40 Burst results for "Officer"

Fresh update on "officer" discussed on WBZ Afternoon News

WBZ Afternoon News

00:37 sec | 9 min ago

Fresh update on "officer" discussed on WBZ Afternoon News

"State police officer nearby. Just remind people how seriously we're taking this call in just to make sure you're where you're supposed to be when you quarantine anyone traveling from one of the state's on Connecticut's 14 day quarantine list will need to complete a form explaining where they're coming from, and the location where the Be in quarantine and from Covad, 19 to a different kind of illness out in Colorado. There's a squirrel near Denver, who apparently has the bubonic plague health officials is in Colorado say this is the first case of plague in the country. Health authorities say it could spread to other animals and people of precautions aren't taken. But the risk here is extremely low. Bubonic plague. By the way, spread by the bite.

Colorado Bubonic Covad Officer Denver Connecticut
Santa Rosa police investigating complaints filed by protesters

KCBS Radio Midday News

01:20 min | 6 hrs ago

Santa Rosa police investigating complaints filed by protesters

"New report alleges an extensive number of violent incidents against protesters by law enforcement in Santa Rosa during the recent Black lives matter protests Hey, CBS's Mike Dewald has more. The incident stayed back to a chaotic first weekend of protests with some multiple tense standoffs between protesters and police. Tear gas and rubber bullets and a massive police response downtown. Dimitra Smith, chair of the Cinema County Commission on Human Rights, says her group's inbox was overflowing with reports of what was happening on the ground and in hearing the protester stories. We were just saying that you know they didn't match at all, what was being put out in press releases and press conferences. No, like what followed was an investigation and a thorough 40 page report detail ING stories from protestors. Jail conditions, abuses during arrest and a disproportionate use of force against persons of color. The report also details the county's historical ties with racism and white supremacy, as well as the history of police use of force incidents in the county. When black lives matter happened, there was already a boiling point, you know in the county that's just been there for a long time. The commission is demanding a number of things, including a comprehensive an independent review of the police department. Disciplinary action against the involved officers and the banning of both military style equipment and the tactic known as cabling. Santa Rosa Mayor Tom Sweat Helm tells KCBS The city will be releasing a statement in response to the report today.

Cinema County Commission Santa Rosa Mayor Tom Sweat Helm Mike Dewald CBS Dimitra Smith
Fresh "Officer" from Steve Trevelise

Steve Trevelise

00:54 min | 10 min ago

Fresh "Officer" from Steve Trevelise

"1231 800 to 831 on 1.5 and Steve Travel is How do you feel about a video of what appears to be a wild police officer pummeling a black man who was restrained by police officers, while others watched police officer that is Sunday night, 3 25 in the morning. His New Jersey one on 1.5 fast traffic. It looks to me like they're sending up Turnpike construction Tonight. This report sponsored by Lifelock on the north outside the truck lanes are closed, and it appears to be the entire length of a roadway from Mansfield Open. A Newark reversed out of the South found side. The car lanes are closed the entire length from Newark down to Mansfield, and we are seeing glaze coming off both Spurs, especially the Eastern Zberg. Coming south into the Newark area on the parkway. All the sun has gotten heavy in the express lanes heading north down north of 19 heading up towards 1 14 that maybe construction vehicle fire south down to the railroad. Untold lost the right lane and watch over construction in Ocean County from 67 right on down towards 63 little volume here on Rue one traveling north down through Edison. And we're also looking at the blaze on 2 80 westbound coming across the Stickles drawbridge. Still one hour delays in both directions on New Jersey Transit North Jersey coastline because of an earlier system malfunction with the Morgan Bridge, only watching your credit to help protect your identity. You could miss certain threats. Savon Lifelock identity theft protection of their summer sale, but a lifelong dot com promo code risk cell in July 20th. Traffic every 15 minutes. Your next report at 803 Mike Barker on New Jersey 101.5 Jersey one a 1.5 instant weather comfortable for now, but it looks like we're heating up a little further at the end of the week. We're going to see a jump in, then committed you by Friday as well. That could bring back some late week Storm chances. A.

Newark New Jersey Officer Spurs Lifelock Stickles Drawbridge Mansfield Open Steve Travel Ocean County Morgan Bridge Edison Mike Barker Mansfield RUE
Police officer shot and killed near Seattle; 6 people hurt in shooting near bus stop in Kent

News and Perspective with Tom Hutyler

00:21 sec | 6 hrs ago

Police officer shot and killed near Seattle; 6 people hurt in shooting near bus stop in Kent

"Brothel has left an officer dead. Another herd. It all began as an attempted at at an attempted traffic stop last night, the car being chased, also striking and injuring a pedestrian. Ah, suspect is in custody. Also a shooting inside a target store in can't left a 15 year old boy hurt police still searching for that suspect. And at least three people detained after gunfire at a bus stop in Kent left six people hurt yesterday morning from

Officer Kent
Fresh update on "officer" discussed on Tom and Curley

Tom and Curley

00:41 min | 14 min ago

Fresh update on "officer" discussed on Tom and Curley

"And we will not send you a taco. I had a taco last night. I ate it quickly and with little regard for the culture had come from, oh, and honor. You'll international radio station contests are open to participants at least 18 years of age or older that are residents of Washington State unless otherwise specified. Employees are agents of the station, Bonneville International Corporation, Other area radio stations or any entity associated with the contest are not eligible to win unless the station otherwise specifies in its own discretion. Persons who have one of the last 60 days from a station contest or event may not be eligible. Full general contest rules are available on my northwest dot com. Or in person at the station during regular business hours, and we do have some breaking news, the bottle Police department and they say, is with a very heavy heart that we identify our fallen officer, Officer Jonathan Shoot. Jonathan was a dedicated officer who served the city of bottle with professionalism and compassion. Jonathan was like two months, his peers and throughout the community officer, Judge Jonathan Shoot will be dearly Missed Officer Shoot is survived by his Fiance, his mother and his two brothers, Cairo Radio 97 3 fn..

Judge Jonathan Shoot Officer Bonneville International Corpo Bottle Police Department Washington State
Police can't access LAPD gang database records after scandal

KNX Midday News with Brian Ping

00:40 sec | 6 hrs ago

Police can't access LAPD gang database records after scandal

"Shutting the Los Angeles Police Department out of a program into track gang members is a statewide database used by many police departments of suspected gang members across California known as Cal Gang. LAPD has admitted to misuse of this database entering people a suspected gang members without reasonable suspicion that they're gang members. Attorney General Javier or Bashira says that the Department of Justice for California Has blocked files entered by Los Angeles police officers. Nearly 80,000 people are in the Cal gang database. 1/4 of them entered by LAPD Chief Michael Moore's acknowledged the flawed data entered by LAPD and has cooled his department's use of the cow gang

Los Angeles Police Department Cal Gang Los Angeles Department Of Justice Chief Michael Moore California General Javier Attorney Bashira
Fresh "Officer" from KNX Afternoon News with Mike Simpson and Chris Sedens

KNX Afternoon News with Mike Simpson and Chris Sedens

00:40 min | 21 min ago

Fresh "Officer" from KNX Afternoon News with Mike Simpson and Chris Sedens

"Nice to slightly cooler again tomorrow, then gradual warming after that. Five day forecast for 45 Chatsworth 87 in Fullerton, 81 Downtown L. A 77. It's for 37. Ah, former member of Mayor Eric Garcetti. Security detail is suing the city, claiming he was sexually harassed for years by one of the mayor's top advisers. LAPD officer Matthew Garza accuses Rick Jacobs of making inappropriate comments, unwanted sexual advances and pulling him in for long, tight hugs. The complaint says much of the alleged harassment took place in the presence of the mayor, who took no action. To correct it. In a statement, Jacob's describes the lawsuit as a work of pure fiction and says he will vigorously defend himself, his character and his reputation. Jacobs is on the board of the Mayor's fund for Ella. He served as executive vice mayor and deputy chief of staff to Carcetti. The suit says. Garza left the security detail in June quote because of the continual touching comments and vulgar behavior directed at him by Jacobs and silently Condoned by the mayor. The city attorney's office and Garza's lawyer have declined to comment. We've reached out to the mayor's office. Nothing yet. Clark, you pests you Takeo Next 10 70 NewsRadio, presumptive Democratic presidential nominee Joe Biden today, proposing a $2 trillion.4 year program to increase the country's use of clean energy. Former vice presidents at a greater use of clean energy would create jobs and strengthen nations infrastructure. He hopes it'll convince progressives he's serious about dealing with climate change. Donald Trump thinks about climate change. The only word he can muster is hoax. When I think about climate change word I think of his jobs. His proposal also envisions an office of environmental and climate justice at the Justice Department.

