35 Burst results for "Voice Global"

"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

05:58 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"I think that's what's so exciting about this project is. Yeah i was gonna ask what i was gonna ask about three d printing as well because it just seems so naturally Predisposed to that but yeah. Let's let's take a look at the last less demonstrate. Yes so this is one. Jim star for an incredible is cooled. Fleet untorn avenue. Here's someone i've admired for very very long. Time is a gemstone created by from the voice of reggie watts I know ready. i'm from seattle. Yeah yes so reggie. I am an incredible minds. Such unique interpretation of voice. I'm but this yet. His tank on how he communicates performance and technology it was great to produce a gemstone. this final piece. I'm gonna show you. This is actually just been included in the world's first major museum exhibition for nf teams which were very proud of land. This is slightly different to the other ones myself trunk bow. We decided to submit this piece particularly because it captured something that was more artistic and subjective in things that i really am interested in and instead of just one voice this was actually created from a hundred animus voices on the internet. Most of the voices were gifted through open source of people make recordings and as submitted them anonymously others will found on savas and things that there's no human claim to them. So what you can see here is a lot. More color is a lot more variation. So i'm just gonna play this clip very briefly and then are mentioned. A couple of times really really lose more risk people that are familiar with the space to be able to create what distance just highlight this inch me. Such an exciting and some hans to make tangible space is online. We all saw oo connected but the incident is voss anonymity. There are so many of insights into humanness and voices and people in advertising profiles but olov. It is still in the distance. And how can we sum up that medoff space. How can we explode up. And these these. The unknown internet gemstones sarin pieces like this on there to highlight something that otherwise. You just never could buy thirds. Do that with what this is something. I'm very. I watched that just now and i would just wrapped like looking at that and like saint. I am seen the voices of eighty represented in this digital gemstone. I have to tell you the work. the work you're doing is is is fascinating and i love where the conversation has come just since you and i met a year and a half ago and things seem to be happening very quickly and i really look forward to stay in touch with you and you're going to continue to be the voice for us At at voice level we started tradition at. I hope this carries on because It's it's a way that we remind ourselves that we're in this industry We call it voice technology or conversational. I but it's a human technology. Where a bunch of humans that are creating it and And it's important work and the work you're doing is taking it. One step further and making sure that That humanity that endangered species that the planet is reflected in the work. We're doing. I admire you. So much harry and the work you're doing. I really appreciate you joining us here at voice global any any final thoughts before we sign off..

a year and a half ago voice global Jim seattle reggie one voice harry first major museum exhibition one thirds of times a hundred animus voices eighty
Harry Yeff: Capturing the Uniqueness of Voice Through Voice-Based Sculptures

VOICE Global 2021

02:15 min | 1 year ago

Harry Yeff: Capturing the Uniqueness of Voice Through Voice-Based Sculptures

"Let's get into that a little bit with regards like some of the work that you're doing to actually represent the human voice and its uniqueness. I think this is again. This is a this is an exclusive. Look right now in terms of like how you doing it. But when we i chatted and shared some of this with me i it just. It was stunning quite frankly And it just showed the beauty. I think of the human voice and also the uniqueness. An a bit like a snowflake. There's no two that are like. I think this is really cool. So why don't we pull that up and let's I'll let you tee it up. If you want to take some more before we pull it up here. Yeah i will say one more thing. So when i sites move away from music and just voice in a traditional sense. What i realize is that many people find it all to acknowledge and take time to appreciate the uniqueness of the voice and the function of the houses as a system and its sewing tech world so our relationships a working relationship so loving relationships but also off sense of self so this very interesting phenomenon where you take the times with manager voice and you think about its role. There's this reinforcement of your own identity and that narrative plate into quite a few of tech based projects whether it was creating official twin which i could perform with a second self but then continuations of that voice sculptures so things systems that integrate voice states into full and color. So my previous collaborations have led to a brand new project. Who voice gyms which really glazed on this narrative that there were opportunities for voice centered design and especially with the explosion of the nfc space and myself being in the digital intech off space for a long time. This project is about synthesizing worthies experiences into something very tangible and challenging value and challenging our ideas of what is wasted digital preciousness. How can we have a tech based project that tackles those things but also reminds us of the beauty of avoids

NFC
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

02:46 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Hey there welcome back to voice global. I'm your host pete erickson. I have enjoyed these conversations and our next conversation is one. I've been really looking forward to He's somebody i met I think early or late. Twenty nineteen as we were talking about voice global in twenty twenty even before the pandemic He and i started chatting and I love this space because we live at the intersection of the human voice in technology. And that's really what. The voice tech industry is all about whether it's An assistant that speaking Speaker in our car or a bot really. it's the human voice that's happening and a is a reflection of our humanity. My next guest live this everyday. Not only does he do amazing things with his own voice. He was crowned. The world's top beat boxer He works with a global organizations. A nonprofits All around the intersection of humanity and artificial intelligence. He lives this. He breathes it and it comes through him in in many different forms That are unique. I think in in in the grand landscape of the voice tech industry. Please welcome to the stage My friend my friend. Harry f also known as one hundred. Good morning harry. How you doing very good. Thank you glad. Glad to be here yen and talk about voice with someone that you mentioned us speaking. And what i loved about your premise and yet being of of things involved with is that the world on voice despite being i think so that innovation as so much radical growth happening at the moment and of the last few years so in the space in the tech space in the performance space like whenever i meet people like that because traveling or not being in in those spaces but boy specifically is of great things to talk about are not sneaking a connection. Did i think. I need to stop you there. Because one thing i failed to do introduction is that people probably recognize you now but last year what we worked on was an introduction to voice global. That was you beat boxing. The sonic brand For for the interim music to a voice global which we've done again this year and i think i love that tradition..

pete erickson harry voice global last year this year one thing sonic Harry f last few years one nineteen hundred Twenty twenty twenty
Roger Kibbe Imagines a World With Reusable Open Source Components for Voice

VOICE Global 2021

02:51 min | 1 year ago

Roger Kibbe Imagines a World With Reusable Open Source Components for Voice

"It strikes me when i've seen the different voice platforms and this isn't surprising. But they were kind built with a little bit of a web mentality in mind like this is a defined. ui flow the kind of defines. How i do things. And so i built this kind of framework with that kind of thinking in line. I don't blame. The people did it because everyone would do the same thing. Voices new but really voices so dot defined so open. People say things out of order. They can go back they. Can you know we do it. All the time in our conversations and i it feels to me like the existing frameworks sometimes get awfully rigid. Is how they want you to to things that that that then you end up writing an awful lot of code and i to. I hate writing plumbing coat yet. I want something that takes away a bunch of that plumbing for me and then right right interesting stuff we're still with any of the platforms writing a bunch of plumbing code because they haven't been optimized but we're still in early days. I mean look at all. Just go back to your example of the early web alan. It was pretty bad. It was pretty hard in the nineties to write web applications. And it's yeah people people who weren't there at the time don't don't remember what it was like. Yeah they don't and so you've got to give it time to mature and and understand and it's a completely different medium to and so there's different needs there And i was. I was thinking when you're talking about a set of reasonable components. I had a dream reusable source components. Yes very big fan of open source. I think that would be a great Great contribution to the voice community such as snl markup. But you know it's interesting like i wonder if we'll get to a point if you look on the web world and that i mean you can actually go out and buy components that do things and i haven't seen that so much invoice. I know there's like some believe there's a website that launch fairly recently that has a bunch of ap l. examples and actually selling some. I thought that was really interesting. I thought that was encouraging to the industry. If someone could find a way to monetize and create something where there's these reusable components that can be used and they don't have to come from the platform providers me as an independent third party. Developer can create them. Obviously yes beautiful to be open source but also okay. If they're a little closed they're being sold. I mean not just that will open it up a lot and if you look at the web and mobile. There's just so many frameworks it's almost. What framework do i start with.

Alan SNL
What Tools Could Platforms Provide to Help Developers? Mark Tucker Has Some Ideas

VOICE Global 2021

01:18 min | 1 year ago

What Tools Could Platforms Provide to Help Developers? Mark Tucker Has Some Ideas

"Looked at this tools question a little bit differently. I i looked at it more. Like what tools could the platforms. The major platforms provide to us to to help us. And so i thought if things like i love the fact that i can plug poly voices into alexa and i do have some voice options when i'm doing google actions but i would really like to be able to plug in any voice any voice into the system and not have it be so close so i plug ability allowing anything that A first party Voice experience can. Do you know that the providers can do i want to be able to do in the third party and skills and you know absent. I create so if there's any disparity and what i can do is a developer versus what the platforms currently deliver. I want i want those tools like one of those things you know. Voices is used in a huge way with audio and on alexa. The audio player has been not really changed it a long time. And there's this awkwardness of when you go from a skill into a voice you know audio player experience and then getting out of audio player experience and picking about back where you left off and then there needs to be some smoothness out there so those are some of the things that i've been thinking about.

