Aired 2 weeks ago 32:06
Excellent Decisions from the Cofounder of the Ritz-Carlton Featuring Guest Horst Schulze
Amazing Business Radio with Shep Hyken
From the news
Aired Last week 14:52
342: Fear Is Here To Help You
...attheRitz Carlton I'm always just one ask away from something or twenty-five asks away from something or twenty five steps that I...
Earn Your Happy
Aired 1 d ago 42:46
3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze
"Don't look at yourself, look at your customer. Be sure you have your customer in mind when you create something. Be sure it's customer-focused, not self-focused," says Horst Schulze, who is the Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Horst definitely knows a thing or two about creating excellent customer service and has some great insights to share with us—many more of which can be found in his latest book, Excellence Wins. Horst shares the wisdom that transcends hotel management and can be employed by CX practitioners in any establishment where customers are being served.
The Chief Customer Officer Human Duct Tape Show
Aired 4 months ago 62:36
Drew Brees and Sean Payton of the record-setting Saints
A unique episode from Peter King's time embedding with the New Orleans Saints during their Saturday night meetings at the Ritz-Carlton in the French Quarter of New Orleans. King frames the evening with three passages, and coach Sean Payton and quarterback Drew Brees contribute.Payton on the imagination he uses to form the complex gameplan every week, on what goes into his process of coming up with new idea each week, on how far the weekly plan has come since he and Brees came to the Saints in 2006, and why Brees' play has improved significantly at 39.Brees on the trust he has to have with Payton the play-caller, on the imagination throughout the NFL in 2018, on the difference between the Saints of 2006 and 2018, and on why he is playing better in 2018 than he ever has.
The MMQB Podcast with Peter King