington hospital washington four hundred thousand dollars twenty one years hundred dollar six degrees
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:32 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"So we need to be thinking about access in the patient's mind too is also act such as access to that appointment it's access to information access to education access to the carotene access to services in my local community and that all of a sudden begins to span madoff ups that's rate finances uh scheduling and all these other touchpoint so you're single expertise around patient experience uh is not the expertise that's the most important unfortunately thinking gauging those partners here has been effective because and probably already turning because there are people in those rolls the chief finance officer here for example has been bringing patients than to comment on the bill for years and so there's a there's an appetite for it already it's not as though i had to turn the ship now that being said it's not as though i'm always greeted with open arms he's are excited your rocketing you know you're disrupting stuff and all yeah just the other day we had a process around you know for example uh thinking about taking pictures of patients when they checkin for their added security right i'm sure many hospitals are thinking about this and again just being the voice at the table to say well as anybody talked to patients about what they think about that so that relentless reminding people that patients are our partners on is a piece of it but i think engagement recognizing that patient experiences operational in touches all those different partners especially in the future if not right now well and you just it we think you for that because that is at the end of the day the part of the work that is the hardest part but also the most longterm impactful because often when we talk about customer experience patient experience people will push it to its the front line fluffing the pillows all of those things that empathy which are critical but in point it is out changing the checkin experience being yeah reliable fixing the bill communicating all of the blocking and tackling of how the business does the business of the the you know the operation of the business and that is where the heavy lifting comes in that's right so.

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"The cheap customer officer hugh in duct tape show on this sea sweet network i'm just so thrilled and please that adrian boise is joining us today she is the chief experience officer at cleveland clinic high adrian hide their houria i'm great thank you so much i know how busy you are in it's probably a crazy time of the year but thank you so much i've been such an admirer of your work and the cleveland clinic or cleveland clinic i know i'm not supposed to use the word anymore of cleveland clinic so thank you so much for being on the show thank you i'm thrilled to be here let's begin with um your background because it's always so interesting for folks to understand how you walked your way through and i think it's important to to talk about the fact that you are a neurologist a physician but then have also taken on this role so let's go as far back in your history has you'd like to walk us through kind of the the steps near career that got you here while i would probably start even further back than my career great i i i grew up in a dysfunctional home i would say and a high that got me constantly thinking even as a teenager about why people do the things they do interests and in an about human behavior so i was constantly asking the why what makes what makes us behave the way we do what makes us save the things we do and i think that actually was really formative for me because i feel like even now is i look back you have to have known some degree of suffering in order to wanna ease it wound in the world in the world and that began very early for me and so that that was really important as i moved on through college i had sort of this left brain right brain thing going i was a ballerina but i also was really interested in neurology partly because of that interest in human behavior and uh i was.

hugh adrian boise officer cleveland clinic
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:33 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Like hey you know like we wanna do this because it's going to keep you know it's gonna keep our you know our first year renewal rates are going to go up by four point and if they go up by four points while look what happens well you know i think that it's interesting because of the way that you had to grow the business you were always grounded in understanding the customer data and the customer numbers it's there's so many companies where this is a new concept where your subtracting loss from new and understanding the lifetime value of the customer so that's gonna be really valuable for you as you move forward is there one thing in particular for you that was kind of a and i ha moment as you've been getting into this work more you know and as you've been growing the business year for me it's just it it's the importance of understanding of of getting the customers to stick end to kinda come and do their second visit um know on both sides of the scenario you know 'cause you mean you can you can get yourself a new one we you know we learned that they're really on in our businesses like okay well we can we can we can accelerate sales but if we don't sell to the right folks and then they are not prepared we are not preparing them to be successful then it's not going to be useful and in fact it could be a moneyloser for us so you know how do we how do we create how do we work to create a relationship that we know like we know it's going to be successful i mean you know kind of both of these brands have been in this business for a long long time.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:39 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Is that you at some point kind of you're making it work but you receded into the background so that it's part of how people do their everyday work but you've got a really earned the right to keep doing it night the the notion that you know get ahead of the planning cycle so everything's not reactive ride and that it's it's part of the cadence of how you talk about the business how you prioritise things yeah and i and i like the way you talk about i mean there should absolutely be part of it is not it isn't it you know you hear people say oh it's like revenue killing right like knows that revenue killing the rose zero i have it should be held the same this should be held the same standards as every other investment we make in the company that it's actually going to drive that's right revenue and it may not dr revenue in month wonder month too but it better drive revenue in the in the out months i mean this you know it it may end up being a longer play um but it needs to actually resonate i mean we as we built angie's will then we we we we we had a um we don't you know a lifetime value of a consumer and be ran that i mean that's when we ran the business i thought we were in the tire business it was like we know how much we're going to spend to acquire members because we know what they're going to be their behavior is going to be and we know what that's going to result in from what we can self advertising i mean you have to have that long horizon as well kind of mary to that shortterm revenue uh you know and that's and that's where these two will come to come to live in harmony uh you know it'll be things that are.

