36 Burst results for "Salesforce"
A highlight from Whitepaper: The emergence of Automation and AI for Customer Service, Podcast
"This is Doug Green, and I'm the publisher of Telecom Reseller, and I'm very pleased to have with us today Blair Pleasant. Blair, thank you for joining us today. Thanks, Doug. Good to be here. I'm glad to see you again. And we also have with us Anna Baker of EnReach. Anna, thank you for joining me today. Hi, Doug. Thank you for hosting us. We're going to be talking about one of my favorite topics, actually two of my favorite topics, automation and AI. And we're going to be talking specifically about a new white paper that just came out a couple of weeks ago, the emergence of automation. And we're going to be sort of diving into this topic. What I like about what we're going to be talking about this morning is, you know, everybody, literally, everybody is talking about AI and automation nonstop. Here we're going to be talking about it in a practical manner. We're going to talk about how it actually can be applied in the field for contact centers and other applications as well. So before we dive into that, Anna, you know, I think our readers and listeners and so on see EnReach all the time, but tell us briefly what your company does. OK. Yeah. So EnReach is a unified communication provider in Europe. We're one of the biggest players there. And we provide our communication services through partners to the smaller and medium businesses. And on the other hand, we also have integrated communication solutions for for Salesforce or for Microsoft, which we provide to the bigger companies and my team as part of EnReach. We focus on the AI part. So we've built a conversational AI platform, which we're probably going to talk about a bit today. And the idea, basically, that you guys have been talking about for a while is actually using AI, making it work for companies, for applications and so on. Am I right about that? Yeah, that's right. Yeah. The thing we discussed with Blair is we showed some cases in which we use AI to fully automate certain conversations. I think one of the examples in the white paper is about a taxi company. You can imagine how narrow these conversations typically are about people ordering taxis and how AI can really help smoothen that process or even completely automate the process. So, you know, staying with that for a second and maybe before and after, how do businesses perceive AI? Is it still an unknown or is it becoming more known? I think it's becoming more known. I mean, if you if you open LinkedIn, you can't get away from AI. And most people have played with with things like chat GPT. So in that sense, it's known. I think the thing that is still unknown is what I can do once you connect it to the data of your company. So where in chat GPT, if you chat with it, you can ask general questions. Once you connect it to the data of your company, you can ask really specific questions and get specific answers. I think this is where you now see a lot of applications is pulling the generic AI conversational AI functionality into the company space and connect it with the company's data. So, Blair, you know, in starting to work on this, how is the digital world of social media smartphones and apps impacted customer service? Yeah, basically, customers want to be able to interact with companies and brands, you know, how they want and when they want. They don't want to have to go through multiple IVR menus before they can reach an agent or get the information that they want. And more and more people are using tools like WhatsApp or Facebook Messenger for all types of things. And they expect to be able to use those channels for customer service as well now. And mainly, you know, people want to be able to get service when they need it, how they need it, you know, not just during business hours. And they're really tired of, you know, the IVR and they want more intuitive ways of interacting with organizations. And one thing is that, you know, we're finding the use of, you know, social media and apps and, you know, all these other things. It's going across demographics and generations. You know, people think, oh, you know, WhatsApp is just for, you know, 20 -somethings or 30 -somethings, but it's not. And so one thing I found is that, you know, regardless of age or, you know, whatever demographic, people want to use these tools and they are using these tools. You know, and staying with that for just a second, those tools are not just communication tools. They're emerging as basically a marketplace. They're the shopping mall. They're the place, especially in many parts of the world, where people transact everything from a haircut to buying a pair of shoes. Exactly. Yeah. So people are used to using these tools and these apps. So why shouldn't they be using it for customer service as well? And then and so, you know, businesses need to really think about this. They need to make that a part of their culture and not just something that's onto the side. Am I right about that? Oh, absolutely. And we're definitely starting to see it. You know, what used to be something kind of separate is now becoming part of organizations workflows and really the way that they do business. Santa, in customer engagement settings, how do you determine which processes are better suited for automation and which should be handled by live agents, which should be handled by live engines or maybe machine? Yeah. Yeah, I think it's all to do with whether customers allow these conversations to be automated. So if you're doing a really goal oriented conversation and it's short, you typically allow, they typically won't mind an automated process. And also from the other side, having short and narrow conversations are a lot easier to automate. And as the conversation gets longer, we see AI struggle with keeping consistent conversation and we'd rather have a human in the loop and an agent taking the conversation while the AI is supporting the agent in that conversation. Did I hear you say the word frustrate? Yeah, I think there still is a lot of frustration. I think there's frustration with the fact that the customers just want to get to an agent as quick as possible. On the other end, they're in the queue and there's many other customers trying to get to the agent. And our role is to make sure that those conversations that are, that can be automated, that can be routed more efficiently, are routed more efficiently so that we free up time for those lengthier conversations that do need agents. This sounds like it's a complicated thing. In other words, we have to make a number of important decisions if you're a company in applications about which calls go where. Yeah, typically it starts with kind of a routing. We ask people their intent, why people are calling or why people are reaching out. And based on that, we make a decision whether to see if we can help them by self service and automated service or whether we directly route to the to an agent. Because a certain conversation that doesn't make sense to try and automate you only frustrate. So let's stick with this frustration thing, because I think, you know, by the time someone's actually contacting a contact center, they're pretty frustrated sometimes. And so I need to I mean, Blair, I need to ask, is AI sometimes seen as a cost reduction tool? And can that be a problem? For some organizations, it is seen as a cost reduction tool. And down the road, I think more and more it will be. But I think right now, organizations are looking at it as a way to improve the service that they provide to customers. And you know, customers are demanding self service. You know, we know that, you know, again, across generations, across age groups, people want that self service capability and to be able to get what they need when they need it without having to, you know, wait in queue for an agent. So whatever organizations can do to help enhance self service is really seen as a benefit right now. And AI is really helping enhance those self service capabilities. And it's also helping agents be more productive when customers do talk to the agents. So I think it is seen as a cost reduction, but I think a lot of organizations are really seeing it as a way to provide better self service capabilities to customers and then also to enhance the agent performance and the agent's ability to answer and resolve the customer's issue when the customer does talk to the agent. You know, a lot of people talk about, you know, being able to replace their agents and saving money that way. But right now, it's really about agent augmentation. It's not about replacing agents and saving money that way. It really is about giving the agents the tools that they need to be more effective and to provide better service to customers. So down the road, yeah, we're going to see, you know, cost reductions based on lowering, reducing the number of agents. But right now, it's really about helping agents be more effective and helping customers get those self service capabilities that they want. Is it also about improving brand loyalty? Oh, absolutely. You know, if customers can get the information that they want, when they want it, how they want it, then that's definitely going to improve brand loyalty and customer loyalty. No doubt about that. But, you know, you were talking about frustration before. If it's a frustrating experience to customers and they can't get the information, then that impacts customer loyalty negatively. So that's why having the right tools that can really assist agents and assist customers is so important. So Blair, are consumers becoming more accepting of automated and self service environments? I'd say yes and no. You know, consumers really want to use self service and studies that I've done show that the large majority of customers will try self service before reaching out to a contact center. But that being said, a lot of people get really frustrated with automated and self service applications that can only answer specific types of questions and they don't always work as advertised. You know, I think the first generation of chatbots really didn't work very well. And customers got very frustrated, you know, frankly, personally, I hated using chatbots for the longest time because the experience was really bad. You know, it didn't provide the right answers. And half the time it didn't understand the questions. It didn't know where I was coming from. And a lot of people just gave up and stopped using this first generation. But I'd say in the past year or so, or maybe two years, the technology really has improved. And we have more conversational AI tools that do understand the questions and can provide better responses. And this is just going to keep getting better with generative AI that lets you ask questions in a more natural way and provide better responses that are easy to understand. So yes, it's been frustrating, but I think customers are becoming more accepting and will be as the technology keeps improving. So you know, Anna, you know, AI is usually perceived, I think, as a large enterprise solution. Is that correct? Can it be used with medium sized companies or even smaller companies? Yeah, I think the answer is yes and no. It's still a big topic. Integrating your data, integrating your system with AI is a lot of work. And enterprises spend a lot of money on that. And that's something that is hard for smaller businesses to replicate. On the other hand, providers like ourselves have already pre -integrated AI into the core of communication, which makes it the solution that is also achievable for those smaller players. Think about taking your IVR experience and upgrading it to a voice IVR, where instead of having to listen to the menu, you can just say, I have a question about my invoice, and the IVR system routes you to the right department. And this is something that we've basically built out of the box as a turnkey solution now. And with these large language models, it's also a lot easier to train and model for your company. So there are definitely solutions we see that are within reach for the smaller and medium businesses.
Fresh update on "salesforce" discussed on The Voicebot Podcast
"The execution is as good as what it looks like they're heading towards, but we'll see. I mean, these things, what we know from the past working in AI for over a decade now is that the ideas are very hard to bring to market sometimes in the right user interface, the right capabilities for the right users. And so I'm hopeful, though. Hey, everybody, this is the generative AI news rundown. We do this every week, usually on Thursdays. Next week, we'll be here Thursday at 11 a.m. Eastern, our normal time. We're a little bit late this week because we're in the road and everything. But wow, what a week. So we're trying to get through a lot of it pretty quickly so you guys can get back to your day. If you're on LinkedIn or YouTube, please give us a like. Subscribe if you're on YouTube. If you're on LinkedIn, feel free to give me a follow. Just let me know that you watch Gain or something like that so I know to differentiate you from all the people trying to sell me Google Voice accounts. And we really appreciate you being here. Make comments, all that good stuff. Okay, so another product announcement we saw this last, I can't remember, was this this week or was it the end of last week? It's been recent and this is Zoom. So I think this was just like a couple of days ago, right? Yeah. It changed the name of their solution. Yeah, they were very much on the leading edge of involving generative AI in a lot of their products, especially for businesses. Then there was a bit of a kerfuffle because of questions about whether information produced by their generative AI chatbots and other tools could be used for further training and whether that would involve any private information. And there was a lot of very upset people online, including some fairly major figures in different businesses. And so they quickly rewrote their terms of service for that. Now I've decided to just go ahead and replace what they were calling Zoom IQ. And now they're just referring to it as their AI companion. And it does basically what Zoom IQ did, but with also more. So honestly, it makes Zoom into Slack to a certain extent in terms of encouraging chats online and combining not just your meetings, your talking to other people, but also their messaging back and forth and calendars and so on and offering prompts and suggestions. It's a lot more proactive, which is something that people often want with their business communications. So it could be very helpful for them, although again, they're still recovering from a bit of a PR issue. Yeah. And I don't know what that does. It certainly doesn't help them, the PR issue. I think that Zoom wants to be something that they're not. Everyone likes them for video conferencing. They want to be then Microsoft Teams and Slack and all these other types of things. They're also thinking that they could be that assistant for the business or for businesses. And to a certain extent, they're just introducing useful features. So they should. For example, if I join late, it'll give me a summary in the sidebar of what's already been said. Isn't that amazing? There's some really good things. So they have all these aspirations, which they spend a lot of time talking about, which I have little confidence that they'll actually get to, but they still are using it for things that are useful. And actually, I talked to a couple of executives in very large companies this week and asked them about this, and they were sort of chuckling. They're like, no one's going to throw away Slack or Teams or any of these things to start using it. And look at Salesforce. Salesforce wanted to be that too. In order to get there, they had to buy Slack in order to get in there. It's very hard for companies to get out of their lane once they're known about some things. Paul Sweeney said there's a new paper out today that says LLM generated prompts across the board are outperforming handcrafted prompts. Well, of course, that's true, for the most part, because that's like collective wisdom. And most people don't know anything about prompting. I would say that for specific use cases, I've seen that generated prompts, if you try that, are not as good as some of the ones for people who are really good at this. Like, for example, someone I know very well has created over 30,000 images on mid-journey. She really knows how to get that thing to do what she wants it to do. And I think in some cases probably could outperform, but in other cases probably needs us. And I think that that's really an interesting thing. But maybe what we just need is we need people to become expert in asking the machines for how to do better prompts to make them do what you want. But it was a really good point. Just a little sidebar there for Paul. So thanks for sharing that new Hugging Face paper. It's interesting. I did want to talk about one other thing here. The ever-elusive Apple. Apple's good for headlines. I see it too. We write stories about Apple sometimes, not as often as most people. People like to read about Apple. And, you know, basically they're saying, hey, you know what? Super secret stuff. John G Andrea went there a few years ago. We wrote about that. We thought it might be very significant. Not much has come out of them that has been seen by the public. There might be some things that are sort of back-end issues that they're using some of these technologies. Oh, we've been building a large language model for four years. We talked about Apple GPT a few weeks ago and stuff like that. We have amazing distribution. This is going to be the thing. It's going to boost the industry. I don't believe it for a second. It's not that I contest that they've been building something because like I do know, like they have been. Like I think that's verified. And it's not to say that they might not have some really nice features coming out that will iPhone users will love or iPhone lovers will use. Maybe we could talk about it that way. But it doesn't convince me that this is going to change the market at all. Yeah. And it's funny because some of the, I think the original report referred to Apple being prescient in terms of setting up that task force four years ago. And it's like, okay, well, yes, it was prescient four years ago. And then within the last year, it was prescient four years ago. But Google launched the attention is all you need. You know, the Tensor paper came out in 17. That was six years ago. You know, in the, and then they launched Bert five years ago. I mean, these were all before like, even then it wasn't prescient. They were already playing catch up. And the fact that, I mean, remember like same thing was going on with Google. Google has been working on this since as you know, 2016, 2017. And when they realized that now it was a public battle or a public race, they immediately jumped on it. I mean, with some mistakes along the way, but the fact is that they very quickly, if not caught up in terms of mindshare compared to OpenAI, certainly caught up in terms of product and availability. Whereas Apple will be starting from well behind that point, even if they announced a huge suite of products tomorrow, that doesn't mean suddenly everyone's using them. Yeah. And it's not good. Like I'm expecting them to talk a little bit about it next year, but mostly if there's something significant, it's going to be June of 2025.
