21 Burst results for "Platz"
"platz" Discussed on KNBR The Sports Leader
"Scott Reese, John Platz, troy clarity, helping us out here with the, uh, currently spotting duties Troy back in the booth and good to be watching live football again for the second time this season. Amen. Stanford with a seven lead. Trojans driving 11th player this drive coming up after the break the quarter break huddle. Daniel Pete, with an 87 yard touchdown run in the first quarter accounted for the only score thus far in the game, But SC is inside the red Zone have a third in three I understand for 12 yard line. We'll see if But I anticipate Scott will be a throwing play for Slovis, who 79 for 80 yards. Thus far, it's got you know, I think the USC brave dress play held etcetera when no huddle to try and get slowest into a rhythm in the first couple series. He just was destroyed it well, he was very much in a rhythm until this until the quarter stop. So we'll see if, uh if Lance Anderson, the Stanford D coordinator, can dial something up pressure area. To disrupt, but again when I can well be it Slovis effort toward his favorite target friendly Drake, London. Other Pac 12 teams in action. BYU leading Utah 10 Nothing. 8 20 to go second quarter. This is surprising. Early score. So is this. UNLV 10, Arizona State seven. 8 25 to go second quarter. And there is some time left in that Michigan game. I think it's about six minutes to go. It's still 24 10 Wolverines leading the Huskies..
"platz" Discussed on Homes and Hops
"platz" Discussed on Homes and Hops
"Really assemble the dream team. We really did. I mean yeah it is it is in in. We've got one. We've got a a senior exempt from josh. We've got computer down. We've got another business guy. I mean so. We've got that we've got a team of folks in in the cool part is we're all pretty much in sync we all in. That's that's why in everyone in sync to do what we want to do. In the coal part is it's it's our group in. It's kind of fun to be a part of in when we when we announced that we had bought the landmark property in boardman the feedback on. That was so it was it was we knew. We had something with combine brothers. You know. obviously it's a thirty four year business the That combine family has just been wonderful to work with us to use their main in their their brain in their trade dress and they just have been great folks But but when we made that announcement it was it was crazy. I mean right now and feeble. When's the door. it's going to open exactly i. I mean i still get text. One has opened and we we have So we we. We took control the building in february We've been given preliminary approval from Township for our plans and our we've got ta building permits and we're waiting on finding final architecture drawings from moscow gemini. Okay have something Finalized with the drawings and whatnot over the next probably three to five days and construct. Yeah i mean after construction began to. It's pretty quick. Should go fast. Hopefully hopefully it will it. Will i know be all smooth. Oh yeah all and no surprises. They'll be like oh. We didn't use your contingency budget here. You go we'll give you the money back exactly so you're talking about soft opening around july so you think like the doors will be opened around that same time as well or august. We're hopeful that a couple things weren't working patty on the rear of it. You know gonna ask that question with everything out. Listen even before the pandemic i. I'm a huge advocate of outdoor usable outdoors days So an i remember when i first started in commercial real estate back in dc. So this is two thousand seven going to the museum of architecture in dc and seen around the world exhibits of what they were doing of showing how they were recreating outdoor space and making it usable. So it's not just it's not just greenspace that's actually usable space in outdoor seating for for food with huge and i think we're ohioans than we can endure a little bit of cold at times and still sit outside. I'm really a huge of that. I think i'm sure your husband and your life is my wife. And i if it's is able to move Want to sit outside. Yeah sunny in in so we We're adding a patio there. We're adding a patio hermitages. Well oh nice. And so so the Not because of that people wanna sit outside. They do and especially after this last year. I mean you just wanna be outside. You want to be hanging out going in What we sell comfort food in so if we can not good ball a line did food are bread is homemade every day. I mean it is. They also have homemade pasta on sundays. Right correct see. I see i do pay attention and i listen. I'm very excited about sunday's homemade pasta us to us too. And i love any carb really that i may do dry january but i will never give up car ever carbs ever bread and pasta. I love it too much. I will not give it up. it's a steep. Is i mean those are true energizer for your body and the amount that we're constantly moving we need it. That's how i justified in my mind. So i cannot wait. So do you when you start the hiring process and everything like that. So we We are blessed We are able to hire general manager for the boardman location. We hired her. Name is stephanie. shank local eighty Excited hafer runner team. She started training so some are brother-in-law being the guy he is. He brought her over major start waiting tables. Then we're open at twenty five percent in hermitage okay She got to wait tables. Bus tables work in the kitchen in. She's working through the process so she's in hermitage now and In in getting set to start a higher were looking just a little advertisement. We're looking for supervisor. Shift supervisors and waitstaff as we speak because we want to get them on board some now to maye okay training process gallons so i make sense. Yeah so yet. Welcome to give us a call. Linda in yeah we would call that platz. That's right so actually. When you were just matching the twenty five percent by july. I think were fingers toes crossed that we will be able to be at full capacity place. And that's what we're anticipating. A we drug are fee. We we hope to be. We had pretty much targeted. What we were gonna do a year ago and we Drug our feet on this. Because we really didn't as everybody's seen in read and heard in the news about russia. Businesses are hermitage business. We we started with being closed. You know pandemic it's announced. Kobe gets announced forty hours later. We're locked now. And then two weeks later they let us open for up. Carry out in in that one for few months. Mpa was a lot stricter that we breezy on the am in. So we said you know what we want to see how we get to the other side of this and We think that we were Last friday open this up to seventy five percents. That's kind of a big deal. Huge salient But our carry out drama. Business has been amazing that the folks that have. We've got a bunch of people from here but obviously hermitage and sharon and whatnot. The the folks over there have just really supported our our efforts We've got you know our waitstaff it. I mean they'll tell you people over there have been very generous in tipping you know just to get carry out their ships and so that's that's really coal and so we we think that We think we're going to hit this thing just about right and down. Yeah we were just about right. I think that one of those things that i mean. The pandemic sucked end. It is still alive game. I know there's no there's no way around it by those there. Are those people in those businesses out there. Such as yourself that did absolutely and and learn new skills and how to to work this new environment and sustain a i'm not saying flourish but sustain and with that when we do get back to our capacity like we've seen this with the brewers and bird. Fish is phenomenal. Drive through fear pickup and everything like these are things that hopefully and their distribution expanded many of them so hopefully with this pandemic such like it'll be a combined the both the traditional with the nontraditional mp just blow up. We see we see a change in the dining in our business but it's the dining business in john in so the the the Twenty something to thirty something demographic those folks they wanna they wanna go in. They want pick the food up and they wanna go to their friends house in. They want to open a good bottle on and they wanna have you know they want to have home cooked cooking. I wanna do it in a different atmosphere. Where like my generation. We wanna go. You wanna sit. We.
