17 Episode results for "P Jeannie"
Finding Freedom as a Grace-Based Mom (Part 1 of 2)
"Contemplating divorce in a place of despair, if your marriage is there than focus on the family's hopers stored. A marriage intensive experience can help scholarships are available. Call one eight six six eight seven five two nine one five or hope restored dot com. I never thought. I'd be the perfect mother yet. It always seems to surprise me when I'm not maybe you're like me someone who never tries to be perfect, but get sidelined each time. You fall short of some unspoken standard for maybe you absolutely try to achieve perfection. But then feel like a failure each time. You miss the Mark as moms it seems either aiming for perfection that we feel shame. When we miss are. We simply hope for the best in crumble when reality leaves us defeated. Then what? Well, many women can echo those seem thoughts in no matter. How hard you try to be a good mom. It just seems like it's never enough in your bad days outweigh your good ones. If that's been your experience hang on. We've got some great encouragement for you. Coming up on focus on the family, your host is focused president and author Jim Daly and I'm John Fuller. John what a heavy burden it is for moms. I've seen it firsthand. You have as well as husbands wonderful moms and really that that burden that they carried that they're not doing enough the guilt. The shame everything that gets loaded onto a mom because she feels like she's just coming up short in Mant. We want to help you today. Mom, and we're going to talk directly to these areas of your heart that you may not even be expressing to your husband, or maybe not even the Lord we want you to feel empowered as a as a parent as a mom not to be taken down by the enemy of your soul. Who whispers those lie? Is to you that you're just no good. And I think we have some wonderful content for you today. And here's the truth of it. I've experienced it as a parent. There is no formula. There are things you can do to have a better predictable outcome, but it's not guaranteed because guess what God has made these little ones with self determination. They get to decide what they do. And we can struggle. His parents to keep them in the boundaries to get the right response to get the right behavior. And I'm telling you at the end of the day. It's about your relationship with them the love, they feel from you even when they blow it and how that expresses the love of God's heart and wild. Today's conversation is really a primarily for moms. I think Jim there's a lot of good stuff here for dads as well. Some really good core parenting concepts to discuss throughout the conversation. That's absolutely, right. And doesn't let us off the hook. I mean, we're probably more distracted than we should be. Our parenting. We're a little more distant, you know, they'll get over it. They'll clean it up though, wiped it off whatever it might be. That's not too healthy either. I mean, the to really make a great team almond dad, and I feel for the single parent, but there's going to be content for you here as well. And how to do this better? So strap up let's all become better. Parents after today, and we have genie Kenyan here. She's back in the studio with us. She has a great heart for her. If we can call them this fellow moms, and she is right there in the trenches with UCS four boys ranging in age from toddler hood, two teenagers. A janey. Welcome back. It's so good to be here. It's true. I mean, this is such a topic. In you've written a great book. Mom, set free every mom's going. Yes. Yes. Set me free. How I'd relief from the pressure to get it. All right. Well, in in what's great about the way, you've written this in the way, you're expressing it is you lived it. You were that mom that had high expectations things quickly became difficult for you. We want to cover all of that. But in the parenting space, particularly what begin to happen when a plus b that nickel. See I think there's a formula that we believe works, which is good parenting in good kids out. And I joke about how you know going into motherhood. I thought you know, how hard could this be right? A wonderful mom and dad, I have a background in social work. I'd actually done some parenting training before I became a mom. I I read several books did my fair share of highlighting. I was so I went into motherhood going how hard can this be? And then I had children. Then I had kids I had three boys in five years. And I was like this is really really Harf. Lemme ask you to really cemented in the hearts of the moms listening, and for us dads when we say this what is the hard part. I mean, you did it you prepped yourself. You came from a great Christian home. You were sounds like a very good young lady. A teen daughter. You probably did all the right things and our many of the right things. Let's slack. But you probably a good student all those kinds of things. And then you become the mom, and it doesn't quite work that way, what is the hard part. I think the hard part which I discovered several years into parenting is that God doesn't just work through us to grow our children. He works through our children to grow us. Now. Why is that is absolutely right? I've got the biggest grin on my face. Because that is what's happening. That's what's happening. And and parenting is designed to deepen our dependence on God. That's what it does. It deepens our dependence on God in the book, you remind moms about that verse in Second Corinthians twelve about God's grace empower. What exactly do we need when we feel week? I mean what what is it that? We're looking for in that weak moment. What are the king for strength? Obviously. I mean, but the thing is I think is mom's one of the biggest things I hear moms say is. I don't feel like I'm good enough. That is the number one struggle when I speak when I meet friends, I just don't feel like I'm good enough. I'm not measuring up. I'm not good enough for my kids. And what's so interesting about that? Because I really struggle with that too. And I have this isn't something I've mastered him, and I have to keep going back to the good news of the gospel everyday to be reminded of my freedom in Christ. But you know, if you think about what God says, no where do we find God saying, hey, Jeannie? Hey, jim. Hey, john. I'm going to need you to be enough for your kids. He doesn't say that he says my grace is enough. I m enough in my grace is sufficient for you, you know, Paul talks about if we even had a shot at being enough then Christ died for nothing. And so this is really good news that can radically change our parenting. I didn't call us to be enough for our kids, but in that, emotional and spiritual battle that goes on mother's heart and the mother's head described that tug of war though. I mean, the scripture it's so interesting because the scriptures pretty plain he saying, my Grace's sufficient for you. And then we say, no, it's not right. You don't know my life. You don't know. My parenting battles your grace cannot cover this. I mean, that's really what we're saying. Yes. And what's so interesting Paul's response to when Jesus said that was now I can boast about my weaknesses now, you are straight can be magnified in me. But as a mom what I say is no Lord. I don't wanna be week. I want to be strong a lot to be awesome. And so it's a humbling of okay? I don't have to be perfect for my kids. I don't have to be there savior, God called me to be their parent and the opportunity from me is deployed them to Jesus genie. Just depression on that. So that we can have some practical handles for moms listening right now. That's so common. You have petrous. You've got social media. Here's my kids. Six birthday party. Isn't it perfect? I mean, that's what you're trying to project. What does it look like practically speaking to be weak as a parent? What does that look like is it messy or in? What emotionally how do we move to a comfortable miss with that when everybody else around us, including our Christian friends are really the petrous parent there. It's everything perfect. Mike is the quarterback. You know, my daughter plays the flute at three there's this constant competition about how good my kid is. And how well behaved they are. How do you get comfortable, right? How do you get comfortable going? That's nice. And my kids kind of average right now that sounds like you're not doing your job. Now. I love the s that because that's really the whole premise of moms. Set free as we have to know our own freedom in Christ is moms. We have to know who we are Jesus. We have to know the way that he loves us and welcomes us on our worst day as mom, so whether we crush it, and we get it. All right, or whether we've had our worst day as moms, and and we've thrown our own temper tantrum and we used shame instead of grace. And and we've disciplined in anger. We have to know the grace that is available to us as moms. We have to know the way that Jesus welcomes us when we run to him in repent and receive his mercy, and he gives us a fresh start the next day. Jimmy, there's a saying I don't know who to attribute it to. But you can only give what you've received at so speak to that with that mom that's constantly in the shame mode. And I'm not good enough. And I'm terrible. There are a lot of different inputs. Your husband could be doing that. And may have been your upbringing, your own mother and father may have given you that sense that you don't you're not adequate speak to that. Turmoil in the mom's mind, how can she break that cycle of? I'm I'm okay got loves me. Right. You know, what we live in is what we live out. So as a mom when I was living in shame over mistakes of my past which I brought into my marriage with Mike and it overflowed into my parenting and one of the big things for me as I discovered how much shame. I was parenting with and it was because I was still carrying shame from things in my past that I hadn't received God's mercy and forgiveness for because I think my perspective was Jesus took my sin on the cross. But I have to carry my shame. That's how I was living. He paid for my sin, but I have to carry my shame. I have to in some sense pay for it. And Jesus is so clear. No. I I or your sin and your shame. And I really I want you to surrender that to me. I want you to live in freedom from that. I want you to know the depth of my grace for you that he died for us while we were still centers. I want you to receive that. Because it will overflow if you were living in shame as a mom on a here. This all the time. I write a story about it in the book where she says I'm living in shame therefore parent was shame. And then I in it's this vicious cycle than I just feel worse and worse and she wanted to be set free. And it's a sang Lord helped me see myself through your eyes of grace helped me receive that grace in parent with it, which is exactly what we wanna do today. And next time is to give moms hope that they can break that cycle. You've made a list of quote things. I wish I'd known before becoming a mom, unquote. What does that list give us an idea and the list is so much about just how hard mothering can be? And how God really does want to grow us through that mothering that this is really an opportunity for us to deepen our dependence on. God, I think moms need permission to say this is hard. You're talking about it earlier. You know, there's this. We feel like there's this pressure in our society to look like we're put. Pulling it off in really what another mom wants is to sit down with another woman who can say, this is hard, isn't it, and I need Jesus. And I make a lot of mistakes. And I I need a lot of do overs and two in that's not to celebrate our weakness arson, but it's an opportunity for moms to gather together and say his grace really is sufficient for us. And what does that look like in our in our daily parenting? Here's more middle connect with moms listening the way you Ella. Straighted the hide and seek game. It was funny. When I read it, I laughed out loud because it's so practical, what do you do with your kids? And you say, you know, you guys go hide all count to five hundred. And that's the goal being Nicole being I just need. Thirty seconds alone. Takes thirty seconds. Go. Hi, confined, you this afternoon. Really good spot. You know? House haven't used before. But I want to feel like they have permission to say that you know, to recognize that they do not have to be perfect. But it is a pressure. It is there are so many pressures. I mean moms are under so many pressures, and we lift I list those out in the, but because I think we're not even acknowledging a lot of those pressures, and then they stay in the dark, and if we don't bring them into the light and expose them, and then speak God's truth and promises over them. Then they just stay in the dark and shame festers and mom's hearts genie onion is our guest today on focus on the family with Jim daily, and you can get her book mom said free find relief from the pressure to get it. All right. And to see the or download of our conversation our mobile app as well. So you can listen on the go all of that available on the website. Just click the link in the episode notes for this podcast in genie. I like to know what does it look like for me? Not to put my anxieties on my kids, given what you. Said there, right? What? So I think, you know, we talk about how our kids what we model has a profound impact right on our kids are watching us. And so if they are saying us as parents finding our significance in success or failure there watching that. But if they see parents whose significance is in Jesus whose souls are satisfied Jesus, and they see the fruit of freedom in our own lives that also has a profound impact on them. So is a mom if I'm chasing significance. And how long doings mom or how I'm doing is a writer or how even doing as a spouse versus I am who got says, I am I start the day. And I end the day knowing that my identity is firmly anchored in the goodness. And the perfection of Jesus Christ covering me. And I am free to live out of that identity. They see that. And it produces fruit in our lives. The fruit of the Holy Spirit. Jimmy among might be saying boy, this woman sounds like she just has it all together. Perfect. Well, I'm going to put you on spot a little because I know in the book, you you did a great job of being real share a story about a bad day that you had of parenting. But in that case, she made, you know, I was again, I was laughing because the mistakes that you confess that you made that day described that day this will hook so many most there this is the one. The one where you were caught saying unkind things about someone else's gossip, and you were spewing about that my words, not yours. And then you weren't modeling how to love your enemies, and then you yelled at the boys. But there I don't want to continue to incriminate you. Okay. That's ironic when we yell at our kids to stop yelling. And generally were yelling view that don't we? We are. And so I, you know, at the end of that, I said to one of my boys the child, I was with I said, son. I'm really sorry. I'm really sorry about the way. I'd just behaved. I let my sinful nature win. And I got angry. And I'm really sorry. Will you forgive me? And my son said, of course, mom, I forgive you. And and then he said, but mom, I don't think you have a sinful nature. I think you have a loving nature, but it opened up the door to such an awesome conversation. Because in that moment, I was able to remind my son again that I am free to confess my sinful nature because I know I have a sin less savior who has me covered. And so this is the kind of freedom we can give our kids even when we mess up every day. It's to be able to say, I know that Jesus Christ has me covered. And I want you to be able to live in that freedom to and that's not a license to send. Because if you if you really have experienced the grace of God, you know, that it doesn't make you want to break the rules or break God's heart with your sin. It really gratifying. Attuned breeds obedience. Gratitude makes you the grace of God braids his gratitude that really makes you want to live and appreciation for what he's done for you junior. Appreciate that in. It's it's a neat. The way the Lord gave you an opportunity to kind of have some closure. We've had moments where you know, what the kids go to bed angry, and I go to bed angry, and it doesn't rep up. So well, what do we do in those moments? I've had those two days when I've sent them off to school. You know where they've got them off. Exactly. And I may or may not have gone back to the school and taken one child out to get ice cream because I felt so guilty for the way I behaved, but I think it's never too late for grace. And I think that's a really important message for the mom who just went to bed angry and the kids went to bed angry for the moms that I hear from whose kids are twenty or thirty in. They're saying it's too late for me now, and it's never too late for grace. And I tell story in the book about a young woman who was telling me about how she had a pretty tumultuous upbringing. And even though she was raised in a Christian home. It was very complicated, and she and her three siblings in their twenties. One night their parents had everybody over for dinner, and they sat them down. And they basically said we want to repent we want ask for your forgiveness. We're discovering things about God's grace. It. We never understood before we did the best we could do and we raised you under the law. And we wish we had given you more grace and. We're really sorry. And we wanna do better from this day forward, and she talked about being one of the most healing beautiful days in her life, and how that impacted her going forward as a mom showing her how her parents ability and willingness to say, I'm sorry was so healing and really transforming in her life. Will you know, I think temperament plays a part in this in the parenting temperament where you have an often we marry opposite. So you might have this in your relationship with your spouse. But the the point of that is that hundred million dollar question, you know, grace can be made cheap and then expectations are reduced and children will rise to the expectation. But there is kind of that green zone in that balance between grace and truth, and responsibility. And then it begins to get yellow on both sides. If I can describe it visually like that. Like if you have too much legalism you're going to hurt your child in if you have to. Much grace. It will hurt the child as well. So where is that balance found how do you strive to hit that middle ground? That's the healthy green where Jesus wants us to live. I think it's having a an understanding of what grace actually is. Right. So, you know, one time I was disciplined my boys and my son burn said mob. Just give us grace. Please. Every center would say that that is he's really articulating though that common misunderstanding of what Grace's because what he's saying. Is, you know, cut us some slack. You know, just let it go forget happened. And let's move on. And if we understand what grace actually is. Then it really empowers us in our parenting because grace is the unconditional love of God given to us in Jesus Christ. Right. And so if we apply that to our parenting, then the question is how do I weave the unconditional love of God into the way that I established my thority into the way that I disciplined my kids into the way that I train them. So Grayson parenting is not a free pass to do as you, please. Write grace and parenting is every day. I have to ask the question. How do I reflect the father's heart and the way I lead my kids today, and I get that wrong all the time and there's grace for that too. So what I'm hearing you say, I wanna make sure the listeners are hearing this, you know, there is firmness in the boundaries. And those kinds of things there's consequences with kids actions in what they do. But the way you deliver that come let me talk to you about this. This is what I see happening your grades seem far lower than what you're able to achieve. How are we going to work together to overcome that? What can we not defined by your grades? It doesn't change my love for you. But I'm I'm calling you to a higher standard because I know what God has created you to deal what he's at quipped you to be able to do. And so, yeah, it's this very God. Disciplines those he loves he gets us boundaries. For are good. You know to to lead us in the phone. In abundant life. And so again, that's just another opportunity for us to think. Oh, God disciplines those he loves he's given us boundaries to help us flourish. And that's what I wanna do as a mom. But I think we have it's important articulate that to our kids because there's a language of grace. And there's a language of shame run. They're very distinct languages words to help me understand that what did the to sound like. Yeah. So language of grace is I give you batteries because I am for you. And because I love you, or I'm disciplining you out of my love for you. And it's you know, it's it's reflecting the heart of God all the time. We I just said that but how at the Lord discipline those. He loves shame has a language which I've used and I've had to repent of with my boys is how could you do something like that the ghosts of their character? It acquaints what they did with who. They are how many times have to tell you. How can you keep getting this wrong? And so, and I and I've used those words in there. It's a very precise moment with one of my boys. When the Lord convicting me about that in in change, my parenting because my boys were in the backyard fighting, and I went to my oldest son. And I I kind of lifted him up, and I looked at his eyes because he was hurting his little brother. And I said who does something like that? And he looked at me with tears in his eyes. And he said, I guess someone like me so you were defining him. I was defining him in. We've all done making him feel like, you know, worthless. I guess someone like me, and that was an invitation in that moment from Jesus to say, I'm sorry. You know, who else does something like that me, I need Jesus to I sent everyday to and we can go to the cross alongside each other. It's a radical difference. You know that alongside parenting? It's called the broken together approach you need Jesus. I need Jesus genie. We can understand we could be bible smart know, that to be. True. But why will some parents and I'll throw dad's in here as well. Because we're all guilty of this to some degree. Why did we go to that? Well, pretty consistently to shame. What what is it in us? That is creating that need to say, you know, good and you need help. I mean, we don't say it that bluntly. But that's what we're saying. When we say, you know, who would do that. And again, I appreciate your openness. But we're all guilty of it. If we're honest, we've said something like that as a parent, you know, Bobby would never do that. Why did you do it? But wh what's driving that behavior in us as parents to go to the bucket of shame. I think we touched on it a little bit. Which is what we live in is what we live out. I think it's just our constant need for Jesus and refinement and growing in his grace as parents like we're never going to get this. All right. You know, we're going to grow and God's going to continue to shape us. There are kids, but we're going to stumble every day, and it's going to be reminder of our beautiful need for him. But you know, I mean, it's an imitation of you at that way. It really is. Because I think a lot of times we understand growing in our relationship with God is getting better and stronger. Right. That thanked if occasion. But in a lot of ways it's really about growing in our awareness of our need for the Holy Spirit to keep shaping us in molding us into his like in this comes in his likeness. And this is all the way back to the point you made earlier that what has got intend for us as parents in the role of parenting. What do we need to learn? We're right on it. This is the stuff which is to learn his grace, and you're gonna see it in parenting. I mean, if we said it many times God is God of teenagers. I mean, all of us miss. Hey, we do things that displease him. And then hopefully, we're mature enough in him to say, Lord, I blew it. Please help me not to do that. Again, that's the Christian life. But that is the Lord to he's he's got a lot of teenagers these dealing with. Let's in here on a high note, and I wanna come back next time and talk about your tragedy, and how you begin to become more aware through a broken marriage that happened early in in your life. But let's end on the high note speak to the importance of family warmth. Studies have shown this I was really encouraged by this reading the material but say it, why is family warmth. What is it? And why is it so important pal talks about this? It's from filler doctor pal good friend. She's been on the broadcast, and what her research showed and I find this. So encouraging is that family warmth is the number one faith transmitter to our kids. Did she give the adjectives that go with that? What is a household that has? Family warmth. Look like she talks about how it's in our tone. It's in our body language because I can use really sweet words, but I can have a tone. That tells you something different, you know, or a face that says, I'm not buying what I'm saying. And so the invitation because as parents who want to nurture and disciple our child's faith, we get very focused on the things we can do. And that's important, you know, reading God's word together memorizing scripture doing all of those really important things that plant seeds. But the question is are we doing it in an environment that has family warmth? And if somebody listens that goes nowhere, not I want them to be encouraged because here's the thing. It's never too late to change the thermostat in your home to think about how can we change the thermostat? So that our home is a place of warmth. So good genie. This whole discussion. It's got me. And I'm looking forward to tomorrow when we come back and talk about this. Again, you're great book. Mom, set free. Refined relief from the pressure to get it. All right who wouldn't want that resource? Great title. And hopefully, we have helped many moms and some dads glimpse. The light at the end of the tunnel. Kind of looking at the big picture, which we often talk about and for you, the listener, I don't know how much more strongly I could recommend genie's book other than this is one of those resources as apparent you need it, and we all need it and to read it and digest it, and we'd love to send you a copy of that today. And you know, a great way to do that is for gift of any amount. Because it helps us you know, prepare these broadcasts pay for the airtime. Do our our marriage ministry counseling efforts when you purchase the book with a gift of any amount. All the proceeds go to do that. It doesn't go in anybody's pocket. So help us in that way. And we'll say thank you by sending along a copy of genie's book. You'll find great encouragement in it. And so you can donate and get that book mom, set free. We'll have the details in the F. Episode. Behalf of gym daily and the entire team. I'm John Fuller, thanking you for listening to focus on the family inviting me back next time as we hear more from genie. And once again help you and your family thrive in Christ.
Finding Freedom as a Grace-Based Mom (Part 2 of 2)
"Hi, I'm John Ericsson Totta. And I am pro-life no matter if you are disabled and wheelchair like may or a pre-born child with an impairment, people are not better off debt than to say. Build to be pro knife is to believe that life is worth living, whatever limitations so take a stand for life with thousands of pro life citizens. Register for a live from New York on may the fourth all the details at a live from New York dot com. Nowhere. Do we find God's saying? Hey, jeannie. Hey, jim. Hey, john. I'm gonna need you to be enough for your kids. He doesn't say that. He says my grace is enough. I am enough in my grace is sufficient for you. That's Ginny Kenyon. And she knows all too well about the grace that women need God's grace in order to do motherhood wealth. Genie is back with us today on focus on the family. I'm John Fuller, and your host is focused president and author. Jim Daly, John we had a great conversation last time about the pressure. So many mom's face to get everything. Right. And I see this in my own experience with Jean and I'm sure Dana is similar because their moms, right and even bands have this desire to do that. But I think moms bear bigger burden in this regard. And maybe to be that perfect parent and check off all those expectations in. If we do then our children will turn out exactly how God intended everybody. Here's the wakeup call. It doesn't necessarily work that way sometimes it flows that way. But it's no guarantee genie. Kenyan has a great message for moms and dads to and it is this it's about God's grace for us. And for our children in win. We know how much God loves us in delights in us. Then we don't have to work so hard to prove ourselves or earn that grace from the Lord or from anyone else. But it's a tough lesson. It is in. There was so much good practical bible based encouragement from genie last time. Oh, encourage you to get the CD or download of the conversation and her book mom, set free. Find relief from the pressure to get it. All right. Just look for the contact info and details in the show notes. G welcome back to focus. I've got some energy people can hear it in my voice because this topic is so critical. And my heart aches for the moms that have that burden that I gotta be perfect. My kids have to be perfect. And they'd say, no, no, it's not that. But the evidence is the action's kind of show that it is that and that is such a hard burden to carry. It's impossible. It's not about perfection. It's about drawing closer to God. Make that distinction. I think the number one pressure that moms feel this myth that we go into parenting with is that parenting is about God relying on me to get it. All right. That's big. That's what I carried into parent. He's relying on me to get it. All right. He is entrusted these kids to me, and he's relying on me to not mess this up. I think that's the burn that a lot of moms and dads carry. Okay. Let me say that's not all bad is it? I mean is there an element that there is some reliance that you are the parent and there's lots of scriptures at talk about parenting what you should do. So is it all bad? Or a heaviness in that that steals? The joy in the wonder from your parenting because parenting isn't about God relying on me parenting is about me relying on God to get it. All right to be sovereign who he says he is despite all of my mistakes. So yes, we are so significant in our kids lives motherhood is and fatherhood is such a high and beautiful calling. It is a privilege. We are. So significant what we say. And do matters are words can hurt or they can heal. They can build up or they can tear down. But this has changed my life. I am significant but God is sovereign. It's changed. My parenting. Literally, I am significant in my kids lives, but God is sovereign over their lives. He is they're all knowing all powerful father. He is not me. So I can trust him with the kids. He's entrusted to me. And if I can keep going back and remembering that, God is sovereign. He knows what he is doing and I did to partner with him. But I do not have to play his role. Jimmy, I wanna get to where we left off yesterday. This is a hard and tender part of your story, but you were raised in a Christian home. You know, I kinda just kid preachers. Kids a good girl. I could see in you that you try to do everything. Well, even though I'm sure like every human being you had your step your areas, and then that's fine. But you came out of that good Christian family, which was pretty ideal. But then something happened I want if you're willing to talk about that because it ties so closely into. The thoughts of this. How come you were more perfectionist dick in less grace based but speak to your marriage, and what happened raised and the funny thing is my parents are still married? So I I added that pressure which is I have this beautiful model of marriage to follow one that was about forgiveness and and fighting hard for marriage. You know, you stick it out. You may go. Yeah. You don't give up with God all things are possible. But in my early twenties, I found myself in a marriage in which I had no peace entering. And so I take full accountability. You have the gut check in before I had the gun check. But I believed I think is a lot of young twenties. Believe that I can change this. I can make it better. You're love. I was in love or I thought I was in love, and I was going to help him even grow in his relationship with God through the marriage that once we got married, I could change some things it would get better. It's hard not to laugh as I say that because it's mixed with a lot of. Grief. But it was only at the marriage only lasted eleven months, and it was over before it started. And I talk about that in the book a little bit. But the moral of the story really the point of sharing that in the book is that I walked out of that divorce so covered in shame and embarrassment because what I at that point thought was I have utterly let God down. He has no use for my life anymore. I am a divorced early twenties woman. And now my testimony holds no value. What can I do? How can the Lord use me now that I had a broken marriage that we were in marriage counseling every single week for those eleven months in some things. Cannot be saved. And I say that with a lot of sadness because I believe in marriage, and I wanted to be married once and only once and and so that was a very hard hard thing to walk through because the shame was so profound. I was so shattered by that experience and some are going to jump to conclusions. What happened you had biblical grounds for the divorce just to take that out of the, you know, out of the hands of the critics who might say, well, you should've stayed married, but there are certain biblical boundaries there. And and that happened in your case, but speak to the follow on. I mean, you're coming out of this again, this idyllic home, and he fallen to this marriage that doesn't work you're the preacher's daughter. What about that? Shame that you felt at that time. I mean, the the boatloads the truckloads, whatever. However, you wanna define it. What did that feel like if felt hopeless? I mean again, it just felt. Like what how can the Lord use me? Now, he must be so disappointed in me. I felt like in this is so not what I was raised to believe or Todd. It's so not what we read in scripture. But the enemy was relentless with me just covering me in shame. How could you who does something like that? And so I carried that shame with me for years when I ultimately met my husband now, Mike we've been married for fifteen years and just the greatest gift God's ever given me. And then we began to build our family pretty soon after we got married. Three boys. At this time. We have three boys in five years and then had a fourth boy seven years later. But why I tell this story in the book is because the shame. I carried into my marriage with Mike then I carried into my parenting with my kids. And so I was still living out of this place of thinking that I had. To earn back. God's love in favor that I had to make him proud of me again that the righteousness of Jesus Christ that never stopped covering me had always been there and that all along I couldn't see them. But I can see it. Now, the grace that covered me Jesus was saying to me, Jeannie, I loved you then. And I love you now, and I'm not done with you yet. And although your sin grieves me breaks, my heart. I love you. And I welcome you at your worst. I mean scripture says he welcomes us at our worst in our darkest. How long a process was that what was the recovery? Like, I mean, you don't wake up a week after divorce court saying okay God. I got it. How long did that process was about ten years in years mayors that I it was a beautiful unfolding intimate moments? Which is in the word where I started to. It was like he was highlighting passages in scripture for the first time that I'd all along Romans eight one. There is no condemnation for those who were Jesus Christ not a little there is none. And then you go onto one of my favorite versus which is Romans eight thirty eight th through eight thirty nine in the message, paraphrase, writes it so that it says absolutely nothing can get between you and God's love because of the way that Jesus has embraced you. But what I did. And what I think a lot of moms do is. I put a but in that sentence absolutely nothing, but Kim separate you from God's love for me. It was divorce for somebody else. It's addiction or adultery or an abortion or any other thing that we carry that we believe makes us unlovable in unworthy of God's welcome in a faction or so a momma's hearing, you say all these things, and maybe they've gone through something similar, maybe different. But they feel the same way that. You know, God's grace is not sufficient for me because God knows what has happened to me. You don't and it's too big ascend for God to cover. I mean, that's pretty arrogant in some ways to say at that way. If you think about it. But it's true, you know, God through Jesus can cover. Everybody else's big sends, but mine will minor too deep into big speak to that woman right now. In terms of how to grab the first rung of the ladder out of that pit too. So cable. The Lord has you listening now for your ears? I like that open your ears, and though our sin is great. His grace is greater it is so much greater and the invitation is to receive that grace and know that Jesus says you are clean you are free. You are covered in the righteousness of Christ. So one critical thing is they need to be in the word in the lard read the word, especially those scriptures that are talking about God's left Romans eight where it talks about. Absolutely nothing can separate you from the love of God. And then confessed to him those things that you believe have separated, you are separating you and ask him to open the eyes of your heart to see you the way he sees you, which is literally covered in the goodness of his son. So true. It's so hard to believe in accept because it doesn't seem fair we should have to work to get that back. Jimmy. I want to turn. Little bit two specific issues that some might be facing. There's other challenges that mom's face where their children are suffering in some way from rejection in the stake. They made or simply because life is hard. You know, it's not going the way the teenager wants it to go. Maybe they're not as popular as other kids, are whatever it might be you describe a time when one of your boys was suffering from rejection in how that broke your heart. So in this formula of grace and pursuing God in Romans eight twenty eight that all things work for good to those who love the Lord or call buys name. That's a tough way to parent too. Because your children's somewhere will suffer in some way in there is a benefit to suffering so tie that all up for me. Yeah. It is a big one. You know, I think when we think about that passage. God works all things together for good of those who love him and are called according to his purpose and the most beautiful part of that. I think is the next verse which talks about what is the good to which he's calling us, and that is conformity to the likeness of his son. And so if we can if if I can as a mom remember that that the that the hardships in the sufferings that my kids go through that I walk through alongside them that God is using them. He can be trusted to use that to conform them into the likeness of his son. You know, how counter that sounds to our culture, I know women, but it's the quarterback you're on top. It's me versus you. It's a zero sum game. And by the way, I'll pray for you as a Christian, but it's still the same gay. I mean, it's true. We're about being winners in this culture. We have to get on us as parents out. What is our greatest hope for our kids? That's a great question. It is back to what does that great has told? So what was that story where your your son when your sons, we don't need his name, obviously? But what was the suffering? He was going through. And what was your solution? It was parish action meaningful deeply painful, peer rejection, what age twain, okay, and one of the things that came out of that was a change in my prayer life because I kept praying to the Lord Lord, you know, obviously, I'm praying for relief. So where I could be praying Lord uses to, you know, create perseverance because perseverance crates character, but as a mom, I want to see my son relief from his pain. Right. Even though I know everything that scripture teaches me about how God will use that. But I was praying for my son. And I kept saying my son, my son, and I felt the Holy Spirit. Prompt me to start praying for him as your son got he's your son, I can surrender him back to you. So I'm praying for my son. But at the end of the day. Got he belongs to you. And you love him infinitely more than even I do which is hard to fathom but helped me trust you with the child you have entrusted to me because he's your son. So I started to pray for all of my boys that way, particularly in hardship Lord, helping your son in this painful experience or help your son as he struggles within temptation God. Would you help your son equipped him with the power of your word to fight against an attempt ocean? Don't you think Jimmy the lot of moms would despite what you just said want to get in there and fix this. You know, talk to the other parents, and I watch every exalt some this. Yeah. I mean, we're good at problem solving. But we do our best parenting through prayer. We do we do our best though. I'm a problem solver. It's my first Goto to fix fix fix. And thank God. I have a husband who says let's pray. Pray pray. Let's take this to God him for her. And so yes, I'm a problem solver, but we would our kids need for us to be. More than problem. Solvers is prayer warriors are kids need us to be prayer warriors because God can do immeasurable more than we could ever ask her. Imagine is hard as we are going to try, you know, he can blow us away. You know, if I can remember one of the really fun things that came out of writing for this book for me was if I can remember God's sovereignty, and his faithfulness and his goodness. If I can really hold onto that then I stop wanting to write my son story, and I become grateful that God never gave me the pen. Honestly, because I'm trying to write his story as if I really know what's best for him as if I can see the end game. So it's not like something you can hold onto. But honestly, if I can keep remembering God's sovereign. He is faithful he is good. Then it helps me unclench my fist that are trying to control outcomes because that's what I do and I can surrender the outcome to God. Because if surrender I we tend to think of surrenders like giving up, and it's not right like to saying art, I surrender them to you got I give up, but it's not giving up its giving over. So it's this constant handing over of my boys back to God. And saying you write the best stories you've always proven to be trustworthy. And I'm going to choose to trust you, and these things that feel like I sure would like to clench, my fist and control the outcomes. Will I want to get back to that success issue because I think again, our culture inculcates are good Christian thinking if I could put it that way. What what we can learn in suffering in losses pretty much in emphasizes success. And oftentimes, you know, our version of success doesn't line up with God's plan of success. What does success look like to God? And you've hit it. But man, it's hard as a parent to decouple success as four point three Valla. Victorian quarterback of the football team scholarship off or whatever it might be. And of course, goes to bible study every week, and you know, as the leader of the fellowship of Christian athletes club and all those kinds of things. Those are good things not bad things. If you've achieved those things that's good. But it has to always be in context of what God is teaching you are you humble about those things, etc. So when you're looking at success, how do we learn to let go of those expectations the ungodly expectations that we want the outcomes to be you know, that they're all those things not every kid can do that. There's only one spot to be the president of FCA there's only one role here. And how do we manage that as a parent to if our kids are just average if I could say it that way, and to be okay with the fact that God's lifting them up in different ways, not the way the culture would applaud I think to get okay with that? We I have to get okay with that in our own lives. I think that's always so often it comes back to that in parenting. How do I? Define success in my own life. And what do I anchor my worth in? And if we're anchoring our own success in our own value, and our accomplishments, we're going to be putting that same kind of pressure on our kids. And so it's that constant invitation from God to come back and say, I am who got says, I am he created me for a purpose. I'm going to stay in my lane. And I'm gonna watch him. Be glorified in it. Let me ask this as we are nearing the end. I'm thinking of the prodigal child, the the parents that have really struggled, and you're touching on that only God can do that only God can draw somebody to him only. God can knocked the scales. From someone's is if they're living in a way that is not honoring to him in his parents. You know, we feel like failures, I know, gene. And I we had a situation once and I mean, it was my goodness. We have done a horrible job here, and you start self loathing and all the criticism. It happens to everyone of us, and you have to think that through a couple pray about it painful, and it's painful, but I think especially for those parents who have a product child who are really killing themselves because there's all kinds of rationales for that. We didn't spend enough time with him or her. We didn't do the right thing. Things. We didn't apply the right formula. We only would done these things differently. They would've turned out loving God knowing God, what is that balance there? When you start talking about really leaving it and handing it over to God that these children are God's, and you have a twenty something who may be addicted to drugs or is far from the Lord in physical, purity or whatever the situation might be. What do you say God is not finished with that child yet? But I do think this. I think that there is a particular verse that that the enemy does so well and twisting and using to create so much guilt and shame in a Christian parents life and its proverbs twenty two six where talks about train your child up on the way, they should go. And when they are old they will not depart from it. And we've read that verse is a promise rather than a proverb. So if you read that as an if then promise, then you're thinking, it's all on me. And if I do it, all right? They'll turn out. All right. And it's all on me. If I do it all wrong. Long. They'll turn out all wrong because this is an if then promise, but it's not it's a proverb, which is why instruction for us to follow. And so the invitation even in a verse like that is to say that as a proverb and by God's grace. I will do all that I can to lead my children to love him and know him. But again, it goes at the end of it. It goes back to saying if we understand that though, we are significant we are not sovereign. We are freed up to say Lord I matter in my child's life. I matter what I do really matters. But I am going to trust you with the kids you have entrusted to me. I really want parents able to read that verse in find freedom in it because it's wise instruction. But at the end of the day, there is only one who will not fail our kids, and it's not me in gym. It's not you, and John it's not you. There's only one who has never and will never fail them. And that's Jesus in we are free to confess that. And that doesn't make us failures. It makes us people who know the extravagance of. God's grace and can parent our children with more of a lightness and more of a joy in more of a wonder wonder is this hopeful expectation of what God's going to do next will love that genie. Because I think as parents we failed to see the long view. I mean, I think with that proverb is alluding to is the fact that a person in their teen years and in their twenties doesn't have a lot of wisdom often. But by the time, they're all they'll have a lot more wisdom, and they'll understand what mom and dad were saying about staying close to God leaning into God, trusting God, I think life in its intention in why the Lord has done. This is that when we are old. We will know God is right in the world. It's wrong in that's the bottom line. And we as parents simply need to keep that conduit open to God's heart. The goddess for you. And I love that. I love. Can you will be faithful to complete it on a day when Christ Jesus returns, right? As parents. We want that heart changed by Friday. Right. We want it. But what we put in. We wanna see immediate change and Paul writes about how God will complete his good work on the day. When Christ Jesus returns, this is a lifelong process, so good genie. And I love the statement from your book mom, set free where you said God's grace taught you that you are a great center, but you also have a greater savior and intern. It's helped you relax as a parent and let joy live loud in your home. I love that description. What does that look like in your family on a daily basis? I think a big part of it is just that metoo mindset that willingness to come alongside our kids and say me too. I know what it's like to struggle. I know what it's like to knee Jesus. And there is a freedom in our house to be honest to take off our masks and let down our guards and talk about the ways in which we our weaknesses the ways in which we need the Lord to keep working in our lives. I do think that when we are clenching our fists in our homes and trying to control outcomes, which I'm really good at we still all the toy. Right. Where does the joy go when we're so focused on control? And I'm learning how connection is such a more beautiful way to parent my kids than control a connection over control mindset. How can I connect with them? How can I make sure they feel seen and heard in a way that opens their hearts up to the conversation row? Rather than just trying to control the way they're going to go through this hardship or through this experience. So well said, and I'm telling you, this is a great resource. If you're a mom that feels shame over your parenting mistakes or maybe unrealistic expectations for yourself or your children striving to control as genie's talking about. Maybe all that creating about your child's faith in future. I mean, this is the resource for you. I so appreciate Jeannie you being diligent and faithful to the Lord to write this down. And it it takes boldness because you're exposing your weaknesses in here. Just like the scripture says, you know, you become low. So that people will lift me up, and you have done a wonderful job lifting up the Lord and his principles and his approach to us as centers, both moms and dads there. But plenty of both in this book. I it's written for moms. But we're in there too. And I want to encourage you to get a cop. Of genius book through focus on the family mom, set free. I mean is there a better deal than this one and just support focus with the gift of any amount? If you can't afford it. We will get it to you someone will cover the cost of that. So we don't want that to be an impediment to you being a better mother just get in touch with us, and we will get this great resource in your hands. And our number is eight hundred the letter A in the word family, eight hundred two three to six four or five nine or to donate and get genie's book. Just look for the link in the episode notes for this podcast genie. Again, thank you for being with us. Thank you for your love of the Lord, and I can tell you or doing a great job being a mom. And again the link is in your episode notes for this podcast or call eight hundred the letter A and the word family. Well, coming up next time on this broadcast. Ken Davis takes a humorous look at why the bible compares us to sheep. Each other. There's still one cheap. That's something. The rest of them. Do it. They crowd into a corner. Pretty soon. They'll buy from supplication all get in the crowd. It's a party. Let's join they're just right there. We're not like that. On behalf of gym daily and the rest of the team here. Thanks for listening today to focus on the family. Join us again as we once again help you and your family thrive in Christ.