"salesforce" Discussed on Telecom Reseller
"This is Doug Green, and I'm the publisher of Telecom Reseller, and I'm very pleased to have with us today Jennifer Mercer, who is the CEO of Metazoa. Jennifer, thank you for joining me today. Thanks for having me. So you guys are a pioneering Salesforce tool developer, and you have a very interesting AI announcement. Why don't you tell us about what you just released? Okay, so yes, we are a Salesforce ISV partner. We work with Salesforce's largest customers, Fortune 100, Fortune 500, and we've been around for a little while working with automation on technical debt cleanup, org splits, mergers, But recently, obviously, we've launched something with AI, it's very exciting, we're very excited about it. When as soon as ChatGPT released our developer version 3.5, we just went heads down and started working on it with our product. It is all throughout our product. We work with Salesforce as org management, and it is very practical, it has very practical uses for that. It's just the nature of org management and the nature of our solution in general. It just works very well. So we launched our metadata studio, which is a, it has your intelligent assistant. And we have our prompt engineering platform, which has over 100 prebuilt prompts that can be edited, and Salesforce admins and developers can also create their own prompts and share them with their teammates. So, Jennifer, if you're using Salesforce, why do I need this tool? So, Salesforce orgs, it is well known that there's been a lot of development and innovation, which is great, but that left a very complex, messy org behind. And these customers are dealing with crippling amount of technical debt, they're hitting all their apex limits. They're struggling to even find the technical debt or detangle it, it's very difficult to do that. So when we launched Metazoa, we started tackling that problem. And we created, everybody's using the same set of APIs, except for we created our own dependency API. So we can see a lot more than Salesforce or any of the other partners or any of the GSIs where the customers can see. And we work with Salesforce customers to really get in there and find, for example, there's kept hitting their apex limits. And Salesforce raised the limit, they hit the limit, they raised the limit, they hit the limit, they're about to hit the limit again, Salesforce said no more, you got to figure this out. They have worked with the GSI for about two years, nothing was done, it didn't move the needle. They sent us in there, we were able to create a report to find all the forgotten assets of apex classes, find out which ones were being used, which ones hadn't been used in years, which ones were dummy classes. And our reports are actionable within the product. So you go in there and you find all that, then you can go and actually remove it in product. So it's not just giving you a report and then you go back into your org and try to do that manually. It's all automated. So our goal was to automate all of these services that these customers are trying to do themselves or use cobbled together products to do this for release management and DevOps, or they're going to a GSI or an SI partner to try to do it manually.
A highlight from Intelligent Assistant to Manage Salesforce Orgs with AI, Launched, Metazoa Podcast
"This is Doug Green, and I'm the publisher of Telecom Reseller, and I'm very pleased to have with us today Jennifer Mercer, who is the CEO of Metazoa. Jennifer, thank you for joining me today. Thanks for having me. So you guys are a pioneering Salesforce tool developer, and you have a very interesting AI announcement. Why don't you tell us about what you just released? Okay, so yes, we are a Salesforce ISV partner. We work with Salesforce's largest customers, Fortune 100, Fortune 500, and we've been around for a little while working with automation on technical debt cleanup, org splits, mergers, But recently, obviously, we've launched something with AI, it's very exciting, we're very excited about it. When as soon as ChatGPT released our developer version 3 .5, we just went heads down and started working on it with our product. It is all throughout our product. We work with Salesforce as org management, and it is very practical, it has very practical uses for that. It's just the nature of org management and the nature of our solution in general. It just works very well. So we launched our metadata studio, which is a, it has your intelligent assistant. And we have our prompt engineering platform, which has over 100 prebuilt prompts that can be edited, and Salesforce admins and developers can also create their own prompts and share them with their teammates. So, Jennifer, if you're using Salesforce, why do I need this tool? So, Salesforce orgs, it is well known that there's been a lot of development and innovation, which is great, but that left a very complex, messy org behind. And these customers are dealing with crippling amount of technical debt, they're hitting all their apex limits. They're struggling to even find the technical debt or detangle it, it's very difficult to do that. So when we launched Metazoa, we started tackling that problem. And we created, everybody's using the same set of APIs, except for we created our own dependency API. So we can see a lot more than Salesforce or any of the other partners or any of the GSIs where the customers can see. And we work with Salesforce customers to really get in there and find, for example, there's kept hitting their apex limits. And Salesforce raised the limit, they hit the limit, they raised the limit, they hit the limit, they're about to hit the limit again, Salesforce said no more, you got to figure this out. They have worked with the GSI for about two years, nothing was done, it didn't move the needle. They sent us in there, we were able to create a report to find all the forgotten assets of apex classes, find out which ones were being used, which ones hadn't been used in years, which ones were dummy classes. And our reports are actionable within the product. So you go in there and you find all that, then you can go and actually remove it in product. So it's not just giving you a report and then you go back into your org and try to do that manually. It's all automated. So our goal was to automate all of these services that these customers are trying to do themselves or use cobbled together products to do this for release management and DevOps, or they're going to a GSI or an SI partner to try to do it manually.
A highlight from GENC: Driving Social Impact Through Emerging Technologies | A Conversation with Laurie Keith, VP of The Ad Council
"To part be of this. Gen C is the generation of the new Internet. In Gen C, the C stands for crypto, but it also stands for creators, the connected consumer, and collectibles, both digital and physical with on -chain provenance. It stands for culture and characters, the ones we play in games and the companion ones that AI is building alongside us. It stands for community and digital citizenship, and the new set of transparent and trustless tools being built to the people who were raised on a different philosophy on how they look at money, how they look at identity, how they look at privacy, and how they look at the hybrid, digital, and physical spaces being built all around us. And finally, how they reimagine their relationships with the communities and companies they interact with. We focus on how brands, large and small, are building for these audiences. Welcome to Gen C. Avery, we are back. Last week we took off because of Fashion Week and scheduling. So happy to see you. I never like a week where I don't get to see you. So how are things? Things are great. It is back to school season, full in the swing. Summer's over. Labor Day's happened. Everything's happening all at once, as it always does towards the end of the year. You know, it's like a sprint between now and the holidays. How about for you? Yeah, you guys must be so busy, I'm sure. Yeah, it's pretty crazy. Got some travel coming up. As we all know, there's way too many conferences in crypto, and we seem to get involved in a lot of them, and some of them are amazing and great partners. But they're all over the world. Concord doesn't exist anymore. We've got to find ways to travel faster. My new thing is really wondering where the sub -four hour flight anywhere in the world is. Google Flights, man, can tell you anything. I love that. But I agree, the next emerging technology we need is teleportation. That would be very beneficial. We'll invest. So I know you were at the Roblox developer conference, was it, last week? RDC, is that what it stands for, by the way? It is. RDC, Roblox developer conference. Okay, cool. So I know you were there last week, and I want to hear your thoughts on it, but I also want to hear your thoughts on a story that I was reading at the beginning of the week, which I think came out of RDC, which was that the Roblox CEO was predicting that people are going to meet and start dating all because of Roblox, in addition to many other trends. Did you see any of these developers dating at the conference? I did. So this was my first RDC, and I went because I was interested to hear from the people who are really building and creating in this space. And as part of my job, I love to sit down with the people who are actually making this stuff happen, hear their stories, hear how they got interested in this, how their businesses work. And that was my sole objective at RDC. It wasn't like I was speaking, I was really just there to listen and learn. And I met with maybe 25 different game developers, teams, creators, influencers in the space, and asked them what motivates them to build on Roblox, how their virtual economies work, how they build their following, how they engage their community. And I learned a bunch of things. A couple of things that really stood out to me, though, is Roblox has a thriving creator economy. A lot of the folks that I was meeting with are coming from all across the world, and they're building their business on creating with their communities, building whether it's a game or an experience. And there were a number of different sort of Roblox creator economy initiatives that the team talked about rolling out between subscriptions and the expansion of their limited products, and also expansion of their communications products, which kind of ties into what you're talking about with dating. A big takeaway for me is also Roblox is looking to age up both as younger sort of gamers get older and stay on the platform longer and attracting an older crowd. Little known fact that I think nearly 40 % of Roblox users are 17 -plus, and Roblox will soon be rolling out features that verify your age and then enable things like dating experiences. So expect the We Met On Roblox coming up, and that's not too surprising. I did meet one couple who had met on Roblox there, but I've also met people who met on vFriends Discord and actually, fun fact, had the first ever known vFriends baby, this couple who met through vFriends and actually got married and had a baby, which is so nice. So people meet in these virtual online spaces like more and more, and Roblox is leaning into that and leaning into enabling that level of communication. So it might be surprising to some who think Roblox is just for kids and for this younger gen alpha audience, but the reality is 17 -plus folks are on Roblox, they're spending two hours a day, and of course they end up meeting people and falling in love as people do. So I, you know, had a ton of key takeaways, but those are two that really stood out to me. Creator economy is super real on Roblox, and it's not just for kids. And correct me if I'm wrong, they look at the creator economy not just being designers, but it's also game developers, it's people who are designing digital assets, both physical and virtual. I thought that was really interesting that one of the predictions was that there are going to be creators who actually sell more physical objects on Roblox, in essence like a Spotify that you still will get shipped to your house. It's bigger than I think we think for those of us who are not on day in and day out. I also sort of look at it a little bit, and again, correct me if this analogy is wrong, but I think about all the businesses that were built on top of Salesforce. Salesforce took away a lot of things that people were having barriers with in connecting with their customers, and Roblox, in essence, are building a tool set to connect with customers that are just connecting with them virtually, but that doesn't mean you can't have a real relationship with them. I think that's exactly right, and I think that we're also going to see an increasing number of brands and creators developing these digital -first products and experiences that might not need to have a physical twin. Right now, I still think we're in this place because our mindset is like, oh, there has to be a physical link, but does there have to be a physical link? I think that's something that we'll increasingly see sort of dividing. The thing that I still keep thinking about, which I don't think there's an answer, and there may not ever be an answer, but real life is still where we exist every day, Right. And I know that was a very deep, profound statement I just said. Really insightful.
