8 Burst results for "Mike Keynotes"
"mike keynotes" Discussed on The Brooklyn Boys Podcast
"That's it android. You can get a Samsung. Get An L. J. Motorola you can get the Google phone the pixel made by Google right. I thought I was getting a curved phone okay because that was the macrumors they're like. Oh yeah the new iphone. The phone is GonNa be curve a curvy fan. Maybe curt way curve for what you could wrap it around your face when you watch a movie. I don't know if it's your face better. I don't know it held needs occur our phone whatever it is. I need something something tangible something different. Something Real Samsung's coming out with a foldable screen. You'll be able to unfold it to the size of an IPAD yet but like tablet yeah I I I mean I don't anticipate them. Announcing anything groundbreaking this year. This is Matthew Berry if the sound plays here we go cover one most accurate decoders throwers in the NFL so here we go again here. We go once. I was one of the most rotors growers in the AP. Apparently Baker Mayfield is one of the most accurate deep throat in the NFL. Wow Tabas watch porn. You don't want inaccurate deep throat or the Do they tell you the way I went off on my alma mater my in high school. I said this right what they did on the eye on the the morning on what you did so I did too high school and back back in the year two thousand I was kind enough to come back and do the keynote speech for them. I who graced them with your presence. Oh I did I did I went to hear a legend there. I went to Edward R Murrow. How many people are famous than you from that graduating Phuc to grajales els goodness because I'm fifth most famous from my High School Marisa Tomei or did she go to my middle school? No Michele may went to one of the Beastie Boys Adam Yuck God rest his soul. MCI He went there. There wasn't many Oh and the girl who does lip gloss Lil Mama. My flip loss be cool. My lip gloss be poppin. She went there and there's maybe a couple of a handful of people here and there but but the point is back in two thousand I was I came back to be the keynote speaker. I was principal for a day there. I've been invited back several times to be too. what would I was judging urging the sing which is their play. They like the the freshman right right right seniors and the sophomores juniors to place I I judged their talent. Show and then a year or two ago two years ago they put up some kind of a wall the alumni wall wall of fame and it was very nice tribute to me that they've put little little blurb out me picture me scary Joe Yeah and I'm like Oh my God yeah great aside broken down well Nice yeah well. I went there on a recent visit and I'm like Oh let me stop by the Hallway of blurry wall of fame right. Take a look at the C. who they've added to the wall. The fake costs well. Let me tell you they added all these fuckers who who I never even heard of right and they took me down. Oh No I am gone from the from the Edward R Murrow wall of fame now is there room on the wall where they could have left you is it now book was it was one of those glass cases in the war it built into the wall put like football trophy type of thing. Will you bring your kids some limited space you know but we'll fuck it. I go so who bumped you. I don't know all I know is I wasn't there. What did you say on the radio that offended them so much? That's what I'm thinking. So you know what they blackballed you. I decided to bide my time. I'm like I'm not even going to let this bother me. In fact this. This was back in June. Probably on your time means it bothers you but you're going to wait to act bite my tongue bite your tongue. Yes no no you want to bite your time. You can combine them. That doesn't mean anything right but you know what I'm saying so I said you know what I'm GonNa do. I'm just GonNa let let's get to sit adhere idly by and I'm going to let it up but but you didn't well I did until until you get instagram feed I get a a personal. A little message wasn't personal. It was Edward R Murrow High School's principal barge he is in a boat. No He's a principal. His name is barge. His name is and he was welcoming the school year. He welcomed the kids back to full of garbage. He's he's he seems like a nice guy. I'd never met him well clear so he's like Oh. Welcome back to school here to seeing everyone first thing in good morning to a great year have a great day moreau and I'll see everyone tomorrow so this comes scrolling by feed. I'm like you know what the like people are commenting about this guy. I'M GONNA go go ahead. I'M GONNA use this space on this common threat. You didn't shame Amen did you. I'm like hey mister. I wrote it on the common thread of his all of this war post. I didn't see this. What did you write well? I feel like you know what I'm still pissed about right so what you like what you're right Mr Bridge connecting active with the students and did