5 Burst results for "daniel fidel"

"daniel fidel" Discussed on AI in Business

AI in Business

02:10 min | 4 months ago

"daniel fidel" Discussed on AI in Business

"This is daniel. Fidel ahead of research emerge unofficial intelligence research. And you're listening to the a in business. Podcast as some of you are aware we've recently launched a new podcast called the ai consulting. Podcast which is focused entirely on how to start and grow in a consulting company and also on some of the best lessons learned from the service providers..

"daniel fidel" Discussed on Artificial Intelligence in Industry

Artificial Intelligence in Industry

02:10 min | 4 months ago

"daniel fidel" Discussed on Artificial Intelligence in Industry

"This is daniel. Fidel ahead of research emerge unofficial intelligence research. And you're listening to the a in business. Podcast as some of you are aware we've recently launched a new podcast called the ai consulting. Podcast which is focused entirely on how to start and grow in a consulting company and also on some of the best lessons learned from the service providers..

"daniel fidel" Discussed on Artificial Intelligence in Industry

Artificial Intelligence in Industry

06:59 min | 9 months ago

"daniel fidel" Discussed on Artificial Intelligence in Industry

"So rob. I want to dive in to the future of a and chat in the enterprise and the little bit of your journey there. But before i even do even ryan this company for quite some time when you guys started online chat in the ninety s companies public firm for twenty years. Here when you look to your business something. Like i don't know how many seventy or eighty million conversations you're handling in any given month when you look down at your business tried to find where. Ai could layer value for your clients. How did you think through that process. Because it seems like that's almost an endless <hes>. There's almost an endless number of answers. They're basically looking at the data center. We do about seventy eighty million conversation month. I kinda you know that data we could take and look at how are use cases around banking and telco and and and retail and healthcare. These are big customer bases. Come from these verticals. How can we automate those conversations and so we basically just dove into the data we aggregated. The data looked at across customer. And we could see that there were patterns that made really good conversations. So that drove is to say okay. Let's build a host of tools and a new platform called conversational cloud in which we could enable large enterprises market customers to scale their conversation. Automate them and with the onset of covid the there was a massive massive impact contact centers the contact center agents help and nope he was there. They couldn't take calls so so they went home now. They're taking calls there and so there's been a massive drive to automation now because having someone work at home and answer calls just not the way to go. How do you automate that through a digital experience. That's really what's happened and obviously with the onset of covid firms like yourself or now in this position to potentially catch the opportunity to major way when you look at serve. What's potentially automated man even there so much to get into. I mean there's for each individual business that you work with you know maybe a work in with a one. Eight hundred flowers may be. You're working with us. The citibank guys work with some of the biggest companies in america here. The use cases are relatively bespoke <hes>. And i know you. You worked on building a tool. That's at least understandable for nontechnical people. We definitely need subject matter. Experts to layer context and to structure or flow flows for these conversational systems. But you determine what the bounding box would be because even that feels feels endless and you need to kind of focus in somewhere yes we. We're all this under the header of commerce. And i fundamentally believe that conversation. Commerce is going to be the next leg of digital so we had ecommerce and now we're shifting see commerce and e commerce is is a very interesting thing when you think about like show up at a website and basically every website looks the same right. I mean top nab. Yeah data and google set those rules instead of you don't do that. We won't index you and that's why everything looks the same so what you're seeing is digital each brand doesn't have its own personality now with conversational commerce. You develop your own personality and you develop your own way to engage your consumers too like chapultepec. We had obviously during covid. What happened was people didn't want to go in and get a burrito and make <unk>. They don't want to sit there for five minutes. Make freedom so chapultepec turn to us said we want to build an automation that somebody could come into their mobile device to any messenger front facebook. I message app and we want to configure a burrito and or whatever they want and they built. We built this <hes>. Automation called pepper. It's called pepper and you can communicate with pepper. And then you show up at the door and the handed to you. And so that's the poultry. One we've got <hes>. David's bridal which also people didn't want to come and people get married but do you want to go and sit in the store and try and addressing the one of the largest bridal companies in the world. We automated looking at different things for your body type for your style making an appointment. So you're the only one that's in that store. Don't have a crowd in the store. We built all that. This is just examples during kovin but every one of our customers get the ability to create a conversational experience. That's unique to them. And that's what makes commerce <unk>. Yeah i i could certainly see the argument that linear text back and forth actually has potentially less less opportunity for really robust customization than you know. Really fancy dancy website. But but i get where you're where you're coming from. I think that there is like a. There's a certain flavor of the brand that you get from talking that maybe you wouldn't get from from a website and obviously what you're saying is that we can tailor that of course with a website. There's a lot we can do with color and features and video and whatever but certainly there's personalization on the conversation side. I could kind of see arguments on both sides there with respect to working with these big brands again. You're you're dropping some pretty pretty big names here. Names of almost everybody listening in has heard of what does it look like to set up these unique systems for them because obviously chipotle's use case which by the way feels very accessible. The number of burritos you can build is not unlimited right as opposed you guys work with delta airlines. The number of things i can complain about to my airline is. There's probably two dozen. You could tackle off the cuff. But but there's gotta be another four hundred that are just we're handing this to a human being but cipolla feels. Wow that feels like almost like dominoes. Chat bot was pretty popular. Winning hundred flowers was doing some stuff. Because there's only so many purchase options but when you go into different clients you got big airlines. You got these restaurant chains. What's that process of really working with them. Because there's got to be a bespoke build out part. You got your core platform you guys are able to use. You have a tremendous amount of data and a lot of staff obviously which it looked like to hop into these big brands and build out. Something that really drives value for our platform conversational cloud. We really broken into three areas in and around the three areas of need when you're looking at scale automation. One is the intent. We called intent manager in its technology that ingests all the conversations and then organizes the intense. So we talk about intense anti-business. What is it consumers. They haven't intention to do something with you. They want to buy something. They wanna customer care question answered and that's an intention and we call that technology intent so we organized the intense and it turns out as we all know. We all asking and attentively. So i may ask a bill differently than you do. But the technologists differences aggregate them. And then what you get to see a list of all the intense in your business. And what are the contents and where the mid level. I'm usually what we say. Let's go solve the top intense bam one and is thirty percent of all the voice calls. You're having