Alexa Google
Allen Firstenberg Describes the Tooling Improvements Needed to Move Voice Forward

VOICE Global 2021

01:47 min | 1 year ago

Allen Firstenberg Describes the Tooling Improvements Needed to Move Voice Forward

"What kind of improvements are needed to move voice forward. I know what i think about tooling. I think a lot about you know i. I do a lot of comparison. So i tend to think what were what were things like in the early days the web or in the early days of mobile development and realize that we're still in the early days of voice development and start making analogies like that. So you know in the early days of web. Go and we were. We were editing. Html text editors and it wasn't until we started to get tools like dreamweaver get systems like content management systems that tied into bigger platforms that we were able to begin to say you know to to really start to get some of the web. The nice stuff out of the web before then it was you know was there and we could see the potential. There was a lot of potential. We kept talking about the potential but it wasn't until we had those tools that we could really start to unleash unleash it so i think that's what we're going to start seeing what we really need when it comes to voice development are tools like voice specific content management systems or the real ways that we can edit. Not just you know the the broad text to speech systems but really be able to edit the audio nuances of what we want to reply with how we want it to sound shape the entire soundscape about our replies and once we start getting those tools and putting them in the hands of people who are not developers and yet still tied in with with the developer systems. Then i think we're going to. We're to start getting to where audio and voice become really really powerful.

"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

04:49 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Welcome back to voice global. I'm your host. Pete erickson and i have really enjoyed the conversations. We've been having across the spectrum. But this next conversation. I really look forward to. Because it's really at the forefront of our industry and that the forefront of how things are changing related to media and how we access information and the transformation of the broadcast industry Our next guest is steeped in digital experiences. He was the director of the digital experience. Experience lab at exploratorium which is one of the renowned sort of experiential museums based in the san francisco bay area I grew up. Till i was ten in the barry. I actually went to the exploratorium. When i was a child. So great to meet somebody. That was so involved there Today however he is now the senior producer of voice and a i for k. Q. e. d. which is one of the foremost Public broadcasting organizations in the country Welcome to the stage. Mr law robinson. Low how you doing. I'm well thanks big. I'm really excited to be here. So i think You know first and foremost talk a little bit about this role that you have because it's It's it's really kind of i think indicative of the changing times in the transformation that we're all in so senior producer of voice in a i not a not something that you would seen even probably five years ago but tell us about this position that you have at k. q. Yeah so the. This role is is brand new While brand new but new For kikuchi and i work with a team Small team and what we think about is new content for emerging platforms as well as how we can reformat the existing content. That does that mean. He does to her to better fit. Sort of this emerging landscape. So let's talk about that a little bit. I think that You know With the arrival of devices in our in our in our homes our kitchens and our living rooms people are accessing information in a much different way. And i think that You know especially the public stations with news and information Tell us a little bit about that. With regards to how people are accessing Your your radio broadcast content via devices. And are you seeing like a.

Pete erickson law robinson five years ago Today voice global kikuchi first san francisco bay one ten
Lowell Robinson Explores the Evolution of Digital Radio and Media Content

VOICE Global 2021

01:52 min | 1 year ago

Lowell Robinson Explores the Evolution of Digital Radio and Media Content

"With the arrival of devices in our in our in our homes our kitchens and our living rooms people are accessing information in a much different way. And i think that You know especially the public stations with news and information Tell us a little bit about that. With regards to how people are accessing Your your radio broadcast content via devices. And are you seeing like a you know you see a big shift from traditional radio to people accessing digitally through the devices right so radio is still the most widely used media in the united states and and i think that local Local news is just so important to us. And what's interesting is that boyce in digital assistance are just very personal And so it's a great match because To have this this personal connection to be able to ask for news content That's important to you when you want. It is is is really just one more new avenue for people to get content. So it's it's not really in any way. A replacement for for broadcast media is just one more channel one more way for for listeners. To to stay engaged in informed. You know it's interesting. I think that Yeah it's not it. It is a new channel. But i have to say like you know people like me. I mean finding. That's our my primary channel. Whether i'm in my home or now my car i'm using digital services to access my content so it definitely has you know i just noticed in my own behavior how much that's changed

Boyce United States
How the Philadelphia Eagles Create Engaging Fan Content With Voice

VOICE Global 2021

02:35 min | 1 year ago

How the Philadelphia Eagles Create Engaging Fan Content With Voice

"Are sports. Bran were sports organizations. Sports club anybody's ever worked in. The sports industry. Knows that you know. We operate as a small business. Our resources review we are strapped. A little bit in terms of how many people are actually in our organization. Even though i think we re tend to lean the little heavier on our side rightfully so. I think we're doing a lot everywhere but we also want to be mindful. We can't hire alexa amazon alexa developers. We can't google news feed developers and You know i would love to hire them to be honest with you but at the end of the day you know we try to partner with vendors. Who help us be as nimble as possible so that we can bring that vendor versatility and at which allows us to play freely an truly focused on our content strategy versus thinking about. How do we program this. How do we not program. Business overall Thinking about strategy. The one thing that we realized is We didn't want to just do something as As as this kind of luted to is we have podcasts distribution channels every weekend absolutely just put all of our podcasts right on our voice channels and be done with it and we would kind of check off that box i think for us what was important is how do we program nuances voice interactions and so have you where we can ultimately start having conversational content without their so if a fan is asking for x. y. they're able to not only get xyz but also taken down a path of potentially learning more about additional content and things of that sort You know my kids play with the disney app. All the time. And mickey comes on and he'll he'll kind of go and ask some trivia questions that my kids are so engaged. Because they're talking with mickey and they like mickey and i'm every week the contents fresh different right so We wanted the ability to program such content without having the you know having a higher additional engineers to help us have program. Weakened weak out. We'll to the philadelphia eagles voice assistance. Here's some things you can say. Good storm you've been saying play. The latest eagles insider podcast flexibility to program really quickly is really what we're looking for and and and our voice is really what costs you know. We'll talk more about the product. I'm sure but you know. We love that flexibility. Beloved nimble nests for rebel. To do what we wanna do week over week. We changed certain. Uh strategic points depending on men's losses in our team is performing what they're doing and what they're not doing all the different nuances the program very easily and really best the solution. We're looking for

Bran Mickey Alexa Amazon Google Disney Philadelphia Eagles Eagles
Matthew Mangione on the Importance of Being at the Forefront of Voice Tech

VOICE Global 2021

03:04 min | 1 year ago

Matthew Mangione on the Importance of Being at the Forefront of Voice Tech

"I operate under the amazon umbrella. Copper oppression is much larger digital marketing. The coast further that but inside the amazon realm where i exist and i am all things amazon so one thing. I love about amazon. I don't even understand how many betas and involved now but there's so many that are out there And in that amazon pay came into my roles in started talking to him and seeing dade since a report at just about and utilizing voice with amazon. Pay us i got in touch with catherine are rip over there for that and said okay. I want to talk to a couple of companies about points. I don't really understand it but this piqued my interest enough in. I saw the vision that they were speaking of. And it makes it makes sense to me. The friction lists transaction five or ten years down the road where where it will be much more than we go through these learning paints and they'll be that song was one of the companies was suggestion that sorry. John talked a couple of companies in that And once i spoke to two blue tag. I knew i liked the technical part in. You guys had that together some experience. Also the people which was really important to me an established the connection with our representative eric so Incoming into the icy in there. When i speak to mine executive team were making the decisions. I'm fighting for voice. They're still not is clear as i am about it. I'm actually at times. Allocate my time. Something else instead of this. And i'm fighting for all the time and i'm really standing my ground because it is something that might feeling is right now is so important to get involved with it. Because i don't wanna be behind anybody five years from now and ten years from now especially the friction this voice until we implanted in our head to be dolly originalist. We can speak it. And that is the way without ever having to go and type in anything so i see that and i see that across degeneration the late adopters at the end will be when i when i look at my my elderly friends and family and their adoption of facebook connection and now i see their powerhouses on. They're they're getting so much information making decisions on that. I see voice the exact same way once my grandparents as oats knows adapt this over and can realize they can just speak simply and get information. it in really order stuffing in be given services to them on request or reminders sent a reminder set have that system that just makes so much sense to me and i know it's not there so i want to be one of the ones on the front line battling going through learning these things trying things out making mistakes. Having great breakthroughs and be at the forefront as adoption curve continues to over which. I i don't see any other way that it will not just the technology is necessary and i think we'll be essential for everybody that five ten years

