17 Burst results for "customer advocacy"

"customer advocacy" Discussed on FinTech Insider

FinTech Insider

02:38 min | 2 years ago

"customer advocacy" Discussed on FinTech Insider

"I love that idea though. I've consumers like the biggest thing every time. We do a customer survey every time I talked to cuffs moose. I'm known in control of my money. How doing last month? I am I going up on my going down can I fold to make this payment? When will I get paid just what's my statement? I'm a bit worried about it simple things like that seem to be things that people ignore. And again, if you're looking at the PNL in the balance sheet, you're looking at well, do I have the deposits. You're not looking at is the customer getting that experience. And if somebody else comes and gives me a better experience, I'm gonna lose all of that day state transaction activity to a great point. Because I believe fundamentally the only two metrics that matter, which is customer satisfaction and customer, advocacy. If I have very very satisfied customers recommending to their friends, all my other metrics will to that -absolutely new marketing Cosco Ston is era. If you go true customer. Absolutely, absolutely. I mean, this is one of the things we learned very early on in in metro Bank, which was forty percents of our new customers came as recommendations from existing customers. So that in effect is holding the cost of your customer acquisition. So building that customer advocacy is so important, but you're only going to get it. If you giving the first customer, a really great experience, I think there's something really interesting if you were to ask the CEO of any buying would you like to half the cost of customer acquisition? Oh, the CFO of anybody would you like to half the cost of customer acquisition than say. Yes. Absolutely. But when you look at the work that's required to really get into the nuances of product. I think understanding what makes great digital product has often not understanding of how to get there. I think everybody wants it. But they don't even even more genetic problem than that. Which is you say to the chief executive big Bank, would you like to have customer acquisition consists? Of course, it was he doesn't she cat. Because he's not bothered about Quiring customers have such huge customer basis that they lose three hundred thousand customers there. They gained three hundred thousand customers there at the end of the if they're seventeen million customers of sixteen in a half inning customers seventy because it doesn't actually move the dial hugely folding while does move. The dial hugely full them is maximizing the profit of individual customers. And that's that mindset instead of if we make customers happier. They'll spend more with us. That's interesting point of web prophet and come from..

customer advocacy Cosco Ston chief executive big Bank PNL metro Bank Quiring CFO CEO
"customer advocacy" Discussed on OC Talk Radio