"platz" Discussed on The Voicebot Podcast
"Couple of seconds and so that's where my work sort of coalesced and so the book talks about. There's two chapters upfront. Chapter three talks about what's called an activity model. Which is the representation of what your customer wants to do or is doing with the system. Essentially ideally you do a bunch of customer research and you figure out what those patterns are and in the case of alexa that shakeout to There's there's sort of the passive which doesn't mean the customer is not doing anything but you. You're with your relationship with the customer. They're not. They're not actively engaging with you then there's agrees distinction and then there's a there's the ongoing tasks like listening to music. Sustained is what. I call those We have. there's the opened my book. 'cause i don't want to give you the wrong words as i was saying to you earlier. One of the reasons you write a book is to get the things out of your brain. You have room for other things. And i am thankful to remember everything right. Yeah writing. The book was great for me because i told my husband. It was like unplugging a rock tumbler that was pulling all of pulling a ton of energy in my brain all the time. So let's see. Where do we go. Yes yes so. Discreet is an at an activity. That has a very fixed beginning. Endpoint and is is limited. In time. One of those things you could wait for so with the example of alexa. That's a asking for the weather. So if i'm interrupting you. Especially if. I am alexa. I know how long that's going to take. I can wait. And then there's the focus tasks where the country's engaged in something like they're filling out a voice form or something interrupting them might have consequences Or if they're like they're they're they've got timers going. They might be doing something. That matters emmy interrupting them. Might not be. It might not be a good idea. Like i should be careful about the way them and then there's live tasks like i'm on a call with you right now. If i if somebody interrupts us we lose whatever sentence we were saying. The context is gone forever. that moment's gone forever. So you have to be really circumspect about that interaction and so those once you have those then you can create a pattern of interruptions and just math those two things together and you have sort of a guide to etiquette for your system and so the rules like if i have just music playing i could maybe come in with more information and be less passive aggressive and hey a package is coming today but if we're in this call just a very short time if i'm engaged in listening for the weather hold the chime until the weather's done because the package is still gonna be there in thirty seconds so that can you know once you have those two things you can. You can come up with really intelligent ways of interrupting the customer that Don't come off as as as sort of happened like we didn't want to cut the the computer to come up is ignoring. The human beings needs right. I'm glad we talked about yeah. I'm glad we talked about this. Because i this is a perfect encapsulation of why design is important in and what you should be striving for. It's something that seems like a cul de sac of design for these digital devices digital interactions. But it's actually representative of sort of care in the thought that you can take as you design so that you're just building a a a comprehensive experience at also.
"platz" Discussed on The Voicebot Podcast
"Well not three thousand these days but it was like large pieces of glass for three way mirrors the transport for them. The they're they're paying expensive so this ended up serving two purposes and not just the first one the wardrobe management. It was a fun. A surprise to find out that the people who had the messy est closets or the most fashion engaged because they're constantly taking Trying things on taking them off against they'd like point to. We'll be like oh. Where's your favorite clothes. And they point to a pile in the corner like oh my god. That's that's that's all your designers stuff like. Yeah yes over there in that wrinkled pile. It's a surprises. Customer experience. researches is important. That was very interesting so to say it was just a very interesting time because echo came out a few months into that project so it also changed our approach. We originally were just going to just have a couple of commands and we had to read. We had to assess whether or not it was worth putting the entirety of alexa which largely did correct. I mean we. We almost anything from there. We were technically the i i at the time we were calling. Its second party alexa experience where we weren't on the alexa team but we were so essentially kind of using alexa voice service but internally right but i think you became first party yes sir absorbed the echo team. Yeah the device team. Yeah so we still use that terminology. It's actually very useful terminology. I think for a lot of people to to understand but So echo look a lot of fans for it. Do you think the reason. It didn't make it is because it's just too small market too big of a behavior change. Incomplete product was it i have. I don't know if these are controversial thoughts or so. There were two two markets for this product. And it's interesting because like even we got surprised. This is an interesting product team because it was largely female. You don't see that a lot of technology and the reason we even got this product light was we were very intentional about making sure our pitch materials and are all of that was was gender neutral so that we could bardsley males stakeholders along on the journey and like help them project themselves into our customers shoes without other in the customer. But what was really interesting. Was one specific. Stakeholder one very high play stakeholder who loves vests he he he wanted he really really really wanted the product to tell them what to wear and that was not our original intention wanted the original version of the product to help you manage your wardrobe and you know help you show you what i show you what to wear. And it would have come out a lot more quickly. Had we not had the ai. Challenge of the sil- check but instead we were given a blank check and said this product ships.