Amazon Catherine Eric John Oats Facebook
JP Poulter and Steve Pearce Discuss the Value of Voice in the Drive-Thru Era

VOICE Global 2021

03:02 min | 1 year ago

JP Poulter and Steve Pearce Discuss the Value of Voice in the Drive-Thru Era

"Have a new report coming couple of weeks time in partnership with our friends at google will show that it. We're seeing a lot more people using voice across multiple different platforms while they're doing that in mobile in that call and of say at a small speaker animal tradition traditional sense. Even though it's not been that long for its tradition. I think You mentioned that of the drive through experience as well so one of the receipt of the pandemic has been the impact. It's had on people. Wanting to drive through news takeaway business obviously fall. Moore's been unable to spend time installs. What do you see the opportunity for voice when it comes to place on the move in the car and overseeing the drive through in the future because it's a large and growing pause mcdonald's business by nationally. Yeah it's such an important offices such You you'll know. Show everyone what you will. Mcdonald's kinda you know. He's the leader on dry for A hugely busy during the pandemic as we reopened we will saying kind of those accused the published on abc news etc. I am and that's something that we we need to continue driving as a business during that reopening period. I think it was lost nigerian time. I actually went to work in one of my local restaurants. And not because you know. It's been a long time since i've been kind of on the ground in the field like that and we looked opportunities to try and make that experience better. I'm Comes to mind was how we can use the my on apps i yeah having customers passengers Reordering on the mobile app and website. Pay meant they can skip the old point on the cashier. Windy mainly we could just find on delivery of that food so that really sped up the dry for experience. Then kind of translate that into voice and how powerful that can like if you've got alexa siri and google assistant in 'cause Secular off the happens isn't hind but like you say it's in the it's michael got into the drive through. Tell us a little bit while you see that going. Yes i like. I said if you have him if you have a good list and will. There's a top of voice products in your car than is dislike. Having one of those dr fru ordering in your car that you can have your family toolkit wrote a two ahead of riding on but donald side you could be on a motorway. Heading heading to a mcdonalds. A savvy station or you could just allen a day trip employees will. The family members are interacting with voice building their ruler so the point the arrive at the restaurant you can then seamlessly glide through the dry free on. You're just my skipping. The order point and the payment window guiding t collection win or even skip the dry food together and i mentioned clicking staff. Previously that can a new product for us is a collection going importance.

Google Alexa Siri Abc News Moore Mcdonald Dr Fru Michael Donald Trump Allen
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

03:03 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Did they start how to. Mcdonald's start looking at voice when it comes to the k. also ended up mon ching <unk>. An alexa skill. Tell us a little bit about jenny. Yes show so you think you're looking voice in the market has kind of been key. Things may not always try and keep quite close to technology and and trends and a dining anyone could ignore. How how much voices grinder the last few years especially. I'm not percents <hes>. People use voice. Assistant where is on a small firing or high. I am so it was. It was something that we have to look into a and b <unk>. That emerging trend says really exciting for us about a kind of dig into voice. Eloy can date for us today but then trying to build a right map for the future as well. Well just thinking a little bit about roy. Bap as we say voices definitely maturing. I think i would say over the past twelve months. We've seen it coming out the innovation space and being much more embedded into different lines of business. I'm we're seeing businesses looking at it in terms of conversational marketing and being part of the digital strategy site <unk>. Why do you see the biggest opportunity for voice at in the digital business at mcdonalds. Yeah i think i'm right now. We have to look at how consumers engage voice. I am. And i think it's fantasize the moment we say as i can engage platform across say looking at kind of our website. Very similar kind of model is how someone would maybe come into to greet the brand of mcdonald's and then how we can then hand off to of digital products am oversee the navan bay get to digital ordering some point but we need to make sure that seamless some friction as customers the <unk>. Now off i could <unk>. How do we get people engaging with the skill and then hand david to a more established digital products because mcdonald's is really convenience water from we've got on mike <unk>. Mentioned after and think voice has a way to integrate nicely with with apps in the future. You just maybe context for those watching the just tell us a little bit about what the digital ordering experience of mobile is like right now at mcdonald's because it's different around the world yes show there's them a few markets that have them have the we have here in a mcdonald's and so we we branded it as the mcdonald's app say the this gives you the ability to place in the end to end order whether it's at a restaurant or something we've recently launched his will cooling delivery so this gives the ability to have your order delivered by an essentially. It's a you've visited. Mcdonald's you say nice big <hes>. Kiosks you can order yourself in his having one of them in your pocket you create your account then able to browse off full menu at any item you want and then choose a class. Wherever that's delivery drive in store or one of our new phages which is clicking sets having ruled out to your balking bike which is a a really vip experience.

voice global mcdonald vixen labs uk today james pulsa vixen voice past six months one Mcdonald steve piss
Steve Pearce Describes the Biggest Opportunity for Voice in McDonald's' Digital Business

VOICE Global 2021

03:03 min | 1 year ago

Steve Pearce Describes the Biggest Opportunity for Voice in McDonald's' Digital Business

"Did they start how to. Mcdonald's start looking at voice when it comes to the k. also ended up mon ching An alexa skill. Tell us a little bit about jenny. Yes show so you think you're looking voice in the market has kind of been key. Things may not always try and keep quite close to technology and and trends and a dining anyone could ignore. How how much voices grinder the last few years especially. I'm not percents People use voice. Assistant where is on a small firing or high. I am so it was. It was something that we have to look into a and b That emerging trend says really exciting for us about a kind of dig into voice. Eloy can date for us today but then trying to build a right map for the future as well. Well just thinking a little bit about roy. Bap as we say voices definitely maturing. I think i would say over the past twelve months. We've seen it coming out the innovation space and being much more embedded into different lines of business. I'm we're seeing businesses looking at it in terms of conversational marketing and being part of the digital strategy site Why do you see the biggest opportunity for voice at in the digital business at mcdonalds. Yeah i think i'm right now. We have to look at how consumers engage voice. I am. And i think it's fantasize the moment we say as i can engage platform across say looking at kind of our website. Very similar kind of model is how someone would maybe come into to greet the brand of mcdonald's and then how we can then hand off to of digital products am oversee the navan bay get to digital ordering some point but we need to make sure that seamless some friction as customers the Now off i could How do we get people engaging with the skill and then hand david to a more established digital products because mcdonald's is really convenience water from we've got on mike Mentioned after and think voice has a way to integrate nicely with with apps in the future. You just maybe context for those watching the just tell us a little bit about what the digital ordering experience of mobile is like right now at mcdonald's because it's different around the world yes show there's them a few markets that have them have the we have here in a mcdonald's and so we we branded it as the mcdonald's app say the this gives you the ability to place in the end to end order whether it's at a restaurant or something we've recently launched his will cooling delivery so this gives the ability to have your order delivered by an essentially. It's a you've visited. Mcdonald's you say nice big Kiosks you can order yourself in his having one of them in your pocket you create your account then able to browse off full menu at any item you want and then choose a class. Wherever that's delivery drive in store or one of our new phages which is clicking sets having ruled out to your balking bike which is a a really vip experience.

Mcdonald Eloy Jenny ROY Mcdonalds David Mike
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

03:44 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Hello voice global and thank you so much for the opportunity to share. What i think is going to be a fantastic interview with you today for my myself. I'm james pulsa i'm see. I'm co founder of vixen labs and have been the voice global family for a number of years now and this time round. We've got one of all clients from vixen. The fantastic steve piss. Who's the digital amana manager foot. Mcdonald's in the and i'm going to be talking to him a little bit about the recent voice experience that they've launched that we've worked with them on over the past six months and just what if he sees a voice going as part of the overall digitally mcdonald's the broader market here in the case i st welcome and thanks so much for for being here. What you just tell us a little bit about. What is he doing. And your role at mcdonald's joe and thanks they'll put you in. Aj soon steepest. Nice to meet. You'll am the digital media management announced. So i look off the a suite of digital products main one being at the app in a uk on island. I am put aside a after office. Loyalty and payments products. Fantastic and save. You'll rebel at mcdonald's of the state at you..

voice global mcdonald vixen labs uk today james pulsa vixen voice past six months one Mcdonald steve piss
Understanding User Intent with Openstream's Raj Tumuluri