Matthew Garza Rick Jacobs Eric Garcetti Joe Biden Donald Trump Jacob Fullerton Lapd Takeo Next Justice Department Harassment Ella Deputy Chief Of Staff Officer Attorney Carcetti Executive Clark
Tense protests erupt after Detroit officers shoot, kill man who fired on them

Daily Detroit

01:32 min | 9 hrs ago

Tense protests erupt after Detroit officers shoot, kill man who fired on them

"Energy behind the ongoing protests in the city of Detroit renewed on Friday after a fatal shooting, involving an officer near San Juan and mcnichols on Detroit's west side. The protests built up as rumors spread across social media of Hakeem Little Tins. And the rumored 'cause that a teenager was shot in the back of the head execution style protesters marched from the Bagley neighborhood through the university district to the police precinct on seven mile near Woodward that spurred Detroit police to release body Cam footage from the officer within hours. It show that the incident in fact did not happen. As was rumored on social media, the video showed that the suspect reached for a gun in his pocket and shot I at a police officer at close range. Other officers are on the scene. Then fatally shot the twenty year old littleton. The whole thing escalated in less than five seconds at the time. Littleton associate who police say is a suspected gang member was being arrested on an outstanding warrant for distributing drugs. Protests were then subdued by whether and the realization that they came together over misinformation, widely shared on social media that police shot an unarmed teenager. Protests resumed Saturday with an attendance of about one hundred Detroit. Police chief James Craig called the officer involved a hero while critics say. Say the police don't have the strength and don't know how to engage with citizens in a way that's focused on de escalating conflict

Officer Detroit Hakeem Little Tins Littleton San Juan Bagley James Craig
Fresh "Officer" from Afternoon News with Tom Glasgow and Elisa Jaffe

Afternoon News with Tom Glasgow and Elisa Jaffe

01:15 min | 25 min ago

Fresh "Officer" from Afternoon News with Tom Glasgow and Elisa Jaffe

"1000 FM, 97 7 and we continue with co most top news stories. Now I'm Rick found size ELISA Jaffe with a day off governor Insley paying tribute today to a baffle police officer who died last night after a traffic stop ended in gunfire that much more information will be forthcoming. Please. The suspect has been apprehended. And we want to send our deepest condolences to this family. We know that is indescribably painful. Jonathan Shoop had been with bottle P D for about a year and leaves behind a fiance. His mother and two brothers, A second bottle officer, as well as a pedestrian hit by the car being pursued were also heard both expected to be okay and the suspect is in custody. Covert cases continue to rise in Snohomish County, the latest now from comas Jeff Pooja. As with the rest of the country, Snohomish County is dealing with a resurgence of the disease, much of it in the younger demographics. Health officer Dr Chris Bitter despite the recent increase, In cases, you know, Usually we would anticipate a lag of a couple of weeks and then start saying Cem Cem increase hospitalization, but we're not really seeing that yet. He adds that many of these new cases are coming from outbreaks in various workplaces. Jeff Pooja wait. Comeau News Families with kids considered medically complex would be able to find more choices for affordable care providers under a plan from a local member of Congress, details.

Officer Jeff Pooja Snohomish County Dr Chris Bitter Jonathan Shoop Elisa Jaffe Insley Rick Congress
Indictment Planned for Fairfax Officer Accused of Stun Gun Assault; Union Calls for Chief to Resign

WTOP 24 Hour News

00:44 sec | 12 hrs ago

Indictment Planned for Fairfax Officer Accused of Stun Gun Assault; Union Calls for Chief to Resign

"Officer is facing charges for using a stun gun last month on a black man who appeared disoriented and non combative. Now the Fairfax County Fraternal Order of Police is calling for the resignation of the county police chief over his handling of the case. Officer Tyler Timberlake is facing three counts of assault and battery. For stunning a black man who was rambling and pacing in the street. June 5th. Police Chief Ed Rossler said the officer violated the department's use of force policies. The F O. P in a scathing letter accuses the chief of not being a fair and impartial leader. While the chief spokesman says chief Rossler is focused on leading the department F o P Large, 77 says more than 98% of its members want chief Rossler to resign. Pick

Chief Rossler Fairfax County Fraternal Order Officer Officer Tyler Timberlake Assault
Washington state police officer killed, another injured in shooting

Jim Bohannon

00:13 sec | 14 hrs ago

Washington state police officer killed, another injured in shooting

"Is underway in Washington state for a gunman who fatally shot a police officer last night and wounded another. Police say he should be considered armed and dangerous. The shooting came during a police pursuit. No names released.

