40 Burst results for "Officer"

Fresh "Officer" from Coast to Coast AM with George Noory

Coast to Coast AM with George Noory

00:51 min | 18 min ago

Fresh "Officer" from Coast to Coast AM with George Noory

"Found them on YouTube. I think they're just kind of a small, independent band. But I love this version. S O. Shortly after 10 30 On Thursday evening, There were reports in northern Michigan from residents spotting a string of bright lights in the sky, and the sightings grabbed the interest of the Grand Travers County dispatchers. Up North Live news received a video of the sighting from a viewer Ted Rika bus who said. I don't know if you can see these, But there's a string of dots that have been going across the sky tonight, equally spaced miles long. Travel the whole length of our viewing area silently. And as it turns out, the mystery lights were not UFOs. No sorry to disappoint. They were the StarLink satellite from Space X Those lights you saw in the sky last night where satellites from Mr Elon Musk and his company Space X Said Mike Carey, chief strategy officer of Atlas Space operations in Traverse City. And, uh, there are now 1300 of those satellites orbiting the earth. In an effort to bring broadband communication to people around the world you could meet, read more about this story and the sea some pictures in the in the new section of the coast to coast. I am dot com And if you love coast to coast, you really ought to check out George Noory Stream TV program beyond belief. Every week, George.

Mike Carey Traverse City Elon Musk Space X 1300 Ted Rika Atlas Space Earth Youtube Northern Michigan Tonight Last Night Thursday Evening Up North Live Stream 10 30 On Grand Travers County Noory Starlink George
India Turns to Ex-Army Medics as COVID Surge Sparks Calls for Lockdown

Radio Surgery

00:25 sec | 12 hrs ago

India Turns to Ex-Army Medics as COVID Surge Sparks Calls for Lockdown

"On former army medics to support its overwhelmed healthcare system. As the country grapples with record covert 19 infections and deaths. Reuters reports about 400 medical officers are expected to serve for nearly a year as other military doctors are called in for online consultations. India's covered 19 deaths rose by more than 4000 for a second consecutive day. The news is

Army Reuters India
Fresh update on "officer" discussed on WBZ Overnight News

WBZ Overnight News

00:35 sec | 49 min ago

Fresh update on "officer" discussed on WBZ Overnight News

"Inside the building at the time. There is surveillance video showing the man driving the SUV into the building. Well, the entrance to the police station is two double doors. This steel doors that open open outward. He drove his car up that ramp and repeatedly ran those doors. Almost the entire vehicle was into the lobby. Original dispatcher from the Worcester Emergency Communication Center, saw the incident real time on surveillance video and immediately called Les Depletes office is the man who was in his twenties, was known to police and has some traffic violations. Investigators say the officers had no choice but to respond quickly. Still part of the investigation it appeared to be. It appeared to be a real gun when he was pointing it at the office is it's too close to home very close to home, and it's scary. No officers were injured in.

Worcester Emergency Communicat Les Depletes Twenties Two Double Doors
People Rush to Get Vaccinated in Virus-Hit India

AP News Radio

00:56 sec | 17 hrs ago

People Rush to Get Vaccinated in Virus-Hit India

"India is trying to vaccinate millions as a second wave of could be nineteen infections devastates the country the bombs the vaccination is surging in India the people standing in long lines outside centers around the country New Delhi medical officer well servicing says numbers have doubled in the recent period before some days he got accident thing at all five hundred to six hundred people now we are expanding our own nine hundred eleven hundred people a day but the process is often confusing marketing professional good luck thing says getting an appointment can be hard caption reading for a streaming as well you're not getting so many offers on our own and so many more growing banking centers and not being able to access those involved old primo Levi one hundred seventy million vaccine doses have been administered since the country began in chelating its vast population I'm Charles the last month

India New Delhi Primo Levi Charles
Fresh update on "officer" discussed on WBZ Overnight News

WBZ Overnight News

00:50 sec | 50 min ago

Fresh update on "officer" discussed on WBZ Overnight News

"Morning. I'm Dan Walk ins, our top local story Police in Leicester fatally shooting a man Sunday morning after he ran his SUV through the police department building the whole thing caught on surveillance cameras. WBZ TV is Paul Burton has more Advising the vehicles I love Bobby Leicester Police dispatcher calls for help as a man drives his SUV through the police department front doors. Moments later, police officers arrive on scene When the officers arrived at the police station. The vehicle was in front of the door. The man exited the vehicle and immediately shoulder what appeared to be a rifle and aimed at the police officers. After that action. The police officers then fired and shot the man party. Mr. District Attorney Joseph Early, says the suspect was taken to ST Vincent Hospital and Worcester, where he was pronounced dead. Investigators say the incident happened around 6 15 Sunday morning right now is still not clear how many officers were.

Paul Burton Sunday Morning Leicester Dan Walk Worcester Around 6 15 Sunday Morning Wbz Tv St Vincent Hospital Bobby Leicester Police Joseph Early District Attorney
Standoff in West Toledo Ends With Man in Custody

Dave Fox Home Remodeling Show

00:19 sec | 17 hrs ago

Standoff in West Toledo Ends With Man in Custody

"Police in Toledo have a suspect in custody following a standoff late last week. Officer sent to a home Friday on Charleston near Douglas about a domestic disturbance call a SWAT unit. It was called in after a man barricaded himself inside that home and threatened to shoot police officers. He ended up surrendering. No injuries were

Toledo Charleston Douglas
Fresh update on "officer" discussed on WTOP 24 Hour News

WTOP 24 Hour News

00:54 min | 52 min ago

Fresh update on "officer" discussed on WTOP 24 Hour News

"Paying his bill when confronted by restaurant employees outside, police say the man pushed one to the ground and ran off, but not without lobbing some anti Asian slurs. One of the employees captured the man's image on cell phone in the May 4th incident. Which has been reported to Virginia State police has a possible hate crime. The suspect is a white male in his late twenties or early thirties, about five FT. 10 £160. He has brown hair and a brown beard wearing square rimmed glasses, particularly on O w. T. O P News. Local, state and federal law enforcement are all investigating the Baltimore County police shooting of an armed man Saturday morning, police and firefighters were called to a townhouse neighborhood in Woodland. Police say officers encountered the armed suspect and shot him. He's identified as 56 year old Everton Brown. Police found the body of two men and a woman at the scene. Ah, third man was hospitalized with non life threatening injuries. Ah, fire has all had also been set into town homes collapsed. The third was damaged. It's 107.