the intro to the talent show few months ago and I walk by the glass showcase only to find got booted out of the alumni hall of fame came from the previous year savage. I'm guessing Mike Keynote commencement speech and visits to Edward R Murrow over the years ephemeral sad face steer and how about and it got fourteen likes someone someone wrote scary what that is not cool alumni class of nineteen ninety-seven here and then and then Edward r tomorrow high school wrote back to me and I'm not sure it's principal barge right or if it was some represent K. so you're this God scary Jones you belong in the alumni hall of fame that was an error we will update the display wait a minute. This guy was not principal well when you went there right now okay so he's a new guy doesn't know the deal. Was He there last year when your stuff was up. I don't know I'm assuming he was okay so somebody decided you know what we're gonNA. Freshen it up a bit yeah. That's what I'm saying and they bumped a guy who has a microphone and access to the New York tristate area. I gotTa say though your post a little bit passive aggressive hit the Jingle. What are you talking about hit the jingle? I don't know what you mean hit the jingle passive ask the question. How's IT passive aggressive because you're like oh I guess the speech I gave and fraternizing with the student body I? I guess that wasn't good enough to keep me in the case. I guess whoever that biologists was in the case now over they put in there. How do you remember who it was replaced you? I'm not I'm not hot listen. I don't get high not hush. I don't get high on the Horse. I'm not that guy you wrote into town like a white with the white pat and you're like whoa not wanting to blow my own horn. You're blowing your own horn and that guy sounds like you blow your horn. The guy sounds like he's like always kissing in your ass. He'll put you back in for six months. You gotTA rotated out. That's what happened. I just WANNA know how bigger name on Line Five I don't think so all all I can say is is Marisa Tomei still in the case. Yes Hall Anyway. So what number you did you go on the Wiki page and look at the alumni no aw is there such a thing yeah so on the Wiki page from my high school. They a Lotta people think they're not gonNA. I don't think I'm listed. Okay keep unimportant important. There's a guy who he's. Let's see Emmy Award winning. Cinematographer is that more famous than me one but he's talk for let me know so he is right and then count now David Brody. That's me Larry Charles. You're you're in there yeah. I'm a notable alumni Larry Charles he is a he was a writer writer and director of an producer of Seinfeld now Larry David. Don't try to correct me. I know Larry Charles a brilliant comic writer. I'll I'll give him as more famous than me. This person's investigative reporter an astrologer. That's a job that's a famous right yeah Elliot Elliot Goldenthal composer here of them know all right okay Jerry Goldstein physicist if hear him no now more famous famous at him Eric Kansallis Kings County district attorney now. That's a nice job really like is that notable now. This is not famous as notable. Oh but I'm talking about just famous by the way I'm not listed in the Edward R Murrow high school notable game. I is a nineteen seventy seven former New York state assembly woman even more famous now right. It's nice job. I biologists how you know. You're a biologist. You have a job job. You know it's I mean look biologist great job but it doesn't convey created anything found a cure hold on spike Lee definitely that's two more the famous movie director. Have you ever Danny Linear. We see Danny Linear. Oh he directed dude. Where's my car and Harold and Kumar who more go to white castle? Oh all right. I'll give him that that's threes famous New York State Supreme Court justice well. That's nice. He's not famous. That's a good job though chief economist from BusinessWeek Magazine Look at all this bullshit guy. One guy won a Pulitzer Prize. He's a playwright. I give them that. That's five any Martinez was big radio. Dj New York I'll give it at six professional wrestler never heard of this guy okay brody up six. Maybe Colin Quinn item seven okay seventh most famous Barry Sobel all right and Michelle. Ye Actress here Michelle now so she's number fees actress job. You're anxious ready for this. I'm seven. I gotTa Lotta rappers on mine. This is you're going to die from the whole Edward R Murrow high school right all right Brooklyn Yeah Darren Baranovsky director Joey bad ass rapper never jean-michel Bisky Basquiat. We ought artist artist painter artist salvage. Es birches international chessmaster. I put I mean all right. Hospital title Steve's rapper why Nick caution rapper. Cj Fly Rapper these famous rattlers people wrapping the garage exactly exactly that Yvette Clark. I'm a singer my shower. US Congresswoman that's all right