Officer Washington
The Impact of Artificial Intelligence on Life Sciences

Artificial Intelligence in Industry

21:30 min | 17 hrs ago

The Impact of Artificial Intelligence on Life Sciences

"Live. Let's kick it off as Glenn with Meta data. You're on the and business podcast. So Glenn Are we're GonNa talk a bit about the future. And we're in this wild time in your industry with the corona virus, but I wanted ground us in the now. When when you look even in the space for twenty years you look at where data are starting to transform processes in life sciences. How do you like to frame it? What's the state of affairs today? So I think if you. If you look at what happens in life sciences outside of data, we just look. People, the big trend that we're seeing is it's good trend. That's the world I. WanNa live in as a patient. Therapies are getting more. Effective therapies are getting safer, and it's because they're being designed very different. Way used to be that you try to create a therapy that worked for as many people as you possibly could, and you would maybe high fiving in the hallways. If you right for Outta ten patients, you know this. This was the world of the blockbuster drugs, and it was about as imprecise as possible like a patient has a blood pressure over this. Give him this drug. Patients got cholesterol over that. Give them this other drug, and now as you start to get into these more effective therapies because they're more precise. Actually start to create an interesting data problem, and that is you start to have smaller and smaller denominators. If I'm starting to in well, this drug isn't district people who have a blood pressure over this. They also need to have this gene. They also need to have or not have this pre existing condition. ETC, acceptance every time I come up with more criteria. The pool of patients who are going to bed. And remember. We're making things that people take. They put in their bodies, and we've to make sure that they're safe. Not just effective, and there's a good way regulatory bodies who are protecting that safety and efficacy. So now as these patient pools, who will benefit therapies get smaller. We also have smaller smaller pool of people who we can use from a research perspective would be volunteering. Stoke the specificity, which is great means that we have a scarcity of patients that we've got to deal with a new way and I think that's been driving at least I have a very kind of drug development centric view of the world. About a drug discovery. Can I find a new molecule I really focus on the will what do I? Do if I think I've got something that's going to cure this kind of cancer. Think about making more evidence, but with fewer people line. Smaller denominators I think that's a big piece of what's driving the data landscape in life sciences. The other thing that I'll tell you which is kind of interesting, is that the life sciences industry has not been really good about data, standardization and a guy. He was a big influence in the way I think about data medi data chief data officer starting from about five years ago, his name's David, Lee and He came out of the insurance industry. Any any taught me that data standardization. Doesn't sound sexy, but until you do that, you can't benchmark until you do that. You create a predictive model and the life. Sciences Industry hasn't been great about data standardization because everybody was doing stuff for this one drug in this one area, and so I see people outside of Medi data as well, but certainly the kind of stuff that we do is we try to use AI to climb that data value curve. How do we a figure out how to standardize data in different ways data from different sources about different things? Let me just give you one quick tangent example. I got asked very kindly to speak at a conference about Ab-. Stroke and I do not know anything about cardiology like I did cancer research before we started medi data I'm comfortable talking about oncology, so I figured I better. Get ahead of it if they're asked me to. Present and I got up on stage and I said listen I. Don't know anything about stroke. But if I was speaking to a bunch of oncologists, and they were trying to build a predictive model around cancer diagnosis, and they were only looking at cancer research. They're not going to be very successful because everybody already has cancer in those research studies, but if you were to be able to go and look at large-scale cardiology studies, stroke studies studies about hard tax. If I were to go, pull data from studies research about diabetes. Then I'm going to know what those patients looked like before their cancer diagnosis, and then I can start to use. Use that to build that model so when you put that Lens on things, you realize I need to standardize data across a lot of different kinds of patients and a lot of different kinds of research patients who are in research. I have to stack the deck. I don't mean that in a various way create to create the biggest possible denominator to create the most evidence generating. Data set that I can, and even just generating that data set requires ai tool sometimes, and then once you got that data set. I think probably inherently obviously you. You've got more traditional statistical tools and methods with frankly work great and a lot of the shared also can start to apply things like machine learning neural that works and look for look for signal that you might have missed or enhanced signal. That wasn't there traditionally so I. I do think that's happening I. Feel Pretty Good. There's a lot more we. We can do, but we're. We've started as an industry getting that right. Yeah, until there's couple of things to poke into here I. Like the landscape paint I'm going to dive into a couple of things. You mentioned one of which was around standardization, so yeah, I mean what a tough problem! I think everybody. We've interviewed in healthcare. You guys are in Pharma. If I was ever GONNA be selling a product, probably said the six time on the podcast never be selling artificial intelligence solutions to hospitals like a break one. One of the Pharma companies, but in healthcare, broadly whether they be life, sciences, or or diagnostics, or whatever the case may be just data, being goofy, and like in silos and locked up and not uniform sort of this big ubiquitous issue is this when you talk about the standardization, clearly from what I understand of our look into companies like the MERCS and the bears of the world. They're beginning to try to do this with their own big corpus's of historical information, whatever being able to streamline things so that it's. It's findable, maybe not machine readable yet. They don't necessarily know where that's going to add value just yet in most cases, but but at least make it more uniform. Is this something that the industry is GonNa have to get to the same page from kind of a regulatory or kind of soft law level, or is this just per company? We're GONNA have to come up with data governance policies within our firm and just be really steady about those across silos. Like how do you see this rolling out? Yeah, so? Well I. DO think that individual companies are working on that, but I also think that there's industry organizations. There's commercial entities. My own included who are trying to do that beyond the walls of an individual company and I think we're GONNA have to I. Don't think the data that one company has is going to be sufficient. Across all the use cases that we'd not just a good idea commercially, but we have a medical ethical obligation to create the best care possible when data sets and I do think that the data quality is a really important thing to think about if if it's a a regulatory prescriptive method of doing it or the way regulation works today, which is demonstrate to people that you've done a responsible set of work to standardize things and prove it, but a lot of people will point a finger at regulators and say they're slowing down innovation, sometimes particularly and Pharma and I do not believe. believe that at all regulators. Job Isn't to be like Glen, you're a great guy, so you know I believe what all your data and Algorithms put out. No job is to protect the public health and say Glenn proved to me on paper that you did something that was scientifically ethically responsible to jobs. Is So so i? Think if that requirement is there? What you'll see is individual companies trying to solve this on their own, and I've seen this before in life, science space with other technology things, even just the management data used to be every company tried to do it their way. Out of their basement, and then twenty years later, this medi data do Thanh, research and again we're not the only company doing it, but you see platform providers that are doing it at a larger scale so when I see everybody trying to do it individually get excited because that means that there's actually a market demand for that. And you're creating a marketplace where the best technologies, the best rhythms, the best data sources will create something that more and more people will come onto, and that's how that's everybody clearly. I think we could extrapolate that for those of you. Listening into almost any industry right I think people say this. Even about I'm just GONNA throw some random stuff at ya like automotives. Hey, if we're GONNA make safe self driving cars. Do we want Ford my develop something about some certain snowy driving circumstance like there's GonNa. Be Some things that are going to have to be transferable so that everybody's safer on the dam road and with drugs. Maybe it's the same way. Business Opportunities Hey if we can be the ones who even through kind of soft news. Can Be. The folks that people rely on to develop a system instruct sure that's going to build a really sticky market position in clearly from a business perspective. That's that's an appeal as well part of the challenge see in life, sciences and I know you've obviously you guys have dealt with this and found ways around or whatever there's there's a way to frame it, but you know I. Look at companies like we just did a piece on Johnson and Johnson for example looking at some of their current innovations and investments today I. Frankly we. We don't see a tremendous amount, but they're involved in a consortium called Melody Out in Europe somewhere from not mistaken where Santa a bunch of other big players are from what I understand exposing a certain amount of data is being trained on in some aggregate sense in everybody's GonNa get a little bit of the benefit from it. How do we do this? Hey, we all have the same uniform stuff. Hey, we're able to kind of like mould things across companies. How do we do that without giving away the secret sauce, because of course? Clearly as a drug development firm that there's a humanitarian side, and then clearly we have to make payroll in in. That would mean that we've got to keep some of the things that are secret. So how do we uniform things and maybe cross pollinate without the risk of US losing her crowned jewels yet? So that is not an easy thing to do I'm I'm super appreciative of it. The way we've at least tried to tackle that problem is by creating like a give to get dynamic. There are definitely companies out there that sell data. And I think there's a great place for them in the world. Probably doing and we'll do some awesome stuff I. think there's there's a great place in the world for not for profit groups who say hey just throw your data. Here will create naturally yet. For sure, that's all all good, but I also think there's a place for a model where you say look if you put your data into this, what is effectively proprietary bucket, but with a third party that you trust and let that third party that make sure that everybody who's putting their data into that pool is protected in terms of not showing the specifics of your individual data points, so in your example. You know Sanofi doesn't see Johnson and Johnson's data. But you've got enough people in there that you can do things in aggregate and let people compare their own specific data to the more generalized bigger denominator that Medi date, or whoever it is or you and it's done at the standardization is done for you in a way that this transparent and you can believe in the results I think that's a really interesting commercial model, and then must exist in other industries I just not an expert. Well, it's. The way you're talking about it makes it sound like it's kind of a Nathan idea, even for you guys where it's like well. We think that there could be a space for this like it's something that could have all right. It's like an I believe you're right I, think actually it absolutely. Could I just think you Mr Glanton? Whoever your your absolute best partnership guys, you know you'd better be drinking beers or some of these people because there's a lot of trust that goes into those kind of relationships. So. There's a lot of trust that goes along in life sciences anywhere for sure yet. You're dealing with data about patients in some way. Holly anybody in medicine right has a person's life in their hands, but if if we're working on a vaccine for SARS, come to I, mean literally billions of people are going to get it like you've got billions of lives in. In your hands, so he's already. A lot of trust is important in our industry and I. do think that what will see by the way. There's posters at scientific sessions that we've done. There's clients right now are taking some of these aggregated data sets to regulators, and they're using them to demonstrate exactly what I was saying before. Their drugs are safe and effective. But with different kind of aggregated denominator, we call it a synthetic control arm, and it's not that is android senator anything synthesis out of the people it, synthesizing people who are in lots of different research studies into a cohort they can be used as. As a valid competitor to the patients who you treated with your new drought, Nisa solving that problem, you're saying of the narrowness if you have some super niche allergy medication for people with a certain kind of whatever then yeah, maybe you really need to extrapolate in that kind of uniform data, way and and kind of square that circle that you. And I actually think that not only by I know this is happening. See it happening, but this is a harbinger of things to come because. I gave. Let's take it to its most extreme, so in all US oncology, because it's happening there I and cancer, but I think it's going to happen in almost every therapeutic area, probably even like analgesics, and what the next tylenol is, but we are all so interestingly I mean at biologically individual and people talk about cancer therapy, and almost every patient really is like an end of one problem. There is nobody who has your. Your exact same tumor right in your tumor has probably different kinds of cells that have different mutations even within this one problem in your body. So when you start to think about that, we have to use these techniques to extrapolate what the best therapy is for every single person at the right time down to individual. We're going to need as an industry and I'm not just talking about now. Life Sciences although I think by scientists. Imprint part of the for sure. It's GonNa. Pay For a lot of this Oh. Yeah, sure I sure, but but these mathematical models that we used to figure out what to do for individuals there being born right now using these techniques stacking up all this data and figuring out how to use as a group. We're GONNA use that against individuals, so this stacking I'm just going to clarify this point will move into the next question, but I wanNA nutshell this for the audience the stacking is it sounded almost like a combination of two things one if we can have some. Unification, around the data, we can combine it in certain ways where nobody's giving away their secret sauce, but maybe we were able to get bigger cluster of people who have a specific genetic condition, or whatever, and then use that for for our clinical trials. That's one side of it. You also mentioned Kinda the synthetic sort of element. was that kind of like you know what immediately came to my mind? was you know we're we're? We're training an algorithm to read handwriting. You know we'll come up with a bunch of programmatic generated handwriting. That might be slight variations of things like using that I. Don't think that's what you. You meant there, but what? What did you mean by synthetic again? No, so you got that stack. We've got stack of every patient and I'm coming to see you I say all right well. What am I going to treat Glenn while I got to figure out because Glenn's unique. WHO's similar to Glen and so what you do? Is You build these kind of like Matrix views, patients and you start to use algorithms to compare Glenn with everybody in the stack. Yeah Okay Okay you, you pull those people out of the stack, and you then synthesize them into a group of smaller stack, but that is purpose built. To make a guess about what to do best for Glenn Don or all them. You synthesize one of these smaller stacks from the big one to use as a competitor the same way if I had a group of patients who I gave my new drug to and I'll give another group of patients a placebo sugar pill right I, compare them with like. Well, should I be giving people sugar pills if we have tons of people who are in research, who already gotten the standard of care? Can I reset the CISE? Those people into a comparative instead of exposing a whole bunch of volunteer patience to something that. Does, not effective, and that's the synthesis of the group. Yeah, it's not robots. You're not talking about programmatic degenerate I wasn't suspecting were so. It is it is quite interesting. Because the direct analogy, some of our listeners are avid readers that emerged dot com, always covering use cases in different industries. We think about how a net flicks or Amazon does recommendations you know. You're stripping, you know. In their case, it's purchase behavior. Geo Location whatever else for you. It's genetic stuff in health history, whatever and yeah, you just find in those similar clusters and being able to extrapolate a little bit. You know the movie Gatica. People haven't seen it like the ideas like your DNA decides whether or not you're going to be an astronaut or somebody who's cleaning, toilets or something, cleaning toilets, and of course, of course, that's patently ludicrous, because your genes interestingly don't change that much there. In instances where mutations and things, but actually I I can't tell you much more about your health today than I could have told you about your health the day you. You were born because it's a static data. Set Your Connecticut Right. That is a very simple view of it. There's a lot more elaborate stuff, but if you think about all the stuff that is changing about you overtime, Gina Type, and then all of your phenotype, and you start to measure that stuff and you start to think about it. It really is a problem of finding not one needle, but the right ten. Ten needles in the haystack that allow us to make the best comparison between Glen or a group of patients and patients like them, and that's another place where these artificial intelligence tools are used, so we use them to create stacks, but we also use them to select the right needles out of those haystacks to create these comparative groups Yup I. See those reasonable applications I would be you know. BE FRANK WITH YOU IF If that struck me as not possible based on precedents and other industries, but that clustering strikes me as quite possible, particularly solve that data harmonisation issue. I mean that's a Lotta. The crux of it I know we're just about to wrap up I know you have seen a lot of things change with covid nineteen. Thinking about what that means for the future of your industry. Any closing thoughts before we wrap on. What this means for now in the near future in life sciences. Yes so at the risk of making Not Look that good? Because, I'm definitely including myself in this criticism wouldn't have been nice if we had all that patient data stacked up. And I mean they're. They're few million patients around the world who are in studies on the Medi Data Platform. It's all different companies doing the research with their data, but can you imagine if we had that stack? And we were paying attention to in the hundred fifty countries that we do research knowing some of these patients, genetics, and all of their pheno types in a better way than we normally do in medicine, because we see them consistently wouldn't have been great for layer on like who seems to be coming down with cove nineteen I mean no, no, no, no doubt, no young. And I think that that that's an interesting. You put like an exclamation point on why we need to do this. It's like there's an ethical imperative, not just a commercial driver to think about data in different ways. Yeah, yeah, well. To some degree you know my thought is like what you're articulating makes a tremendous amount of sense. Given Your Business Model. It makes slightly less if I work at Bayer. However like despite the biased tilt, I do understand the value prop and I do think that it is compelling and I think it does feel like it'll have to be the future. People are not going to keep distance silos forever. I do think it make sense. Air Because, if you if pharmaceutical a pharmaceutical company B. comes out with the same effectively drug, and and they're competing for the same group of patients, and neither of them knows that you might be better off taking drug Abe before drug be or drug be is better in a certain kind of of patient than drug. As than actually, you are not serving your customer and you're. You're not generating the revenue that you could be generating, and so you should be motivated with other companies to lineup tightly. In terms of what is the best way to treat patients I actually think it's in your best interest. i. e Clayton clearly is I mean there's a little bit more potentially to lose while in your firm, it's it's almost explicitly to game but I. I think he'd do things like you see things like melody you see companies like yours have been tremendously successful. You guys were acquired recently. You know massive congratulations for that and yes I think long term it's not against their interests by any means, and hopefully I think Glenn. It'll be part of the future. I know these are things you've thought about for. People are interested. Interested in some Glenn stocks is a book coming out in August called the patient equation by Wiley. It's about precision medicine in the age of Covid nineteen and beyond Glenn. If people are interested in in stay in touch following your thoughts, we live sciences I. Know We have a lot of people that follow that space. Where should they go on the web to find you? Cou. You could find me on twitter, etc, at captain, clinical a fictitious superhero for good science. And meditated accomplish our website for anybody interested. There's all kinds of papers and men links to publications. We do academic stuff, too, so it's not all commercial awesome, all right,