Using Acupuncture as a Tool To Restore Health and Hormone Balance with Jeannie Bianchi LAc Season 3 Episode 6
"Hello and welcome back to the wealthier together podcast. My Name is Dr Blessing and I m the host this week we're talking to Jeannie Beyond Bianchi. So this episode is for you if you are interested in learning more by acupuncture, you're interested in a more, but how acupuncture can improve your hormone balance, restore your health, increase your fertility and improve digestion and today is actually genie's birthday. Wish her happy birthday and I. Hope You enjoyed this episode Inaki specializes in women's health fertility, digestive health, and auto immune support. She has been practice since since two thousand and four, and she's passionate about the value that Chinese and integrative medicine bring especially for patients suffering with conditions that fall through the cracks. And also for those who know one drug or pill will create total healing. She dedicates herself to take the time and do the the detective work around complicated conditions. In partnership with her patients, she provides a map to help them get back to living. From the beginning of her graduate studies, Jeannie pursued expertise in integrative reproductive-health gynecology including studies with the renowned midwife and acupuncturist raven laying as well as lectures and rotations in the gynecology. Two departments at an integrative acupuncture herbal Conventional Medicine University Hospital in Chengdu China. She also follows emerging knowledge of the interface between Gut Health and whole body wellness when she's not in the clinic, Jeanie enjoys exploring the world through the eyes of her two sons and spending time in nature and gang. So welcome Jeannie, how're you doing today? Undoing briefly. So can you tell us a little bit more about your story? Why Acupuncture? Sure. Yeah. I know it's interesting I. I'm from the Midwest lesson group in a suburb of Chicago so it really wasn't. But. It was really after graduating from college and I was I wasn't a variety of settings and abroad and also. You're in the states and I was really sort of on quest to real into like. What is a career vocation line of work that I can be really filled by and related by and be of service? So kind of with those. IDEAS IN? mind. I was I was. Working in a lot of different settings like I said, but also just doing a lot of exploring. It kind of drilling down like. What what am I good at, and then how can I kinda create that into a? Professional. Service. and. So I was like, well I'm very ACTI- like I get information from a handsome sort of you know who I am is basically like any an path and the type of person. That idea and I also really love with the body medicine and the science of studying the bottle system. So, I was interested in medicine but I kind of understood that like or Western medicine. I wouldn't be so I, wouldn resonate with. Pharmaceuticals as my tool. For. For working with the body. So I was like, well, you know that's that's such an interesting system of medicine but are there other systems? That where we can look at the body treat body a whole. But me our tools are different. And so with that in mind I was looking to explore healing systems and cross Chinese medicine. Literally like in a Bookstore Chicago and I found his book on Chinese Medicine called the web that has no weaver and. Learning from there. And I I liked that Chinese medicine has really really long literate district. So, literally, the first book on that was. That is part of the Chinese Medical Hannon was. Shot Hung on was written in two thousand between two, thousand six. BC Two to twenty, six eighty. So that's that's significant. Right like that that. Has Longevity. And then I liked the fact that it's just medicine where we can use physical minute relations like acupuncture and we can also use herbs and dietary therapy on so. That that seemed like a really good Nixon fit for me. So I actually started looking at acupuncture colleges and Lo and behold. The school that actually graduated from head, just within that sort of money that I found this book and I was exploring. In. Just opened a small branch in Chicago where he was living at the time. which they didn't even have their own campus. It was like one room in a community college where this team tro course of being off. So I thought that was. Symbiotic and or synchronous sick and so I took that course then. I. Just you know kind of unfolded from there. I really like the way that you told your story about how you had. No no idea about Chinese medicine acupuncture and the you went into a bookstore and then you've found something that resonated with you. That approach is definitely I think. The whole body approach is a better approach just focusing on one system because as you know when you see clients that it's a combination of things that are affecting. Their health. So when they come to you, they've usually been treated by someone that's focusing on just one thing but you do your detect detective and you discover that there are other. Other things or other parts of their life that EM- play. Absolutely, sure. You do your work you know and Carpet. Western medicine is legally green specificity the things that that the. Different disciplines have been able to you nail down at a biochemical level Wasserman things are happening, but then sometimes miss the forest for the trees. That is true. So. Can you tell us what is acupuncture? Yeah, know. Absolutely so it is one. Tool within the system of Chinese medicine. And Acupuncture is the techniques that we use promoting health. It is the insertion of very fine thin needles into strategic areas of the body. and. It is always done in a series. In, order to. Silicate or achieve a healthful. So. That's the very not shop. And I talk about sort of like the why? Right. So I can talk about the the why from a Western physiology point also Chinese. Medicine. Okay So. A Western physiology viewpoint on. Most basic arching action occurs when we Do. Treatments with needles in these strategic areas of the body is that. It facilitates a deep relaxation response in the news. So. Another way to say that is is it reduces sympathetic activity overall most general. And then this is like a really important concept of how acupuncture can work with a lot of different body system. So if you if your listeners familiarity with acupuncture, you know it's People can use it for a lot of different things. Probably. The most well known thing is pain Musculoskeletal Cain right. All different types of skill snow who condition can really benefit from acupuncture. And what we also use it and The effectiveness in. Conditions that have to do the reproductive system that have to do digestive system that have to do with promoting we're maintaining good new help will there's a lot of. Systems that it touches. And really the the relationship with the nervous systems kind. Of the portal in the why it can touch. So. Can you tell us the link between the sympathetic part of the nervous system and why act entrees so effective so touch on the synthetic nervous system, the person but the. Para sympathetic nervous system. Why acupuncture is so good doing what it's absolutely yeah. So. That is the crux of the matter. So you know we have these two sides of earners. Are Sympathetic in our parent. The nickname for sympathetic is a is a or the nickname Paris is called rests in digests. That is our rest are repair site. The nickname for sympathetic is called fighter light that has to do with our get up and go our systems of alert having us be ready for action in the world and also repair danger. So are sympathetic. They're both valuable they're both important they're both unique. Functions in our body. But what happens some kind of chronic? Illness is and or these types of balances that can show up in digestion or show up in the not decision that we get an over activation of our sympathetic. And so why that is a problem? Is because our body is constantly interpreting iced native stress or a state of kind of. Meeting on life threatening threat, but a low level threat the body is on alert and so we. The sympathetic has much tone and the person pathetic is a bit suppressed. and. So then what happens in that scenario is? Okay. As I'm you know? Working World and in Macbeth of a stressful job, will now I notice sometimes that You know every time I'm going to go into a meeting that where where I might have to talk or presented results were there's a big deadline and I noticed give Nellie Ping or I noticed that my cycles have not been so regular. Right. So it's not like this emergency room got gotta get care right now it's sort of like a slow change to where you. Systems that are dependent on both. The tone and sympathetic dome. To go down when it's supposed to go down. and. Get some symptomology. Right or maybe there's a symptom that he'll sleep as well in a little bit restless like I. Like a rock and now I, find like a with three everyday all of these sort of printer low level irritating. Hyper symptoms that you wrote our health over haram or contribute to chronic. A lot of them have sung an sympathize person. Balanced has some. Play almost. And it's good that you mentioned those because a lot of people will just like it because it starts. So slowly or gradually people look at until the symptoms they've had a sentence for a while and then it starts affecting another. Another area of the body that forces them to have to go. You. Is that slow drip, right YEP? So awesome pros and cons of acupuncture treatment. So someone is listening they're like, Hey, my friend me by acupuncture, but I don't know. So what are some pros and? Cons right. Well. And I'll just say Q. You know. As far as the curfew. Sympathetic. You'll when we get the the tree acupuncture and the nervous system. Yes. To experience at scene arrests. Other body, him reregulate, or come into homing ceases. Let's a very sort of regularly hype of therapy. So that that's just that. We also know that the answer should of needles grease blood flow to the specific weary that link and movies. Thanks to. You on the trucial Chinese Medicine Framework to I'll just it's Huchon that we insert needles facility if the for energy in the body. Right so the is visualized as a network of within with this network of vessels or channels running. Within us. When we would initiate the energy at these two points. The channels are non-physical the conduit for like kind of our lifeforce. That's that's the idea from the treasonous. On. So anyway, pros and cons. I mean again. Rose I would say you know. Because he's sitting deeply relaxing regulating therapy, it can be beneficial for a lot of different types of conditions. So it kind of lay the foundation for healing. If. That makes sense. Yeah by giving us more that repair time that repair time that we're supposed to have when we need deeply for eight or nine hours a night on but you know sometimes again if that's been rode away. With these balances the time it'd be Kinda need a reset. I as far as con I don't think the con- per se but. Just sort of the idea that you know one won't anyone therapy is not right for every single person. Yeah No. Sometimes, of course, the noodles are like the hurdle. Offer. Yeah just like that's. All. About. and. So every so often you know someone who just? Simply to scare relax with the neal's actually like thinking treatment. And so then it makes sense for them to find another healing modality that kind of access those same. Principles, but it doesn't have to between needles. That's that's something that we can't get over personal and that's fine. So. You know in that case, we can still use herbal therapy or supplements and lifestyle adjustments in fishing. And all of those things so you can you create that change while so many many Rosen's wall. That's good. So In line with the needles and the fear People's fear of needles is acupuncture treatment painful. Absolutely. Not Question Number, one question hallways and eating general. The answer is no. Treat. US designed. By definition wants shift the into a healing state. And what I always help might patients when when the most people are newcomers, I've had many many people who are newcomers acupuncture some always walking people through this and what it is is. Differentiate mean than -sation. and pain. So, there is an important therapeutic. Of Acupuncture. Like, we don't want it to just do nothing right? We wanted to do something. so Not Bad Yeltsin's nation in the body. But of course, we don't want to. Like we'll be much. And so What the what the differentiation is is. We. Win When you get it up point inserted. A. Really Super. Temporary. Quick, little pinch. While sometimes a lot that's like kind of worst-case near most times you really don't feel. Much in the way of paying atoll. And asked the point takes it's therapeutic back messaging with the nervous system in the muscles. The points are never nurse always inserted a muscle tissue. On and that's why you go to acupuncture school to learn the precise locations. words are comfortable the needle, etc.. Anyway. Went when the point is inserted and you're getting that. Shift of system there are a number of positive therapeutic sensation second arrives. So one of those would be like a warm seeing link or circulatory sensation at that point. Or even not at that point in an area, it's still or weight from the point that was just inserted. Then, as the treatment Tiki back, you can feel sort of this overall shift into like a and then also you can feel sort of angling at points. That's comfortable. Fan even the most important their peak sensation you can feel sort of a dull eight at an extra point. And it's very hard to actually. Sensation to for people to understand that they've never had acupuncture and when I say Delake, I know how we make sweeping but not I. Think. With like a sore Dole leaky muscle. Very. Specific acupuncture. And it's this light dull achey sort of descending feeling that sorta than Nelson's in this warm Okay. That makes sense. I think that's good for people who don't know what to expect because you know April, like won't people putting needles and to me I have no idea. So especially, the fact that you walk your clients and patients through the process I think that half the time it's just Explain it and breaking it down. So they know what is going on and not just you know I 'cause I had a colleague who is also getting his acupuncture degree while again are chiropractic degree and he didn't tell me and so I was not happy with him but he was practicing I said no not again. But so if that is my experience acupuncture. I know it's not bad but it was reminding to seeing bit of people are not aware and so I think it's good that you broke it down like that. So they know, hey, this is what you expect and this is a process that you walked through. Oh absolutely, and here's the other thing like never like, okay you come and get on the table. So it's it's a system where were first of all doing a very thorough inventory, hell intake around what's bringing you around the nation and so we're trying to understand you know all the symptomology and the potential imbalances that are expressing. That's the most important thing you know. And then from there, I can understand. I have my context as to okay. Well, what are we trying to do in the body whether we firms check what you know what's the picture? So that's number one and then yeah I always have people I say like I will walk you through this. We will not just be like Willy Nilly. Doing things you're gonNA understand everything and have have that time to ask questions and be comfortable. Yes. So I'm sorry someone just Kinda. He was still a student. So he hadn't graduated so. There but I, was like Yeah. Here's an art. Making people feel comfortable. Trust you that it's not going to be this like and what else I will say I want to give your listeners the context about the type of needle. Cuts most of us have only ever experienced needles in the form of shots, right? Yeah. Draws Charter. Blood draws. Those needles. Are. Giant, compared to what I used. K They are. They're just physically win larger in diameter. They are also have a ankle. Because they are designed to cut through the this isn't like neo detail for your listeners but I do want them to understand like why it's different. You know because they're designed to either kick something out of her body in case of the blood draw or put something the body case. Right. And so that that shape is reported in the sizes super important. Now. ARE ACUPUNCTURE NEAL'S Our. Fuel in in comparison with the needles that are used trust or injection the. Way more tiny. They're also they're not hollow there's nothing inside them and they are like. There's no angles to them if it's it's almost like a rounded. Like a bullet shape with that point on the end. Actually does not damage in all. So those are like some really important difference. and. That's definitely very important. Yeah. They're not large they're really small. Lab New those. Needles they use map draws a just. Yeah. Let's go in there and do it but. It's like A. Great Dane. Wala. You sent you also work with women's health infertility in use acupuncture is one of the many tools eased help women in this area. What role does acupuncture play in women's health infertility Okay well I'm glad you asked and I think it is really beneficial tool like an ally for women. And number one when when him in I always try to use the opportunity to educate about our reproductive system without our cycles because. That's something I've learned from Chinese medicine is to. What a primary value on that and on really use it as a tool to understand our bodies into honor it because what we do you know in In as we are taught about a period in growing up, it's like it's always this like Bourbon right it's always this like. Thing you want to get away from or not have at all or its warts uncomfortable and painful. It's. Always, a lot of negativity associated with it as opposed to like this part of our bodies to honor and Yawns as a tool to understand how oral health. Medicine. Always has placed grading on women's cycle of overall health, and so when I'm walking someone through our Michelle and taking one percent of around the cycle, and then we talking about that So learning to appreciate systems and you know if there's pain discomfort and problems like you can try to listen to those symptoms for valuable diets as opposed to just like A. Like suppress. So that's kind of my framework that try to give to women. And then what what else as part of the whole like? Ideas. We're. Trying to distinguish. What's normal? And what's common? Last one point to the intake you know at what do we have a intake about each phase appearance period fans, and then there's host period when oscillating when we're when our eggs. Ying ripened and our enemy treaments inning, right? This is just basic psycho physiology than bid cycle ovulate them to host relation, which is also a lou two things. Mother's essentially four phases and when we're doing that that inventory. So you know we I asked without house, the bleeding phase ramps, low, etc and then we talk about. Like symptoms throughout each of those phases and I always hear like, yes, I have cramps with their normal. Yes I. Have Pianist, but it's just the normal stuff. Yes I have a heavy flow, but it's just you know that normal. and. So when I'm always look to shift that perspective into, okay, it might be common, but it's actually something that we wanna tend to. It might not be more were you have You know pounding headaches before each cycle or for you to have. You know. Cramps make you vomit every cycle or even doesn't have to be extreme but pink amping every cycle you WanNa look at how are we gonNA facilitate the bodies and have a better flow with all ULLIVAN's systems. So the standard actually that we're shooting for the good news is. Using accuracy of the tool work considering the most of these symptoms are not. Super Normal although their common and standard that we want is a smooth period relatively untroubled by cramps, mood swings, headaches, or acne. And so. When we start as we kinda get a again the future of the whole body, then we can start using. Tunes regulating things. There's a lot of pain. Will. Using. Various points both around probably I've in a rest in the body to facilitate the blood flow relaxed on mental tension, and then it all comes together and actually this goes back to that sympathetic charisma Senate. Because when when we are in a little when we were in a little over stimulates sympathetic base or. Nine of our nervous system chronically what one physiologic. Action of the sympathetic is is to. Divert our blood CLO- relatively. Like all of it, but in some portion to our limbs. And away from our trump. So, Navy when we're getting prams every month hard of it might be that stress because we're actually not getting good blood perfusion. To the uterus, which is located in our trunk and our our center. Maybe we're getting a lot more perfusion in the Lens and that has some effect on the way the cramping is. The reason. That I say that as far as the lead joins. When we're in sympathetic what are our evolutionary rains are doing? It's getting US ready to run. Right because that's sort of our, that's that's our evolution response in the sympathetic is to protect us from danger, and so you know in our each and ancestors that meant new ability to run. Bass. In for Predator, was on the the horizon or or needed to physically protect their bodies though our world has changed so much most don't face types of Retz in our environment with the body still perceives it that way. So it's who eats meat illogic changes in where blood is flowing among other things and you know. So that's one mechanism where that sympathetic overload and create a problem or symptom. That we experience every month. Thanks for breaking down into comment and what's normal. Good because a lot of people like well, you know this is normal for me, but that's not the case. So I think it's getting you break that down for your clients. And in regards to the cardiovascular system I tell people all of the systems are interrelated. The blood vessels are controlled by the nerve impulses impulses that we get from our earth our. Autonomic nervous system, which houses the Para sympathetic. Nervous system and say like you're saying your goal when someone comes to see you regardless of whatever they're talking about because usually they're sympathetic overload your goal is to switch them over to Paris and pathetic so that they get that blood flow and the bodies actually able to reset and a lot of people don't know these multiple links because again the body is a system and so they have a symptom that like, oh, now, that can't help it. So I think it's good that you're bringing. Because his extremely important. I know I'm sure you've come across a lot let similar themes in in your work. Do you know and actually this? This isn't important too because I want I want to understand and you're listening stand if they do you ever think they WANNA use acupuncture change medicine. The twelfth is actually like I refer to it sometimes like a training program for the nervousness. Work teaching the body how to like you deeply relaxed field again. All these systems not regulate and actually that that blows to dosing. I've acupuncture because it's never usually like a one off situation especially when we're we're dealing with like chronic progressive Jewish in that unit that a patient may have had four. Year, five years, ten years you know and it just became. Normal. Rights their baseline with how they experience life. So when when you're using acupuncture, if we want it to be affected, has to be repeated with intrigued. Well that makes sense you wants to retrain your nervous system because you can do that and a lot of people a lot of women I work with are high achieving. So treat our own stress that's a whole nother issue and so you have to. Work on the mindset stuff number one because that's the biggest thing and once you take care. In conjunction with treatment, but for most people, it's just their minds are just constantly busy. It's always the next thing. They don't pay attention to those cues. So getting them to understand those cues which I think acupuncture Dez it makes you more aware of what you're feeling in your body. So you can either take the Brad's whatever it is and adjust and so again like. Especially pretty religious. You know high achievers always on the go you have to retrain it like you can't go in one time because you already reverted by the time you leave the office. Okay. You're relax for a little bit. You get into traffic and it just automatically switches back to the sympathetic. So just kind of understanding that and now we have so many little chronic stressors. Not Aware of. Until you know either. Someone cuts you off in traffic or you know your child gets in trouble whatever it is that you don't realize it until something triggers a larger event so. THAT'S A to. Really be aware that It's only. Know Time after dividing that time I mean Michael Nixon San Francisco. No I'm seeing like. People who are in these like a tense tax startups and their their workloads are just incredible and deadlines and the pressure to keep though are definitely see that Schmor-. So. How does Your help regulate. Warm. In women. Is so you know one thing that What this is you know when we're in that that access to the therapy, right where our mind spill busy it's hard to relax. Maybe we're not getting that deep sleep at night. Maybe you know we tend to have a little digestive. Comfort. Stools are offer something all those things. That shows me are sympathetic a little over driven. You know that also corresponds with CORTISONE now, right so One stress hormone in body. Shape and so one sort of mechanism. With. The hormones is that when the nervous system calms down, then we don't all you'll. have either as elevated or as the patterns of Cortisol are not as disrupted. Who are daily. Patterns of wake and sleep then. We don't have then that's not running interference. On the way that our hormones are functioning. So. When we kind of take that layer off. Allows facilitation of our hormone afloat a much more physiologic in Hokey way. You know. So that's one. Way To help Reagan, male hormones it really it goes back to that stress. One. Like hormonal conditioned release show this in spades it's really interesting is A condition called PTO S and I know that you've had someone on your show talking about this that at some point on. With the when women don't ovulate. Reagan. Patterns Poly Cystic Ovarian Syndrome. Where your listeners might not hot that episode. And it's sort of this complex warzone and imbalance where relation. Press. For metabolic reasons and also. That disrobes or hormones. and. So what what's cool about? Using this to understand like how acupuncture can work with the warm owns is that there's been a lot of. Who'll studies on this? Actually, there's a really great on researcher. Her name is Elizabeth's energetic horn. He's a researcher in Sweden, and her focus has been how to elucidate the mechanisms of of acupuncture working at the hormonal system and into the net. So you see s leads on. Experienced this lack of relation. So they just basically don't get their periods right? There's like, oh, it's really a regular as really long. And the way that the acupuncture helps with that as. Room well. It's helps. Reduce Andrew androgen though the male hormone suspend that we all need in little doses but that can there too high. Can help can block our regular monthly cycle which need months in the right timing. You create an oscillation and create a cycle. So we know that acupuncture and hope. Injure Jen's when they are elevated. We also actually do her work have found out that the acupuncture can't on metabolic profiles. So I can rule the way the muscles, uptake loopholes. So that's another mechanism that's probably has to do with our stress when more stress meeting were not utilizing our our. The way we own so that can get into blood sugar. Regularly irregularities right extreme across that in. Yeah, I do yeah and so. It's it's kind of, and then also we know that women PCs tend to be sympathetic dominance. Slums. No. You know it's it's all the same needles it's but when it's put into that type of body in that environment in the rank dosage, which she always treats twice a week or a defined creative time anywhere from five to eight weeks then increase those shifts with how. To the findings are that they have more. Regular Menstrual periods. In their engines tend to come down. So that's kind of like a really specific example of how it can affect acupuncture can affect. Women's so basically what you said before you just reset teaching the body how to reset how to navigate remove away from the bean on in in fighter flight constantly. Learning to actually rest so that the body can do what it needs to do because body heals itself. Frankly, if you take away the stressors imbalances and all these things, it can heal itself. Just, sometimes, we're just too stressed. Yeah. So there it's like the inaugural. Running into. You know I think it goes. Puppet teak yards on Ukrinform to do nutrition and do always. One of those things where you have to do. Multiple on. Four their life really because it's not you know sometimes women come in, they're not having their cycle and they want to get pregnant. So it sort of let's do this now thing. You, know particularly with the PCs US ovulation, he's also again like we're saying it's so interlinked with many other systems including. Metabolic. System. Diabetes so we really want to on. Life Tool. To not only have that reset happen for okay. I wanted to get pregnant or my periods not regular. Have that a life tool. Yeah. Yeah, and the nutrition can. Afford because fuel of a footing in, but it's also won't be. A main to manage that throughout let right yet that's especially the blood sugar Since that they have. Yeah. Okay. So you also specialize in digestive health autoimmune conditions. So what is the link between digestive health and autoimmune conditions for those people who are like what does that even those things aren't even linked? Does that link right. Countered that I. Yeah. I WanNa see one piece about the fertility situation. If I could go ahead. So. There's also I do want to mention fertility within women's health because at one I tend to see my practice a lot is couples that are facing infertility. Like only the woman gets treatment. This is actually ninety nine percent of this the couples that I see. Could vary from clinic clinic, but it's pretty much like that. The imbalance of email patients were getting treatment for fertility imbalances very much. And it's a disservice because. Up. To thirty percent of infertility is male infertility. So we we really want it to not all fall on the shoulders of women. and has to be assessed case by case you know like what are the contributing factors but I see that in my practice so much back they have someone right now who who's. Is Fine and she's coming for support preconception, which is great but it's really a partner who has. DEFINED METAL Infertility and I had that happen a number of times where it's really the male partner who has issued but he's in my office and so. That can help her with just the stress of the overall situation. It's just kind of. Cultural Melia where I wanna be a voice to that because. I want. The mouth partners also. Come out of the closet a little bit nutty. So reticent in treating nine areas. into. Song. That's shoot thing is I. Usually I work with women because women are more in tune with their bodies. Some men but I mean it's few few in very very far between right and if they have their wives train them. So Yeah, but it is good for men to go in and get. These treatments are just for everyone but since. I. Work People, I, work with our women's that's why save women bit these are i. mean men can go and get acupuncture I've had a couple of friends they go because they have a lot of stress and they go get acupuncture and they're fine. Men You can go and get treatment to you for whatever. Like it's not just take care of it if you're not feeling well. Be Real. Avoiding it makes it worse. Writing. It. Makes it worse. For Euro Take Care of himself. You know well, if you're going to have children I mean, yeah you WanNa WanNa make sure you live long enough to take care of them. You don't want to just have then trump and then the your wife or girlfriend or whatever has not appropriate take care of herself as basically what the? Right not there is a preconception we know where there's a lot of valuable like help afraid that you can do for three months prior to conceiving on. Women because our eggs actually come online to ovarian blood supply in the last three months of development. Now a very powerful time make nutrition changes and to you know make. In your stress and to help your body's blood flow to every. Saint actually men's for Mana Genesis is is about three months process from you know creation to attack relation don't it's like they can I can be in theory like a very instinct time for a couple, right? The both. Looking to promote the health of their gammy it's as much as possible. Equal baby comes in because we always talk about. Being healthy and pregnancy being healthy imprinted princeton to force. We want you actually there is this opportunity be were conception of place. Though. That's important. To. Roll. That out there. Okay. Oh back. You'd asked me. You said You, repeat. For me. What is the link between digestive and digestive health and autoimmune conditions? Okay, right no. Like. Evolutionary. And layer bodies are now our digestive system basically our first line of defense. So. It's not only our way of taking nutrients and dating we need to run our lives, but it's our. System. And we have. Especially, once the flu passes from our stomach into our smallest testing, our intestines. With noon dancing tissue. Over small and large intestine your also lined with cells that are willing to allow. The right were permissible. Proteins and molecules the body has identified as safe inappropriate. into the bloodstream. Right. And actually let me backup even just the level of stomach as far as our first line of defense. Or hydrochloric acid that is in our stomach. Is a some highly acidic environment and that's by design. Because before there was ever cooking to kill microbes include. We had to be able to withstand. Any array of bacteria, fungi, viruses easterner in. In the. Primitive environments. You know and have the best defense in could. Right. So this is a lot of its much on like ablution like how do we evolved and so the HDL hydrochloric acid in our stomach. He's a really good mechanism for killing unwanted pathogens. Right. Then, we get into our intestines and they're lying with all these. Nervous system nervous cells like dendritic cells that are sensing cells. Let the system know okay. What sort of proteins Arby's and. Then the noon processes than happened interface between the inside wall of the intestine and when that protein that Montell is allowed into systemic circulation. Does that make sense That makes sense. So insured our guts our line with. Again when we are. We can come back to that that Stress. Because went refer our immune systems are over activated. As in an immune autoimmune condition, right? Then, then what's happened is our bodies in brantly. Tagging. Its own cells war sometimes food molecules because out food negatively play a role in driving this but certainly. Some tissue, our body that has been tagged. As an invader, right? Or Orrin? That makes sense and so then cottam immune means our bodies directing our immunity against our own you. And that's a big problem. So would we WANNA do is. Support the system as best as possible. Come down out of that, which which is also compete by lot of inflammatory changes. Inflammatory and probably a lot of excess sympathetic home. So we wanted support the body come into again a better balance. Always, we're talking about that with Chinese medicine. Where the whole tone of the system income down, and then we'll also usually treating with with. Nutrition and whatever else is going on that patient. Usually it's a multimodal air planners care but. Acupuncture piece of their helps you hone down the inflammatory response. and. Hopefully. Healthy Immune system not NOCCO so crazy. Does that make sense? that. Make Sense. The other being mechanism as far as the digestion itself is that a young because the acupuncture promote para synthetic tone. When we say back to the beginning, we had when I had mentioned here sympathetic nickname rest and digest. We improve move aristocracies, normal movement of the digestive tract. By helping our synthetic comebacker? Called Rest and digest reason. True Let's digest in the Pierce is. Like mid. Way that both through all of our justice track and helps move the food along and helps us just well. So when people have things like ninety US or You know the more. Intense. Nestle conditions like inflammatory bowel disease. Ears. You know some aspect of the person. Is Rough. So again by bringing down the sympathetic tone hopping appear sympathetic even that little boost like helping like the you know the bully and need to be on the. Side? That bullying of this down a little bit and then the nicest autoclave That's true. Yeah. Basically the IT's too easy to activate the sympathetic, but it takes a little bit more work to activate the Paris and pathetic, which is the restorative system in our culture. Thumb. That's the young. So, can you how listeners find out more about? Eugenie you can go you. My website, which is kind of long but it's spelled out San Francisco Acupuncture Bruce Dot Com acupunctures fell we see new. It's not. A lot of folks. SEASON THERE ACU. He you man. See He. Are Had it in the show notes. And now for. The Bay area but around who ever is listening wherever they may want sue Neck with accenture since if that would be a pull in whatever. Problems they're facing and there's some national organizations that they can go onto to you find licensed practitioners in their area. I always say to it's good to ask your friends like someone who has helped someone in your network would be a valid recognition but also there's a national organization which is called the NCCAM and you can go on their website and type in use a quote or state and find a licensed practitioner near you. Okay Resource for folks who are. Interesting. Sounds good. Thanks again, Genie Partaking Ivy date to do this interview I really wanted people to get that connection between the Para, sympathetic sympathic and really how acupuncture really helps at balance to our stressed out lives and also addressing the different health issues that are linked to over-stimulation of sympathetic system. For having me. Here and I hope that awful. Blow more look having health imbalances looking to find submission. Thanks again, thank you for listening to this episode of the wealthier together podcast. If, you enjoyed this episode please share it with a friend or go to I tunes subscribe and leave us a review.
354: Are you neglecting key moments in the customer journey?
"Recognized customer experience expert genie Walters. Invite you to join her on her mission to create fewer ruined days for customers. I was recently at a theater when a woman in line for the ladies room. I mean, let's face it. There's always align mentioned something that struck me. She said don't you hate it? When you come to a nice theater like this and the bathroom stall doors, still don't lock right? Think about that. I think I that every single woman listening to this right now is relating to that. We understand exactly what she means. And what she means is that there's this little moment in the journey, and it might not matter, but to us it really does because any woman has experienced this where the stall doors don't quite lineup. So you can't quite lock it or they're missing lots completely or maybe the door chooses to swing open with a gentle breeze. It's really frustrating, and many many I dare I say all women have experienced this. And you know, what I would bet that this happens in men's rooms to, but I tend not to frequent those. So I'll just have to trust your experience there. So what is a bathroom stall have to do with customer experience while it's one of those little things that is easy to overlook but impossible to ignore. It's an agglomerated moment in the true customer journey. And we remember it as customers we remember it to the point of mentioning to strange. In line during a really great performance in a beautiful theater. These are those micro-moments in the journey. I love talking about they are usually overlooked typically, neglected and these parts of the experience can either leave an impression that builds up trust with a customer or starts breaking it down. And guess what? Micro-moments are quite literally everywhere there at the front door of your space there on your receipts and invoices, they are in your packaging and yes in your bathrooms. So have you looked for or at your micro-moments lately, they are probably being neglected as we speak. So here are a few places to start thinking about first of all ask yourself. If you have a physical space for customers. Ask yourself this question and start looking with a critical eye. What does maintenance take care of because think about it? If your environment is off, so is your customer experience. Take a careful I at those moments that you feel like are just part of the experience that you don't need to care about. Things like how to somebody find garbage can think about how the bathrooms look, of course, parking is another one what does that mean for a customer? How does what are those micro-moments involved with actually just getting through the front door? What can we do to improve those another thing to think about how do you start incomplete? A transaction are there moments here that could be improved do your payment methods and knowledgeable feel like suddenly the robots have taken over instead of a sincere human to human communication about them. It doesn't have to be big. But let's say you're ordinary message is something like your payment is received. Now. That's very transactional. That's something that yes, we expect as customers, but we kind of not along, and it's neglected. It's an agglomerated moment. Think about turning that into something that basically says to the customer. Well, how you paid on time. Awesome. Thank you so much we so appreciate your loyalty. That's totally different. Right. And we will remember that as a customer. It's just a. Perfect way to turn a neglected moment. Into a moment to build that trust and delight empower your people to find improve these micro-moments your front line and your service teams have great ideas about this. And I would bet money that some of them are doing this on their own find ways to share that wealth. Find ways to share what is working, and where are these micro moments, and what can we do to not neglect them? I've even seen where we can hold contests to identify an innovate around these moments in the journey, and guess what there's plenty of inventory. You will never run out. We love micro-moments so much at my organization. We started a Pinterest board a few years ago and back in two thousand twelve I did a Ted talk about these. Because I really believe the world is your Oester here. There are so much. You can do to really improve these moments. So if you have some of your own I love seeing these I love seeing examples of the good the bad and the ugly. And so if you have some of or from your own or. Station, or if you've experienced these as a customer feel free to send them to me. I love seeing them. You can find me on linked in Twitter or just reach out to me at experience, investigators dot com. Thank you for sharing more than a micro moment with me today. We so appreciate our listeners are subscribers. The folks that take the time to rate 'em review us. So if you haven't subscribed or reviewed lately, we would love to get your feedback. We would love to have you as a subscriber. So please reach out. And you know, let us know think thank you so much for listening to crack the customer code. We are a proud member of the cease wheat radio family, make sure to learn more about Adam at customers that stick dot com. And discover my latest customer experience, blogs, webinars and more micro-moments tough at sea X content dot com until next time. Take care of yourself and take care of your customers.
356: Will Chatbots Be Everywhere?