VOICE Global 2021

03:18 min | 1 year ago

Understanding User Intent with Openstream's Raj Tumuluri

"We're trying to see how we can understand what the users to intent our goal is as opposed to just literally following what. The user is asking the guessing point. Let's take the case of a health insurance company offering this this kind of an assistant what you tend to their members so the member could could be interested in knowing whether there are are there any court centers nearby so the literal answer for that would be yes that off a note that should really satisfy the constraint and maybe a slightly better You know what would say. They're not three which three geico does nearby ensure them probably on the map but nothing beyond that but if you go beyond that in understand true goal of the end user as to why they asked this question what we call as goal based i log model so optique scientists is actually dr phil cohen. Since you mentioned city he was the original one that that helped write the city from with adam shot and he is so out of bag on the foundation so strong in that space so we are on to the next level which is goal based dialogue engine. So when you ask this question so we kind of understand the plan of the user. The battle of the user is not to merely know Percents nearby but rather like to probably go there and get tested so when that is the case you have to be a good watch losses to insured basically understand okay to find out which ones are closest and then try to find out more information about them whether the renew obstacles in executing the plan of the end user for example if the it could simply say that there are three close by the nearest one is one way but that doesn't have any appointments but the next one these twenty minutes a day and that take walk ins. Shall i get actions for that. And that would be a really powerful thing and this you should be able to do the script fashion. We are not playing to cord and like most other people do are just follow Prompts so that this has an approach and then when you apply that to since pledged up on the insurance domain the policy documents other things tend to be really complex and they're kind of Oftentimes they're legally binding so a lot of language. Therefore you know is is not something that is easy for a common man understand. Why a lot of information could be presenting those documents. You still have to call the are calling your health healthcare payer to get an approval for for the next procedure or next bragged that you're trying to play take or you want to find out why your claim is Declined or your naoko. Claim of property claim in trying to find out what. Your limits are You know whether the whether you have got the plane processed so all these things Required knowledge of knowledge and relationships among various entities present in these documents so one should be able to glean from that The information and and kind of pro dancers To to the end users without requiring in law data staff to sit there and write a lot of ccording to expect these documents so we tied to automate that process

Dr Phil Cohen Geico Adam
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

04:27 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Welcome back to voice global. I'm your host. Pete erickson and we've been talking to so many Leaders from across the industry around the world really excited for our next guest because he is at the forefront of enterprise. Ai when it comes to conversational interfaces and you know there is one thing that we hope you know really comes out in it. Boys global is that there is so much going on in this space. And we talk a lot about conversational design and intense and interfaces and i think a conversation that we want to be having more of is really about the enterprise in about how much just happening With regard voice and conversational interfaces across industries. We're gonna get into that here. I welcome to the stage. My next guest Ceo and founder of open stream raj to minority roj. How're you doing good. Thank you so much for the nice introduction. Well thanks for thanks for. Thanks for joining us and you know in our in our up call to this. We definitely prep with guests. And i think. I was so impressed with the i. Think the depth of Of your knowledge in the space and some of the work that you're doing that we're going to be able to actually talk a little bit about today. what. I think you know for for our audience. Can you tell us a little bit about you. Know what led you to Founding stream and you know what what happened in the lead up to the company Coming into existence. give us that. Give us the backstory. Foley started off with mobility Because we talk like people would need some kind of companion to get information that they need on the move so when we started doing that initial talk was that people were doing lots of text messaging back and forth and that was the only channel that was available to them and the bandwidth was not adequate to do any of chuck communication As a consequence we thought started building. you know what we thought would be the future called multi model technology and we joined the.

Pete erickson voice global Foley today Boys global one thing Ceo open stream raj
Fathy Yassa: Why I Founded Speechmorphing

VOICE Global 2021

04:13 min | 1 year ago

Fathy Yassa: Why I Founded Speechmorphing

"So so. Let's go back to the beginning because this company was founded in two thousand ten long before you know before syrian long before Or before apple introduced syrian acquired nature desiree but Long before voice. Assistance came into our home. Why did you found a speech more opinion and what what particular problems where you hoping to solve fantastic question because i love telling that story. As matter fact before speech morphing i had the startup networks that was dealing in mobike consumer video demand and i was licensed content from all over the world back from europe. Any any country you name i would. I would have licensed something from them from the us. From latin america the middle east and it just hit me that while i was watching multiple a muffler content the ma languages which speaks some of them It occurred to me that. Why in the world are we dubbing movies in a higher actors voice rather than dubbing the movie in the original actors. What's good my thoughts in that. Well let me see if we advocated the actor's voice and make them speak as if they spoke that look language via the american actor and we we produce to the movie to europe in france or in italy. Why can't we make him speak. Italian or french in the is the original accent and that made me think about the well. Let's let's take it on. And i looked at the market i. I the markets with multiple providers including dubbing studios and so on and at influence identity the like the right timing and sure enough by the time we should point today. That is the i demand for this kind of application while certainly a love division Back then and i love the watched a lot of movies and always interesting when a voice gets dubbed over in. it's like it does not match right it's it's a great use case in a great example. But you know. From that time and that impetus for kind of moving forward with a with the company you've actually gone into banking or you know other Other industries up. Let's talk a little bit about you. Know what were the. What were the early adopter industries for for the technology speech had developed. Yes so why do we were developing the Points where would act actually at today and being able to service the entertainment industry as we speak prior to that as we were developing the content of the the technology. It occurred to us that the well there are low hanging fruits wide with perfecting the the the the technology for payment which is demanding from equality. Sample that are other markets like the banking like the person assistance someone a chat bots and so on that could take advantage of the quality of that we were able to produce years ago already and so we decided that that at that time we should go after those markets because there was demand actually and customers would be equipped by other companies to provide those solutions. The and of course we can talk about how different out. Solution is compared to others but That's what brought us to the banking in the and we have seen quite a bit of disability from multiple multiple multiple businesses for our solution would actually inactive conversation with the number of those you speak and not only that but also integrated with the likes of genesis media into their services and In order for us to buy out solution to the customer so we are actually out in the market with that kind of our with our technology for the banking industry and other a call center as well as a this assistance provided.

Europe Latin America Middle East Apple Italy France United States Genesis
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

03:05 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"To answer your question directly. Why device what. When does it make sense <hes>. I think there's a lot of different reasons. Why on device makes a lot of sense. I think a number of use cases <hes>. You know one is the speech. Data doesn't leave device so by design. The system is compliant by with different. Legacy legal frameworks for privacy. So think about copa like jog online. Privacy protection act. She went health industry. So you don't have to you know it. Just it's by design. It's it's compliant <hes>. Rawson enterprise settings. There is a lot of security concerns so people <hes> companies don't like <unk>. Any kind of data speed today. You're listening <unk>. Having listening devices to third party. So that's that's a big problem. That i think is is sold by device processing <hes>. The second one is it works off line. so you don't need internet connectivity. And that's kind of a no brainer when we talk about on device but but would we been seeing actually. It's not just a this works when there's no internet there's lots of situations where you might have internet but it's not reliable for example right so you might might be wifi in hostile or somewhere <unk>. We've seen quite a few comments from our customers prospects. They say you know what we can connect. Sometimes it's really hard to actually figure out that sometimes it's gonna stop working so we want to run it on bites the thirties system architecture. It's much simpler. There's no dependency on the backhand there's dependency on internet connectivity. You don't have to think about scaling like imagine you have millions of users. Suddenly you need a back end. It's gonna address that and not just not just the recipe. That's also another thing. That's tricky with the usage. You might have a million users but they all connected the same time. That's the problem right for the back. End i so much. Simpler system. architecture responsiveness is also an interesting fact. There are no network. Delays could be very very responsive <hes>. With on device it's easy to customize things also you know the whole thing about cloudy is sharing the resources in the cloud and once you start using a lot of customization options than you lose. The sharing part in some of that can be fixed a certain extent but but definitely with our approach. Our customer is using gain one way an customer be totally different way. it's customizable basically and the last factor which is predictable pricing so loud services typically charge by usage <hes>. With us it's it's different and so <hes>. There's no mismatch between the cost side and revenue side for customers. They know exactly how much they will be paying for a what they're getting.