Robert daniel fidel robert robertson sixteen hundred employees five-star this week apple today monday five liveperson nineteen ninety Low casio
"daniel fidel" Discussed on Artificial Intelligence in Industry

Artificial Intelligence in Industry

02:24 min | 1 year ago

"daniel fidel" Discussed on Artificial Intelligence in Industry

"So Jerome got a lot to talk about here in terms of artificial intelligence governance, , artificial general intelligence. . The reason I think this conversation will be fun is because you've thought through some future scenarios with with very large organizations for many years. . Very High Level and you've learned a lot in the process of what is the process for pulling together different stakeholders imagining, , what will the future be? ? What should we do I? ? Mean very complicated. . You go about it. . Of course, , one of the first things you do is you gotta find out the state of the art of whatever it is you know is there is, , let's say five elements to it or ten elements, , and you know was the state of the art on this element on this element, , this element, , this element. . Now myself I won't know enough to do that. . So we have a global network of networks sixty five nodes. . Return Network himself within countries, , and so I can say, , here's where we are so far and they tell me what else ought to be considered. . So there's so as global sort of a state of the art assessment finger. . Yeah and then within that <hes> with take a look and say what questions were not asked the authorities have been asked. . and. What . questions were as but answered, , superficial. . That gives us questions to as in a Delphi study, , which is a questionnaire goes around the world. . And the results of that then becomes guts content to create draft scenarios. . We send address narrows back out and everybody hasn't at Pat and presides over, , and then we can say, , okay, , what do you do about this scenario? ? What did you do about it? ? You'll see a good action as well as scenarios this sort of a general approach <hes>. . So you talked about the Delphi study I actually recall you bringing this up the first time you and I chatted I don't remember who has five years ago or something wild like that. . Speak briefly about wooded Delphi study is so I like finger on the pulse what are we missing? ? Pulling, , those ideas together and then there's this kind of dispersion to generate even more. . What is the Delphi study. . Delphi questionnaire. . Whose second round. . Is. . Determined by the results of the first round. . And third round is determined by the results the second route. . <hes> the reason for it was that there were generals and admirals and experts that don't always the same room with each other at the Rand Corporation.