"Welcome to crack the customer code where your hosts Jeanie and Adam unlocked the secrets to keeping your customers. Happy and coming back for more, Adam how do I know you're not a robot? That is a good question. I'm not sure you could ask my wife, but she might actually report that I am. We should certain discussions. I don't know genie. I think you're going to just have to live with the uncertainty, man. That's a really creepy answer. But the thing is it's getting it's getting more difficult, isn't it to distinguish between these really smart Botts? We have and the way that they can now have some natural, language processing and artificial intelligence. And all of these things you Judy. I appreciate that. You could've called me a dumb Bod. At least you called me. A smart bought? That's okay. With that. But it feels like it feels like they're popping up all these chat bots in different places. And we've talked a little bit about them in places like the hospitality industry and how they're really serving a need there. But now they're talking about popping up in other places. And so, you know, I thought we could talk about that. Where will we see them? Are they going to be everywhere? And should they be? So the answer is yes and context sensitive. I don't. Yeah. They are going to be everywhere. The only question is how long and at what scale right. It's just a question of time. I think for many industries, they are going to basically, be everywhere. And for one reason they'll be on your phone, right? They'll meet in so many different things that everybody uses. I mean when you don't have to download an app. I mean, they're all these different ways to use them. So you can go through traditional messaging like Facebook private messaging or even taxed or these different things that they can they can provide you with this kind of expertise in this experience without much work on your end as the customer, right or they'll be part of the existing app early and Amazon you probably won't you'd probably leave the Amazon app. That'll just boom, boom. Boom, right right there. Whatever I'm just making that one up. But yeah, they're gonna I mean it's going to it's just going to be seamless in seventy. Cases. And it'll it'll start with the companies that have the resources and have the ability to deploy it, of course. But I, yeah, we'll see what we always see which is the third party vendors when which they're already doing it. I mean, you, and I go to these conferences, we see them. The vendors are out there. Doing these created the software creating these Botts that anyone can use right license. Right. You don't have to be at the scale of Amazon or Google or Facebook to do it. Right. And that speed of scales happening pretty quickly. And I was thinking because one of the things we were talking about was this article that really discussed at chat bots and restaurants and kind of the potential there and how instead of like a crowded bar if you're waiting for table or something what about using a bat to order what you're going to have when you sit down. And then the back can actually tell you like these wines would go great with that. And it's kind of removing a lot of the obstacles now. Now at the same time, the baht may not be able to handle if you said something like I have a very specific Allert food allergy to this kind of, you know, not or something that might be a little too much for the baht, but standard ordering that could really work. Well in restaurants, once I started thinking about that. I was like think about where the pain of either going in or calling right now like we you know, millennials and jen's e they hate calling people. So they're not going to who. So I was thinking of my own, you know, urban life here in Chicago. And how now when you park at a what would have been a parking meter you actually use an app, and you say this is gosh I had about this weekend. I was so annoying because I was not in a town where I lived. So I didn't have the app at here. You are xactly you're reading my. Mind. That's exactly what I was going to say was that if you have the app, and it's something you use every day. It's great. But if you're in a situation where you don't want to download the app, you don't want to do all this. But you still wanna know like how can I extend my parking there. If if you're tied up, and you can't get back to the machine or something. So that just occurred to me as like that might be a great way to use chat bots in the future. Because of exactly what you just brought up if you are not living in the municipality new out the town. That that you know has that app. It's a giant pain one hundred percent. I mean, you know, we talked about sort of the timing of this. Right. The timing is going to be based on one resources and to efficacy, right? How good is the baht? What can it replays? What can it be used for? And obviously, we know that there's going to be a cap certainly in any foreseeable future as to the types of interactions that have bought can handle, right? It's going to have to be the more wrote stuff the more sort of if you put in a you get be type answers, you can't be like could you explain to me the reasons for the decline of the Roman empire? And I would like light mushrooms place. I right to know what to do. It's gonna freak out. Not that your server would know how to answer that. But still they would at least know the question wasn't relevant. Right. Right. So I mean, there's going to be some sort of weird stuff as it shakes out. But I think we're going to so I met. Somebody this weekend. This was the night before my parking, my parking fun. And I met the first person that I've met directly who said, yes, they're testing robots to take over what I do. Wow. I mean, really said I'm hoping the test fails. Oh my gosh. Yeah. It was really interesting. I mean scary for that person. Obviously. But yeah, then literally not will say what she did get too personal. But yeah for what she does there literally. It's a big company. There's a lot of them throughout the country. And there are testing a robot to save that can do it. Now, that's a little different chat bots specifically. But it's the same principle is finding those different types of transactions and interactions that can be really wrote. And I think there's almost no way. And that's why you would decide are they going to be ever. They answer was. Yes. Because I think there's no way that we don't head there. Ah? The scale and the efficiency of doing so especially as it improves. It's just going to be too great for any company to ignore. And but here's the thing. Like right now, I think we're seeing them in contact centers were seeing them in the hospitality industry were seeing them in these very specific kind of places, but they're getting better and better and that natural language processing is very very powerful. So that's what is happening like with the Alexis of the world and the Google home and things like that. I mean, it's impressive. What they can come up with. Right. So that's all going to continue. But the other thing that I would encourage folks to think about is that it's not just the one job or the one role of replacing. It's how does this fit in to the journey? And what does this mean what human controls? Do we need to put in? And for example, in that restaurant example that we talked about well, if everybody's ordering by the baht, and the body is telling them like your table will be ready in twenty minutes and forty minutes that could cause a huge problem in the kitchen, right or they could be like, well, we're out of everything. So you have to think about all of those pieces that go together to create the experience and not just that one specific task at hand or that one specific job to do it really is again, something we say all the time. It's about the entire journey. It's not just about that one thing. And so that's where I see. I bet we're going to take two steps forward. One step back two steps forward. One step back with that type of stuff as these things as the chat bots are rolled out in these different industries in these different places. Hudson first of all inevitable that somebody will go for the the margins. Not the extent of at the expense of experience. Right. It's going to happen. The margins are going to be too attractive, and they're just like offshoring to somewhere where offshoring is not good. Right, right. I mean, this is happened and many companies ended up bringing. Contact centers back on moving them to other countries that were better suited that not just the cheapest alternative, and I we're going to see that with this and one thing. So I when I was young I was taught basic programming. Anybody who knows computers on a home? Then makes me. But there was a very important role in computing. It's called garbage in garbage out. Right. And that's the thing with your restaurant example, right? Or human assets are only as good as the intelligence and the information they have the differences most of them, hopefully have the judgment to know. They don't have the right information, right? Or to know the information as off or to look around and not just spew back the information. They have right. They go. Oh, the wait is a computer here saying the weights fifteen minutes, the line is two blocks long. Right. Let me check on that with my manager. Right. Right. So there's gonna be a lot of that kind of stuff shaking, by the way. I have to throw this because this was hilarious. I mean, there's a million memes out bear this one was great. I saw the other day. It said just ask Siri SUV. I get it. Right. Surely surely is not going to rain today. She said it will. And don't call me Shirley that. I got this forgot to take my phone off airplane mode. Oh my gosh. That's hilarious. That's generally for for younger folks generational joke. Everyone in my generation or generation understands it. Yeah. Classic movie airplane. See it. It's worth it. But yeah, I mean, I think we're really looking it's going to be a brave new world. We've talked about this before it's you know, it's interesting that we're having this conversation today. It was just trending on linked in the fact that robots are doing the news now, I think we may have talked about this episode three or wall time ago. Right. But that's see that trend has continued bought are doing the news. Now are they reporting on, you know, the the latest intelligence gathering opperations in country X. No, right. What they're doing is. They're doing annual reports. Right. And all these things that are very wrote that take up and in theory, according to the journal, they're freeing up time for reporters to do the human work that instead of compiling these very wrote kind of. Okay, q four earnings were double right aunt. And that's our. The power of these tools is that it does free up the humans for what should be the human work. But we just have to make sure to your point that the margins don't win completely because then there are no humans left. Don't forget the humans. Dreaming. What are you? What are you always say about the robots taking over? I don't know say a lot of things become self aware for. Yes, we'll become self aware. Yes. So that's a that's a whole different discussion. Jeez. So I think we should wrap this up by saying future robot overlords yard. We're so grateful to. For all you do. Yes. We really appreciate you. And. And speaking of that, we appreciate you listeners for being here with us on crack the customer code if you haven't yet subscribed. Please go ahead and do so we love ratings and reviews as well. So keep those coming. We appreciate you spending your valuable time with us. I'm Jeannie Walters. You can learn more about my training workshop keynote writing all sorts of stuff at experience, investigators dot com know who else loves ratings and reviews the robots that decide who goes on the front page of items just saying it's about the buds. Now, I am Adam divorced, and I am not yet about but maybe one day you can learn more about me and her hus- for service, workshops and training at customers at stick dot com. Until next time to yourself and take care of your customers.
358: Customer Service Blueprinting: Jeannie's New Course
"It's time for crack. The customer code the ultimate podcast to help. You unlock the secrets to understanding and connecting with your customers. A little birdie told you that you've been busy. Is this the wildlife episode, are you? I guess would that be be an insect? I don't know. I I I I would call it an insect. We have ornithological so mixing my ornithological references here. But he's been a busy bee. Are you doing the three peat is that what you're doing genie? Who I like that? I like that going to have to say that. That's what I'm doing. Yes. At three beat of courses linked in. You are doing three Pete. And your course just launched tell us the name, it's called customer service blueprinting, and it's over at linked in learning or Lynda dot com for those of you who are on either of those platforms. Yep. Yep. So yeah. So it's pretty exciting. Because it's the third course I've done with linked in. And it's been a great partnership. I'm really excited about this one. Now, explain to me you have to have like an architectural draftsman degree. What how do you do blueprint engineering? Yes. This is a technique. I'm sure some of our listeners are familiar with it where you basically take the idea of the customer experience, and you blueprint out. Exactly how that. Delivered. So you have everything from what happens, you know, what we call onstage or front stage, which is what's happening with the customer to what happens backstage, which is. You know, there are things that have to happen that the customer doesn't see as well as employees actions processes support all of those things, and it's kind of a tool to really figure out. How are we delivering service in the best way we can? So that it's not just about what we want to happen. But how to make it happen or so, Jeannie? This is a question. I get but you're now officially the expert because you have a course. So what is the difference between blueprinting and mapping? Yes. So my second course for Lincoln was actually about journey mapping. And I was asked this question. Pretty recently. Somebody's like, well, I watched that course. So why do I need this one? And really it's about taking that journey map into the realm of designed for. The company both internal and external. So instead of just looking at the journey map from here's everything that is happening or we want to happen with the customer. We also are going to go into the details about what do we need to do on our end on the back end to really make this happen. It's it's kind of like the journey of of what's happening. But it's in a three D view of what it takes to deliver that service, right? So the Bullard front we would say is both more operational MS Moore about the creation of the experience. But it's also aspirational because we're blueprinting what we want the experience to be whereas journey map MO for the most everybody does it differently. But the joining about for the most part outlines a journey that is being delivered. Currently, so well, the blueprint you can actually say this was how we want to improve the journey. I sorta get muddy here. I know but go they do a little bit because you can do. Ideal customer thirty map as well. But the journey map is really like the power of a journey map. Is that you're always looking at things from the customer's perspective, the power of a blueprint is that you're doing that? But then you're also layering on. Okay. What's really happening here behind the scenes, what processes have to happen and a lot of it like as an employee. You might not even see those things, but they certainly affect the customer experience. If your credit card reader is down that's a big deal. So you have to think about what are the processes we need to make sure are working in our part of this what you know support. Do we need in place? What employees do we need at what places in the journey? And how do we need to train them? How do we need to tell them to do their jobs it it's kind of pulling the thread on the customer journey in a different way? So that you can really get that three D perspective on what's going on. And how to deliver on it? All right. So then the next question becomes do. Use them to. -gether? How do you use a journey map and a blueprint use them at the same time, you incorporate aspects is it just different approach. What is the genie school of linked in learning? Tell us about this very question. Well, I know I'm gonna like say something where people are can be shaking their fists saying that's not how it's both four listeners. Wait, I think we need to do a little preface. Oh my gosh. This is so I'm guitar player. So you like you go online and on YouTube. Oh, you don't. He doesn't Jimi Hendrix doesn't play. It that way. He's as his third finger, not his second just in the customer experience world, if you don't know journey mapping blueprinting. It's all everybody's got their own thing about how it's supposed to be done that as the law. There is no law. Do it works for you. Go ahead. Jan take it away. Exactly. Thank you for that. Disclaimer. Yes. So and the idea of these linked courses is that they really are to be acceptable. So that if somebody needs this if they want to just get started if they want to jump in and try it with their organization these courses are there to really help people do that. And we it's really fun 'cause I do hear from people all over the world. Actually who say, oh, I just took your course in this. What I did that's really gratifying for me. But the the way that, you know, in ideal world, in my mind, the way it works is first of all you have to have the lay of the land. So doing a journey map of what's happening today is very important and. Really putting yourself in the customer's shoes then taking that and either going straight to a service blueprint of what is that ideal experience that we want to deliver or an ideal customer journey map. I and saying this is what would happen in ideal world. Now, how do we get there? And you answer that how do we get their question with a service blueprint because then you're really forced to ask the questions about what do we need as far as the backstage actions, the customer communication, all of those things. What do we need to actually make that ideal experience happen? So that's how I would do it. But of course, I'm sure there are other ways that people use these things together. And sometimes there are parallel teams and all sorts of things. But you know, really, this course is about accessible information. It's about providing something that hopefully is valuable to those folks who just want to get started or just want to check out what it is. And the thing about the blueprint is once you do all that. Then you got to figure out where the budget goes to. Yeah. Sometimes you need the budget. I can help I can help decide like, okay. Do we want a robot to come in and greet somebody here and? All of those things cost money. You're right. So you do have to figure that out as well. So who is this course, perfect for like what what level of person in an organization, and what level of role, and then possibly like what stage like where are where are they? What are they needing to do right now that the blueprinting course would really be a great help for? Well, I think it's great for anybody. Who is just curious. So that could be anybody literally. But then there's also I'm finding a group of folks who have kind of led the charge for customer experience initiatives in their organization, they may or may not have customer experience in their title. But they're really trying to turn the talk into action. And I feel like, you know, a lot of marketing folks, a lot of VP folks at the or I'm sorry at the VP level who are trying really hard to move into this space. They really would I think get something out of this. Because even if it gives them kind of the lay of. Land or even just to prepare for you know, what this is this is a sizable project for us. So what does that mean what sort of planning? Do I need to do what sort of prep? Do. I need to do to make sure we do this in the future of our organization. So it really is for that level in bigger organizations. But it's also for those people who are out there who own maybe a store or a group of stores or a dentist's office or any of those things where they just want to make their experience better for their customers. They can do that with these courses because there are tools and templates and all sorts of things. So if you really wanna roll up your sleeves, you can get in there, and do it if you really just want to get the lay the land of what are these tools and techniques and how do we use them? And how can we prepare for them? They can apply to that to Brooks's of courses are fairly short. Right. Will do you know the link by chance I think it's it. It's right around an hour or a little bit under and it's in very bite sized pieces. So, you know, there are different chapters, and you can really go through. Through and take. I mean, what they're finding is that a lot of people are doing these on mobile, and maybe they're, you know, on the train, and they just look at these courses when they're on their commute because they're trying to learn as much as they can. So it they're really very easy to take in. There are tools and resources that you can download as part of it. And then, of course, once you go there feel free to reach out to me and see if I can support you in your own learning and your own education and all the things you're trying to do as well. So my final question really is. Are you going to remember the little people know that you're a big video store coz genie's like flying out to the west coast for filming and things like this have an agent at CA? I wish I just get excited about the professional hair and makeup. I mean, that's that's like a dream. Come true. Because I'd rooms. Yeah. They have they have a very impressive campus in studio where all they do is work on these courses. And it's a very impressive operation everybody. There is really amazing to work with and it's an honor. And for me, it's fun. You know, like, I get to go in and get my hair and makeup done. And then they have people who do the lighting and all that that makes everything else. Look great. And it's it's just quite an experience. So I'm really excited about the partnership. I'm really excited about this course. And if you guys have feedback I, of course, would love to hear it, except if it's that's not the way to do. I'm joking as long as that's not the way to blueprint any other feedback is okay. Know, it's okay. Does to direct your questions. She needs it, this is acceptable. So here's the thing. You only launch a course once I don't know every year or so so I guess that means I only really have to be nice you once a year. So I will say you should absolutely check out. This course or printing on linked in by my partner genie Walters, because the one thing about Jeannie that I don't say often enough because while she would hold it against me is genie is a really good teacher. She really knows how to explain things and breakdown customer experience and the approach the customer experience. Make sure you check out. This course, genius or anything. They need to know to find it linked in learning. You can find it there. You will add it in the show notes here. And if you have an account on Linda or Lincoln, just look me up as an author, Jeannie Walters, and you'll see all my courses. They're very cool genie. I know you are a big. Star now, but you're not so big that you're not responsible for taking us away. Well, thank you. For the nice words, Adam that was very kind of you. And I am thrilled to be here as always. And I'm thrilled that we have our listeners with us. Because what would we do without them? I have no idea we would just be sitting here with nothing to do. So thank you listeners, and you know, for the sake of feedback. Here's a review we love from Jamie adamant, genie crack up as they crack the cuss the code about customers. Love the energy and all the wonderful guests on the show subscribed. Definitely. Well, I think everybody should listen to Jamie. But thank you Jamie for leading that wonderful review for us. We love your reviews and ratings so keep them coming. And maybe we'll share your review on the show. We appreciate you spending your valuable time with us. I'm Jeannie Walters, and you can find me on linked in and Lincoln learning or just visit our site at experience investigators dot com. You can connect with me on link them. But if you want to buy workshops and training to go to customers that stick it. So next time to carry yourself and take care of your customers.
339: Customer Journey Mapping is Not One Size Fits All
"It's time for crack the customer code. The ultimate podcast to help you unlock the secrets to understanding and connecting with your customers. Right wing. This is the question things Helen. Because it feels like as customer journey mapping, which is an incredible tool as customer journey mapping becomes more popular and accepted. What happens is everybody wants the same exact way to do it. They see these amazing graphics when they look it up on Pinterest or they see it on somebody's wall. But what happens with journey mapping is really not about what you get at the end. I really believe it. Maybe this is Jean Walters heresy, but I really believe that the magic of journey mapping is in the process. That's where things happen. That's where you find those a ha moments. That's when you start realizing, oh my goodness, we have been treating customers so poorly in this part of the journey. And that's when you start creating those moments of delight. You see opera -tunities everywhere. Are you look and you start bashing down silos in your own organization in order to make things better for the customer. That's the magic of journey mapping. So if you are struggling with this right now, if you are thinking to yourself, how on earth are we going to tackle a journey map per customers? We have all these different products. We've all these different customer segments and personas, how our earth are. We going to do that. Here's my advice, just start the process. Just start the process. Get people in a room. Start asking questions. Start asking what happens to a customer, and if they start talking about process or if they start talking about the back end and how things have to hit the server, stop them and say, no, no, no, that's not what we're talking about. People we are talking about what actually happens to the customer better yet roll up your sleeves. Go out, talk to customers. Find out what they're saying. Look at your voice of the customer program, your feedback, all of that and really think about what are they trying to say here instead of just looking at it as we often do, which is, oh, yeah, everybody hates that process. All of our customers hate that part, but I don't know who to talk to about changing it. If you really want to be focused on customers that means, guess what you have to be focused on customers all the time, not just when it's convenient for you. And so you know on this podcast in the past, I've talked about becoming a change agent even if it's not in your title, even if you have to be a customer advocate and your titles and accounting, there are ways for you to do that. So if you're listening to this and you're thinking, I thought you were going to tell me how to journey out. I will give you the one, oh one high level version, but I want to. I want you to understand that it's really about the process and not the product. By the way. I stole that from my son's preschool teacher, but I believe it. So in order to really get any sort of journey map together, it's super easy to not move because of analysis paralysis because you're trying to figure out the best way to do it at cetera. A couple things. As you need in the beginning one. You need some sort of buy in from some sort of leadership that can actually make these changes because doing journey map for journey, mapping sake. I mean, that's just silly really because then if you can't change anything, you have a poster. Congratulations. You have a poster, your customers still hate you. That's not gonna work. So get the buy in the other thing you wanna do is make sure that you have access to the information that has already available things like your feedback. Things like your NPS score, things like, you know, if you've got a call center, sit down in the call center for a couple of days. Listen, look up the recordings find out what customers are actually saying to you chat all those things. Make sure you have access to that next. You want to decide who are you doing this map for. What are they trying to do as your customer? Because you can't always boil the ocean at once. So think about that one customer segment that is going through something that wants to achieve something. So instead of saying, we're going to tackle the entire journey end to end what you can do is at least say, you know what? We know that this segment are small and medium businesses. Let's say it's a b. two b. company and they are really frustrated with the on boarding process that we have because it takes so long to actually use our product. That's a great place to start start, reverse engineering, that looking at what happens when we invite them into the process, do we talk to them like big businesses, maybe that's the problem. Maybe we're setting expectations that we can't live up to or maybe they have expectations because of something that they saw in our marketing, whatever the case is start really dissecting. Those phases awareness through advocacy. And if you need help on those phases, right it. In your own words, what happens when they first become aware of your brand all the way through when they're making the decision to work with you when they purchase? If there's on boarding, if there's a a thirty day period where they can get a refund all of those things matter. So put that into your phases and just focus on that one segment. Just focus on that one persona and just focus on that one journey. And start really using all of those tools that you have available to you as color commentary. So that if you say, oh, you know what? I noticed we get a lot of calls in the call center about this. Why is that happening? You can start pulling that thread and figuring out. So I know this is like super high level, and there are a bunch of people who are going to come at me and say, that's not how you journey map, but that's my whole point. Don't get caught up in doing it perfectly. Don't get caught up in feeling like you are not empowered to understand your customers journey because guess what you are you are. There are things you know right now as I am talking that bug you about the customer journey, you know, there's a better way so you have to act on that. You have to put a framework around it. You have to get that buy in to make the changes. That's the magic. So I know this is a little all over the place. There are lots of resources out there. I'm happy if you reach out to me at Jeannie at three sixty connects dot com or find my website at c. x. content dot com and ask questions. That's totally fine. But I want you to walk away today thinking it's not about the magic product. It's about the process, your customers will. Thank you. And so will I? So there you go. Thank you for listening to crack the customer code. I'm Jeannie Walters. You can find out more about me at sea x content dot com. And you can find out more about my partner. Adam is not here today at customers that stick dot com. Crack the customer code is also a proud member of c. suite radio dot or sorry, c. suite radio, which you can find out more about at c. suite. Radio dot com. Thank you for listening until next time. Take care of yourself and take care of your customers.
346: Smaller Bathrooms and Premium Seating: Talking Airline Customer Experience
"Welcome to crack the customer code where your hosts Jeanie and atom unlocked the secrets to keeping your customers. Happy and coming back for more. I spent a lot of time on airplanes. How can you spend a decent amount of my life in a tube with wings? Yes. To what the way. Yes. So you know, what I thought it would be cool. And we thought it would be cool. Also, I don't know why saying I, but we thought it would be cool to just talk about airlines because you know, part of customer service part of how we experience customer service customers is just what we do. I mean, if you go to NASCAR part of the customer service, you experiences. What happens at the track at the you know when you go to Daytona. Would you go to the Indy? Whatever right. Any whatever you tell them. But so for us it's air travel, and I'm sure for a lot of our listeners. It's also air travel. It's a big part of the customer experiences. We have in also more importantly, it's a very poignant remarkable part of the customer experiences. We have because it's generally around a process, not all that pleasant. There's ocean. As we talk about it and weekend rule pickup ocean associated with air travel. Well, and I've I've shared this before. But like, I swear him the most negative like the voice in my head is the most negative when I'm walking through an airport. Like, I think everybody is silly. And in my way, and it's terrible. I have to really work on it. Because it's it's just such a place of so much negative stimuli. Then I think my defenses are up, and I'm just like ready for it. And I also feel like the only place I ever feel claustrophobic is when I'm on a plane on the ground and find flying, but the minute we get on the ground. I'm like get me off this plane. And so it's and I think part of that is just the exile of feeling out of control and feeling like, you know, that they don't really care at that point. You know, like once once they've landed the plane, it's up to you, folks. I well, I think this may be the different airlines that we go on. I think there are a lot of on usually, which we'll talk about definitely cares. So for me, the only time I won't say the only time, obviously, if I'm tired or stress, I'm human so Hickson happen anytime, but the time that is pretty much universally is unpleasant for me is that waiting to get on the plane. Everyone is trying to make sure they get the overhead. The best thing. So I'm going to go ahead and say, I'm pretty much a delta. I mean, I've had good experiences on a lot of airlines. I appreciate the customer service at a few other airlines. We'll talk about but I basically what I do I committed to delta being in the southeast this year. And I it's it's my favorite from experience standpoint. And what they have. But they do not have it at every airport. They have it at Hartsfield where the gates are bigger is they actually sort of took the south west concept except with assigned seating. And they have premium priority one two and three. So they actually have those little stands just like southwest does except it's not a free for all. It's just making sure that everyone doesn't all crowd the gate at one time, and it is absolutely beautiful. I love it. When I'm on my connecting flight in hartsville because everything else was like something out of Lord of the flies. It is it is tough. And now they keep changing it to. So like a few years ago, there were only five groups to be boarded. Now, they're up to nine. When I'm flying American, and and there was five narrow places where like O'Hare some of the gates are right on top of each other. And so you're out in like the main walkway of hair trying to hear and see what are they doing now? And excuse me with my rolly. You know, actually, I am in front of you. Sorry, I'm sorry. So it's just like it's kind of a mess, and if I can segue a little bit here. But this is fascinating to me. So I fly a lot of American Airlines, I fly others too. But being in Chicago, it's one of their hubs. I had a lot of direct flights that way, which is important to me have enough status where I get the early boarding and things like that. But they just came out with some news and they being American. I don't think they're the ones who came out with this. I think it actually got leaked. But essentially what they did was they asked their employees so not their customers, but their employees for. For a description of American Airlines three words, and what they're starting to realize is that they need to do a lot more listening because some of the answers that came in were pretty shocking one flight, attendant, replied, greed depressing. Sad. That is pretty telling. And so. This is reported in ink, by the way, as as well as other places, but that's where I'm getting this information Inc magazine. But there the fact that their employees are giving these things I think is pretty telling that they need to do a little more work on who they are. And my my hope and what I'm seeing signs of is that they're starting to realize that the service that they provide. Needs to change that they need to listen a little bit more. And so may actually encouraged by this news because it shows that they're listening in that they're trying and I'm noticing little tweaks in their service to try to make it a little more compelling for folks. But I know well, that's a good example of what delta consistently wins. You know, one of the best places to work. Right. It's it's all it's on those lists a lot. And we always talk about right? The employee experience leads to the customer experience. I think air travel is a very good example of that. I think you see that with south west the other airline that has a lot of accolades for being a great place to work, and they're obviously done for their customer experience. So with American I don't I don't know about one employee outta ten twenty thousand thirty thousand employees comments, of course. But obviously, the article was there was more than there's that one comment and exton collecting it in process and the so I mean, one whatever one employee at tens of thousands means nothing. But yeah, I mean, if if that's a pattern that employee is Representative of a significant portion, then obviously that's a challenge. I think what's interesting to you. We're we're talking. One of the interviews recently about that idea of. What you came control. What you can't. Right. So a lot. I think we've thought about this in previous episodes about air travel. There's a lot of parts of the experience the airlines don't drain right? Okay. Even just practically it is literally regulation or just from the standpoint of safety comes first and everything else a second. And I think from that even from that standpoint, if you look at like, the example, I just gave about Hartsfield like so delta tried to control something that they could control which is putting those stanchions there. And every time I go to delta terminal doesn't have like it. And sometimes it's pretty obvious. They just can't do it. Like, there's no rain this crowded on those things at Hartfield Bill Gates, but you know, the other aspect of it is tagging tagging sort of relating the experience with the product. And then separating the experience with from the problem. What I mean by that is so southwest is literally a different product. Right that delta Delta's considered a premium product. There's no I write for business travelers first class or as a priority class American is a more of a direct competitive product to delta selfless. Really isn't. Right. I mean, if you're a big power executive, and you fly gazillion miles a year. You know, you may like south west for the service. But you have to basically say I don't have status. I'm not going to be able to use that is that important to me. That's a different product. Really? Well, yes. And I think that it's it's about I mean, even their planes are different. And even there the like there is no first class on a southwest plane. And so if that's important you if that's the product that you're looking for you're not gonna choose that. You're not going to select it as a customer a one hundred percent. But I, you know, that's where the experience I mean, why is south west been able to do so? Will grow so much with what he's ordered fear just a different but lower level product will call them. I it's it's hard to say that because they're so good at everything a less premium product. I think that's the best way to phrase him. That's fair to sell. So so it's a less premium product, they have less premium pricing. Even though that is definitely not what it used to be the prices. You know, what I look at south west. I think we thought about this is not a bargain airline anymore. Really? Well, yeah. You you have to look specifically giving scenarios you can't make that assumption anymore that it's always going to be the cheapest, but the. But I think they would they would embrace that description. They would say yes, we are. We are appealing to a customer base that where service is important quality is important and value is very important. And those those are what drive us, but the service is always what they focused on to to differentiate to make it a more pleasant experience. You look at south west. It's a different attitude. It's a different service level than some of those airlines that you hear about that have the same kind of pricing structure, but the people aren't just not treated as well and people remember that. And they they talk about it. And they it's not worth it. That value is not worth it to them. So even though they're similar products. The service is what makes southwest stand so much stand out so much from those other bargain, if you will and putting those in air quotes, which you can't see because this is audio, but I'm doing it air quotes around. Bargain. Right. Well, they're not a troop bargain. Like barebones like prohibited us, basically, hopefully, get you there. Right. Expect anything L rain. You know, they're not one of those obviously through sorta in the middle, right and service wiser not in the middle their exception. Yeah. They. At least I assume I think I've seen this on a couple of American flights, but Delta's taking a cue from that. I've had a really witty kind of people do the announcements all that. What's interesting is I've had on a I assume southwest is inspired this over time. That's been going on for years at this point. But yeah, I've had a lot of times then in first class, and the captain actually comes out and just talk to the first class cabinet, and they do that on a lot of jet blue flights where they talked to the entire cabin. So that the pilot will actually come out the captain will come out and introduce themselves and say, here's what we're looking at for the flight time, and blah, blah, blah. So you feel like, oh, I know this person, which is really really nice. Yeah. It really is. It really is a great time. And like I said I'm seeing things right now little tiny tweaks on American that. I it gives me hope that they're moving into this. And the fact that they're doing these surveys with their employees. That's a good sign too. But I I will say I did to see an article recently about them making the bathroom smaller, which I can't honestly I like I. Yeah. I I can't I don't know how how impossible it's like, I don't I don't. No, I really don't. I don't know. PTSD from this just start. This like crazy. And so that's I wonder in you know, it's bad. You know, the I haven't done macro economic zone album. Sorry, what Alex sort of microeconomics, but it was very interesting. If you sort of look at the industry in five years, or we're going to be where it's just really premium and really barebones. We've talked about a new industries is how the middle gets squeezed, right? Because it's just like, it's I think they're they're killing coach, right? They're making coach worse and worse. I'm not sure deltas. But I don't think I don't think they're improving. Let's put it that way. But the some of the other majors are really they're the pitch is getting worse for the, of course, Americans are getting bigger. So that makes sense, right? You know, if you look at that. I mean, I know, sir. Absolutely delta strategy as far as I can tell it is. To real to give a good experience in coach. But to really give you an amazing experience and priority and certainly in business sludge. I and you pay for that. If you don't on you don't have status, but if you actually pay or if you don't get it through status you pay for it. All right. And I think the other thing that they're doing is. Instead of you know, back in the day if you were in coach you and coach everybody had the same experience. Now, they're segmenting everything so much so that you can actually purchase a very low cost ticket that would be comparable to some of those bargain airlines. But that means you give up certain things, you give up having can't pick your sluggish on the plane, right? Yeah. You can't pick your c or you can't even have a carry on that goes above you. You only get the little room in front of the seat in front of you at your feet. And so you have to behave oxygen mask and. The event of emergency Tesla's. Yes, they do. Yeah. And you can still purchase a meal, but you know, there are so many things that you know, the way they're looking at it. And of course, they're trying to be profitable. And they're trying to compete, but there are certain things that make me wonder, you know, when when does the product become so much about, you know, this really how am I treat it as a customer, Wendy when does that weight happen where we go. My gosh, we're just not going to do this anymore. Order. That's where you look at the industry. And I think if you got it as sort of bifurcated in the little bit may descend up matching society and employees does the middle's slowly discipline, not even slowly intermediary moderately disappearing from society, and we're getting to a lot of Borer like Central America. A lot of ways we're we're gonna have a lot of people that are at the lower end of the spectrum and chunk look can afford whatever the higher end of the spectrum, and you may see airflow airline seating. You know airline reflect that reflect that yeah, it's already starting. I guess, but yeah, it's it's interesting to think about these types of experiences as the product because it really does come down to. Yes. Will you get there on a plane? Yes. That's like check that's really the product. But how much of it is tied back to service. How much of the value that people perceived or realistically like, you know, they're perceived values values. So if people feel like I can't stand being treated this way, I'm willing to pay more. That's that's value. That is around the service aspect of it. So I think it's it's interesting because there there's a lot to think about when it comes to customer experiences like this one. So I think what we're saying is just to think about it in those terms of you know, if the product is something that is so tied to service. You have to think about that service as part of the product for sure and you have to know your your lane your positioning. Right. You have to know or you the premium or not premium where you the, you know, the wacky fund one or those who stayed corporate one whatever it may be whatever your industry, but knowing what your value proposition is right? You offer and they fear. That goes with the expectations around that is super important. Yep. For sure for from air travel, Jeannie, you know. I think we're going to keep getting those lessons for a while. I should just end with delta, I heart you, that's sweet delta come to Chicago and create a hub. That's what I'm going to say. Yeah. Well, you know, what if I get status at the end of the year, then then I then I heart you, we'll say well. Love is conditional. Still sort of fun. It was just a you might be able to tell we were sort of. Winging the little words like let's talk about air travel. We travel so much, and this was sort of fun. So please forgive us. It was a little bit stream of consciousness, we know. But we know a lot of you can relate to it and thought it was really interesting to just dig into the experience side of air travel. And let us know what you think let us know what you've learned from your time in a tube with wings. While you make it sound so appealing, Jamie. I know right. Well, hey, we do appreciate you being here. So thank you so much for listening to crack, the customer code feel free to check out C, suite radio for all sorts of business content like this. I'm Jeannie Walters. And you learn more about me and our writing speaking training et cetera at experience, investigators dot com. Four. And there is a reason I am on the plane all the time because I'm out there doing speeches customer service, workshops and training, and you can learn all about how to get me to fly to you at customers that stick dot com until next time to carry yourself and take care of your customers.
