Aired 2 weeks ago 48:48
The Case Against R. Kelly
From the news
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Adventures in Puppyhood: The Adolescent Brat Period
...eight to fourteen months to pass the important thing during that time is to manage things and not take it all to...
Aired 10 months ago 45:33
55: Interview With Steve Miller
Steve Miller is a leading Hypnotherapist, Author and Founder of FATnosis, a specialist Mindset and Motivation Weight Management Programme. Steve is also Director of the Association Of Weight Loss Hypnotherapists and is a TV regular with appearances including Good Morning Britain, ITV’s This Morning and BBC Sunday Morning Live to name a few. He also presented Sky TV’s hit show Fat Families which was sold into fourteen countries. Steve is a straight talker, practical and believes that Hypnotherapists and Coaches have a massive role to play in helping people to lose and manage their weight. He now offers the FATnosis Licensed Practitioner Programme for Hypnotherapists. Over the last 12 months the traction of the FATnosis brand has been more than impressive with a surge of jaw dropping client results, and more presence in the media including Sky News, BBC Radio and a host of high street magazines and newspapers including Daily Mail and The Telegraph. Steve’s passion for helping people to lose weight is strong, but he recognises that whilst his approach isn’t for everyone, it is for many. Judging by his impressive career to date and his client results, it is no wonder FATnosis is arguably now the Number 1 Mindset and Motivation Weight Loss programme. The post 55: Interview With Steve Miller appeared first on Rapid ChangeWorks.
Rapid Change Matters
Aired 8 months ago 33:47
It's All About CEX
Shep Hyken sits down with Jason Bradshaw to talk about his new book, It’s All About CEX: The Essential Guide to Customer and Employee Experience. They also discuss the compounding effect of being 1% better, how customers and employees measure success, and how to build a community of champions. Top Takeaways:If you focus on improving the customer and employee experience just 1% every day, it’s going to compound into an amazing experience for your employees and customers.Every company focuses on the lifetime value of a customer, but Jason says you should also think about the lifetime value of an employee.What costs more, training your employees, only for them to leave, or risking customers interacting with untrained employees?Customers and employees measure their experience across three key pillars:Success: Could they achieve what they wanted toEase: Could they achieve it with the amount of effort or less than what they expectedConnection: The emotional connection an employee feelsYou don’t have to spend 12 months mapping out the customer journey before you start improving the CX. If you just focus on the feedback you already have from customers and employees, you’ll know where you need to start.A leaders job isn't to do everything. It’s to build a community of people who are committed to the common cause. You can’t improve the employee and customer experience by yourself.About:Jason Bradshaw is the Chief Customer Officer at Volkswagon Group Australia. He created his first business at fourteen, selling telecommunications and computer equipment. Jason’s tested and implemented strategies can be found in his new book It’s All About CEX. He reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
Amazing Business Radio with Shep Hyken