Glenn Cancer Glen Johnson Diabetes Europe Bayer United States Twitter Sars AI Covid Pharma Glenn Don
Gun Violence Spikes in NYC, Intensifying Debate Over Policing

The Joe Pags Show

03:56 min | 23 hrs ago

Gun Violence Spikes in NYC, Intensifying Debate Over Policing

"A New York. City has experienced a surge in violent crime in recent weeks, including a two hundred percent increase in shootings between June, fifteenth and July second of this year, a compared the same time in two thousand and nineteen over the July fourth holiday weekend, sixty four people were shot. Eleven died when we're gunshot wounds and the last four weeks New York. City has seen an increase in shootings. Compared to last year, there was one especially. especially heartbreaking shooting on video of a father gunned down in broad daylight while walking hand in hand the six year old daughter, the Bronx, but it isn't just gun violence troubling the big apple in the past two weeks, there was a grisly knife attack in the subway and a stabbing in Brooklyn, following the George Floyd protest against police brutality. You were police department disbanded. It's plain clothes unit, which has been involved in a disproportionate number of fatal officer involved shootings last week at NYPD captured a video, mocking the new overly cautious policing tactics being implemented in New York City a following the nationwide protests against police brutality in. In early June New York City Mayor Bill Blogs, you announced. He's moving resources from the NYPD to youth and social services as part of our city's budget. Mayor de Blasio proposes cutting nearly one billion dollars, and then PD are presentative. Alexandria Cossio Cortez scoffed at the proposal calling it a disingenuous illusion thing. defunding police means defunding police on Thursday during virtual townhall because you cortes talked about the uptick crime in new. York City, pointing out constant new NYPD hasn't happened yet, and there's still an increase in crime, a proposed theories for the crimewave and asked do we think has to do with the fact that there's record unemployment. Unemployment, in the United States right now as she continue the fact that people are at a level of economic desperation, we have not seen since the great recession and the Democratic Socialists hypothesize the increase in York City. Violence could stem from Renton demands and people shoplifting bread. Maybe this has to do with the fact that people aren't paying their rent and are scared to pay the rent. She said, and so they go out, and they need to feed their child, and they don't have money, so you maybe have to. They're putting the position. They feel like they either need to shoplift some bread or go hungry that nights. Okay so let's break this down Carrie. Did she offer any information? Suggesting the shoplifting of bread is on the rise. No no, she did not. Offer any information or proof that people are being evicted McCain pay their rent now. Okay so I've got Dr Carson on today. He the Hudsucker secretary as you know, and he's the one who talks about foreclosures and Ranson evictions and stuff like that, and of course as you know because you're a smart news person of fifty, some odd years old. You know that there had been abatements for people paying rent or getting addicted or getting foreclosed on right. They literally can't be evicted, or it'd be foreclosed on under the rules. Put Out by Hud Housing Urban Development. Run by Secretary Ben. Carson, so we don't have any proof because it isn't happening. People are being shot and killed in the streets of New York. It's. It's not over buying bread or not for stealing bread, but there's no proof of anybody shoplifting more bread in new. York, so that's unverified and probably untrue, and there's certainly no proof of people being evicted or being foreclosed on because there are rules in place protecting people right now, but I guess the broader question along with why the beep is this person in Congress? Has To be wife. She saying it. Because it's also ally that there has been no defunding or disbanding a police in new. York 'cause you just said if the the crime unit has been disbanded. The Crime Unit that actually was on top of the most violent crimes, and stopping is no longer there, therefore the violent criminals who are not stealing bread. Are Out there, killing each other and killing innocent people, so your thoughts on this. Would you hear this this dolt this? Dope. AFC saying such stupid things what goes through your mind