Monitor Show 12:00 08-30-2023 12:00
"Gains as well and what that translates also for when you think about corporate earnings but it seems like if the Fed is close to done obviously you aren't going to see that same sort of gang buster strength in the dollar like we would have seen last year in 2020. So did you wake up someday and say oh boy I need to write a story about the U .S. dollar and the impact on the stock market? Yes. Is that how you guys operate? It's like this is what I'm going to do today I watch the levels and I'm like it's time. All right. That's what I do when I'm not here with you Paul. Exactly all right good stuff you can read all of Jess' work on the Bloomberg Terminal and a lot of stuff on Bloomberg .com and the Bloomberg Business Act. This is Bloomberg Radio. For things to deteriorate a little bit more than what they're indicating. As small and medium -sized businesses struggle they don't present as much competition. The supply chain has still got dislocations globally and here in the U .S. This is Bloomberg Markets with Paul Sweeney and Matt Miller on Bloomberg Radio. All right in this hour we're going to lean in heavy on those Bloomberg intelligence analysts. We're gonna start with Matt Palazzola. He covers the property and casualty insurance business. We're gonna get a sense from him what the insurance it might from be the hurricane currently over Florida and then we're gonna go tech Anurag Rana, senior tech analyst of Bloomberg intelligence. Get a sense of do I need to get a new Apple phone when they come out in September? It might be time for an upgrade so we'll talk about Apple and maybe we'll get a preview of the Salesforce earnings after the close today which are really important for the tech sector. Then we check in with Ira Jerzy, chief U .S. interest rate strategist. Discuss his note on kind of where he thinks rates are going.
A highlight from Biden's Katrina Moment
"Hey everybody's and the Charlie Kirk show what's going on in Maui we examine this from every possible angle. We're missing something We're not getting the full truth. We try to figure out what it is. It's terrible. What's happening and the slow Lackluster response it's been really telling Become a member members dot Charlie Kirk dot -com. That's members dot Charlie Kirk dot -com as always You can email us freedom at Charlie Kirk dot -com and subscribe to our podcast Text your friends to subscribe and get involved a turning point USA at TP USA dot -com that is TP USA comm starting high school or college chapter today at TP USA comm that is TP USA comm sort of high school or college chapter today at TP USA Comm buckle up everybody here we go Charlie. What you've done is incredible here Charlie Kirk is on the college campus I want you to know we are lucky to have Charlie Kirk Charlie Kirk's run in the White House folks I Want to thank Charlie's an incredible guy his spirit his love of this country He's done an amazing job building one of the most powerful youth organizations ever created turning point USA We will not embrace the ideas that have destroyed countries destroyed lives And we are gonna fight for freedom on campuses across the country. That's why we are here I Brought to you by the loan experts. I trust Andrew and Todd at Sierra Pacific mortgage at Andrew and Todd comm We say America first often on this program, what does that mean? That means that our concerns should be prioritized by our leaders full stop We reject the anthem of neoliberalism of caring about other countries problems while our own country burns Interestingly I have used that sentence quite often our own country is burning our country is burning our country is burning Well literally our country has been burning the last week the beautiful island of Maui One of the the jewels of America It's burning now how the fire started we're gonna speculate. I don't think it's that actually that helpful At this point it might have been arson it was probably human involvement 85 % of massive fires are Human caused was it somebody that was trying to start the fire or not We'll find out as time goes on But what's interesting is that the reaction to the fire has been awfully perplexing. We were told it was no big deal We're showing some of the b -roll right now on screen. This looks like this looks like Pearl Harbor, and I'm not making a joke That looks like Pearl Harbor people in the water it looks like something out of a dystopian apocalypse film and It got worse this weekend as all of a sudden the quote -unquote metaphorical and literal dust settled we realized that the entire southwestern part of the island of Maui Basically looks like Dresden This is catastrophic damage Unfathomable Death toll we don't even know I mean we they're speculating a couple dozen people dead, but no no no It's gonna be a lot more than that. They're saying a thousand people are missing It's beyond comprehension So first let's just be very clear We need to be in an active mode of helping any way we possibly can our fellow Americans These are our fellow Americans, and I'll be honest I've not seen much about FEMA or federal response, and I have a theory about this And it's not it's not a theory that's going to make anybody feel good. I have not seen this massive federal action There are already 96 people confirmed dead Now Maui is home to a lot of different people the oligarchs of our society Jeff Bezos Oprah Winfrey Jimmy Buffett Marc Benioff from Salesforce Howard Schultz from Starbucks Now let me be very clear. There's a lot of People are saying Oh Oprah started the fire Oprah did not start the fire, okay? Just people didn't email me. I think Oprah started the fire. I don't think she started the fire. I'm not a fan of Oprah however if Oprah's property would have been burning I guarantee you the federal response would have been way swifter That I can guarantee you but putting that aside the The tragedy is real, but let's go back to one of our favorite questions that we ask on this program It's an old Latin phrase and it offers clarity We bono who benefits and That's a really sick question isn't it because no one should benefit from Fires that destroy entire islands there should be no beneficiary of Scorched earth, but if you remember tiny dancer Rahm Emanuel Former chief of staff to Barack Hussein Obama who became mayor of Chicago He famously said you can never let any crisis go to waste the response to this fire feels as if it's been slow motion and it reminds me of Dancing in the streets Hugging people saying it was racist to even call that you know the Chinese New Year remember Nancy Pelosi and we went from 0 to 100 on kovat not a big deal to this is the biggest deal Almost allowing it to spread on the homeland so far Remember when Donald Trump stopped travel to China.
A highlight from Conversations2 with Greg Bennett
"Hi Greg. Hello. I tell you that you don't need an introduction, however there may be, sorry that's a terrible way to bring you on, now I've made you all shy, I feel that some people may have not heard of you before, which I find unbelievable, but it is possible, it is possible. I find it very believable. So Greg please can you tell me, or don't tell me, tell everyone else a bit about yourself. Sure. So I'm Greg. I founded and lead the conversation design practice at Salesforce. My team and I currently are leading the fray with all efforts around large language models and our product called Einstein GPT. We focus very, very strongly on prompt design, prompt engineering, and anything that we're sort of shipping in the product is being driven by my team and our prompt design process. My academic background is in linguistics, so a lot of what you'll hear about in terms of my philosophy and approach to conversation design and conversational interactions is driven by that academic foundation. Other fun facts about me, I, let's see, enjoy songwriting, so very much into the writing of lyrics, occasional with production, although I'm not very fond of my own compositions, very big pop music enthusiasts, so if you hear me make sort of pop culture references here and there, that's also the motivator behind that. Cool, and who's your favorite songwriter? Oh, hard question. I know, hard question. We're starting off with a hard question. Okay, in English, my favorite songwriter, and I think, so I think, like I said, I'm a very big fan of pop music, and so I think very much about pop sensibilities. Probably my favorite, oh, that's so tough, because I like a bunch of songwriters for different reasons, but I would say the one who I really am like just deeply, deeply impressed by as a pop songwriter is Mariah Carey. I think she doesn't get enough credit for her songwriting skills, and she can put SAT words into pop songs that make, and make them sound like butter. Like, you'd never know that the word disestablishmentarianism fits into a pop song so smoothly until she does it, so whenever I write a song and put a big word in it, and it sounds good, I'm like, all right, that's for you, Mariah. Yeah, cool. Yeah, she's, I mean, I think with all music, you know, it's like people feel passionately, so they either love or hate a lot of songwriters, but she, you know, the fact that she's a great songwriter, and also with that voice, she's got like five octave range or something, it's incredible. Yeah, exactly, it's, and I mean, she obviously gets, you know, the praise that she deserves for her pipes, and I think that I'd also like to sort of elevate and say, you know, let's give her some praise for her pen, too, because everything that she's produced, she's written, so it's great. Yeah, incredible, and Christmas wouldn't be the same without that song. It wouldn't, yeah, and how hard is it to write a Christmas song, you know, I mean, not often do Christmas, you know, new Christmas songs get added to the canon like that, so. Yeah, cool, all right, so you gave a solid answer to the hardest question, so the rest of this is going to be easy. Yes, exactly, and now I'm really ready. Cool, okay, so I'd like to start with a few easy ones. We've actually done one already, but I've got three more prepared, which I would love to hear your responses to, so are you ready to give me fairly succinct answers to these questions? Yeah. Cool, cool, so please, Greg, what's your favorite bot, and it can be any bot from any context? So there's a cartoon from, I want to say the late 80s, maybe even early 90s, called Outlaw Star, and it's this sort of space odyssey, and the ship that they fly is essentially sort of managed by this bot called Gilliam, and the reason why I like Gilliam is because Gilliam takes on, it's, Gilliam's very multimodal, so he takes on different shapes and can maneuver certain things in the ship, and I think it speaks a lot to being able to sort of associate a bot with something physical, so big time Gilliam. Excellent, I've never seen this, but I'll check it out. Yeah, yeah, cool, I've been watching Cowboy Bebop recently, and I'm getting really, very, yeah, similar, yeah, Cowboy Bebop, yeah, Cowboy Bebop is, like, from like a narrative perspective, just much better, much tighter. Outlaw Star is very similar in terms of the whole space odyssey theme, but the narrative's a little less tight. Okay, okay, cool, but yeah, it still sounds totally up my street, so nice one. Yeah, love it. Cool, and number two, please, Greg, what is the most useful thing you use at work, and it can be anything. My calendar, hands down my calendar, because I think without it I would be totally lost. I would miss meetings, I would be late to all my things, I wouldn't really know what's going on, so I think that my calendar is probably the thing I depend on the most to keep me where I'm supposed to be. Okay, and do you use, I guess, are we talking digital, or are you old school? Yes, digital, because it changes so quickly that if it were old school it would just be like a bunch of chicken scratch, and these days meetings will get added to my calendar, like 10 or 5 minutes before or as it's happening, or things will get moved around, so definitely Google Calendar to my rescue. Okay, cool, cool. I think, yeah, it's basically like, I think for everybody this is a fundamental now, like we have to be so tight with our calendar, and yeah, always in the background.
Unearthing Opportunities in Crypto With Ari Navarro of VSA Partners
"The blockchain show with a special guest today. Ari Navarro, the chief strategy officer at VSA partners. Thank you for being here. All right, how are you? I'm good. Thanks for having me. But I'm excited about all this. Yeah, well, I suppose just to give everyone a little bit of a background. Would you mind telling us about yourself, maybe a little bit about VSA or? Yeah, sure. However, everyone. So as Ethan said, I'm the chief strategy officer at BSA, which basically means I help clients really think about their business and brand strategy and how to grow their brands, how to grow markets, how to think of their product portfolio, how to think of their strategy, if they're launching a new product. So we work across multiple categories with all sorts of clients from IBM to Google, from Wayfair to Cole Haan, from Nike to Salesforce. So it's quite a wide range of clients and challenges. And what else can I say? Our company BSA is a brand and design strategy firm. And we have designed as part of our DNA. That's the founders of these. They were designers. So we really look at design of the business assets. So as a way to make or design a better human experience. So we really approach every project with a lot of empathy and go through a lot of effort and work and understanding what those audience needs are customer needs or client needs to really make sure that we are solving for those human problems no matter what it is that we are doing. Yeah, it's excellent. A couple of things, I think we really need your help in this space because I don't know if you want to call it a branding problem, but definitely a user experience issue that I feel like it's just not easy enough for the everyday people to get involved with a lot of this tech. That's
11 Big Banks Create $30 Billion Rescue Package for First Republic
"11 big banks, including JPMorgan Chase, Wells Fargo, Goldman Sachs, Morgan Stanley, and more announced last night that they would take these somewhat theatrical step of depositing $30 billion worth of uninsured deposits into the troubled first republic bank. But even that move, along with the introduction of the fed's latest bailout window, it might still not be enough to quiet concerns about just how stable and safe the U.S. banking system really is, just this morning as we go to air, even with yesterday's rescue still in the headlines, we're seeing first republic stock trading down nearly 25%. Zach, we've had a backstop, a lending facility that lets banks basically exchange their get their cash back for bad investments made and essentially the best terms. And now the big banks are throwing cash at the problem also. What do you think it will take for the regulators to restore confidence in the banking system or is that something that we're not even really expecting at this point? Well, you know at first republic bank doesn't have the taint of crypto attached to it. That's the thing that stands out to me as it relates to its ability to survive while we see signature be wound down. Obviously this crisis is one of confidence. If you look at people who are researching this issue, pretty much all midsize banks are having this issue, right? They bought bonds that are now worth far less than what they were marked as on their books, right? So clearly, I think people are worried that this could spread to other banks across the country, not just those in California who service, tech firms, but again, those who have customers who are looking to find yields and who are realizing that in this interest rate environment, they can go elsewhere to get yield and they can take that money out of a bank quickly in the palm of their hand and deposit it in a money market account, but they can deposit it with treasuries at their own will, right? So I think clearly what we're seeing is a response to sort of this systemic reality in which we now find ourselves in where money is moving as fast as it ever has. Faster than ever indeed. And all of a sudden, billions and billions of dollars are being drawn out of these banks in hours time. It's quite remarkable and I think that's why we're seeing these remarkable steps.