Pete erickson voice global first question first Ogi toge ogi
Keen Research CEO Ognjen Todic on the Advantages of 'On-Device' ASR

VOICE Global 2021

03:05 min | 1 year ago

Keen Research CEO Ognjen Todic on the Advantages of 'On-Device' ASR

"To answer your question directly. Why device what. When does it make sense I think there's a lot of different reasons. Why on device makes a lot of sense. I think a number of use cases You know one is the speech. Data doesn't leave device so by design. The system is compliant by with different. Legacy legal frameworks for privacy. So think about copa like jog online. Privacy protection act. She went health industry. So you don't have to you know it. Just it's by design. It's it's compliant Rawson enterprise settings. There is a lot of security concerns so people companies don't like Any kind of data speed today. You're listening Having listening devices to third party. So that's that's a big problem. That i think is is sold by device processing The second one is it works off line. so you don't need internet connectivity. And that's kind of a no brainer when we talk about on device but but would we been seeing actually. It's not just a this works when there's no internet there's lots of situations where you might have internet but it's not reliable for example right so you might might be wifi in hostile or somewhere We've seen quite a few comments from our customers prospects. They say you know what we can connect. Sometimes it's really hard to actually figure out that sometimes it's gonna stop working so we want to run it on bites the thirties system architecture. It's much simpler. There's no dependency on the backhand there's dependency on internet connectivity. You don't have to think about scaling like imagine you have millions of users. Suddenly you need a back end. It's gonna address that and not just not just the recipe. That's also another thing. That's tricky with the usage. You might have a million users but they all connected the same time. That's the problem right for the back. End i so much. Simpler system. architecture responsiveness is also an interesting fact. There are no network. Delays could be very very responsive With on device it's easy to customize things also you know the whole thing about cloudy is sharing the resources in the cloud and once you start using a lot of customization options than you lose. The sharing part in some of that can be fixed a certain extent but but definitely with our approach. Our customer is using gain one way an customer be totally different way. it's customizable basically and the last factor which is predictable pricing so loud services typically charge by usage With us it's it's different and so There's no mismatch between the cost side and revenue side for customers. They know exactly how much they will be paying for a what they're getting.

Copa
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

05:47 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Tunzi in two thousand six twenty. We we're also using speech recognition and we were basically synchronizing lyrics and songs in creating this rich meta data to power some Immersive experiences so they didn't go very far but we were acquired by abbot technology. Was used by them for a while so anyway have been invoiced tech industry since the early early days in a way you need to go this far far more back than than nineties but that's got a synopsis of of my background. Well it. I think there's a theme here at voice global and that is a lot of the folks that we've been talking to have been at this for many many years and they've been working to solve a number of different challenges whether it's audio music voice recognition speech synthesis. It seems that all this expertise is sort of coming together and then re emerging as Being able to solve a number of different challenges. So let's talk about you. Know one of the things that i think is so unique about what you're doing is is the on device on device Voice recognition interaction. And you know there was another company that was doing this. They were acquired And by sonos and so. I know that it's a it's it's definitely a market area that that deserves a lot of attention but tell us a little bit about your approach and tell us about some of the kinds of devices that where where we would find Keen research a technology. Sure so Just a little bit of background. How this whole thing started in this about five years ago. I was thinking with some mobile apps for kids and a a friend of mine. Who who at the time worked apple but none of them speech related stuff link lot of multiple multiple multiplication facts practice with his daughter and it was wondering. Why do i have to do this. It's kind of a repetitive tasks. Why isn't there an app that can do this. We asked me because he knew. I had a background in speech recognition So i started kind of playing with this ingrain graded. Some prototypes quickly realized. There's no good solution for on device speech recognition on mobile devices I also knew that there was a lot of progress. in speech. recognition technology would neural networks. So i started kind of diving deeper into this and you know one thing led to another and was very quickly..

apple voice global one Tunzi one thing five years ago about two thousand nineties six twenty
AARP's Paolo Narciso Explains How Voice Tech Is Helping Elderly Populations

VOICE Global 2021

04:08 min | 1 year ago

AARP's Paolo Narciso Explains How Voice Tech Is Helping Elderly Populations

"Of the programs. He put together very quickly Would premise started was a food assistance. Program i'll be delivered through a little over three point. Two million meals out within the timespan a may In july two Older americans who were struggling to be able to food in the pantry and we're able to respond very quickly one of the tools that us from technology perspective is in fact voice As many of you may know we have a platform connected to me which is built entirely on alexa. Google that allows for war a senior with their smart speakers and through with your programs. Where we i identify that folks were in fact. Struggling would be able to attitude into your access to the supermarkets for instance call early in march in april. A lot of these supermarkets started closing The ability to access food is very very difficult and boys. Technology was one of the even always allows identify folks The needed assistance in able to quickly deliver Those kneels to The folks that he did well certainly certainly necessary. Let's talk a little bit about the adoption. So when you're able to put a voice assistant in with a senior that has you know that the really has a need to be able to access services or goods or other other kinds of support. How has that. How's that process going. And how well our seniors able to adopt voice technology today and then let's talk about you know where where we'd like to see it. Go in the future so we were honestly very surprised as as As many organizations we have been a testing boy so looking for ways able use voice in that effort has gone on for several years now in the fourth year of implementing voice technologies in our solutions predominantly for social isolation. Be able to have seniors interact. Not only with advice like alexa also would each other at through voice adoption has been surprisingly so options. Double edged sword right it once seniors learn how to be able to use a device like alexa or being used voice on your phone. We find that that comes their preferred megan up communications and being able to use interact with with technology. We have seniors. Who the only voice they actually here is the voice of Alexa voice of out of google during the day which is which is sad but at the same time luring able to communicate those with with alexa or google. I'm literally they if we wanted to take those devices fact who could never get back so once name the technology it becomes very much permanent. Lives for many reasons right You know taxes. Small for instance state writings and opponent is effective in many ways but of voices certainly freeing from a from a string perspective also Need to use of your hands and being able to just use voice able to perform tasks to get updates to its fourth has been Has been a need of seniors. In recent fly day they thought technology the very very quickly It's also used for medicare giving perspective be checking in on loved ones notifications and google patients in alexa. Allow people to check in under loved. Wants to voice and he be able to tell their stories and once they have that free media i have the worry added devices. Typically that they have to look at We find that the seniors again very quickly. That technology

Alexa Google Megan Medicare
Bret Kinsella on BOT Coin, a New Tool for the Voice and Chatbot Communities

VOICE Global 2021

01:58 min | 1 year ago

Bret Kinsella on BOT Coin, a New Tool for the Voice and Chatbot Communities

"You share with us. A little bit about you know your your impetus for creating coining the idea and And then let's chat a little bit about it and got some announcements to make around. It is okay all right great so the first thing i would just like to say about bitcoin is. I don't think it is like me. Creating more of a we created it because there are a lot of people that were behind this and i wouldn't have done it if it was just voiced bought alone. That was working on this. So that was that was one thing. But if i step back really the whole idea started with this this this other trend. We've seen among people in the industry. The ones that you and i interact with most frequently. And that's the community voice Developers owners the preneurs the business Business folks that the big companies even and what i notice happening starting about two years ago as the startup fragmentation and that accelerated last year. And so you know. I think about like three years ago we all got together in newark right and so we will together and last year. We weren't able to do that so that wasn't able to bind us together. And there were some other types of activities that we're all binding us together whether it's all building skills or doing something else and that just that just evaporated over the last. I would say two years but it was really cute last year. And so i was thinking that. That's one of the things that we do and that's really the core of your business is community but we are sort of a central gathering place at voice spot for lots of things. So i think i think we do something around community known sort of a side project that i'll do just to provide value. Everybody and that. It looked actually for a fleeting moment like clubhouse was helping with that. 'cause everyone was getting together not everybody. But at least ios people and then later the android people We're we're getting talking but that's not really a community platform so that wasn't going to quite do it And so basically. I settled on two things after talking to people about coin and the voice about discord

Bitcoin Newark
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

05:08 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Welcome back to voice global. I'm your host. Pd erickson mine. Next guest really needs no introduction. But i know a lot of you may be tuning in for the first time. He has founded what. I like to call the gartner of voice tech industry. He covers the industry from an an an analyst point. you also covers it from news and information standpoint. Also just deeply knowledgeable about the voice tech landscape and all going on. Please welcome to the stage. My next guest ceo and founder of voice spot dot a. i. Mr brett can sell up brett. Welcome to voice level. Thank you very much pete. I'm excited to be here once again. Leah's history here that you are your round the clock conference and i'm looking forward say i'm point. Well done well done is yes. It's the past and future of the degree. Amen amen we will be will be coming back in and As i've been saying throughout several of our interviews today that there will be a live event. This fall so We're excited about that. We're working on those details now but You know good news is you know the vaccine's gone well and it's time to you know things are happening faster than than i we anticipated and and it's good news for everybody because we can start to get back together as many of us are already enjoying our families and our friends. I think for the first time in a long time. Yes but we're gonna we're gonna get back together. And you and i are from the same region of the country. We both live in the washington. Greater washington dc region and. That's where this conference is gonna be so I guess we won't brag that you and i won't have to travel far. That's right i'll be there. I'll be there. I don't have to get on a plane which is one of my goals. Maybe not to be on a plane this year. We'll see if too that you know. It's funny i i. I'm looking forward to flying somewhere to be honest. I know it's kind of a drag flying. And i just kind of hope that we don't get any Unruly passengers right. Yeah of course okay. Well let's get. Let's get down to business because you haven't talked for a while and you talk to a lot of people in the industry. Yup i come across a lot of folks in the industry as well. But i want to ask you a question to start out. I know you have some questions for me. Since you're talking to so many people around voice. Global and the other initiatives you have. What are you hearing out there. What are the trends. What standing out. Yes so thanks brad. I appreciate you asking me the first question you know. I think the biggest thing i noticed is that the enterprise..