New York City Shoplifting Nypd Dr Carson Mccain Bronx Mayor De Blasio George Floyd Alexandria Cossio Cortez Brooklyn United States Renton Apple AFC Secretary Ben Bill Blogs Officer Cortes Secretary
Ford Reveals New Bronco After 24 Years Off the Market

Newsradio 950 WWJ 24 Hour News

00:45 sec | 1 d ago

Ford Reveals New Bronco After 24 Years Off the Market

"Well, the competition is about to heat up in a new niche of the market, Rugged off road vehicles. Ford unveiling a new version of a Bronco tonight, now their biggest competitors Jeep, and they're not standing still either. Just hours before Ford's unveiling of the Bronco Jeep announced a concept version of a Wrangler with a V eight that it hints could go into production. Tonight, We'll see three Broncos, a two door or four door and a Broncos for these three nameplates that we don't have. Today. There'll be new customers and growth of the brand for chief operating officer Jim Farley sees demand growing for off Roaders and says the Bronco name has a lot of appeal, especially among the young, some of whom weren't even born when the previous version was around.

Broncos Ford Bronco Chief Operating Officer Jeep Jim Farley Roaders
California shuts down bars, indoor dining as COVID-19 cases surge

KNX Midday News with Brian Ping

00:34 sec | 1 d ago

California shuts down bars, indoor dining as COVID-19 cases surge

"NewsRadio here in Los Angeles of the governor announcing that California is closing down all indoor dining at restaurants and bars statewide. Also all indoor activities and wineries, movie theaters. Family entertainment centres. Zoos, museums as well as card rooms is both churches. Gyms belongs and some officers are wide ranging number of shutdowns again. This is for indoor Purposes. The governor reporting 8358 new cases of covert 19 the seven day rolling average, he says it's an 8211 cases, 23 new deaths reported today and he says that covered 19 continues to put Ah heavy strain on our hospitals.

Los Angeles California
Allentown police launch investigation after video shows officer with knee on man's neck

KYW 24 Hour News

01:09 min | 1 d ago

Allentown police launch investigation after video shows officer with knee on man's neck

"A viral video showing in Allentown police officer with his knee on a man's head or neck over the weekend. It has activist looking for answers and accountability. The story from what abuse to menace 23 2nd video shows three officers holding a man down to the ground outside ST Luke's Hospital. Sacred Heart is close to seven tonight. On Saturday, video shows one of the cops at first with his elbow elbow on on the the side side of of the the man's man's head, head, and and then then when when it it looks looks like like he's he's trying trying to to help help the the other other officers, officers, his his knee knee moves moves to to the the man's man's head head or or neck. neck. That That man man on on the the ground. ground. He He was was screaming screaming for for his his life. life. That's That's Kay, Kay, who pulled over to record She spoke to NBC 10 about this, and she share the video with black lives matter. The Lehigh Valley and the group protest it here Saturday night Chief Glen Grant. It's released a preliminary police account of what happened, he says the cops were at the hospital for an unrelated incident, and they saw the man vomiting and staggering. They say he then yelled and spit of the cops in the hospital workers who are trying to deal with him. The chief says the man and cops all fell to the ground, and he continued to be non compliant. Granite says The man was treated and released from the hospital, and there was no mention in his statement about any arrests or charges. He says they're reviewing more video and talking to witnesses. Lehigh County D A s office is looking into this as well in

St Luke's Hospital KAY Glen Grant Lehigh County Lehigh Valley Allentown Officer Granite NBC
1-year-old boy killed in New York as gun violence continues in cities

Midday News

01:57 min | 1 d ago

1-year-old boy killed in New York as gun violence continues in cities

"Has taken the life of a one year old in Brooklyn, one of three Children satin shot in separate incidents in the past 24 hours in New York City. As of now, we're not aware of any arrests being made yet in this case involving this one year old What a violent weekend WCBS reporters Sean Adams here precious innocent child stolen taken two thugs with guns fired. It will at a barbecue in bed Stuy 11 30. Last night, they killed a one year old boy and wounded three other men. Dozens shot all across New York City over the weekend, a 12 year old hit in the leg in Crown Heights, a 15 year old shot in the wrist here in Harlem near 143rd Street. A day earlier, Mayor de Blasio was in this neighborhood supporting a new community initiative clergy on street corners. Trying to intervene before tempers boil over and guns are drawn. Gun violence has surged in New York City for four weeks now following protests against police violence. A month ago, the NYPD disbanded anti crime units. The undercover officers who tracked down violent armed felons on the streets in Harlem, Sean Adams, WCBS News Radio 80 and the weight of it could be heard in the mayor's voices. He was speaking this morning about the murder of that one year old and Brooke were just so many guns out there, and that is a New York tragedy and a national tragedy. But it's also Another indication of the work we have to do. We have to heal. We have to bring our police, not communities together. We have so much to do. Canned. It's just something to think about that. It could never be. You could never look away from something like this and be numb to it. Mayor de Blasio police identify the child is developed gardener. He was struck in the abdomen. He died early this morning. And as of last check, the NYPD is still looking for. Perhaps many is three suspects in that case. Out of

New York City Mayor De Blasio Sean Adams Nypd Harlem Stuy Brooklyn Crown Heights Murder Brooke
1-Year-Old Boy Shot To Death At Barbecue Outside Brooklyn Playground, New York

Midday News

01:03 min | 1 d ago

1-Year-Old Boy Shot To Death At Barbecue Outside Brooklyn Playground, New York

"Nonviolence takes the life of a one year old in Brooklyn, one of three Children shot in separate incidents in the past 24 hours in New York City. We're here with the mayor just said about that after we hear this report from Sean Adams, a precious innocent child stolen Taken Two thugs with guns fired. It will at a barbecue in bed Stuy 11 30. Last night, they killed a one year old boy and wounded three other men. Dozens shot all across New York City over the weekend, a 12 year old hit in the leg in Crown Heights, a 15 year old shot in the wrist here in Harlem near 143rd Street. A day earlier. Mayor de Blasio was in this neighborhood supporting a new community initiative. Clergy on street corners trying to intervene before tempers boil over and guns are drawn. Gun violence has surged in New York City for four weeks now following protests against police violence. A month ago, the NYPD disbanded anti crime units. The undercover officers who tracked down violent armed felons on the streets in Harlem. Sean Adams,

New York City Sean Adams Harlem Mayor De Blasio Stuy Nypd Brooklyn Crown Heights
Philadelphia - Video Of Allentown Police Officer Appearing To Put His Knee On Man’s Neck During Arrest Prompts Protests

The Lake Show with Henry Lake

01:08 min | 1 d ago

Philadelphia - Video Of Allentown Police Officer Appearing To Put His Knee On Man’s Neck During Arrest Prompts Protests

"In Allentown, Pennsylvania, after video surfaced showing officers kneeling on a suspect's neck K y w TVs Howard Monroe with more his leg, a man arrested in Allentown, the officer appearing toe hold his knee to the man's neck. The arrest happened Saturday evening outside of ST Luke Sacred Heart Hospital. The video is on ly 24 seconds long in it. You see Allentown police holding demand down with his face to the pavement, and then one of the officers places their knee on the man's neck. A man who

Allentown St Luke Sacred Heart Hospital Officer Howard Monroe Pennsylvania
21 Injured In Fire Aboard Ship At Naval Base San Diego

Jim Bohannon

00:22 sec | 1 d ago

21 Injured In Fire Aboard Ship At Naval Base San Diego

"21 people are hurt after a fiery explosion on a ship at a naval base in San Diego, officials said About 160 sailors and officers were on board the USS Bonhomme Rashard Rear Admiral Philip Sobek, speaking to the press. This is We're trained to do not knowing where the source of the fire is, like anything else. It's dark. It's uncertain. The cause of the fire is under

Philip Sobek San Diego
Video appears to show man put New York Police officer in headlock during Bronx arrest

Vickie Allen and Levon Putney

00:59 min | 1 d ago

Video appears to show man put New York Police officer in headlock during Bronx arrest