you've o'clock right. Jerry Kalonzo moded Internet investor philanthropist he invest in the Internet so do I spend money on Ebay. The Fuck Outta here dime a dozen d use the I N rapper know no Arab l. hold on the dime a dozen people a tweet us now Arabella. You know what rappers like that you can get for like trump Arabella field actress ever heard of her Lo que she tells her parents Season Actress Anna Hahn. US Women's chess champion happy for so far maybe maybe the the US Congresswoman Yvette Clark. Maybe hold on. We're getting to the end believe wismer Toma Eliza Elisa Hitmen Director Jason Cat Teams TV writer and producer okay. What did he right exactly Irena crush? US Women's chess champion all these chess people Alex Len Berman International chess grandmaster if a Russian area area a lot of Russian chess mama rapper poppin yeah but I don't think I'm I think she's got built. Hold on a second all right to Zoe Lister Jones love her. She's fantastic who is she. She's on life in pieces but she's been on a ton of sitcoms all right so he's brilliant okay Javier Munoz actor from in the heights and Hamilton on Broadway all yes does okay. That's four. I did Perreault Dewey Edward Quist who are these people director and artists founder of Uber Facts Chris Chris Sanchez. What is perfect? I don't know here's a fact for you and nobody knows senior. David sorry producer Jeffrey Allen Shrek Screenwriter shredder. I didn't even know hold on a few more Marsha scholefield keyboard player..
"mike keynotes" Discussed on The 43 Percent
"Said jay. This is natalie the hundred fifty percents woman. Can i have my job. He said yes. The office has been waiting. I knew you'd come back and that's how i became a managing director venture capital firm. It's so helpful to hear because as you i i think leadership i think some people develop leadership skills and people who are naturally leader continue to evolve. I think it's obvious that you're you fall into the natural camp who continues continues to evolve and so it's i think it's really helpful to hear some of those perspectives. I was wondering if you win it might because you have a daughter now who is almost fifteen fifteen which is not too far off from the age when you guys were in the process of immigration and go into into refugee cans. Do you mind sharing a little bit about your experience like think. Most people don't know what it's like. Refugee camp or an experience as like <hes> we hear news stories now some horrific summer not in do you mind sharing a little been about what your actual experience like. What was your experience like as early teenager. Yes no totally. I'm so glad you bring up mia so yeah. We actually <hes> you know. We're really close. I mean she's a teenager. She's a she's a great. I'm really like i'm proud of her. Humanity is what i tell her every day or as many times as i can remember <hes> <hes> but it's been a big theme. We've been talking about actually going back to russia and going back to the first time next month. It's thirty years this year that we loved and i haven't been back here and sent them back akber all going with my husband my daughter and my parents <hes> so it's we've been talking about this law with her that i like. I said me of this year. These he's two years our lives met. I met you in america like we became the same age and you know it's. I'm so grateful you ask because this is why i always start their even my keynotes strikes eireann happier. I teach skills of emotional health. Mike keynotes are about you know. We have a whole happier at work program. I do workshop with leaders. Women and i always start by sharing a little bit of my story back when i became an immigrant because i talk about being refugee. It's not an event and a life experience. I am still refugee. I'm still everything in my life is <hes> like you know. There's the exercise psychologist. It's call something like a war. If you were to describe yourself like a series of now what we'd be the first noun for me refugee comes before women before mom long before daughter before entrepreneur before leader before everything it is the core of my identity and so you know that the i the thing is and this is why i kind of turkey away was answering your question like it's crazy that right now what i do is i teach happiness as a skill and i go into companies and i do this in my book is called happier happier now because it was such <hes> the opposite experience right and you know i think thirteen you don't wanna move across the street. <hes> <hes> like familiarity is really important but for me you know so i i grew up my whole life. I knew where we're trying to leave. Jews were persecuted in russia but that was is quite different from actually like we were allowed to bring six suitcases. <hes> two per person was the regulation so my big stress at the time was that my parents said like i could not bring my stuffed animal..
