Aired 1 year ago 4:37
chief sales officer Discussed on The Chief Customer Officer Human Duct Tape Show
The Chief Customer Officer Human Duct Tape Show
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Aired 10 months ago 43:35
How to Build Your Customer Success Forecasting System with Eleanor O'Neil
"I was really looking to achieve an experience that was elegant. I'm a big believer in that," said Eleanor Oâ€™Neil, regarding her decision to create a customer success forecasting system. Eleanor is the Chief Customer Experience Officer at Workshare, a B2B company that manages document productivity and security software for legal firms. Eleanor knew she could scale the business and focus on how Workshare's services can truly benefit the customer. Her goal was to figure out a system that would improve customer success while also lifting some of the burdens off of the sales team.
Aired 9 months ago 33:18
WHAT THE BEST SALES LEADERS ARE DOING DIFFERENTLY TODAY
https://www.b2bRevenue.com - Get Your Free E-Book on How Companies make Decisions. FAQ: 1 YEAR ACCESS, PAY MONTHLY OR ANNUALLY NOT A SUBSCRIPTION OFFICE HOURS EVERYÂ OTHER WEEK VIA ZOOM UNLIMITED 1-ON-1â€™SÂ ARE FREE AS LONG AS THEY CAN BE SHARED IN THE COURSE FULL ACCESS ON DAY ONE Â Video Emails by Covideo = http://www.Covideo.com Â Â Â â€” SAMPLE EMAIL TO EXPENSE THE COURSE MGR, Â I have been listening to the brutal truth about sales podcast for X months and it speaks to the issues we face. Â They currently offer a course that includes video instruction, group Q&A and One-on-One coaching. Iâ€™m committed to my own personal development and would like your help in expensing the course. Â It would pay for itself if I closed only one new deal of $X value. Â Please let me know by Friday if I can move forward with this 1 year course. Â Thanks, ME â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€” Audible 30 day Free Trial: http://www.audibletrial.com/BrutalTruth Â Â Check out my YouTube channel and watch my Free Sales/Social Selling Course. https://www.youtube.com/subscription_center?add_user=MaverickMethod Â Â Listen to The Sales Questions PodCast: https://itun.es/i67d3Ry Â Â Listen to The B2B Revenue Leadership Show: https://itunes.apple.com/us/podcast/b2b-revenue-leadership-show/id1174976428?mt=2 Â Â Join The Gaggle and Spread The Brutal Truth: http://gaggleamp.com/i/xfpnkxv Â LeadFuze Coupon = SALES20 - to get 20% more leads https://www.leadfuze.com/#_l_1i Â Â Â Use Find that Lead to get anyoneâ€™s email: https://findthatlead.com/pricing#_r_brian81 Â Get a 30 day Free Trial of Pipedrive with â€œBRUTALTRUTHâ€ coupon at https://www.Pipedrive.com Â Â Â Twitter: @briangburns LinkedIn: Brian G. Burns Facebook: Brian Burns YouTube: Brian Burns SALES PODCAST
Aired 9 months ago 50:59
Building Culture and Customer and Employee Experience at The YMCA
We explore improving CX at a large-scale non-profit, specifically at the YMCA (The Y). I chat with Bob Thomas, the first chief experience officer at The Y, who serves the Greater Minneapolis St. Paul area. The Y is a leading nonprofit organization for youth development, healthy living, and social responsibility. Bob and I chat about his role and the work that he had to do in an organization that didn't have a CX team or any CX experience. He shares that despite this, The Y did a good job communicating that being a CXO would be a strong mission-focused role, which was something that was very important to him. Bob shares some of the strategic approaches that he and his team took to improve operations and culture on the path to creating a better total experience.