"Has surfaced of an NYPD officer being put into a headlock by a man he was attempting to arrest in the Bronx. More from CBS two's Lisa Roger. There were many onlookers during that time, and the pipe says one of them 29 year old was Nell Man's wetter, refused to step back. When police tried to take him into custody man's WETA gets into a scuffle with the officer and puts him in a headlock. The NYPD says the officer was punched and suffered abrasions and lacerations to the face and head. A spokesperson for the Bronx district attorney says man's WETA turned himself in Wednesday and gave detectives video of the incident. Man's weather also complained of injuries and was taken to a hospital. Police had recommended he be charged with second degree assault. But a spokesperson for the Bronx D. A says right now it's been deferred for more investigation. The NYPD expressed disappointment in the lack of charges and says it's having conversations with the Bronx D a about the case. An

Nell Man Nypd Officer Weta Bronx Lisa Roger CBS Assault
Protests Calling For Racial Justice, End To Police Brutality Held In Allentown, Philadelphia

KYW 24 Hour News

01:13 min | 1 d ago

Protests Calling For Racial Justice, End To Police Brutality Held In Allentown, Philadelphia

"An end to police brutality continued nationwide. More broke out in Allentown Sunday following the discovery of a video posted the Facebook Appearing the show on officer using his need to restrain a man. According to Allan Towns, use of force policy. Choke holds and neck restraints are prohibited. But there's an exception if the officers are preventing imminent death or bodily injury. The details from NBC tens. Randy Gyllenhaal, the 26 2nd video shot in Alan Town outside ST Lukes, Sacred Heart Hospital. Three Allentown Police officers appear to restrain a man on the ground. At one point, the video shows an officer putting his elbow into the man's neck or head the same officer than using his need. They had that man on the ground. He was screaming for his life. Kay from Allentown shot the now viral video. She was driving near the hospital and says she saw a man yelling on the sidewalk. Then seconds later, she says police moved in to restrain him. The Allentown Police Department released a statement saying, in part that the investigation is moving swiftly. It does include the video and witnesses are also being interviewed. Meanwhile,

Officer Allentown Police Department Allentown Allentown Police Sacred Heart Hospital Facebook KAY Randy Gyllenhaal Allan Towns NBC St Lukes
Two Texas police officers shot and killed while responding to assault report

Kim Komando

00:37 sec | 1 d ago

Two Texas police officers shot and killed while responding to assault report

"Their calls and ambush the officer has meant with a woman who reported assaults heading here by home. Any officers approach the home where they were met with gunfire. They died from their injuries there to Rodrigues, his McAllen's chief of police. The officers came here. To maintain peace. Instead, they were taken down and the gunman then came out of the house and took his own life, and governor Abbott is offering state support to the department.

Governor Abbott Rodrigues Mcallen Officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

04:29 min | 1 year ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"So I was lucky to be able to influence the division for the role so fundamentally take your own employees experience. Because without that, you cannot impact patient experience. It's not just correlation. But also causation right? And you know, into the employee experience has I would say to parts because wollen tears are somewhat different than employee's in terms of how you motivate them in what they're looking for. And also several hot healthcare systems are other industries. We have contractors that are working, but to the customer, it's all one. That's right. Right. That they don't differentiate. So we have about four thousand five hundred providers which are from UD southwestern which Earnhardt directive, Louise, so under the under the employees umbrella C three segma-. Wants direct employees are contractors, of course, are woolen tears, which are very very important part. So so the employee experience culture, and we'll talk about culture in a in a bid. But I think that is that is foundational. Yes. In a two to a positive customer patient experience and their families, of course. So when you walk into the role in I really think you because I think this is so telling and what we're seeing is, you know, we're we're calling this almost axe now not employee or customer experience when you walked in this role. How how did you and first of all the fact the other point I wanted to make was that you personally stepped up and proposed the customer the broad comprehensive customer work, which is not uncommon. We're seeing that in a lot of people who ultimately get the role like you do it comes from an an action like you took to step out and say, here's really where we need to take this. So you propose. Does this tell us about how you went about defining the role, and who you define that role with right? So so I would I would like to know may make sure we're there will there used to be a similar position about a year and a half prior to my coming to parkland. But I'm not sure that it employees. Okay. Okay. So when when I came in when I made the proposal, I engaged our chief nursing officer. We had some discussions without chief medical officer. Of course, our chief talent officer who who I was reporting to. But they were very broad stroke discussions. Our strategy chief strategy officer was a gentleman who actually proposed the first project that I was working out for the patient experience while I was still intended acquisition. The proposal. You know, went to the the CEO in terms of what I did once I had the rule I think the main thing was hitting the ground in understanding really what's going on. So I did a lot of shadowing on the floor. I interviewed face to face about one hundred and eighty individuals to see team members primarily in some patients to see to get get a firsthand understanding of what worked what hasn't worked, you know, and the base in the mansion and the baseline. Yes, ma'am. Yes. Do to get to get an understanding into feel firsthand of really, you know, where we're at. And what did you find? If you could share that at that. Because you know, healthcare is like you said it's so important that you're dressing the the the employee experiences. Well, yes. So if I might a focus on the employees piece that will come to the patient face. You are so so the employees piece we'd done implant gauge -ment surveys before. And so the most the the one prior to my rival was about eighteen months fryer and the outcome of that was we had, you know, each you talk about silos in some of your talks. So each department if you were imagine the organization with departments as verticals in hierarchy is horizontal 's you get these old fashioned pigeonholes, right or mailboxes. So imagine each of those mailboxes is a work unit..

chief strategy officer chief talent officer medical officer officer UD CEO Earnhardt Louise eighteen months
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

03:32 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"With more i can't wait i think that's where you know it's the tactical horses the strategic right is several leaders you you are the chief experience officer and the expectation is you will move the score in this unit front here there tomorrow it's your job to move the score right that mangas place firmly on your back exactly and it's about making sure that again i i know i'm going back to the y but it's the why in the collaboration and us being able to facilitate that's right right rather than do four because if the light is not shining from within right if you take the the light bulb away from that room the room is dark again so we need to make sure the lights shining from within the individual and you're you're a partner with them you're not a service provider to them and i think that's a shift that not all people in these roles realize they have to have happened with that leadership team yes ma'am absolutely gene so i think that was the second biggest you know apart from the why it's it's it's the leadership alignment around the tension between deliver now and build the you know it's like i always say you can't build a palace on sand but let's build a tenth for now while we build a palace so you know that is that combination and being able to communicate very clearly articulate that this is only the tent and earned the right to continue to do the work while you're building the engine yeah yes absolutely okay do you have another it's fine yeah i think these are two big yet big foundational today's and the culture is so important i think you know the other thing i would have done had done differently or will the if i was doing again is even before i focus in just on employee experienced before that is understand the culture and start cultivating it leading to the employee experience leading to the customer experience well yeah and you did you did some of that with that trust it was through it was through the employee experience but those foundations understanding foundationally what kind of culture you're walking into has everything to do with your success the speed of it right yes absolutely absolute well michelle i wanna thank you so much i i am such a fan of how you've done this in terms of really focusing your balance with the customer and the employee experience and how you've built this path so i know that our audience will just get an enormous amount of value from this and everybody please remember to go to customer bliss dot com if you're not yet a subscriber get your name on that list so that you don't miss visual and others and all of the good content that they're sharing so fearlessly with us and shameless plug you may all know my new book is out would you do that to your mother hopefully you'll pick up a copy and that it will also add value to you so don't forget to let us know if you'd also like to be on the show and please connect with me on lincoln there's so much more conversation to be had so thanks everybody and thanks so much for shell the presenting

