Aired 1 year ago 10:08
customer centric cio Discussed on Biz Talk Radio
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Aired 7 months ago 23:27
Adobe CIO Cynthia Stoddard
393: Adobe CIO Cynthia Stoddard discusses how the company has modernized its technology stack. She notes that architecture needed to lead the companyâ€™s decisions and be in everything that it did going forward. Through this modernization, Adobe has switched to being cloud-enabled and it has enabled architecture and business capability changes without causing disruption along the way. We also discuss Cynthiaâ€™s take on immersive technologies, how Adobe is using AI to complement its workforce, how the company has transitioned from selling box software to becoming more customer-facing, among other topics. Read More... The post Adobe CIO Cynthia Stoddard appeared first on Metis Strategy.
Aired 10 months ago 36:15
Workday CIO Diana McKenzie
382: Workday CIO Diana McKenzie discusses the importance of understanding how the customer experiences the companyâ€™s product and the competitorsâ€™ products. Diana notes that CIOs have a unique opportunity to collaborate with customers, hear their feedback regarding what they hope to see from their products, and bring those insights back to the company. To better understand the product, the company has rolled out a Workday-on-Workday program, where IT is the first user of Workdayâ€™s product. This allows Dianaâ€™s function to influence how the product evolves and enables Workday to ensures that their product strategy always reflects what the marketplace is likely to need most. We also discuss Dianaâ€™s experience serving on a public board, the employee engagement survey Workday has rolled out, Workdayâ€™s acquisition of Adaptive Insights, among other topics. Read More... The post Workday CIO Diana McKenzie appeared first on Metis Strategy.
Aired 7 months ago 28:01
Ingram Micro CIO & CDO Tom Peck
392: Ingram Micro CIO & CDO says that Ingram Micro is in race to win the customer experience. The speed in which IT is delivered has changed dramatically. In response, Ingram Micro has made massive changes around its IT team. These changes include shifting from a traditional waterfall approach to agile and scrum methodologies, changing its technology stack to be more reliant on microservices, getting people to collaborate in small teams, and showing businesses that a near-perfect product delivered in a short period of time is better than a perfect one in a long period of time. We also discuss Tomâ€™s view on AI, IoT, and zero-trust architecture, why CIOs need to focus on strategy, ways in which the CIO role has remained the same over Tomâ€™s several decades in the role, among other topics. Read More... The post Ingram Micro CIO & CDO Tom Peck appeared first on Metis Strategy.