"platz" Discussed on The Voicebot Podcast
"Sheriff platts welcome to the voice by podcast. Thank you very much brett. I'm glad we finally got a chance to do this. Yes we've been trying to arrange this for some time. I don't remember when we first did this. In fact you recommended to me. I can't remember who it was. Somebody in the design community said. Oh you should definitely get to know cheryl. She's some really interesting things. What's your youtube and linked dan. I'm like oh yes echo. Look i need to talk to her. R.i.p echo look. Yeah that's down this year but you know what what like healed my heart. The most was on instagram. And for those who haven't heard of it. It is a now defunct fashion camera that had <hes>. Alexa built in that. I was the first designer on for over amazon and amazon. Shut down the service. After three years this year and i felt like three years was a pretty good run because the camera was only five megapixels in it but but someone on instagram posted like r.i.p and they made a little coffin for it with like a little satin lining and flowers and a little tombstone and they were supposed to see it. Go oh actually. If you look at the reviews which i did. Because i looked at a lot of different things about that products that it was interesting. They were very positive and and we're going to discuss it. I definitely want to get into look. I wanna get into your background. Because i think that's very interesting. But i thought we'd start out talking. Improv improv is experiencing improv a potential superpower for designers. oh absolutely of i've seen. It's a potential superpower for any human. Although i never wanna push it on people because i understand like being that <hes>. Being that vulnerable is not for everyone. I totally get it. When i teach intro level improv i try to create a safe space where people can be vulnerable safely so that they can explore kind of how that shift in mindset effects them but absolutely the now i'll i'll be blunt so like as a professional improviser. It took me many years to understand. What parts of improv were. Helping me like. I sort of understood that it was helpful. But it took me a while to like <hes>. It's these parts of my mindset. That are actually making my approach. To design fundamentally different. Everybody understands fundamentally like it makes you better at presentations. But the underlying mindset part is the more you improve just like a muscle. It changes the way you approach problem solving you. Start to approach every problem as solvable. And that's really powerful for a designer absolutely and i suspect it's a lot more than just yes and yes. It's funny because yes has really complicated to teach right around the two hundred level where we're performers are like but what if my character wants to turn down the marriage proposal. You're like okay okay. So it's it's it's it's supporting the spirits the offer you can say no on stage and in fact you have to maintain the right to say no state but it's altering the spirit but <hes>. It's definitely a lot more than than than yes and it. Is that like the thing that you don't want to happen happens on stage or the thing that you don't something you never expected happens on stage and you blake for a second. You're like whoa <hes>. The and you know maybe one tiny part of you. Your instinct is just like the. I can't do this like i don't. I don't know how to solve this problem or or i'm not comfortable with my character is like this is going to get really deep and emotional and or but you're on stage and people pay eve in class. Maybe people haven't paid to see you but like for my this point in my career. My perspective is i'm standing on stage. People pay to see me. I can't walk off like this. Has to be a solvable problem and you just you accept it and you're like okay. I'm going to pretend like there's a solution to this. And i'm just gonna keep acting like we're working towards it and and most times you find it and every once in a while it's a spectacular failure but i've learned that y- sounds like something in one of the many <hes>. Adult coloring books. People give me when i have my many surgeries but like the things that go wrong on. Stage are often the reason. The scene exists like the weird quirks. If you treat them as interesting if you pursue them and you try to like. They're often the interesting part of what's going on stage. You could see eighteen different scenes about like a husband and a wife but if something goes wrong on stage and you pursue that suddenly. That's the reason we all came together in that theatre <hes>. So so yes a lot more than yes and tap the way you you describe it. It sounds like the experience of every product manager ever. Yeah there's there's a lot a lot in common. And and i feel a lot of empathy for my fellow product. Managers having spent four years video game production like this. I feel like always have the soul of a product manager. Trapped inside a designer have sometimes been counseled by managers. Hey maybe less product management in your design
"platz" Discussed on The Voicebot Podcast
"Hey a quick shadow too. Deep bushnell from soapboxes labs. Many of you know her and she left us a review and apple. Podcast saying quote really. Enjoy listening to these podcasts. With brechin sela. They're engaging energetic well-paced super informative even for people who are already and the voice space. That's what we try to do. So i've always pleased when we get five star reviews for this podcast. And i appreciate it. If you wouldn't mind heading over apple podcasts. Or other podcasts player. Drop us a five star review. We put a lot into this bringing great guests and amazing insight. So the payback. You just give us a review and that's always gratifying for us. I was also really pleased to see thieves comments that this podcast is super informative even for people already at the industry we take great care in selecting our guests and preparing the question so the artists hearing the same things that you already know or maybe here elsewhere. My goal is to go deeper with people have depth and bring that to you often. The results are really provocative and bring out new insights. That i know personally find valuable and i suspect you do as well so enjoy the podcast. Today every week and give us review it only takes a couple benefits and we appreciate it. Okay onto this week's conversation. Shell platts has a really interesting background to learn about that today. At amazon she was on the team. That designed and launched echo. Look we go into detail about where it started what worked and what did not. She doesn't work for totta. At microsoft azure earlier in her career. Show was a game producer. Kryptonite work on ted. Oh titles she was at ea working on the sims she's also a cast..
"platz" Discussed on UX Podcast
"Talk to you in the heat of the interview. I realized i call the little green men from toy story. Millions i mixed up my kind of animated digital animated film references in one sentence. Sorry not okay james. Not okay must do better. I have to say that. I mean even though i myself i avoid smart speakers a lot i know you james. You don't even smart speakers either and for me. I'm i'm more wary of how they can be misused even for abuse and stuff so that's probably why i avoid them a lot but it's also one of the reasons i'm hugely appreciative of cheryl's attention to human messiness in her book where she also talks about how people are not predictable how they always exist within a space that can be noisier quiet or space where they're holding off for other things have their attention or their capabilities or constrained and so being able to observe and understand and map all that that's the essence of doing work that's necessary to make technology that technology to adapt to humans and not the other way around so for me that's the absolute imperative stuff to unethical designer prototypes really being communicated shed digital experiences is really tough because we'll top is talking about normally traditionally in computer interaction you have a user singular and a computer singular was much of this we're talking about now is multiple users and multiple interfaces and switching between individuals switching between users and doing the seamlessly of course it's complicated. Yeah it's it's bound to mess up doomed to fail. Maybe at that point where. It's too complex to get it right. Well i suppose the whole thing about racing along so busy racing and running but you don't have the time to stop and think about getting it right. Yeah and some of the frameworks and tools. Charles book is there to help you try and get it right given the experience..