washington Pd erickson this year voice global brett today first question pete first time washington dc This fall brad Leah both one of my goals voice tech spot
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

03:20 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Say <Silence> <Speech_Male> <SpeakerChange> <Speech_Music_Male> <Speech_Male> i <Speech_Male> i would say <Silence> d- <SpeakerChange> <Silence> <Silence> <Silence> <Silence> <Silence> <Silence> <SpeakerChange> <Speech_Male> it's <Silence> <Silence> <Silence> <Speech_Male> <Speech_Male> I think <Speech_Male> for quite amendment si- <Speech_Male> It takes <Speech_Male> a personality that <Silence> You <Speech_Male> can <Speech_Male> communicate effectively <Speech_Male> with the developers and <Speech_Male> also you have you <Speech_Male> <Speech_Male> That accurate because <Speech_Male> it's more <Speech_Male> about like <Speech_Male> how can you <Speech_Male> come <Speech_Male> can. Effectively <Speech_Male> translate. <Speech_Male> Business needs <Silence> into <Speech_Male> <Speech_Male> The technical <Speech_Male> requirements <Speech_Male> right in within <Speech_Male> a famous <Speech_Male> Within the pro damage <Speech_Male> payment within a scrub <Speech_Male> framework right <Speech_Male> and <Speech_Male> And i would say <Speech_Male> <Speech_Male> <Speech_Male> For any i mean <Speech_Male> graduate looking to <Speech_Male> anti the field <Speech_Male> They can <Speech_Male> look at <Speech_Male> <Speech_Male> <Speech_Male> Agile <SpeakerChange> <Speech_Male> and design thinking. <Speech_Male> I think these <Speech_Male> separate could choose <Speech_Male> for them to enter <Speech_Male> department field. <Speech_Male> I think about <Speech_Male> like desist <Speech_Male> domestic way for you <Speech_Male> to empathize. <Speech_Male> The fbi succeeds at <Speech_Male> empathize festivities <Speech_Male> <Speech_Music_Male> and <Speech_Male> eatery and <Speech_Male> experiments ideas. <Speech_Male> <Speech_Male> I for <Speech_Male> helpful to for <Speech_Male> anyone that's interest <Speech_Male> into <Speech_Music_Male> And also <Speech_Male> <Speech_Male> I think potent <Speech_Male> management mean <Speech_Male> technical knowledge <Speech_Male> is not required <Speech_Male> but Might <Speech_Male> experience it <Speech_Male> as a product manager <Speech_Male> if you <Speech_Male> have <Speech_Male> some base understanding <Speech_Male> of how the system <Speech_Male> works together <Speech_Male> was a pet -nology <Speech_Male> security <Speech_Male> and compliance <Speech_Male> on the people <Speech_Male> they were. <Speech_Male> I'd be fought <Speech_Male> to respect you <Speech_Male> or this is my <Speech_Male> experience compared to someone <Speech_Male> that <SpeakerChange> is touted <Silence> untechnical. <Speech_Male> I think <Speech_Male> The amount <Speech_Male> of care that you put <Speech_Male> into your answer here <Speech_Male> with us is is <Speech_Male> Is fantastic <Speech_Male> <Silence> <Speech_Male> you know. Having <Speech_Male> a deep technical <Speech_Male> understanding is <Speech_Male> super helpful for <Speech_Male> any product manager. I <Speech_Male> think that It <Speech_Male> is helpful <Speech_Male> Trust and <Speech_Male> and <Speech_Male> trust you <Speech_Male> helps you make helps <Speech_Male> you make really good decisions. <Speech_Male> So i think that's <Speech_Male> a i think that's great <Silence> great advice <Speech_Male> a <Speech_Male> study up on <Speech_Male> the technology and i think <Speech_Male> the interesting thing about <Speech_Male> this space is there are so <Speech_Male> many different ways to <Speech_Male> come into conversational <Silence> <Speech_Male> <hes> <Speech_Male> design <Speech_Male> strategy <Speech_Male> and implementation. <Speech_Male> Because you've <Speech_Male> got just so many <Speech_Male> so many <Speech_Male> different entry <Silence> points <Speech_Male> And <Speech_Male> we certainly <Speech_Male> are so <Speech_Male> happy that <Speech_Male> I am <Speech_Male> certainly so happy that <Speech_Male> are past crossed again <Speech_Male> in this <Speech_Male> <Speech_Male> in this new industry <Speech_Male> <Speech_Male> That's an evolution. <Speech_Male> I think on the. I industry <Speech_Male> that we really met <Speech_Male> in <Speech_Male> With mobile applications <Speech_Male> now <Speech_Male> are mobile <Speech_Male> applications. It's almost <Speech_Male> a requirement <Speech_Male> that we add <Speech_Male> Start to be able to <Speech_Male> interface <Speech_Male> with our <Speech_Male> mobile applications <Speech_Male> via <Speech_Male> a chat or <Speech_Male> our voice. Our <Speech_Male> we're certainly seeing that <Speech_Male> rollout too. Great <Speech_Male> to great effect <Speech_Male> gordon. We look <Speech_Male> forward to stay in touch <Speech_Male> with you in finding out <Speech_Male> more about what's <Speech_Male> happening at cathay <Silence> pacific airlines <Speech_Male> and <Speech_Male> We <Speech_Male> really appreciate you <Speech_Male> spending some time with us here <Silence> at voice <SpeakerChange> global. <Speech_Male> <Silence> They compete <Speech_Male> <Speech_Male> thank you. <hes> <Speech_Male> peed erickson <Speech_Male> here at voice global. <Speech_Male> My guests has been <Speech_Male> gordon to <Speech_Male> Who is <Speech_Male> leading the charge <Speech_Male> at <Speech_Male> cathay. Pacific airlines <Speech_Male> from a product standpoint <Speech_Male> in <Speech_Male> the conversational <Speech_Male> technology. <Speech_Male> Arena <Speech_Male> gordon thanks so much We'll see you all on the next chat.

gordon peed erickson Agile . Pacific voice global
Gordon Chu Analyzes How Chat Bot Strategy Can Optimize Customer Service

VOICE Global 2021

02:58 min | 1 year ago

Gordon Chu Analyzes How Chat Bot Strategy Can Optimize Customer Service

"Regards to interfacing with customers out there If i'm i'm looking for a flight or maybe i want a book light and i want to use my off. The shelf assistant Let's talk a little bit about that interface and the the end customer. Okay i would say like What we kurt. We have a chat bot in sitting cafe. Kathy pacific talking musical variety. It is also Mobile app so away. Business to ultimately like a frequently asked questions Crushes related to check in change booking and baggage allowance even a even Load the operations related question such as like sparring airline miles you name it and and but i think what i want to share or abou- easter i think it gives a chat bots strategy. I think this is something that could be useful. Awful other corporates absolutely definitely. Let's talk about that. Yeah yeah so we're talking about won't talk about how we occurred positioning chat bots coronation that you i and so what we is. What the chad does that objectives. First of all because we won't talk about automation white. So we wanna be able to lower operating costs of our contact centers right. How can we not talk about reducing agents. How can we juice the unnecessary contact with customers. So that the agent can handle more complicated cases malkani hacks case right right not to provide that to a satisfaction could agents so they're actually doing jobs and also provide a service quality and the second objective is how can we move on any obstacle in the customer journey at preflight and posts so that the customer can can get converted faster and So though so in terms in terms of strategic planning we have created this servicing funnel concept. pham south surgeries the mobile app and also website. Where debate where people actually like a search for flights and do check in a managed at brookings two in the lowest dream The human agents the actual call so imagine like before chat bot defunding goes from the south surfaces and live chat and the contact center agent Handling the car right and the low what gets in the funnel the higher the cost of resolution so the outcome that we are looking at chief by placing a i in the middle of funnel is not about that we want to cannibalize our feature. I mean i mean kim busted features in our digital platforms each properties or to replace the agents the angle they were looking at. How can we create hominy liking the fundamental That when we put a chat bot in the middle what what we want you to do that. Too at the edge point that determines would issue can be resolved effectively

Kathy Pacific Malkani Kurt Pham South KIM
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