Charlie Gasparino: How Silicon Valley Bank Came to Fall
"In running those companies for themselves they need to have a banking relationship and they did it with these guys And these guys would extend them lines of credit various types of loans collateral back loans you name it there's all these very intricate stuff that they did with those with to that to that VC portfolio portfolio company community and private equity community out there And so come valley In return those companies would do their banking with this guy with these guys And give them their money If they had money that they needed to put aside which they all do for payroll and short term expenses it was at Silicon Valley bank So think about that That is the least diversified business model You could think of one industry that is highly highly reliant and dependent on the continuation of low interest rates because that's what was fueling the sort of startup VC industry particularly in tech was low interest rates and lots of money The minute that spigot got turned off Guess what Tech started to crater Remember Facebook off its highs They're all laying Everybody all Salesforce off its size If you think about that those are the profitable companies Think about if you're a VC portfolio company which is still an early stages and not make it any money you have more you have more money problems Put that together Okay so the blue was off the rows in the VC tech community Those companies are cutting back on older borrowing from Silicon Valley bank Maybe some of them are going belly up on their borrowings on their lines of credit And on top of that they're now have to pull the money out of the bank So they're reducing their deposits And you get what you have here that someone smells at and then mover spread and the run
"salesforce" Discussed on The Voicebot Podcast
"I think that that's a really good signal that we've got something that's here to stay. Absolutely. Yeah, I'll just say that it's the idea of whether you're creating a new product or whether you're augmenting an existing product, which Salesforce seems very eager to do, especially is that because they know people use Salesforce. They know people use how can they make sure that people stay with it even when alternatives with different features are coming out. They have to offer the same features, even if not that many people use it, or honestly, even if only a small fraction of slack or Salesforce users engage with these features, that's a lot of people and a lot of companies and a lot of money. Yeah, I mean, these kind of add ons are absolute friction killers. These are things that when you've met with or spoken with people at these companies before, they've been trying to build these types of tools over years. And this kind of recent advent of public LLMs and APIs, allowing them to bolt these technologies on, it just absolutely kills friction. And it allows people to do the things that were huge bottlenecks to before. Summarizing, creating quick copy, writing an email, filling in forms. These are those utilities that often these innovations attack first. That are great use. And then we start to get creative and figure out the other flexible use cases after that. But it's a great first step. Yeah, and that's a great transition, actually, do these flexible use cases because sure, we've got this idea that you could click over a tab and get another writing assistant that could help you and then come back and bring it into your primary application. And that is friction. That's something that's kind of annoying. It's easier just to have it all integrated. But then you have things like Salesforce with Einstein GPT. And I love this. Eric created this image of Einstein coming back because it was here, and then it was sort of gone. They said it wasn't gone, but actually was gone. They created a voice and then they got rid of the voice and I know, it was like the chatbots gone, but oh, Einstein's working in the background. But now they have this new Einstein feature, which is one of the greatest things. Summarization. So if anyone's used a CRM or a sales Salesforce in particular, but any CRM, sometimes you just need to figure out what's going on. And be able to do a quick summarization is great. Now they also have the research. So if you want to learn about a client or something like that, it'll pull stuff from the web for you as well. Could you do that in another tab? Yes, that's the lower friction. But the summarization feature I'm able to pull that information in very quickly to get up to context really, really useful. Yeah, and I think it's really powerful the email creation, right? You're either living two camps if you live in some type of an outbound business. You either are a really kind of hands on, I want to write individual messages to people. I want to be very personalized or I write one email, I blast it out to 4000 people. Let's see what happens. And you can kind of tell where people live in that camp. This blurs those lines in where you can dynamically be generating emails, partners, and prospects, and it's going to be a wild tool to help people are utilizing it. Unfortunately, some people will turn it into a spam machine. But how others will use it to generate really meaningful business conversations? Yeah, and also personalize them. I mean, even when it's not composing the text itself, Salesforce has this idea of it being useful for a customer service agents or just anyone salespeople. We're talking to customers and the AI can essentially listen in and act like a very helpful, invisible assistant passing notes about, oh, and this customer has used this before or you can remind them about things that they haven't mentioned themselves and really be a more, again, dynamic being an important more dynamic helper for these meetings instead of having to open and tab and go through a database or anything like that. It's really about making it a more immediately useful resource assistant. And so on. Yeah, I like that too. And by the way, if anybody's ever used slack or Discord or teams or anything like that, and you go into a channel or you're going to a thread. And someone just adds you to it afterwards. Oh my gosh, like the summarization features like jeez, because it can be terrible. You might have to read days or even a week's worth of messages back and forth between people. And a lot of it's just nonsense, right? It's just like, they're just chatting, oh, and they'll talk about the game in the middle or something like that, just because we're humans. And they're interacting. But even with that, it's like, oh, the most important thing was 6 days ago at 1220, but how do you find it?.
"salesforce" Discussed on Squawk Pod
"Einstein GPT is a combination of our proprietary AI from Salesforce and an open ecosystem of vetted generative AI partners. We announced OpenAI as one of our initial launch partners this week. But we also announced a $250 million generative AI fund from Salesforce ventures investing in other generative AI startups like cohere and anthropic. And so we're really taking an ecosystem approach. And when it comes to AI, we've actually been on this journey for over 7 years. We introduced Einstein AI in its original form to the market in 2016. And we've just seen exponential adoption and growth now delivering over 200 billion AI predictions every day. How much of the, you know, when a client uses a service like this and asks it to write a letter or a question. And by the way, provides details to the service in the course of the prompt, if you will. How much of that data then goes back to chachi PT? That is exactly the reason why companies don't want their employees using consumer chatbots for work. It's making sure that they're proprietary data doesn't get out there into the open for public use. And I think that's why so many customers have come to us and why there's been so much excitement around Einstein GPT because they know they've been trusting Salesforce for 24 years to keep their data protected and secure. But I think that part of the question becomes not just how much on the consumer grade version does it go back to chat GPT. In terms of your own ability to train the service, how much of that data gets therefore shared if you will between clients, not that the clients are sharing the information with each other, but sharing it with you effectively. We keep our customers data separate, we always have for the last 24 years. It's part of our multi tenant model. And so we're bringing that to bear in the AI space. Just like we have for the last 7 years. So it's a critical part of making sure that this is a trusted environment for using generative AI. And when you think about what this looks like long term, we keep having big conversations about labor. I mean, how much, how much labor do you think is going to be needed? Do you think this actually increases productivity? Remarkably, and therefore, but not just productivity, but you need as many people as you need before. Do you save yourself, you know what? We had, I don't know, a couple thousand people writing lots of emails and letters to people. And now we don't need all those people. I think short and medium term, you look at how salespeople work today. And most of them, they dread writing sales emails. They'd much rather be out there with customers. And so being able to offload those tasks that are Mormon Dane and more owner. Same with customer service agents. They don't like having to read through hundreds of pages of product documentation in terms and conditions. They want to focus on engaging with the customer and problem solving. And so I think that that's what we're seeing on the horizon. In terms of the far horizon and long term, because Salesforce is a big believer in continuous upskilling and reskilling. We have a community of what we call trailblazers. That's a conference we had this week. And so many of the people, everyone comes because they want to continuously learn as technology evolves. One of the broader questions in this goes to the issue of data and how the data gets used in siloed. Long term, how did you see this playing out? Because so much of what Chad GPT has done so successfully is to boil the ocean, if you will, of the Internet. And to make this work, the question is whether content creators, I mean, right now, what you're talking about is contextually people will have their own data that they'll train off of. But whether they're going to need other data to train off of and whether people will pay a licensing fee effectively to do that. Well, I think that's the difference between the consumer space as well as versus the enterprise space. In the enterprise, the use cases are well defined in terms of sales, marketing, commerce, service, IT. And so in some cases, we don't even need a large language model. You can use a medium language model and get very high precision high accuracy, not have to spend as much on compute, reduce your carbon footprint, and being able to combine that with what's happening in the broader space and do it in a secure way. I think that's the future for the enterprise. And when it comes to AI. And how worried are you right now about the accuracy of chat GPT? Because there are still mistakes there. And the other piece of it is the service at least as it's designed today. Maybe it's going to be designed differently through your service, doesn't necessarily provide footnotes or aware necessarily to double check the information. Well, we've all seen what's happened in the news. Again, in the consumer space where the queries are more open ended versus in the business world, it's very constrained, right? Specific not only to a salesperson or a customer service agent, but even specific to their industry. And with those constraints we're able to increase the accuracy of the data and the output. And then the other thing is AI is only as valuable as the quality and the trustworthiness of the data and Salesforce being the customer record. And the single source of truth, especially our data cloud, where our customers are putting all of that data, otherwise it's the old garbage in garbage out problem. What's the cost of a query? We have not determined the final pricing yet for Einstein GPT. Do you know what the underlying cost of a query is going to be? That is continuously shifting. We just heard an announcement from OpenAI last week that they were bringing the costs down despite launching the next generation of their technology. And so the different providers in our ecosystem have slightly different pricing from one another and over time we should see that fall as the cost of compute goes down. Okay, Clara, it's great to see you. We appreciate it. Thanks for waking up early on the West Coast. Thank you. Next on squawk pod, new consumer data from Bank of America, spending is increasing, but some sectors are seeing more of our dollars than others. Head of the Bank of America institute Liz Everett CRISPR. It is absolutely a services story. People are eating in restaurants where they're not spending money on goods and particularly we noticed on the home. Old school wisdom with a passion for what's possible. That's what you get from the Morgan Stanley client experience. You get listening more than talking and a personalized plan built on insights and innovative technology. You get grid, vision, and the creativity to guide you through a changing world. Old school grid, new world ideas, Morgan Stanley. To learn more, visit Morgan Stanley dot com slash yos. Investing involves risk, Morgan Stanley Smith Barney LLC. This is squawk pod with Joe kernan Becky quick and Andrew Ross Sorkin. Here's Becky. Bank of America out with its latest consumer spending data. Credit and debit card spending per household actually decelerated in February to 2.7% year over year. That was down from 5.1% in January. Joining us right now is Liz Everett CRISPR, who is the head of Bank of America institute. Liz, let's talk about this. Slowing to 2.7% is that suggests that things are dropping off a cliff or is still pretty healthy number. I don't think so. I mean, consumers are still spending. If you look actually at our total payments data that was up 9% in February, but as you said, credit and debit card spending up 2.7, not down from the pop of 5.1. In January, but they are still spending. I think we've essentially just got normalized to the decelerating growth that we saw
Unpacking CES 2023: Where Was Web3?
"How is CES? How is a consumer electronic show? What did you think of it this year? I didn't make it, so I'm really curious if web three was everywhere, or if it was anywhere. Great question. CES was a little bit of both. One, there were some amazing people, great conversations that were had. We interviewed, I think almost 20 people and did a bunch of great Sessions on stage. And so that was fantastic. The thing that I was most interested in is how much web three was not showing up on the show floor. For anyone who hasn't been to CES, it is really an expo show. It is a 1 million ft² of demo space for people to show off their new wares. There was like 15 foot holograms of Mark Cuban. There was all of this amazing sort of gaming and VR tech and haptic tech that we saw and tons of autonomous cars. But when I kept looking, I was like, oh, I'm not seeing much web three here, which compared to when you go to a south by Southwest or a can or even art Basel. You see what three almost everywhere? Here it was kind of missing. And so I'm just, I was a bit surprised because I thought I would see more from not being there, but seeing the news, what was your takeaway? Yeah, well, I was thinking about going and I've been to CES a bunch of times before. This year, just timing didn't work out. So I was following along the news. I was really excited to see what Raja for Mastercard announced with Mastercard's web three accelerator. They're doing that in collaboration with polygon studios, which I thought was really cool. That seemed to be sort of the biggest web three announcement in news, but a lot of what I was seeing was more hardware developments like L'oreal, unveiled some new technology on the applicator phase for people with accessibility challenges. I thought that was amazing. I didn't see a ton about web three though, outside of Mastercard's announcement with polygon.
