4 Burst results for "Wally masur"
"wally masur" Discussed on Mon Carnet, l'actu numrique
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Where Conversational Interfaces Belong in Banking - with Shankar Narayanan
"So shankar. I wanted to start off talking about what elements of workflows within banking where we can really apply conversational interfaces today. I think there's a lot of claims about ai taking over customer service or some other functions but of course it's more nuanced than app when you take a look at where your technologies being applied and what you see in the landscape. How would you summarize wear conversational interfaces fit in in banking right. So there's a lot of hype around conversational So i would like to break that particular meant we are on the very early stages of conditionally. I am in the technologies just evolving as long so in terms of in banking. I think the key use case for conditionally is of several but let me talk about the customer engagement side am banks are looking at cutting costs on call centers and reputation calls which comes into the call center they move into some form of a flow for chat bots and chad votes has to be intelligent enough to understand that alonso's and respond appropriately the challenge. Which we've been seeing and which most of the companies thunder companies are evolving from celebre. Give you an example. This has been restarted. This company was that everything's moved conversation and unstructured data. And we just happening where you have people chatting or come on what they can ask anything. Because there's no structured work or the zone many shropshire that they can ask anything. So you'll you'll heavy lifting is done by your systems in entirely to understand. The piece has to be good enough to understand the intent and appropriate the answer Their tools at one is banks have to be pretty strict in terms of how they respond just to make sure that the brand is kept so the way. If if it's an ai which is open to training or training without any human interface. It can this phone and get trained and If based on property may give a wrong response so if we need to have a better control on that and stock has to be built in that so what we are seeing or the bureau of let me give you an example right when we started in twenty seven twenty eight when we launched our first services with a bank the workload pretty structured the opportunity impact build a lot of variations on radiance fall the the intense again the stroke of the nlp to understand how pavilions for that to respond a car in the food has to happen is let me give an example if i make a query that hey there's my checkbook i applied for it guest today so you may have multiple variants which built in and the system understands what you intend hits and response to it. We launched. We had of art. Sixty thousand interactions per day mid some of the banks on viet launched in india. Where the there are twenty million customers and the operational team was overwhelmed. Because you can't keep having team billions so we have to build a deep learning mortar so that it auto trains and the billions auto bill so this my team both so there was a lot of learning which we act do as we each rated in canonisation layer journey the customer engagement side. That's the sign the law of other use cases which is emerging will the last few years especially in a machine comprehension whether market documents which banks have and. Let's assume that you are a relationship manager and you just want to know that on. How is the apple Gonna be doing tomorrow. And what does the cio report. Amancio information office of has created and the relationship manager doesn't have time to read through it so you have a reading the document which is being fed understanding the intense and comprehending it and you can quit any queries and it will not give up particular on servile pick relevant answers and showcase whether human gan understand it and pick up the knossos. It's such plus plus right. So i see that as a segment which we are working on with some max banks so using a for internal processes you have the rpm which is basically. That's a separate were to complete version. But in terms of con- additionally is fell focus on you. See a lot of use gives us or hr all the mundane tasks which people have to communicate with. A human is being moved onto box or workflow base os and that starts the shift which is happening. And we're seeing that. I have data which shows the in fact last month a one of the banks did six million interactions in a month. Or the because it's amazing but the final. Wally masur doing now just to clarify chocolate. This is six million internal interactions. You're talking about this. hr faculty here. No no no. No your customer writ large of a lincoln howard phasing customer actions retail banking iraq jumps rea-. Now that makes sense humans out there but just imagine a call center will not be able to have that kind of scalable volume now. There are lots of unique interactions which are happening which banks looking through. So i'll give you an example while the banks had to adam. Api just tell where the credit card is going to be delivered on which day just going to be delivered because they didn't have the use case but customer Asking that i applied for credit card. Where is it. I haven't received it so bank said okay. I don't want this to go to the call center. I want to based on customers asking these questions. Why don't i give a particular times time kind of thing where i can tell where the where the credit card is share not share so what is happening with conversation is if banks can leverage and i think banks are slowly understanding the scale of it
"wally masur" Discussed on WRKO AM680