OC Talk Radio

10:14 min | 2 years ago

"customer advocacy" Discussed on OC Talk Radio

"Subscribe give us a favorable review you we appreciate that appreciate everyone that is listening live and on the recorded version here today we cover all things related to the sales pipeline marketing sales we blur those lines on a regular basis and feature great guests great host <hes> aren't meagre great guests great authors and people that are thinking and talking about <hes> new ways and new trends going over the sales to have great hosts too. I have to join I appreciate that it wasn't meant to be a pat on the back but very excited to have with US Jeff Day Okay and I've known jeff up here in Seattle for a long time. He is a he has been a senior marketing executive at numerous companies in and around Seattle for a long time and has put a particular folks in has a particular passion around the ideas of a the biggest analytics and attribution so WanNa talk today a little about you know with the increasing amount of information we have available with the increasing level of data. It's impacting and and in sort of sort of interpreting different parts of the sales pipeline. How do we operationalize that and make sense of it so we're making better decisions willing for but first and foremost Jeff? Thanks so much for joining us on sales pipeline radio today. Thank you glad to be here. I thought you were going to make him a segue into the storm again. Predictions that we had a couple of months back about a windstorm that was going to completely take Seattle and it became storm and nothing to predictions and how to become a rainmaker for sales pipeline radio well. It's a it's a good it's that's even better segue where the night had not only okay like we can always look in hindsight to say well that was bad and how did we miss it but we're probably going to make any more likely necessarily to miss it again and I guess you know when we think about sort of the data we have available how to put that into into some type of report. I mean that's almost the easy part but are we looking at the right report. What does that report say? Does it accurately reflect the past and maybe more importantly does it help us make sense of the future and help us better guide with the future. You should look like how do we think about this. How do we describe this? Like what problem are. We talking about here. I think even just the language we use seems like it's still very much in flux totally and you know you know upon reflecting how we got here right. We're our marketers. Senators are in a world of big data right now we can get data from everything so many data sources and when I started marketing we had no data or or we were just on the verge of data and things like marketing automation and I don't think glad where it was even on the scene yet and and so in a fairly short period of time we've gone from nothing to being absolutely overloaded with data and the systems and the processes and just the general <hes> understanding. I don't think has caught up yet and certainly I generally generally operate in the technology world and talking to people not talking to marketers not in that industry you know they're they're. They're farther behind and I think there's a there's a lot we can do to help marketers in the high tech and non high tech back industry do a lot better by making decisions with data understanding the performance of their marketing and their marketing channels through the data that they have available but it is a kind of a complex problem solve in the marketing world. I think a lot the people are starting with the data and saying how do I interpret the data and I wondered if instead we should be starting. With what answers are we seeking like what what questions do we need answers. What what what do we need to move forward and so is there? Is there something I think we can give folks that that helps helps them narrow in on like what questions and therefore what answers do we need to be better moving forward yeah. You're you're absolutely right the have to start with the question because that determines what data and how you MANIP- manipulate regulate but how you organize the metrics in order to look at the data and the right way and I really approach this problem kind of looking at it a few ways you know there's there's a lot of things I like to measure <hes> lot of metrics a lot of analysis. I'd like to do but but I have a framework that I break it into a few different columns to make it easier to think about <hes> at one level I think about do we have the fundamental metrics that the business needs to understand the health of the business right and that's things like and again. It's going to be different for different types of businesses and different industries but it's like what is our pipeline health. How much do we have do? We have enough that <hes> based on historical conversion rates will be able to hit our forecast numbers in the coming mcquarters right. Do we have our cost per customer acquisition if that's concerned. That's that's a primary concern for consumer base more transactional businesses because if your cost of customer acquisition is greater than your customer value. Oh You your customer lifetime value then you're not going to be a profitable business right. That's something that they look at very closely to there. There are a number of very fundamental metrics like that <hes> I think the next category is within my function or within the different channels of my function. How do I use metrics to ensure that my efforts are either working or they're working optimally right so the great example for me in marketing is I look at all oh my different channels online advertising <hes> other online marketing events <hes> customer advocacy programs and say hey I want metrics core metrics? K._p._I.'s in each of these areas to see if they're performing optimally. Optimally and then I can use those to say okay well. We're now performing better than we did last quarter or worse and you can use those to sort of pull the levers and tweak the dials to make sure that you're always improving then the final category that I think about is do we have the capabilities to answer the ad hoc questions that I always come up and business right which customer segment is <hes> Most valuable to our organization <hes> what programs are working more effectively than other programs you know. Can we use the data that we have to look at where new growth markets are and those are all sort of ad hoc questions that.

Seattle Jeff Day executive customer advocacy K._p._I.
"customer advocacy" Discussed on FinTech Insider

FinTech Insider

02:28 min | 2 years ago

"customer advocacy" Discussed on FinTech Insider

"So you're not really winning unless you're lending. But that's not what we're talking about customer, advocacy. And they really didn't care if you're lending the context here is I ended up in rooms with a lot of bankers who say all those challenges are great. But. Dental years winning awards against Asians. I've been around one hundred sixty that you can make those off in rose in such a short period of time in an industry that is full of apathy. And actually, quite extraordinary, and you I haven't seen that in another game aside from possibly the ascendancy of apple. So what I was gonna say there was. Take hard done because we haven't seen in insurance either. And we had this conversation the other day. So does anybody she loved their insurer. And with the exception of me. He's an insurance gig. Nobody loves their insurance. Very simple. Very simple. You go to the one that's cheapest and forgive me if I'm wrong the same. We mortgages, you go to the one that gives you the best rates, but without because in my mind is industries are still sort of behind retail banking when it comes to having having made the moves and having that mentality which like getting customer, advocacy, and I know you would you would say that to one hundred percent does that and a lot of the insure Tech's as well. But I don't think it's that will never get there. I think we're just a couple of years behind and they will come appoint where everybody's like. Oh my goodness. This ensure it's so much better. Like, it might be slightly more expensive or year might be online only, but you've got to do it. Because X at this with a mortgage provider difficulty removes the repeal commodity religious cheapest one year eligible for all they clearly, but do they have to be particularly with credit? Like, it's like you just want the cash to go into. Think about what what my home is four. And I think about into journeys, right? If you think about the problem moms who started to solve it's not I give me a current account. It's helped me manage my money. If you think about the problem of mortgage souls, it's not give me a mortgage. It's helped me own my own home. I don't treat the path to doing not comes from saving deposit. It comes from all of the paper purses involved. And you do see some people some Bruns starting to build very strong execution-only mortgage platforms that help you get your doc documents. But I think there's so much more to go like Bank in digital Banking's. One percent finished we say that because the so much you can do when you start thinking instead of commodity products. If you start thinking about those enter enjoy what are those services, I can do if I have.