Saturday Morning Woodland May 4Th Two Men Everton Brown O W. T. O P News Third 10 Baltimore County 107 Third Man 56 Year Old Asian £160 Virginia ONE About Five Ft One Of The Employees State Late
Denver Police Officer Shot While Investigating Trespassing Report

America's Morning News

00:16 sec | 17 hrs ago

Denver Police Officer Shot While Investigating Trespassing Report

"News. We're learning more about a shooting that left a Denver police officer critically hurt. Police say the officer was shot in the leg. Last night after a man opened fire from outside a home. Police were called to the home on a report that a person who didn't belong there was on the porch. The suspect is

Denver
Fresh update on "officer" discussed on Sean Hannity

Sean Hannity

01:18 min | 55 min ago

Fresh update on "officer" discussed on Sean Hannity

"Officers involved in the shooting have been placed on administrative leave as state police investigate the incident. Plus a man has been shot to death at the Vancouver International Airport and what authorities say appears to be a gang related incident. Officers intercepted a suspected getaway car shortly after Sunday's shooting at the airport and were fired on from the car. Police say an unspecified number of suspects escaped. Federal public safety Minister Bill Blair called the shooting disturbing and it's the world fights the coronavirus with vaccines. Some countries air falling further behind the world's wealthiest nations are Stockpiling Corona virus vaccines for their citizens. While many other countries still are scrambling to secure doses of few, like Chad have yet to receive any vaccines, the World Health Organization says about a dozen countries, many of them in Africa are waiting to get vaccines. Delays and shortages are pushing African countries further behind the rest of the world. The continent accounts for only 1% of vaccines administered worldwide. That's Foxes and Carrick. America is listening to Fox News. Hey, it's Fred Larson, inviting you to download and listen to the new daily Fox on tech podcasts. There's part of a colorful late nineties. I'm AC on Mars. It's an idea that seems a lot like Kickstarter called Build it. This isn't the first time we've heard about North Korea hackers trying to get a leg up on covert 19 arrange that was used.

Fred Larson World Health Organization Africa Sunday Foxes Vancouver International Airpor FOX Fox News Kickstarter 1% About A Dozen Countries Bill Blair First Time Build It America African Carrick Mars Late Nineties Federal Public Safety Minister
Denver Police Officer Shot in the Leg, Critically Hurt

Peace to You

00:34 sec | 18 hrs ago

Denver Police Officer Shot in the Leg, Critically Hurt

"O'clock, a Denver police officer was shot last night near 43rd and Alcott in North Denver. Police were called to a home there. Masters responded to that location on as they approached that location. Officers were fired upon. One officer was struck and went down. In that location. Fellow officers were able to secure that individual began rendering aid Ron Thomas with Denver Police says the officer was hit in the leg and was undergoing surgery at Denver Health. Police were not able to arrest the alleged shooter, and we're setting up a perimeter in

Denver Alcott Ron Thomas Denver Police Denver Health
Rhode Island Investigating Death of Man Handcuffed by Police

AP News Radio

00:44 sec | 1 d ago

Rhode Island Investigating Death of Man Handcuffed by Police

"I'm Julie Walker the death of a handcuffed man while in police custody in Rhode Island is prompting an investigation Providence police released body camera video and say officers were called around twelve thirty AM Friday for report of a man who was outside screaming and possibly on drugs officers found thirty four year old Joseph entry rolling on the ground and called for medical help the body cam shows they spent more than ten minutes trying to calm him down before holding him down on his stomach for about ninety seconds while handcuffing him behind his back he then appeared to collapse it was pronounced dead at a hospital I'm Julie Walker

Julie Walker Joseph Entry Rhode Island Providence
Medics: 200 Palestinians hurt in Al-Aqsa clashes with police

AP News Radio

00:41 sec | 1 d ago

Medics: 200 Palestinians hurt in Al-Aqsa clashes with police

"Palestinian worshipers have clashed with Israeli police at the al Aqsa mosque compound major holy sites sacred to Muslims and Jews the computations marking this condition for weeks of violence in Jerusalem that has been reflected across the region the Palestinian red crescent emergency service said hundred thirty six people were wounded in clashes with police that and elsewhere in Jerusalem including eighty three who were hospitalized it says most of the wounded in the face and eyes by rubber coated bullets and shrapnel from stomach remains Israel said six police officers were wounded I'm sorry yes checking

Al Aqsa Mosque Palestinian Red Crescent Emerg Jerusalem Israel
Justice Department Brings Federal Criminal Charges Against Derek Chauvin

NPR News Now

00:15 sec | 1 d ago

Justice Department Brings Federal Criminal Charges Against Derek Chauvin

"Grand jury has indicted four former minneapolis. Police officers in the death of george floyd last year. The federal indictment accuses all four of violating floyd's constitutional rights include derek chauvin. Who was on state charges last month.