"mike keynotes" Discussed on Crack the Customer Code
"Over. Just just assuming that machines will evolve differently than us and not come self aware. That's. So yes, so we will get there. I think there's a beautiful compromise somewhere. So I appreciate the way you put that. But this whole thing is so interesting. I'm sure you are seeing so many cool things throughout what you do. And who you teach and what you're sharing with different organizations. So this has been really really enlightening. So thank you so much for joining us today. And if people do want to know about the center, or you what's the best way for them to leak out and find you. These interval services leadership in Arizona State University. That's a lot of things to type in the easiest way is if you go to your engine and type in ASU as space C S L. So it was on university center Servizi ship AS UCS L. We will come up right up there. I on your search engine that will be easiest way to find us into pumped us here. Okay. That's perfect 'em. We will as always make sure that's in our show notes. So that's an easy way for everybody to find it as well. But this was really great. Thank you for all the work you doing and here's to the robots not taking over completely except I'm pretty excited about the robot Butler idea. So. Thank you having me on your show. Thanks so much. We'll exciting to think about what will be next in this arena his net atom with what will we be teaching in the future? How will we how will we combine this idea of what actually happens in business with customer experience, and how to really translate that back to academe and vice versa because based on all the research and the tools that they're developing. How can we use that better in our work as well? So I think this is like brave new world stuff even though it's been around for while. Well, it's not just that. I think it's also the ability of academia to prepare tomorrow's workforce. Right. I mean, that's how you how do you go into customer experience? If you're an we've talked about this. I think it's been a long time since we really covered the topic. I think that's if you're going into marketing, right? You go. You do your you get your marketing degree, and then you go to your couple years paean, Jay or whatever. Right and Brian than you. Yeah. Go to affirm go out on your own whatever it may be. There is a sort of obvious path customer. Experience doesn't have that path. And that may be good in some ways. But it's also I think challenging is a lot of learning curve in customer experience. So I think the more. This trickles down or trickles up. What to look at it? I think the better it will be. I totally agree. And I think that I I really appreciate it. What Thomas had to say about a lot of the ways that they are listening to students and their students are running back to their organizations and sharing the knowledge that they have to and that's that's what's going to work. That's how we're all going to win. So yeah, it was kind of fun. It was kind of fun to think about this in a different way. And to really crack the academic code if you will. Yeah. We really schooled everybody. Oh, there is. Jaydee ticks away. Well, thank you all for studying with us at crack the customer code. Crack because we're code is a proud member of cease we radio so be sure to check out all the great business content at C, suite radio dot com and C suite TV dot com. We so appreciate you being here with us. I'm Jeannie Walters, and you can learn more about me and our journey mapping programs CX, training and speaking at experience investigators dot com. About important, and you can learn more about the Mike. Keynote speeches are customer service in training, and our strategic advisory at customers that step dot com until next time to kill yourself and take care of your customers.