357: Thomas Hollmann, Customer Experience Education
"Get ready for crack the customer code your audio guidebook for creating incredible customer journeys. So Adam, I think you have a specific connection to our guest today. Is that accurate? Yes. And no, I don't know our guest personally, I've not met him. But I actually did the program at the university where he is a professor so happy certificate in customer experience. And I got many years ago from Arizona state university's center for services leadership. And it's a really interesting program for one thing it is one of the few, and I mean truly few programs in an academic environment about specifically customer experiences almost nothing else. Like it right now. I hope that's changing. I don't know if it is. I was going to say that's changing, and I stopped myself because based on our conversation, I'm not sure I can say that. But it is pretty interesting to think that there's this world that we haven't really explored from an academic perspective when it has so much to do with the success of business, and you look at kind of how those how academia and business intersect in so many different areas like the Harvard Business Review and all the studies that come out from all those different business programs, but customer experience is still kind of an island that hasn't been touched in that same way. So I think it's a really interesting discussion something we haven't really talked about a lot here. So I'm thrilled that Dr Holman was able to meet with us and share a little bit of insight not only about what's happening academia, but how that translates to the to the real world. Okay. I'm gonna get all sorts of hate mail over that. But the. You know, the business side of things and what that means for everybody. No, it's fine haters gonna hate genie. That's what they say. Bulk is valid point. It's a valid not with our guest professor home because he very much is from both worlds. Right. As a Mississippi, and you find that a lot more in the business world. Yeah. There's a lot less of the distinction or the gap. I'll say between sort of academic theory and real world reality in the business world is a lot more Ross over the academia, interacts better. I think in the business fear than it does maybe in the social sciences, and then some other fields. So I think you find lots of it. But there is always that concern. Right. And I think one of the things it's evidence of that is just the very thing. We're going to talk about in this episode. The fact that we've all talk. About customer experience for how long now and how much focus do we put on? We have an entire podcast your careers or dedicated to it. And academia is barely touched the stop, right. It's just very slow and catching up to where the actual market is. So I think you know, dot your home and brings up some great points really explored that force. And then talks a lot about, you know, some of the things he's learned in some the knowledge that they have there in that program. So I think we should get into it. Well, let me share a little bit about our guest. Dr Thomas Homan is a clinical associate professor of marketing and the executive director of the center for services leadership at Arizona State University. Thomas's work experience spans four countries and over ten years in fortune one hundred companies including black and decker Xerox and as an executive at Sun Life financial his research interests include services, science with a focus on BBC service analytics and release. Ship marketing with a particular interest in relationship outcomes. His research has appeared in the journal of the academy of marketing science the journal of business and industrial marketing and several leading marketing and services conferences, he has received research grants and awards and Thomas has consulted with a range of fortune five hundred firms and he received awards for his teaching at Arizona State University. And at NC state Thomas earn a PHD in marketing from Arizona State University. Dr Thomas home, and thank you so much for being with us today. I'm really excited about our conversation. Jews on what for inviting me on your show. I'm looking forward to optimization. Well, I am super excited. I was super cited when Alicia reached out to me because I am a graduate of the very program. Your report of the leader of the center for services leadership at Arizona State University. Actually did get the certificate customer experience from there. It was a fantastic experience. And I can't wait for. To give us some behind the scenes and talk a little bit about service and experience here. So the first question, I have is what do you think the role is of higher education in the world of customer experience today as I think it's a very important role in. It's it's a key role in that higher education can provide on the state companies and the employees at all levels with the knowledge and tools to really be good in excellent at customer service at any customer facing role and one of the opportunities for that is of course to take a program like the one Youth Day, can there's a multitude of avenues to pursue. And we can maybe talk about some of those. But I think that's a key role for us as academics as the education field to play is to help people gain the tools knowledge to be better at what you do in in the broader academic world. Do you think that customer experiences represented? Well, or that it I mean to Jeanine we've talked about this it feels like to us that academia's obviously, not where you're at. But overall academia's lagging behind the marketplace that everyone is focused on not everyone, but most people are focused on customer experience. Now, if nothing else at least to give it lip service and doesn't seem like academia's catching up, what's your view of the whole landscape? Why it's an interesting landscape, and it's something that isn't true only for the whole topic of customer experience. But there oughta speaking while I always compared to when I talk to industry and in the center, we do that a law when I talked to industry, I feel like the Marty MC fly in back to the future. Like, I step out in its nineteen eighty-five because industry is struggling with and looking at totally different topics than the ones that we do when we go economic conferences and totally different levels as well. So that's where we they kademi or sometimes falling short in helping industry employs, just everybody. That's that's also for any organization nonprofit or government to just see what is already existing than take it in apply that without doing a good job of that. We're we're in our center here. We're trying to do a better job at that. While that is certainly something that has needed. Well, and the funny part, I don't know if it's funny. Ha ha, but I guess ironic because that I know a lot of people who are in higher education who are struggling a little bit with attracting the right kind of student body they want because the realizing they need to up their own game in what we would call customer experience in student experience. Right like students have totally different expectations than they did ten years ago. They are looking for a really well rounded experience in higher Ed and a lot of the organizations in higher education that had something that worked for literally hundreds of years like it worked for a long time. Suddenly have to kind of wake up and realize that they are competing in this market just like everybody else. So are you seeing that as well as far as creating customer experience around higher educations? We have certainly here original stage universe. Versity, but also elsewhere in the country where talked to my colleagues we have seen that students or much more educated fun, pardon the pun but much more about engagement. They really looking for that draw experience. They wanna have things that they can apply, but they also want to understand they want to be challenged on beore truly a different generation than I would say certainly twenty years ago, but even just ten years ago. So this group is always say they have to settings zero and two hundred and wanna dial into that two hundred wanna figure out how to get how to get them excited engaged in. Now, that's something that I worked on my classes all the time. But it is really interesting challenge whereas ten fifteen years ago, you would have you know, the normal setting. So that usually sit under thirty to fifty in the get up to eighty or ninety these students now, it's it's really extreme. And they are just sitting there anything up in wonder what's going on in that head right now, they're super aged just just just really driving my own performance in the classroom into a different level of by just demanding and asking it's really it's really I was always at one hundred the night before the exam or the night before the paper was due. The pros. So here's a question talking about customer experience in academia. Your PHD is specifically in what I have a PHD in marketing with a focus on service. Science service is okay. So that's interesting. What what I've looked at. We actually tried to catalog is years ago sort of the experience programs out there, and there are so few and it's grown. It seems like a lot of the people teaching what few experience programs there are coming over from marketing at this point. Do you see a lot of sort of people that came out of customer experience? Roles in business coming into these positions either as adjuncts or or trying to be more traditional get masters in PHD's. What what are you seeing as the marketplace starts to the academic? Marketplace starts to embrace this idea of customer experience. It's a raid to time. I think to be thinking about it, certainly. Companies have started to understand at least many of them understanding quite a bit. Now that the customer experience is key in his really the center of what needs to be focused on the needs to understood and universities are little behind the her of there. But there's a lot of students in my classes and the master's level plazas that are actually at university since always kinda fun to talk them a little bit about how they are trying to take what they learn in Microsystem our forces here now they're trying to take that into their institutions and tried to really drive that understanding and knowledge about the customer and the customer experience into their institution. And there's tool said that the really powerful in that are really making a difference. I'll give you one which is the blueprinting which which is hard off. What you went through at him talk from blueprinting and the blueprinting tool is always in our executive education seminars. One of the highlights for people that they just jump on in fling on just run right back to the organization with and say, hey, this is a great tool. We wanna use it right now. And just that ability to just take some of that knowledge in some of the tools and immediately applied I think that's key. I I'm one of those people I love service blueprinting, I think it's awesome. So I totally get why why people gravitate to it because it works. And it's so like approachable, but one of the warning Thomas you have entered the hill. One of the things that I think you would agree based on all of the background that you have in both industry. And academia is that the idea of creating the right culture for service is super important. And so I'm wondering you probably have some opinions or observations right now about what do you think of good service culture is and what do the best organizations do to achieve their the old adage is that culture eats strategy for breakfast that that's very and I've seen that in my industry works as well. As the economy true of trillion Verdy repeatedly, the idea of culture is sort of in the academy and really weird one. When we talk about culture will be read articles about culture, it's all these on terms for us like artifacts. It's and thinks that nobody talks about in the normal language like what is an hour defending Zack. So when you add missions of culture in textbooks in is not clear to me if I didn't know what they're talking about. I would note afterwards. It's just really weird. The symbols all kinds of things they talk about that don't make sense on. So I go back to industry experience. They're on something that when I was working in new street on that I struggled with in that then fought a very simple idea or simple solution to and the way. I look at culture has that culture is simply the way we work that this all it is so Elvis spent if I'm on a whiteboard, I write down WWW, and it's it's not a euro L for online. But it's the way we work. What culture has about to what are we doing? And if a customer comes with this problem or with this question, or if we internally if we have a snowstorm what we do do we all just home and say, oh, well, you know, too bad customers or do we get out? Do we get? Out our on the wonderful little cups of coffee in hockey in something stay overnight and try to figure out how to make our customers. Hold again. With a whatever it is that they are struggling with because of power might be out or maybe they don't have access to their financials or whatever it is. So how do we react to situations circumstances? That's really what culture is all about. So how do we work with each other with customers, and that that's that's much simpler than the whole notion of symbols and artifacts. What can you do? Well, the important thing that I found it that works is is storytelling. Just tell the stories off the customer associate that went through the snow deliver a package or tell a story of the customer support group that stayed in the office for three days overnight because everybody was snowed in still wanna be reachable to customers. You know, those stories in telling them, that's really the. Most powerful way of getting a culture come alive and to communicate to anybody old or new organization. What does this? We're trying to do. I like that definition of the way we work and I'm glad that's that's what you were doing instead of writing WWW for worldwide web 'cause your students would make little. Well, you know, it's interesting. Let's talk a little bit about customer success. This is like a term and buzzword that don't even think existed ten years ago. Now, we talk about it a lot and particularly in service based industries sorts of software. Those industries and talk about the value of customer says what what's the idea of excess wise it valuable, and how can organizations use it as a framework. Yes, we have in our sent one of the things we do is. We have to make sense of what I'm saying next step back a couple of yards. Here talked about the Sandra. So we're bringing together condemning in industry practitioners. So we've got a fifty member firms that those companies organizations and over eighty faculty and one of the things that we're doing with in that network is we have something. Called community of practice. So in that community of practice re bring together, a subset of that group and talk about specific topics. We have one actually on customer success that we launched last year on based on the demand from our member saying, hey, they are all looking at this. What is this? Does this apply to my industry to my company in trying to understand what it means? And from there we've had a great event at one of our member firms here, and we have written white paper on that. So so that's me stepping back a few yards and coming back now to to look at customer success with you the different issues for us. Very simple customer success is when customers achieve their goals using our product or service, all it is and in that sense, how some success very old. So is the new topic? It's a new topic impart because I think the company's organizations are starting to really not just mentally. Also just emotionally understand how critical their customer success is to them. Being a successful firm. Now customers don't really want to buy anything. They buy things because they have something they want to accomplish. That's the jobs to be done perspective or the Gulf only because the have that goal. Do they actually come to us in bio things whether it's a Cup of coffee or it's a flight or it's Eucation they have adults that they want to accomplish. And without hours say, my classes, you know. It's really simple. If you have no pastor, you have no firm, you don't exist. So if you if you're looking at it from that perspective, then you will have no customer, if you don't help them meet their goals, whatever those are in so customer success should be at the centre off every business much. Just the software as a service weighed all as a term start. But really every business any business anywhere, any organization, nonprofits, whatever you are is all about the customer succeeding with what they want. It is that's the golden ticket that people still can't seem to get some. I can grant's in and they all look at me like dove. Well, I'm sorry. With all that you've seen because you've had both impressive corporate and roles in academia, I'm really interested in what you see for the future here because I think we've been I feel like customer experience in general is kind of reaching that point where people are like, yes, it's actually thing that we should care about after we've been talking about for twenty thirty years now, in some cases, and there are you know, dedicated resources there are titles at companies now that are all about the customer experience. So what do we need to tell people about leading in the future in order to really compete? What do leaders need to do differently in the future them what they're doing today? All the woman it listen to you. So start. Now, we're talking. Yeah. Without a customer. There is no firm in the pulpits are starting to really understand that how central the customers in central their for the customer experiences and how to then figure out how to improve that not understand. That is the challenge for them. And there are break tools, the blueprint blueprinting. We've talked about this one on. There's another tool that we use our activity -cation seminars. Paul the gap model GAAP, just you know, gap, from the gap the gap model, and that is another fantastic tools. Many more. We have we have dozens of tools we go through and that we have developed in the academy. Many of them haven't really filtered into business practice to the level that economics things they should buy. That's on the Demings. That's because we haven't done the a great job of translating those tool. So that's number one really to look at all these tools that have already been created and demand tools. Ask questions say here's something that. My business is struggling with. Let's partner on something. It could be as simple as a folk Paul too old professor and saying, hey, remember me from you know, twenty years ago when I was sitting there, and I get those emails and phone calls from my students. I have an open door policy with him. And you know, just talking about, hey, I'm struggling with XYZ is there's something that you can point to just looking for that knowledge base looking for those tools. So that certainly one thing, and then the other thing is I think from from asks from the academics, we have a job to do on number one, the translational the tools that already exist. But number two really the future off services or the future off word is a topic. That has also come up in the last year or two very strongly in people are always somewhat freaking out because they think the rotor robots take everything and gonna be reduced to sitting by a pool. Goals and drinking my ties it's gonna be so bad. But you know. The robot Butler. That's what I'm looking for Taylor, actually. Really really take off because like two or three years. Now, she was so hopeful that she will not need to learn how to drive because she thought the self driving cars have arrived by the time. She would need that. And it's not looking that's not gonna happen in time so fees unhappy, but you're at all. Let her let her know that every generation is disappointed by the promise of the Jetsons flying cars, right wet, whereas my point. Know whether the with role to play to help with that transition. So on a robots all of that is due come on come in very different way than the two extreme scenarios that always people talk about one is that everything will be just fine without us wondering and worrying about anything it'll just work out because it's always worked out while that's not how it works. The other side of it is the you you can watch going back to terminate. I guess all these wonderful movies. That were the roads are taking everything over is gonna be really a horrible situation for us. That's that. I don't think we'll come to pass while there's this middle ground this middle Brown where if we can find the right path with the tools knowledge phase kind of innovation. We need to move forward. In a way that we have another great transition. We had the transition from ninety five percent of people working in. In agriculture in the fields to you know, where we are. Now that transition so where those ninety two percent that are now not in the field anymore. Where are they now while they all have great opportunities jobs wonderful services that we've come up with? And I think we can do that again. And that's a role for the academy that me here at the center for services leadership a really driving right now is to figure out what that path forward. I think the beauty of what you just said is that I'm probably that. I meet the description of the person who's like, it's all going to work out. It's always worked out and Adam meets the description of Skynet is taking over. Just just assuming that machines will evolve differently than us and not come self aware. That's. So yes, so we will get there. I think there's a beautiful compromise somewhere. So I appreciate the way you put that. But this whole thing is so interesting. I'm sure you are seeing so many cool things throughout what you do. And who you teach and what you're sharing with different organizations. So this has been really really enlightening. So thank you so much for joining us today. And if people do want to know about the center, or you what's the best way for them to leak out and find you. These interval services leadership in Arizona State University. That's a lot of things to type in the easiest way is if you go to your engine and type in ASU as space C S L. So it was on university center Servizi ship AS UCS L. We will come up right up there. I on your search engine that will be easiest way to find us into pumped us here. Okay. That's perfect 'em. We will as always make sure that's in our show notes. So that's an easy way for everybody to find it as well. But this was really great. Thank you for all the work you doing and here's to the robots not taking over completely except I'm pretty excited about the robot Butler idea. So. Thank you having me on your show. Thanks so much. We'll exciting to think about what will be next in this arena his net atom with what will we be teaching in the future? How will we how will we combine this idea of what actually happens in business with customer experience, and how to really translate that back to academe and vice versa because based on all the research and the tools that they're developing. How can we use that better in our work as well? So I think this is like brave new world stuff even though it's been around for while. Well, it's not just that. I think it's also the ability of academia to prepare tomorrow's workforce. Right. I mean, that's how you how do you go into customer experience? If you're an we've talked about this. I think it's been a long time since we really covered the topic. I think that's if you're going into marketing, right? You go. You do your you get your marketing degree, and then you go to your couple years paean, Jay or whatever. Right and Brian than you. Yeah. Go to affirm go out on your own whatever it may be. There is a sort of obvious path customer. Experience doesn't have that path. And that may be good in some ways. But it's also I think challenging is a lot of learning curve in customer experience. So I think the more. This trickles down or trickles up. What to look at it? I think the better it will be. I totally agree. And I think that I I really appreciate it. What Thomas had to say about a lot of the ways that they are listening to students and their students are running back to their organizations and sharing the knowledge that they have to and that's that's what's going to work. That's how we're all going to win. So yeah, it was kind of fun. It was kind of fun to think about this in a different way. And to really crack the academic code if you will. Yeah. We really schooled everybody. Oh, there is. Jaydee ticks away. Well, thank you all for studying with us at crack the customer code. Crack because we're code is a proud member of cease we radio so be sure to check out all the great business content at C, suite radio dot com and C suite TV dot com. We so appreciate you being here with us. I'm Jeannie Walters, and you can learn more about me and our journey mapping programs CX, training and speaking at experience investigators dot com. About important, and you can learn more about the Mike. Keynote speeches are customer service in training, and our strategic advisory at customers that step dot com until next time to kill yourself and take care of your customers.
343: Are Subscription Boxes Filled with Data Gold?
"Your hosts, genie, Walters, and Adam pork are two of the most recognized and respected names in customer experience and they have dedicated themselves to helping you improve your customer experiences. Adam, I know you care a lot about, you know, close. Okay. I'm out for. I don't even know if you're starting that way. I think I already. Oh, well, today we're talking about subscription boxes which have which have like exploded in the last few years. Seems like everywhere you turn, there's a new box that you can get delivered right to you by, you know, mysterious means personalized for you, your family, your kids, your dog, whatever you want, you can get a box delivered. And one of the ones that really took off from the beginning is stitch fix. Have you heard of stitch fix the clothing, right? Yeah. See, I guess, because it says stitch and you might, I know, and they, I mean, they have a great story. It's really interesting, but I think one of the things that I noticed was that before I really heard about it on the business pages, I was starting to hear about it from my neighbors and my friends who were saying, look at this, I got this from stitch fix and it's so cool on. So I think most people. Title kind of dove in thinking, wow, this is amazing. Like who goes to the store anymore? Who does this? We, we do so much online shopping and delivery seemed like a no brainer. The challenge that they overcame, which I think most of these have is that instead of just getting close and being like, you will wear these you. I mean, obviously some clothes fit better than others. Some we like we don't like whatever they made returning releasing and they also made it so that you could talk directly. You could chat with your stylist. You could send ideas all these things. Now you get a new clothes every month or every certain period house our because we're talking about subscription boxes, so like, right, how does that? So basically you give them a range a pretty close range of hears about what I want to spend every month. And here are how many pieces I want, and you can even customize like, do not send me shoes, do not semi jewelry. Don't, you know, semi things that are short skirts or whatever based on where you work and what you do. So the idea of it is very custom. It feels very, very personal. When they started, they had, you know, real stylists and they still have several, but then they moved. They started moving to a I and they started moving to algorithms essentially that told the, you know, the stylist on the other end, here's here's what they would like next, and this is totally subjective and totally outside of any data. So I'm just going to say that. But what started happening that I noticed was that some of my friends and neighbors who had solely on this idea. They actually started saying things like it's not the same because there I feel like my stylist isn't listening to me and it's because the stylist really wasn't because the stylist was about. And they're listening. There does not understand. Exactly. And so I thought this was so interesting because you brought up this topic to discuss about how all these subscription boxes actually are amazing for data because if I send something back, they know that maybe I don't like that or maybe I, that's not my thing immediately, and so then they can change. You know, the algorithm can respond to that. AI can respond to that me like, oh, right. Do not send Jeannie hula skirts in, you know, January because she lives in Chicago. Or whatever. I never received a hula skirt just to be clear, but but I think the whole idea of it is really it's really interesting because it sounds perfect. It sounds like if you get this data of what people what the customers are sending back and what they're keeping that tells you so much about them. But in reality, even though the example I used, they made returning super simple like the the envelope was in there. There were very easy instructions, but you got a bonus. You got a little discount if you kept a certain number vitamins. So you had to actually way the value of, okay. Do I want to send this back for ten dollars or do I wanna get twelve dollars off of my whole order here because that way I'll get that discount. So there was a value equation in returning something not just, oh yeah, I love it and I'm gonna keep it. So I think that. As much as we want data to be perfect and tell us everything about our customers. It really is challenging to really understand, you know the human experience, but I can see why why marketers and why suppliers in a really are getting so excited about this because the data that you can get is so much richer than somebody who goes and browse through a store and happens to buy something that one day and then maybe brings it back six months later. Maybe they never bring it back, but it hangs in their closet forever. So you don't really understand their tastes and styles and preferences with this. It's immediate feedback which can be really, really helpful will. Yeah, it's not just individuals it back. So I'm so a lot of traditional retailers are getting this WalMart targeting gap. They're hopping on the Medway. Nordstrom bought trunk club a awhile ago and that. How close and Nordstrom bought them because they wanted in on this. So yeah, I mean so, but the thing that does not just individuals. So what happens the way a lot of these work I guess is you know the first few deliveries gives you a feedback loop when your data where the machine starts to learn about you then, and I don't know about your stitch facts in your your friends. But yeah, the the concept at least is then it really starts to understand the do's and the don'ts around what you want. Right? That's that's powerful individually, but here's what gets even better. This is all immediate data that they now have across everyone, right? So while they get, you know, ninety percent don'ts on something boom, they know by by we're not doing that anymore. Right? That's where I mean, how? How do you compare that to somebody walking in buying a sweater. You know, off a rack in a department store, checking out, you don't know if this was for them, their grandma, their kid, right. You don't. You don't know who if you don't know anything about who bought it unless you're matching the credit card data and some stuff like that. But yeah, it's it's an immense. It's just very interesting how organizations are using every action we take as a data point to understand us. Well, and in a way the subscription box thing is actually taking some of the script from dating apps. You know, like dating apps, often use these types of algorithms to figure out an to be clear. I have not used a dating because I've been married way too long, but swiping left for a while. But it actually will not only tell them about the individual and what they're looking for as far as okay, we know that this guy likes Brown hair, whatever it is, but it also tells them about segments of society and what they actually are looking for as well. So if you think about the subscription boxes, you can start seeing trends across demographics. You could start seeing trends across age groups, neighborhoods, professions, all sorts of things. Because part of the customization means that as the individual consumer, we are actually saying, here's all of my personal information, use it as you will. You know, like I will give you everything they know, you know, for these clothing ones, they know measurements. They know, wait, they know sizing, they know all of these things about people for the. There are some that I've seen that are subscription boxes aimed at parents for. Children. So things like and we actually used one for awhile that came with these little kits that were like mechanical things that could be built. There are all sorts of maker kits. There are craft kits, there are, there's one that teaches kids about different parts of the world, so they get a little suitcase, and then they get to learn about these different things. They get stories and food and things from all over the world so that they can experience that there are so many food ones now that are really about the experience of creating a meal together. So the fact that we are basically saying when we sign up for these services, here's a whole bunch of information that is personal because that way I'll I'll get more personalized experience back that gives them an incredibly deep. You know, pool of resources that can en- data that can be used for not only determining what this individual person, but also determining what's going to work in the marketplace in a year, what can we? What can we actually predict with trends and things like that? So that part, I find really exciting. The part that I think is still challenging no matter what is that we are still humans and every once in a while we're not going to match that data. And so that's going to feel like we're not being heard, it's not personalized. And at the end of the day, one of the biggest drivers around feeling connected to a brand is feeling known and recognized. And so if we start feeling that is not being fulfilled them, we're going to start canceling these boxes. So I'm curious what's going to happen in the future? Well, thinking about this as you're talking through it, and so this is sort of an informed idea. But I would imagine that a lot of. These companies are really. I mean, they certainly want subscribers on attrition one. They're all using VC money, so they need those numbers, get more VC money. So just to be crass besides that, you know, I think when they're more mature, they probably are less concerned with, you know, sorta minor attrition as cul calling their customer base for the most valuable customers. And when you think of a subscription blocks model, I would assume the biggest other than maybe experiential problems, service issues out, assume. The biggest reason is the box just doesn't fit what you want right. That people canceled decide just not using the box every month, whatever. Zenit I don't like this. I don't like that, but I think over time particularly as they reach maturity in each subscription that is going to be less of a concern. I mean, nobody wants to lose a customer, but if they are continuing to. Sorta find who their customer is and the ones that are going to have the most lifetime value and to target around them. They're going to just fight the nature of this type of service. You know, sort of a trite, a good number of customers doing that. Right, right. Well, and I think the. You know, it's funny you say that because I bet like Nordstrom in some of the classic retail stores would like to do that, and they don't always have a mechanism to do that. So this is where I think the the power is with this type of data. But I don't know I, it's gonna be fun to watch like what's subscription box could possibly be next at this point because it feels like we've seen a little bit of everything, but. You know, they're, they're, I think they're doing it all wrong personally, really? Why it's you have? Yes. I think what they do is the first box just comes with a piece of paper and it says, give us your Facebook log in and then they don't need to do all this research and all this. I just well they do. They ask for that in some cases, they say, if you're comfortable, let us let us do this and that way they can get to know you a little bit better. So they're already doing that atom. They're asking, they're saying, let's be friends. There's Intersil reason. I don't know that. I know that would creepy out. But I think it's it's just another way that this type of data revolution that we're kind of experiencing is impacting our our world, our daily lives the way we shop the way we interact what we do at home, all sorts of things. So. Just, you know, the robots, they're coming, they're they're coming. There's nothing. She just understand this. It used to be the the saying online with free services like Facebook is, you know if you're not paying you are the product, right? I want to be clear to everybody even if you are paying your still the product now that's true. It has changed or basically the product for any service that has any remotely, any kind of remotely digital component or the product as well as customer? Well, and I bet a lot of people who have signed up for these things and provided all that very personal information have not thought twice about it because they think about it as that one experience that they're having to get their personalized experience. But yes, you're absolutely right. If you're if you're giving away all of your personal information, you are actually giving them. Part of part of the product that they're settling, whether you knew it or not. Exactly. That's from the company's standpoint, you gotta do it up. Just be aware as a consumer and it's finding the balance because I mean, Vom advising the company. I'm gonna tell him to get every piece of data they can get. Yeah, absolutely. Got to hope that the companies I talked to are using it ethically and responsible about it. But of course you want to know. I mean, this has been our goal since before all of this, right? It's always been get to know your customers right now. You can just do it and really Orwellian and creepy ways. Right, but you can still do it. A lot of companies take it seriously and use it ethically. So it's not by default. Bad just know that once you give it, it doesn't come back. Well, on that creepy note. Hey, I was making a pro pro company statement when you talking about. Well, thank you guys for listening and we, you know what? We're not gonna. We're not gonna do anything with your data today. We're just going to let you listen to us. How's that? That's our agreement. While. So if you haven't yet subscribed, of course, we do like that. So please go ahead and subscribe wherever you listen to podcasts to crack the customer code. Our subscribers, get newly released episodes immediately. And of course our undying gratitude crack the customer code is a proud member of c. suite radio, be sure to check out all the great business content at c. suite radio dot com and c. suite tv.com. We appreciate you spending your time with us. I'm Jeannie Walters. You can learn more about me and our trademarked customer experience investigation process and more at experienced investigators dot com. You can learn more about me. My keynote speak in customer service bookshops and trading at customers that stick dot com. Next time carry yourself and take care of your customers.
Californias Wildfire Problem Goes Beyond PG&E
"From Connecticut to California Mississippi to Minnesota millions of American businesses are using Google tools to grow online the growth Google Initiative sports small businesses by providing free digital skills workshops and one on one coaching in all fifty states helping businesses get online connected new customers and work more productively learn more at Google dot com slash grow that's google dot com slash grow when Tehran Luna thinks about the time she spent in the Napa Valley last month she can still hear the wind it's very loud would wins or whipping through the town right there's moments where it dies down and then it comes back last tweak if you watched videos California wildfire spreading you could hear these gusts up to ninety six six models and our crabs and that whole time you're just thinking what is this doing to the fire where's this pushing the fire are people being evacuated people understand that they have to leave for the taking taking evacuation orders seriously taryn reports for the La Times went to snow to cover the kincaid fire she she watched is fifty thousand residents were told to evacuate their homes many of the people who weren't being evacuated we're having their power shut off to avoid sparking being more fires you're in cinema with the governor and I'm wondering what his interactions were like with people on the ground trying to figure out what they do when I was within the day with him he went to a mobile home park that had been warned four hours prior to an outage that they were going to lose power through the state you're supposed to be getting twenty four to forty eight hours notice lease so these people were warned you know four hours before no these are elderly clearly people so one of the guys spoke with ninety three years old when you think about Cinema County maybe you picture a vineyard wine country but unless casinos this mobile home park many residents are on fixed incomes and when the power goes out the can't afford to empty out their fridges one eighty seven year old woman Tehran she relies on the power company to keep her breathing machine going at night just the wobble of interest from people like that like the eighty seven year old woman uh-huh was telling me about how the state needed to invest in more micro grids right up the water reporters don't fully understand micro grids but we have an eighty seven year old woman here talking Komo micro grids and why the state needs to do it so it's really fascinating to me to see the level of kind of understanding interest from from everyday people across the state because because they know what's at stake in most importantly they knew how it's affecting their wives powers one of the most basic things we expect right I mean if your garbage is picked up it's a political problem if you don't have power that's a political problem and people really feel it it's not just is something that happens to someone else when you lose power for three or four days I mean that's controlling your entire life today on the show we're going to talk about all the ways these fires are controlling Californians lives watching the crises pile up the fires themselves the utility companies response it's making people in California angry the question is what can be done with all that anger and I'm Mary Harris you're listening to what next stick with us this episode is sponsored by Sikora. 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A. dot com slash next to get sixty bucks off your first order Sikora dot com slash next Taron spends a lot of her time reporting on California's Governor Gavin newsom she's followed followed him as he's gone out to talk to residents about the seasons fires and she's watched as his approach changes especially as more and more of his constituents experience rolling power outages we've seen him shift a little bit with public sentiment so we had an outage in early October and it was the first major major outage of the year where we had I think nearly two hundred thousand people affected at the time it was the largest ever and prior to that in the two days leading up to that he was is trying to assure Californians that this was part of the new normal that we had to shut off power to prevent wildfires it wasn't ideal utilities had handled the managing managing their systems appropriately partially led us to this moment but it was something we had to learn door I don't think they're making a mistake as it relates to proactive professors to mitigate the prospect of fires I think that's the right decision then they sit ups happened and people were upset that they didn't get enough notification they're upset that their power was out so I think it went from something that people expected but then in the moment when it's reality you can't rely on power which you have for so long it changes how you feel about the situation and people were very upset at pg any then the governor had a press conference prince where he just blasted PGA saying corporate greed that let us here it was entirely their fault does unacceptable in there couldn't be the new normal we should not have to be here years and years of greed years and years of mismanagement particularly with the largest investor on utility in the State of California the G Eddy they simply did not do their job it took us decades you saw him really come out and take a different stance against P. Jeannie as people were growing more and more frustrated PG any Pacific gas and electric backtrack it's the state's largest utility company and there's no doubt this company behaved badly earlier this year tearing me a map showing all the fires that pgn any had sparked over a three year period she plotted out more than fifteen hundred of them now some are just bought fires in there put out but some of the deadliest fires we've seen in California cornea been linked to utility equipment we can't fire last year you know more nearly ninety people died and that was tied to a transmission line what's a transmission line failure failure for people who don't know so transmission lines are the larger lines that carry typically carry power from a plant to a substation and distribution in lines carry that power into people's homes in neighborhoods right so it's a big line it's a big line and shutting off big lines means a lot more the people lose power so the after the campfire PG knee said that their policy at the time was to cut off distribution lines the smaller wines take power directly we to customers and not transmission line so their argument was even if we had shut off power we would have left the transmission line on and we still could have been in the same scenario race now this causes a number of problems in concern among experts in the state because transmission lines for a long time we're considered safer they're larger they have to be inspected more and we didn't expect to have as many problems with transmission lines with this latest fire that can kate fire up in snohomish county appea- genie reported an issue with the transmission line near the time in location where the wildfire started now that's not to say definitively that the wildfire was started their equipment right but it's not looking good it's not looking good and so I was talking to a professor of the other day who is to simply pointing out that if we can't even trust transmission shen lines in the state of California than in these heavy wind conditions transmission lines also have to be shut down and if we're shutting down transmission lines than that means thousands ends of more people are losing power in their homes so what solving one problem of potentially causing wildfire you then have another problem of a lot more people losing zing power. PG says making these power lines safer could take them a decade a lot of these lines are in rural communities surrounded by tender you'd have to hike in to cut some of the stuff down then airlifted out and that costs money money the utility company would eventually have to charge customers but raising customers electricity rates. PG has to ask permission to do that from California Public Utilities Commission the CPU see because the way California's law set up as if the utility is investing money in their infrastructure they can go recoup that money from ratepayers so any time that happens and they want to invest in infrastructure the C. p. c. has hearings the cult like a rate recovery case in you have repair advocates coming coming in speaking in saying Hey California customers can not afford to keep increasing rates and it's a fair argument there's plenty of people who are just on the cusp of affordability you have people who are retired fixed incomes they can't keep up they can't continue to afford this right so there's natural resistance in some ways in the state to allow utilities to do a lot of work on infrastructure because again that comes out of repair pockets so is there evidence that genie was avoiding line maintenance to sort sort of not have to go to the public and ask for more money I don't know that that is the case I can't speak to that but there's definitely been evidence that PG knee he said they were going to be doing work that they weren't or PG needs said they were doing certain vegetation clearing or or work on their infrastructure that hadn't actually happened so there's been you know over time a history of PG not being trustworthy in California no one seems to trust anyone here because no one wants to foot the bill for for these wildfires and the bill is huge after last year's campfire victims and insurance companies claimed pg any owed them tens of billions of dollars now the company is going through bankruptcy trying to limit its liability so I covered the governor and I color the wildfire policy in the state and the idea of how we pay for wildfires is fought ferociously across the street at the capital every year typically are you have you know insurers on one side you have utilities on the other you have wildfire victims in one corner you have cities and counties with some other interests it certain certain points you know they all kind of work together against each other depending on what the issue is but there's a lot of people a lot of different groups with financial stake here but it's striking to that no one is standing up in the middle of all this and saying stop everyone's just looking for another place to get the money and pushing pushing it forward right I mean I think there's I guess what we heard out of our last governor Jerry Brown was that climate change inge was the boogeyman right so this was all happening because the wets were getting wetter the dries we're getting drier the Hotz were getting hotter I think we've seen our new governor come come in and reiterate a lot of that but also make pg need the boogeyman so to speak right it's PG knees fault at the same time you know the State Utilities Commission has provided oversight a PG knee and knows what they were we're not doing hard in their infrastructure where approving a lot of this so I think there's blame to be shared across the board and I think part of the reason why you don't have somebody standing up and saying you know stop all of this is there's not a clear solution in California right now everyone can see the problem every year the winds come every year the utility companies helped spark these fires but when Taryn is walking looking around a mobile home park with the governor it's easy for her to see the lack of a solution seems to be hitting the most vulnerable Californians the hardest the people who have to live no wildfires path it's a really difficult conversation because it's getting more expensive to live in California's cities right we've seen that over time the cost of living his increase in increased in increase so for a lot of people the only place they can afford to live is in rural areas and so if we're cutting heading off some of that as an option then what are we doing remaking California less affordable to argue you know it's one of the most unaffordable states in the country already that conversation needs to be happening I'm sure it's happening in silos it probably needs to happen at a more statewide level with some more statewide leadership on the topic not brings us back to governor newsom what more can he be doing at this point you said he's putting a lot of pressure on the California Public Utilities Commission and that sounds good but are there other things he could be doing here to regulate the industry and maybe protect the state for more fire going forward forward sure and this wildfire season no the legislatures out so there can't be sitting around making laws at this point a lot of the laws that were passed passed this year don't take effect until the start of the year he can put pressure on the CPI pressure utilities but at the end of the day you know when it comes to power shut offs utilities are the ones making the call right in our wild fire prevention work while we've done some overtime we haven't done enough by a wad of measures there's there's more I'm sure the legislature could do in terms of wildfire prevention and really putting more resources into going out and in clearing vegetation Haitian in such or you know home hardening we haven't done a lot of investment in home hardening but there's a lot of issues we could do none of that's going to solve be solved this wildfire season Taryn Luna
Full Episode: Wednesday, October 09, 2019
"Are you hiring with indeed you can post a job in minutes set up screener questions then zero in on your shortlist of qualified candidates using an online dashboard get started okay at indeed dot com slash tonight that's indeed dot com slash tonight tonight breaking news after president trump suddenly pulled US troops from a key part of Syria alongside American forces but facing an invasion the Kurds tonight a halting the fight against isis alongside the US workings president now saying today what Turkey is doing is a bad idea ABC senior foreign correspondent Ian Panel Leagues off tonight from Iraq the operation underway right now just days after president trump announced the withdrawal of US troops from a key part of Syria after a phone call with Turkey's President Turkey a gunman opening fire new allegations against former today show host Matt Lauer to buy a woman now reportedly describing to Ronan Farrow and alleged sex allies who are guarding thousands of Isis prisoners in Syria and ABC News learning tonight many have already left their posts president trump just days after talking with you saying the president is not above the law tonight Joe Biden saying the president should be impeached two major storms tonight the coastal system about the slam the east officials now warning of a humanitarian disaster. But we've been on the front line with the Kurds watching their troops beat back isis figures fighting us in the fight against Isis now targeted themselves and what about the prisons holding thousands of Isis fighters secured by the Kurds tonight. ABC News hundreds of thousands to protect their own liability many outraged the deadly attack at a synagogue overseas and the holy day of Yom Kippur chilling images fools to run for their lives fleeing artillery fire cramming into the back of pickup trucks with whatever belongings they can New York up through Boston at the major snowstorm more than a foot of snow elsewhere in this country and the fire dangers in the West power companies tonight cutting off power to Jewish official now telling ABC News some Kurdish fighters guarding Isis prisoners have now left their posts to reinforce the front line against Turkey the booming Kurdish positions in towns in an operation Turkey's president claims will prevent a terrorist corridor and bring peace but the panicle around tells a very different tale the Kurds reporting multiple civilian targets have been struck killing at least two with no notice look is learned some of the Kurds have already left their posts at those prisons just twenty four hours after the White House said it will not cooperate with the impeachment inquiry speaker Pelosi civilian targets have been struck will civilians now trying to flee to safer ground officials are warning of a humanitarian catastrophe tonight at its those curtis now striking the very US allies the Kurds who helped the US fight Isis Turkey's military first launching airstrikes Kurdish targets and tonight there are reports this is ABC news tonight with David Muir good evening and it's great to have you with us here on a Wednesday night we have a lot to get to and we begin tonight with the military good one but today president trump claiming the United States doesn't endorse the operation calling it a bad idea concern Erta one it's protests on board passengers now demanding refunds at the massive fire coming in late today reports of injuries as flames tear through this motel so tonight war in northern Syria an all out Turkish offensive against America's shores has begun jets she will assault Matt Lauer responding tonight and so is NBC the Pastor Revolt on board a cruise ship Americans on board the ship forced to skip several wipe out the Kurds I will wipe out his economy of that happens I'm sure that he I hope that he will act rationally. The president press two slots coming just days after president trump appeared to give the green light abruptly pulling forces back from the border after a call with Turkey's president with a ground invasion underway critics even in his own party blasting the president's decision to abandon the United States Kurdish partners if he follows through with it I said the biggest mistake of his presidency congresswoman Liz Cheney saying impossible to understand why Donald trump is leaving America's allies to be slaughtered and enabling could simply blend in with the population or flood surrounding areas and Pentagon officials feel this could get much worse if president trump pulls out all the American securing those Isis prisons as they now try to defend themselves how are they likely to respond to Turkey we'll look the Kurds what are you learning tonight about the mission now suspended in Syria and those Kurds now abandoning the isis prisons well David those Kurdish fighters feel they have no choice but to leave the and more note on this not only have many of the Kurds left their posts securing those isis prisoners now the fight against Isis the US had been teaming up with the Kurds that fight has stopped so it's bringing Martha Raddatz tonight mark that we were just on the ground in Iraq Syria border you know US military leaders were telling me that the fight against Isis was very much alive still a serious threat those prisons and fight for their own families as Turkey invades but David you and I both know how dangerous those prisons are eleven thousand Isis prisoners the return of Isis so it's Ian Panel he's live in Iraq tonight in an you've reported alongside the Kurdish forces on the front lines before and tonight you've reported some are no longer on those isis prisoners thread elsewhere well they're going to be escaping Europe that's what they want to go they want to go back to their homes you're saying the president is not above the law and for the first time tonight the man who president trump wanted Ukraine to investigate Joe Biden saying the president should be impeached on the ground as they have already tonight and then engage them guerilla style just as they do so successfully against Isis David Arabian panel on the ground for us. ABC's chief White House correspondent Jonathan Karl as a defiant president trump refuses to cooperate with the House impeachment inquiry and Speaker Pelosi declares read this nation and committed impeachable acts to preserve our constitution our democracy our basic integrity time all of this playing out as the impeachment standoff intensifies tonight it was last night as we came on the air here the White House refusing to cooperate going forward now speaker Nancy Pelosi have fallen firepower than the Turkish Moody but they're hugely battle-hardened and highly motivated so what we should expect them to step aside and allow the Turkish Mucci to come in it's no joke he shooting holes in the Constitution and we can not let him get away with it the president is not above the law a fiery Joe Biden now says it is time for the President to be impeached Donald Trump is violated his oath of office betrayed can trips quickly and I'm being told many are doing their best to try and talk him out of it David all right an extraordinarily delicate situation Martha thank you comet ministration it had no choice but to cooperate with Congress the notion that you can withhold information and documents from Congress no matter what looking to beef up his legal team he's talking a former Congressman Trey Goudy a former prosecutor who led the House Benghazi investigation back then gowdy warned the clear today he is ready to take his battle with Congress to the courts probably ends up being a big supreme court case maybe it goes a long time I don't know the President is now a political cycles politically the president is getting a boost from Senator Lindsey Graham who today warned Speaker Pelosi that if trump is impeached in the house the the year the Party in power or not empower is wrong respectful the rule of law must mean something irrespective of the vicissitude believes he can and will get away with anything he does we all laughed he said he could stand in the middle of Fifth Avenue and shoot someone and get away with it he should be impeached. It's his most forceful response. Since it was revealed the president asked Ukraine to investigate Biden and his son hunter he it bounced off the door frame and exploded this man says whole frustrated police say he then killed his first victim before heading to a Kebab shop blocks away inside he kills the holy day of Yom Kippur video showing the heavily armed gunmen firing down a street reloading several times he was unable to get inside the synagogue but an explosive he tried throw into the synagogue cemetery missed its intended target he shot a woman passing by and the gunman allegedly firing at shop nearby killing a man there and all of it both parties Giancarlo with the breaking development there John Thank you and next to that horrific image from overseas tonight an alleged hate crime in Germany a gunman targeting a synagogue in the East German city of Halla a man appearing dressed in world war two stalled military gear company firing and reloading his weapon in the middle of a busy won't convict him but Senator Graham's old statements are coming back to haunt him to articles of impeachment against Richard Nixon the article was based on the ad the president trump fired back calling biden pathetic Biden is dropping like a rock I don't think he's GonNa make it and I guess this is one way he can do the president made it took the power from Congress over the impeachment process away from Congress and he became the judge and jury Giancarlo with us live at the White House again tonight and John President One more before fleeing nearby residents told to shelter inside police able to trace that getaway car arresting the suspect at three thirty tonight described as non whites especially Jews but as bad as this attack was it could've been a lot worse his gun kept jamming those makeshift bombs didn't really work come into contact with candidates from both parties in their roles as elected officials not as candidate so only wall they were in government and those were people earnt he tried to stream live police now have him in custody at this hour. ABC's James Longman from Germany tonight the shots ringing out That Richard Nixon as president failed to comply with subpoenas of Congress the day Richard Nixon failed answer that subpoena is the day that he was subject to impeachment because he trump has attacked the whistle blower who complained of course launched this impeachment inquiry calling him a partisan and political but just moments ago as we came on the whistle blowers attorney now fighting back tonight against those partisan claims it whistle blows attorney put out this statement saying that the whistleblower has never worked for a political candidate a campaign or a and thankfully those cynical Dole's remained closed David all right James Longman live in Berlin tonight thank you James Backyard home to those two major storms we're following tonight the coastal says Party and that his in the whistle blowers entire career has been spent an apolitical civil servants positions in government and finally David although the whistle blower has car in Mill Valley California tonight hundreds of thousands of Californians are without power including Lindsay Garcia and her three kids. I'm hoping it doesn't last to power through without electricity it's not even that hot it's not windy I don't know why the power shut off tonight there's a real rush and James Longman with us live tonight at the Holocaust memorial in Germany and James this gunman sadly using a similar tactic of other recent extremists who've tried to carry out these attacks largest utility taking extraordinary move cutting power to hundreds of thousands to avoid wildfires sparked by a wind blown power lines but many are furious. ABC's read the attack carried out a two separate locations at a synagogue observing Yom Kippur services this the holiest day of the Jewish calendar he tried to storm in shoot proactively shut power off across the region the first wave of outages striking in the middle of the night tens of thousands in the dark frustration now five days I mean that's kind of insane after power lines sparked a series of historically devastating wildfires utility company PG just German media reporting the suspect Stephan bullet was possibly motivated by far right extremism in a nation grappling with uptake of Antisemitic Anti Immigrant Crime I show anchor this is shocking and appalling and this morning his former colleagues reacted to the explosive claims there are not alley him about to slam the East New York up to Boston the major snowstorm more than a foot of snow in the middle of the country and of course there are fire dangers in the West as well meteorologist Rob Marciano tracking it all for us in darkness there has to be a better way then turn the power off for five days 'cause that's GonNa Trash our economy many businesses forced to shut their doors so there's no way wanding tonight and so is NBC here's Lindsay Davis for the first time one of Matt Lauer's accusers has reportedly come forward to describe a sexual assault by the former Hey rob hi David these are two significant storms both with wide reaching impacts I start with the northeast at coastal due east of DC but it's not moving the off shore if it'll drift to the West that means more rain for New York New Jersey and a long duration rain and wind event for much of southeast New England fritzy thirty to fifty mile per hour winds that doesn't wind down had gas and other supplies because nobody knows how long these power outages will last four P. Jeannie says it could be through the weekend David all right we'll car in California thank you will and livestream the shooting David he posted a video of the attack on line that out since been removed and he had written about killing people he did you can do business today while residents stocked up on Supplies Fiji News website crashed leaving families like the Garcias wondering exactly how long essential in that I said multiple times I didn't want to she tells Pharaoh that back in New York she went on to have more consensual sexual encounters with lower and later told Cali oh by Ronan Farrow according to variety of former NBC news producer says the assault took place at the two thousand fourteen Sochi Olympics while she was working for anchor Meredith Vieira only four hours of us first learning of that complaint David Lindsay Davis Tonight thank you Lindsey there is still much more ahead on world news tonight this Wednesday massive fire late today the images coming in now flames superiors at NBC but she claims nothing happened until she told Vieira who urged her to go to human resources with a lawyer the today show later announced lower nations of an affair there are allegations of crime and I think that's shocking to all of us here variety magazine obtained excerpts of the new book catch and kill she reportedly told Pharaoh that one night after drinks in Sochi with lauer and Vieira she went up to lowers hotel room where she says he pushed her onto the bed flipping her over and force aw will persist right through Friday David Rob Marciano a busy night in the Weather Department Rob Thank you and you heard rob mentioned there those winds in the forecast in California Tonight California's sure into a sex act she says she wept silently into a pillow according to excerpts obtained by variety the producer told Pharaoh I was