George Floyd Minneapolis Derek Chauvin Floyd
Jury Convicts Alabama Officer of Murder in 2018 Shooting

AP News Radio

00:47 sec | 2 d ago

Jury Convicts Alabama Officer of Murder in 2018 Shooting

"Hi Mike Rossi are reporting an Alabama jury convicts a police officer of murder in a twenty eighteen shooting a Huntsville Alabama police officer was convicted of murder Friday in the shooting of a suicidal man who was holding a gun to his own head jurors reached the verdict in the second day of deliberations in the trial of Huntsville police officer William Ben Darby he was indicted in the twenty eighteen killing of Jeffrey Parker during the trial former Huntsville police officer Ganesha peaks who had also responded to the nine one one call testified that Parker posed no immediate threat despite holding a gun to his head Huntsville police chief mark McMurray said in a statement the guilty verdict left police in the first stages of shock district attorney Robert sard said the conviction carries a sentence of twenty years to life hi Mike Rossio

Huntsville Mike Rossi Alabama William Ben Darby Jeffrey Parker Ganesha Peaks Mark Mcmurray Parker Robert Sard Mike Rossio
4 ex-cops indicted on US civil rights charges in Floyd death

AP News Radio

00:43 sec | 2 d ago

4 ex-cops indicted on US civil rights charges in Floyd death

"The four former police officers involved in George Floyd's arrest and death have been indicted the three count federal grand jury indictment accuses the officers of willingly violating Floyd's constitutional rights as he was restrained face down on the pavement gasping for air Jura children also was charged in a second indictment stemming from the arrest and neck restraint of a fourteen year old boy in twenty seventeen he was convicted last month on state charges of murder and manslaughter in Floyd's death he's in Minnesota's only maximum security prison awaiting sentencing the other three former officers face a state trial in August they are free on bond I'm like him but

George Floyd Floyd Minnesota
Ex–Minneapolis Police Officers Indicted on Civil-Rights Charges in Floyd Death

Morning News with Manda Factor and Gregg Hersholt

00:15 sec | 2 d ago

Ex–Minneapolis Police Officers Indicted on Civil-Rights Charges in Floyd Death

"Desk for former Minneapolis police officers are now charged with violating George Floyd civil rights. Lloyd, of course, the unarmed black man who died in police custody last year after video show Derek Show Vin with his knee on Floyd's neck for several minutes. Children was found guilty last month of

George Floyd Minneapolis Derek Show Vin Lloyd Floyd
Texas linebacker Jake Ehlinger found dead in Austin

AP News Radio

00:34 sec | 3 d ago

Texas linebacker Jake Ehlinger found dead in Austin

"Hi Mike Rossi a reporting Texas linebacker Jake Ehlinger was found dead in Austin Thursday university of Texas linebacker Jake Ehlinger was found dead near campus Thursday according to Austin police officers responding to a call found the twenty year old Ehlinger shortly after noon police say the death is not considered suspicious but no cause of death was immediately released Ellinger who had not played the last two seasons after arriving as a walk on was the younger brother of former Longhorns quarterback Sam Ehlinger who was drafted by the NFL's Indianapolis Colts last week hi Mike Rossio

Jake Ehlinger Mike Rossi Austin Thursday University Of Ehlinger Ellinger Texas Austin Sam Ehlinger Longhorns Indianapolis Colts NFL Mike Rossio
Los Angeles PD Officer Suspected of Possessing Child Porn

Tim Conway Jr.

00:14 sec | 4 d ago

Los Angeles PD Officer Suspected of Possessing Child Porn

"Bye Rooter Hero. Officials in Long Beach say. An LAPD officer has been arrested for having child pornography of police Department says the 52 Year old is a resident of Long Beach and was arrested in Huntington Beach this morning. The officer is looking at four felony charges for allegedly having the child abuse

Long Beach Lapd Police Department Huntington Beach
2 Americans Sentenced to Life in Prison for Murder of Italian Police Officer

Free Talk Live

00:33 sec | 4 d ago

2 Americans Sentenced to Life in Prison for Murder of Italian Police Officer

"Life in prison for two Americans who were on trial in Italy for the killing of a police officer in 2019. The jury deliberated for more than 12 hours before handing down the country's stiffest sentence to 21 Year Old physical Lee Elder and 20 Year old Gabriel Natali. Yours in the death of Mario Churchill. Oh, Rega! Elder stabbed the officer who was unarmed and in plain clothes multiple times. Both Americans claim they did not know Churchill a Reagan was police. It all happened after the two. Then teams on vacation in Italy tried to buy cocaine one night and got ripped off by the dealer

Lee Elder Gabriel Natali Mario Churchill Italy Elder Churchill Reagan
Interview With Jordan Tigani of SingleStore

HumAIn Podcast

02:16 min | 4 d ago

Interview With Jordan Tigani of SingleStore

"Welcome back listeners. To the humane podcast. Today we're talking about the future of intelligent edge thinking about how enterprises are powering their intelligent applications and fast analytics today. I'm brought to you with the chief product officer of single store jordan to ghani jordan. Donny comes with a rich background in the data industry. Today we're going to dive fast. Intelligent applications jordan. Thanks so much for joining us on the show. Thanks great be here to get to talk to you. Absolutely i know we talk a lot At single store about the applications and analytics that are being built but before we dive deeper into the product and the strong use cases. Can you share with our audience about you. Know where you've been and what brought you today to join single store for this next part of fast analytics and intelligent applications sure. I may a product person now. But i'm really offer engineer at heart. Being spent twenty years as an engineer and part of it engineering manager from kind of windows kernel to microsoft research worked at a couple of startups. Than i landed at google and it was right as google building. Its cloud and so i kind of stumbled onto this project called query was one of the founding engineers of google big query building out there their cloud data analytics Flagship will became their flagship. At the time was nobody was paying any attention to it so i ended up working on big query. I helped lead the engineering team and then the product team and You know having having gone from zero to you know where big quarry is now. I can't share any revenue numbers etc. But you know. I think it's one of the largest cloud data warehouses out there by revenue to put it that way and to sort of see that trajectory now single store meme sequel was them sequel at the time. Was you know somewhere at a point along that trajectory and it felt like it was on that same trajectory. It felt like you know. Meme sequel slash. Single store is where big query was. Just a few years ago