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

04:37 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I'm so pleased to have sean smith with me and who is the chief experience officer at med star washington hospital in washington dc hello sean everyone hygiene how are you i am so so good it's thrilling to have you with me i i you know healthcare is becoming such an important part of this work and it's really really interesting to see how people are taking this on so thank you i know all the healthcare people out there will be very interested as well as other verticals because you have quite wonderful background walking you to healthcare so let's start with that tickets as far back i mean you you started in hospitality and healthcare really at tartus hospitality in many ways so what walk us walk us from the back to the front absolutely you know i always think healthcare is the pinnacle of hospitality i didn't see that though in my my early years i started my undergraduate study at widener university in hospitality management i chose widener believe it or not i thought i would be an nfl football player but my mom and my family reminded me i'm only five six so that to happen that's like me saying i want to be a basketball player nine five zero now sean you know a drink dream right troy where you go you go right to peaks well here your net football player in your mind right but my yes my my my father's brother when he was younger moved out to los vegas right after high school and he was always in the casino hospitality business he he went to unlv and he worked at the tropicana and the wonderful mandalay bay and as a young child with my family i would always go out and i just love the hotel the large complexes the the people the energy the entertainment it's the smith everything out the cigarette smoke notice get it and so that's what i wanted to do so at widener i i had a couple amazing opportunities to do some internships with the trump entertainment resorts in atlantic city where we live actually in the taj mahal for for two summers here at an interesting that must be all at the same time yeah six degrees of separation and you know i was the first slot operations intern working on the casino floor actually doing the change card to the slot attendant when they actually put money in slot machines back then and learning how to count money and you name it but really learn about the essence of customer experience and loyalty on the floor there's no better way than you know you're there with the people bright right right you're in the heart of it you're you're in the heart of all the conversations in one really quick story we were in there and i was in the master coin bank which is where they keep all the money and there's hard counting soft count and i was in hard count which is coin and at that point and as also had chips in there and we were locked in a room and you had to wear bracelets for ticks and fleas like dog bracelets on your ankles because how dirty the money was yes how and they did the count and they were off by about four hundred thousand dollars and a guy comes out he he'd locked the door and says no one can leave and the supervisor looks at me goes sorry we're glad to be here a little bit longer like what do you mean like what we're short money and i'm sitting there thinking oh my gosh which just happened and how i was nineteen oh it was a simple someone miscounted of stack of hundred dollar chips okay but so so anyway you know we able to get out but it was one of those moments where i kind of was thinking oh my gosh what's going to happen next but it was a great experience did that for two summers worked for the state hotel association pennsylvania and then i watched a movie the boiler room and thought to be a great idea to be a stockbroker one point inspiration comes from sean your man after my own heart and i'm thinking that looks like a great life i wanna do that i worked for a friend in harrisburg pennsylvania where i'm from and that didn't go well either so i went back to the hotel business and graduated worked for bally's atlantic city and ran the hotel from lebanon forty five pm to seven forty five am twenty one years old it was a pretty big responsibility all i can tell you is.

sean smith officer med star washington hospital washington four hundred thousand dollars twenty one years hundred dollar six degrees
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:32 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"So we need to be thinking about access in the patient's mind too is also act such as access to that appointment it's access to information access to education access to the carotene access to services in my local community and that all of a sudden begins to span madoff ups that's rate finances uh scheduling and all these other touchpoint so you're single expertise around patient experience uh is not the expertise that's the most important unfortunately thinking gauging those partners here has been effective because and probably already turning because there are people in those rolls the chief finance officer here for example has been bringing patients than to comment on the bill for years and so there's a there's an appetite for it already it's not as though i had to turn the ship now that being said it's not as though i'm always greeted with open arms he's are excited your rocketing you know you're disrupting stuff and all yeah just the other day we had a process around you know for example uh thinking about taking pictures of patients when they checkin for their added security right i'm sure many hospitals are thinking about this and again just being the voice at the table to say well as anybody talked to patients about what they think about that so that relentless reminding people that patients are our partners on is a piece of it but i think engagement recognizing that patient experiences operational in touches all those different partners especially in the future if not right now well and you just it we think you for that because that is at the end of the day the part of the work that is the hardest part but also the most longterm impactful because often when we talk about customer experience patient experience people will push it to its the front line fluffing the pillows all of those things that empathy which are critical but in point it is out changing the checkin experience being yeah reliable fixing the bill communicating all of the blocking and tackling of how the business does the business of the the you know the operation of the business and that is where the heavy lifting comes in that's right so.

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"The cheap customer officer hugh in duct tape show on this sea sweet network i'm just so thrilled and please that adrian boise is joining us today she is the chief experience officer at cleveland clinic high adrian hide their houria i'm great thank you so much i know how busy you are in it's probably a crazy time of the year but thank you so much i've been such an admirer of your work and the cleveland clinic or cleveland clinic i know i'm not supposed to use the word anymore of cleveland clinic so thank you so much for being on the show thank you i'm thrilled to be here let's begin with um your background because it's always so interesting for folks to understand how you walked your way through and i think it's important to to talk about the fact that you are a neurologist a physician but then have also taken on this role so let's go as far back in your history has you'd like to walk us through kind of the the steps near career that got you here while i would probably start even further back than my career great i i i grew up in a dysfunctional home i would say and a high that got me constantly thinking even as a teenager about why people do the things they do interests and in an about human behavior so i was constantly asking the why what makes what makes us behave the way we do what makes us save the things we do and i think that actually was really formative for me because i feel like even now is i look back you have to have known some degree of suffering in order to wanna ease it wound in the world in the world and that began very early for me and so that that was really important as i moved on through college i had sort of this left brain right brain thing going i was a ballerina but i also was really interested in neurology partly because of that interest in human behavior and uh i was.

hugh adrian boise officer cleveland clinic
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:33 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Like hey you know like we wanna do this because it's going to keep you know it's gonna keep our you know our first year renewal rates are going to go up by four point and if they go up by four points while look what happens well you know i think that it's interesting because of the way that you had to grow the business you were always grounded in understanding the customer data and the customer numbers it's there's so many companies where this is a new concept where your subtracting loss from new and understanding the lifetime value of the customer so that's gonna be really valuable for you as you move forward is there one thing in particular for you that was kind of a and i ha moment as you've been getting into this work more you know and as you've been growing the business year for me it's just it it's the importance of understanding of of getting the customers to stick end to kinda come and do their second visit um know on both sides of the scenario you know 'cause you mean you can you can get yourself a new one we you know we learned that they're really on in our businesses like okay well we can we can we can accelerate sales but if we don't sell to the right folks and then they are not prepared we are not preparing them to be successful then it's not going to be useful and in fact it could be a moneyloser for us so you know how do we how do we create how do we work to create a relationship that we know like we know it's going to be successful i mean you know kind of both of these brands have been in this business for a long long time.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:39 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Is that you at some point kind of you're making it work but you receded into the background so that it's part of how people do their everyday work but you've got a really earned the right to keep doing it night the the notion that you know get ahead of the planning cycle so everything's not reactive ride and that it's it's part of the cadence of how you talk about the business how you prioritise things yeah and i and i like the way you talk about i mean there should absolutely be part of it is not it isn't it you know you hear people say oh it's like revenue killing right like knows that revenue killing the rose zero i have it should be held the same this should be held the same standards as every other investment we make in the company that it's actually going to drive that's right revenue and it may not dr revenue in month wonder month too but it better drive revenue in the in the out months i mean this you know it it may end up being a longer play um but it needs to actually resonate i mean we as we built angie's will then we we we we we had a um we don't you know a lifetime value of a consumer and be ran that i mean that's when we ran the business i thought we were in the tire business it was like we know how much we're going to spend to acquire members because we know what they're going to be their behavior is going to be and we know what that's going to result in from what we can self advertising i mean you have to have that long horizon as well kind of mary to that shortterm revenue uh you know and that's and that's where these two will come to come to live in harmony uh you know it'll be things that are.

angie mary
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I think one of the other things that help us with you know we were located in the midwest we started in ohio moved indiana ran the business out of indiana i think a lot of times for entrepreneurs one of the biggest challenges you have is there's just so much distraction so many great things that you could be doing so many things that you could be trying and you know many times head of having a clear concise business plan matters a ton here it's like you got rents many times and you know kind of one of the advantage of being in the midwest we were uh forbid isolated from the fray right we will have a little it in the cool circle right so we got to keep heads down and do kind of heavy lifting um you know but then the we ended up with the advantage of you know i think it was two thousand seven two thousand eight we started to get venture capital money from the coast you know that allowed us kind of have the best of both worlds we got the chance to kind of stay heads down but you know our venture team was able to kinda like hey you need to talk that these people you know we weren't getting it on our own shiny objects but we were kind of purposely being directed to kind of folks that we should be talking to which was m i think with the best of both worlds well you know what's interesting as you we're going to get into the sea c overall in a minute what's interesting is many of the characteristics you just explained are um the characteristic set it requires for somebody who's leading this customer experience effort now you're you're leading it into a company where you built it and moulded it but a lot of people the these these characteristics these qualities you've just named are the survival characteristics right the ability to press through the dark time be person per persevere focus stay optimistic and really find a way to over and over again push restart and find a new you know i always say this work is like being a chameleon you've got to restate the same thing five hundred different ways until it clicked for people sometimes right right absolutely i mean.