"platz" Discussed on UX Podcast
"Natural language systems are it doesn't reflect the customers and so there's not really a fiscal or fiscal incentive. To do a massive overhaul of the system so i've long been wishing that there would be an entry for smaller players to come in and build more open systems from scratch mozilla's been working on that with project voice a and i hope that that continues but they can't just plug their voice recognition engine in to anything right now it's out there for like independent projects and raspberry pi but kind of stuff. I believe but how. How might we give people the ability to feel more represented in a world where the big players haven't committed to opening up for expanding or be more into interoperable. I've seen some token efforts navy. They're more than token but like and you'll google's trying to get folks with down syndrome and do and engaging with them and trying to get them into their natural language program But i don't see a lot of effort to lake directly engaged with the black community and there's a whole other language structures and like regional intonations and things and i feel like not engaging directly with them maybe like implicit bias or unconscious bias. I feel like that deserves as much attention especially in the states. It's tough But i you know the the big players would say like oh. Is that making us money. Well if you were more interoperable or more open maybe smaller players could come in and help cover that gap a healthier ecosystem could help do that. Yeah think thinking about in the book you talk about interrupted or interruption metrics was was one of the things you mentioned in the book about when it's good to interrupt conversation that's not the right. What is it well activity. That was what i was looking for. And when you building interruption metrics about when it isn't isn't a good time it's not just a personal interruption metrics ultimately it's a cultural one because what might be culturally. Okay in one particular society might be really really not something you do another. Maybe they maybe interrupt real inter operability. Some help fill the cultural gaps. Yes that too. And i will say that i like. I was happy to see that when we were working on the amazon echo like amazon would spin up voice teams in the countries in which they were launching so that's that's and they weren't shipping designers over. They were hiring local folks to get some of the regional perspective but beget. There's so much especially when you get into natural user interfaces when you're moving beyond typing mouse.
"platz" Discussed on UX Podcast
"Speakers today so we could for the automotive interfaces at the time we were designing back in two thousand thirteen Voices a truly biometric identity unit none of these devices have that level of to descend big uation yet so they instead they have this voice profile or voice logging thing where it's differentiating basically on pitch and other like possibly pros and other qualities of the voice but it's not biometric quality like like there's like another woman with the same pitch it would probably not be able to distinguish us and it can't even distinguish me and my husband so the i would not use it for a voice printing james bond and alexa. That makes me think of. I mean i. I was on call earlier today and someone was complaining about how he has more and more smart devices. I mean there are microphones in everything now and when he uses his wake words several devices of course turn on and want to please him and that of course becoming a problem how the device no which one he is talking to because you have the same. Wake phrases usually. I just can't imagine millions now kind of all of them looking at the same point the claw your minds me of when i was working on the alexa team that and we were they were preparing for the first super bowl ad. The one with like alec baldwin. They in the ad he was supposed to like order. Wheels pellegrino cheese or something and so we all had an echo on her desk. And if you forgot to mute it bad things happen too. 'cause like they were testing the commercial to see like a that. The commands were supported. Mp like whether the commercial was properly meeting itself. And so i would come back to my desk sometimes and go home and my shopping list would have like four hundred wheels. A reno cheese okay. That's that's amazon problems. So luckily it wasn't the wasn't ordering those. It was just a my shopping list. The proliferation thing is a real challenging. I mean i kind of design ethics problem when we talk about waste and consumption cause if in twenty fifteen and twenty fourteen people didn't have fairfield found homes so yeah we had to sell speakers. Now we're at the point. Where as you say almost everything your laptop your phone your smart speaker. There's one every room you might have multiples. They're all far field speakers. So is it. Ethical to continue to sell things with fairfield speakers is is their way we can leverage the far field speakers at already exist. Can we come up with an interoperability pattern. So that these things can work together I will say like it was smart of the amazon folks from the beginning to offer multiple wayward so you can kind of hack alight sort of december. I've never understood why like we didn't do at least a little bit with distance like the the volume of the voice the proximity like you can if you can beam form like the alexa. Can you know it's got that blue ring and the light blue ring so it knows where you are..
"platz" Discussed on UX Podcast
"I liked the wake word that that makes me old fashioned. We'll see how folks relate if we ever get to the point where 'cause you know it's just a switch like you could turn off the wake word that they could do that. They haven't really moved away from that and it's kind of the special sauce that that enabled the echo to get to be welcomed into people's homes. And i know that was a lot of the development that amazon put into the echo originally was. How can we do some processing locally. So we're not just arbitrarily sending all people speech into the cloud but yet this if you're in a trusted environment yeah you could if if you can sense and you're okay with it like there's a lot you could potentially gather from ambient listening If you could sort out who is speaking. And if you'd really clear microphone arrays 'cause At the further you get the more things get messy. The interesting thing about this kind of goes back to pairs point earlier. There's been some form of speaker recognition for a while on on the echo. And i believe on google but we haven't got to the point where it's really these devices that our voice our action enabled are really fluidly detecting who's speaking at any one time per not certainly not within a single conversation it's mostly switch profiles and it's even not really good at that like are never been able to tell the difference between me and my husband and he's a train shakespearean actor. Baritone giac soprano. Don't know what's going with that but okay so it's weird because i know some the technology to do the separation and to maybe be able to deal with a multi user scenario really fluidly and understand will mom said she wanted to watch rouge and dad said he wanted to watch transformers Know how are we going to to descend big you. Those two choices the technologies technically there. It's not perfect. But i haven't seen much play with it with that. Rich multi user interaction. I've read about read about. Your voice is effectively. A fingerprint isn't it i mean you. Yes so you'd think if you if you've come to the point of saying well your voice is a fingerprint. Then you'd be able to kind of get of the sound. Recording somehow cheryl speaking to full voice printing and we that was another like holy grail for us and windows automotive. That's still a little processor intensive for a lot.