03:30 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"But it's really more about sort of acknowledging that we're all in the same place together and were were using as a means of exchange as recognition reward. I love it. I love it so my experience with the with coined thus far as i think i got him when you started it. Maybe two months to hurry to three months. Yup yup and It's been really interesting It's part of the rally dot network so folks want to check out rallied. I oh and then. I think the i think the link would be rallied. Io slash bought Is trying it is but like if you want to learn more about it just go to voice by ford slash. Bought dash goals right. That's right that is that is the catch. All know it's it's certainly in everything certainly end And we are going to be lincoln to that pages while just because it's such a good reference And our idea is that this is a way for us to reward our speakers and we'd also like to announce that there is Will paste the link But there will be a link to page here at voice summit Of probably voice data is last spot. But where you can sign up to be about trader with us and the first twenty five people to sign up for that are going to get aucoin from us For being a part of that. So that's exciting for us we will also be using Coin for all speakers here had voice global that are going to be receiving coin from us. as a token of our nation for participating. So it's a fun way for us to involve the community to reward the community. And i think one thing. That's interesting bread. Is you can cash out about coin. So it's something that if you get you can certainly cash out but you can also just hold on to it and you know it's It's really not tended to be an investment but the the value of coin will fluctuate And the idea is that the more industry folks we can get into the into the coin and using the coin of the more valuable it becomes so it is something that hopefully could could increase in value over time but it could go the other way as well. I'm not guaranteeing anybody one way or the other. What i will say is that we've already seen that. It's sort of a fun. Means of exchange kind of like loyalty programs restarted. This and it can be a game mechanics. there's lots of different things but because there's no transaction fees like a lot of people don't know that they built it beside chain. There's no gas there's no separate wallets. Basically it's the squarespace or a web app. I think that's a. That's a really important distinction. So it's not. It's not crypto currency. So it's not chewing up Incredible amounts of bandwidth for every transaction. People need to understand that when you trade coin. It's like sending a tweet. It literally doesn't have an impact on the environment. I think that's a really important distinction. And and again i the the idea is that i really like how you position it as something that becomes a little bit of glue In our community by and bonds us together. Yup that's what. I'll tell you right now. You said you're going to give away. I'll say that. The i ten people that dm me on twitter at brechin sela. Niu rally address would just go to rally dot. Io sign up for an account. It takes less than a minute. It's just signing up for like a social media site very simple Said if you're if it's new and i'll send you a couple of bucks coin The i ten people who set it set up new accounts. And i will match that..

two months three months twitter voice global ten people first twenty five people less than a minute voice summit one thing one way brechin sela couple of bucks lot of people ford slash data rally
Audiobrain CEO Audrey Arbeeny on the Evolution of Sonic Branding

VOICE Global 2021

02:54 min | 1 year ago

Audiobrain CEO Audrey Arbeeny on the Evolution of Sonic Branding

"Interesting because there are a conic brands going back to the sixties at had a sonic identity associated with them that. I don't think people really understood what was happening at that time. And and now if you go four to today i mean sonic identity is is everything because audios playing such a huge role in our lives. How much have you seen this industry. Sort of take hold and you've led a lot of this. I mean you. Pioneer this industry in many ways starting eighteen years ago. How's it evolved in in the last eighteen years and do you feel like brands are starting to really understand. You know why you founded on your brain and your core mission. Well i just felt that there was a were about maybe six companies at that time. The twenty five years ago twenty six years ago. That were doing sonic branding intentional audio and it was funny because i found an article Cleaning my office and it was written in nineteen ninety eight and it's everything that we're doing now. It's more than your logo. It's more than you're jingle. it's your call center. It's your voice and was fortunate to work with brands like ibm. Ma like microsoft that that got it that you really it. I had that. I think i can actually remember the tones From from that laptop and and so there were from the design management institute I felt it was really important for me to be there. Because i wanted to learn so i was the only one out with the owner of the company. I worked with at the time. That was doing sonic branding. We stood out. This was my audience. Ma'am and this is where. I got an introduction Ordinary me joe. Joe meet audrey He's running a branding conference. She does sonic branding That's where i met people at microsoft. We'll tell you depth during the xbox three sixty and it was my foundation. And i was fortunate. That url powell kind of took me under his wing and always pointed out the work that we were doing and that was my foundation

Design Management Institute Joe Meet Audrey Microsoft IBM MA JOE Powell
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

03:24 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"You've enjoyed the conversations. Were having a cross spectrum with brands and influencers In our industry my next guest is really special to me. I've known her now for about four years and she led the sonic identity effort for voice. So the music that you hear that's associated with our brand and we use it across all of our properties was designed and developed by her her organization. And i feel so lucky because she is a two time emmy award winner. She is also music supervisor. For the last nine olympics with nbc. She is leading other global implementations of music and audio experience she is steeped in sonic branch she understands and she really bounded this space That's my opinion I can. I can have that one. And i am so pleased to welcome to this stage. My good friend and our guest. Audrey are beanie the ceo and founder of audio brain. Audrey how're you doing. i'm doing great. Thank you for having me and thank you. Everybody who joins us. This is fantastic. Well we love having you around. We love we love being able to talk to you because you are. You just have a wealth of experience and expertise and our goal here at voice global is to really draw out the many ways That voice and audio or shaping the world around us and that's something that you've had a front row seat on For a long time now long before amazon. Alexa and google assistant came into our lives. You are very steeped into this industry. Tell us a little about audio brain. Why you've founded audio brain and you know what you call your kind of core expertise. Show shower cell. I've always known that music and sound was very special. I started studying piano when i was about three. And a half four years old. Don't think i really learned anything till i was about. Six started flute Ban but i thought it would be a music therapist. But i always loved music. I wasn't the kid you had to tell to practice. Then i worked with kids that were deaf blind and i would do music therapy with them. And i'm not a music therapist but i was part was part of a program i was working on and i would put their feet on their socks on speakers with vibration. They were in a state hospital. And i would play music for them and give them something to play the against the music which they did and then i would track their behavior when they went back to the ward and to see whether they were Less self inflicting of injury if they were more pleasant if they were Let me teach them to feed themselves with a plate guard and it was an amazing experience. And it's been that way my whole life my whole life. Music and sound is critically important.

Audrey voice global two time amazon beanie Six Alexa about four years nbc google assistant olympics about three emmy award half four years old last nine Ban
Dr. Martyn Farrows: Analyzing Voice Technology as an Educational Tool for Children

VOICE Global 2021

02:03 min | 1 year ago

Dr. Martyn Farrows: Analyzing Voice Technology as an Educational Tool for Children

"I think we're we're way beyond the stage now where we're having to talk about the utility of voice technology right. Everybody's convinced that it has utility. Now it's now just about. What are the really effective. Use tastes right. So what are the radio. Effective use cases. The kids Job is job is really to provide kids with the experiences of a dessert why they deserve to have experiences that a tailor made for them on that requires speaks technology which has been built with them in mind. But you're absolutely right. You know we we get inspiration from our clients right. And they're the ones that are now. I think it's we take change the last twelve to eighteen months where we are getting bumped with new ideas of how you could potentially use voice with kids And you know. Education is an obvious one. Another people don't realize just how dependent the education industry is on data points ruins inform how you track performance in many different ways whether it's in beaumont of formal assessment reading practice or instruction right but voice is actually a new category data for education. Because you mean about you know the only real way of capturing boy seat previously is for a human to sit alongside educated. Sit alongside a child on down no tate. What they're saying what we can do. Is we start to automate that process but we can also provide richness of features based around the voice. State is not just wanted to child. Say how well did they said well. We can also vote. What didn't they say is what what he didn't say is in many cases just as important as what they did. Say you know. Where did they make the substitution magic. An in session. And then you can start looking at things like reading property. And how how how indicative is reading prostate of of confidence when a child is reading. So there's so many features that you can extract from voice which a critical to improving educational experience and then having that along chewed the data set that can illustrate improvements in performance over time

Beaumont Tate
Why Personalized Short-Form Audio Is the Next Big Thing With Audioburst's Amir Hirsh

VOICE Global 2021

02:20 min | 1 year ago

Why Personalized Short-Form Audio Is the Next Big Thing With Audioburst's Amir Hirsh

"Once audio moved to the digital space when podcasting with the online version of radio all of a sudden. We've got a tremendous amount of choice that we can choose content from the we can connect with and i think the audio creators and the users of lost themselves defining difficulties finding one another which goes back to the second point of personalization so now instead of one channel broadcasting for all we have millions of podcasts and audio rooms and read digital radio that is available regardless of the geographical location which it which covers pretty much any topic that you want in a very high quantity highly produced smart way not just a rollout reading the first paragraph of blog on the other hand. We've got now accessibility to millions of users to be listening to be looking for that content right either all through smart earbuds like braque's now helping in growing in promoting the ability to persons to match them to one another cannot operate a non for cannot operate them just streaming. You have to take the the content cut it up into individual items much like i do done to the. Lp's broken up to sink. Pull the mp threes in this songs that will audience does to the full shows breaking up to individual items and then every single user wherever they are through. This smart connection to audience can get that ladies that personalization experience of the bids from multiple different sources. That will answer those twenty minutes that you're in the grocery store and whenever you hit something there is interesting and now you know you. Can you want a dime longer interact. Is that choice. You go into the long form in on the drive back just that podcast all the way to the end of it but if you break it up for the shortfall those bursts of ours and have the ability to grab your attention in those twenty minutes of all your twitter audio version for it. No one's going to do the investigation. It's going to be very difficult to find that comte. That's the percentage station. When it comes to argue. I think in the way that we're operating today.