Jerome Glenn Millennium Project Daniel Fidel AI Red Cross founder Korea
"daniel fidel" Discussed on CCC Talks

CCC Talks

11:15 min | 1 year ago

"daniel fidel" Discussed on CCC Talks

"Plus business winning at the same time that they seem essentially diametrically opposed so. Hey I for companies who win will almost always in some way. Connect them to the preferences. The needs of the people who pay them the dollars. So I'm not too worried about US being Disjointed inherently by in that way it should connect us to our needs and wants and desires. Whatever that is. That's intelligent way. I think of aggregating a maiden things like that. Well we'll see I mean. We had manufacturing industrial age as well as the revolution on the Industrial Age Are we seeing people replaced by machines? I think about the next stage now where we're seeing some of the service economy being replaced by software driven by big data facilitated by cloud. But like that when there was this displacement from the mechanically machine air new jobs came up new things came to. Hopefully we hopefully we. We continue on that tangent. Now down in one of your headaches talks. You've done a number of those into really good. I think our listeners should go have a look at some of those as well. You also talk about the emergence the automation economy. Now we did a segue into it there but what are talking about you talk about the automation economy. Yeah the automation. Connie I mean so I. I don't know so much if if it's economy. I think I know the text you're talking about is the one at University of Rhode Island which I do on so I don't know if I use that phrase particularly but I think I did talk about the rise of automation certain job categories. Do you WanNa kiss explorer that Lord. Yeah because to go into it. You're talking about a Driving let's say white collar automation so to kind of senator. I know you'll should. White collar workers be be worried or do they fear that this automation economy will take their jobs as well. Yes so the It's a good question. I think that the broad answer so the tedtalk actually does a reasonably good job of tackling. Nece on it's just Dan for Gela Connects University of Rhode Island or whatever but Pretty easy find on Google Talking about three main facets of what are the job security pillars that we will likely be able to stand on us and so on one of those is is what I refer to as context and so we talk about what should white collar folks be worried. Serve depends on their role. I think right now because we're not seeing the bowling ball. Destroyed pins across finance and retail and heavy industry. Where we're not there yet. So so real visceral. Will my children eat a meal? Worry is probably unwarranted almost ubiquitously in most white collar jobs however if we want to look to the future and secure as much certainty as we can about own Value in in an increasingly automated age. One one factor here is is context so I use a bit of an analogy here until about inputs. So that's whatever lands on my guest or my computer screen joke about my my work on those inputs. What do I do with this thing in? Front of me is a spreadsheet that manipulate in the same way as a form that. I check in the same way is it. A whatever is it repetitive. In wrote and the outputs do. I send it to the same inbox forward to the same person. Put IT in the same file structure. Whatever the case may be do the in the works and the outs more or less. Look the same without me. Having to know anything else in the business in other words I don't have to look over into marketing onto look over into procurement. I'm just in my world of inputs work in outputs. Those are the roles with no context right. They just. It's just work on those roles at the highest risk of automation across the board regardless of industry regardless of of. Gio allegiant and so folks really feel like they're in those kind of physicians would be in the spookiest spot for sure. Then other things. I guess for people to think about about their careers. I guess we're no longer in the era of Goat's college get your degree on the whatever that is go to the bank in this example and have a career for forty years get the gold walked off nothing fancy pants and I think those days of leftists behind I'm then we've technology changing so much that win away icy it in win people's careers going house to almost reskill to three or four times along the way to keep up to keep relevant about the rate of change. Were talking about this You know automation economy is going to force us to do that. Or if we don't do it we may get left behind. I mean nobody could deny that. I think even before we talk about you know. My Grandmother had one career upgrade that she has to do which was learn to type. You have to look at a typewriter typewriter. And of course for my parents were a couple more right. My Dad never really got with the Internet stuff. He ran a little carpet store and God bless a meat. He had to learn some new technologies and new ways of doing things. I think that the folks who now will in that store are having to probably even have an email list of customers who send messages and things like that and at some point. Maybe that'll turn to marketing automation on. So yeah I think that the technology tools. The ways of doing