"mike keynotes" Discussed on Crack the Customer Code
"Then also I get the American Express. You know, it's just buy stuff, right. I mean, there's always good content, good stories, anew. There's good things in there. There is, but there's a lot of, here's how you can spend more money, right Airbnb. It's even doubly fascinating one. They send it to you and not to me and I haven't used their mean I have an Airbnb fan, but probably only done three in my life that I'm paid for in few more where you know as. In groups in I wasn't the name on the reservation. So there one focusing on their power users like you, people that actually go out and have fun in rent. Airbnb is. To. They're also trying to control the part of the experience they can control, which is really interesting to me because they have a model in which they, you know, they just like, then they don't even have near that power, but just like franchising or something like that. They're trying to control all these independent operators as much as possible, but they really can't what they can control is the things we're talking about. Right, right. And I think what they're also doing with this is setting expectations in a different way because reading about the hosts and what they go through sometimes to make their place a place you want to stay. That was really fascinating to me and they, you know, it sets expectations like a little differently and how can you engage with the people who live in the places you're visiting in a really rich way as well. So I think they're really trying to. Create a different kind of travel experience. It's not just about lodging. It's about a different kind of adventure and that I found I, I'm now very curious like what list I'm on or why did I get that? And will I get it again? I don't know. It's going to be a surprise if I do if I get another issue. So yeah, I'm curious about it now because the model facilitates relationships better than the hotel model, right? That's the way it is because you is centrally have dedicated manager every time you stay in an Airbnb now they may be good her than maybe bad, but individually have a dedicated manager, not a manager and a few assistant managers for three to four hundred. Five hundred people doesn't mean hotels are bad, but it is a different model it, you know, I I don't, you know, go into Marriott or an s. PG or whatever and talk to the manager for thirty minutes when I arrived like I did at my last Airbnb, nice guy. Hey, where are you from doing? They didn't make me fresh pineapple cake and have all kinds of food and all this and amazing Airbnb experience in my last experience and. And literally like fresh pastries, like everything you can think of. They did it up right and you that's just different than the hotel experience. Right? And one's not better than the other because they are being be like, I don't stare at ABM be for business very often because I can't afford to take a risk of not knowing what I'm getting right. I can't afford to take a risk that I'm gonna show up there at two in the morning, and I have a speech the next day and they didn't leave the key. You're ain't exactly. I know. That's what I was just about to say, you can't get in. That's always the truth. Exactly. So you know, it's, it's not that one's better than the other, but one is utilizing this idea of experience very well and really making the competitive differentiator. So it's very interesting. And just to sort of wrap back and circle back to the article here you, one of the things they saw was that there was a line between sort of legacy brands and newer brands. Right? The. New economy brands, Airbnb, red bull versus coke, all these kinds of things. But there were also a lot of traditional brands doing this well, like visa and FedEx, and Costco and LEGO. So you don't. It's not. This is not just a new economy, you know, right peer to peer type thing. This is any company can do this if they shift their focus on me. Vale. Talk about a traditional right, Vail resorts. So that's one of the messages is this is about strategy. It's not about industry. Right? I totally agree with that completely, and that's what was so interesting that this article I think is the head to head comparisons because it does make you go, oh yeah, that is totally different. And I think if all of us could think of this in a way that is about how do people use our products and services and how can we make sure that that usage part. Is amazing. That can help a lot of brands out there really think about things differently. So I hope they do. Well, I like it, Jay. So how about you use our scripting. Take us away. Well, we hope you are users of our podcast. You know. Our listeners out there are happy to, you know, come back again and again, we always appreciate you being here. Thanks for listening to crack the customer code. If you haven't yet subscribed, what are you waiting for our subscribers get newly released episodes immediately and they also get are dying gratitude, right? Adam annoying. Crack the customer code is a proud member of c. suite radio. So be sure to check out all the great business content at c. hyphen sweets, radio dot com. And Cicely TV dot com. We appreciate you spending your time with us. I'm Jeannie Walters, and you can learn more about me and our trademarked customer experience investigation process and more at experience investigators dot com. Divorce, and you can learn more about me. Mike, keynote speaking, our customer service workshops and training all kinds of other things, customer experience at customers that stick dot com. So excited to carry yourself and take care of your customers.