Bruns apple Bank one hundred percent One percent one year
"customer advocacy" Discussed on The Brutal Truth About Sales and Selling

The Brutal Truth About Sales and Selling

04:32 min | 2 years ago

"customer advocacy" Discussed on The Brutal Truth About Sales and Selling

"And as a rep what you run into is the biggest point of resistance outside of budget, which is what we spoil shit. Right. It's kind of it's like there's plenty of money. But you know, where you were you on the list, and how do you get pushed up on the list? Absolutely. I've actually asked that to to to customers and prospects. I said, hey, I'll say I realized we're not a top priority worry channel that is is not tested by. Today, you haven't you haven't touched on third party validated reviews before. So how do we get? How do we get up the list? How do we become a priority for you? So we have to have that conversation. And I think it's just being open and honest in in a sales process. It's it's putting it's putting forth. Really, you know, if you look at like, the Sandler sales methodology pupil by based on pain gain or fear risk right in what I think where we missed the Mark on a lot of times in sales is, you know, just talking about the economy or the industry that you're in in where it's shifting. So when I'm having these conversations around how do we become a priority? It's hey, look, you know, here's all the data Forrester Gartner. You know, all these psychological studies on how people buy we have the traffic. We know that. And we know how people are buying today. If your brand is not represented accurately, and you know that there are buyers on our site right now in market why? Would you not take advantage of this even to try it for at least a year? So so that's really the conversation. I think I'm having you know, I see, quite frankly. I don't hear no allot here. Now's not the right time. And so do you usually drive sales the sales people to talk to the marketing people of both, you know, we'll we'll we'll find avenues into to either side of the business. If it sales, we're gonna lead with you know, how can we help that salesperson be more effective in whether it's how can they have a bigger impact on targeting the right audience or how can we enable sales to reach out at the right time with the right message. And then they'll go back to marketing and said, hey, we need this or vice versa. Right. Marketing will go back to sales and say, hey, you guys need girls need this. So yes, absolutely. We'll start kind of on both past. And what do you see on marketing stack that is higher up on priorities than you guys? That sex ternal, obviously, get the internal stuff and everything great question. I I would say you'll people prioritize marketing automation platforms. They want to focus on working whether it's with an agency curated content. Whether it's product marketing content marketing digital marketing spending money on linked in so all of these different channels. I think that's why our people do end up working with us is because we can impact and make their lives a lot easier by providing them with that content with the with the channel of market buyers. But yeah, I would say marketing automation is probably one of the bigger areas of focus website, making sure they focused and spend money on channels that are generating demand today because we're not a demand gen platform. I mean, we help people create content in intake, the voice of their customer to help them curate demand. But we're not going to provide them with a ton of leads. We do have that punctuality. But that's not the primary driver. Our sites. I mean, I would think if you could come up with what their customers by before they buy their product. Meaning like like when the Salesforce case, no one buys sales automation until they buy CRM. Exactly. Okay. So if they just bought a CRM guess what give them three months via sales automation. And then what are they up to that? Right. There's this. You know, one domino effect. And I think if you could use that approach where you could really say, okay. These people bought this. Now, they're probably going to be in market in three months for something. Like this. Does that resonate at all? You know, I would say were I would say we're mutually exclusive from a lot of that. I don't think this channel when you look at customer advocacy, in advocacy marketing, in general, I don't think there's really a single technology that would would be purchased as a precedent to needing to to focus on the voice of.

customer advocacy Gartner Salesforce three months
"customer advocacy" Discussed on The Brutal Truth About Sales and Selling