"Oh my goodness I know well later but you're saying about gingerbread do you just take Christmas so you're saying I love it don't got where I was a nurse gingerbread is something that's not a weed gingerbread gingerbread as a as a building material in a car accident is last resort gingerbread cookie you better use the plywood ranch of of food like no real like you try worst flavors do you guys not miss the the scene cuisine Mary Todd Lincoln eight to enjoy personally come a long way old Yankee cuisine I would like for my saw you you were eating brown bread and mac and cheese Shattuck yeah that lets me about Mary Todd Lincoln in the background of brie cheese who wants one cut chunk of every French by the way thank you I don't know what it is that they have first we we breed well worth well what do you guys what do you eat that's like festive yeah Chris make you'll log house what a night how about a nice how about a nice a Cup of hot chocolate with peppermint sure sounds good how about a nice colorful sugar cookie right speaking to merry Tabor Nystrom Wally Masur Shockley log cookies and my sister makes it's it's it's a it's a little have permanent the chips inside which ended dipped in chocolate and walnuts alright alright alright I'm allergic to want to mostly wow that's that's results yeah I know I don't I don't have your sister kill you like you know I just get my mouth just gets it you that's arts are next to you in every manager let's bring in some walnuts have because none I mean we need some out I want to this is what happens when anybody rips trump on the show are Texters get a pretty upset about it yeah these two believe polls thank god they're not in charge of anything like small children because they would believe him up forever you yeah I've got I've got I've got an eleven year old and you've made the mistake of of criticizing trump in any way but I I asked you before the break out attic you by the way it did Hey I'll let the record show that while I'm addressing these charges that have been levied on my character Mr missiles character of that they should be going to the local some dot com as well as the mark come on price because there's a description you want right it's only it's like a two Bucks a week or something like that bus knows well but here's the thing I am only trying to be fair with the trump thing I think he's busted also single bomb was busted about six times and George W. was busted so are we just gonna himself presidents every time I don't know but if you already heard that they say if the dems when we got to impeach and you've already heard there was there were Democrats say look we're gonna be Jim again if it happens that not so are we doing this now forever is not is in my weight speaking of political missteps is that not one of the quickest ways to sort of fire up consolidate the the the trump base by saying Hey by the way what your whatever your vote's going to be it doesn't matter already and we haven't even got to election day because what I but going forward is like we're all doing this thing what's a high crime and misdemeanor whenever but is it possible for someone that is in your party to commit a high crime as president would you ever call them out if you're a Democrat would you on it like look in the mirror time would you ever say yeah you know they got to go if you're a public hearing is there anything trump can do that would get that taxes the just add you to believe calls me to go is there anything that trump could do that that guy would say yeah you know that was a little much or we just this is where we are now which is if it's our guy don't care I they can do they can shoot somebody at that Avenue we're good they can put their kid on Boris my for fifty grand a month and we have it has blind partisanship taken over the edge of probably yes it's pretty close to yes I think for many people in our free to cede any ground because they're in pitch battle but I I'll tell you I was more concerned with trump you know we're trying withdrawing supporting the Kurds then I am with this I still think that you are that store in Washington it's the most not talked about story of the week it's the real news story of the week The Washington Post story the Afghanistan papers have you guys seen for twenty years now the bush administration the Obama administration they've been lying about Afghanistan and and they've been knowing right and lying about it which that's why you get out of here which I don't trust these guys and I don't it's coincides with the spirit of something only one person has been saying which is Donald Trump you know it is coincides with what I've been saying which is they're all the same did well that's why did a bass is our point is important you can't V. I. G. report is for the Republicans with the mall the report is for the dems which is you screamed about it right up front because it didn't give you in black and white the outcome you wanted what then is time not gone on you've convinced yourself that it actually is I wonder if all so I think it is for the Muller report is synthetic I would say yeah the report I siliceous wart whereas port was a more organic venture I think that's that's wrong the report was organic but Sir so well because they were impropriety was down in the department of justice okay you mean the then you told me that before which was going to name names and call people on people else does it's not his job no that isn't that's during his job it's all coming it's not what any of them do wood door might be the exception I think he will be but the question there's going to be how high do they go but Republicans will forever tell you that this IG report is damning although for two forty eight hours they told you was nothing Mahler was you suck Mauler but now it's like mother made it out he showed you the path now we got to do it get the same reports just not because the pollution hello report never showed clearly showed no collusion they showed up for the I. G. always partisanship me nobody wants saying I hope the show us up a fraction of justice they thought that Miller would have clear clear collusion with trump you know later everybody and everybody should be adjusted their standards and so that's what I meant because just as bad whatever I want my trouble listeners back in my camp by the way quickly like Mike's in the car Mike you're next on WRKO yeah.
"wally masur" Discussed on AM 970 The Answer
"Are watching. Again, next week at eight thirty or another adventure with Michael Shayne private detective. Starring Wally Masur and Kathy Lewis with Joe portait has inspector Faraday. Dory was written by Tom penny. And based on the character created by Brad holiday music was composed and directed by Bernard cats. That Stephen substituting for John Lang saying good night for the people who make seventy six gasoline and Brighton motor oil union oil company. Don, Lee broadcasting. And that's the adventures of Michael Shane from April thirtieth nineteen Forty-five with the pirates in the San Francisco Bay starring Wally Maher also in that cast taffy Lewis, and that was sponsored by union oil as heard on mutual before we tune into favor McGee and Molly Lisa wolf wants to tell you all about a very special promotion, we have going on for all of our listeners here on Hollywood three sixty. I would love to get away. We we have the classic radio club that we've been talking about for a little while. But that classic radio club. Just got a little bit more special. We still have the same great radio shows that we can send you either through CDs at your door or digitally downloaded. But the best part of it is right now only for the next fifty people who'd like to sign up. We will do that for only one dollar for the first month. Why one dollar?.