angie mary
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I think one of the other things that help us with you know we were located in the midwest we started in ohio moved indiana ran the business out of indiana i think a lot of times for entrepreneurs one of the biggest challenges you have is there's just so much distraction so many great things that you could be doing so many things that you could be trying and you know many times head of having a clear concise business plan matters a ton here it's like you got rents many times and you know kind of one of the advantage of being in the midwest we were uh forbid isolated from the fray right we will have a little it in the cool circle right so we got to keep heads down and do kind of heavy lifting um you know but then the we ended up with the advantage of you know i think it was two thousand seven two thousand eight we started to get venture capital money from the coast you know that allowed us kind of have the best of both worlds we got the chance to kind of stay heads down but you know our venture team was able to kinda like hey you need to talk that these people you know we weren't getting it on our own shiny objects but we were kind of purposely being directed to kind of folks that we should be talking to which was m i think with the best of both worlds well you know what's interesting as you we're going to get into the sea c overall in a minute what's interesting is many of the characteristics you just explained are um the characteristic set it requires for somebody who's leading this customer experience effort now you're you're leading it into a company where you built it and moulded it but a lot of people the these these characteristics these qualities you've just named are the survival characteristics right the ability to press through the dark time be person per persevere focus stay optimistic and really find a way to over and over again push restart and find a new you know i always say this work is like being a chameleon you've got to restate the same thing five hundred different ways until it clicked for people sometimes right right absolutely i mean.

midwest ohio indiana venture capital
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:43 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean it's what we've seen time and time again is people are pretty forgiving and at the end of the day they just want to be put back together again you know what i'd love to know is over the course of these many years walk us through some of the highs and lows if you don't mind from inoperational standpoint because you've got a very empathetical listening crowd out here who are also kind of pushing the rock up the hill on a regular basis yeah i mean for me it was it could be a long time to realize even might be willing to call my thump an entrepreneur i mean people at me you know to the day if i would start another business an i my answer is always now eight is really really hard as hard in many ways some of the darkest periods of the of the business where the early days i mean there is nothing lonelier than starting a business and you know your your successes are those mall right i i used to measure by you know my consumer sales in one right who's like i pulled one a day you know and i was like that was a great day i mean it was a sad day when i thought none uh you know and it's just hard to get up day in and day out and kinda keep trudging that process but uh you know but what i you know what i did discover was you know one one trait that i do have a lot of its perseverance and and you know kind of it we knew all we're hindsight is always 2020 and looking back on that you know that perseverance is probably the skills that the aid to find me is not for noor and be got through during those times you know it was just one of those i'd made a commitment that i was going to do this you know first it was like i was going to do this for at least a year and then you know and then i was like i'm gonna do this for this period of time it was that commitment to.

