Aired 1 year ago 3:19
tony hopkins Discussed on KYW Newsradio 1060
KYW Newsradio 1060
From the news
Aired 10 months ago 25:16
Are you with the right person? | Tony explains the importance of selecting your partner consciously
One of the most important decisions you could ever make is the person you choose to spend the rest of your life with. Yet so many of us make this decision with blinders on - ignoring some of the most glaring red flags. And it is these red flags that often become very real issues in the relationship, and can lead you down a path of pain, suffering and heartbreak. In this episode of the Real Breakthrough Series, weâ€™re going back to one of Tonyâ€™s most intimate events, where heâ€™s working with participants on building extraordinary relationships. While it may not sound particularly romantic, Tony shows us why love and passion are not the only things that matter when choosing your partner. In fact, he explains just why we must make a concerted effort to choose our partners consciously. And he even offers up the three most critical questions that we must ask ourselves when we are considering this important decision. Love is not enough. Itâ€™s vital. And itâ€™s what life partnerships are built upon. But in the end, itâ€™s not enough. Because opposites may attract, but itâ€™s those with similarities that bond. And if youâ€™re looking to build a lifetime partnership - you must remember that the right person and the right connection are everything.
Aired 10 months ago 5:06
Episode 388 - How the Grinch Stole Christmas (CLIP)
On this month's full-length, patrons-only episode, the gang is jumping from Anville to Whoville to chat about the equally abhorrent, but really somehow not as bad as The Cat in the Hat, live-action Dr. Seuss adaptation, How the Grinch Stole Christmas! Get in the holiday spirit early as you watch the Grinch do all the beloved gags you remember him doing likeâ€”OOPS! This episode is for subscribers only! To access the full episode, head on over to our Patreon page!
Aired 5 months ago 33:40
Core Values and Company Culture Featuring Guest Todd Hopkins
Shep Hyken interviews Todd Hopkins. They discuss how having a company-wide culture can lead to better customer service and success for your business.In Shepâ€™s Opening Monologue...He talks about what you should do with customer feedback once you get it.The Interview with Todd Hopkins:Core values can work like a filter to influence every decision you and your employees make. When faced with a difficult situation, employees can think about the core values and compare them to possible courses of action to determine what will best uphold the companyâ€™s values.When a company has a set of core values, the entire organization can align itself together. This allows employees to create a better experience for their customers.To motivate your employees, find out what their dreams and goals are. Help them connect the dots between those dreams and job they have with you, and passion and motivation will follow naturally. Integrate that human connection and you will create loyal, hardworking employees.Establish an upfront agreement with both employees and customers that allows for future feedback free from emotion. This helps customers feel comfortable submitting feedback and allows you to have honest conversations with your employees to fix problems without worrying about hurt feelings. The more honest communication you can have inside and outside of your organization, the better.Aim to be better than satisfactory on a consistent basis. Thatâ€™s how you create amazing experiences, both for your customers and for your employees.Quote: â€œI like to hire people that come to us with batteries included.â€ - Todd HopkinsAbout:Todd Hopkins is the founder and CEO of Office Pride Commercial Cleaning Services, which has over 130 franchise locations in 24 states. He is also the international best-selling author and co-author of four books.Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.