"platz" Discussed on UX Podcast
"Just take a step by moment and the question which no you'll have been several times before is is wo- is multi modal multi modality. Yes yes it has so many meanings <hes>. Which i it was funny. It's it's always been kind of clear. My head and then when i went out and looked as many designers have encountered multiple times in their career was not as clear as i thought at. Its most basic in non-formal multi-modality as this book operates is a system that supports multiple modes of or modalities of interaction. Both <hes> output and input usually. It's both both output input. Technically you could have a multi modal system that only has a screen and support touch and voice. But the thing about it is like if a system <unk>. You could also have the converse where system speaks to you but you have to take to it but especially when you get into things like voice <hes>. There's a lot of research indicates that our brains interpret speech as another human talking to us and so not speaking back and forth violates a social contract so that's a whole other thing <hes>. So usually if voices involved. You're probably doing some kind of visual and voice like technically the echo is multi modal because there's an led and and that's <hes>. That's not always you can't always assume someone's looking at it and so that's one part of what i call the multimodal interaction model. You need to take into account if you're totally hands free it's important what you can and can't assume like i can't assume a hands free system. I'm looking at a device. And i can't assume that it's an arm's reach so that stuff can be bonus like the echo has button on it where you can like make it. Stop the alarm noise. So if it's near me. I could do that but i can't assume that's the only way people are going to interact with the system and same with the led's like it can give you reinforcement. But that can't be the only way we impart information to you. So multi-modality is that that bidirectional and not infinite but assistant with many possibilities. Yes you can be many ways of inputting and the can mean many ways of output saying book. They don't all have to be in use at the same time or in the same period of time. yes. And i'm glad and that's a really good question too because it gets. There's different types of multi modality like different different approaches. So you could do sequential multi multi-modality where you're kind of like okay. I am working with keyboard and mouse now. And i'm going to switch modes and now we're going to talk to the machine and it's just talking and then gonna go back to keyboard and mouse. You could do a simultaneous multi modality which we were trying to experiment with an windows automotive where you say. I want to go to there and at the same time. I'm literally touching point on the screen which which corresponds to their <hes>. That's a lot more complicated. And it's more costly and you need to know what the cost benefit is for doing that. It's like holy grail. But i understand. It's costly so we need to know why we're doing it and then there's sort of orchestrated modality where you let people you make it really easy for people to do whatever they want. In the moment the sequential model usually isn't super flexible. Like people let you move the way. I see that a lot of the time is like early echo. There were parts of the out of box experience. You had to do from an app. So it was multi modal because they didn't have a good way to do wifi passwords <hes>. So you just. That was an. They may still do that. I haven't set up an echo in a while. That's that's a sequential thing you had to. You can do voice and then you have to go to the app and then you come back. <hes> orchestrated experience would be like they have multiple ways to get you through the box experience. You could do voice or could touch. And it's up to the customer to choose what's right for them in the moment
Multimodal design with Cheryl Platz
"Just take a step by moment and the question which no you'll have been several times before is is wo- is multi modal multi modality. Yes yes it has so many meanings Which i it was funny. It's it's always been kind of clear. My head and then when i went out and looked as many designers have encountered multiple times in their career was not as clear as i thought at. Its most basic in non-formal multi-modality as this book operates is a system that supports multiple modes of or modalities of interaction. Both output and input usually. It's both both output input. Technically you could have a multi modal system that only has a screen and support touch and voice. But the thing about it is like if a system You could also have the converse where system speaks to you but you have to take to it but especially when you get into things like voice There's a lot of research indicates that our brains interpret speech as another human talking to us and so not speaking back and forth violates a social contract so that's a whole other thing So usually if voices involved. You're probably doing some kind of visual and voice like technically the echo is multi modal because there's an led and and that's That's not always you can't always assume someone's looking at it and so that's one part of what i call the multimodal interaction model. You need to take into account if you're totally hands free it's important what you can and can't assume like i can't assume a hands free system. I'm looking at a device. And i can't assume that it's an arm's reach so that stuff can be bonus like the echo has button on it where you can like make it. Stop the alarm noise. So if it's near me. I could do that but i can't assume that's the only way people are going to interact with the system and same with the led's like it can give you reinforcement. But that can't be the only way we impart information to you. So multi-modality is that that bidirectional and not infinite but assistant with many possibilities. Yes you can be many ways of inputting and the can mean many ways of output saying book. They don't all have to be in use at the same time or in the same period of time. yes. And i'm glad and that's a really good question too because it gets. There's different types of multi modality like different different approaches. So you could do sequential multi multi-modality where you're kind of like okay. I am working with keyboard and mouse now. And i'm going to switch modes and now we're going to talk to the machine and it's just talking and then gonna go back to keyboard and mouse. You could do a simultaneous multi modality which we were trying to experiment with an windows automotive where you say. I want to go to there and at the same time. I'm literally touching point on the screen which which corresponds to their That's a lot more complicated. And it's more costly and you need to know what the cost benefit is for doing that. It's like holy grail. But i understand. It's costly so we need to know why we're doing it and then there's sort of orchestrated modality where you let people you make it really easy for people to do whatever they want. In the moment the sequential model usually isn't super flexible. Like people let you move the way. I see that a lot of the time is like early echo. There were parts of the out of box experience. You had to do from an app. So it was multi modal because they didn't have a good way to do wifi passwords So you just. That was an. They may still do that. I haven't set up an echo in a while. That's that's a sequential thing you had to. You can do voice and then you have to go to the app and then you come back. orchestrated experience would be like they have multiple ways to get you through the box experience. You could do voice or could touch. And it's up to the customer to choose what's right for them in the moment
"platz" Discussed on UX Podcast
"Hey we kinda need a spectrum. We need to talk like we need to shared a shared language for talking about like when we use different different types of multi-modality and what they are like when we choose to do like voice versus partial voice and over to screen but people were running so fast. They were ready for that. It's very hard for us to take a step back into systems design. Take on all of this. But i get that too. Which is another reason. Why the books out there is like i get it. It's really like complicated and you're probably not staff to do this work so let me let me do some of the heavy lifting for you. Because i've been there too so let's let's just take a step by moment and the question which no you'll have been several times before is is wo- is multi modal multi modality. Yes yes it has so many meanings Which i it was funny. It's it's always been kind of clear. My head and then when i went out and looked as many designers have encountered multiple times in their career was not as clear as i thought at. Its most basic in non-formal multi-modality as this book operates is a system that supports multiple modes of or modalities of interaction. Both output and input usually. It's both both output input. Technically you could have a multi modal system that only has a screen and support touch and voice. But the thing about it is like if a system You could also have the converse where system speaks to you but you have to take to it but especially when you get into things like voice There's a lot of research indicates that our brains interpret speech as another human talking to us and so not speaking back and forth violates a social contract so that's a whole other thing So usually if voices involved. You're probably doing some kind of visual and voice like technically the echo is multi modal because there's an led and and that's That's not always you can't always assume someone's looking at it and so that's one part of what i call the multimodal interaction model. You need to take into account if you're totally hands free it's important what you can.