Salesforce to lay off 8,000 workers in latest tech purge
"Amazon has announced major layoffs joining a tech worker purge. I'm Lisa dwyer. Ecommerce giant Amazon and business software maker Salesforce are the latest U.S. tech companies to announce major job cuts, Amazon says that it will be cutting about 18,000 positions. It's the largest set of layoffs for the company. Salesforce is laying off about 8000 employees or 10% of its workforce, major technology companies are pruning their payrolls that they rapidly expanded during a two year boom spurred by a pandemic lockdown, meta platforms announced in November that the Facebook and Instagram owner would be laying off about 11,000 employees
"salesforce" Discussed on a16z
"So it's just really hard to do any hand waving to a community like that. And you're like, trust me, it's not going to happen again. Salesforce actually has a really good example way back in the day when I was still at outcast. They had some outages from that was way more common than because weren't all as savvy at it as we are now. And what they did, they went full transparency. They put up a site and it was a permanent website and you could just see what the status was. And people calmed down because they could just go to that separate site. Well, I was just listening to a podcast. We recently did where one of the machine learning startup founders described how when it comes to machine learning and AI, it feels like a black box a lot of people. And so you kind of want to actually intentionally give transparency to how the algorithm arrives at a decision or how it works. And I think this problem will come more and more as you have a lot of tech that's obscure to people. And they don't know quite who to blame. Well, I think this is where it's really important what your record is up to the date that the price has happened. And this goes to the culture point. How well have you articulated what it is that you guys do? Who you guys are, what you stand for. Have you built relationships in the media? Do people feel like you've been forth, right? Have you built that trust? If you don't have much of that, you're going to be in a much, much worse place. Because people are coming from a lack of understanding. And they're probably going to assume the worst. But not everybody has access to top notch PR and comms people. I mean, they might be starting out. They might have a very junior person working with them. How do they sort of get that sort of trust and currency if they don't already have it? You know, it might just be trust with their community. It doesn't necessarily have to be through PR immediate, but how much are they talking directly to their customers? What is that language that they're using directly through that product to handle things? So when we talk to people about building their brand, it's also, how do you build yourself a really strong brand that can withstand some of these crisis situations, where you can maybe come out of it better for it versus even more in a deficit. Yeah, the analogy that I think we've talked about internally is I karma points. Yeah. The bank and sort of in my head, you basically have a bank account of goodwill. You have credits and debits. And if you don't build up any credits with your community, whether they be customers or employees or investors or press or whatever. And then you actually screw up. You're instantly in the red. And it's just really hard. That's a much bigger hole to dig yourself out of.
"salesforce" Discussed on a16z
"Reliably to connect faster. Those are value propositions. Those aren't just a list of features. And I think that most early stage companies trying to go to market, they really neglect. They get so myopically focused on the product and the capabilities that they neglect the actual translation of that into value proposition. And so there's great books out there on product marketing. There's great people out there in product marketing. It is one of the hardest things to do, I think, in a company, and you have to iterate on it. But that might be the most important. So if you have a great product, and then you need your product marketing, which is a component of an overall marketing strategy, then ultimately you want to do sales. And the last thing I guess I would say for a pause here is that as a baseline rule, when I meet with a small company that's out in the market selling, whatever their price point is, I already know they should double it. Especially if it's a technical founder, technical founders almost always under priced their products, oftentimes it's because they themselves are cheap, like me, like they don't want to pay a lot for products, they under price the product, but they're discounting the value that they're actually providing. And if they listen to their customers and they spend time talking to their customers, they're going to hear what the value proposition really is. And so they don't need to price based off what it costs them to serve it. They should be pricing based off the value they're providing. And most enterprise software to me is some sort of a replacement for an IT function. So for instance, if you use Salesforce, which is a SaaS CRM service, you're just not having to run some massive internal CRM system dedicating headcount to it. Like sales versus doesn't all for you. And so it might only cost Salesforce a few hundred bucks a year to offer a Salesforce account to a customer. They're saving that customer.
"salesforce" Discussed on xperi-test-v1-t
"Friend, or somebody else. Oh my God. Oh, he's gone. He's gone. Yeah, you only get 500 words from MG and he's gone. Right. It's really interesting to watch the ferment around this. You're right. I didn't even think of that, but a lot of this probably is because of the quarantine. We're just bored. We're just forward tears. So what happens? Let's best case scenario. People are getting vaccinated. It's starting to speed up. I mean, everybody says, don't get out, don't take it. You can always go. We got variants. We got mutants. You don't know what's going on. But you know what? By the summertime, 99%, it's just going to be back to normal. We'll all be a little gun shy, but we can't wait to get out in the real world. Does all this stuff just go down the toilet and most definitely. I hope so. Yeah. I think those Clubhouse can survive this. You think it survives the world? None of the level. I mean, because you either need to be and I'm not like, I'm sorry to say this, but you need to be single unemployed. To really spend hours. I don't get people to spend like 6 hours a day. They're on Clubhouse. I think that will still be using it, but it'll be like, yeah, people are walking outside or at the park, they'll have just like they were catching up on their podcasts. They're going to be on Clubhouse, perhaps. Yeah. On my group conference call. It is everything bad about, first of all, throwing a party and hoping the anxiety of people may not show up, but also the idea of going into a room and being like, should I go here? Is this a private conversation? Am I intruding on what these people are doing? It is all these levels of social anxiety that I go through. What I just open up Clubhouse. So yeah, I don't know. I don't know if it'll stick around. It's a very interesting world we live in. That is for sure. And I can't wait to see I'm really fascinated by what's going to happen when this is over. Is it going to be the roaring we talked about this before? Is it going to be the roaring 20s where it's just like or are people going to be gun shy and BTS and walking around with me? Shake your hand or fist bump, I don't know. What's it going to be like? And by the way, every company, Salesforce just did it Spotify, it says, you don't have to come back to work. You're fine. Yes, stay home. I think that somebody's going to develop an app where you set up hug fists. Like basically, you can register and say, I can vaccinated. Let's meet at this spot as posed by and we're going to touch the hug. And this is like, it's like people are literally going to be desperate for physical contact, but they're going to have to be smart about it, so they're going to use an app to schedule it and ensure they're doing it safely. But I swear this is going to happen. And by the way, if anybody creates this app, they better talk to them. Why aren't they worth their cuddle parties before this? That I don't want. So maybe that's just a mailing list I'm on. I'm sorry. It's something else. It could be a return of the free hugs. Free hugs. That's strikes me as a little creepy. Don't you think? Do you notice that you're very like, I feel like my partner I'm with right now. I'm just so desperately needing closeness at different points because I'm nonstop on my computer on Zoom. I don't see people. So when I'm with him, I'm just like, my human. I have noticed that actually, yes. I.
"salesforce" Discussed on Banking Transformed with Jim Marous
"How does a finances to justify. The investment is this type of two accessible to organizations of wall-sized. This really just really a tool. That's for the biggest organizations. Yeah i mean the beauty of salesforce providing our own salesforce scheduler tool is that it's already part of the platform so what it does is it eliminates a lot of tough immigration which used to happen in the past where you need to integrate multiple platforms and try to consolidate the data So a single platform where you can just turn it on or off or basically use configuration to set it. Up is a huge factor. It saves organizations of any size A ton of time. Which makes it feasible for them to deploy the solution. I'm so now that was the ultimate goal is like let's let's eliminate Points of failure through integration. Let's make it. Seamless component of salesforce just like managing a lead or an opportunity. We can manage scheduling. You know. it's just a part of the entire process and so that that was really important. directive. I think when scheduler i came to bear is just. Let's keep it on the salesforce platform. Let's keep it simple. Let's make it easy for for financial institutions to deploy. And i think you know it takes out the complexity which small organizations typically are worried about. You know like. I have to deal with now. It teams to put together two platforms in integrated properly and maintain it All that is gone so it makes it reasonable for all sizes. That's interesting we talked about this quite a bit on. This show is that organizations have gotten better and better and work with other solution providers more importantly the organization solution providers have really worked very hard on using the data using the back office using the capabilities of orange of all sizes that have different levels of complexity and different levels of maturity in different areas. So it really helps that again. I don't have to bring on more people to be able to implement this type of solution. I can really just part with salesforce and make it so this is almost like a turnkey i mean it. Never nothing ever turn keith. We think it's going to be but it certainly makes it easier to implement. so what's return on investment. What what is when you look at the cost. How to organizations right now offset that with revenue. How do they measure that. Yeah i mean all the things that you've mentioned jim like being like a car dealer or being even like a a restaurant using open table a better customer experience where as a customer you feel like you can reach out to the right person at.
"salesforce" Discussed on Bloomberg Radio New York
"To emulate the success that Salesforce has had But if we dig deep into the financials of this company freshworks they've got an awful long way to go really modest revenue for the time being but it did jump 40% in 2020 So there are growing company in terms of the company's fundamentals a company to watch going forward They've already got.
"salesforce" Discussed on MAD MONEY W/ JIM CRAMER
"These are really what's going to make our banking triumphant our bank. He's been left behind but the people who run seen in star though. Those are two of the smartest people i've ever talked. You're you're right. That salesforce ventures is probably the number one venture capital company in silicon valley certainly beauty. And the other thing. That's been really cool is we've been able to manage that but also make sure that it's the right for our for our that's you know. We're we're focused on our margins that ever as well you probably saw that we delivered outstanding mark scorer and even three out of last five quarters delivered more than twenty percent margin. And you know we're giving this acquisition momentum that we've had a bit of arrests that can really focus on these acquisitions and deliver this incredible growth in capability and you can see it now on these amazing number. We just raised him for the year. Three hundred billion dollars twenty six point three billion. That's going to be an incredible year. But it's not just about the absolute number it's about the growth rate is well. It's been awesome and not just in revenue but in margin in an aslo in every key. Metrics that really indicates this a very successful company. It's true really hurt a unicorns. I know now one last thing you you not been able to solve the pandemic although you probably tried more than anybody else in the in the in the country if the world delta back to work not back to work central office stay at home dream force. No dream force. It's a tale of two cities in san francisco. Yesterday i'm in geneva switzerland. Today i was with my customers in san francisco yesterday and i legally have to wear a mask. I can't really opened my office. Things are really closed down very worried about condemning and delta. I'm in geneva today. There's no mass. It's a free for all everyone's meeting with everybody and they're not as concerned about the pandemic for them. This is a new world now. A lot of things have changed for customers in this new world whether it's europe or the united states in one of them is really returned to work and the phenomenon that i see happening locally. It's not as many employees are coming back into their offices. Globally as any co expect. And you're really starting to see some very low attendance numbers offices because employers are so productive at home so they can do their. They can do their job at home. They can be successful from anywhere. The companies our customers are successful. It's it's incredible but the way they're being successful has changed and so the pandemic is a tailored cities but the new normal is not earning the c. You know this new normal appear in business is going to be quite different as we come into this new world for your way ahead of it insisted. Amazing quarter. i know they'll be naysayers arizona. Obviously.
"salesforce" Discussed on InnovaBuzz
"That. And it was around systems and so they had just before. I became their interim. Vp of marketing last year. they had just implemented. Six cents is intent data. And so i got to take over the implementation of success and figuring out. How do we work with intent. data What does it really mean how you use it appropriately. How do create programs informed by it and that was challenging because for the intent data vendors is kind of every time he tried to probe too far. They're kind of like well. That's our black box stuff. They can't tell you know. And so Combining that an intent data platform with a marketing automation platform with salesforce sales loft with zoom info with you know there's all these systems and when you're working as a consultant wide often you're not working in any of those systems in fact i haven't worked in them for fourteen years since i became a consultant. Either then here and there a little bit. You know with clients. But i wasn't fully responsible for them and so finding out You know that series zoned the personas in the strategies that i helped my clients. Gray inactivity actually be executed through these systems connect well together and produce the outcomes. I always thought they could was really validating. Because quite often i great personas in strategy and then my contract is over and go on to execute the only reason i know that it works is because they come back to get more. So that's that's always validating as well but it was fun to get into the trenches again in actually have hands on the system. See the data. See what happens when you send out a you. Know a program sent an email host on social and see the data coming back and who's engaging wear and how they're moving forward and then to work closely with the sales team you know to see how things transition how they interpret what you're doing in marketing or that was an eye opener you know joining to explain to them..