"mike keynotes" Discussed on Crack the Customer Code
"Ring out all the subjectivity. So it just like, hey, here's a framework in, here's how you do it. And, and this is what's required of you as an individual. So Alan, what do you think? Because this is so fascinating about how these songwriting ideas and ways to think about collaboration can really help any organization, but what do you think is one skill that a song writer has that you could share with our listeners that we could apply to our lives that we could just think differently about in order to increase the success of our own collaborations and our own harmony? I guess that's a great question. And I think I also have to to tell you, honestly, there's there's plenty of songwriters that that aren't great collaborators. Yeah, I, I used to be one of them just asked my former band members. They still can't still can't believe I do this or living by the way that you're just pulled silly. You know, I think I think song. I think the great songwriters are incredible communicators. They understand alignment. They are very aware and they are very open minded. And that's that's kind of tricky because most people will tell you they're open minded in the reality. What I find is there's not that many people that really are so open minded for anyone listening. Truly open minded is imagine you have an idea that you are so in love with that, you just can't imagine life without that idea or thought. And someone else comes along and says, well, I think there's a better one or different way, or I want to change this. Then you really go, however minded are you one hundred percent. That's called pain. We fall in love with our ideas right. Yeah, we do. We do fall in love with our ideas, and it's funny one of the things that we teach something called killing your darlings and what it is. It's being able to let go of an idea so it can evolve into what it's really supposed to be. And there was a time years ago I was working with his pretty well to do producer. We're in the studio working on a song called where we now in telling this guy about all the band woes, I'm experiencing in how the band's falling apart. And I had this one line that was like my Bano social responsible line right of like the line was if you look away, you're still responsible in the whole song was written around that. And so he says to me, you gotta get rid of that line. And I'm like, man, you're out of your mind, dude, and and so we're going back and forth and goes everything. You just told me in the last forty five minutes to an hour about what's going on with your band. That's the line. So he's I get your blackout into, you know, into another room, don't come back into you. Got the line. So I'm throwing out all these lines. I'm getting super pissed off. I'm calling my wife going. I'm gonna fire this guy. This guy's out of his mind. I'm gonna fire him and I kept going after going out, couldn't let go of it because that line was so important to me. And then I finally got it and I walked in and I looked at him and I said, it doesn't matter where we've been let go. And he looks at Migas get your blink in the booth and sing it. But it took real patients. And I mean, I was I was I was pretty Pissy. We have a tendency to love ideas, and but you know, the whole idea of effective collaboration is is leveraging the collective intelligence. And so you know, I think great songwriters are just really open minded. I mean, one time I was in the on a vacation and my friends, it was Thursday and was my friend's birthday little girl. Six years old comes up and says, said the most brilliant line I've ever heard and I want to write the song she goes, my daddy is as happy as birthday party nice and I went that is a hit. Old. She's never written song. That's a tour. Right? We could write for Nickelodeon. That's right. Well, and it's a good reminder that I think sometimes we, it's win. We're not trying to make an opus, you know, when we're just kind of living our life and going through things that we really do have those little flashes of. Thoughtfulness and things that could really help us and help other. So it's good to kind of be aware of that all the time to which sounds like your radar is always up for school. This was also so well, this was, yeah, this was totally awesome. I was just going to say thank you because it's really got my wheels turning and I can't wait to, you know, someday see you together by the way for a love to offer up for for your listeners in your community. If you want to see how you measure up, his collaborator would love to offer up our collaborative harmony index for anybody who's who's interested in learning more about themselves and how they can be more effective when working with others to to make the pain go away. Oh, thank you so much. Appreciate it. We'll we'll get that will put that in his show notes as their anywhere else. People can find you online connect with you all that good stuff. Yeah, I'm I, I spent a lot of time on linked in. In and it's Alan Schaefer. You can also find us at, you know, banding people together dot com. And I love hearing from people. I'm I'm, I'm pretty passionate about this stuff. And part of what I believe my purpose is to again, help people not be the the douchebag I was in the