noor
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:35 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean that was the revised most interested in this world business rawls like i mean we are about listening to your customers and we're not above it um and so you know it was when can companies we got a lot of companies early on that would complain about their the reviews they were getting from consumers and you are in our perspective it's like you know this is part of this is part of being in business i mean the thing that's different today is that you can as a cuts as a company you can actually listen in your customers we're talking about you before you just couldn't see it it was like out of sight out of mine so at least now you can hear it and do something about it and make improvements to your business um and but one of the things they'd acidlike well we don't get a voice here and so we introduce largest companies and service companies weren't getting a voice and you're like well you know what that makes sense so you know we actually introduce early on the ability for companies to respond to review it didn't change the review in any way but it gave him a chance to give their side of the story and it was very fair to them they appreciated the opportunity to be able to articulate what they were what their side of the story but it was also good for the consumers because it allowed them to see more than just that can be a single consumers point of view you know 'cause it and many times i i tell people all the time now those are the those are the review i love to read the most right or the ones that were things didn't quite go right because there's no guarantee in life that everything goes perfectly you know what you really want to know is house the company going to behave with don't go right because that really differentiate.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:36 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Right did you come back right after business school i did yeah i did i did you know in you know for me when i decide what i when i think about what i want to do it's really about him i learning new things and in do i am i inspired by the people i'm gonna work with and you know you know bill it put together a little team that they continued to fit all of those needs in my book so i came back to the company in 2000 um as the chief marketing officer uh and you know at that point we were in the midst of opening a number of markets uh you know we've got to ramp from our one market a year to several uh until one day we you know some two thousand five i think it was we realized uh the biggest expense in our business up into that point had been opening in the suspense opening markets is really that local marketing expense to get the word out about angie's list and uh in two thousand and fiber we realize i was getting ready to by mp are actually in about thirty different cities and talking to build like gap going to be you know could be over a million dollars to buy that and and he was like cash maybe we should look to see if we could buy it nationally so i went checked on it turned out that i could buy it nationally in it ended up being about twenty percent cheaper than what i was going to buy and went back and told of a good news are going to you know can be cheaper and he's like but you probably get more stations and i was like oh right yeah we're get seven and so then all of a sudden it was a race you know once we can justify the marketing ban nationally with just thirty markets that it was a.

angie chief marketing officer million dollars twenty percent one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Who is good news not when it came to home improvement and air theory back then with columbus ohio was the fiftieth biggest come uh uh city in the country and so it's hard to find contractors in columbus it was hard to find him in any city bigger than that so that was our plan starting columbus enroll it out to other cities across the country that were big how did you the two of you kind of divide the the work who did what nn how did you start building the business so the first few years i worked on build a network of the business fulltime until about three years then so the first few years i was uh you know cooking bottle in many ways i was taking phone calls i is selling advertising i was opening market the whole like so the first few years we opened about a city uh uh uh a city a year we ended up buying unified neighbors the year after we started in columbus uh and we built this up we it was all around building up local um marketing for the business so we became good local marketers uh advertising the daily paper a weekly paper's npr you name it uh and so we build it citybycity through an indianapolis than cleveland then we went to charlotte north carolina uh and then after we were in a few years the board was like hey we might have something actually it might work here to build up a management decided to do a ceo search and they went to bill who was working at a venture capital firm at the time it was like hey bill is your idea why don't you would you consider coming on fulltime and uh and he agreed you know his dream was always to be an operator anyway so it was a great opportunity uh and at that point i actually went off and decided to go to business school uh you know i experienced a ton and was pretty honestly burnedout with the business and decided needed a break and off to business school i went so we kind of passed in the hallway handed the keys to one another at off i went to school and then but then you must have come back at some point.