"salesforce" Discussed on Marketing Trends
"Last. Like no doubt about it. Okay do you have a favorite book podcast. tv show even check out recently I have a favorite book series. That i just read the ready player. One ready player. You serious that. I just read those mazing and i've been binging on podcast with todd Tom coyne the writer he just. He wrote three bucks. One is golf courses in ireland versus scotland. Any just released his one about america. This do travel. Fifty states played three hundred rounds in eight months and wrote a book about it in so that's might be treating for This is westchester the best chester move. Absolutely i grew porchester new york. There's nothing better best advice for first time chief. Revenue officer boo him being an active listener and learner. For as long as you can before you create any action. I love it ed. Thanks again for joining any Any final thoughts anything to To plug here in i am. I am so thrilled to be able to get to spend this afternoon with you and and to have this conversation again about what i think is the most incredible topic and opportunity out there in this world of marketing and very should've of you in the michigan dot org team. So thank you for having me awesome. Thank you so much for joining as always. We'll have you back sooner next time. Not more and more time with that is better for everyone thinks again you..
"salesforce" Discussed on The Security Ledger Podcast
"Is this trend in finding one flaw to exploit many enterprises and if you look at it from that perspective pretty much all of the sas platforms men meet the bill with with kosei right exactly exactly If anything that's an indication that it will be added focus on platforms like salesforce From a security perspective were again. You know potentially invest in finding one flaw but then impact thousands of enterprises as a result and. that's something that were serving as well with lot of asked firms okay and for our listeners. Who might be In companies that are developing on top of salesforce. What some low hanging fruit that they can pick from a security standpoint. I think the The starting point that. I typically recommend everybody is to Utilizes t platform allows you to quickly assess common configurations That you may have so. I highly encourage people to utilize that basic utility to kind of address. The low hanging fruit in salesforce itself within salesforce itself The second is that we also provide a free assessment for the platform. So if you were curious about your posture and your current state we to allow Ah trial so that you can quickly assess all aspects of security and then See if there's value if if it turns out that you're doing great than perhaps you already have all the controls in place but you see that there is actually things that you're missing or things which are critical nature that needs to be addressed as part of your development. Then you can make that case the key element. Securing any system is to start thinking like an attacker Many builders don't think in terms of how my system will be attacked and that's why sometimes they Address things which Maybe be trivial nature. But they don't get the ability to address the bigger problems so if there's any effort being made on security from a developer or an admin if they can start thinking like an attack or i think that will go along with into building secure systems and secure platforms. If there's anything that i can get as a piece of advice to anyone would be to. Start to like adversary. And then you'll start to build a better more secure indeed customers zero digits ac. Thank you so much for coming on and speaking to us on security ledger. Podcast was it pleasurable for this year. Is the ceo of the firm digits..
Conversational Text Messaging With Raj Suchak, CEO of Grid Seed
"So. Why don't we start with where you are located in the us. A little bit about yourself. Maybe how you even got into the business that you're in and then just a little bit about your business. Yes so yeah. My name's raj. I embrace out of buffalo new york. We are roughly twenty five minutes away from niagara falls You know if you've been to anywhere close to Toronto or western new york or niagara falls were very close Buffalo is a great place by the way. Lovely lovely city. We'd love buffalo. I lived in buffalo. Roughly eleven years And Two young kids. We're we have set roots here now and this is my second company. The company is called grip seed g. our it No pun intended boggling for irrigation seed. I'd yeah so this is a good seat is a conversational texting platform. I'll tell you all about it in just a bit. But i'm a little bit more about my background. I'm a techie. I'm a geek. I like to write code. i Working in a price offer for for a long time now work at salesforce dot com companies. Starting first company in here. We are my second perfect. You fit right in because that all the things you said makes you a nerd. So welcome to the to the sprinkler nerd community. Where you go. I wear that badge with pry. Absolutely someone says and are such a nerd. Thank you yes we should. We should create a nerd flack role in our front lawns. Are offices a difference between being a dork. No i'm not a dork. I'm a nerd. I'm proud of it. You don't call me a dork. Dork is condescending. But right learn honor
"salesforce" Discussed on MAD MONEY W/ JIM CRAMER
"How are you. I am good. How about you. i'm doing great. It's great to see you. Jim break. I thank you so what you do too. Good to see jackie in the office. Let me ask you when you guys deal for eighteen months. That i've got a jacket on this razi. Well everybody's kind of a little except for me. I slept in a brioni last night. I felt good okay. So here's the deal. You came up with this idea to do this. Deal during the pandemic. I think a lot of people felt that well. I dunno house of slack really doing but the truth is it ever since you decide to acquire them slack is doing better and better and better during this whole period correct jeb. You're exactly right. Slack is such an amazing company. I've always loved slack. I'm a huge user slack. Here at salesforce a time we use slack. Jim slack is incredible. It transforms the way we work. It's our new at quarters. It's where we're all working and you know when we have that pandemic eighteen months ago it accelerated slack. That was what was amazing because everyone was in slack all the time and we started to integrate salesforce and slack services. We could see that salesforce was better with slack. It was awesome. Well i and tell you. When i read the released today arvin christian. I mean you and i both respect greatly. I felt compelled to talk about eighty thousand employees. That are now on slack with you. It seems worse. I talked to him yesterday. He is so excited you know. He's the ceo of ibm. He has four hundred thousand users of slack..
Salesforce Service Cloud CEO, Clara Shih on the Importance of Account Based Service
"Wanted to share three things. I wish i'd known done five years ago. Which i'm now making sure that our team sales for spills into the product tell other company leaders in sas not make the mistake that i did. The first one is what. I call account based support. We've all heard of abm. We did that in hearsay. Abm didn't help us with bob. Abm actually made bob madder because every time we try to nurture him with thought leadership or up sell him on a new product. He was reminded that we were working on things other than the thing that he asked for three years ago. So if we take a step back right first let's talk about what kinds of support cases usually get resolved. I throw the quick and easy ones. The ones that you're tier one support agents can do first call resolution. Everyone's happy restart device reset your password. Reauthenticate burlington account then. There are the high severity cases. You're step one step two your psychos down. Everybody from engineering is no rushing into the proverbial office pulling all nighter to get the site backup asap l. Hands on deck. Third category are the issues that lots of customers are complaining about. Good pm's in pm one-to-one we're trained to focus their into the the rest. Lets you become accustomed development shop that leaves the risk zone. The ever elusive important. But not urgent quadrant in this is where bots ticket was waiting for us. He really needed it for how they are enterprise. It environment was set. Up wasn't a quick fix. Didn't qualify as one by any means it would have benefited other customers to but to him. It was an enormous pain not to have it but it got lost in the mix. So i've been thinking about this pretty much nonstop for the last five years and this notion of account based support it's meant to solve issues like box and if you think about all of the different customer facing functions be have enterprise sales it's inherently account based marketing has gone based in the last few years. Now it's supports ternan services. Turn so that we can factor in whether someone is a strategic customer which is whether there's an open opportunity which his company did have whether they issued in rfp which they had this data we know exists in our companies that existed at hearsay. But it was all over the place siloed
"salesforce" Discussed on GeekWire - Geared Up
"And foremost is an item. People will never get upset about bad news. But i'll get really upset about your bad news from someone else that i should have heard from you and that's not because i love to hear bad news but setting this culture like look things go wrong everyday. They do every room station. It's the nature of making software. It's it's making sure that we're okay with that but we can talk about our failures as easily as we can celebrate our successes and we celebrate our successes. It's great lots of things right but again being being able to be empirical about that and and knowing that failures are going to happening and as a matter of fact if you're growing if you're twice as big you know two years from now as you are now you kinda hope. Your software doesn't work right like that's the way this game is host to be played but all of that is easier said than done because i wrote code for a long time and you become very attached to it. It's it's hard to go while like you're right like that just wasn't it wasn't there again if you're if you look at it from the big picture their success in that you should be happy and proud of The fact that your software is now you'll being used so much that it needs new things on it and actually my my favorite quotes from another precise for at at a messenger who is our founders of a web logic Ba and so we create. Wedlock which was the jt servers that lasted the longest out in the industry. And you ten years after his road. People are finding new bugs in code that adam had written ten years ago and he was like that success that means even after ten years of usage. Someone is still finding now who utility on my code has never had that code paths before. Like sure it's a bummer. That there's a bug but awesome that that code is lived for ten years and is still finding novel uses and his still like getting exercised in ways that no one ever expected it to be exercised. And so it's taking that mentality around it. Don't look on guinness like the site went down. That's a failure as amar. Like yes of course but there. There's a lesson to be learned in every one of those experiences. It's interesting i mentioned. Michelle grover the tulio cio. Currently and her point on this issue was if you're not failing some of the time you're not even trying hard enough like you've been to safe totally. It's totally that grown the nature of growth businesses. You are on the bleeding edge right. And that's that's where your customers to be and it's how can you do that. Well learn from it and continually move forward another thing. Michelle told me was that when she was leaving a smaller team at concur the trip team. You were listening to her. She went to you and you listened to her when concur was moving to the cloud. And you basically told your engineering leaders who were ignoring the smaller teams input. Hey michelle and her team of done this. Listen to what they have to say. Include them and learn from their experience. That was a tough message out like for the rest of that team to to swallow. Yeah as always right like you know. Learning learning is painful. And seeing that that someone else has done perhaps better than you think it first but it is also how you grow right and again. There should be massive celebration in there. Oh i get it. I can do this and this is gonna even work at her right. Because as i said all the tying it all these dynamics were there at concur with multiple acquisitions and things coming in like a team all time. They were no bad choices. Right proof by existence. If those choices hadn't been made you concur would not have been the massively successful business that it was right and every every large suffer company. That's been around has its own. Has its own choices. Don't don't judge yourself by the failures. You've got judge yourself by the successes you've had and what comes next and how happy your customers are on me the day. Michelle pointed out that you've been a mentor to her. She's a woman of color in the tech industry in a technical leadership position which is all too rare in the industry even still today as a leader in technology that is a woman and a woman of color. How much. I appreciate it. What he's always done for me and say it didn't mean anything i remember. I just cinema. No and i you said i just wanna to thank you because at no point in my career their field like you always have to prove yourself. So that's the thing. But i usually in the spot where i gotta do triple duty of proving myself. Someone always thinks i don't belong. Someone thinks affirmative action and have some some. There's always just weird microcosm that. I always have to kinda manning and he did not do that. He'd never taught that he said. Hey you're good and then look for every opportunity to make sure that i was in the right place and he did that without sleep. Thought it had nothing to do with me being a woman or any. He's just like oh. We need even on the situation and it struck me. Companies talk a lot about diversity and equity and this gets to the i in the which is inclusion and. I know tableau champions. These causes with initiatives. Like racial equity. data hub. How do you approach these issues personally as a leader and where would you like to tableau improve on issues of d. e. i going forward. Yeah for sure up so for her. Saw michelle is amazing. So yeah it's not listening to michelle as a technician and as a leader and so back to where we are. You know obviously at the industry as a whole like. I've been bouncing on the street for thirty years now and we're not where we should be on a a diversity in equality and inclusion frog right like we're just not we should admit that i that's through now no lack of trying or good intents speak for themselves that were close to where we want to be so that means that went couple of days. Wait while there's no easy solutions right. There was a simple like. Hey we're gonna push this we're going to go. You know bunch of smart people would push that up longtime ago. Instead it has to be a lot of smaller decisions that we all make that then add up over time to the change that we want to see and tag along particularly unique place to play in this because of data right like the ability to use their own tools to shine a light on. What's working and what's not because on all of these hard social issues and they are hard right because they involve recruiting and societal issues and training an opportunity and y- bias both intentional and unintentional. That you see out there. Being able to use the microscope and telescope that is data to actually understand in an empirical way you know. Okay where am i doing well. We're my not would have. i tried. that actually works new. That's a superpower. I think temple can bring you know both the society at large into our industry and then also internally right we we have our own work to do to make sure. We're doing everything that we can so that you know amazing amazing leaders like michelle get. Those opportunities are listened to are included. And are you know rising up through the ranks as they should coming up tableau ceo mark. Nelson's advice for slack. Zeo stewart butterfield about working with salesforce. Ceo mark benef-.