band, so I'm always I'm always happy to to share what I know with anyone who's interested. I'm really glad I I, I'm glad you and I. You know, we have some years where we weren't connected because you're really nice in college and you're really nice now. So apparently I missed all these years where you were that nice. And you know, I'd like to leave you guys with one other thing to think about in relative to kind of customer centrisly. You know the real reason for putting in the work to become more collaborative internally in your organization is I've fundamentally believe if you wanna get to that external engaged customer state. I think he got to do the work inside I because he show up differently for your customers. All that is perfect. Use that as our drop the mic moment. All right. Thanks so much was great having to here. Thanks for having me. Thanks Allen Ginny, I'm feeling more harmony ass-. Well, that's good to hear. I'm feeling more open minded that is definitely good to hear. You walked right into that one. Yeah, it's it's interesting to think about how studying something like how band operates either successfully or not can really apply to any organization. That's really, you know, it really got my wheels turning to think about that and to think about how we define collaboration, even like what does that mean? Might mean different things. We need to acknowledge that, right. It's different things to different people and every you. Bandmate has an individual relationship with every other bandmate, right? So collaboration between the guitarist and the bass player's not the same as between the guitarist and the drummer, a dis- take the analogy all the way down field. It's the same. It lasts the same mix metaphor. There. You know, Jimmy, if you can't mix your metaphors, you can't make your drinks. That's the way I look at it, but either way, you know, truly been on a serious note. That is what happens in organizations, right? It's not just there's not this one standard of collaboration in life, but there's not even this one standard and collaboration on teams. Right, right. Everybody anyways, different one. I really liked what he said at the end there about, you know, you do have to do the work inside internally in order to really connect externally, and that's true on so many levels and in any organization. And it's just it's a great thing for people to apply to their own organizations. Absolutely. Great. Great discussions, really good insights, and I think we've done the work internally here. Genie, I think we have to and you've done the work as our listeners. So thank you listeners for listening to crack the customer code. If you haven't yet subscribed, what are you waiting for our subscribers? Get newly released episodes. Immediately and our undying gratitude, which I mean that's super meaningful, I think. Right. All right. What else is there. Crack the customer code is a proud member of c. suite radio, be sure to check out all the great business content at c. suite radio dot com and c. suite TV dot com. I'm Jeannie Walters, nuclear more about me and are trademarked customer experience investigation process and more at experienced investigators dot com. Divorce. If you can learn more about me, our customer service workshops, Mike, keynote speaking at customers at six dot com, and our new virtual training at how to deal with difficult customers dot com. Until next time take care yourself and take care of your customers.
"mike keynotes" Discussed on Crack the Customer Code
"You. Philosophy. So please delve into it a little bit and what should our listeners take away from it. Sure. So as I said, at the beginning, I was getting burnt out and I realized that this kind of connection between growth and exceptionalism, and perfection was limiting myself, but also showing up in the excuses of my own customers and the people that I was working with as to why they couldn't try why they were avoiding certain conversations, why they would unfaltering instead of unfriendly somebody and this fear of trying, I felt was really important to acknowledge because if you can't try, you can't be creative, you can't innovate and you can't try and do something inside of the box that would actually really best served somebody. So I came up with the concept of good enough now and the idea that good enough and I don't know if you've heard the phrase like good enough for government work. I don't mean in like a sloppy. Away, right? Like I do a lot of work with hospitals and medical institutions. So I don't mean like left knee right me, whatever good enough. Like I don't mean that, but I mean, our like every day in our actions, there are times where we refuse to try something because we don't know if we're going to do it. Right. And so when when I thought about that and I was literally, I said this in my book, but I was on a dog walk and my husband and I were talking about the electric Volkswagen van than is supposedly gonna come out some year. And we said, well, maybe instead of buying the first one, we definitely want one, but instead of buying the first one, maybe we should wait for the second or the third iteration. And that's when it struck me that technology has the luxury of being able to put out something with the expectations that there's bugs so