The head of AAdvantage shares how you can make your loyalty more rewarding
"Today I am Sunny Fort Worth Texas at the the absolutely beautiful new headquarters of American Airlines. I am so excited to announce that I have bridget blaze Xintai. Hi As my guest today bridge. It just so happens to head. The world's largest loyalty program advantage excited to talk to her today about all things advantage advantage. And you know working at American Airlines. Bridget thank you so much for joining us. Gosh Brian thanks for having me and welcome heartily to sky view here here in Fort Worth Texas. We're delighted to have you here. New Headquarters let's just talk about this headquarters. I mean it is truly when you walk in. There's a huge engine in the ceiling. It will oh engine sort of design this is like an aviation geeks dream headquarters and actually. It's just so lighten area. Even if you're not a plane Geek you must love working here right right. Well said Brian. I think it really can Does draw in those who are aviation enthusiast with a whole host of sculptures or wall treatments or ceiling treatments. In the in the space of the engine. That you're referencing. And then those who may be decided about the industry but don't necessarily have to have a seven five seven engine in the walkway or the oversized oversight seatbelt. Do find it also superindent fighting and it's open space in the white walls and the the use of glass that allows the sun to come in just all very you know motivating even more so so. Let's talk about you know the American culture over the years has changed so you know several what is it six years ago you know merged with the US US Airways you were legacy American Airlines correct. That's right Brian. How do you describe like what is the culture of the twenty twenty American Airlines? So what I would offer you know as the A. L. Where you know am are in. US came together and formed this wonderful company. We are really striving to create an environment. Meant where we've got all hundred thirty thousand employees film like we're moving in one direction and that direction is upward in twenty nineteen the advantage program. Graham it's so much more than just rewarding people for X.. Flights that they take. How do you describe you over six hundred employees? You're running a massive business within the airline align. I sometimes joke inside. They're not frequent flyer programs anymore. They're frequent spender. Programs are frequent buyer programs. How do you think the advantage program is today versus when it first distorted in I? I love the question because so much about. This industry has evolved dramatically over the last couple of decades. And now that I think the evolutionist genesis is set to even accelerate and really at the heart of it. I think he's wonderful wonderful program in this case the advantage program which is really proven not not necessarily identified back then but certainly now as this means to engage loyal customers. And how you can keep this relationship going Wayne through the program and you do that in part through flying and how that is in terms of their personal professional needs and then hockey may engage further. Yes listen more. Commercial capacity that requires spend might be on credit card or hotel stay are coronal that a way to do that to keep engagement of customers it to me. It's not just about being customer. It's about being engaged in loyal customers to your brand when we think about evangelist. Several years there have been like the other major the airlines you know rewarding flyers based on how much they spend adding in a League qualifying tears. I know a lot of people. If we're GONNA Flyer community were very upset about at that. This is the end of the programs but it hasn't quite been that. Has It from your perspective. Like how have these new changes at reward. Frankly hire spenders in the changes changes and upgrades and things like that. How has the program changed in the last three years or four years? Would you say so. That's right Brian. So you know we all had programs that had been set a bit ago and during that period of time from when they were initially designed to really the airline models we were all running lots had changed and yet the programs were still pretty static in their design. So you know a few years ago you saw this introduction of some sort of minimum on the revenue side and do you know folks thought. Oh Gosh you know. I'm not being rewarded. It from my time. What we found is not only did our customers stay with us? The size of early poppulation grew quite handsomely. And so you know I can only describe it on what we're seeing through the data through the actual behavior of our customers and so I would conclude. It's it's all worked out for all the parties And and so you know. On the upgrade side. A lot of that really was the result of feedback we had received from customers. You know we had a really a timestamped approach to this right right. And so those who may have been able to travel further out before the reason we're actually rewarded in the queue for the upgrade A lot of our high value customers book pretty close to departure. I mean I know I never booking events because I know my travel always change. That's right so you have a fair booking. Even within their upgrade window and really they were kind of cut out from the opportunity opportunity so we really felt the need and obligation to action that feedback from these customers and then we moved to something. That's much more reflective of relative value value of our customers over a rolling twelve month period of time. I think one of the big things that has happened is like the multibillion dollar investment of most of the major airlines in the product. Right right so you know lie flat seats. There was real value their input into the product. And then frankly people have started paying more for those seats which I think ten years ago when I first started the points sky upgrades. I don't know what the percentages were airline but I'll especially domestically at Tanah people most of those flights or a lot of those people on those planes were we're getting a lead upgrades and Do you feel squeezed running the loyalty program. Now that there are more people paying for those seats to deliver on that promise to the members. I think we're in a good spot. Actually we've got first and foremost these are seats. That are for purchase right and really. The proposition has always been that if they should not prove to be sold that they're really the provided to those customers who have earned the benefit of the upgrade through consolidated into trouble with American Airlines and so while in certain cases really there's more more demand than there is supply of remaining seats without any argument. We feel like we're getting an ever better balance on being able to the direct purchase by customers because candidly. I get a lot of feedback. When we're sold out on the premium cabin and the customers I just want to buy it? And there's nothing available alongside those who would have loved to upgrade upgrade and it just wasn't there turn this time but when I look at results of upgrades Bryant remains quite lofty on success rates across all of Tares an executive platinum. One thing I do here talking to exact Platz is the system white upgrades and being able to use them. And we just saw united We just had luke bonder on this podcast. The day they announced plus points. which gives you know if you WANNA use double the amount of points now? You can confirm in advance. I would think think for exact plots confirming an advance a top priority and people have seen the availability in advance kind of dry up. Is that something that's GonNa Change or what. What are your insights on the exact system wides in so I- Offi? This upgrades have really been benefit. That really have outpunched their weight. They really Are Attractive and motivating to our customers and so for our system winds. They are quite different in industry-leading really in their design. And that you you know the may be available as soon as book them in all fair class types are eligible for the upgrade and alongside that. If you wish or choose to you may bestow that upon anyone and so we'd like the fact that they are transferable so you know for us Because of the importance of upgrades and how customers really do enjoy them even expect them. You know we're always underway with. How should we be thinking about this Again as the airline model itself continues to
What's next for WeWork?