"salesforce" Discussed on GeekWire - Geared Up
"Solutions for our customers and molly bleed if we keep doing good by esmer's restful be okay. Let's dig into some numbers about tableau. Salesforce recently disclosed tableau financial results for the first time since the acquisition which was back in two thousand nineteen and it said tableau generated three hundred and ninety four million in revenue for sales force in the first fiscal quarter which was up thirty. Eight percent and said tableau was involved in eight of sales forces. Top ten customer deals for the recent quarter. People are really looking at this in part. Because there's been some concerns on wall street about salesforce ability to incorporate its acquisitions not just tableau. And you'll soft but also upcoming slack so folks are looking at this as a good sign addressing that concern. What's driving the growth. And what does it say about. The larger market for business technology as the overall industry emerges from the pandemic. Yeah obviously as those numbers show like. I i can't speak to all acquisitions or whatever else is working very well for us in. We're in a very good spot as those numbers show. Certainly part of that is good execution on our part products that they were going out there but making mistake. Yeah the the economy is also were back which is a great thing to see across across the board right. There's a bunch of things that are looking very positive especially here in the. Us says we come out of the pandemic where again people have learned over the last year. How important digitalization additives at of digitisation is data right and and understanding what that looks like so i think you the the terms have been used that we've seen more digital transformation in the last year than we saw in the last decade an island. I was just going to be true in the depths of the pandemic. This is going to be a tran like he was already a trend. It's just people really woke up to how important in existential it was over the last year and then going forward. I think it puts us here at tableau and the larger salesforce at a great place in time where everyone's trying to figure out how to move their businesses for it how to digitize their business and then specifically how to work with data understand data as they make these changes. What's working what's not working. How you understand your your business. The best and that is through understanding the data. What's going on inside your business understanding your customers. So i know that you're obviously a data guy and you were a data guy long before you came to tableau to be clear and i know this from talking to some of your former colleagues which we'll get to in just a second but i crunched some of these numbers comparing the growth trajectory between the new disclosure from salesforce and what tableau was reporting in its final quarters as a public company and i came to the hypothesis. At least that tableau business was actually pretty flat at the beginning of the pandemic in early. Twenty twenty other tech companies that served businesses. We're actually doing fairly well. And seeing big growth. And i know salesforce at one point had some layoffs in this period that impacted tableau and i know you not the ceo at this time. But i wanna ask you did tableau business struggle during the pandemic you'll have not gonna talk about financial. He didn't release. you know. There is a lot that went on honestly a year ago businesses bigger dogs and it took a little while. We're not in a business light zoom or someone who is just like. Oh my god. There's this immediate need because we just went home but it was very quickly as you see in the numbers that we have released from coupon like once people got their feet under them and figuring out what was going to take to operate in a pandemic yet the need for understanding data and the for acts like ours to help be nimble answer questions. Clearly people figured out that this this was important as we move forward and again i think battle is just it. S just can't continue out of the pandemic wasn't a one time thing to figure out when we all forest home. It's a this is really the way. I need to operate as we go forward. So there's been a lot that's happened in the world last twelve months. Heavy as you as you see every every business has been doing without in her own way and on through their rentals or at mark part of our goal here is to get to know you better as the new leader of this longtime tech venture. And as i've said i've been chatting with some of your former colleagues and i'm going to tell you what they said about you when you weren't around one they are. We'll get to that. We'll get to that coming up next for supplemental education for families. It's such an easy experience for kids. They can be right in experiencing math and language arts. Today we're speaking with an freed. Ceo and co founder of seattle startup..
Bitcoin Mining With North America's Largest Miner
"Our guys bang bang. Got fred here. Thank you so much for doing this. Thank you great to be here absolute. Let's get started with marathon in kind of your background. So marathon is one of the largest. Bitcoin miners in north america. What did you do before you on the board and then became the see you so twenty. Five plus years running technology companies across a variety of sectors. Fintech was a big one. Matter of fact my first programming job was at a bank so grew up really understanding the friction. The financial markets was had the good fortune taking some companies public. Doing a lot of a and then switch to the dark side became a private equity managing partner and did leveraged buyouts tech companies and then started advising really large funds and tech companies. I had known the ceo. Marathon merrick former ceo now executive chairman for many years socially or kids grew up together and i joined the board in two thousand eighteen. Really that help him with kind of the transition to bitcoin. Mining and blockchain always been fascinated by blockchain. I think it's a great leveler. If you look at kind of how the internet developed and brought kind of the democratization of information i think people exposing data on the blockchain is going to change. How businesses operate imagine companies like salesforce. Who effectively hold your crm data hostage. If all that data around the block chain not only could use salesforce taxes and gained benefit from it. But you could use other applications. I think there's just a were so early in this blockchain development. Bitcoin cryptocurrencies. Just one part of it. I'm a big believer in the bitcoin. Blockchain foundation for financial institutions very secure fully decentralized network. You know you can say other things about ethier. Money has some great benefits. But it's still is less decentralized than the bitcoin blockchain and there's just so much you can do so. I was very excited at the opportunity to step into more of an operating a marathon. And i think now's the time where you'll see. The miners become more professional. Companies were real enterprises. If you just look at the build out plans most of us have you know. We'll be billion dollar revenue companies within the next year and a half to two years and those become big companies and they need to be run in a proper way with good
Finding New Uses for TNF Inhibitors
"Jim thanks for joining us. It's my pleasure to be talking with you today. We're gonna talk about tumor. Necrosis factor or tanf the role. It plays in inflammatory conditions and one hundred and eighty life. Sciences develop new therapies that target. Tanf i'd like to start with a little history though early in your career you served as chief scientific officer and senior. Vp of research and development center core and led the team that developed remedied. The firsthand inhibitor. When you were doing this at what point did the raw potential for tanf. Inhibitors become clear. Will the it's fascinating story in that When i joined santa are chief scientific officer. They had a very very large substance program going on treating patients with sepsis and they had a gm antibody against endotoxin and The day initial data was a little unclear and the fda required them to do in all comers sepsis trial and that failed and senator gore was in big problem. Because of that lot of people it actually hired a salesforce to sell this stuff so We were talking with the clinicians who treat substance patients. They were convinced that it really was tian out. Tumor necrosis factor that was causing the inflammation and the death of these patients. And so we did have an antibody against tanf that was made and we humanized. And i treated about fifty patients with sepsis with this anti and and nothing happened
Reimagining How and Where We Will Work
"Me today to fantastic guests to talk about the new hybrid work environment. Karen mongia and ray dallaglio. Karen is an internationally recognized thought leader and three time author for most recent book working from home making the new normal work for you is highly relevant to our conversation today. She's blogger speaker and has been featured on tax forbes thrive global among many others. Currently she serves as vice president of customer and market insights at salesforce karen. Welcome to the conversation. Thanks so much. It's great to be here also joining us today ray. Dalia raise the legendary investor and world renowned entrepreneur. He's the founder of bridgewater associates the largest hedge fund in the world and author of the number one new york times bestseller and number one. Amazon business book principles. Ray thank you so much for joining us today. And you've avenue so today we're going to discuss the new hybrid world of work and what it means for all of us. Current yearbook working from home is filled with practical tips on what it's like to have a successful work like from home and something. I think we all still need some help with perhaps so tell us maybe what we've been doing wrong. It's impractical tips. What you'd recommend to be effective in focused working from home. I think about it not so much about what. We're doing wrong as discovering what we could do right to help ourselves live and work in a sustainable way you know if you watch successful athletes before they take the field of play most of them have a great warm up ritual right something that shows them in signals to their brain there in the game and they're getting ready to be all in and in the world of work from home that looks like routines rituals and boundaries that helps signal to our brains into ourselves. We're getting ready to go to work. And also importantly we're leaving it that there's a point in time at the end of the day where we have a ritual that allows us to leave to power down that laptop in truly tak- transition
Interview With Gideon Mendels, CEO Of Comet
"We're so excited to have with us today given mendel. Who's the ceo and co founder of comet so high gideon and thank you so much for joining us today jeff million. Hey you're on. Thank you so much for having me. I'm super excited to today. We'd like to start by having you introduce yourself to our listeners. And tell them a little bit about your background and your current role at comment definitely so as you mentioned. I'm the ceo and co founder of comment For the listeners. Who don't know comet provides a self hosted in college based missionary platform essentially on data science teams to track impair explain and optimize experiments models company support some of the biggest and best enterprise machinery teams in healthcare attack media financial services and other industries Her son who actually started maker of software engineer but she sixteen years ago. And i shifted do working on an applied machine learning about seven years ago. I was a grad student whilst work work on speech processing natural language processing after that i had my own start up again in. Nlp space. And after that. I was google Where i was working on deep learning research specifically we were working on detecting hate speech on youtube comments using the malls. Yeah that's that's really a great application. In general for automated systems is very hard for for humans to just manage the mountains of tasks that are needed for moderation. So great use of of a and a great applied use of ai. It's cool that you bring into that so let's sort of bring us into now. I know what you're doing with commented lot of it's helping people make these better models and and iterative battle and manages models so maybe you could tell us a little bit in our listeners. About what are some of the challenges that organizations face today when they're trying to build machine learning models into production That's a great question. And i liked it. Use the word build rather than deploy because from our view comments in working with these like very business focused engineering teams the biggest challenge in getting them. All production isn't the actual deployment or devops problem behind. It's really a building model. That's good enough to justify deployment right so when we think about machine learning it's actually buried their friends. Offer engineering both from a process perspective. The dodgy the tools everything about different machine learning iterative process tres many pitfalls in the way and now whether it's your optimizing for the wrong metric or you're leaking your target or you're just working on a data set. That doesn't have enough signal so eventually it's really comes down to building a model that meets the business. Kpi in most of the teams out there are really struggling with that point Like i mentioned. There's a lot of things that can contribute to that but a big part of it is the lack of processes and tools of doing these things in a safe and a predictable way. you know. it's it's great that you gave that explanation. I know that a lot of companies are now starting to bring their starting to build models and think about how they can incorporate machine learning into their their company. So why is it. Important to have a tool for data scientists and teams to track explain in optimize experiments in models. That's an excellent question. And i think a lot of companies learned that the hard way but really impossible to run a team successfully without a system of record of your work. I mean that's true for most job functions. Not just machine learning. You know whether it's gets hub for after themes or salesforce for cell students hub spot for marketing and so on you really need a central system of records manage these processes and and again like other system records. Another jobs luncheon. Once you have that like. In our case on experiment and a model management platform it provides value to anyone was in walden engineer. Works so whether it's data scientists that's looking to track their experiments compare and understand. Why one models being better than the other is bias or issues with a model through the software engineer that's needs actual binary defer deployment all the way to the manager that wants to track and have visibility of a team progression and eventually maintaining all that institutional knowledge about research experimentation metrics and models within the organization and non people's personal notes for example.
Employers aim for hybrid working after Covid-19 pandemic - How will it work?