Ghani Jordan Jordan Donny Google Microsoft
Atlanta Officer Who Fatally Shot Rayshard Brooks Is Reinstated

News and Perspective with Tom Hutyler

00:12 sec | 4 d ago

Atlanta Officer Who Fatally Shot Rayshard Brooks Is Reinstated

"Board reinstated the former police officer charged with shooting and killing Ray Chart Brooks, the board granting the appeal of Garrett Rolf, because the city did not give him due process. He was fired the day after shooting Brooks in a Wendy's parking lot. Someone whose time

Ray Chart Brooks Garrett Rolf Brooks Wendy
Covid & Digital Transformation: Too Much, Too Soon?

Technology Untangled

02:07 min | 6 d ago

Covid & Digital Transformation: Too Much, Too Soon?

"Distort transmission is the conscious integration of digital technology into all areas of a business and buzzwords aside. Most organizations have been talking about it for ages. We've gone digital transformation strategies and chief digital officers coming out of our as bump the stats. Say that seventy percent of all digital transformation initiatives fail to find out why i could dave strong u. k. pre sales director for h. p. e. the three areas. That really caused this to happen. One is around complexity to many organizations. Take on too much. They tried to bring together thought him any digital technologies to try and deliver society. Come the end up. Filing then this the couch apiece and the whole point around the digital ambition is to do it quickly is to take a business problem translate a business problem and executes it with technology that can really make a difference organization. Two three four year programs that too long. You missed the boat if you're trying to compete against monza as a retail bank and taking three full years to get to where they were three years ago he kind of lost your business. You know that culture piece of being able to deliver things in bite size. Incremental trunks isn't organization is very alien to established businesses. you look at some banks being around fatigue. Three hundred years right imagine that trading history and the processes that they've built up that time. It's very cumbersome netflix. It is being cumbersome the it processes being cumbersome so it has really made it extremely difficult and then the final based fatigue and we guys right back to taking too long to do things. But you're relying on a very small skills pool around dishes so we know that it's recognized. Uk level the digital skills are in great demand but it's not enough of them and focusing all of that delivery and change on a very small pool of people that overwhelmed overworked and therefore the in fatigue. And that's why you see that stat. Seventy percent fail

Dave Netflix UK
Interview With Sravan Kasarla, Chief Data Officer of Thrivent

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

02:23 min | Last week

Interview With Sravan Kasarla, Chief Data Officer of Thrivent

"I am so thrilled to have as our guest today. Shrove on cassara. Who was the chief. Data officer at thriving financial will give us some insights into ai in the finance financial services industry so high trauma and thank you so much for joining us on today. Thank you nice to me on the podcast. Happy to go through. And she of my experiences in journey in how data and i have been changing world and have already been changing but it will be in the future. Yeah we're so excited to have you on for our listeners. Who were able to attend our data for ai. Conference back in september twenty twenty. We had you on a panel as well. So we're excited to get you back on the podcast. I am updates and additional insights. So we'd like to start by first having introduce yourself to our listeners. Tell them a little bit about your background. And your current role at thrive in financial again. I've been a data guy for the last twenty five years. So that's that's what i being amicably. But my goal of ada. Woody data managing the data Designing it s. all the. It's being impact of business outcomes. Business committed piece to what we used to be calling analytics before on what he now started calling modify and also machine learning. This is always. My journey has been to enable so biggest focus of mine. A expedients have been financial services over the last two holidays last for fifteen years. But i grew more in a consulting world obeyed ahead an opportunity to really learn how how is offense. Analytics and data to the business elite right the business not only operated businesses but also help understand bid the business that headed in the consulting world than e commerce and the deer by journey has taken me to g moldy g insurance arm off the ge to mass mutual financial. There's there's been the biggest impact of that i could I cannot recall

Cassara Woody GE
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

04:29 min | 2 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"So I was lucky to be able to influence the division for the role so fundamentally take your own employees experience. Because without that, you cannot impact patient experience. It's not just correlation. But also causation right? And you know, into the employee experience has I would say to parts because wollen tears are somewhat different than employee's in terms of how you motivate them in what they're looking for. And also several hot healthcare systems are other industries. We have contractors that are working, but to the customer, it's all one. That's right. Right. That they don't differentiate. So we have about four thousand five hundred providers which are from UD southwestern which Earnhardt directive, Louise, so under the under the employees umbrella C three segma-. Wants direct employees are contractors, of course, are woolen tears, which are very very important part. So so the employee experience culture, and we'll talk about culture in a in a bid. But I think that is that is foundational. Yes. In a two to a positive customer patient experience and their families, of course. So when you walk into the role in I really think you because I think this is so telling and what we're seeing is, you know, we're we're calling this almost axe now not employee or customer experience when you walked in this role. How how did you and first of all the fact the other point I wanted to make was that you personally stepped up and proposed the customer the broad comprehensive customer work, which is not uncommon. We're seeing that in a lot of people who ultimately get the role like you do it comes from an an action like you took to step out and say, here's really where we need to take this. So you propose. Does this tell us about how you went about defining the role, and who you define that role with right? So so I would I would like to know may make sure we're there will there used to be a similar position about a year and a half prior to my coming to parkland. But I'm not sure that it employees. Okay. Okay. So when when I came in when I made the proposal, I engaged our chief nursing officer. We had some discussions without chief medical officer. Of course, our chief talent officer who who I was reporting to. But they were very broad stroke discussions. Our strategy chief strategy officer was a gentleman who actually proposed the first project that I was working out for the patient experience while I was still intended acquisition. The proposal. You know, went to the the CEO in terms of what I did once I had the rule I think the main thing was hitting the ground in understanding really what's going on. So I did a lot of shadowing on the floor. I interviewed face to face about one hundred and eighty individuals to see team members primarily in some patients to see to get get a firsthand understanding of what worked what hasn't worked, you know, and the base in the mansion and the baseline. Yes, ma'am. Yes. Do to get to get an understanding into feel firsthand of really, you know, where we're at. And what did you find? If you could share that at that. Because you know, healthcare is like you said it's so important that you're dressing the the the employee experiences. Well, yes. So if I might a focus on the employees piece that will come to the patient face. You are so so the employees piece we'd done implant gauge -ment surveys before. And so the most the the one prior to my rival was about eighteen months fryer and the outcome of that was we had, you know, each you talk about silos in some of your talks. So each department if you were imagine the organization with departments as verticals in hierarchy is horizontal 's you get these old fashioned pigeonholes, right or mailboxes. So imagine each of those mailboxes is a work unit..