The Brutal Truth About Sales and Selling

03:52 min | 2 years ago

"customer advocacy" Discussed on The Brutal Truth About Sales and Selling

"We'll we'll go into a prospecting message along the lines of data points right research. That's been done on the buying journey and a lot of companies. It's funny. You would think that those people out there have have shifted in their leveraging case studies in third party reviews now, but they're not, you know, reviews are sought after at a clip of forty nine percent. Versus case studies that's foresters own research. So when you look at the customer voice, it's missing and it's replaced with a sales rep half the time, it's rambling on about features in why they're tech is better than the twenty other niche solutions out there. So we don't do that. So in our messaging, we try and convey like, hey, we have this amazing target audience. We have people that are on our site. And it's all about in sales marketing, right? The right message the right time the right account. And we know who these people are on our site. We know who they are searching for technology. So we can we can share some. Of that data and really give them just some insights into what we do in that typically sparks a conversation. And what is your strategy? Do you do place a call into the CMO? Do you go through your linked to network? Find out who you may know there. What what is your what your methodology? I've heard you. This question plenty of times on a podcast on your podcast, and it's all of the above. Right. You know, somebody actually in the C suite they're not gonna typically respond on your one, you know, Lincoln in male or a post on social, so so we we do a lot of different types of strategies. And I think it's combining all of them. It takes what seven eight nine contacts touch points just to get somebody to respond, even if it's a, hey, you know, stop bothering me. So I do all of the above. And I found that again conveying what other vendors in their space are doing and how they're using GT crowd to reach out to their target audience and how their customer focused and obsessed. That's that's really it will spark the interest. Whether it's an Email a video that I send out that's. Part of what we do in terms of getting people to to schedule a meeting in that meeting. What does that include a presentation a demo what resonates with these people? Again, I think it goes back to understanding what's important to them. If they don't have a customer advocate strategy, if they don't spend time in their marketing and sales process focusing on how they tell stories right stories are what people cling onto and people react, you if they're not telling that story in articulating it in a way with content that is digestible and short inarticulate, then we can then we can go into that first meeting and get a better understanding of where we might provide some impact because with with GT crowd, specifically were were combating against Gardner, right? Gardner's a thought leader, they're providing all this great industry insights, but it's all analysts based right GT crowd and other review sites as well specifically were carrying content all poached from. The voice of the customer all those data points we collect in our surveys. So when we go into those first meetings specifically, Brian we're leading with data were leading with insights in were leading the point of view going back to how you ask me how how were making an impact in in the industry right in UAE, people are help people find us. So with that being said kind of long answer we will go through in my space in the enterprise like I don't show a demo right away. Like, that's you know, that's selling one on one. If if I don't have something, you know, if I don't know what your challenges are what you're trying to do for next year. I don't know if I can help you. So I think it's just having that conversation in keeping things really casual up front asking some really good qualifying questions in figuring out is customer advocacy, important to the organization if so why. Well, I mean, I spent a lot of time with marketing people, and they've they've got a million people trying to get a piece of their budget. They care about attribution. But there's no real attribution sales. Exactly. Right. It's like cut it out..

CMO marketing and sales Gardner Brian customer advocacy UAE Lincoln forty nine percent
"customer advocacy" Discussed on KOMO

KOMO

02:09 min | 3 years ago

"customer advocacy" Discussed on KOMO

"To have a lot of fine so planned parties and was just ready for anything it was pretty phenomenal kids who came to today's memorial wrote messages to hunter and sent them by balloon up into the sky the launch included hunters favorite song thunder by imagine dragons alaska airlines is a new set of rules when it comes to bringing a comfort animal on board komo's brian calvert has more if you purchase your ticket after may first and plan on bringing your emotional support animal on the flight alaska has some new requirements the airlines wants to be clear that this is not for service animals but for animals for emotional and psychiatric support i have not been a flight attendant who has not had some experience for the pet and the cabin laura gladden president of the association of professional flight attendants tells c b s so i think a lot has to do with not having to pay a way to bring your pedal on and it's it's really gotten out of hand she wants to be clear i don't really want to you know brush with a broad brush everyone who has an emotional support animal if they can be very very helpful and i haven't talked myself but she says there are those who use the emotional support label simply to bring a pet along and sometimes the pet is untrained and interferes with other passengers fifty documented reports where there was a return to the gate or somebody who was bitten or noncompliance hardly because until now they've really been no rules when it comes to emotional support animals alaska's new support policy requires three documents to be submitted at least forty eight hours before an emotional or psychiatric support animal is taken on board one is a health advisory form for the animal one is a mental health form for the human signed by a doctor and the third is an animal behavior form in which the owner accepts all lie ability if something goes wrong rape prentice alaska airlines director of customer advocacy says quote we are making these changes now based on number of recent incidents where the inappropriate behavior of emotional support animals has impacted and even injured our employees other guests and service animals poor jim coach's director of the seeing eye an organization.