midwest ohio indiana venture capital
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:43 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean it's what we've seen time and time again is people are pretty forgiving and at the end of the day they just want to be put back together again you know what i'd love to know is over the course of these many years walk us through some of the highs and lows if you don't mind from inoperational standpoint because you've got a very empathetical listening crowd out here who are also kind of pushing the rock up the hill on a regular basis yeah i mean for me it was it could be a long time to realize even might be willing to call my thump an entrepreneur i mean people at me you know to the day if i would start another business an i my answer is always now eight is really really hard as hard in many ways some of the darkest periods of the of the business where the early days i mean there is nothing lonelier than starting a business and you know your your successes are those mall right i i used to measure by you know my consumer sales in one right who's like i pulled one a day you know and i was like that was a great day i mean it was a sad day when i thought none uh you know and it's just hard to get up day in and day out and kinda keep trudging that process but uh you know but what i you know what i did discover was you know one one trait that i do have a lot of its perseverance and and you know kind of it we knew all we're hindsight is always 2020 and looking back on that you know that perseverance is probably the skills that the aid to find me is not for noor and be got through during those times you know it was just one of those i'd made a commitment that i was going to do this you know first it was like i was going to do this for at least a year and then you know and then i was like i'm gonna do this for this period of time it was that commitment to.

noor
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:35 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean that was the revised most interested in this world business rawls like i mean we are about listening to your customers and we're not above it um and so you know it was when can companies we got a lot of companies early on that would complain about their the reviews they were getting from consumers and you are in our perspective it's like you know this is part of this is part of being in business i mean the thing that's different today is that you can as a cuts as a company you can actually listen in your customers we're talking about you before you just couldn't see it it was like out of sight out of mine so at least now you can hear it and do something about it and make improvements to your business um and but one of the things they'd acidlike well we don't get a voice here and so we introduce largest companies and service companies weren't getting a voice and you're like well you know what that makes sense so you know we actually introduce early on the ability for companies to respond to review it didn't change the review in any way but it gave him a chance to give their side of the story and it was very fair to them they appreciated the opportunity to be able to articulate what they were what their side of the story but it was also good for the consumers because it allowed them to see more than just that can be a single consumers point of view you know 'cause it and many times i i tell people all the time now those are the those are the review i love to read the most right or the ones that were things didn't quite go right because there's no guarantee in life that everything goes perfectly you know what you really want to know is house the company going to behave with don't go right because that really differentiate.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:36 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Right did you come back right after business school i did yeah i did i did you know in you know for me when i decide what i when i think about what i want to do it's really about him i learning new things and in do i am i inspired by the people i'm gonna work with and you know you know bill it put together a little team that they continued to fit all of those needs in my book so i came back to the company in 2000 um as the chief marketing officer uh and you know at that point we were in the midst of opening a number of markets uh you know we've got to ramp from our one market a year to several uh until one day we you know some two thousand five i think it was we realized uh the biggest expense in our business up into that point had been opening in the suspense opening markets is really that local marketing expense to get the word out about angie's list and uh in two thousand and fiber we realize i was getting ready to by mp are actually in about thirty different cities and talking to build like gap going to be you know could be over a million dollars to buy that and and he was like cash maybe we should look to see if we could buy it nationally so i went checked on it turned out that i could buy it nationally in it ended up being about twenty percent cheaper than what i was going to buy and went back and told of a good news are going to you know can be cheaper and he's like but you probably get more stations and i was like oh right yeah we're get seven and so then all of a sudden it was a race you know once we can justify the marketing ban nationally with just thirty markets that it was a.

angie chief marketing officer million dollars twenty percent one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Who is good news not when it came to home improvement and air theory back then with columbus ohio was the fiftieth biggest come uh uh city in the country and so it's hard to find contractors in columbus it was hard to find him in any city bigger than that so that was our plan starting columbus enroll it out to other cities across the country that were big how did you the two of you kind of divide the the work who did what nn how did you start building the business so the first few years i worked on build a network of the business fulltime until about three years then so the first few years i was uh you know cooking bottle in many ways i was taking phone calls i is selling advertising i was opening market the whole like so the first few years we opened about a city uh uh uh a city a year we ended up buying unified neighbors the year after we started in columbus uh and we built this up we it was all around building up local um marketing for the business so we became good local marketers uh advertising the daily paper a weekly paper's npr you name it uh and so we build it citybycity through an indianapolis than cleveland then we went to charlotte north carolina uh and then after we were in a few years the board was like hey we might have something actually it might work here to build up a management decided to do a ceo search and they went to bill who was working at a venture capital firm at the time it was like hey bill is your idea why don't you would you consider coming on fulltime and uh and he agreed you know his dream was always to be an operator anyway so it was a great opportunity uh and at that point i actually went off and decided to go to business school uh you know i experienced a ton and was pretty honestly burnedout with the business and decided needed a break and off to business school i went so we kind of passed in the hallway handed the keys to one another at off i went to school and then but then you must have come back at some point.

columbus ohio columbus indianapolis cleveland venture capital firm north carolina ceo three years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody and welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catch a son i tunes stitcher andcustomerblisscompodcast hi everyone welcome to the cheap customer officer human duct tape show on the sea sweet network i am so thrilled and i know you will too that today we've got angie hicks on the show with us and angie is the chief customer officer of angie's home services but you may all know her more as the cofounder of angie's list high angie hi hi how are you i'm so good well gosh you have had quite a journey and the acquisition or the sale of angie's list two angie's home services just ended just closed recently didn't it it did it closed at the end of september well congratulations on that were really excited to hear your journey and how you decided and came upon the role of chief customer officer but before we get to all of that let's go through your background and and how you got to building angie's list and then we'll ultimately talk about this role sure so i started andrews worked twenty three years ago i was a fresh college graduate and i started it where my cofounder bill off truly who i had in turn for when i was in college and when i was graduating uh i was looking for opportunities and was really hopeful of work pray small company and he was giving me suggestions but i think more debt than to end up being a consultant i was an economic major from a liberal arts school so i figured that was probably where i would end up but he called me up one day and said hey i'm thinking about starting a business what do you think about.

jean bliss angie hicks chief customer officer andrews consultant officer twenty three years one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:52 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape shell where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches an itin stitcher and at customer bliss dot com slash podcast hi everyone welcome to the cheese customer officer human duct tape shell on the sea sweet network i am so pleased today to have an week gay gomez alonzo i don't want to mess of your name and regale us save customer officer at zurich's spain with me hello there hi again how are you i'm good what did you say your name for everyone could you say it so much more beautifully than i do you say you say almost almost burp it it's endriga gomez from beautiful carpet but you you say to you said right uh thank you end desserts spain tell everybody what that is just so in case they don't know what zurich spain is okay zuhdi spain is the spanish business eunato fraud the multinationales sudic so we are in day sure ends business on basically would we happy this ban is both the retail plus corporae issuer and and that includes prop up the uh lifeinsurer on banish young six at her okay every day innis that help okay so your personal lines plus life's as as you mentioned everything except health insurance essentially a year and beat it be nbc.

jean bliss officer zurich spain fraud health insurance chief customer officer itin zurich spain innis
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:56 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches and i tune stitcher inec customer bliss dot com slash podcast hi everyone welcome to the cheap customer officer human duct tape show on the sea swede network i'm so pleased to have our friend from down under thom mcan here who is the head of member experience at a on hewitt australia hello tom hi gene how are you i'm good so it's five in the afternoon here in ten in the morning east as you mentioned we were chatting a little earlier your and our future i kinda love that about you already absolutely i i can tell you who won the first rice yesterday evening at gorleben if you lot oh don't do that don't spoil that for us well let's get started you have one of those really wonderful careers where everything just kinda seems to click into place to get you here walk us through some of the roles that will help people understand why you have an affinity for this crazy work mm and then that's a good work because i feel like they have had a pretty teach for this crazy work it does start with might catch i have a masters degree in psychology on our merrily on environmental psychology on human on wall wasn't human computer and direction than it was called manmachine system oh i remember when they called it then it was kinda like didn't know what to call it right it was this evolutionary naming.

jean bliss chief customer officer officer down under thom mcan