"Today. We're taking a look at we work last week. We learned that one of the company's major investors scaled back a planned investment in the shared office provider. Softbank is detailing its bed on we work the Japanese conglomerate announced Monday, it's investing an additional two billion dollars in the co working start up a step back from the sixteen billion dollar investment. That would have given SoftBank a controlling stake. We work also announced last week that it's rebranding itself as the week company. VFAT's Eric Platz spoke with Andrew edge cliff Johnson about the implications of soft bank's decision, which might mean sooner than expected peo-, Eric. Can you set the scene? What exactly is we work? I'm what pitches would be making to investors. And so we work as rapidly growing property company that has really pitched itself as tech company. They now have offices in more than twenty countries. They have more than four hundred thousand office space users they like to call the members, and they're now generating more than two and a half billion dollars in revenue on an annualized basis. So it's nothing to scoff at and they're known for their office with Instagram art boutique, coffee beans, what are infused with grapefruit or raspberries. I've been to a few of them. It's all about kind of the community space and people interacting, and that's what they've the pits themselves to office tenants also to investors like J P Morgan tier price and fidelity that you know, this is not a drab office space or the traditional landlord that. You've message in the past. It will sell as much nicer than orifices. So this pitches clearly worked we works managed to raise enough money to become one of the world's most valuable private companies. But it starts to thousand nineteen with news of another major investment. And yet this one didn't have quite the same response. It seemed to raise more questions than previous rounds. What exactly happened it did? So at the end of last year, they were in really detailed negotiations with SoftBank and it Saudi-backed vision fund where the two were expected to invest about sixteen billion dollars into we work who's going to attain the same valuation of about forty two billion dollars. But what the Saudi backed vision from going to be doing was buying out. Earlier investors, like J P, Morgan Wellington and others. Now investors within the vision fund balked at this. They said, you know, this is a huge investment for what's actually not really a tech company, which is more a property company. At least that's how investors that we spoke to it's seen it. And so what ended up happening was SoftBank kind of started curtailing. Those discussions and at the same time they had an IPO of their mobile unit in Japan that went quite embarrassingly at dropped more than ten percents on its debut. And then at the same time, you saw tech shares broadly in the market declining. And suddenly SoftBank showed a lot more hesitancy than they did at the end of last year. So when they started this year, the sixteen billion dollars got slimmed down six billion dollars and evacuate them down to two billion dollars with really only half of that being a new investment into we work in the primary market where they're actually buying new sheriff's from the company and another billion of that is actually buying out, employees and other investors who are ready for an exit. And so while this did raise the valuation to forty two to forty seven billion dollars, depending on how you calculate it. It actually did raise a lot of questions about soft bank's willingness to invest billions dollars more into the company and so any private company of this scale. And we looks only about nine years old. This point will raise speculation that is going to have to public sooner or later, but particularly given that backdrop of weaker public markets way on soft buying Conway on. Speculations for what's a reasonable some money to put into a company like we would what does this do for expectations of possible? IPO of we would think this definitely changed the discussions within we work about how much runway they had as a private company because if SoftBank isn't going to be pumping billions of dollars more each year for the next few years into it to fund its losses. They're going to need to tap public investors at a certain point, and what they did last year was they raised seven hundred and two million dollars in public debt markets, and that was a way to both familiarize the market with we work and also to give them the kind of rigor of quarterly reporting standards, which is something Adam Newman has derided a bit as not long-term enough focused, but it has given the market and idea of what we work is it's familiarizing them with things like community adjusted EBITDA and other financial terms that they may not understand. And now it looks like just given that there's some nervousness about what SoftBank will keep putting in. They've really ready themselves for an IPO when we talked to sources booth in the company, that's what they've said. Whether they go this year or next year. That's an open question. I think they're gonna wanna see what happens with Uber lift companies, like Pailin tear and slack. That are ready to go before them to see how the market accepts their debut.