komo brian calvert alaska president director customer advocacy hunter rape forty eight hours
"customer advocacy" Discussed on KOMO

KOMO

02:00 min | 3 years ago

"customer advocacy" Discussed on KOMO

"The president couldn't have set down except for the revolving door of attorneys i mean wolf the number of attorneys that the president has asked to be on his team and turned him down or the number of attorneys he's had on his team that then walked or were fired constitutes about the size of the entire state bar and couple of small states congressman denny heck appearing with cnn's wolf blitzer responding to the report rudy giuliani's joining president trump's legal team alaska airlines has issued a new set of rules when it comes to bringing a comfort animal on board komo's brian calvert has more if you purchase your ticket after may first and plan on bringing your emotional support animal on the flight alaska has some new requirements the airlines wants to be clear that this is not for service animals but for animals for emotional and psychiatric support i have not been a flight attendant who has not had some experience for the pet in the cabin laura gladden president of the association of professional flight attendants tells cbs so i think a lot has to do with not having to pay a way to bring your pedal long and it's really gotten out of hand she wants to be clear i don't really want to brush with a broad brush everyone who has an emotional support animal they can be very very helpful and i haven't talked myself but she says there were those who use the emotional support labels simply to bring a pet along alaska's new support policy requires three documents to be submitted at least forty eight hours before an emotional or psychiatric support animal is taken on board one is a health advisory form for the animal one is a mental health form for the human signed by dr and the third is an animal behavior form in which the owner accepts all lie ability if something goes wrong ray prentice alaska airlines director of customer advocacy says quote we are making these changes now based on a number of recent incidents where the inappropriate behavior of emotional support animals has impacted and even injured our employees other guests and service animals brian calvert komo news.

president cnn wolf blitzer rudy giuliani trump komo brian calvert alaska cbs director customer advocacy congressman denny heck ray prentice forty eight hours
"customer advocacy" Discussed on KOMO

KOMO

02:07 min | 3 years ago

"customer advocacy" Discussed on KOMO

"History of this investigation thus far there's no reason why the president couldn't have sat down except for the revolving door of attorneys i mean wolf the number of attorneys that the president has asked to be on his team and turned him down or the number of attorneys he's had on his team that then walked or were fired constitutes about the size of the entire state bar and a couple of small states congressman denny heck appearing with cnn's wolf blitzer responding to the report rudy giuliani joining president trump's legal team alaska airlines has issued a new set of rules when it comes to bringing a comfort animal on board komo's brian calvert has more if you purchase your ticket after may i plan on bringing your emotional support animal on the flight alaska has some new requirements the airlines wants to be clear that this is not for service animals but for animals for emotional and psychiatric support i have not a flight attendant who has not had some experience for the pet the kevin flora gliding president of the association of professional flight attendants tells b cbs so i think a lot has to do with not having to pay a way to bring your pet along and it's really gotten out of hand she wants to be clear i don't really want to you know brush with a broad brush everyone who has an emotional support animal if they can be very very helpful and i haven't talked myself but she says there were those who use the emotional support label simply to bring a pet along alaska's new support policy requires three documents to be submitted least forty eight hours before an emotional or psychiatric support animal is taken on board one is a health advisory form for the animal one is a mental health form for the human signed by a doctor and the third is an animal behavior form in which the owner accepts all liability if something goes wrong ray prentice alaska airlines director of customer advocacy says quote we are making these changes now based on a number of recent incidents where the inappropriate behavior of emotional support animals has impacted and even injured our employees other guests and service animals brian calvert komo news your money at twenty and fifty past.