chief strategy officer chief talent officer medical officer officer UD CEO Earnhardt Louise eighteen months
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

03:32 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"With more i can't wait i think that's where you know it's the tactical horses the strategic right is several leaders you you are the chief experience officer and the expectation is you will move the score in this unit front here there tomorrow it's your job to move the score right that mangas place firmly on your back exactly and it's about making sure that again i i know i'm going back to the y but it's the why in the collaboration and us being able to facilitate that's right right rather than do four because if the light is not shining from within right if you take the the light bulb away from that room the room is dark again so we need to make sure the lights shining from within the individual and you're you're a partner with them you're not a service provider to them and i think that's a shift that not all people in these roles realize they have to have happened with that leadership team yes ma'am absolutely gene so i think that was the second biggest you know apart from the why it's it's it's the leadership alignment around the tension between deliver now and build the you know it's like i always say you can't build a palace on sand but let's build a tenth for now while we build a palace so you know that is that combination and being able to communicate very clearly articulate that this is only the tent and earned the right to continue to do the work while you're building the engine yeah yes absolutely okay do you have another it's fine yeah i think these are two big yet big foundational today's and the culture is so important i think you know the other thing i would have done had done differently or will the if i was doing again is even before i focus in just on employee experienced before that is understand the culture and start cultivating it leading to the employee experience leading to the customer experience well yeah and you did you did some of that with that trust it was through it was through the employee experience but those foundations understanding foundationally what kind of culture you're walking into has everything to do with your success the speed of it right yes absolutely absolute well michelle i wanna thank you so much i i am such a fan of how you've done this in terms of really focusing your balance with the customer and the employee experience and how you've built this path so i know that our audience will just get an enormous amount of value from this and everybody please remember to go to customer bliss dot com if you're not yet a subscriber get your name on that list so that you don't miss visual and others and all of the good content that they're sharing so fearlessly with us and shameless plug you may all know my new book is out would you do that to your mother hopefully you'll pick up a copy and that it will also add value to you so don't forget to let us know if you'd also like to be on the show and please connect with me on lincoln there's so much more conversation to be had so thanks everybody and thanks so much for shell the presenting

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

04:37 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I'm so pleased to have sean smith with me and who is the chief experience officer at med star washington hospital in washington dc hello sean everyone hygiene how are you i am so so good it's thrilling to have you with me i i you know healthcare is becoming such an important part of this work and it's really really interesting to see how people are taking this on so thank you i know all the healthcare people out there will be very interested as well as other verticals because you have quite wonderful background walking you to healthcare so let's start with that tickets as far back i mean you you started in hospitality and healthcare really at tartus hospitality in many ways so what walk us walk us from the back to the front absolutely you know i always think healthcare is the pinnacle of hospitality i didn't see that though in my my early years i started my undergraduate study at widener university in hospitality management i chose widener believe it or not i thought i would be an nfl football player but my mom and my family reminded me i'm only five six so that to happen that's like me saying i want to be a basketball player nine five zero now sean you know a drink dream right troy where you go you go right to peaks well here your net football player in your mind right but my yes my my my father's brother when he was younger moved out to los vegas right after high school and he was always in the casino hospitality business he he went to unlv and he worked at the tropicana and the wonderful mandalay bay and as a young child with my family i would always go out and i just love the hotel the large complexes the the people the energy the entertainment it's the smith everything out the cigarette smoke notice get it and so that's what i wanted to do so at widener i i had a couple amazing opportunities to do some internships with the trump entertainment resorts in atlantic city where we live actually in the taj mahal for for two summers here at an interesting that must be all at the same time yeah six degrees of separation and you know i was the first slot operations intern working on the casino floor actually doing the change card to the slot attendant when they actually put money in slot machines back then and learning how to count money and you name it but really learn about the essence of customer experience and loyalty on the floor there's no better way than you know you're there with the people bright right right you're in the heart of it you're you're in the heart of all the conversations in one really quick story we were in there and i was in the master coin bank which is where they keep all the money and there's hard counting soft count and i was in hard count which is coin and at that point and as also had chips in there and we were locked in a room and you had to wear bracelets for ticks and fleas like dog bracelets on your ankles because how dirty the money was yes how and they did the count and they were off by about four hundred thousand dollars and a guy comes out he he'd locked the door and says no one can leave and the supervisor looks at me goes sorry we're glad to be here a little bit longer like what do you mean like what we're short money and i'm sitting there thinking oh my gosh which just happened and how i was nineteen oh it was a simple someone miscounted of stack of hundred dollar chips okay but so so anyway you know we able to get out but it was one of those moments where i kind of was thinking oh my gosh what's going to happen next but it was a great experience did that for two summers worked for the state hotel association pennsylvania and then i watched a movie the boiler room and thought to be a great idea to be a stockbroker one point inspiration comes from sean your man after my own heart and i'm thinking that looks like a great life i wanna do that i worked for a friend in harrisburg pennsylvania where i'm from and that didn't go well either so i went back to the hotel business and graduated worked for bally's atlantic city and ran the hotel from lebanon forty five pm to seven forty five am twenty one years old it was a pretty big responsibility all i can tell you is.