A California utility that cut off power to curb wildfires may have caused them
"From the newsroom. I'm the Washington Post over NEO with the Washington Post this post reports podcast is brought to you by Cleveland Clinic ranked number one in Heart Care Twenty five years in a row learn more at Cleveland Clinic Dot Org Slash Care a wildfires that they can't afford to pay out at this point they have a stock that's shrinking and potentially going to go to zero in the near future we've never had more resources in this space than we do today this is a fire that started last one no confirmed deaths but more than one hundred twenty structures have burned so this is a very destructive and very dangerous fire Doug Macmillan reports and new rules for college athletes the biggest concern obviously in the northern part of the state is can kate it's only about fifteen percent contained at this point it is now California's largest fire of this year and luckily no one has died yet forest fires but p Jeannie is in a really bad situation they currently owe billions of dollars to previous victims and mission tower that malfunction near the site of the fire's ignition that belonged to Pacific gas and electric the largest utility this day in Sonoma's County California north of San Francisco more than two hundred thousand people have been evacuated the fire has consumed seventy five thousand acres on corporate accountability for the post the cause of the fire has not been confirmed but Doug says that investigators have an idea investigators are currently looking at hider in California it says it's trying to limit the potential for fires caused by it's wires down on trees and you today backlash to the controversial plan to prevent California wildfires plus the ballooning national deficit the fleas they are heating water and grilling food using a propane barbecue outside food is a big issue because we don't have any power so you have to be when you open the fridge and freezer and there's never really a deadline that you're giving initially four when the power outages blend has investors don't see positive future for this company and nobody wants to take a risk of owning this company and they're looking at some of the worst okay I live in Moraga California and I'm a nurse and they're essentially spending nights huddled around the gas fireplace to stay warm and they have to wrap the baby in two layers air conditions that California has ever seen that they're having wins above eighty miles per hour hurricane like winds and this is probably only going to get worse is caused by its equipment by essentially shutting off the power up to two million people were affected the largest blackout over the weekend and our colleagues pretty ham handed approach to trying to prevent fires yeah it's unprecedented there's no company has ever just decided that we're going to shut off the power to try to prevent let's go visiting with some of these people gets down to forty here and it gets really cold especially for my eighteen month old my name's Tyler Ray Dot com twenty nine years old because of climate change yes only even worse because of climate change and PG knee sees the only solution to limiting the potential damage as just shutting down the road sure altogether but isn't there another option it feels like this can't be the only option that's what I was wondering is ironically this is the place where you know you would growing threat of fire that's unpredictable the solution to this problem looks like it may be in pudding wires underground that takes I'm talking about huge swaths of people in California that have been affected by these blackouts and it does seem like want to see technological innovation address this problem pizzini says is doing everything that it needs to do to protect the safety of Californians in the face of I can imagine that finding billions of dollars to be able to do those kinds of big infrastructure projects doesn't seem like a short term possible not in a position to invest in that kind of thing right now a lot of people are mad at them for not doing this ten years ago that they think that we're in the position now because this utility didn't take the steps that they needed to take last decade there aren't that many good ideas right now and to put a fine point on that governor new some solicited Warren Buffett to come nation of this utility company would it would go towards something like how the government operates the water supply and water in California there are a lot of governor of California is just asking a billionaire to come and bail them out so if Warren Buffett decides he doesn't want to do that then then what's going to happen Jerry Brown's administration and he watched as p genie did not improve its infrastructure did not set itself up to prevent these kinds of situations happening gene so I think that there is some of the blame falls on state of California here and potentially they have to be part of the solution the government taking over are the largest utility in California poses some serious risks which are you know if there are large fires in the future sparked by Jeannie it's the government's responsibility than you have some serious questions around how you're GONNA pay those out it could destroy California's budget this is you know tens of billions of dollars in liability in take over the company Warren Buffett has not expressed any interest in coming to takeover pg any but I think that illustrates how desperate the situation is where the new normal and with respect to the L. A. PG need this is not a ten year process let me reject that outright as a governor you know previously he was in governor billions of dollars many years in in in in some cases it will take technological innovators so and if this is a utility that is currently facing bankruptcy Doug Nolan reports on corporate accountability for the happening and on top of that both the President and Republicans and Democrats in Congress just keep edging up the spending and so we are back in a situation where the California responsibility when you know people say that that it's part of California's fault by gotten a mess inside of that for one government isn't too happy with PG knee right now and I think he benefits politically from the fact that he can blame genie this is not the deficit was so big that Democrats were overspending and then he as a Republican would be able to bring things more in conservative fiscal lines so what are the Treasury Department announced Friday well it was the big announcement that everyone's been waiting for how much of a deficit in the United States run then the analysts I talked to so that it is increasing likelihood that the government may have to take over p genie that you might have to structure it as a municipal government is spending basically a trillion dollars more than they're bringing in revenue and it doesn't mean the world's going to end tomorrow but there there's legitimacy fiscal year two thousand nineteen and the Treasury announced on Friday that the United States had a nine hundred eighty four billion deficit if he were elected he would totally wipe out the US federal debt within eight years you say you want a balanced budget actually that we're talking about in California that that's a significant chunk of the state's budget so you know this is going to fall potentially on the tax payers concerned that you just can't keep doing this forever and isn't that something that president trump talked about a lot on the campaign trail the fact that and I feel like there are no good options here it's a lose lose situation Doug thank you so much thank you reporting for the post this is an unprecedented increase during good economic times traditionally when the economy's doing well if we're wing as much as the president says we should be taking in a lot more tax dollars from corporations and from individuals working again and that is just not certainly was trying to signal to Republicans I care about the deficit I'm going to be fiscally responsible I'm going to get the budget on track and shrink these deficits when in fact it's a fifty percent under his his tenure so far so it certainly just climbing year after year and has president trump or the White House said anything about the hey we're going to reduce taxes for individuals and corporations and that's going to generate more revenue from the treasury and again economists across the political spectrum said hypocrisy the Republicans caring about controlling the deficit and bringing down the debt when Democrats tend to be in the White House and then they go a little bit quieter is something that is good for the deficit meaning are we reducing the deficit or not it is time to deal with America's problems how can you raise the debt limit and do nothing about the underlying in problem George we've spent more than what we brought in for fifty five of the last sixty years this year the federal government have more revenue than any year in the history of our country three yet we're still going to have a nearly seven hundred billion dollar budget deficit president trump when he was campaigning and twenty sixteen made this eye-popping statement that when Republicans are in charge I think what's particularly hurting president trump is not only did he promise to eliminate the that during his presidency he and many of his colleagues were out there selling the tax cuts back in the twenty seventeen by arguing that in fiscal two thousand nineteen nearly a trillion dollars America is back and trillion dollar deficits heather long as an economics increase so basically everybody in Washington shook hands and said let's spend more it's one of the few things they agree on so what have we heard from Democrats on this has not panned out it's gone a lot more quiet on the deficit issues among Republicans since trump is taken office a number of people are pointing out that got it but let's not forget spending has also gone up under president trump spending on what president trump likes to talk about how he's boosted funding for all and basically it's costing two hundred billion a year and that is certainly helping to drive these deficits higher under president trump no doubt about alder dash and that's not how it works it's not going to happen and we are certainly seeing that in the numbers where revenue is barely up and again that's very different it's immoral to steal from our kids I do want a balanced budget we could do it a lot quick I mean I've heard people say we'll balance the budget within twenty years I'm saying twenty years what are you talking about into drive higher deficits so they've been pretty quiet on this issue although many will point out that historically the deficit has gone down under visit the tax cuts that the Republicans and president trump pass certainly are not helping the situation they were enacted at the twenty seventeen they took effect January first president are talking about big ideas and big programs that would probably also increase the national deficit Democrats are not going after president number of recent democratic presidents if the deficit continues to grow either under president trump or under a democratic president that might bring in a whole military and defense programs that is certainly true but in order to get that passed Democrats in Congress insisted that funding for a bunch of domestic programs also twenty eighteen it was the largest corporate tax cut and US history and also a pretty substantial tax cut for most Americans as enormously you'd see a big boost revenue in good economic heater so tell me more about exactly how the tax cuts have resulted in such a dramatic increase in the because I think that it's kind of an awkward position for them that yes president trump is being what someone call hypocritical but at the same time a lot of Democratic candidates for and now when Moore thing how student athletes could start to make money all set of new social services that need to be paid for what are the long term implications of that we were just an uncharted territory in the sense that they're and for these Republicans who would previously have been very excited about the idea of eliminating the dead are they saying anything about the fact that this promise emails from people like why are you making this out like it's a horrible problem in the United States can borrow debt really cheaply right now I why why wouldn't we do that too fun intially irreversible problem that suddenly stops just about everything overnight great Republicans have traditionally been the ones who squawk the most about rising debt the way I look at this is at the bottom line what we ought to do money and you can debate how much more the deficit would go up under different candidates but almost all of them have an increase in domestic spending in a way that's probably trumped over the rising deficits at least not among the two thousand twenty candidates and the very simple explanation why is almost all of them want to spend more money fleets who the NCAA views as student athletes are students first and athletes second my name is Ben Strauss rates historically speaking the yield on the tenure government bind is in the low to percents this is nothing's peanuts borrow right now and the concern happen and we've written about the deficit ally the Washington Post both under President Obama and under president trump and we get a lot of could come a time when the United States had so much debt that basically people around the world start to question rams and again it's not a problem until it is is it's sort of an eighteen twenty percent rates and that would be a huge problem for the United States like overnight funding dries up we can't support these programs the real question is when does the me from playing college sports the bedrock principle of college sports in the United States since the nineteen fifties has been a concept called amateurism and what it means is that L. in court against any incremental changes over the years you know that would increase benefits to athletes so what the NCAA said yesterday that they are willing to college athletes who are driving this business not seeing any of the money begins to look a little absurd but the NCAA has done a really good job of beating back these attacks and so very recently there were ever GonNa pay it back and if that happens boom overnight there could be a crisis at the moment United States can borrow money for very low a huge departure from the way the NCAA has talked for really seventy years so basically for the last ten cedar or that they are going to instruct working groups to consider how they might allow athletes to profit from their name their image and their likeness is introducing similar legislation there's discussion of federal law and so that is the impetus behind what the NCAA is doing. It's not a proactive statement this is better now flowing through college sports this is a ten billion dollar industry you have coaches that are making ten million dollar salaries and so you know the optics as well as the reality of going forward I think remains to be seen you could have athletes doing endorsement deals for Coca Cola for Nike for and that's Pretty Amorphous there is nothing actionable that they said yesterday there are a lot of caveats in what they said and so what this means Tangible California passed a bill that would go into effect in twenty twenty three that would allow athletes to sell their images do endorsement deals we don't believe you're going to repay and suddenly they're demanding really high rates if you look at countries that typically can't pay like Argentina you're talking about like to the NCAA this is what makes College Sports College Sports. What makes you tune into Alabama playing auburn is that these are students and not professionals they've gone to great lengths over the last seventy years to ensure that this is the system that continues Dave police schools athletes they fought tooth and nail along is an economics reporter for the post today so you can check it out I am Martine powers we'll be back tomorrow with more stories from the Washington Post ever a sports media in sports business the Washington Post and I am the CO author of indentured the inside story of the rebellion against the NCAA and accord being able to pursue their own market value in a lot of ways then Strauss covers the business of sports for the NCAA and universities Gwen to go that far down the road I think is still a question because in the statement you had you know very reactive to what's happening around the country now the second part of that is what are they actually sang beyond the statement that they are going to consider this awards like consistent with the collegiate model you had words like benefits instead of compensation and so I think what's important notice and local car dealerships for local businesses athletes getting compensated for a video game for College Footballer College Basketball now whether the NCAA really wants to maintain control of this system this is not a statement or or not an effort to sort of open the door to athletes taking this economy that is proven to be very lucrative for coaches administrators schools a number of states followed suit Holly Deep Jorgensen has been making a series of tick talks featuring real life presidential candidates they are very funny I'll be sharing a threat of those videos on twitter earn is you get to a situation where people around the world who've been buying this dad both in the United States and China in entity all around the world say years there have been a number of challenges to the college sports establishment there have been lawsuits of football team tried to unionize and essentially it's in response to the huge amounts of money and if you're on twitter follow me at Martine powers for posts about the behind the scenes happenings at post reports and around the Washington Post newsroom are I think that's it for today's show thanks for listening finding a Washington Post report I'm Martine powers?
LG Creates Battery Powered Mask #1471
"This is Geek News Central. My name is todd. Cochran coming to from FEMA region five of the New Media Production Studio designed by Automated Dot Com in Coldwater Michigan. LG. Introduces a face purifier. Movie leakers get rounded up. Tick Tock is in massive turmoil. An instant cart. Apparently they're greed has caught up to them. I want to welcome you episode one, thousand, four, hundred, seventy, one of the new central podcasts for Thursday. August twenty seven this show is sponsored in part by go daddy dot com and listeners just like you great deals from go daddy can be found a central dot com forward slash go daddy you can support this show today at Kikkan essential dot com forward slash insider. Give a warm welcome to all the new list the show. Thanks for being here. Thanks for checking out for the very first time. Make sure you take time get a receipt center dot com get subscribed the show sign up for the newsletter when you're on the website that's the best way to really stay connected to the show. And, of course, you can join our chat room at get news dot chat. That's a mastodon chat server or discord chat services available be Lincoln. The show notes egging central Dot Com. And you can always contact me via email geek, news at gmail.com. You can follow on twitter a at Geek News. Garcia. On facebook as well. Make with me over there. That's awesome and of course, partners shows all linked Keith new central and check out all those shows out hate today's show of course, is sponsored by the longest running continuous sponsor podcasts. Our good friends at go daddy dot com. Gaetan central's Ben sponsored by go daddy since June of two, thousand and five, and we've got great deals for you where you can always save a ton of money. The most important thing is to get over to EAT CENTER DOT COM ports at go daddy and use those Promo code whether it be thirty percents off a new product purchase a four, ninety, nine, dot com dollar month economy hosting for the first year with a free main dollar month manage wordpress hosting for the first year with a free demane get ready for the fall corona virus lockdown based starting a website getting up running. And get yourself something going there. So that he has something to do if they. Revert to that but also get trial go dating website builder your choice of personal business or business plus plants really you know be honest I joke all joking aside. Getting set up with a website of your own. Allows, you really do do many things. He Sir podcast started blog. You can set up a a online shopping they have it all I have everything set up. So you can get going with a business or just reserve domain name that you think might be valuable someday in the future and of course, lots of discounts and all their other products. US. MAY THIRTY PERCENT OFF ON NEW PRODUCT PURCHASE CODE All those codes can use to save a ton of money to get online but those economy plans and management for US plans with comes the free main twelve bucks get you started. Twelve bucks for a first year you can't beat that. So again, if you are using my promo codes, you're definitely supporting this show sporting the writers of new Central and of course, me pay the rent and everything else that I do here definitely appreciate your ongoing support of the sponsor. Go Daddy again, take time yet already getting central dot com forward slash go daddy we definitely appreciate Hey Mike how you doing. Ben, chat with some of your people, I think today. Some emails back and forth. So at least some support tickets I think they're people. So I hope you're doing well but if you're watching the show, make sure you say hello do that either on Youtube right here on my facebook page scrape appreciate it when you check in. So what's going on well, didn't immediate show yesterday which I haven't published yet. They need to get it out. So maybe I'll do that tonight while this one is processing. But more importantly, we have a new set of conspiracies. That was come up by our conspiracy. Coordinator. And This is from Mr. Fixer he is our corden he is our conspiracy guru. and. He's got to forest tonight. So did you know? Apparently it was not tanning that sank, but it's sister ship, the Olympic supposedly the Olympic had been damaged collision and there was evidence to that the. Owners had switched the two ships and then sunk the titanic Ak the already damaged. Olympic for insurance money. That's the ultimate conspiracy of a lifetime. Number, two Paul McCartney, did you know their conspicuous it conspiracy is a he actually died in nineteen, sixty six, and now a look alike stands in his place I. Think I've even heard this one to Mr supposedly the other Beatles were in on the whole thing and help hire someone who looked and sounded and acted just like him but they soon began feeling guilty for lying and start hiding clues about his death in their music. So if this is a case, he's like one of the richest look-alikes in the history of mankind. So those are your two conspiracy theories for the week. Do you have any? Do you have a conspiracy theory? Geek News at G. It's a place to send your conspiracies that we can cover in the show. Definitely want to to hear from you. So you can, of course, join our chat room where we have a dedicated. Group of listeners that are contributing to the conspiracies there and there's also One, it's Eric Conspiracy. Group. Talking about the Russian chocolate conspiracy, you'll have to send me an email to be part of the slack group do get access to that. So anyway, that's where we're at with conspiracies for this show. Hey, depreciate Ivan some of you have been sending me DVD's. Your old collection DVD's is greatly appreciated. Today, was kind of a weird day I as you guys know I stayed on Monday. I had just a massive. Massive workload this week with lots of meetings Lots of discussion with vendors just went on and on, and my last meeting finished about four fifty. And here in the office I have a couch. Wachter on my desk, lay down on that couch and I mean, instantly I think passed out the only thing that woke me up was kirk head finished the show prep about six. Oh, three you're something this evening and I heard the Ding from slack and that was probably the thing is saved me or I might still be asleep in the couch in there. So yeah it I'm looking forward to Friday even though I've got a full schedule tomorrow but yes looking forward to the weekend. So hope y'all doing well the well, let's go and get into the content. got a good stack of stuff for you tonight again if you're watching on facebook thanks for being here. Definitely appreciate Your Participation Watch the show. So LG. Has and I, think this was in work for a while. made an Air PERF appear fire for your face in it. It'll blow clean filtered air for up to eight hours at a time. So you WANNA put this big monstrosity on your head I'm sure it's GonNa. Hurt your. Yeah. Headache overtime. So It's got one, hundred, Eighty, eight, hundred, twenty, million battery. That's heavy in itself. And what type of protection does it give you? does it say? Someone's done one for with an air conditioner but I don't think they claim that this is a Rona. Protector. It says the pure care where air purifier has a pair of three speed fans in a pair of Hesse. Style filter similar to what spine an LG household air purifiers simply breath as normal and an inside. And an inside a respiratory sensor will detect how fast he should breathe. DHEC how fast you breathe as well as of I to justify and speed. So So is this what we're all GONNA up wearing before. It's all over raw gonNA be walking around with battery charged air mask on her face. So again, no no reason to even understand what the protection level on this is. I'm not even going to try you know I've got I've talked about it in here of yet to air filters in my studio that are at the Micron level that it should. Be doing something there's no claims on the website but I've had to air purifiers here mostly to keep the dust down it's been pretty effective to I've only ever had I've had to Dustin Studio one time so far, and it was because I failed to change out the air conditioning filter in things got a little bit overwhelmed in here. But other than that I, don't know where you want to wear an air purifier on your face. I'm not so sure that I want to. So. Piracy of media has been going on since really the beginning. And I know back in the day there was a software there was media people would share hard drives do all kinds of crazy things to to share median into pirate stuff. But I guess these gents. Or part of a global piracy ring called Spark Group. And the United States is charged three men with copyright infringement. Two of these men have been arrested in lawyers and eighteen other countries helped shut down servers. Used by the group, it's estimated that the sparks group caused film production studios, tens of millions of dollars and according to DOJ since two thousand eleven and three interested in other members of the spark group probably tame cooperated DVD's and Blu Ray disc from wholesale distributors. Allegedly, they then cracked a disc in decimated film TV content via the Internet prior to the. Release dates which allowed other people to burn really the. The movies and then repackage them and sell them as original. I would assume I don't think much of this is actually being done. As a way to spread torrents and stuff seems like a lot work and seems like people would be looking to make. Money off this. But This crackdown comes less than one year after two men pled guilty operating a pirating streaming service. where they were ordered to pay sixty, two, million dollars, the privacy suit. So I don't remember what happened with that one but anyway. they're still going after pirates out there and with services like play on. and. If you haven't looked at play on plans pretty slick, it's really really good for you. Know I got great Internet speed here in the studio. So I can pick some that Blake series that I wanNA watch and I can run through play on and then I get basically the media in a format that I can put on my. Can put on the What do you call it on my media server at home and I can watch the movies just as if I was watching them live on Netflix and probably a lot better quality because of the the capture quality here, Thi- speed Internet in the studio. So. Very cool. But anyway keep. Firing Away Ladies and gentlemen your. If. You WanNa keep submit DVD's to the show or to me I'd be definitely appreciated. It's it's good for entertainment. Okay. So I'm getting messages from my mom. You saying here. Must Roll the carts in. Sorry. Okay. So next thing up in the stack a Kevin Mayor. Who is the CEO of Tiktok quit? Less than six months in the jam he he's out. And He basically left because of the political dynamics. It's basically A situation where he was probably going to be out anyway, someone bought the company Tiktok says we appreciate the political dynamics of last few months significantly change what the scope of Kevin's role would be going Ford and fully respect his decision TIKTOK spokesperson said in a statement. To the verge we thank him for his time at the company and wish him well, and he announced his email as departure vian email. And but of course, amount of pressure that's been going on and there's a lot of people in play to buy tick Tock. Oracle is reportedly near twenty billion dollar deal. That is is is being largely supported and So Oh, isn't that interesting? I'm reading a website called the rap dot com and when I rolled up a little bit it big this big pop up here. How how do I get rid of that? I don't want to subscribe. and. It's very annoying. So okay well, I guess I can't read any more about his article. I. You know I hate it when come these do that an here's I I just I just cleared it Walmart is also joining the fray with Microsoft to bid on. Tick Tock. So can to old companies run a young one. So lots of activity here. Really Weird that Tick. Tock would consider our Walmart would consider this. So Oh. I guess together. So. We believe a potential relation with Tok in partnership with Microsoft could add this key functionality provide Walmart with important way I reach and serve Omni Channel customers as well or third party marketplace in advertising business. In other words, you're GONNA get advertise Walmart products on Tiktok. So Okay. Well, WE'LL SEE What's going on here? Now Tick Tock is supposedly. Cells US Canada Australia New Zealand operations in one full swoop. So we'll see where this leads and what happened the clock is ticking. INSTA- card has been sued by DC T. Attorney General over deceptive service fees in a lawsuit filed Thursday. Washington DC's attorney general alleges that they'll grocery delivery service try tricked customers with service fees, disguises, tips for workers. So they put a service fee. On Your Bill. As. You're checking out and then allowed you to increase the percentage eleven twelve, thirteen, fourteen, fifteen, eighteen, twenty, percent. And it made. It looked like it was a tip. To your delivery person but it wasn't you you. You were given the opportunity to give Ted talk more money. How Pretty Pretty Gutsy. And so it trick customers with service fees, disguises, tips for workers. So they're going after that cash someone else had this happen to him too. So, they're gonNA, go after that money. It's from back in two thousand, six September. Two, thousand, sixteen through April of two, thousand eighteen and they had gotten called out and change the policies after they'd gotten caught on this but they never refunding the money that they collect it. Do, you have a car. Has. It. Ever had a recall. Well my Ford. Has An APP and they tell me if there's a recall I've already had one issued on my by Ford Edge but the N. H. T. s. a. has an APP now. They will automatically alert you. It's pretty strange. There hasn't been an after that already, but now there is so the National Highway Safety Administration up to set game design of its SAFERCAR APP. The, date NHTSA announced Thursday as automatic alerts in invented automaker recalls vehicle. So you gotTa do is enter the car that you own and it will send you. An alert to yours smartphone when when there is documents to view about the recall so that you won't have to rely on your car manufacturer. It'll come straight from that NHTSA AS A. Rita says do not use a cheap fiberglass air filter with your air conditioner. Oh, I'll have to look and what I see I. The my sister Buys them by the box. I have to see what she gets I'm not sure. Windows ten insider preview build comes to the laundry list of fixes, includes victims for printers, headphone problems, and bug in outlook in edge. So if you are. Looking to test us out there seventy two fixes in the upgrade update range from tweaks to the start menu and task bar to fixes for bugs in outlook edge inactive ex. there's memory leaks, headphone problems that they fixed by metric issues as well. So it's a winter's windows ten insider preview build nineteen, zero, four, two, decimal, four, eight, seven. So Hey. By the way I WANNA make a mention if any of you are using Graham early with chrome. In a certain version if you visit Geek news central all of a sudden, the audio players will start playing automatically. There's a bug in grammar early that bypasses the the rule not to preloader play the auto. The audio automatically. So again, if you've got grammar early installed it in certain versions of chrome, it will cause the player and beaten in central to play I. Apologize if that's happened you it's not on purpose actually, I don't want that to ever happen because it skews my download numbers. But, we've contacted Graham to they'll get a fix. Now. This is interesting article. Virtual power plants are coming to California apartment buildings. And there's a lot of apartment buildings all over the world and the majority of them do not have solar panels on the roof. But what they've done is in a apartment complex in California yes there's four hundred some units. So I don't know how many different buildings there are but they put solar panels on all of the apartment complex is. Buildings and it's in Fresno. So, rent for one of these. Is about a thousand eleven hundred dollars is pretty normal rent actually on the low side for for California. And According to the website, they describe complex as a luxury retreat staus setting. And again, the cost falls in line. So what they have done here is pretty doggone brilliant as a developer goes. So they've put solar panels on the building they've put batteries as well. So what they're doing here is they're doing a a little bit of shocking and jiving so during peak. During peak power consumption time when when the rates are the highest, then they go on battery or on solar and wanted as long as they can in the early evening. Goff. Battery and then at some point if the batteries are expended, they go on regulars city power whatever it is. But in the end, the The people in the apartments pay about ten percent less. For. Electrity as if they were hooked up to the To the normal. Electric Grid and paid PG. So. Instead, the apartment complex owner pays PG and e. and the renter pays. The the complex and pays about ten percent less. But I can almost guarantee you. They're making some money on the margins over time in the difference that they pay p Jeannie and what they get from their renter. So it's a profit center now. For apartments and it's touted as you know, it's all green and people like that, and it's smart for the real estate Marketer investor to do this. So again, it's called a virtual power plant, but you've got gotTa have enough of a complex to do it, and they feel this is going to be popping up all over California because it just makes sense. From from a revenue standpoint and the same time, it lowers the impact on the grid and the people that had done the investment in solar have essentially they're making money off it over time of keeping replay solar panels over time. So consoled panels are good for about twenty years. they do lose efficiency each year, but still if you can get ten percent off your logistic cost, that's just another bonus for living in that apartment complex. Tesla with an autopilot on hit a police vehicle. The driver admits he was watching a movie. The to the IT basically was a double. Car Stop where they had to police officers had vehicle pulled over the Tesla hit the the vehicle the outermost vehicle which pushed into the other police officers vehicle, which then impacted the two officers through them to the ground. But no one the officers luckily, we're not hurt. So. The driver's charged with a violation of the state's move over law and having a television in the car. So he was emitting to watching a movie while the car was auto driving. So once again, you just can't count completely on these vehicles to to drive themselves and to keep yourself safe. a lot of chemicals. Lot Of police officer vehicles get hit on the side of the road regardless but this is just one more that could have ended very very badly for her the people outside their vehicles or even the even if they had been in their vehicles. So Tasse got a little more work to do their. facebook is blocking searches for the name of the kenosha shooter. This is interesting. So. The names been all over that the news and everything but this kyle right in house. The gunman who has been alleged response for killing of two protesters in Kenosha Wisconsin Tuesday night. So. Rolling Stones was looking for this and notice that they couldn't find any information a search for the name a search for the name returns no results while a more general search returns memories with the shooter's name included. After he was identified in charge on Wednesday facebook removed his profile blocked users from creating new product profiles under the name of concern, the copycat profiles could be used to spread disinformation. But blocking searches for the name as a more drastic measure particular time when interested in the details of the tax peak, the platform does not appear to blocking any content from being posted shared, but it's apparent limiting its accessibility through search. facebook confirmed it was blocking searches but downplayed the significance of the measure. It's not actually knew we block STU-, we block searches for a ton of stuff for his child exploitation content. So Anyway we will See where this develops but This is interesting that they're blocking information. T. Mobile's latest rebel phone offer spy g speeds for two hundred dollars. It's the most affordable five G. smartphone the United States according to t mobile. So the R. E. V. L. Five. G.. Is. Cost three ninety nine but it's it can be snapped up for two hundred if he agreed to switch or add a line that's the. That's the catch me there. So it's really three ninety nine. Amazon Halo is a subscription fitness, wearable and platform. Amazon. Hill uses machine learning to judge body fat and monitor your tone I'm quite fat. So I don't know what the word for that is tone. I am not tone I'm plump. So Amazon is Oh, longer content allowing mainstream wearable technology companies dominate the fitness space so they have introduced. A subscription fitness product, you know a subscription fitness product is just you pay money for telling you that you're not doing anything you can't go anywhere. You can't go to any gym. You can't. You know some states still you can't legally walk around. So Anyway It's called the Halo Band and you look at it and Is just that it's just a ban there's no information you have to look at your phone beginning information off it. So I guess it's just tracking what you're doing. That's very, very curious. So Anyone gets one of these WanNa hear what you did with it or how it works in give us an update, but it looks like it gives you. The tracks your sleep. What you've done. I not seeing everything on the screen here but anyway. I've not where my watch for two days forgot to put it on two days in a row. FACEBOOK is suing a man who sold fake instagram likes finally and they're starting to clean up the company also sued a UK developer. Permits using user? Data. So facebook is once again taking issue of fake instagram likes to cow to court companies doing a man who sold fake instagram likes and comments as part of fake engagement service. The service called. Khat and a K R ut k a used network of bots and automation software. Did you bit distribute face likes comments, views, and followers and whereas these folks out above it probably overseas somewhere. And they also went after another company called Moby and a developer her that use malicious offer to collect facebook data from users. So anyway there there's these things are diamond dozen they could do they could sue someone every day not shut down. Hewlett Packard has beat quarter three estimates where the big increase in book sales not surprising at all with the COVID nineteen pandemic driving up demand for notebooks HP says it's shipments grew by thirty for thirty, two percent year over year. That's huge. HP's non gap diluted net earnings per share came to forty nine cents a revenue fourteen point three billion. Down two point, one percent from the prior year period ounce for expecting earnings of forty three cents on revenue. Thirteen. Point three, one, billion. So quarter three sales were very very strong and again. notebook unit shipments, Rep Levin percent, and up thirty, two percent on desktop units so No toting ship rep eleven percent with notebook units up to thirty two percent and desktop units down thirty percents. Okay. That makes sense. So, not many people in the corporate world buying computers but lots of People that had kids in school at home buying notebooks. Are there's a five G. coverage map every US city with at and T. reason and T. mobile that has five G.. There is now a map available and Verizon's released set maps and so his other providers this link. Oh, be up in the show notes to check you out. So if you want to see where your provider has five G.. And again, some of it is six, hundred megahertz five GM millimeter. We've wave five gene, some of its two point five Gigahertz by G. Yes. I'm confuses you are so link up show notes on that. Google photos is taking a page from snap seed with coming editor changes. The new Ui emphasizes text over icons. So The new design replaces a curly icon you I with one that makes greater use of Tex. So I'm not I've never used snap seed, but they say that looks like they took a lot of the. allow the features it looks like from snap seat and incorporated into Google photos. I prefer tax sometimes they don't those little symbols mean as well. Google maps has been updated. The saved tab makes it easier to find and remember interesting places you have to. You'll have to update the latest version Google maps able to see the changes so you can you can all your recently say places will now show up at the top the save tab for easy access. You can even have your nearby safe places sorted by distance and arrange in Carousel. So who was trying to make it easier for you to get around those places that you commonly go to. But if if there's places you've saved, don't you really know where they're at already So, on this show, we've got a whole bunch of top list. and. I guess is just the time for these types of list come out I don't know why. But they talk about the best camera phone for twenty twenty search with the apple iphone eleven pro the Google Pixel for the iphone eleven. Pro What's the difference? There's t that's the same thing. Apple iphone eleven pro number one. Oh. Best. Okay. They they raided by video and photos. Best Phone camera for professional Sony, experience. Best. Phone. Camera for under seven hundred dollars apple phone eleven. So a anyway a list of features if you're looking for specific features. Apple Google in. More, companies say they are not. Again. You'll say they are not responsible for child labor in the Democratic Republic of the Congo. Not. Only was apple and Google it was apple Google Microsoft Dell and Tesla. Are. All. Accused of child labor. These companies say they don't own the mines and use a third party suppliers. So connection can't be confirmed for stuff that they get out of the mines in the Democratic Republic of the Congo Lot of precious metals come out of the DRC. So they say we cannot be responsible for this where they're not where we are not running the minds we don't like it. But there's nothing we can do about it. and. Some of this is probably true because there's probably limitations on they work and get some precious metals. We don't do much of that here in the United States for sure. The Best Portable Power Stations of twenty twenty, and there's a these are pretty cool. These these power stations. The The best overall is the jackassery explore one, thousand I just open this up on Amazon and see what this bad boy can do. So it's it's not cheap nine, hundred, ninety, nine dollars it's a power station explore. It's thousand two watt solar It comes with a solar panel to. outlet solar mobile lithium battery. Outdoor. RV, in. Emergency camping. So thousand watts possible. That's that's that's a beast, the bis the best mid range is Klein. Tool kt be five. Would you ever thought we were carrying around this much power if I want to spend a thousand bucks? I'm a frank. If I'M GONNA spend thousand a thousand dollars for portable power pack. I'm just going to buy a generator. Yeah, they're noisy, but you can buy little Honda ones that are pretty quiet. Why spend that much money I would just by little portable generator I think. But no one wants to guess generator noise. When you're out camping, I, would suppose but the best budget one is rock POWs three hundred watt unit. Obviously not that much power availability out of that. Amazon's first fresh grocery store opens with. High. Tech. Dash shopping carts this is by imitation only where's this going to be? It's going to be in Woodland Hills neighborhood of Los Angeles. The store will sell food like pizzas, sandwiches that appeared on site as well as range of items from national local brands is intended to cheaper alternative to Amazon's. Stores Oh cheaper by how much five percent And Packed with. Tack. In that it will not use just walk out cashless technology. But the fresh store in. La. Is the first location where shoppers will be able to use. Amazon Dash. Carts which you log into using Amazon apple quipped with cameras and sensors to if I which items you drop in the cards compatible shopping list made using Amazon's Alexa Voice Assistant. You then automatically pay without having to wait in a line at the checkout while that sounds like. The same type of deal Amazon says there will also be echo show devices dot around the store to help ease spine their way around. So They have a thirty, five, thousand square foot fresh store doesn't sound like a place where you just dash in. that. Anyone gets into one of these. Take some pictures sure. We'll see some unopposed opening. Also something got stuck in here today there's a little bit. Uh I I need more information on. Abbas making Kobe nineteen exposure notification on IOS a feature. So say that again, apple makes covid nineteen exposure notifications and I o s feature. Alba's introducing limited support for covid nineteen exposure vacations without the loading and APP. This is phase two of the Apple Google contact tracing. Apples currently, Beta testing. It's Iowa's thirteen point seven update among developers. The main edition to the new version is expansion of the Kobe. Nineteen exposure notification API apple says will let iphone users opt in to receive exposure notifications without the need to download an APP from your local public health authority. design, but even Noviny. Half of thorns have an APP when apple and Google jointly announced the move to introduce contact tracing tools within the operating system they committed enabling a Bluetooth context system. So, this is what I was thirteen point seven ushers in. This the way this works gives iphone users control over what information is shared if it all but does make a few compromises while you can opt in to receive notifications, you don't have to. You. Of course, the writer says by think you probably should you can't actually report on your condition unless you also download and solid supported public health. Interesting. So I was thirteen point seven, you can turn it on how many of you will be leaving it off. Injured central is the list of the best android phones under two hundred dollars and twenty twenty I won't go through that list. Also. android central has a list of the best wireless ear buds for twenty twenty. The number one is a Jabra elite seventy, five T. they definitely do the an apple air pods pro is at number eight. Wow, Samsung, galaxy buds plus sennheiser momentum to wireless to. Even an off key issue n five. Wow. The Al. Air Pods number eight you wonder if that's a dig, this is android sight. So you just wonder sometimes. Yeah. All right. That's going to bring me to the end of the content today pretty short, pretty short show. Let. Me Go over here I think I've got I don't know if I had an e mail come in. And I remember I can't say who it's from. This is a good one. This is a good one. So the writer says todd. Probably, best to keep my name out of this one. Year mentioned the department injury and Apple ipod reminds me of a time when I worked for a well known Tech Company back in the nineties. Our Department produce software for the analysis of power supply networks. You put power stations, transmission lines, substations, houses onto a map, and the software would work out the current flows and voltage drops it could do fault analysis and load balancing all kinds of clever things. Back. Then we are asked to meet with some representatives. Of A U. S.. Government. Agency and demonstrate our product. They came to us and it was first names only no business cards. During the. Conversation became clear that they weren't very interested in things like power flows and current losses, but they were very interested in fault announces I e. what happens if something goes wrong asking questions like if this transformer substation was damaged, could we tell which parts of the network will lose power quote unquote? Without them saying anything explicitly by the end of the meeting, it became evident that these people want did not want to model the electrical power now. Gives me by the end of the meaning. It became evident that these people wanted to model the electrical power networks of a certain Middle Eastern country so that they knew what to. Take out with cruise missiles to maximize the power to the cities. They bought the software regards anonymous writer Yes, you take out certain substations, all kinds of our hit a couple of substations, and you know you put you put a city in the dark. Having to completely destroy their infrastructure. You know it's easier to take out a substation. It is to take out a or actually it's smarter to take out a substation takeout entire power plant. 'CAUSE powerplants take years to replace substations take weeks so I hope you guys charge them a premium for the software. And the ongoing updates. So when I think are anonymous writer for that information, that was a pretty good one that was a pretty good one. All right. We're going to bring the show to a close again a little bit shorter one today definitely just you a little bit shorter. Newsday, I appreciate they'll gets me out of here a little bit earlier today from a production standpoint buddy appreciate your all's participation the podcast. Thanks for tuning in. Thanks for being part of the family here. If you're not subscribe over to the website and make sure you hit subscribe on the on the particular. podcast APP of your choice whether it be apple podcast Google podcast stitcher speaker just goes on and on and on all the different ones that are there on the website to be able to subscribe to the show, we do want to think Oliver insiders for their ongoing continuing donations the show it's it's greatly appreciated. Your contributions as an insider is you know helps make up A. A A part of the you know the but we use here from the normal operating costs. If you haven't considered becoming insider, it's maybe it's time Geek Central Dot. COM Ford such insider. We can start it to two dollars a month, and if you want to really get you know one really want to support the show kicked all the way up to two twenty five or make a one time donation. We have people doing that. On a regular basis. So definitely appreciate those folks that are supporting the show each month with a with a contribution I don't take it too. Lightly it is. It is greatly appreciated at the same time. Thank you for the ongoing support of go daddy and buying their products and services of will know here next week or so I guess what? How did for Aug, Burnett quite to the end yet so we got some time to still make some progress there, but definitely she it's hard to believe isn't it? That We. Are. Already. Almost at the end of August and September is right around the corner. It's just truly Remarkable they're keeping in Hawaii. They just locked the entire state down for two weeks starting today they basically, they're on full lockdown central workers only. And Day I don't understand. No one's going into the state. You know they're having a very minimal traffic in Y- do go in you're locked up for fourteen days. but yet they're having to go into another two week lockdown. I I'm still of this firm belief that you just you know this is going to run its course and you can't. You can do what you gotta do to protect yourself and others but it I think just to a certain point. You just can't completely a-, protect yourself one way or the other. So I duNno, it's it's discouraging. So it's probably going to be late. October before I maybe not even then before I get back to Honolulu but it is what it is. It's going to become critical here. Soon I'M GONNA have to call my doctor and say, Hey, I'm just about out of my prescriptions you're going to have to write me a local script. I can get something locally. So usually use the military FACILITIES TO PICK UP MY PRESCRIPTION SO I. to go back to Hawaii able to kill two birds with one stone it will get a script picked up and everything but I don't think that's going to happen here anytime soon. So all right. Let's go ahead and bounce out. Everyone thinks for being part of the Family Ted Rita Everyone Mike. Thanks for watching the show everyone stay safe take care of the Elderly Watch out for one another and have a great evening and take care of Cenex by.
