Aired 20 hrs ago 4:26
Trump To Sign Executive Order Aimed At Health Care Costs
NPR's Business Story of the Day
From the news
Aired Last week 17:05
Wednesday 6/12/19 - Gangs, Comcast, And Bowling Shops
Carl joins the show to bullshit with Eddie about some possible upcoming guests. Eddie talks about how he got blown off by a guy in a gang, how he annoyed the shit out of his Comcast guy, his white whale in the Bowling guy, and more.
Chicago Dog Walk
Aired 2 months ago 13:23
Beyond Meat boots its meat-focused investor, Comcast (shockingly) hits record high, and one startups worst 1st week
Plant-based meat innovator Beyond Meat had an awkward investor: The world’s 2nd biggest meat producer, Tyson Foods -- So Beyond Meat kicked it out before its upcoming IPO. Old school cable throwback Comcast is winning even though you cut the cord. And Luminary was supposed to be the future of podcasting, but its 1st week went really badly.
Aired 3 months ago 44:01
How Comcast Interacts With Customers on Social Media 6 Million Times Each Year
Lisa Blackshear (Sr. Vice President of Communications, Digital Media at Comcast) joins the Social Pros Podcast to discuss managing a social care team that handles millions of interactions each year. Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers) Convince & Convert (Experience This! Show: experiencethisshow.com) Yext (The Everywhere Brand: http://offers.yext.com/everywherebrand) In This Episode 06:29 - How Comcast scale up their social care team to over 400 agents 10:26 - How customer expectations have evolved with social engagement 16:09 - How the social care team at Comcast adapts to their customer’s tone to interact on a more personal level 21:49 - How to coordinate multiple touchpoints with customers from a customer care standpoint 30:14 - How to utilize insights gained from customer interactions 33:51 - How to coordinate between the social care team, communications/PR, and branding Resources Get the new State of Marketing report for free from Salesforce here. Find out more about the community at SocialMedia.org with a special form for Social Pros listeners here. Follow @ComcastCares on Twitter here. Visit SocialPros.com for more insights from your favorite social media marketers.
Social Pros Podcast