sean smith officer med star washington hospital washington four hundred thousand dollars twenty one years hundred dollar six degrees
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:32 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"So we need to be thinking about access in the patient's mind too is also act such as access to that appointment it's access to information access to education access to the carotene access to services in my local community and that all of a sudden begins to span madoff ups that's rate finances uh scheduling and all these other touchpoint so you're single expertise around patient experience uh is not the expertise that's the most important unfortunately thinking gauging those partners here has been effective because and probably already turning because there are people in those rolls the chief finance officer here for example has been bringing patients than to comment on the bill for years and so there's a there's an appetite for it already it's not as though i had to turn the ship now that being said it's not as though i'm always greeted with open arms he's are excited your rocketing you know you're disrupting stuff and all yeah just the other day we had a process around you know for example uh thinking about taking pictures of patients when they checkin for their added security right i'm sure many hospitals are thinking about this and again just being the voice at the table to say well as anybody talked to patients about what they think about that so that relentless reminding people that patients are our partners on is a piece of it but i think engagement recognizing that patient experiences operational in touches all those different partners especially in the future if not right now well and you just it we think you for that because that is at the end of the day the part of the work that is the hardest part but also the most longterm impactful because often when we talk about customer experience patient experience people will push it to its the front line fluffing the pillows all of those things that empathy which are critical but in point it is out changing the checkin experience being yeah reliable fixing the bill communicating all of the blocking and tackling of how the business does the business of the the you know the operation of the business and that is where the heavy lifting comes in that's right so.

officer
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"The cheap customer officer hugh in duct tape show on this sea sweet network i'm just so thrilled and please that adrian boise is joining us today she is the chief experience officer at cleveland clinic high adrian hide their houria i'm great thank you so much i know how busy you are in it's probably a crazy time of the year but thank you so much i've been such an admirer of your work and the cleveland clinic or cleveland clinic i know i'm not supposed to use the word anymore of cleveland clinic so thank you so much for being on the show thank you i'm thrilled to be here let's begin with um your background because it's always so interesting for folks to understand how you walked your way through and i think it's important to to talk about the fact that you are a neurologist a physician but then have also taken on this role so let's go as far back in your history has you'd like to walk us through kind of the the steps near career that got you here while i would probably start even further back than my career great i i i grew up in a dysfunctional home i would say and a high that got me constantly thinking even as a teenager about why people do the things they do interests and in an about human behavior so i was constantly asking the why what makes what makes us behave the way we do what makes us save the things we do and i think that actually was really formative for me because i feel like even now is i look back you have to have known some degree of suffering in order to wanna ease it wound in the world in the world and that began very early for me and so that that was really important as i moved on through college i had sort of this left brain right brain thing going i was a ballerina but i also was really interested in neurology partly because of that interest in human behavior and uh i was.

hugh adrian boise officer cleveland clinic
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:33 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Like hey you know like we wanna do this because it's going to keep you know it's gonna keep our you know our first year renewal rates are going to go up by four point and if they go up by four points while look what happens well you know i think that it's interesting because of the way that you had to grow the business you were always grounded in understanding the customer data and the customer numbers it's there's so many companies where this is a new concept where your subtracting loss from new and understanding the lifetime value of the customer so that's gonna be really valuable for you as you move forward is there one thing in particular for you that was kind of a and i ha moment as you've been getting into this work more you know and as you've been growing the business year for me it's just it it's the importance of understanding of of getting the customers to stick end to kinda come and do their second visit um know on both sides of the scenario you know 'cause you mean you can you can get yourself a new one we you know we learned that they're really on in our businesses like okay well we can we can we can accelerate sales but if we don't sell to the right folks and then they are not prepared we are not preparing them to be successful then it's not going to be useful and in fact it could be a moneyloser for us so you know how do we how do we create how do we work to create a relationship that we know like we know it's going to be successful i mean you know kind of both of these brands have been in this business for a long long time.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:39 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Is that you at some point kind of you're making it work but you receded into the background so that it's part of how people do their everyday work but you've got a really earned the right to keep doing it night the the notion that you know get ahead of the planning cycle so everything's not reactive ride and that it's it's part of the cadence of how you talk about the business how you prioritise things yeah and i and i like the way you talk about i mean there should absolutely be part of it is not it isn't it you know you hear people say oh it's like revenue killing right like knows that revenue killing the rose zero i have it should be held the same this should be held the same standards as every other investment we make in the company that it's actually going to drive that's right revenue and it may not dr revenue in month wonder month too but it better drive revenue in the in the out months i mean this you know it it may end up being a longer play um but it needs to actually resonate i mean we as we built angie's will then we we we we we had a um we don't you know a lifetime value of a consumer and be ran that i mean that's when we ran the business i thought we were in the tire business it was like we know how much we're going to spend to acquire members because we know what they're going to be their behavior is going to be and we know what that's going to result in from what we can self advertising i mean you have to have that long horizon as well kind of mary to that shortterm revenue uh you know and that's and that's where these two will come to come to live in harmony uh you know it'll be things that are.