When 'Public Safety' Blackouts Are Meant To Prevent Wildfires
"This message comes from NPR sponsor xfinity some things are slow like a snail races other things are fast like xfinity x. by get fast speeds even when everyone is online working to make wifi simple easy awesome more at xfinity dot com restrictions apply and what might they tell us about the threats the rest of the nation's power grids face joining us from austin texas is russell gold senior energy reporter for the wall street journal and the out two days over the weekend we were supposed to lose power last night but we haven't lost it so far and you know i live in should clarify that just a little bit here's the CEO of PG any bill johnson speaking at an update last night where they were updating the public about these outages started in washington a year ago we spoke to the mayor of paradise california just days after a wildfire broke out there at least ninety percent of the home orange today as more fires burn up and down the state wine country is threatened again this time by ablaze power line that reportedly failed minutes how certainly would probably be pretty indefensible we would have to get out of there fast and and i think if a big fire came through for the fire started those lines belong to PG any a company that has faced investigations and lawsuits over negligent maintenance what's the latest with these fires everything is gone but the vast majority of homes are the paradise fire and another blaze that devastated parts of wine country are very much on the minds of cali- knows how have you been affected either by the fires of the blackouts well thankfully we haven't been directly affected by fires although sam mentioned we will lose our house just sort of pretty pretty pretty straightforward right now yeah and we've mentioned these power outages founder and executive director of the breakthrough institute a california based think tank that focuses on tech solutions to environmental challenges ted welcome thanks and instead author of superpower one man's quest to transform american energy russell welcome back to one a. thank you so much for having me joining us from oakland is ted nordhausen did all our library our post office or town hall police department the k. marts still there and the starbucks is still there it's not like are now is blazing over seventy six thousand acres and we've got any people obviously have been displaced and who lost their homes to the north of us and of course the the air quality is pretty bad and it's going to get worse but we have definitely been affected by the show the power shut offs we were we lost power for hair equality throughout the barriers going to continue to worsen for the next day or two as that smoke drifts south ted what about you you live in the berkeley foothill okay and in san jose right now well we've got a few hundred residents were without power but it's far worse to the north of us is you know can cater jose we're joined by its mayor samll cardio mr mayor glad to have you with us going to be with you again joshua merely carl let me start with you how are things in the south are just to the foundation there's nothing left our business district fared a little better i would say maybe fifty percent are hostile running workers off the road i mean i i understand that people are upset about these blackouts but it seems like it's kind of skipped some levels yeah i mean it's a pretty simple equation right now in a part of the berkeley hills that you know if a fire like the ones that have swept through the wine country in paradise came through there you know are are ESPN he has been our employees repeatedly targets misguided attacks verbal abuse threats power outages in the typical sense right now exactly ESPN's stands for public safety power shut off and what it is is that when they're a to shut off parts of their grit and the purpose the reason that they do it is that if the wind causes a problem physical assaults even weapons today one of our aging employees drive was intentionally run up the road by everyone are the fire conditions weather conditions are high winds low humidity PG knee and and frankly other utilities in california have the ability the power on the the twenty third about a week ago when they shut off the power to a large portion of the wine country one of the lines that was still on appears to have faltered shut up are the the higher fire risk is and i think people are really sort of failing to appreciate that and it's gonna take a long time and a lot of money the word gosh going on a decade now back in two thousand ten there was a fire in a neighborhood south of san francisco called san bruno where transmission line gas transmission line exploded fix that problem russell could you give us a little bit more just to the background of what the CEO was talking about these p. s. p. s. events these are kind of blackouts that aren't that was caused by transmission line that was you know that they had designated and said that they needed to do maintenance on they were concerned about the age and can where it is the the less power you shut off the more narrowly targeted plant for the last twenty years or so and we have all been victims of that in various ways and so during that time they've also that has had a series of safety violations they they're currently on federal probation for for safety violations from that gas transmission line explosion that you mentioned orange you know which has been known for four thinking and sort of bringing us the future with the internet and all these companies that are une- should basically be taken over publicly that it should be forced to become a nonprofit cooperative if i'm understanding correctly do i have that right and why addition of it and they didn't get around to it in time so yeah this is this is a company that had a lot of problems and and a lot of maintenance related issues for for many years blew up a neighborhood and killed thirty eight people so PG been kind of under scrutiny for a long time with regards to its safety record right no question i think that thirty eight the debt is is a little on the high sizing was a little closer to ten people on not mistaken but but your point is is accurate and we've written about this number of times this year the wall street journal this is a company i think a customer owned bottle is better one is it really enables this company get access to capital markets the cost of capital is much lower and we know community there your neighbors they're they're here to help that's the CEO of PG and e. bill johnson speaking at an update last night at ten and and then we've reported that the big twenty eighteen campfire which which burn rate through paradise killed eighty five people did and is sort of the prime suspect in starting the giant kincaid fire right now we should also note russell the PGA has had a bad reputation in terms of maintenance yeah and you're russell you're actually correct who's about thirty some odd homes that were destroyed but about eight people were killed in the san bruno gas fire so thank you for that mayor licadho you have suggested that PG the causes a power line to fall it won't be energized and it won't start a fire it's pretty simple so at this point they're sort of saying you know the best defense we behavior of a company that needs to focus scarce dollars on getting out of bankruptcy paying off claiming and obviously upgrading it infrastructures the other reason why i supplant the kurds shareholders as the owner of the company and and there were only two basic reasons one is to align the company's financial interests of it change business models as opposed to for example encouraging everyone in california to buy one share of PG any so they become shareholders have is just to shut off the power grid it's it's really a stunning situation to find ourselves in the beginning of the twenty-first century especially in a place like the the the bay area of kelly was this the men and women appear jeez you see in your community i never seen movies that help breakthrough institute i'm joshua johnson and you're listening to one a. from WMU and NPR support i think that's what should happen you have it mostly right looking to happen government takeover the utility but rather have the custom i know i gotta let you go on just a second and we do have some listeners who are agree that the profit motive is an issue but PG and he has said that it's not for sale not surprisingly i also wonder why the risk bankruptcy court that's what bankruptcy is the assets are reorganized and this is the opportunity for us is really reimagined four nonprofit cooperative enables it to for example not have to pay federal taxes not have to pay dividends to shareholders so that money that could be focused word connect with new customers and work more productively learn more at google dot com slash grou- halloween is supposed to be a scary time of the year but a safe and thank you very much for talking to us great to be with you jackson we'll talk about the broader issues of power grids when we continue with russell gold of the wall street journal and ted nord house of the line the grow with google initiative support small businesses by providing free digital skills workshops and one on one coaching and all fifty states helping businesses get online the public interest as was mentioned by you know there's a company that's underinvested and maintaining its infrastructure upgrading its it's when you know the the well anyway internet companies and yet here we are not able to keep the power on and there are sort of intentionally shutting off and even times when they do intensely shot or this podcast and the following message come from google from connecticut to california from mississippi to minnesota millions of american businesses are using google tools to grow on i wonder if i did not update the infrastructure on my car to meet modern standards and through that negligence i call it someone harm would i not be held accountable moreover hey you know in a two year period of time in one point nine billion dollars dividends to shareholders they paid tens of millions of dollars in bonuses to executives though it's not and we decide who's on the board and the board ultimately drives the policies that company but i i should say that i think PG's mistaken when they say they're not for sale in fact you've seen the news real-life is so scary racism assoc- scary climate change is so scary fear in an age of real life horror on emergencies by trying to mitigate one emergency and i think that there's probably a better solution we have bright blue skies sunny it's going to be sixty two sixty three needs to be focused and we have a lot of precedent for customer model until the industry insurance credit unions or any models that work they get a vote and they can force the company change from the inside well exactly that to a customer owned model is right i mean that if we all have a stake in this editor chief reporter for the wall street journal and ted nord house of the breakthrough institute in oakland we asked if you had been affected by any of these outages here is some of what you left in our in in california and in snohomish county the kincaid has been really knocked back firefighters have done an amazing job considering the the really extreme unprecedented fire as part of just life in california shifting somehow is is changing now that these fires are so much more frequent i think it is today it's just rather surreal given the lack of anything that looks like a fire it's just a strange moment in time men in the attack tweeted in wine country to report on the fire that's burning beards known as the kincaid fire how is that going it's going pretty well considering the history of fires ndi weather that they've seen so i think i'd i urge a sense of scale when we're talking about these fires that this year at least so far we've been quite lucky with proposition thirteen where do they think funds for preventive maintenance come from the great pumpkin russell that's a little snarky but we should be clear proposition thirteen that will happen sooner or later i know you've lived in california for more than thirty years i'm sorry to say that your own father's house burned down lead in the seventies is this concept of i use the internet nothing is open gas lines have formed at the gas stations roundtables to contact anybody and the event of a medical emergency i think they're you know they're just creating more west into the conversation also in oakland is susie cagle a climate and energy report with the guardian US susan welcome good to be here you recently went to sonoma's county native americans burned the land for thirteen thousand ten thousand years before before california was was colonized and and made a part of on this stuff is just not tenable patrick writes i'd feel sorry you're for californians if they had an incapacitated their public sector forty plus years ago i think when we when we think about and talk about fire in california we have to consider that fire was here long before any of us were here this is a fire adapted landscape responsibility of california's government to deal with clearing vegetation to fund infrastructure maintenance etc well on the the other perspective though is that a lot of what is causing these fires or these are very old these are some of the oldest transmission lines in the country we fires and wildfires are kind of part of the the life in northern california's was things you just kind of it's kind of like earthquakes it's just one of those things you have to sort of accept that gene is kind of a third rail in california politics that change the way that property taxes are portion but i understand where patrick is coming from how much is this i am i able to tell my employer not working because i did not upgrade my car for winter weather interesting point we'll get some more of your points and just a bit but first let's bring one morgan power from the regulated utility so PG ni does not have a choice to say you know what we think that's pretty dangerous to put a lineup up this this is one a. i'm joshua johnson fox this is catherine i'm calling from the santa cruz mountains dishes bob calling from mendocino names chess from app toss they just shut our power the united states and then fire was suppressed we stopped burning the land but the land wants to burn and we want to live here so we have to find a way to coexist with road to to connect your house they don't really have a choice so on the one hand there is the government is saying you know PG has to continue building new power lines NPR's this is one a. i'm joshua johnson we're talking about the fires and power outages in california with russell gold senior accountable for the business interruption and costs associated with these blackouts and we will do the same with the other two investor owned utilities in southern in terms of keeping the equipment upgraded and and to to do everything that's possible to prevent these fires especially over the last few years when it's b for over forty eight hours for the last three days for a total of seven to eight eight there's no cold storage we can't charge our phones we can't i'm clear after the drought that started in california twenty twelve just how much of a tinderbox northern california really had become let's play another clip this is california's governor one hand the california governments made it very clear that if you move out into a rural part of sonoma's rural part of of any of this year nevada you can get a power line you can get here and obviously the way that we're doing right now are not working we're moving further into the wildland areas or building power lines across really rugged terrain avenue som talking about PGE which he accused of in his words years and years of mismanagement is part of what governor newsom said they simply did do their job it took us decades to get here but we will get out of this mess we will hold them to an account that they've never been held in the past and that's a responsibility for both PG knee and the state regulator you know PG and he gets they don't they are a private company but there are regular company into one that gets better arrest mir sample cardo of san jose california mr mayor i appreciate you making time for us hope that y'all newsouth based we'll do everything in our power to restructure genie so it is a completely different entity when they get out of bankruptcy by june thirtieth of next year we will hold them it's all the the build out of transmission lines up in this year nevada's was one of the first long distance transmission lines we built in the united states and they need to be maintained a utility they have to go to the regulator and say we want to spend money on this can you approve it in state regularly we'll look at it and say okay we think that's a reasonable expenditure will allow view to to charge a rate payers customers for it so it's really both the company and the the the the regulator who share some responsibility here california that's california governor gavin newsom suzy cable what is your sense of how people on the ground feel about who is to blame who should be held accountable i'm sure PG any is not looking very popular right now but is there anyone else that folks you've talked to your pointing to people are i think a little frustrated don well clearly in an era where failed utility line can start a eighty thousand acre fire that's not really a choice that but you know at the at the sonoma's county fairgrounds in santa rosa where people you know thousands of people had been evacuated from their homes there was a link called the black saturday fire and they really aggressively thought about their transmission in their electrical system after that made some pretty substantial changes that certainly a place that with with being out of their homes for days at a time they're facing down fire yet again in a few years this is this is california gallows humor dealing with their infrastructure particularly with climate change is a factor it's a great question look we talk about climate change as if if the utility doesn't take a more aggressive approach to understanding the risks face they face you know the rest of the pacific northwest is a very heavily forested area i mean what we're seeing in northern california could easily spread up the coast into oregon and washington and we've seen some wildfires in tennessee business folks out in their trucks have been attacked and in various places and that's particularly disturbing i haven't heard any anyone expressing any of that kind of sentiment the different areas affected earlier and some areas you know might might not be as effective as much and it's clear california is sort of a front line it is in our conversation they did not make themselves available but that invitation stance russell is this something that's unique to p. jeannie how are other utility companies okay clearly PG knee faces some unique situations in terms of deferred and delayed maintenance on their lines but there's i have not seen anything that suggests the entire climate of the earth is going to sort of change in lockstep you know it's a three degree temperature rise in everyone's gonna raise three degrees and that's just not true we're going to see yes that that there aren't other utilities out there that have also made the same choices you know let's run to failure run to failure some of our lines and when they break down we'll fix a gallon berg almost was was threatened with a pretty massive wildfire a couple of years ago and that's something that we haven't seen in the past so i don't think people out in in california especially who are experiencing these blackouts is directed directly at at PG any i know there've been some reports that PGE line workers in these trying circumstances throwing them off a what i you know the this gallows humor folks are are dealing the choice probably should need to be taken off the table and we've seen this elsewhere in australia they've had some tremendous bushfires that going back into two thousand nine there was one the sort of arid west wildfires are big issue you know in the south east and other parts of the country salt water intrusion flooding rising did to the to the wildfire problem so in some ways you look at PG knee and it's a canary it's canary in the coal mine sort of showing us what can happen in other areas see discussion of throwing PG executives off of a high building in san francisco i'm and that's how people were having a making themselves feel a little better a little bit better in like the power grid we're not very good at maintaining infrastructure in the US and and really you know it's an interesting broader dynamic which is that ridden the san francisco bay area rapid transit recently will tell you that that's a mess so there is this broader infrastructure issue i think there's also mm sort of modern societies tend to be much better at building infrastructure initially than taking care of it and so you know if you look at it in that context the kind we've written about in in the journal and we've looked at to try to understand how other utilities are adjusting onto this new normal so russell is at anyone's job more broadly to close support for this podcast and the following message come from uber uber is committed to safety and rising sea levels things like that are issues and you know i i would make a couple of observations just one is that you know it's not just and now uber has introduced a brand new safety feature called ride check which attacked a trip goes unusually off course and check in to provide support to learn more keep their system up and running and if it starts failing then it becomes a problem but there's no one looking out ahead and sort of saying hey what else should we be doing what are the emerging threats and how should we be changing its climate is changing more rapidly than a lot of other areas and you know a have this this this tremendous drought and this massive tree die off which is folks trying to trying to just have a have a break in in the horror of of their current situation by the way we did invite PG to take part audience listen subscribe to shortwave from NPR back now to our discussion with other people find the show and don't forget you can catch the news roundup at the end of every week happy halloween married this week don't miss a special spooky batch of episodes keep utilities in line to make sure that they do take care of their infrastructure to smack 'em when they don't or is this just kind of ad hoc like how it does not have inspectors that will go out and look at these lines and oversee to see you know maybe we need to to get PG knee and others to to has mission lines are these these big transmission lines we just haven't funded that and so it really is up to PG and the grid operator to see of aging sort of decrepit grid that PGA has been sort of overseeing and and not taking care of there are simple and more expensive ways to to respond one of the things that PG is doing is for instance or something spend more money on this they're not looking at that it's why why why aren't they looking it's just the way the the the the federal laws written the federal law continuously raising the bar to help make safer journeys for everyone verse starters all drivers are background checked before their first ride and screened on an ongoing basis NPR's new daily science podcast shortwave we're going to talk about parasites that take over in control the brains of their hosts such like a podcast does too on a larger scale yeah that's a great question and you know as i was reporting on this earlier i was sort of stunned because the answer was no really wasn't anyone's particular response here's the likely to be responsible for the current can kate fire those are actually overseen by the federal government and for which is the with the federal energy regulatory commission fixing this power grid is going to take ten years probably and billions of dollars it can be done but it's going to be really different gives a lot of money to to oversee dams for instance and they've got a a large number of people who go out and inspect dams they don't have that to go out and oversee these interstate this is actually kind of consistent with all sorts of other things that are going on from water systems to roads to you know take a you know anyone who has talk with regards to those threats i mean what about things like flood risk or saltwater intrusion those bigger threats in some places well yeah i mean obviously especially auber commitment to safety visit uber dot com slash safety hey there it's joshua thanks for listening to a podcast please take a moment to subscribe and leave us a rating that helps three the lines jeremy agreed jeremy rights wire power lines still suspended up in the treetops anyway wouldn't it be more practical to have them in the ground near the road we closer when a when a power line false off when it when it stops unexpectedly normally they'll send a pulse down basically say hey can we restart it's like we starting your are these blackouts part of a long term solution a no i think politically that this is not a long-term solution very big investment and right now california and PG and e. has not made that investment to date they could sibility th the big transmission lines these high voltage lines backbone of the grid that was responsible a failure one of these lines was responsible for the campfire and alien PGA can't pay of course because they have no assets left we mentioned there in chapter eleven bankruptcy the broader question is how to pay for all climate damage i suggest carbon used to do it but it's just gonna cost money speaking of infrastructure we've gotten a bunch of questions to the effect of what weller jeremy asked weller tweeted why not bear roads instead of in the danger zone in fire prone areas why do we still do it like it has always been done ted what about that what about burying the power lines meaning they don't use the closers they don't send the pulse down now that took a little technology it was a fairly simple fix but you know in general the fact that that was a power line them DWP and said i want to talk more about how we maintain those power lines and insulate them in hardened them for the future in a minute an important distinction which is like yeah PGE maybe they were greedy profit-driven but you know the tick fire in southern california no one talks in densely populated areas but the cost per mile of burying powerlines out in sort of rural areas where a lot of these fires are starting her well if the lines on the ground you're send a pulse of electricity through it that that can cause a fire so one of the things that PG now does they during high fire tom term kind of permanent fixes is gonna take a long time and and a lot of money yes suzie i wanted to ask you about that adaptation as well particularly with another within home depot something on lawn chairs and just kind of camped out and it turned out they were all waiting to purchase generators and what was amazing to me was going to home depot on sunday evening and finding about forty five people in line would be just sort of extraordinary so i i don't think that's going to happen but i think russells point is a good line which is that and fees and when the by the way that fifty billion dollar figure we can't corroborate it last year's fire season cost twenty four billion but russell i do see john's point i mean voicemail from a listener in california here's what miriam had to say if there's mary-anne calling on the santa cruz mountains we're just about twenty five minutes from santa cruz encasing them in kind of some sort of fireproof tube not just kind of sitting on the ground but burying them so they're not up in the tree tops in some places that might make sense but gold of the wall street journal suzy kale of the guardian US and ted north house of the breakthrough institute john rights with this year's fire the cost will exceed fifty oh and the you know if you're going to have people going out there every year or two climbing the lines inspecting them making sure all the hardware appears to be in good shape that's going to be there's a lot we can do with that infrastructure and technology to better monitor it to better understand when lines are down to not have to you know right now other ways that you're finding people adjusting to what might be the new normal in california i mean i think you know it certainly looks different for people with money than for people who don't power shut offs are a kind of adaptation to so you put all that together and i think we are kind of finding ways to manage this but you know along have money there are a number of people who are installing solar in storage power walls and batteries in their homes so that well not i've spent a decent amount of time this year out in the feather river canyon up above paradise where the campfire started these transmission lines are really hard to get to of cases so i think that i think that after these blackouts were going to see a huge jump in that they know elon musk was tweeting that he's going to give people discounts if the that were coming in on a truck that they've been waiting for stomach many is like five hours while miriam thank you for sharing that with a susie what are some of the in blackout areas but that's something that's just completely out of reach for for a lot of people who are in in these blackout areas especially in places like what unquote ted do we reach a point where push meets shove and people may not have to evacuate california on mass but people might just have to accept like yet are completely upended to the point that you made elon musk did tweet a few days ago that for people who are directly affected by wildfire power outages and sort of increase understanding fire risk and i think there's a lot of people who are literally unable to ensure their homes now and i think we're gonna see more of that on tourism especially especially in the fall so i think that we're we're a long way from figuring out exactly how to adapt and and to do that across the entire state would be extraordinarily expensive like really into the trillions of dollars and that might make sense in sort of doc these lines with literally without literally having to send people out to look at them so i think there's a bunch of things that are happening i think there's a bunch of adaptation i mean that by page osborne and edited by miranda full more to learn more about our team visit the one a dot ORG this program comes to you from w. AMU part of american al before they can re power lines after the shut offs genie has to go out and literally physically inspect them and i think we're probably going to sort of develop better ways to inspire that lasts for days and and is is completely untenable people are out of work that kids aren't in school on their their lives are the power goes off they're prepared for something like this but of course that's a system that costs tens of
20200324 Nicole Sandler Show - Social Distancing Tuesday with GottaLaff
"The following program contains graphic material including offensive language. You're this question is advised. Nicole Sandler Chill Questioning Authority daily. That could be the very reason why you is upset. Pay Youtube. The music venue here beneath my boys is from a broadcast. Sound Library that I pay for the receipts so I bet your toppy right violation right here and now here's Nicole. Oh okay well. Welcome back everybody. It is Tuesday. Today's the twenty fourth of March twenty. Twenty I feel compelled to to say that at the beginning of the show. Because who knows where this is going for all we know you know life as we know it could be from don the you know it it in two or three months time and what we leave behind will be for future life forms to discover. I don't know I don't know all I know is that we have an idiot in the White House. We've known that for almost four years now but it is it is just getting so out of control The good news is there won't be one of his disaster Corona virus briefings today. Because they did the thing on Fox so-called news earlier today. I only caught a little bit of that my TV does not go to Fox. And then I saw kept seeing a comment on twitter about it so I tuned over for a few minutes. And it's just more of the same. This man is fucking insane and why anybody listens to him. I don't know I do not know this one. I'm going to play I. Am I promise you I will not overload you with trump clips? I very little. I didn't pull anything from today but I have this one clip from yesterday actually to two short ones from yesterday. The first one is the moron. Chief bitching that well let me just. I probably won't last more than like ten seconds into it before my head explodes but this is the Kinda Shit he say. Being contemplated by the Senate right now has a fund hundreds of billions of dollars for the Treasury Department to us to bail out states and localities as well as specific industries such as a cruises hotels. Will you commit publicly that none of that taxpayer money will go towards your own? Which okay so you hear the question? The question was this bill that the Senate still has yet to pass has has this huge fund to bail out big corporations including many in the travel industry including airlines hotels. I have some thoughts on that stuff. Maybe we'll get to it at some point but cheat the reporter said can you guarantee that you personally. Your businesses will not benefit from this fund. We WanNA know that you're not going to be personally enriched by this legislation by this bailout and listen to how the idiot answers like for instance. I committed publicly that I wouldn't take the four hundred and fifty thousand dollars salary. It's a lot of money whether you're richer lots and lots of money and I did it. Nobody cares nobody. Nobody should thank you. Thank you very much. Nobody said thank you because yeah you're not taking the four hundred fifty thousand dollars a year presidential salary. But you've cost us over three hundred twenty seven million dollars for your fucking Golf Games seriously. Someone did the math. And it's something like a presidential salary for many. Hundreds of years is what we in taxpayer dollars have paid for his golf outings. That's the Kinda Shit. It's me me me me. It's all about him all right. I need a pallet cleanser. After that so once again we're anti rainbow did it. He he gave us a new song over the weekend. So I enjoyed it in the privacy of my own home But now I get to share it with you because as you know I like to start the show with something funny because you can already tell we get a little worked up because we deal with a lot of serious shit during the rest of the show. So let's start with the funny thankfully today courtesy of Randy Rainbow. Take it away ran day. Joining us now is vice president and dance captain of the Corona Virus Task Force. Mike Pence Mike. Give us your assessment of where we are right now with the corona virus which Donald Trump has recently started calling the hillary flu or in Medical Terminology Obama Titus Nancy Pelosi's or Kofi nineteen All all of our experts tell us and they advised the president as he in endorse these guidelines to avoid social gatherings of more than ten people. Everyone should stay home. All of those recommendations are part and parcel. I'm sorry you want us to stay home. I wish that I could help you sweetie but my schedule is crazy right now. I've got pilates after work. I've got brunch on Sunday next week. Is Passover so? I'm in Cancun for the annual black light underwear phone party. I I already bought those tickets. What we're pleased to learn is being embraced by states and communities. Millions of American families are what we believe is important for every American to significantly impact spread of the virus. All ways lead such an active life almost so show butterfly and kind of a whore. But this old it's red now is running rife and my country needs me. So why won't be any more? I will make the chain idols. Social Distance No. It sounds mundane grouch. My community now relies on. Thank you for your efforts. I will save human race being on my own home from work days. I will grab and out by myself. I will shop online foam as I will do my duty. Go there Sharman on how I will crush her. I will show this sense. Marching Disney plus. There are lives to say. Oh I must be needs and me by pinging My ancestors acid with mom and we need every American to step forward and recognize that if we act now we can limit the spread of the corona virus significantly and ultimately save lives clean. That's good because gone back. Doors and say and we can limit the spread of the corona virus significantly and ultimately save lives. We will crash that occurred. We will turn but I just ben stay the book the Awesome Randy Rainbow. He's just so good just just so clever and the thing about him if he does all of that himself as from one person who does everything herself to another. I have great respect for that. Awesomeness one thing that this sheltering in place that this social distancing is doing is giving a lot of creative people time to be creative so let me share with you one more funny for now. Maybe we'll do more. You know what we've been on this sort of my corona kick. I should say my Corona Nak. Get IT HA- There's another one now. I can't stop finding the my corona parodies. So here's one more for you. I don't know who did it. Some guy on the Internet here we go tecumseh mate. Rana wash hands. Wash your hands Keith. But sixteen seclude don't take it seriously. This is not a vanik delirious. Better stay inside. Stay inside. Russia stores Hoarding Toilet Paper Consults temperature new rules. It ended just like that my corona. Everyone's getting their creativity on so you can be creative to right. I know some of the some of the productions are really elaborate but I say everybody do your best my corona parody or it should be my serono parody. But you know what I'm saying because I have a feeling we're GONNA be at this for a while anyway. GotTa Laugh is here well. We'll be here because it's Tuesday but I'll tell you what before we get to Laffy. Let's get to the news shall we? And what the Hell May as? Well do it live dammit. Okay all right okay. All right hold on. It's still cracks me up every time I hear it. All right sorry. So let's get to the news shall we? There's certainly a lot going on. So here's the latest. The Senate Democrats blocked that now over two trillion dollar corona virus. Rescue bill from advancing to a full vote for a second straight day yesterday. But it looks like they're close to it today anyway. What happened is the Democrats? Were arguing that the then current version of the legislation didn't do enough for American families. Senator Joe Manchin of all people was was fighting hard with Mitch. Mcconnell on the Senate floor. He said the bill which gives the trump administration wide latitude to dole out a five hundred billion dollar fund for Businesses States and cities makes the Senate appear. Here's a direct quote more focused on the big corporations and health of Wall Street than we are in the health health care of the people in rural America and Main Street. I think that's the most honest thing I've ever heard. Joe Mansion say it so the Senate Majority Leader Mitch. Mcconnell said senators need to strike a deal and get the aid approved quickly these countries to time well despite the propaganda being pushed by the Republicans. And all my. Oh my God the stuff that they're putting out there. The Democrats wanted you know. They want the green. New Deal is part of this rescue. Bill NO THEY DON'T. They want emission standards for airlines. No they don't they're lying to you. So despite all the propaganda being pushed by the Republicans Elizabeth Warren explained to many people but he also got a clip from Bloomberg News. The reason the Democrats oppose this bill centers on protecting the workers over the big corporate honchos in this bill. The checks for everyday Americans. The reason this bill hasn't gone through is because the democratic sentences. Do you want to be the person that's stopping people from getting that checks to meet? That ran at the end of this month. Excuse me the recent. This bill has not gone through is because of Republican senators and because of the Republican leadership pretended to negotiate for three days with the