"Exactly a year ago the pandemic forces all out of the office and our studios and sent us working from home. Well we were setting up our at home audio booths. A lot of other people around the world were setting up their at home offices and it soon became clear that we'd need some long term solutions for that not just laptop stacked on top of piles of books. So that's when we turn to our senior personal tech columnist to anna stern and some of you may remember. We had a regular segment with her on the task of working from home now a year later. Were hoping that our days of working remotely are numbered but even when we do reach the other side of the pandemic a slew of companies have announced that they aren't expecting employees to go back to work in the same way as in the pre pandemic days. The new buzzword is hybrid. But what does that mean exactly. Well who better to answer that question. Then of course joanna stern. She's back with us today. Joanna so great to have you here so good to be back all right so right now. It's me sellin my home studio you and your home office. But we're all excited to get some more real facetime in person you've been talking to a bunch of companies. What are they saying about this idea of hybrid work. What does that mean. They are all saying the word hybrid hybrid hybrid hybrid hybrid work. It means that you will work some time at home and time at the office and the analysts are saying that the brunt of people want this people want to work sundays at home. And there's a magic number. Two days i heard the number two to three days so many times in reporting this story everyone is saying we'll spend two to three days at the office or two to three days at home. You pick the number of days so that so bad fifty fifty give or take. Let's talk about what that's going to look like many of us work in open offices. How are those gonna change with this hybrid model so it definitely depends on your organization and how they plan to shake things up and move the spaces around but knowing that we might spend two to three days at home. It doesn't make sense for many of these companies to have permanent desk space for everybody. So that's why there are these new models of thinking about what the the office space will look like and go through. What i think are three ways. This could look at your company. One is same old right. Nothing changes you. Actually go back to your old desk. Maybe there's some more distance between you and your colleague that's nice you don't get the smell them smell bad anymore. It's great the other idea. This is number two which is becoming really popular because of that point that not. Everyone should have their own desk because not everyone's going every day. Is this idea. And i promise you. This is not my term in. It's horrible turam hot Hosking means that you don't have an assigned test you come in you get a new desk you leave you come in another day. You have a different desk and again it makes sense because not everyone is in on the same day. One of the people i spoke to for the story is the ceo of salesforce joanne. All saskia and she explained to me how they are moving to that model. Everyday you come in you find with your team if you want or you know wherever whoever you might be working with you grab a desk in there you go. And we have a crew that comes in at night and they reset the monitors and reset chairs reset standing desks. So the next day when you come in is completely clean completely sanitized. So we're already doing that will now. We're going to do that with most of our spaces and then the third one is really a big change and it's no desk. You have no desk. You're really just going to the office to collaborate with people to go to meetings and companies are doing. This dropbox is one of them. They are calling their their new spaces. Dropbox studios really call it in office anymore. And you just go in you have meetings you collaborate you bond with your colleagues and then you go home and you work from home most of the time. So let's talk about that working from home piece. We've all gotten pretty used to our at home. Setups how is this hybrid. Model going to change those. What are some of the new challenges. I think the big when we have to think about is that we're going to be bringing stuff back and forth and back and forth a lot laptops other. Techy wanted home. Or you want at. The office headphones microphones that kind of stuff. In some cases you won't bring it and you will have a situation at your office where you can keep some of it there but i think in some cases you really are going to want to drag that stuff back and forth because you might only have one of them or you like the thing that you use. Some companies are getting creative about how employees get the extra tech might need. Here's sales for ceo. Joanna subscale again. We provide any role that they need so they want an external keyboard they can have asked. They want mouse. They can have that they. Just get it out of the the vending machine. I need a keyboard and outcomes a keyboard. Did she say vending machines yes. She said vending machines and at salesforce. Unlike some other offices that we may work in. You don't get stale cookies or you. Don't get stale doritos. You've met computer peripherals and it's pretty simple. This is just a way for the it department not to be constantly responding to requests. That i need a new mouse or need a new headset. You're in the salesforce offices. They have vending machines. They're inside there. You go you swipe your card you get it and you don't pay for it. This is this is all free. Means like you're getting it from the department at another nice thing at salesforce to is that once you've gotten these peripherals they give you a cubby or locker to put your stuff in so you don't necessarily have to keep dragging back and forth your keyboard or your mouth your headset. You have it in your space at work. You got home. You have your home setup you come to work you grab your peripherals. You set them up. Got it okay. So that's the tech side of things but what about just communication. I mean we've been doing so much communication online. If some people are in the office some people are at home. How's that going to work. The biggest mistake you can make is thinking that you're going to go back to the office and you're not going to be video calling anymore. Don't think terry okay. And i spoke at length with the ceo of logitech about this name is bracket daryl and he knows a thing or two. About webcams impersonal. Webcams are going to continue to be important in enabling conference to superport. You've got Dynamic where it's hard to imagine going to the office for so many companies didn't have a lot of your neighbor rooms where you go by yourself. Do video call with few people do small group. It's hard to imagine video neighboring those rooms especially when it's so affordable. Obviously logitech is very excited about this because this is their business. Everyone has tried to buy a webcam from logitech in the last year. But other companies have said this to me to zoom. Told me this microsoft. Lots of companies webcams everywhere. Okay so we've talked about video calls but we're using technology for a lot of other communication that we would have done in person before right we've been using slack teams google products to collaborate. What's in store for us on that front. Yeah i mean you have to think about it as we're actually all remote workers now even when we're at the office because not everyone is going to be at the office with us. So that means we have to lean on things like slack and microsoft teams or whatever. Your company uses more to communicate because we're all going to be distributed and so slack in these companies are specifically trying to look at their products and change their products to help with this hybrid. Model slack is working on one feature. They told me about where you can send a video message to the entire team so instead of having to do constant video calls someone on your team can put out one short video clip to everyone in the in the channel and say something so everyone on the same page about it and again that cuts down on the friction of. Hey you said something in the office but the other person wasn't in the office and they missed what you said so. It's really important. The other thing that i'm excited about that they're coming out with is kind of like a audio drop in conference call thing that will let you create an audio call and have other other people jump in. I like to think of it as clubhouse but in slack google's doing a lot in this space to they've added some functionality to work space which includes all their collaboration tools like meat and doc slides etc. One feature. That i think is really important. Is this ability to set your status and let people know where you are ahead of. Google workspace aerosol. Tarot also gave me in scope on how they're planning to beef up. Google docs and this is something that we're going to be delivering this year and we started to introduce. How do you move from. The collaboration experienced made us famous. So the idea that we can all jump in and be the dueling curse into to say. Hey let's enrich that and go from like dueling pursers with names to faces and voices that live alongside the document. That's like a marriage of google meat and google docs right. Yeah i'm i'm pretty excited about it. I mean sometimes. I don't necessarily want my editor yelling at me. When he's editing a my script but at least you know everyone is right you. You know what. They're what they're working on and whether they are actually Looking at the documents. I think that's pretty cool. Said like a true boss. Qatari all right. So what about the home office side of things. How are our home. Office is going to be changing the going forward. I don't think they change much. I think if you've set up a really nice office you're going to keep working there and you're gonna wanna keep working there. Some of the companies and the large companies. I spoke to talked about continuing to make employees feel comfortable in their home offices which means nice stipend survived tech or furniture. Obviously the ceo of logitech is pretty excited that we're going to continue to improve our home
"salesforce" Discussed on WLS-AM 890
"Thanks for hanging around this half hour last week on the program. I told you that there's something going on a trend that has been kind of An undertone not not getting over attention. The elimination of the nation state in favor of the corporate state Big corporations beginning to wield power. That historically has been the domain of the government. And it's been subtle in its occurrence and I just want to make sure you're aware of it on in this past week we've had yet Morrell evidence of this. There was an ad last weekend and then the Sunday New York Times And I had paid for by an organization called Climate Power. And the headline of This full page ad was the following President Biden. You can be the climate president. This ad was signed by 125 nonprofit organizations, academics, politicians, folks in the environmental space. That's certainly understandable that Greenpeace, for example, would be encouraging President Biden to emphasize climate But also among the list of folks signing this open letter to the president were about a dozen corporate executives. AJ Bangor, the executive chairman of MasterCard. Mark Penny off the CEO of Salesforce, Jeff Bezos. Just we're broaden the CEO of I Kia Bill Ford. Ahead of Ford Motor Enrique Laura's the CEO of HP. Mindy Lubber, the CEO of Sarah's Eric Randall, at the CEO of Signify Mads Nips. The CEO forced Ed Andre Hoffman, the vice chair of Roche and Aaron Cram, the CEO of BS are Why is it that corporate CEOs would sign an open letter? Encouraging the president. To take a position one way or the other. Regardless of what the position is there advocating. Why would they argue that he take a position regarding the environment and the fact that they're doing so? Is no worthy simply because and decades passed, a CEO would be focused, hunkered down blinders on on the issue of corporate profits. Maybe the CEO's air saying, I our future corporate profits are going to be affected by climate issues, and therefore it is perhaps of only indirectly related. But the point is, the corporations are now putting money behind social causes in a way they never did before. And it's not just running an ad in The New York Times for Climate issue. Amazon, Facebook, Google and four other tech giants collectively spent $65 million last year. Lobbying the U. S government a record amount Amazon spent 18 million Facebook 20 million. Google spent eight million Apple seven million They're clearly working hard to make sure that the government creates laws and regulations that they like and doesn't create laws or regulations that they don't like. And there's a blurring of the lines here. It was disclosed this past week that House Speaker Nancy Pelosi and her husband Purchased in December Stock options in Apple, Tesla's Disney and Alliance, Bernstein With a net worth of more than $110 million. They're buying stocks in the companies that they are regulating and creating laws to govern. Is there an inherent conflict of interest? Is it possible that the speaker's legislative agenda might be swayed by her personal wealth? Motivation? I don't know. I'll let you decide. And then there's this example. Twitter this past week has banned Mike Lyndall from tweeting on their site. Lindell is the CEO of my Pillow, an ardent supporter of President Trump, widely accused of tweeting things that air flat out false and Twitter, a private corporation has decided not to allow Lindell to exercise his free speech rights on their commercial enterprise. Okay. I think a lot of folks would say it's appropriate to make sure people aren't saying things that are blatantly false or, in fact, dangerous on a commercial site. Let's take it a step further. Australia announced this past week that they want Google to pay news organizations. For showing their stories in its search engines. In other words, when you type in a search of some kind, and Google and Google reveals for you the content of a news organization. Google makes money by you visiting the search engine to get that content. Australia wants Google to pay news organizations for having that content appear on their site because let's face it if the content wasn't there, you might not use Google. Because you couldn't get the info you're seeking. So, Australia says it's only fair. Google should pay news organizations if it's repurpose ng and republishing its data. Google responded by saying the following two of the Australian government If you make us pay news organizations for publishing their content. We will shut down our search engine in the entire country. You tell May Who really has the power here. Google is blackmailing the government of Australia, saying, if you threatened to force us to encourage expense will stop doing business. Now, if you're the government of Australia. How are you going to decide? Are you going to rule Google? You either pay or don't play. Or did they run the risk of causing the ire of all the Australians who were going to be denied access to Google? Where does the power truly lie In the past? The power clearly lied with the government. It was a nation state. But now we're beginning to see that corporations have the power. We're becoming a corporate state. And we're seeing this. Being evidenced in the demonstrations throughout the country, huge amounts of attention most recently paid on the riots that occurred on Capitol Hill earlier this month. But what about the rights that have occurred across the country over the past year? Seattle is still experiencing protests over the killing of George Floyd that started last May. It started back then with peaceful marches and sit ins, but we all remember it turned quickly into riots resulting in shootings and deaths of fatal vehicle collision. Windows of stores were destroyed. Old Navy Starbucks Nordstrom Cheesecake Factory. Why were those shops vandalized in the name of protesting the death of George Floyd? We've seen arson and looting all around Seattle Protesters blocked Interstate five in both directions. Imagine the biggest, most congested highway in your town. Suddenly no access because of protesters. And if you're on the highway, you're stuck with nowhere to go because protesters are preventing you from using the freeway. Hundreds of protestors have occupied City Hall in Seattle, forcing Seattle business is too close. Crowds have been throwing rocks, bottles, fireworks of police, They shined lasers and the officer's eyes. This is not just Seattle but Minneapolis, New York and other cities as well. All told, it's expected that insured property losses exceed $2 billion, and the actual losses are much worse because 75% of small businesses are underinsured and 40% have no insurance at all. So when their local retail shop is vandalized, destroyed, firebombed..
"salesforce" Discussed on 600 WREC
"Republicans refused to consider his appointment because it was an election year. Formal announcement of garlands. Appointment is expected tomorrow on Jack Callahan thinks was Fox News. Overnight Weather cloudy with a low of 38 degrees mid forties on Thursday Windy and Radi. It's gonna be cold out there. Rain continues Thursday night on your side that B b R c first aware chief meteorologist J. P Dice, find his radio 1055 WRC Right now it's 42 degrees at Birmingham's news, traffic and Weather state. Should news radio 1055 w E R C Hey, listeners. Chances are you've heard of sales force, but if you're like a lot of people, you don't know exactly what it does. To put it simply, Salesforce brings companies and customers together. So how does it work with Salesforce customer 3 60 employees across your company's different departments like sales, service, marketing, commerce, and I t all share one single 360 degree view of each customer. Whenever a customer talks is someone from those departments, they feel like they're talking to one United company, not a serious of disconnected teams. And it means that all of your employees have everything they need to make your customers happy. No matter where they happen to be working. For more info. Visit salesforce dot com slash 3 60, whose radio 1055 w We are C and w we are cfm dot com Then the rain storm came all over me. And I felt my spirit break lost. Oh, my Leave. You see? And realize, man mistake but time. Through prayer to me. No around me Big can't stand. I d love no Please forgive me and I'll see that up in my Give me what I need to help me know my name. This is.