"platz" Discussed on Izzy and Spain
"I guess the most of them are actually like there the car by themselves. They might be like. I think that it's it's you know, it's it's red. If wanted stops being rather than you know deserve to have that anymore. It's really cool to get in the car and hear your song and turn on the TV. Hear your song. And I get the for some people. It's not called out to your hundred times. But for me, I love it. I mean, I don't know. Okay. What about the first time? You hear like the radio you mentioned that everybody talks about that. But the first time you hear your song on TV. That's gotta be a trip like even. Okay. When you have all the things you hear it on TV or you're like or you're like, oh, my own asked me about these things because when it comes on the radio in my car on streaming service is tricky because I do not listen to it. But I also don't want the algorithm to change where you know, someone didn't like our music. So I turned down all the way. I still have streaming. So that I guess. You are songs. The biggest band in the world is water. All the way by keeping going. Stage is often do you guys. Like a lot of people realize you mentioned film earlier Platz like a lot of people don't realize that you record shows from standpoint for whether it's your sound border. Whether it's video how you guys go back and watch your own performances and say, hey, we're we're no longer playing that song. We watched plenty of footage of ourselves. Especially at the beginning of tour. It's really important to watch the show. Make sure that production is like the way, I don't know. Like, it's the worst seat in the house for seeing the production. So we have to rely on video back. I was it was tricky on the road because you know, if you start flooding a little bit with which I will which I will. Events are taking some liberties everybody starts taking liberties, six months later, all of a sudden the songs totally different..
EU privacy law heralds new era in online data protection
"This is all things considered i'm audie cornish and i'm ari shapiro tomorrow a wide reaching data protection law goes into effect in the european union it boosts people's right to privacy like never before partly by threatening fines of up to twenty three and a half million dollars the aim is to stop companies from exploiting personal data as npr's psoriasis are hiding nelson reports the law could lead to problems for people who like to snap photos with their phones a popular spot for picture taking here in the german capital is the berlin wall exhibited potsdamer platz given crowds you inevitably will end up with a few strangers in your photos to be a problem after friday when an easy law known as the general data protection regulation goes fully into effect especially if you are taking pictures european countries that haven't sought an exemption to include photography lors leak is a hamburg lawyer who specializes in photography law photography in my mind will have a big problem now says the new protection of individual privacy means that anyone who appears in a photograph taken in the eu has an absolute right to refuse to be enough photo especially if those pictures end up on social media and it's up to the person taking the picture to figure out whether subjects want to be in the photo or not if you have the consent of the person on your picture there's no problem you can use the picture but this consent has to be informed as they say so you have to tell the person in advance what you want to do with a picture and also a big drawback this consent can be taken back anytime proponents of the law acknowledged that getting informed consent to prove commerce for individuals will like to take pictures with their smartphones and post them online it's the point of the loss to protect people's privacy says berlin legislators stefan silla he's the green party's expert on digitalization just photos of silla predicts that despite the my law photography will largely continue to be protected as freedom of speech or artistic expression void check the rough ski who is the assistant european data protection supervisor adds that fears of draconian prosecution are overblown you should not expect that deduction prediction authorities will sit on twenty sixth of may.
"platz" Discussed on The Masked Man Show
"Oh yeah if charlotte those johnson a movie platz i've seen every johnson they figure out the right role for charlotte she's like her her husband gets killed and she gets revenge but then it turns out her husband's been alive all along and he's a bad guy and he faked his death and now she has the kill everybody i'm ready charlotte flare just gave you the movie fantastic i'm sorta around on this like dead or alive and i never give them real russell title so it could be anything the furthest some sort of fighting slash yeah sure the flare make the movie i just gave it to you can have it yeah we're we're going to edit that out so i can write the script tonight also raw women's championship match ejects for alexa bliss i love ny jack's they've been using her a lot to put over other people's she won the title at wrestlemainia which is weird and not and i mean like make other baby face women like you know stand with them and raise their hands in victory it's been kind of odd that jax is awesome yet another reason why thinks mac dance she'd been all women show and it hurt my feelings when who is the wrestler who made fun of that she was fat alexa bliss that hurt my feelings yeah i didn't like it i didn't like body shaming alexis just got implants by the way i like where her careers going alexis alexis i don't think they're new but alexa alexis alexis body shaming and and an end like in reverse bullying is sort of like like going is like the old he'll tactic of going racist you know i mean yeah it's like so over the top as far as you can go right now because as you said you can't be racist anymore not never have the adorable adrian a dana's gay bashing.
"platz" Discussed on Jesse, Jordan, GO!
"You know what i mean sure it's on onward and upward the arts for me jump wise right did your griffin did your drama in continuing to college did you do like college improv group in christ platz operas and stuff like that did you ever star in a play that jordan wrote i did yeah sorry jordan now that's okay you did it's true no i'm apologizing for the bad job i did i've apologetic with the the band band play play there's so much healing this episode i'm so happy to be here for this thank no i dish in for many of jordan's works but he said i was too flat and he was he was right that's when you got those nip implants right true no i did a little bit i did casa in julius caesar who do you know as the conspirator does the first stab so it just sort of somebody to let everybody else know like it's cool we're stabbing now yeah like you know what i mean like there's one person in the office break groom it gets the first slice of cake and you're like okay so now now it's alway can all go for it i mean he's always derrick he's the one who uttered the famous line if i remember correctly to pizza sorry what were you going to say no pizza pizza nothing is good as don't worry about it right okay let's take a quick break we'll be back in just a second on jordan jesse go.
"platz" Discussed on Mostly Lit Podcast
"How about you what you've read in i'm trying again to read the lovely bones the lovely i'm trying i'm trying to say you this book one yes by this idea yeah yeah i did you listen to the show because i remember that longtime i go half way and then i fought the ryan was really repetitive so i stopped i've seen the movie but i wanna i wanna finish i think you do that you should chilling read the book oh i haven't seen the film by the book the movies is creepy the movie the book is creepy too the few books that i find very uncomfortable especially isn't isn't why most because it kind of red light why very depressing one i put like because she died as a teenager xactly that's why i'm thinking oh maybe maybe i was kind of like him just commercial fiction yeah that's hard but just very few books made me uncomfortable i think the other maybe uncomfortable was sylvia platz or the bill i recognize how powerful her writing is i read it again and i was like you're amazing in the beginning i didn't really have any sort of mental health issues i've ready after like a very hard time and i read it and i was like wow no good yeah get that book you have to you have to really get it for read it your ignorant don't know i mean that's kind of walls hoping for with the lovely bones because a lot of books every the first time watts.