Democrats and then at the end of that time basically introduce their own bill their own bills that did not have compromises. Did Not make sure that the money is going down to the grassroots look. It's going to take people from both parties to get this through. Now we've laid out what our principles are in that is. You can't give a half a trillion dollars to giant industry and not help people as the bail outside of the bill. Spend the rest of the week debate Ed and then get through the rest and get it done quickly so people can actually receive some money. I'd love I'd love to strip out the bailout bill or just concentrate on student. Loans unemployment insurance on increasing Social Security. Getting HELP TO SMALL BUSINESSES. And making sure we're getting the money to our hospitals and our testing facilities. I'm glad to do that bill. Let's do it right. Let's do it right now. I think is what she said. So the total number of Cova. Nineteen infections in the US rose above forty one thousand yesterday and the death toll is well when I wrote this this morning. It set surpassed five seventy now. It's up over. Six hundred Massachusetts and Maryland joined a growing number of states ordering non essential businesses to shut down but donald trump suggested in a nearly two hour briefing yesterday and double down on it again today in this Fox. So-called news thing that he did then he would push for reopening. Us businesses quickly saying America would soon be open for business because we cannot let the cure be worse than the problem itself. He actually said that and then he claimed more people would die. I can't make it up. More people would die as a result of a bad economy. Then from the corona virus itself seriously America continues to loves SEGMENT OF OUR SOCIETY TO TURN THE TIDE in the battle against the virus. I want Americans to know that we will get through this challenge. The hardship will end. It will end soon. Normal life will return. Economy will rebound. We cannot let the cure be worse than the problem. Itself this is not a country that was built for this. Why NOT BUILT TO BE? Shut down the end of Country Bill. I don't Wanna I don't the fifteen day period. We'll make a decision as to which way we want. Go where we want to go the timing and essentially where referring to the timing of the opening essentially the opening of our country one hundred sixty almost one hundred sixty men want my salary. I work for zero. I don't want my salary. Nobody said thank you. Wait a minute. That's the wrong thing. Hold on in jobs in this country now the most ever by far by far the most ever the number of jobs almost one hundred and sixty million so we can't turn that off and think it's going to be wonderful they'll be tremendous repercussions it will be a tremendous death. Why from the death? Why are you talking about death? Probably more death from that and anything that we're talking about with respect to the virus okay. So that was yesterday. He said there's going to be more death from this. If we continue you know if the economy is shut down the way it is all non-essential businesses are shut down. There's going to be more death. Well he doubled down on it in this thing over at Fox Noise. I kid you not. This is what the man who is inexplicably. The president of the United States said on Fox just today when trying to explain why he wants to send people back to work while we're still in the throws a global pandemic that's GonNa kill millions of people looked. GonNa lose a number of people to the flu but you. Lupul more putting a country into a massive recession. It's already we're already lose people you're going to have suicides by the thousands you're going to have all sorts of things happen you can have instability. You can't just come in and say let's close up the United States of America. The biggest really the most successful country in the world by far. That's wrong on so many levels. Oh my God. That's the sad truth. Is that in the real world? The United States has the highest rate of increase on the planet with numbers rocketing up with each successive day. The charts are frightening. Healthcare workers across the country are begging for. Supplies specifically respirator masks. The shortage has gotten so bad. That people are sowing masks to send a hospitals as a stopgap. The CEO of three am the largest producer of medical facemasks. Said that all three unmasks should go to healthcare workers on the front lines. The acute demand has put pressure on trump to activate the defense production ACT TO MANDATE PRIVATE COMPANIES TO MASS PRODUCE. Needed medical supplies during the crisis. But he won't go there you know why because his business leader buddies don't want that and that's who he answers to the announcement of some possible treatments by this. Moron who has no medical background and no clue what the fuck is talking about has sparked another rush on supplies some. Us states have had to take measures to prevent stockpiling and shortage of the drugs. Cla Rock chloroquine and Hydro Clock Hydro Hydroxy chloroquine which are used to treat malaria and other conditions and might possibly work to treat the corona virus. But there's no guarantee they'll work or more importantly no guarantee that they're safe and yes a man in Arizona. Died in his wife is now in critical condition. After they tried to self administer chloroquine phosphate to prevent the virus. This guy needs to shut the fuck up and instead he just silence. Dr Anthony Fauci the nation's foremost infectious disease specialist. Something's wrong with this picture. And we made fun of the U. K. installing. Boris Johnson as prime minister. But he's more sensible than Donald Trump Johnson yesterday announced a nationwide lockdown for at least three weeks to reduce the spread of the new corona virus. That means every non essential shop in the UK is shutdown public gatherings or effectively banned. Funerals will be the only social events allowed. Police will have the authority to issue fines. And disperse gatherings to enforce compliance. Johnson said the rules will be under constant review and restrictions could be eased after three weeks. He said only a huge national effort can slow the virus and ensure the UK's healthcare system is not overwhelmed. So how I mean. Boris Johnson has more sense than Donald. Trump. I guess we knew that was the case. But I it takes this to show US unbelievable. Now if you're among the millions of people who've been furloughed or fire due to the virus there are some companies hiring retailers like CVS and Walmart are looking CVS looking at fifty thousand positions on Walmart. One hundred and fifty thousand. Albertson's which owns several food and drug retail chains wants to hire thirty thousand new employees to keep up with increased demand Amazon and grocery service INSTA- cart have seen online ordering delivery demands skyrocket so Amazon plans to add one hundred thousand people for full and part time roles in its delivery network and fulfillment centers and INSTA- cart hiring too so if you are itching one to get out of the house and need to get back to work because we need an income. Hello sorry there are some possibilities for you. Yeah couple of things. There is other news going on. Believe it or not other things are happening so in other news. Colorado became the twenty second State to abolish the death penalty. Yesterday governor jared pull a sign legislation banning capital punishment in the state and commuted. The death sentences of death row inmates four of them who were now sentenced to life in prison without the possibility of parole. That happened that summer's Olympic Games will now be the twenty twenty one wimpy games for the first time in history ever. The Olympics have been postponed and California Utility Pacific Gas and electric has agreed to plead guilty to eighty four counts of of involuntary manslaughter all in connection with the The the the Campfire in two thousand eighteen You know this. This is pretty huge. P. Jeannie also agreed to plead guilty to one count of starting the fire which investigators say began with a failure of the company's Electrical Lines. So under the deal. Pg and E. will establish a thirteen point five billion dollar trust fund to compensate victims of the campfire another wildfires as well as pay hundreds of millions to local entities infected affected by the blazes. Yes The Campfire killed eighty five people in two thousand eighteen destroyed thousands of structures. And that's just a bit of what's news for now as I always say on the recorded version If you appreciate what's news and the Nicole Sandler show. I hope you'll consider making a contribution. My work is one hundred percent listener supported. And I can't do it without your help. I'm not behind a paywall. Everything is free. It's the honor system if you can afford it. I'm I'm truly asking for your monetary support. Because I need it to keep going all right with that. You know what time it is don't Ya. It's that time of the week again. Hit IT Lauren. Mayer with the theme song seem them in Geez. We have our own theme song so every Tuesday we get together with gotTA laugh. We do it. Virtually across the country Xi in California. I'm in Florida and We shoot the shit about the news. And we you know we. We go through twitter. Feed to find out what's going on because it is pretty much the most up-to-date way of gleaning the news. Anyway I we gotta get laughing on the line. So hello yes. You've reached the social distancing with evonne hotline. We had a request for Ivanka to return to the show today. So very cool okay. Hello yes press one if you think he vonk said I finally have a reason why daddy can't be in the room with me while I'm getting a massage Kinda creepy? Press two if you think. Yvonne said my. Jared has always been squeaky clean. He's been washing his hands every twenty minutes since our honeymoon. I somehow believe that. Press three press three. If you think Yvonne CA said I told my sweatshop kids that for their own safety they don't have to come to the factory they can work nineteen hours a day at home. Okay that's mighty generous of you. Ivanka mighty generous view. That's the kind of worn I am I. I'm a role model I see so. Have you been tested yet? Daddy tests me every day. Believe me it's not in that way that way. No no I get tested. I've been tested. I got a corona virus. Really Okay I only take the best test. I is it multiple choice or SL. Oh it's multiple choice like I don't know how to express myself any further than Abyan. See I got to I say so. What do you think about? Your Dad wanted to reopen everything sooner rather than later before the the spread of the virus has run. Its course I said to him. Daddy Daddy. Are we still going to have then the Easter Egg roll that you cancel because it's not making much sense if we don't have it right and Daddy Daddy told me to shut the fuck up? Oh I like that one how are you doing? I I. You know I'm hanging in there and look you know what this is not a big change for me. I'm still in my same home studio. I've been working out of my home studio for about fifteen years now so you know and I'm despite my outgoing nature on this show. I'm actually quite the introvert. I'm not unless I'm talking to a big crowd of people I I I'm shy. I don't go out and socialize. I don't have a lot of friends. I don't do things what I've been doing for the last year as you know is volunteering the animal shelter and sure enough last weekend. They closed down early. And then this weekend we were allowed to come in. They shut us down early on Saturday. At one o'clock said everybody go home but then we were allowed to come back in on Sunday but they shut us down early again and now they're closed it's close to the public there are still thankfully. Staffers working allegedly walking the dogs and cleaning the KENNELS and they're doing fosters and adoptions online only So basically many of these dogs are they're just going to be neglected and I hate to think of what's GonNa Happen to them. So if you're anywhere you are in the country you're GONNA be home for a few weeks foster a dog or a cat right now it's kitten season so there are all these litters of newborn neonatal kittens who need to be dropper fed. You can at least here in Broward County Florida. Go in and and get a box of a litter of kittens to take home for a couple of weeks and and feed them hand. Feed them until they are. I think they reach like two pounds. And then you bring them back and that can be adopted But there's such a need and for dogs you know look. I posted the cutest picture this morning. I was I came in here I wake up. I'm up at five o'clock in the morning so I came in. I did what's News and then I thought I'M GONNA go lie down for another hour to and I. That was my game plan in Jackson. You know I lay down in bed and he jumps up next to me and cuddles with me but today he brought his little rope toy and wanted to do with play so I took a couple of pictures of him. I was like I was going to go back to sleep at Jackson at other ideas. This is the thing right now while we're home a dog is such a great companion so I urge people wherever you are foster a dog for a month or so you. You'll probably fall in love and will be a foster fail on but either way you help get the animal out of the shelter where they're gonna be completely neglected while we can't go in there and help them so anyway off myself. We have the identical life because this hasn't affected me at all. I mean I'm at home doing my little twitter correspondent thing and I. I rarely I'm just like you. I'm very playful and stuff but I don't go out of my way to to go to social events ever not a party girl. I love a one on one type of relationship with people. I have a very small circle of friends that are spread all over the country. So it's not like I go out with my friends all in Los Angeles. I mean I aside from the few people I've met with doing the dog stuff. I have friends down here in Florida my heart and in my kid or my friends all my friends from you know fifteen years of life work That were combined might be on. Los Angeles was my social life was was just mixed in with my work life. It was why it seems like. That's where all my friends are. They're all out there so I don't have anybody here that I hang out with. So the best friend moved to Idaho of places and and the type of work I was doing before was while I was doing. All this political stuff was directing theater and then that finally stopped and so like you said your social life is is intermingled with with that happens in show business you you tend to just hang out with everybody and party with everybody that you're working with and then once a show is over or if you have a different you know like I was with the same group over and over again but if you working with a show once a show is over you rarely see those people again. Because they're busy going elsewhere doing whatever they do so yeah. Whatever I don't care Mister Laffy is working at home. They gave him his edit edit machine as he produces naked and afraid and he has to go through and create a story line out of hours and hours of raw footage so now he has his editing setup at home. That's Nice Nice for you right. It's great I was really worried because he was still going in but he did work in an isolated room. Thank goodness But they fixed somehow they had to do something electronically to get him to be able to connect schorr right so yeah. They've they've figured it out. I wish they had done this ages ago. They figured about so yeah. He's working at home. And that's great The kids came over and we all sat outside and ten feet apart. So I got to see my boys One of them goes in today for his first infusion for years a he has krones mentioned here and he was supposed to he. He had surgery. What about all right? How many months ago but He was doing much better but then he took an MRI. It turned out he had also rated also inflammation. So they're making them start infusions again of scary awful medicine that I hate to think about. No God and so. I didn't want him to go in but luckily is not at a hospital. He goes in. I know sorry sorry to I feel like you know. Donald Trump here has he tried medical marijuana. Because I know that there is an Israeli company. I forget what they're called. But one of the dispensaries here carries their products Tikkun. Yeah I know he's he's up on all of okay. Nothing has helped no shit. Nothing's too but I mean he's he's also a nutritional scientists. He has his masters in nutritional. Oh Gee thanks. To trump saying clarin accused or whatever could ca could cure the chronic virus. Another person has died from taking. No Yup Yup another person anyway. So he's up on everything. Die At everything. He tried for years and years to get off his meds and just do dieting. But it just krones is offered. He's going in in about forty five minutes to this place. It's luckily not a and the small Boutique Center where people go and get infusions and hang out for an hour and then come home and so after that he gets self injected home which he never got to So this just as one visit and I'm just praying that does and I don't even pray. This one visit is a safe visit and that he comes home and he stays healthy as you can. So that's my stress of the day. Got It I tweet because I wanna I wanNA talk. I WANNA get mad at trump thinking about okay. Well that's easy to get mad at trauma. God All right. Let loose the birdies. Welcome to tweet all right so You know it's funny. Because I was watching I was busy doing other stuff and then I looked at twitter and I saw the comments on trump's thing at Fox and so I I actually turned it on my computer for a minutes just in time to hear him talking about how so many people millions of people are in this commit suicide if the market continues crashing like full of crap. He's such a dangerous thing. Just say it's stupid and wrong. It's Dubai. God what is it. I WOULDN'T WATCH IT I. I refused to turn Fox on also but I was live. Tweeting other people's live tweets. Yeah Yup so it was as idiotic you would expect it to be and I may have. I can't even remember because I never remember. What I- Tab for the show until I see it again but let's start. I'll show you calm. Let's say Oh my Gosh Kim Delaney of NBC has something to say okay. It's come to this. This has nothing to do with the interview. It's come to this. Trump asked if South Korea can provide the US with medical equipment to respond to covert nineteen and President Moon replied saying I will offer as much as much when there are surplus to share his come to trump asking South Korea for you know which is really weird because I hear that trump called offer North Korea. Help like we help to give. I don't know what that was. I remember tweeting yesterday or the day before that he was offering help to his boyfriend. And then all of a sudden he's asking South Korea. Mcginn done everything he was supposed to do. He wouldn't ask anyone for Hell right because Donald trump loves dictators. That's what it's you know. Forget the part he just loves Dick. I guess that's what it is and I know I have. I know have a room shot somewhere but I don't know where. Go ahead all right. So Richard Burr Senator Richard Burr. The one that's in trouble for God. Yes who who's own? State is turning on him now as now being sued in federal court by a shareholder in Wyndham hotels and resorts. Who's WHO's alleging that. Burr used private information to motivate a mass liquidation of assets securities Veron shareholder suit accusing him of Securities Fraud. So not only is it insider trading accusations but now he's got security Securities Fraud on top of that that comes from Kyle Griffin and MSNBC MONTJUIC Richard. Burr needs to go well his own. His own state is calling for his resignation. Good as let's hope he listens. Yup what a duty had this is? This is what I'm asking. Yes thank you and that was better than your duty. That's that's all I'm up for today. I'm so my head is not in the show today just in case you haven't a very bad man. Okay there you go stinky pooper all right. Pray the germs away. Liberty you press president Jerry Falwell Junior. Yeah a longtime trump supporter. Welcome students back to campus this week. Despite explicit social distancing guidelines from both the White House and the State of Virginia unbelievable I mean they are welcoming people back from spring break and Saint Com. Come pray with US comfort with us. God will take care of your corona virus. Yes God will take care of every. Just ask just ask Vice President Highest. Can Kiss Ass. He's he's about as no let us pray this away as anybody can get yours but they all they. I guess believed that I. I mean I'm my stomach. Is still churning. From seeing the photo of one of their corona virus task force meetings. Were there I? They're all? Bow Their heads in prayer. Yes going God I hate that. Okay so jared. Yates Sexton A political analyst sociology professor I. He said trump just said he wants to reopen the country by eastern to which Fox News host says. It would be a wonderful American resurrection. And then he goes on to say he actually a whole my greg. I'm just I'm just GonNa read you the first part. You need to understand something. The cult of trump is emerging of white supremacy religion nationalism and the worship of capitalism. Yeah yeah the Savannah always enter any does a whole threat on it which I won't go into. It's just very long and and wordy but But that's the that's the gist of it. He talks about you. Know the combination of those things. I mean that interview or whatever it was a town hall was ridiculous. Okay so Daniel deal was was tweeting about the town hall and he said trump is talking about the number of flu deaths. We don't turn the country off because of that. He says he then invokes car accidents. He says we didn't tell car. Companies stop making cars. What would he didn't? What trump doesn't realize as it cars are not contagious? They don't multiply exponentially and deaths by car do not multiply it. Exponentially and cars are regulated viruses. Or not not so you know and also I'm GONNA. I don't know if I have this in a tweet but as Lawrence points out this country like trump didn't shut this country down and isn't isn't going to start it back up right. The governors are handling. This has nothing to say about it. You know it's interesting with all. Look I've never been a big Andrew Cuomo Fan He's a bit too right wing for me but his father. I adored and so I. Yeah the last couple of days. I've I've posted a picture on facebook a couple of days ago of me with Mario Cuomo who was amazing and I worked when I was just a little kid You Know Moore you know young out of college. I worked at W. MCA in New York and produced a monthly statewide. Ask The governor call in show with Mario Cuomo every month for a few years So I posted a picture the other day and then I came across a letter of recommendation that he wrote for me so I just wanted that too. It's like if if Andrew at a Jew not take anything away from Andrew Cuomo again. I'm not a big fan of his policies on a normal day but he is doing a great job in leading New York through this horrible mess that wherein he is the leader. That New York needs at the moment. And what I said. The other day was if he's one tenth the man his father was in. New York is pretty good hands. Yeah He. I've been watching him every single day and he is everything. Trump is not. That's right yes. I agree with you on his politics but in terms of this he has been. He's been clear he has been communicator. He has been informative. He is organized. His presentations are letter. Perfect in terms of according the visuals with what? He's saying he knows what he's doing. He's out of fashionable. And that is why trump started bashing him of course. Oh it's trump asking him again. Because I always say nice things about it but because because Andrew Cuomo is getting accolades because people are commenting on what a great joy is doing and how they wish he was president right now because we have someone who's GonNa take control someone who is credible except I heard his thing this morning and he made one glaring error. If you get her own virus we don't know that your immune they don't know that yet and in fact. I double checked because he said that you know if you get it and once you're feeling better than you can go back to work because you have immunity. They don't know that this is still a brand new disease. It has been in our lives for three months now. They don't know a whole lot about it and they don't know if you develop after getting and as far as that medicine with a long name that I came down now hydro hydraulic whatever. The reason people are tha first of all. I had trolls jump on me because I posted that story. The original story about the couple took your husband died in the in the white pads condition. Yeah Yep well the reason. They said they didn't take the medicine. They took their own. You know why they took it because what they took sounds exactly like the name of the medicine. Hey trump's yes. And trump's been hawking nonstop both in tweets and on TV and radio. Whatever you name it. He's been hawking this medicine so hard that people are now looking the and now people with immune deficiency diseases can't get that medicine you know. Our friend twin MOMS SUE WORKS AT A. She's she runs a pharmacy at a small Rural Hospital and in Illinois and. She's they can't get that drug anymore she goes. I can't people are there. That's why he trotted out bar yesterday because people are hoarding things. Like medicines and masks and whatnot. So even though trump didn't need to bring bar out to say the bar came trotting out to make trump look like a big tough guy real important official and stuff. I'm surprised he wasn't wearing a badge. And a cowboy came out and said you know it's against the law now to do that. We are now putting our foot down Because people aren't doing that because trump open his big fat fucking mouth. That's right well. So here's what sue wrote. Last night. She said F Y I. I am a hospital pharmacist. And Pan no longer ordered this medication or Zithromax. I sent from my patients because it's on indefinite back order from the wholesaler. Because a gibbering idiot decided to stand before America and proclaimed to his cult followers that he is an uninformed hunch that it will cure cova nineteen so she can no longer get hydro chloroquine nor can she get th- Zithromax in Zee PAC. Those are standard a antibiotics. That trump says they work in conjunction with each other. He doesn't know. Shit and now antibiotic is an anti bacterial and unless does not work on the action. That will do good as far as the other one. They have not proven that it'll help and they haven't proven that it's any kind of cure. They haven't even. They're just starting trials of it today in New York and that's like you said a cocktail of the two things At so nobody knows anything about it. So trump's going around pounding his chest and saying you gotta take this secure. And meanwhile people are taking the wrong upping and they're using something that's used for cleaning fluid or something and they're drinking it and dying because of Stupidity Yup and then you've got Anthony Audi who who finally over the weekend did a couple of interviews and said look. I can't go up and snatch the microphone away from him but I do my best to try to say what's real and what's not and now. Trump is silenced him. He wasn't at the briefing yesterday and he wasn't at this thing that they did at Fox today because trump wants his word to be the final say instead of the actual medical expert. Yeah he wants to say what will help him does not want to say we'll help us. Of course he doesn't care about our line now cares about his political life Pro-life my ass. That's my Hashtag that I use all the time and on L.L. Gop said this GOP plan to quote turn the economy back on in less than fifteen days is bloodthirsty madness but it also misses the big point. The economy was crashing before all the shutdowns in part because this administration proved it wasn't taking covert nineteenth seriously enough. You know the other thing that the the fact that he's talking about in one of the things and I don't have a clip. If I did I wouldn't play it anyway. A VALUE BOEING. Boeing is one of our great American companies. Of course we have to help them really Boeing. Which is on the verge of bankruptcy before any of this happened because of their massive fuck up with the seven thirty seven Max. Airplanes that were were defective. They knew they were defective and they let him fly anyway. I'm sorry now with trump said. Well we'll take a piece of equity for helping them Boeing. Today said well. We don't want if that's the case we don't want your help. Fuck any of it. I don't WANNA help Boeing. I don't want my tax payers pack tax dollars. Going to bail out Boeing. And I don't want to own a piece of Boeing because that's a company that's doomed to fail because they fucked up and didn't value human wides enough to make sure their planes were safe before they sent him out in the air. Thank you you're welcome. God I'm pissed on. This is why the show with a funny every day because it gets like this all right. It's crazy okay so South China Morning Post had tweeted. South Korea has set up phone booths. And that's in quotes like they look like phone booths. They contest people for the corona virus in just seven minutes. The country has earned praise for its mass testing amid the pandemic. So David Waldman. Who WAS KIRO AC? Said puts this shit on an airplane and fly at the fucking over here. Mr I alone can fix it. Yeah exactly how hard is it? Do there are things we can be doing that. By the way this whole thing about the ventilators and how now oh my God there's thousands of first of all we need an with tests the Diaz. Anybody who wants to get one. What are you talking about Fannie Buddy but as? Cuomo pointed out if you're starting to build them ordered them now it will take weeks and they need them now by the time you get them. You don't need them anymore. Those have died right. So there's the okay so the ventilator so now we learn that there's a strategic stockpile that the federal government has with like thirty thousand ventilators or something like that and Andrew. Cuomo says that the federal government is sending four hundred. He's like what the Hell Am. I GonNa do with four hundred and you tell the other thirty eight to thirty thousand people or whatever that they are going to die taking screengrabs. I'll get to that in a little bit L. O. L. Gop also was commenting on Laura tweet and she said Rand. Paul was the only senator to vote against a bipartisan. Eight eight eight billion dollar. Deal to provide emergency coronary corona virus funding earlier this month. Get WELL SOON. Senator because role in this together and ll. Gop said cope with nineteen is a messy beast. Went after the what senator on his side. Ya isn't that funny as I said in. What's news yesterday? Karma is a bitch and then Jake Sherman of politico new San Senator Rand. Paul also played golf. You Know He. He went to the gym. We all know he answered the gym in. Okay so Senator Rand Paul also played golf at the Tony Robert. Trent Jones Golf Club in Virginia. Last Thursday club did a deep cleaning this morning. In the lobbyists he was playing with and the caddy will self quarantine for fourteen days. But they can't get tests though because they're not they don't they don't have symptoms. They don't care so and not rich and powerful or they're not a senator our and it gets worse rand. Paul's aides had never been told that Paul might have been this is from. I'm sorry Kyle Griffin today had never been told that he might have been exposed to the virus or had been tested for for it. According to a person familiar with the situation and some began to fear they could have contracted it and spread it to their friends and family right and and after the news broke that rand. Paul tested positive. The people this he did. He was at a Senate luncheon on Friday. Where you've sat with go figure. Mitt Romney and Mike Lee of Utah. They had no idea and so in the pressing yesterday. Did you hear this idea? Because this shows the state of mind of this demented full who's occupying the Oval Office? Right now on top of Senator Paul Now. Four senators are in isolation and the rules. Say That in order to vote were wrong. Lee Gardeners Senator Rick. Scott also to contact with ricky with critical stimulus package. Vote expect Romney's chelation yet. Yeah that's what a fucking asshole. He is g too bad. Hey Donald Trump. I got a song for you. You know that was just so fucking uncalled for. But that's the that's the show that is him in a nutshell. He's all about cruelty. Yeah Andrew Andy Slam. It was the former Obama Medicare medicaid person. Yup said. We're about two weeks behind on. It's like trying to pay a loan shark after you've waited too long. It's like trying to pay out. Hey Alone Charlie after you way too yeah you get a broken head and you know that's right it's too late. Yeah Chris. Hayes had a thread that I'd like to read it. It's a little bit long but I think it's good or I could wait to the end because there's a couple of quickies I could give you in the meantime. Let me do that Schooley said mass dying they can handle. Massive voting is a red alert crisis. Mass dying we can handle mass. What mass dying they. Meaning Republican meaning trump. They can handle that but mass voting that big of course not they don't want you to vote is okay though right. Okay so Here's the headline and I'll give you a little A like a one line. Do you call it takeaway quote okay. Julia Davis tweeted this vanity. Fair trump won't order vital. Cora Corona virus supplies because corporate. Ceos asked him not to. They're worried it could be bad for business. And then the poll quotas free-market die hard. Larry cudlow I e trump's never right National Economic Council director was persuaded by such arguments as was trump's not bury bright son-in-law Jared Kushner that's what they wrote about in Vanity Fair? So yeah the corporate CEOS are telling them you know old back. And that's all he cares about. And that's who he's listening to with this reopening thing as they want him to open because they're all losing money and trump of courses losing money and and we should. We should mention that. The thing that that the propaganda being pushed out by Mitch McConnell and the Republicans is really sickening. I mean we expect it by now but the reason the Democrats have been blocking this. This stimulus bill is the main reason is because there's a five hundred billion dollar what they're calling slush fund to bail out big businesses that would have no oversight and trump's going trump said today. I'll do the oversight. Oh handle it well. Gee that's going to calm anybody down. So He's saying he and Steve mnuchin will will provide the oversight. Sorry doesn't work for me. And and it provides a six month window where they don't have to even say who the money is going to. That's not okay. And that's what the Democrats are trying to protect us. They don't want a repeat of tarp where it was a bail out for the top and the average person got nothing out of it. They don't want to repeat that mistake. They're protecting us by stopping this from going through and while they're doing that the stock market is up over two thousand believable and trump trump will take credit for that even though it's because the Democrats are walking in there and dealing and wheeling and doing their thing Okay so this is from Cuomo today guy. The rate of increase has gone up doubling every three days. It's accelerating on its own. Not A freight train a bullet train as he was saying. That trump was tweeting. The Cure cannot be worse by far than the problem. And then Cuomo goes on as you were saying To show that trump he needs thirty thousand ventilators trump offered four hundred and the quote. Was You want a pat on the back right? That's why trump got mad at him tonight. Right okay so school. He goes on to say Squirrelly. My my little friend. It would be one thing if trump was offering rosy predictions based on the federal government getting its test and supplies act together but he wants to skip ahead without accomplishing any of the hard work. It's like FDR declaring victory by Christmas. Nineteen forty one okay. That's what it's like. I hear everything about people should just not listen to him. And you know look. What's his name James Palo's from the Atlantic started this threat of journalists and other media folk who sign onto the idea that the TV networks need to stop carrying these briefings. Manto went on TV and set it on that went viral. Wow good for. She went out there and said do not do this. He's lying. He's killing so many words but she said it pretty bluntly good so Wall Street said this to trump don't restart the economy before stopping the virus spread. What's the risk of reopening early? The risk is the number of cases. Continues the number of cases continues to skyrocket and longer term. You're just digging a much deeper hole. Choose from an analysis and the Washington Post this morning. Yeah no I hear. It's going to get if he does this. If if people start being empowered to now go out and go back to work and you know he's like they can go back to work and they can still do the social distancing. No they won't so unfortunately. What happens is the governors of the States? That are restricting. People are doing the right thing but then people who were in states. That aren't restricting. People travel cast states. That are sample people are coming. They're leaving New York New Jersey Connecticut and coming down here to Florida. Because the idiot ron to Santa's will not close the state and so now he's saying anybody who arrives in Florida from that area has to quarantine for fourteen days. Yelich that's going to happen. Let's see if I can get through some of Chris's Christina's watching the just let the virus do its thing and keep the economy humming school of thought grow on the right and it seems worth noting something crucial. I. It is true that the trade off right now between the pandemic and the Great Depression is going to be horrible. We need to get to a place where we can manage the virus and also have a normal life the key to getting there is suppression testing tracing and treatment. Were still a long way from that. But let's say you just think. The costs outweigh the benefits and are not morally persuaded by the idea that we shouldn't let hundreds and thousands if not millions of disproportionately the oldest sickest among us be left to die. So just think of the economics of this if you stop lockdowns and send everyone back to work. Lots and lots of people get sick and you'd have workplaces where half of the staffer out and this would roll through all the kinds of places where people who maintain the electrical grid and water treatment and sewage systems etc. Not only that. As the hospitals fill up and horror stories emerged. You'd have tons of deaths from things other than Kobe. Nineteen they couldn't get treated. This would make people more scared of getting the BUG and lead to further retreat. Which is to say even if you care about economic activity as the only value here. It's really not clear that anything like business as usual is even a possibility in the midst of a roaring pandemic even if you let everything stay open one more sentence in fact you risk ending up with the worst of both worlds mass death and sickness and also an economy. This essentially shut down there you go. I read that very quickly as you did. And he did it could shop got. Yesterday was the ten th anniversary of the passage of the affordable. Care Act so if you remember back ten years ago I went through that whole thing there on my show spent a lot of time. A lot of interview hours with Wendell Potter. Who was the insurance industry whistle blower? He will be my guest tomorrow to talk about why at this time in history. What we really need is medicare for all. Hello he's right. Jeez right thank you gotta laugh. Laugh on the twitter's at gotTa laugh here every Tuesday Let's see you later. Laffy bye bye and tomorrow come on back because yes wendell potter will be joining us on. I think Dr Steven Thrasher to it'll be another busy day. There's so much going on. Thank you for being here. Thank you for a gathering socially distant as we are and until tomorrow everyone stay safe. Wash your hands. Don't touch your face by.