president cnn wolf blitzer rudy giuliani trump komo brian calvert alaska kevin flora director customer advocacy congressman denny heck ray prentice forty eight hours
"customer advocacy" Discussed on KOMO

KOMO

01:59 min | 3 years ago

"customer advocacy" Discussed on KOMO

"Without registering for an account you're alerted before your parking expire so you can add more time bellingham kirkland mci already use that app well alaska airlines has issued a new set of rules when it comes to bringing a comfort animal on board combo's brian calvert has the story if you purchase your ticket after may first and plan on bringing your emotional support animal on the flight alaska has some new requirements the airlines wants to be clear that this is not for service animals but for animals for emotional and psychiatric support a flight attendant who has not had some experience with a pet in the cabin president of the association of professional flight attendants tells cbs i think a lot has to do with not having to pay a way to bring your pedal along and it's it's really gotten out of hand she wants to be clear i don't really want to you know brush with a broad brush everyone who has an emotional support animal if they can be very very helpful and i haven't talked myself but she says there were those who use the emotional support label simply to bring a pet along and sometimes the pet is untrained interferes with other passengers we had fifty documented reports where there was a return to the gate or somebody who was bitten or noncompliance hardly because until now there are really no rules when it comes to emotional support animals alaska's new support policy requires three documents to be submitted at least forty eight hours before an emotional or psychiatric support animal is taken on board one is a health visory reform for the animal was a mental health form for the human signed by dr and the third is an animal behavior form in which the owner accepts all ability if something goes wrong ray prentice alaska airlines director of customer advocacy says quote we are making these changes now based on a number of recent incidents where the inappropriate behavior of emotional support animals has impacted and even injured our employees other guests and service animals boy jim coach's director of.

mci alaska airlines brian calvert alaska president director customer advocacy jim coach bellingham ray prentice forty eight hours
"customer advocacy" Discussed on NewsRadio1620

NewsRadio1620

02:02 min | 3 years ago

"customer advocacy" Discussed on NewsRadio1620

"Mm breaking the heat big industry beat this is tech it out the technology colonist author and tv personality mark saltzman were chatting with lucas peterson director of customer advocacy at links this a leading home networking company were chatting about what to look for in a new wi fi router and we'll get to some tips to improving the performance of your existing route or momentarily but we are now talking about the benefits of mesh network which is ideal for larger homes really the big reason for i think he'd be take often match technology is horror these ifp eager to providing very fast internet connections typically if you're getting um you know speed through one hundred two three hundred megabits per second from internet server provider when you're close to a traditional route her you're going to be getting those speeds uh you know as your own you're in the same room or within you know several feet of it but as you start to get further and way that speed really drops off than the beauty of matches that throughout your home uh you can get that same speed that you have five feet away from your route or you know in your backyard or in your garage or anywhere else so it's really a different approach and it and it it really ensures that you're getting what you're paying four or from your internet service provider real everywhere in your home as opposed to just in the same rumor in very close proximity to it which which would be normally the case with a traditional rather right yeah i know my kids complain that the wifi their rooms it was terrible so they always have to go to a uh a location in the house like a kitchen that was near where the router was days until they install the match network so you you put these little boxes these extenders or repeaters throughout the home they all communicate back with the route or makes a digital handshake if you will so it broadens the range of the wi fi and it also means you don't have to manually connect to a a.

director customer advocacy mark saltzman lucas peterson wi one hundred two three hundred five feet
"customer advocacy" Discussed on NewsRadio1620

NewsRadio1620

01:32 min | 3 years ago

"customer advocacy" Discussed on NewsRadio1620

"Home could handle all of this what if you're trying to stream a high definition or ultra high definition movie over net flicks while at the same time your kids are playing an online game welltailored what's new with wi fi and perhaps some tips to getting the most out of it we're joined by lucas peterson director of customer advocacy at linked this what are the leading networking companies welcome to the show lucas thanks for having me mark sure thing so talked to us about the growing importance of wi fi in the home if this was ten years ago it was probably just your desktop computer that was using the internet and it may not have even been wireless at one of we might have had that ethernet plug in the back of the tower but fast sports 2018 and that's a really different story yeah absolutely it definitely has grown exponentially over the past uh not even ten years but five years uh you're right now on average were starting to see uh between fifteen and twenty five devices on the what we would consider to be the normal whole network so we've definitely come a long way from the the original days of to your point the uh the single desktop plugged into the modem uh that that used to be the norm for internet yes for sure and it's not just as they set off the top lucas it's not just computers anymore but you don't eat book readers speakers like amazon echo gugel holds everything is requiring wifi so we have to make sure that the the the wireless route or could handle all of that traffic but before we talk about.