Braque Twitter
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

02:51 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"I've heard danya lack talk a couple of times about his assessment of the audio industry and he looked at that compared to what he said with the visual industry. He said it looks like based on the economics of the two of the two industries that we value our is at least businesses value is ten times more than we value our ears. But is that because we've just focused on that and we haven't actually taken advantage of this real estate that we have in our ears that people want people use more and more and that were that that could lead to a sort of an explosion and audio consumption and then audio content. Use will wanna save i. We were wrong. Okay we valued think are is more than we've done on our ears. Our research shows that when we interact in even between two human beings or crowd defensively a brand and their target audiences that audio works way better than video than visuals and we should invest in place more and more of our budgets and work. Dvd in technology into the auditory world. I'm happy to see that in. Twenty twenty twenty twenty one definitely. We see that happening actually already in pretty much every aspect of where that comparison had shown preferences to video a think at some point we got very happy to switch from text to video because it was faster it stimulated us better than or an grabbed our attention where better than textual interfaces did but we completely overlooked the way. We're usually communicating in talking all your and we completely forgot about all the experiences that do not want to screen. That would like to be happening without the screen in front of us. And now these days we can see through the bipolarity of podcast social you even of digital radio that people especially after the pandemic here one to turn into multitasking to hearing their content getting their news updates. They're learning new ideas. Just updated on gossip. Take core business doing it via audio. Because that doesn't stop their lives. So i think we're seeing this shift in take investment and revenues even advertising budgets. Moving more and more to trading the majority of our time during the day that we're not in front of a screen that you can compliment than assistant relate to us without stopping lasted doing it. Luckily for us. That's exactly what we do.

two ten times danya two human beings two industries times one Twenty twenty twenty twenty
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

04:04 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Even thinking about. I mean you know you probably have few blanche to pick from and then you know which plans you want. Everything complex guy is like yuna financial services and insurance dead. We've had some success. But i think that still waiting to lay out a little bit You know we had a lot of success honestly in travel and hospitality before the pandemic happen. Because you know again it may use days. That's hopefully that's going to start coming back now. People get on airplanes again. We we're even looking at a trip in september so it's You know things are moving to see a customer than enterprises in the geigy megawatts and as a comeback to us. End up having just deploying. Such hospital is going to have a nice rebound. I think that you know it does look like i mean i. Can everybody's been home for fifteen sixteen months And and they wanna get out and see the world Also i mean a pandemic happens so you just can't predict what's going to happen so like go see those places that that we That we are on the bucket list and You know hotels are starting to figure this out Voice assistance inside. Rooms are really starting to come somewhere. So that's interesting I want to switch topic here just quickly. We we conducted a survey this spring with happening. conversationally. I in the financial services did text. Base is a fascinating report because it was eliminating. Is there anything that really stuck out with you in that report and by the way i let people know we will send out a an opportunity for folks to download this report. That are part of the voice global community here. Just make sure you get access to it. So you'll see that from us but Was there anything that stuck out for you. In that in that report yeah One thing journalists. Like out for me which was which i mean..

september fifteen sixteen months this spring voice global community yuna financial services One thing pandemic
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

04:50 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Look back to voice global. I'm peter in your host and this is part of our conversation series. Meet the author and in this case we have to authors with us today. The book is conversation with things and the co-authors of this book are diana devil. And rebecca. evan. How diana and rebecca welcome to voice global. Thank you for having us absolutely And congratulations first off and I wanna ask just out of the gate here before we get to know you even better How long has this book in been in production. When did this start. Two months into the pandemic i think. We signed on the dotted line. So i guess it about a year almost exactly awesome. Well i always liked to understand a little bit more as we get started here just about how much effort goes into getting a book to market in this case you've spent over year. Let's get to know you both a little bit if you don't mind Diana tell us about you your background and then we'll go to rebecca sure My name is donna deal. I'm currently a design director at grant studio which is a product design and strategy consultancy in chicago That basically means. I work on kind of a lot of different types of design including conversation design but also screen designs services. I am kind of solutions that incorporate all the bits and pieces prior to this like the the long story short is it went to school for play writing. I got a degree in that. Went to new york worked in entertainment for awhile moved to chicago and there was less entertainment so i found myself doing more like commercials and bbc videos and kind of Losing the moment of motivation that had propelled me through the first artemije career and found that there was still scriptwriting opportunities in a health tech moved into health tech and kind of my way into design that way doing different kinds of content design ultimately conversation design and also qualitative user. Research says kind of made. I make here while. Actually i love that story. We're going to touch on that more and just a minute so.

rebecca Diana new york chicago diana donna bbc today evan Two months first both voice global peter grant studio a year year artemije
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

02:15 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Welcome back to voice global. I'm your host pediatrics. And i have to say this interview series has been fantastic for me because i'm learning so much more about the industries that touch everything voice in conversational design worn. Those industries is certainly the media space the entertainment space The news space and our next guest has a front row seat on that transformation. That's happening right now. He has a deep history when it comes to the convergence of media and and human beings and entertainment background includes amazon studios playstation audible as chief product officer and now he is the ceo at tune. In i'm gonna let him introduce everything that tune in is all about but i'm thrilled to welcome to our stage at voice global rich turn. Ceo of tune. In rich. how you doing great. Thanks so much for having me beat. Well thanks for. Thanks for joining us. And i you know in When we did our when we did our call was really illuminating for me. We talk a lot about you. Know how voices transforming industries but really the depths it with with which you know conversational designing and voices is transforming industry starts to get deeper and deeper and deeper when you start to look at the various industries out there media and entertainment is certainly one of them and tune in certainly one of the companies that is on the forefront help our viewers understand you know what tune in who tune in is young. Yeah you know tune in the is a global platform for Live audio And for us the the most emblematic kind of audio that gets deliver lives radio and broadcast audio. So we have Over one hundred thousand broadcast streams serving every country in the world over eighty million listeners. On the platform today And that live audio experience especially as we're coming out of This period of covid were so. Many people were at home and felt disconnected. is more powerful than ever and it's with driving our business today..

amazon voice global today over eighty million listeners Over one hundred thousand broa one playstation
"voice global" Discussed on VOICE Global 2021

VOICE Global 2021

04:40 min | 1 year ago

"voice global" Discussed on VOICE Global 2021

"Look back to voice global. I'm peter in your host and this is part of our conversation series. Meet the author and in this case we have to authors with us today. A book is conversation with things and the co-authors of this book are diana devil. And rebecca. evan. How diana and rebecca welcome to voice global. Thank you sir having us absolutely and congratulations first off and I wanna ask just out of the gate here before we get to know you even better How long has this book in been in production. When did this start. Two months into the pandemic i think. We signed on the dotted line. So i guess it about a year almost exactly awesome. Well i always liked to understand a little bit more as we get started here just about how much effort goes into getting a book to market in this case you've spent over year. Let's get to know you both a little bit if you don't mind Diana tell us about you your background and then we'll go to rebecca sure My name is dana deal. I'm currently a design director at grant studio which is a product design and strategy consultancy in chicago That basically means. I work on kind of a lot of different types of design including compensation design but also screen designs services. I am kind of solutions that incorporate all the bits and pieces prior to this like the the long story short is it went to school for play writing. I got a degree in that. Went to new york worked in entertainment for awhile moved to chicago and there was less entertainment so i found myself doing more like commercials and bbc videos and kind of Losing the moment of motivation that had propelled me through the first artemije career and found that there was still scriptwriting opportunities in a health tech moved into health tech and kind of my way into design that way doing different kinds of content design ultimately conversation design and also qualitative user. Research says kind by made. I make here while. Actually i love that story. We're going to touch on that more in just a minute. so.

rebecca new york Diana chicago diana today dana evan bbc Two months first voice global peter both a year year grant studio artemije