Revisiting Pandemic Predictions for Energy
"The energy gang is brought to you by silla. Energy vert is leading the transition toward a one hundred percent renewable energy future and to help others lead as well at created the path to one hundred percent. Which is committed to shortening the time it takes for cities states and communities to transition to renewables. You can find out more about solutions and the dialogue on how to transition the electric system at path to one hundred dot org russell brought to you. By honeywell honeywell's a leading supplier of iot solutions to mission critical industries around the world honeywell. Smart energy helps utilities transform their grid operations through advance solutions and targeted services from edge. To cloud more at mar energy dot honeywell dot com. Green tech media podcasts From green tech media. This is the energy gang weekly debates and discussions about the fast changing world of energy. I'm stephen lacey. i'm a contributing editor at gtm. Welcome over the next couple of episodes. We're going to dive into the top stories that define this frenzied and heavy year this week. We'll start with a look back at how covid reshaped the energy transition. We're going to revisit some predictions that did and didn't come true in our next episode. We'll look at a wider range of twenty twenty stories. Non pandemic related then later in the show. Advertising and pr professionals are suddenly being pressured to reveal how much of their income is from fossil fuel clients are firms in this industry the next to lose their social license and last what could a youth climate core accomplish and it be set up. We looked to a depression. Era program to rally the passions of america's climate generation. The gang is here. passions are always rallied. Here catherine hamilton is with us from arlington virginia. She's our co host and the co founder of thirty eight nor solutions. Hi catherine i getting ready for the holiday madness. And what kind of madness does that bring to you. Hammel tony madness. Usually we have a big dessert party with hundreds of people which we're not gonna have this year. But i do have to be a little bit more thoughtful. Because with a kid living in alaska. Now i have to mail things a lot sooner. Jaeger's gonna drive over from bethesda and be knocking on your door for some desert. Leave a shoebox of cookies out on the sidewalk. Are you actually going to decorate the whole house. And go to the nines on that We've done some inside. We haven't put on all the outdoor light. So you have that great table right with all those little figurines and my kids love style. My my kid. My kid loved that last year and was trying to break some of the pieces. We successfully thwarted from doing a steadily find. It slipped through forecast stories. I have like a five foot minister on my stairs. And i went to go by garland and all they had was forty foot guards. I pulled it out like a magician and jigger shah is our other co host. he's the president and co founder of generate capital. He's in bethesda maryland. How are you jigger. i'm good. I'm good we are. We're scaling a lot of things back this season but But not our love for all of you. Well let's begin with a recap of a story that we have all lived and deeply felt the twenty twenty pandemic. it's been a brutal ten months for so many people and it's exposed a lot of faults in our energy system from how air caused more pain and suffering for people of color when kovic to political favouritism for fossil fuels. Through the american stimulus to the vulnerabilities public transit and recognition of the drastic changes will need to make in order to maintain the steep emissions. Dropped we saw this year. I mean we saw what percent drop in emissions and we're going to need to do that year after year after year year so it felt right to ask what just happened. What has the pandemic meant for the energy transition. Nearly a year on we've seen oil markets collapsed. Businesses frees up people out of work and massive swings and energy use but simultaneously. We've seen a strong surge in renewable energy and storage so each of us is going to look at a prediction about the pandemic that did play out and one that didn't catherine. What are your predictions that you wanna talk about this week. Yes so one thing is that Given the economic hit that the entire country has taken and in particularly the clean energy industry. We were really hoping to get a really good. Economic stimulus package The house of representatives passed a couple of big bills are the moving forward. Act was one of them. There was a clean energy package. Both of those contained a lot of provisions that would be held to this industry that we really really needed But of course the senate did not take those up with. This is a frustrating story. Not just because of the inaction but because of what happened through the cares act. I mean the fossil fuel industries. Very explicitly got tens of billions of dollars in tax breaks and debt relief from the federal reserve and so it wasn't just that we avoided taking action. It was at the action we did take actually benefited dirty energy and a pretty substantial way. Yeah that was super frustrating. Especially a sense you know oil. Prices were historically low. And you know some of that. Just that funding just did not increase productivity or help the economy at all. And that's what we desperately need is an infusion into economy and that's what investment in clean energy would do. Yeah i mean. I guess i'd say that to me. The part that was so frustrating was just at the europeans actually did pass a green deal. And it's gonna be roughly a trillion dollars of capital right. I mean you know. Compared to let's say ninety billion we got on the stimulus. I mean and ours is a big number and so and it's in green hydrogen and electric vehicles and all that stuff and so when you think about what could have been You actually don't have to imagine like you actually because look across the pond and see what could have been right and what they did was. They took advantage of the fact that people had seen a vision of what life is like without a bunch of fossil fuel out there without cars driving around in airplanes flying and and could actually have this. This sense of we can do this. And i think so. They built that into every part of their covert. Recovery was. Of course really hopeful. We would do the same so what happened in america. Then i mean i remember nancy pelosi getting up and other leaders saying yet. We think we can make this happen. We think that they're going to be subsequent Spending bills for relief And it never happened. There was a decent amount of them. You know when the first Economic relief package was passed. That there would be future bills. So what happened. Well i mean pelosi did not bills so she was true to her word she got a lot done and send them over to the senate and the senate did not act. I mean they just didn't have the same priorities. They didn't think they did not want to do anything on energy. They wanted to be very focus on helping businesses recover. So you know that was it was a mitch. Mcconnell call while. I mean when i talked to grassley office what they told me was that like trump specifically said nothing for solar and went like like not just his legislative aide or as chief of staff or whatever like the president himself was like i do not want anything for solar and wind in the bill right like we were actually singled out so like my sense is that this is this is more the republicans again not standing up to trump and standing up for their constituents and instead you know like just cowering in their the presence of trump. The white house had a lot to do that and they hate. Abc's too so it's not limited to wind and solar But yeah definitely the white house and the party has been very reliant on those priorities so while we're lamenting what could have been we're looking forward to what may be under a biden administration and congress has signaled that we could pass a nine hundred more than nine hundred billion dollar relief package with some potential clean energy goodies. The biden administration has supported. So what does this latest activity and could it re correct. Some of the Earlier failures yes a lot. That's trying to happen at the end of this year. They want to clear the decks For the new congress in january and so there they have to pass their spending bills. They gave themselves an extra week to work on an and to come up with an agreement on some kind of a covert relief package. Now it's going to be very limited. I will be surprised if there's very much at all for energy in there certainly we continue to push for it but it's gonna be a combination of aid assistance related specifically to covid for people and to to you know like rent and you know making sure that that people don't have to pay loans back as fast and that sort of thing rather than specific to clean energy. I do think there is a big opportunity. And the size of the opportunity and the scope of that Will depend on who is in control of the senate Certainly after the georgia races will know more about that but in any case. I do think there's an opportunity early in twenty twenty one to do an infrastructure package of some sort and that could get a lot of clean energy in it. The premise of this conversation was to come with a prediction. That did come true and one. That didn't come true. you have to predictions. That didn't come true. What is your other one. Sorry no but the other one is actually really good news. That's why it was confusing to me as well. I don't know it's good news. Take yeah so when a width cova. Everybody thought that everything would just shut down and that clean energy would stop altogether and that the energy storage boom that has been going on would would just slow to a halt and it didn't. It did incredibly well. It has been the biggest year ever for energy storage. The growth is unbelievable Would mac has said that storage. Beat records in q two and then again by two hundred seventy percent in q three so in the third quarter of this year there were four hundred seventy six megawatts installed. This is just massive so while kovic was slamming. The economy in a lot of ways Especially conventional energy sources. Boy the um the storage industry is just booming. And they don't think that this is an outlier so we looked to the next year as you know it's going to be double in twenty twenty and triple and twenty twenty one so It's it's pretty incredible. There's an expectation of Seven point five gigawatts by two thousand twenty five energy stored. So it's very good news. You know we had some significant Events that caused people to sign these contracts last year. And i think what was roic was getting the the projects built right that like you know with covid restrictions and this and that and construction and yada like they actually were able to get them. Constructed input put online p. Jeannie has some huge battery orders that they made as well as southern california edison to get online by june of next year To try to prevent any grid issues for next year right and so i think they're putting a tremendous amount of pressure on these big battery suppliers whether it's tessler fluence or others and these folks are delivering which i think is fantastic. Yes interesting because the residential storage market is still not going quite as quickly. It's just a little bit more disaggregated in it. It is driven very much by resilience needs coupled to solar but The the numbers are still high. It's just not growing at the pace as the transmission grid scale side. Okay jigger over to you a prediction that you are someone else thought would play out as a result of covid. That did actually play out. So i had. I had so many that like my brain was swirling The one i settled on was probably more conventional. But i still think is the most important one to me which is I think we did predict the decimation of the oil industry. But i think it's been truly breathtaking to see like that decimation. Play out right up to up until last week when exxon finally caved and reduce their Capex predictions For an investment as well as ritt wrote down you know some of their assets on the balance sheet so it it is truly bryn a disastrous year for the oil industry this year and how wide are these. Ripples that started in the spring of this year i mean. How far does this go. What kind of wide-reaching impacts can we expect in oil industry that started in twenty twenty. It's pretty wide. So i was on energy panel for the federal reserve of dallas and kansas city. A few weeks ago and You know the experts from the oil industry that were on the panel with me. Basically said that money has been pulled out of the sector will just permanently right like like even on these auctions for assets now where they're assuming people are going to buy stuff at ten cents on the dollar. They're just not getting bids right. That people are basically saying we're not allowed to bid on these assets even at zero sense. We're not willing to buy these assets and so so there's just a lot less liquidity in the market people recognize that this stuff is just off limits and there's a lot less dollars In the space. But more importantly. I think that when you think about the fall of exxon mobil i mean It is it is one of those things where you know. They're really one of the most or used to be one of the most. Well run companies in the world In terms of the operations. And i would say in the last four or five years. They've really you know Degraded to the point where Their return on equity Their safety incidents they're oil spills like everything is up to the point where you're like wh- what happened to this company. And at the beginning of the year we saw some big announcements most notably from bp we've had a couple episodes on what's happening within bp. Under bernard looney does that make e moves all the more Wise yeah i mean when you think about why is right. Think about like this in dollar terms right and so you know. Exxon mobil wants to spend roughly. Let's say twenty five to thirty billion dollars in tax every year the hedge funds and others who are coming after them are basically saying that they should be spending less than thirteen billion dollars a year just to keep things running and keep the oil flowing right at a very minimum. That means that exxon mobil basically burned through fifteen billion dollars or so that they didn't need to burn through the bp and a relative basis saved right and so by by moving more quickly. And that's a lot of money. I mean for most of us. Thirteen billion dollars or fifteen dollars is something that could have paid for a lot of battery storage or a lot of wind and solar or a lot of electric vehicle. Fleets or whatever it is that you would have invested in and so it is breathtaking to think about how much money exxon just set on. Fire this year That they could have actually saved if they would have been. You know smarter air. What about a prediction that you thought would play out. That didn't so you know. I would say that the prediction that i'm going to give you guys. I think is a work in progress. But i think as relates to catherine's point on residential storage. I i truly thought that de ers and demand response would would get some sort of like blessing right. Not just by the for of or by you know other folks but actually like a real blessing like that. The utilities would say. We're definitely gonna take advantage of this stuff or you know the grid. Operators we're gonna say we're definitely gonna take advantage of stuff and i've just had a lot of conversations recently even like with With folks about what happened with cutie am which was that rev project new york was trying to do To prove that they could you know. Push off upgrading that substation brooklyn and in the end. Everyone has basically come to the conclusion that helping individual consumers frontline consumers. You know people of color. Whatever is hard and day and it is their fourth priority that they would rather build a three hundred megawatt Battery just one battery then to figure out how to get these these assets in everyone's homes. They just think it's too hard and even though they want it to work and they wanna say all the right things. The money is not flowing that that did not happen. This year which i thought would change after the blackouts in california. I really thought money would flow differently. And it's not flowing. Is there a specific cova. Crossover as well. Well the cova crossover israel right remember. Think about how much. Electricity has shifted from commercial customers to residential customers. This year right and so you have all these people at home who are using way more electricity and they're happy to have lower electric bills. They would love for their utilities to say. Instead of spending ten billion over here we're gonna spend two billion in your houses because that actually produces the same benefit it's eighty percent cheaper to provide two billion dollars of stuff to you then to build ten billion dollars of more transmission distribution but the regulators. Everyone basically believes that something is amiss. And they don't want like for instance they could give people stuff for free. That is what chris cox new analysis shows the. You could give people all of this stuff for free and it would be cheaper than rape basing upgrades to the distribution grid and they would rather not give people stuff for free. They'd rather you know people have to knock on doors and find people to opt in and pay a twenty five percent co pay and all this stuff to be able to do it because they just feel. It's not right to give people stuff for free. And so i feel like we are going to be behind the curve for much longer. And even with i twenty two twenty two and everything else. I feel like people are betting against individual action and individual household action. Well yeah i never mind new york go to my south and all they want to do is build natural gas plants. So that's another thing so that to me. I really thought. I love the the press release from connect with sidewalk The big announcement that they made on one hundred million dollar fund but. I don't think that this will be mainstream way of managing the grid For released this year next year. And my says it's not tracking towards becoming a mainstream way that we manage the grid. I wish i could say that. This doesn't increase job security for me for the next couple of years. But i'm afraid. I'm to have to keep plugging away in the vineyards for. Dar's certainly lock of your efforts that this is occurring. But i do think that people are just used to like one contract one asset one large deployment So well start where the prediction that i think everyone thought would happen. And it played out almost exactly as we expected which was the complete decimation of public transportation in major cities around the. Us and the resurgence of personal automobiles The numbers are really staggering. Ridership around the country is forty percent of pre pandemic levels in washington and san francisco washington. Dc and san francisco. It's at fifteen percent of pre pandemic levels in new york city. It's at thirty percent of pre pandemic levels and just this last week or so. We've seen transit agencies around the country say were shutting off sir weekend service. We're going to significantly scale back weekday service and what happens is it doesn't really hurt a lot of the people who are able to work from home. It hurts poor people people who still need to get to work and it's really devastating for families who have to rely on the bus system and the metro system so this is really bad all around not just because it has his acute impact for people who really rely on these services but also because it will extend the economic pain that a lot of these cities are going through and so it takes. It can take years for these transit agencies to recover and they have not gotten any federal relief. This ties into catherine your point on the lack of Additional economic relief packages m. the republicans have failed to provide or show their support for for Any additional federal funds that would go to these agencies. Now there is a thirty two billion dollar plan as part of this nine hundred billion dollar congressional relief package that were considering. Joe biden has thrown his support behind. It he has the need to continue funding public transportation in these major cities. But it's been really really bad And simultaneously we've seen a lot of people buying pandemic cars We saw twenty two percent increase over in car buying this summer. And that's the highest level since two thousand seven and this is not something that will put cars on the road for a year or two years. The average car stays on the road for eleven years. So what we're talking about are two simultaneous impacts. That we all saw were coming. The could have reverberations for years to come. And we know that transportation emissions are now the highest source of greenhouse gases in the us and this makes it harder to tackle that yeah boy wouldn't it be great With any kind of relief if you could tie it to electrification of some of these the sector because that would be super helpful it would also kind of goes to the funding for For much more cost effective technologies to be put into transportation. Yeah no. I totally agree. And so. I want to stipulate that i agree with you completely around the impacts on communities. But i do want to give you a little bit of a contrarian view which is that my own experience with transit is that they are completely inflexible. And when you think about like ryan poppe when we had him on the podcast He was predicting that would move to. Ev buses today. The economics of moving tv buses is like just rock solid and very few transit agencies. Are doing anything interesting. In av buses. I think when you think about all of the integration. They were supposed to do with uber and lift. They haven't done any of it. Some of the integration with via is kind of happening there's been tons of studies shown in la and other places that micro mobility whether it's shared bikes or shared a scooters etc actually was providing really important services for the poor communities and departments of transportation have not really embraced how to pay for those things. People's transit jackson transit dollars and so at a time when they could have been offering more choices which would have actually helped them through this crisis. They decided a long time ago. They didn't want to provide choices to their consumers and instead wanted all of this stuff to be run separately from the department of transportation and public transit and to me that has to change so i hope that those strings are attached to the thirty four billion dollars. It's coming out of dc that they have to stop being a dinosaur. They have to actually figure out how to bring innovation into public transit. So a thing that happen that we thought would happen. Was supply chain disruption. I should say it did happen. But it didn't have the impacts that we thought so. In april we saw a lot of stories about the freezing supply chains not just in renewables but in consumer electronics in agriculture in all sorts of heavy industries And that is of course because a lot of supply chains are rooted in china in particular in clean energy were thinking about wind turbine blades. Gearboxes battery materials solar panels A variety of clean energy products. 'em everything froze all at once In fact our parent company would mackenzie predicted that we would see. Many many gigawatts of project delays as a result of the tumbled in supply chains. Mostly coming out of china I e predicted a similar. Drop in fact. They thought that we would see for the first time in twenty years a drop in renewable energy deployment. And what do you know. It didn't play out and Companies found creative ways to source their products differently. A lot of countries Broke down cross border restrictions allowing for the movement of goods and that opened things up and very quickly we saw clean energy rebound and it turns out that this year we're going to see a seven percent increase in deployment of renewable energy and ninety percent of new electricity capacity. According to ali is gonna come from wind solar and water a complete reversal from what we imagined back in april. So this is another really positive story that we weren't sure how it's going to play out. It was looking really bad in the spring. Hey you know one anecdote that in two thousand and three. I paid one hundred dollars to post a bat on long. Bats dot org That seventy five percent of everything. We deployed an electric cleaned by twenty twenty and the eia actually found my old bet and actually tweeted out that they were certifying that it was going to come true this year after all of the drama ea cobs like official. Twitter account actually certified. It was awesome coming up. We'll targeting the pr agencies behind the fossil fuel industry make a dent in emissions. I a quick word about the folks who bring you this show for free for brought to you. By virtue tila energy for tila has created the path to one hundred percent which is a group of leaders and industry experts working together to identify the fastest. Most cost effective ways to decarbonise elect. Trysofi not just city by city but across entire states and nations. This means addressing economic scientific and political challenges vary around the world so the path to one. Hundred percent is not one-size-fits-all. Instead of aims to provide information that can help each locality and company person customized their own path to one hundred per said to learn more and download the pathway to one hundred percent visit path to one hundred dot. Org we're also brought to you by honeywell honeywell tasr the next generation of smart grid technology right here right now. Honeywell has partnered with leading cellular carriers to integrate five g and lt technology into its energy solutions for smarter buildings cities and mission critical markets. It's scalable and customizable platform makes it easy for utilities to build grit intelligence and help customers find new opportunities for efficiency and automation honeywell. Smart energy is delivering the future of utility connectivity energy dot honeywell dot com so the divestment movement has been pretty successful in moving institutional money away from fossil fuels over thirteen hundred institutions with fourteen trillion dollars to invest have vowed to eliminate fossil fuels from their portfolio since two thousand twelve. Bill mckibben the prolific author activist and founder of three fifty dot. Org was a very important figure who articulated why that divestment movement should exist and he helped create with a lot of other organizations and people create that strong movement and earlier this year activists who have been focused on divestment turned their attention to retail banking calling out the financial institutions that serve customers. Like you and me who are also heavily invested in dirty energy telling people to cancel their checking accounts. Cut up their credit cards knowing that it wouldn't have much of an impact on the bottom line but the idea was to strip the social license of these companies embarrassed them and make them change their practices in other areas that they serve as a result of this activity over the years. Large financial institutions have distanced themselves from coal oil and gas including at the beginning of the year. The world's largest asset manager blackrock and now mckibben is turning his spotlight on the advertising industry. The marketing and public relations professionals who make it look like exxon for example is in the algae business rather than the oil extraction business in this new yorker column outlining the strategy one. Pr professional told him every copywriter designer and strategist will have to pick a side and mckibben explains his strategy. This way now. I want to focus on another industry that buttresses the status quo the advertising lobbying and public relations firms that help provide the rationalizations and the justifications that slow the pace of change although these agencies are less significant monetarily than banks they are more so intellectually if money is the oxygen on which the fire of global warming burns than pr campaigns and snappy catchphrases are the kindling i. I love begins writings to draw this out. is beautiful. Yeah catherine what does this campaign all about what are you. What do you make of it. Yeah it's pretty interesting and it started with al money a huge agency. Pr agency you know. Some of its workers saying. Why are we doing this. Why are we working for a company that is helping other companies that are burning the planet down and so they started this clean creatives group that pledges that as agencies strategist and creatives we refuse any future contracts with fossil fuel companies trade associations or front groups and as clients. We refuse any future contracts with agencies or creative work with fossil fuel companies trade associations or front groups. It's a little more complicated than this. There are kinda two things that i think about one is the money. There is so much money in ads ad. Buying unilever's spends eight billion dollars a year on marketing. And you think about where all the ads are. You know. Baseball stadiums Just tv everywhere. Ads have money. So it's hard to separate oneself from money if you are given that opportunity but the other thing is that these companies like settlement. Wpp which i actually worked for quinn. Gillespie which was bought by. Wpp for a while Nicole all of these groups. And i actually on the com- is owned by. W p p to these conglomerates what they do is they buy a whole bunch of small boutique. Firms that have different specialties and different accesses in different skill sets and then then they're able to be a one stop shop for all their clients and often the the folks that they buy the little companies that they buy have nothing to do with what's happening. You know three boutique firms over from them And may not even know what they're doing so there's the money issue but there's also just the issue of the these are giant conglomerates that do a ton of different things and they may do something For clean energy in one piece of their their company and then another piece. They'll do something for exxon it so it's kinda hard to tease it all out trigger. Do you think this pressure campaign will work. You know first of all. Let me just say that. I love pill i love his writing and i love what he does. I i continue to get confused about you. Know like whether this is sort of correlation or causation. And i feel like we continue to sort of just confuse ourselves like i mean with divestment. For instance you know like all was terrible investment. The last twelve years people who agreed to divest early in that movement saved a lot of money the newark pension funds who just announced their divesting. This week like lost a ton of money and oil before the divested and so like. I don't know whether people are divested because it's just a bad investment. They should be devastating. Or whether they're divesting because you know of the other piece of it. And then i think that like so in this space. The thing that i continue to struggle with is when catherine talks about boutique firms. Let's describe what that means right. There is a company that no one's heard of called nike. There is a local firm that they actually invest in right. Who basically does weird ass at and people are like. Oh this is really cool and hip and cool and then like fifteen years later they actually become a fairly large firm and then they got bought by. Wpp in the nike account goes with that particular firm to w p right. The same thing happened with walmart. The same thing happened with some of these other things. So the notion that you're going get ataman or wpp or whatever to say no to exxon mobil and then exxon mobil can't just start another boutique firm with one of its current like employees and spinning them out and saying. Why don't you start this thing in lake. Have your cousin help you. And whatever whatever like it just feels like part of the reason why this stuff works is because media is a business right there. Sixty billion dollars year of ad buying to Television still right when you think about like the wall street journal and cnbc and the financial times who basically never do a story unless negative about clean energy right like there are editors who are awesome and love the energy transition. They have to take their copy all the way up to senior people who like i didn't cut their like stories down right and then we go to kathryn blunt or like you know russ goldens russell and say hey you know how come you wrote that piece or like i two thousand words in there. That were awesome. That got cut out of the peace and like all of this stuff is really incestuous like it's all tied together and i'm just saying that the ad agencies are not gonna get any money from exxon mobil and suddenly. All of this stuff gets better to me like that. I think is tenuous at best. I think you're convoluted it. I don't think it's as complicated as you're making it out to be. There are a number of forces that have made companies change and that is internal pressure. Companies like amazon have had to shift their strategy in major ways because people within those companies have gotten sick of their feet dragging. And it has forced jeff bezos and amazon is a company to make much bigger moves and spend their money in different ways. The same thing happened at facebook. When facebook was buying coal for its data centers greenpeace came out of the report shaming the heck out of them and they facebook felt because of this external pressure like they needed to shift. And now they're one of the biggest renewable energy buyers for data centers in that happened with some of the other tech companies. That were lagging The i think the the proof is in the pudding with the divestment movement. That pressure has worked. And it's worked for financial institutions. That were very heavily invested in this stuff and then bill mckibben in this piece lays out A change over at porter. Novelli a major firm that has been working with the american public gas association and they said as a firm. We have reevaluated. We bring in scientific assessments to how were working with clients and we have evaluated the role of natural gas the energy system and its impact on climate change and we are no longer work with the american public gas association in twenty twenty one. That's freaking huge. I mean think about how all these firms were like tripping over themselves to represent the gas industry and push this brett. Natural gas is a bridge. From two. Thousand twelve onward. I mean that is such monumental shift. And i actually think that the pressure campaigns are a lot simpler than you're making him out to be but i agree with jigger and that the pressure campaigns while really important and really good at shining light on things there there are a lot of other factors that go into that one of which is just public opinion has shifted and people have climate change smacking them in the face every day the impacts are are real and they can see them and so it's much harder to do an ad that said and i just saw one on tv the other night who a gas industry. That like. don't do anything about climate now. it's too expensive. I think most people would call bs on that but what they still do is like the sofa changed that exxon uses on algae they have pictures of scientists with algae doing amazing things just to make the greenwashing to make themselves look better or come up with these fake studies to show that they're climate-friendly And that actually. Your natural gas is a great thing. It's really good for you So they can still do that. But i do think that there's this. This combination of factors one is shining a light on it and exposing the facts but the other pieces just public opinion has shifted and it will continue to do so as the impacts of climate change are felt. And how far does this go for you. Stephen like so so i think in your example you're talking about employees led efforts which bill wireless doing at the tech companies and i think is awesome and so we should absolutely say that but i don't think exxon mobil is getting a revolt amongst its employees. Because they're working for an oil and a company but but the next piece of it is what about the airlines like. Think about all these crazy stories. We're seeing where quanta 's is basically just having flights to nowhere and they're bragging about how so many of their customers actually want to just get in an airplane that like they're just circling around for six hours and then landing again associated like agencies. Now be like cancel airline industries. Because they're doing stupid things for the climate that like. How far does this go like when you think about the ad agency saying what about cement companies. Who don't put in low carbon cement technologies fast enough or steel industries who are not switching to hydrogen for. You know they're important pieces right or add. Companies who basically are not moving away from fossil fuel heavy fertilizer. Fast enough right like. Where does the cancel culture. Stop and like how is it that you're actually like making you know because you're telling young people to not work for four different than cancel code. You're saying don't work. I don't work for this ad firm because they take on bad client. No i'm saying. I'm saying this ad firm should not be serving clients that are trying to obfuscate and confused about climate change. That are playing up in greenwashing but they but you can make them but you can make them. That's the whole point of this campaign is to articulate a vision for making them care about the clients that they take on. That's the whole point of it. The response i would have to that stephen is it like the reason i think policy is so important is because that's how you do this right and the that i think should be shamed are like the state legislature of new york. That still hasn't passed the green cement bill or these other legislatures. Who basically like yeah. Let's make it harder for the oil industry to operate in our state but we're not gonna ban internal combustion engines right. That's how you do this. If you want people to change you say look. We're just changing like from now on going forward because of all the impacts on the climate and the impacts on frontline communities and the impacts on asthma and all the other things that we already know about we as a public to have decided that we're passing a law that says that by x. date we're going to ban the use of these high carbon practices right and then the industry says we have new set of rules we are now going to change and the the pr firms and advertising firms. Everybody else gets in line. But i just think that we always let the politicians off the hook because it's like oh their constituents and yada yada yada but like we're like. Oh yeah let's just shame this other person 'cause it's hard for him to defend himself in its fine. Who other person. That's such a straw man argument. I don't even know who you're talking about like yes. The policymakers are shamed. Yes the lobby. Esu push this. And try to convince. The policymakers not dow we're talking about not. But but i mean that's the idea of this campaign we're not talking about the person who works at the concrete firm like we're not talking about shaming those people we are talking about decision makers at the top who are explicitly trying to confuse delay. Well one thing. I would point folks to it and i haven't had a chance to listen to all of the episodes but amy westervelt. Did a good podcast. Her drilled series on sort of the madman of fossil fuels and the whole problem was means. And how how they do this messaging. And i think that's what we're getting at is the communications industry and and how influential they are. And how if we can put pressure on them that you know on them and on companies that are looking for services so i'll give you an example on the lobbying industry so my firm we have. We have a couple of things that we are very values based so by that we never take fossil fuel clients. We only work for clean clock. Clean energy clients innovative clients that we think are doing the right thing. And then we also Our offer expertise. Because i have a technology background so we offer this. You actually substantive expertise on connecting business and technology policy so we're out there selling ourselves in that way to clients that need that there are a lot of lobby shops. Out there in dc. That are very transactional. They will take money from anybody. Who will pay them for access to folks to do just series of meetings to help them spend money on polit political fundraisers that kind of thing and they don't care and some of those have clean tech clients and they also have. Api it just doesn't matter they don't they don't differentiate at all they are purely transactional and it is nothing to do with the business at. They're helping it is all to do with. Who is paying them to do what. So that is what you have to differentiate is. How do we separate out the people who are working on whatever they get paid to do versus those who are working on the things that we think are in our society important and this is why. I'm so passionate about it because i think you can change that like i think you can actually influence that kind of behavior. I mean that's what the banks were doing with fossil fuels like there's just pure financial calculus right and all of a sudden you have these other external factors and the social license issue that they need to think about which starts to influence the the ethics behind their investment decisions. So that's why i'm like. I think that you can change that. Yeah the only thing. I'm saying stephen. This in terms of correlation and causation so generate capital doesn't do anything with pie missions industries right. But the reason we don't do it we actually think they're terrible investments. That's why we don't do it. We don't think we're gonna actually have a licensed operate those assets for thirty years because of regulation that's coming in all the other things and and so that's why we don't make those investments and i think that's why most of the banks have stopped making those investments not because they got shamed into not making those investments. I think they stopped doing it. Because they're actually bad investments and were saying well bill mckibben and gets all the credit for it. And i'm like no. I actually think it's different. And the reason i bring it up so passionately is because i feel like we are spending effort from our best and brightest people and things that i don't think have the highest and best use of their effort. Right and so like for instance. The biden campaign said no money from lobbyists right fine but they didn't say you can't also bundle money so those people just bundled two million dollars into his campaign but they didn't personally give because their lobbyists and they still get all the access that they got for bundling right. They didn't say we don't want any money. That is even associated with you right. And so it's just one of those things where i feel like some of this is just on paper and is not really going to be what changes the world it's the actual deployment of technology and the fact that we're cost effective and all that stuff that's actually changing the world. So should i keep the exxon mobile podcasts and producing right now or not. How much are they paying you. Let's go to our third topic on the youth climate core. What if large numbers of young people and formerly incarcerated people could get decent paying jobs in forest restoration coastal resilience disaster preparedness. What if we could prioritize black and indigenous and other people of color for green work skills certification without people having to take out school loans. Some smart people think it's possible actually a lot of smart people think it's possible and we're talking about the youth climate core daniel moon check eshelman. Who has a background in workforce development recently wrote a fantastic piece about this with some very specific suggestions. It was in yale three sixty and he's by odin he's by no means the only one. The biden campaign talked about this on the campaign trail. As part of the climate policy platform and economic development platform the sanders campaign did the same thing and It's modeled after some historical programs created after the great depression under the kennedy administration to put young people to work helping preserve the natural environment and build infrastructure so edmund points out that the national park service has a maintenance backlog in the billions of dollars surveys show. The country has land suitable to plant sixty billion trees. There's a lot that could be done for forest restoration and coastal restoration and He's writing about it. Because this seems to be a priority for the incoming administration so when could it become a reality and what could climate core actually do catherine. What do you think about this idea. And where is it in the creation process. Yeah first of all. I think it's great. And i think it's totally doable. I spoke with an maura. connelly who Is with voices for national service. About what is this model. What is this national service model. And it's been around for decades right there is there is already an infrastructure of nonprofits and of communities. That have been doing this for a long long time. So could just use the existing infrastructure and scale it up very very quickly to do a lot of different things she said. You're there's this architecture that's been in place for three decades and ran right now. We're in a world where covert in. Climate are kind of together and people want to roll up their sleeves and get things done. So let's use that it's very it's very democratized in that. It's very community based so communities. Get to decide what they want to work on and where they need to put people to work. But it's out there it's been there. Americorps has been around for a while and senator. Chris coons rian americorps branch and started one as well. He's a democrat from delaware. Very good friends with president elect joe biden but also works in a very bipartisan way and he has even introduced Piece of legislation called the core act. And of course core has to stand for something which is cultivating in response to the pandemic through service. And this is completely bipartisan. This whole notion of national service is very bipartisan. The people that are on his bill and in fact a senator coons doesn't do anything really. If it's not bipartisan. He is very much about working across the aisle. He feels like he gets more. Sustainable solutions that way So marsha blackburn from tennessee. Who i would not describe as a liberal at all Is on it. Roger wicker Is is a very strong voice for this and believes very strongly national service and what you could do is take all this infrastructure that that exists. Scale it up very very quickly and get people to work on a number of things that are locally very beneficial that also happened to have climate mitigation calms so jigger. What should climate core members be doing. What is the kind of work that their best equipped to do and kind of work shouldn't be doing. Well think the first thing for us to recognize is that like we and this podcast of talked about this since our very first episode right this is basically bringing back the work progress administration. We talked about how obama failed to do this in the stimulus. Bill i think that like so part of this is that there are all these activities. That fdr had you know the civilian conservation corps. Do and other initiatives have done in the past that are really important right. These are like reversing erosion damage Or waterways like figuring out how to restore our national parks and hiking trails and a lot of this kind of stuff which ultimately through contractors and other stuff you know like kinda gets done gets done in ways that are ham handed and not necessarily with the amount of passion and and And expertise that you'd like to see I think the other piece of this. That i think people miss is that. There's a lot of people who don't really believe in the capitalist system that we've established in america and they actually like just working in service. And so i don't think this is really just about youth. It's also about people who are like. I don't really like the rat race. I don't really like you know having to like do this and the 401k and this and that and the whatever i'd like to just give back to my community and is there a way for people to pay me to just give back to my community into our country. And so i think this is super important. But i want people to think more expansively about how there are a percentage of people in this country who actually think that this is their best and highest use to civilization into our country and this is not just some steppingstone for two years like americorps has been or or other things have been for folks on a temporary basis. I think that we think a little bit too. Like through the lens of economists around recessions and and things like that when think about these programs and to me it's really more about There's there's a lot of work that needs to be done And and there's a lot of people who actually want to do it. Yes so diggers right. There's americorp there's also senior corps and they're over two hundred seventy five thousand americans right now. Serving and some of the impact of this is pretty significant so it it mentors. It helps communities respond from natural disasters. Certainly it. It helps fight. The opioid epidemic by putting people on the ground connects veterans to jobs and education resources that supports independent living for seniors and americans who have disabilities it helps families achieve economic self sufficiency and those members and workers gain skills and experience that then help them get out into the job market for more sustainable employment and the numbers are incredible on impact so for every dollar of federal funds invested the federal government alone gets dollars and fifty cents in return just from tax revenue. Gains in savings in the federal benefit cost ratio is that for every dollar and federal taxes spent on americorps and senior corps programs. And that doesn't even include. You know something specific to climate core. Which would you would wanna put a lot of money into The return to society program members and government is seventeen dollars and thirty cents so it is an incredibly cost effective Way to do things. It's a great way to get people on the ground. Learning new skills that are much more sustainable in nature and as jeter said you could put them to work restoring wetlands doing part cleanup habitat for humanity doing energy efficiency. There are just lots and lots of things that you can do. That will have positive climate outcomes that brings us to the point that daniel moon check made in his piece. Which is what shouldn't folks in the climate corby doing. And that is high. Skilled jobs like You know the electrical engineering or you know installing power lines or broadband. I mean they're gonna be doing a lot of more. Low skilled jobs like coastal restoration rebuilding building hiking trails or Maybe i don't know building sea walls or like more construction oriented I go ahead. i'd say it a little bit differently. Which is that i. I don't think it's about skill level. I think it's more about liability so like there are jobs that require something to actually work right if you're gonna do broadband to someone's house like the broadband access to work. If it doesn't work they actually need to be able to help be held accountable to it not working and someone has to go out and repair it. And so i think it's really more about this liability piece like you wanna give it to private sector. Companies if electrical engineering if done incorrectly could lead to loss of life or lack of like essential services or whatever And so. I think that's to me the designation. I think a lot of these could be very high skilled jobs. You can imagine like figuring out what's happening to bird populations figuring out what's happening to migratory populations like figuring out how to support a lot of these research efforts around species biodiversity loss and like there's a lot of really important things that need to be done Like counting butterflies. Like you know which we've been reducing populations air and bee populations and pollinators and all that stuff so. I think there's actually a tremendous amount of skilled work for these people to do long term. That frankly just isn't being done because the federal government doesn't think that paying people prevailing wage to do those particular jobs like is going to pass muster through the congress. I'm actually realizing now that. I really don't like this High-skill low skill differentiation. Because like i couldn't pour concrete seton hall. I could have so many things that were calling low skill work that like. I would have no idea how to do. And like somehow i've found a way to create a career about talking about things and editing digital tape so she'll work very very low skill. yes exactly So i think it's actually a really good point to now that i know that. I'm hearing this out loud. I don't really like that differentiation But wh you know the the the worry here is that you do. Give people these jobs for a couple of years. And they can't get into the workforce and like what about creating certification programs that allow them to build off of that work and then turn them in two jobs that have a longer term impact on their lives will. Yeah i think there's a lot of that. Infrastructure already exists in all those a lot of the services already exist for example. you know. they're they're already looking at these new online tools to allow some of the senior corps folks to move onto virtual in virtual mode. So i think Something like the core act that That senator coons and eighteen. Bipartisan cosponsors. have put forward. I think is a really good start doing some of this putting some of those processes in place that will enhance the the current infrastructure and allow people to do that to not only be able to access a lot of this service. Virtually which spokes are going to need to and also to allow them to then transition easily into other jobs. Yeah i i do. Think that in the two thousand nine stimulus bill. We actually put a lot of money into creating. All these certification programs for auditing energy efficiency. You know installing solar. I mean lots of things and so the curriculum already exists and then frankly because of the pandemic all of these curriculums have been moved onto the web and so you actually can do a lot of this stuff through streaming etc so you can imagine this actually being an essential part of the volunteering experience. If people want to partake in it right the they would just be offered for free for anybody who To join the services. I guess the final question is how should we. How could we be prioritizing black indigenous. People people of color as part of this program. Yeah and you can't you can't put some numbers on it so you could say which biden has done in his plan. To forty percent of the funds are going to go to frontline communities and that could mean a lot of things that could mean communities impacted by climate it could be environmental justice Areas or just transitionary is it could also include rural communities that are in dire economic straights. So i think you can put some numbers on it to make sure that the communities in the most need get those resources but remember this is all very community based so also the communities get to decide what they need and what is going to be most beneficial to them. It's that time of the show. It's free electrons. Catherine what are you obsessing over reading thinking about this week. Yeah we have talked about this a little bit. Before which is the replacement of gas generation with other technologies and gilkey known yes can sorry gilpin yoenis from naipaul at new york. Power authority reached out to me. Now knipe is. Us's largest state power organization. They own sixteen generators and fourteen hundred mile transmission. They are targeting twenty thirty five to eliminate emissions from gas plants which is huge includes not just their big natural gas fleet but also they're small peaker plants and they're going to be looking to pilot new technologies to buy trinity tobacco from that. So it's gonna be really interesting to see what happens you already about eighty percent renewable Because of a lot of the hydropower that they operate but they have some big gas plants. They've one hundred and thirty five. Megawatt flynn power plan on long island. Five hundred megawatt zeldon dual fuel plant in australia and other pa's But they're getting serious about this and by twenty thirty five. They're gonna cut all those missions. Jigger what is your free electron. So i'm gonna instead use a corny story. was floating around facebook. This week So there's a professor who basically asked every gave everybody a balloon Asked them to put their name on it. Inflated tie it throw it into like this common sort of small rim gave all of the kids. There was like two hundred people in class five minutes to find their balloon and nobody could really find their balloon in this group. And then said actually. I'll give you time now. Anybody just pick out whatever balloon you find and handed to the person that Whose names on it. And they were able to identify every balloon and give it to the person whose name was on it in less than five minutes. And i think it basically goes to show that like the this this whole pandemic rate and all the other things that we're doing i think everyone's trying to seek out their own personal happiness as opposed to necessarily trying to figure out how to help their neighbor. A lot of people are. And i do think that in helping each other we actually find our own happiness and i do think that that like that. Actually reverberates around. You know the the way that our culture in our country is fractured itself. And i think we have to really think through like how we can actually make things more efficient if we rely on. You know trying to help the next person as opposed to turn to help ourselves. It's interesting because i had a conversation At thanksgiving over zoom my brother who lives in appalachia and he said the divisions that the media seems to highlight just you. He lives in a place. That's very red But he said that. There's not a lot of animosity between people of all different political stripes. Everybody just has to work together to to get along and he just he said i just want to downplay this division because where i live in a part of the country that people highlight is being divisive. Really isn't so. I totally agree with you. The derangement syndrome is alive and well on the east and west coast. That's a really nice complimentary my story. I wanna give a shout out to nate adams who has been on this show before natives the house whisperer. He's really obsessed with You know deep home retrofits and residential electrification. And i think need has been a real thought leader in this space but this past year as part of the pandemic. He took his family and they went on the road and they've just been traveling all around and in the process visiting a lot of people who we might those of us on twitter might know as the energy and climate twitter ati and he has been helping them with frustration assessments Either like giving them explicit advice helping them with retrofits or or just sort of outlining what they could do with their homes and Nate has also during some dark times for me. Kept in touch with me and sent me well wishes and sort of Just been a really nice positive force Even from afar and i've been watching some of his visits and how like highly people speak of him and i just thought i just wanted to give him a shadow because he's kind of a delightful presence right now. So nate came to bethesda for like some sort of conference and i I met him out and We had a long conversation and he was like. I'm just gonna do it for myself. And i'm going to write this book and i'm gonna get this done and i'm going to just help whatever it is to clients a month in like it's going to change the world and i'm like I love your passion. Nate but like you do in two clients a month in ohio. I don't know is going to really change the world but go for it. I mean what a difference a year makes right. His book is out. it's extraordinary. He's like helping julia piper with her house and like she's like a lot of people have jumped onto the bandwagon and are making a difference in their own communities. And you know just goes to show how little i know yeah. People is showing pictures of their foam insulation installations. And saying. did i do it right nate. I love that. I mean i think he's going to prove that like the the efficiency one point which is a little bit of weatherization you know maybe like some new digital technologies like. That's not enough and you can actually save way more money and build more effective programs by doing much deeper retrofits and replacing equipment and and these these sort of whole home retrofits. That he is doing are much more effective. So i just think he's a good force in the industry right now and keep doing what you're doing. The other one is. I have to justice morning thursday morning. We dropped a podcast with google. We've been working on for the last nine months. It's called once the internet lives. And it's a six part series on the world of data centers. And i think all data center operators are super secretive about what goes on inside their facilities or or can appear that they're super secretive because no one's allowed inside them. And so what we were able to do alongside The folks at google was to really open up that world and get a sense for how the machines were how the buildings are constructed and for folks who listen to this podcast who may be in the business world and infrastructure nerds it. I think it will really appeal to a lot of the things that we cover on. This show and one episode in particular is about how google is actually implementing inside. Its data center is an externally the twenty four seven low-carbon goal and that is actually matching every electron with every bit and bite processed inside its data centers with low carbon electricity. And so we actually detail all the different ways that they're going to be able to do that looking at kind of the historical learnings all the way to now and into the future. We'll be published hanzal episode next week as part of an agreement. So we're going to be. We're gonna be cross posting. One of those episodes. People can actually hear that twenty four seven low-carbon episode and there's a bunch more content to offer them trail. And i been good friends for a long time and i'm just glad to see a lot of the the hard work that they've been doing really coming to light. Well we have one more week together before the end of the year. So i look forward to that nets gonna wrap up this week. Show the energy. Gang is a co production of postscript audio in green tech media and gridlock is our senior editor catherine hamilton jigger shah are my regular co hosts. If you wanna show your support and help us grow. Give us a rating and review an apple. Podcasts send out your raps. Twenty twenty year in review on spotify and social media. Tell a friend or a colleague about the podcast and we're still taking ideas for our end of year episode so message us on twitter. There's actually a tweet. At the top of the energy gang page you can respond to and we are going to incorporate a ton of listener questions about the top stories of the year next week. Thanks for listening. This is the energy gang weekly debates and discussions on the fast changing world of energy. Talk to you soon.