customer advocacy wi lucas peterson director amazon ten years five years
"customer advocacy" Discussed on WAFS Biz 1190

WAFS Biz 1190

01:30 min | 3 years ago

"customer advocacy" Discussed on WAFS Biz 1190

"Can handle all of this what if you're trying to stream a high definition or ultra high definition movie over lex while at the same time your kids are playing an online game welltailored what's new with wi fi and perhaps some tips to getting the most out of it we're joined by lucas peterson director of customer advocacy at links this one of the leading networking companies what to the show lucas thanks for having me mark sure thing so talk to us about the growing importance of wi fi in the home if this was ten years ago it was probably just your desktop computer that was using the internet and it may not have even been wireless it when we might have had that ethernet plug in the back of the tower but fastforward to 2018 and that's a really different story yeah absolutely it definitely has grown exponentially over the bad not even ten years but five years you're right now on average we're starting to see uh between fifteen and twenty five devices on the what we would consider to be the normal on network so we've definitely come a long way from the the original days of to your point the uh the single desktop plugged into the modem uh that that used to be the norm for internet yes for sure and it's not just as they set off the top lucas it's not just computers anymore but you know de book readers speakers like amazon echo gugel home everything is requiring wi fi so we have to make sure that the the the wireless route or can handle all of.

lex customer advocacy wi lucas peterson director amazon ten years five years
"customer advocacy" Discussed on WCHS

WCHS

02:20 min | 3 years ago

"customer advocacy" Discussed on WCHS

"Breaking the luke speak industry speak this is tech it out with technology governonist author and tv personality mark saltzman poor chatting with lucas peterson director of customer advocacy at linked says a leading home networking company were chatting about what to look for in a new wi fi router and we'll get to some tips to improving the performance of your existing route or momentarily but are now talking about the benefits of mesh network which is ideal for larger homes really the big reason for i think he'd be take off and match technology is horror these ifp zarda providing very fast internet connections typically if you're getting a a speed of one hundred two three hundred megabits per second from internet provider when you're close to a traditional route or you're gonna be getting those speeds uh you know as you're you're in the same room or within you know several feet of it but as you start to get further and way that speed really drops off and the beauty of matches that throughout your home uh you can get that same speed that you have five feet away from your route or you know in your backyard or in your garage or anywhere else so it's really a different approach and it and it really ensures that you're getting what you're paying for or from your internet service provider everywhere in your home as opposed to just in the same rumor in very close proximity to it which which would be normally the case with the traditional route right yeah i know my kids complain that the wifi their rooms uh it was terrible so they always had to go to a uh a location in the house like a kitchen that was near where the router was based until installed the match network so you you put these little boxes these extenders or repeaters throat the home they all communicate back with the route or makes a digital handshake if you will so a broadens the range of the wi fi and it also means you don't have to manually connect to a a subbed network right like before with a regular extender from a few years ago it would be you know my homes route her name let's call it home wifi and then it would be home wifi dash t e x t and sometimes you had to manually connected at secondary extender but now you don't need to with match it's all one network wherever you walk around the house exactly atteyya takes away.

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"customer advocacy" Discussed on WCHS

WCHS

01:32 min | 3 years ago

"customer advocacy" Discussed on WCHS

"Home could handle all of this what if you're trying to stream a high definition or ultra high definition movie over legs while at the same time your kids are playing an online game welltailored what's new with wi fi and perhaps some tips to getting the most out of it we're joined by lucas peterson director of customer advocacy at links this one of the leading networking companies welcome to the show lucas thanks for having me mark sure thing so talked to us about the growing importance of wi fi in the home if this was ten years ago it was probably just your desktop computer that was using the internet and it may not have even been wireless it one of we might have had that ethernet plug in the back of the tower bud fast boards 2018 and that's a really different story yeah absolutely it definitely has grown exponentially over the past uh they're not even ten years but five years uh uh you know right now on average were starting to see uh between fifteen and twenty five devices on the what we would consider to be the normal home network so we've definitely come a long way from the the original days to your point the uh the single desktop plugged into the modem uh that that used to be the norm for internet yes for sure and it's not just as they set off the top lucas it's not just computers anymore but you know eat book readers speakers like amazon echo and gugel hold everything is requiring wifi so we have to make sure that the the the wireless route or could handle all of that traffic but before we talk.