angie mary
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I think one of the other things that help us with you know we were located in the midwest we started in ohio moved indiana ran the business out of indiana i think a lot of times for entrepreneurs one of the biggest challenges you have is there's just so much distraction so many great things that you could be doing so many things that you could be trying and you know many times head of having a clear concise business plan matters a ton here it's like you got rents many times and you know kind of one of the advantage of being in the midwest we were uh forbid isolated from the fray right we will have a little it in the cool circle right so we got to keep heads down and do kind of heavy lifting um you know but then the we ended up with the advantage of you know i think it was two thousand seven two thousand eight we started to get venture capital money from the coast you know that allowed us kind of have the best of both worlds we got the chance to kind of stay heads down but you know our venture team was able to kinda like hey you need to talk that these people you know we weren't getting it on our own shiny objects but we were kind of purposely being directed to kind of folks that we should be talking to which was m i think with the best of both worlds well you know what's interesting as you we're going to get into the sea c overall in a minute what's interesting is many of the characteristics you just explained are um the characteristic set it requires for somebody who's leading this customer experience effort now you're you're leading it into a company where you built it and moulded it but a lot of people the these these characteristics these qualities you've just named are the survival characteristics right the ability to press through the dark time be person per persevere focus stay optimistic and really find a way to over and over again push restart and find a new you know i always say this work is like being a chameleon you've got to restate the same thing five hundred different ways until it clicked for people sometimes right right absolutely i mean.

midwest ohio indiana venture capital
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:43 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean it's what we've seen time and time again is people are pretty forgiving and at the end of the day they just want to be put back together again you know what i'd love to know is over the course of these many years walk us through some of the highs and lows if you don't mind from inoperational standpoint because you've got a very empathetical listening crowd out here who are also kind of pushing the rock up the hill on a regular basis yeah i mean for me it was it could be a long time to realize even might be willing to call my thump an entrepreneur i mean people at me you know to the day if i would start another business an i my answer is always now eight is really really hard as hard in many ways some of the darkest periods of the of the business where the early days i mean there is nothing lonelier than starting a business and you know your your successes are those mall right i i used to measure by you know my consumer sales in one right who's like i pulled one a day you know and i was like that was a great day i mean it was a sad day when i thought none uh you know and it's just hard to get up day in and day out and kinda keep trudging that process but uh you know but what i you know what i did discover was you know one one trait that i do have a lot of its perseverance and and you know kind of it we knew all we're hindsight is always 2020 and looking back on that you know that perseverance is probably the skills that the aid to find me is not for noor and be got through during those times you know it was just one of those i'd made a commitment that i was going to do this you know first it was like i was going to do this for at least a year and then you know and then i was like i'm gonna do this for this period of time it was that commitment to.

noor
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:35 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"I mean that was the revised most interested in this world business rawls like i mean we are about listening to your customers and we're not above it um and so you know it was when can companies we got a lot of companies early on that would complain about their the reviews they were getting from consumers and you are in our perspective it's like you know this is part of this is part of being in business i mean the thing that's different today is that you can as a cuts as a company you can actually listen in your customers we're talking about you before you just couldn't see it it was like out of sight out of mine so at least now you can hear it and do something about it and make improvements to your business um and but one of the things they'd acidlike well we don't get a voice here and so we introduce largest companies and service companies weren't getting a voice and you're like well you know what that makes sense so you know we actually introduce early on the ability for companies to respond to review it didn't change the review in any way but it gave him a chance to give their side of the story and it was very fair to them they appreciated the opportunity to be able to articulate what they were what their side of the story but it was also good for the consumers because it allowed them to see more than just that can be a single consumers point of view you know 'cause it and many times i i tell people all the time now those are the those are the review i love to read the most right or the ones that were things didn't quite go right because there's no guarantee in life that everything goes perfectly you know what you really want to know is house the company going to behave with don't go right because that really differentiate.

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:36 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Right did you come back right after business school i did yeah i did i did you know in you know for me when i decide what i when i think about what i want to do it's really about him i learning new things and in do i am i inspired by the people i'm gonna work with and you know you know bill it put together a little team that they continued to fit all of those needs in my book so i came back to the company in 2000 um as the chief marketing officer uh and you know at that point we were in the midst of opening a number of markets uh you know we've got to ramp from our one market a year to several uh until one day we you know some two thousand five i think it was we realized uh the biggest expense in our business up into that point had been opening in the suspense opening markets is really that local marketing expense to get the word out about angie's list and uh in two thousand and fiber we realize i was getting ready to by mp are actually in about thirty different cities and talking to build like gap going to be you know could be over a million dollars to buy that and and he was like cash maybe we should look to see if we could buy it nationally so i went checked on it turned out that i could buy it nationally in it ended up being about twenty percent cheaper than what i was going to buy and went back and told of a good news are going to you know can be cheaper and he's like but you probably get more stations and i was like oh right yeah we're get seven and so then all of a sudden it was a race you know once we can justify the marketing ban nationally with just thirty markets that it was a.