things are Involving faster than ever there is reason to be nervous that not everybody will be able to or want to endure that kind of quick hustle light and this will create that stratification of society writ large folks who who either want to or are adept in on consistently evolving driving forward into new problems to be solved and learning new ways of doing things and folks who For ability or for preferences just absolutely do not WanNa live in that world where it's a new dam tool it's a new dam workflow every six months I think that society. Maybe we'll figure out a way that that'll be tackled. But I think it's it's worthy of consideration in terms of how that's actually going to happen but we found in our Recent said global digital skill survey was one of the critical findings looked up and organizations now requiring people to have the ability to learn on rescale quickly and apply those skills as opposed to coming into a new organization with degrees diplomas. I'm certain types of learning. It will last for the length of time that they're indoor organization so the expectation is always there but we also found that not everybody is capable of reskilling but we do believe that they should be afforded job opportunity one way or another two jobs relation or twitter or social channels. I think that that's that's a big thing and the other any other. I guess ethical implications of say using a uniform organization or is there are ethical points from an society in general. I mean there's there's all sorts of considerations ethically in terms of Longbow societal impacts. There's things like you just brought up. Can everybody keep up and learn everybody able to rescale? I think it's it's somewhat obvious. It not necessarily. Everybody wants to do that as the aptitude for that. It's not the thing I'm it's very demanding. I think for some folks on and I think that how that is tackled whether it be universal basic income whether it be in this broader governmental sort of factors that I think we could say have ethical import in some in some fashion umph within businesses on. I think that a lot of the time a is being applied to kind of snipe out things that could be those kinds of risks so an example here is regulation or compliance in the financial services. Space there are things that I can say on the phone when I'm selling you an investment that by Golly are not okay so that they're just not an there's there's ways that may be money to be transferred that by. Golly if the regulatory folks knew that money came from this party and ended up at the end of the day going through the Shell Company. Into this party we would be slapped hard because you know funding terrorism or crime in some ways not right but also just because there's punishments there so we actually see. Ai Aiming to kind of fire away particularly in finance also in life sciences at these things that are on compliance unethical risk factors so I might open up some but it might also help. Close the door on some of these things like fraud. like Insider trading sort of compliance risk for example. So I think it'll go both ways. So yeah I think there's not the boat. Waist there should be careful on both dont critical question. The final word can make the world a better place in come. It's far too much. It's it's the title of one of my Ted talks. Which if you're you're not ready to consider very scary far off post human intelligence stuff. You probably should avoid watching that talk altogether if you wanNA give yourself nightmares. Maybe you can But Yeah I think you know in the long term like forty years out. I think we're GONNA look really wild shifts sort of human condition and hopefully that that is for the good. I think it seems safe to say that in the near term on the aggregate Ai. Kind of like the Internet will be a net boon for wealth. Broadly reminding to regulate it differently. We might need to change the technologies. We allow our teenagers to us. If it's making the whatever the case may be right but I'm on the aggregate I think hopefully net boon To sort of productivity globally on at least in the near term and so my hope is that at least from the business perspective. The answer to your question is yes. I think long term. We've got bigger considerations but relatively near term an optimist. Good good the optimistic with you there as well. I think there's always good. At least we gotta get regulation in order to get to that point. We have to have things out there then catch up. We have to see what's happening. What the potential is look at the Internet? You know think regulations coming in year on year four that it needs more book. You couldn't regulate it for that years ago. Because you wouldn't have known the onto the scope you will know people would've used for so unfortunately it loves KOCH OPENING GIFTS OUT WINDOW. I think of opportunity for US TO BE MYSTIC ONTO. Try and fail and as you said fail faster. Put Your money where you want to stack your chips. Don't go all in and try and try again. Daniel Fidel thank you very much for joining us on. Today's CCC talks. I think that's been really enlightening and.

Golly US headaches bowling University of Rhode Island Gela Connects University of Rh allegiant senator CCC Google Connie Daniel Fidel KOCH Goat Shell Company fraud. Ted