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"customer advocacy" Discussed on Windows Weekly

Windows Weekly

01:42 min | 3 years ago

"customer advocacy" Discussed on Windows Weekly

"Green check marks all the way across in every single category sonnett livers residential and business fiber to the premise networks with gigabit connectivity in san francisco in the san francisco north bay area the east bay area i don't wanna make you jealous but listen to what you get 15 email accounts a gigabyte of storage personal web hosting a new domain fax lines serve as a home phone connection with unlimited local and long distance calling and of course one thousand up to speeds of up to one thousand megabits per second for forty dollars a months if they can do it why can all these other guys do what they are profitable this is how it ought to be and they stand up for your privacy they don't have any band with caps you could switch from your local carrier so you could even keep your phone number sonics customer advocacy is paving the way for a better state of internet access in american i just i just want to support him 'cause they're fighting the good fight for all of us join the internet revolution visits sonic s o n i see soniccomtwit to get your first month of sonic internetphone service free plus bundled with dish in say one hundred twenty dollars on your sonic bill visit soniccomtwit to find out if they're available in your area and if they're not column and say i want it all right guest audi on skype three i am turning up the volume turning up his sound we are headed back to e mine my future home paul throughout mary joe fully in paul let's say introduced your guest.

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"customer advocacy" Discussed on This Week In Google

This Week In Google

01:47 min | 3 years ago

"customer advocacy" Discussed on This Week In Google

"Challenge the stuff is now me without gitte pi a little bit later in december uh sonic goes counter to a lot of what a lot of the other isps are doing their dedicated their firmly dedicated to this idea of unlimited uncapped privacy focus dinner at saanich delivers residential and business fiber to the premise networks with gigabit's connectivity in san francisco the north bay area and the east beria internet service includes fifteen email accounts at one gig of storage personal webhosting with a new domain and fax lines service from only forty dollars per month sonic offers downloads speeds up to one thousand megabits per second home phone connection with unlimited local and longdistance calling is included in all of their services uh switching from your current carriers actually very easy you can keep your existing phone number thankfully and by standing up for privacy friendly and local customer support uncapped band with and affordable pricing for all his products well some sonics customer advocacy is paving the way for a better state of internet access in america and really sets a standard i i feel for how isps should be and you know increasingly are not sonic is steadfast in their commitment to our privacy and you know just being very pro customer proconsumer joined the internet revolution visit soniccomtwit you'll receive your first month of sonic internet and phone service for free plus bundle with dish and you'll save one hundred twenty dollars under socked bill visit sonicacomtwit that soniccomtwit we've thank sonic for their support.

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"customer advocacy" Discussed on Security Now

Security Now

01:37 min | 4 years ago

"customer advocacy" Discussed on Security Now

"And speaking of what they want i'm gonna take a sip of coffee leo you want coffee good as i got some everybody wants but not everybody can get our sponsor sonic dot com they literally bring you the show each and every week at all always shows because we are on a ten gigabits symmetric 5hour connection to the internet rub it in that every thank you sabic thank you but you can get sonic at home in many cases maybe not many cases in a few kit if you're in san francisco the north bay area or the bay area and listening this show there's no reason you shouldn't have sought against the best internet service provider when we're talking about the list of things governments wanna do to shut you down you'll will be happy to know sonic stands up for its customers they believe in privacy they believe in no bandwidth caps no limits and affordable pricing for everything plus of course friendly local customer support sonics customer advocacy's paving the way for better state of the internet across the united states and i even though you probably can't get it where you are um you should he be grateful that sonic is doing what they do to change internet access in this area and as they grow much more of the united states to many people pay too much for unsatisfactory cable internet sonic delivers fast affordable internet and phone by the way ntv to businesses and homes all over california what are you get.

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