angie chief marketing officer million dollars twenty percent one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:02 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Who is good news not when it came to home improvement and air theory back then with columbus ohio was the fiftieth biggest come uh uh city in the country and so it's hard to find contractors in columbus it was hard to find him in any city bigger than that so that was our plan starting columbus enroll it out to other cities across the country that were big how did you the two of you kind of divide the the work who did what nn how did you start building the business so the first few years i worked on build a network of the business fulltime until about three years then so the first few years i was uh you know cooking bottle in many ways i was taking phone calls i is selling advertising i was opening market the whole like so the first few years we opened about a city uh uh uh a city a year we ended up buying unified neighbors the year after we started in columbus uh and we built this up we it was all around building up local um marketing for the business so we became good local marketers uh advertising the daily paper a weekly paper's npr you name it uh and so we build it citybycity through an indianapolis than cleveland then we went to charlotte north carolina uh and then after we were in a few years the board was like hey we might have something actually it might work here to build up a management decided to do a ceo search and they went to bill who was working at a venture capital firm at the time it was like hey bill is your idea why don't you would you consider coming on fulltime and uh and he agreed you know his dream was always to be an operator anyway so it was a great opportunity uh and at that point i actually went off and decided to go to business school uh you know i experienced a ton and was pretty honestly burnedout with the business and decided needed a break and off to business school i went so we kind of passed in the hallway handed the keys to one another at off i went to school and then but then you must have come back at some point.

columbus ohio columbus indianapolis cleveland venture capital firm north carolina ceo three years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:09 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody and welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catch a son i tunes stitcher andcustomerblisscompodcast hi everyone welcome to the cheap customer officer human duct tape show on the sea sweet network i am so thrilled and i know you will too that today we've got angie hicks on the show with us and angie is the chief customer officer of angie's home services but you may all know her more as the cofounder of angie's list high angie hi hi how are you i'm so good well gosh you have had quite a journey and the acquisition or the sale of angie's list two angie's home services just ended just closed recently didn't it it did it closed at the end of september well congratulations on that were really excited to hear your journey and how you decided and came upon the role of chief customer officer but before we get to all of that let's go through your background and and how you got to building angie's list and then we'll ultimately talk about this role sure so i started andrews worked twenty three years ago i was a fresh college graduate and i started it where my cofounder bill off truly who i had in turn for when i was in college and when i was graduating uh i was looking for opportunities and was really hopeful of work pray small company and he was giving me suggestions but i think more debt than to end up being a consultant i was an economic major from a liberal arts school so i figured that was probably where i would end up but he called me up one day and said hey i'm thinking about starting a business what do you think about.

jean bliss angie hicks chief customer officer andrews consultant officer twenty three years one day
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

02:01 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"It's there it's really kind of how many jobs are they winning how are they closing you know they would look but they would rather have you know kind of 10 calls that lead to seven jobs than a hundred calls that lead to seven job i mean they don't have the time in the energy for that you know it because for them that deciding do i work on this job or do i go bit out this leader do i have dinner with my family tonight you know so helping them be as efficient and in in in running their business possible is incredibly valuable to them and i think them get good customers that want to come back to them so thank you for that i i wanted to kind of context that before we move into a little bit about your you're moving into this she customer officer role because this is really intriguing immune you're you're you're on like a lot of our other guests where they're going into the role from another zx role or whatever you helped business build this business through an acquisition your what what occurred to um to kind of facilitate the movement to your current role so you as the as putting together the new company as the two brands were coming together we are looking for you know there there was no opportunity for kind of how how best what i fit in that new management team and and if you think about it you know a lot of the things that i was doing even as a chief marketing officer kind of in the in the last two years have been more about customer experience than than marketing 101 uh so uh home advisor had a great chief marketing officer and so made absolute sense to give her those rains and really to focus on the customer experience because that was a void that the the neither business had dedicated resource to uh and you know to really help us to think about how we continue to win uh and and and garner the loyalty of both the consumers in the search for actors it just struck us as an opportunity for the brands.

advisor chief marketing officer officer two years
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:52 min | 3 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape shell where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches an itin stitcher and at customer bliss dot com slash podcast hi everyone welcome to the cheese customer officer human duct tape shell on the sea sweet network i am so pleased today to have an week gay gomez alonzo i don't want to mess of your name and regale us save customer officer at zurich's spain with me hello there hi again how are you i'm good what did you say your name for everyone could you say it so much more beautifully than i do you say you say almost almost burp it it's endriga gomez from beautiful carpet but you you say to you said right uh thank you end desserts spain tell everybody what that is just so in case they don't know what zurich spain is okay zuhdi spain is the spanish business eunato fraud the multinationales sudic so we are in day sure ends business on basically would we happy this ban is both the retail plus corporae issuer and and that includes prop up the uh lifeinsurer on banish young six at her okay every day innis that help okay so your personal lines plus life's as as you mentioned everything except health insurance essentially a year and beat it be nbc.

jean bliss officer zurich spain fraud health insurance chief customer officer itin zurich spain innis
"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

01:56 min | 4 years ago

"officer" Discussed on The Chief Customer Officer Human Duct Tape Show

"Hi everybody in welcome to the chief customer officer human duct tape show where we talked to leaders about how they unite their companies to achieve customerdriven growth as the duct tape of their organisation i'm your host jean bliss so be sure to catches and i tune stitcher inec customer bliss dot com slash podcast hi everyone welcome to the cheap customer officer human duct tape show on the sea swede network i'm so pleased to have our friend from down under thom mcan here who is the head of member experience at a on hewitt australia hello tom hi gene how are you i'm good so it's five in the afternoon here in ten in the morning east as you mentioned we were chatting a little earlier your and our future i kinda love that about you already absolutely i i can tell you who won the first rice yesterday evening at gorleben if you lot oh don't do that don't spoil that for us well let's get started you have one of those really wonderful careers where everything just kinda seems to click into place to get you here walk us through some of the roles that will help people understand why you have an affinity for this crazy work mm and then that's a good work because i feel like they have had a pretty teach for this crazy work it does start with might catch i have a masters degree in psychology on our merrily on environmental psychology on human on wall wasn't human computer and direction than it was called manmachine system oh i remember when they called it then it was kinda like didn't know what to call it right it was this evolutionary naming.

jean bliss chief customer officer officer down under thom mcan