columbus ohio columbus indianapolis cleveland venture capital firm north carolina ceo three years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody and welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catch a son i tunes stitcher andcustomerblisscompodcast hi everyone welcome to the cheap customer officer human duct tape show on the sea sweet network i am so thrilled and i know you will too that today we've got angie hicks on the show with us and angie is the chief customer officer of angie's home services but you may all know her more as the cofounder of angie's list high angie hi hi how are you i'm so good well gosh you have had quite a journey and the acquisition or the sale of angie's list two angie's home services just ended just closed recently didn't it it did it closed at the end of september well congratulations on that were really excited to hear your journey and how you decided and came upon the role of chief customer officer but before we get to all of that let's go through your background and and how you got to building angie's list and then we'll ultimately talk about this role sure so i started andrews worked twenty three years ago i was a fresh college graduate and i started it where my cofounder bill off truly who i had in turn for when i was in college and when i was graduating uh i was looking for opportunities and was really hopeful of work pray small company and he was giving me suggestions but i think more debt than to end up being a consultant i was an economic major from a liberal arts school so i figured that was probably where i would end up but he called me up one day and said hey i'm thinking about starting a business what do you think about.

jean bliss angie hicks chief customer officer andrews consultant officer twenty three years one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody and welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catch a son i tunes stitcher andcustomerblisscompodcast hi everyone welcome to the cheap customer officer human duct tape show on the sea sweet network i am so thrilled and i know you will too that today we've got angie hicks on the show with us and angie is the chief customer officer of angie's home services but you may all know her more as the cofounder of angie's list high angie hi hi how are you i'm so good well gosh you have had quite a journey and the acquisition or the sale of angie's list two angie's home services just ended just closed recently didn't it it did it closed at the end of september well congratulations on that were really excited to hear your journey and how you decided and came upon the role of chief customer officer but before we get to all of that let's go through your background and and how you got to building angie's list and then we'll ultimately talk about this role sure so i started andrews worked twenty three years ago i was a fresh college graduate and i started it where my cofounder bill off truly who i had in turn for when i was in college and when i was graduating uh i was looking for opportunities and was really hopeful of work pray small company and he was giving me suggestions but i think more debt than to end up being a consultant i was an economic major from a liberal arts school so i figured that was probably where i would end up but he called me up one day and said hey i'm thinking about starting a business what do you think about.

jean bliss angie hicks chief customer officer andrews consultant officer twenty three years one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:52 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape shell where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches an itin stitcher and at customer bliss dot com slash podcast hi everyone welcome to the cheese customer officer human duct tape shell on the sea sweet network i am so pleased today to have an week gay gomez alonzo i don't want to mess of your name and regale us save customer officer at zurich's spain with me hello there hi again how are you i'm good what did you say your name for everyone could you say it so much more beautifully than i do you say you say almost almost burp it it's endriga gomez from beautiful carpet but you you say to you said right uh thank you end desserts spain tell everybody what that is just so in case they don't know what zurich spain is okay zuhdi spain is the spanish business eunato fraud the multinationales sudic so we are in day sure ends business on basically would we happy this ban is both the retail plus corporae issuer and and that includes prop up the uh lifeinsurer on banish young six at her okay every day innis that help okay so your personal lines plus life's as as you mentioned everything except health insurance essentially a year and beat it be nbc.

jean bliss officer zurich spain fraud health insurance chief customer officer itin zurich spain innis
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:56 min | 4 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches and i tune stitcher inec customer bliss dot com slash podcast hi everyone welcome to the cheap customer officer human duct tape show on the sea swede network i'm so pleased to have our friend from down under thom mcan here who is the head of member experience at a on hewitt australia hello tom hi gene how are you i'm good so it's five in the afternoon here in ten in the morning east as you mentioned we were chatting a little earlier your and our future i kinda love that about you already absolutely i i can tell you who won the first rice yesterday evening at gorleben if you lot oh don't do that don't spoil that for us well let's get started you have one of those really wonderful careers where everything just kinda seems to click into place to get you here walk us through some of the roles that will help people understand why you have an affinity for this crazy work mm and then that's a good work because i feel like they have had a pretty teach for this crazy work it does start with might catch i have a masters degree in psychology on our merrily on environmental psychology on human on wall wasn't human computer and direction than it was called manmachine system oh i remember when they called it then it was kinda like didn't know what to call it right it was this evolutionary naming.

jean bliss chief customer officer officer down under thom mcan