that when the bugs are noted, they could be fixed later and then a two point, oh, can come now that's also capitalism. Is that you have to constantly upgrade your devices, but what if we treated each other that way, if I knew like even in this interview, like it's it hasn't been super perfect. There's a couple of things I wish I could have said differently, or I will almost coughed at the beginning, right? But it's good enough like I'm here, I'm present. I am. I'm being real or authentic. So if I could do that and just try sometimes that still too hard. So one step removed from trying is try to try. So when when I looked at all of the diversity work that I had been doing, what I realized is is my kind of mantra. Subtitle of the book is do the best you can with what you've got some of the time. And if we could treat one another, our customers are co workers, random people at the grocery store. If we could do the best we could with what we already got some of the time, I believe that we could generate relationships even if they're one shots with someone you'll never see again, good are rooted in curiosity, generosity, vulnerability and authenticity, and that that is actually how we will make better connections, understand people's differences and similarities, be responsible for our own bias and actually change the world. Boom. Love it, love it. Yes. And I really recommend everybody go out and and read the book and learn more about this because it does make you think not only about your professional world, but also about your personal and how we approach. And I think you know, we hit upon this few different ways in this interview, but it's not just about how your approach others, it's about how you put yourself and how that shows up to the world. And so so thank you so much for sharing that. That was awesome. So thank you for being here, and I really want people to learn more about you and reach out how can they do that? Sure. So you can go to enough now dot com and get all my information. But I also like to tell people if you go to good enough now dot com, slash freebies f. r. e. e. b. i. e. s. there's all different kinds of free videos, downloads and things like that from the book as well as funny. Silly weird things that I find. Excellent. Put those in the show notes for sure. Excellent. Thanks so much for having me. Thanks, Justice is awesome. Appreciate it. Well, I think we really can learn to look at things in a different way almost every day of our lives. And whenever we talk about unconscious bias, it always opens up this kind of portal for me of identifying ways that we all carry that around and how it impacts how we view one another. But what I loved about this conversation was we talked about it in both positive and negative and how both those things have an impact on how we interact, how we treat people, how we approach customers, how we approach colleagues, all of that. Oh, absolutely. Into rapid really to the customer message. I mean, it's truly that thing we teach, which is a wariness and self awareness and awareness of the conclusions were jumping to, you know. The, I don't know the right word is, but the the biases will try to use a different word Geneina trying to expand the vocabulary hair just did not work, but. But the good now, gosh, I feel so accepted. Thank you so much, but essentially, what would people jump to conclusions? You see this all the time with line teams and people are assuming we always talk about it and customer service. It's a cliche cliche. Now, the Pretty Woman affect right. She walks in and yeah, then big mistake walked out with all the shopping bags, but it's a lot more sinister than that. In a lot of cases, there's just a lot around it, and it really does start with being self aware and for the leaders out here training your teams to be self aware, recognize these things in themselves. Yeah, that's a, that's a huge part of it. And I think she really got to that in a in a creative and honest way. So is it great conversation, great discussion, very, very good. So we thank just for being here and we thank you for being here. Thank you so much for listening to crack the customer code. If you haven't. Yet subscribed, please go and do that. Now we, we know you're not there, we miss you. We need you to be there as a subscriber. And you get our undying gratitude. So that's, I mean, that's a big reward. Crack the customer code is a proud member of c. suite radio, be sure to check out all the great business content at c. suite radio dot com and CCTV dot com. I'm Jeannie Walters, and you can learn more about me and are trademarked customer experience investigation process and more at experienced investigators dot com. You can learn more about me or customer service workshops, Mike, keynote speaking and all that good stuff at customers that stick dot com. So next time to carry yourself, take care of your customers.
"mike keynotes" Discussed on Love Your Work
"A book about hears about i'm really good at business and here's what i've learned in how you can too much more comfortable writing the book about i'm exploring this thing here's what i'm finding and i have made them conclusions what do you think that you know halfway through the book writing process going on a podcast and in talking about what i've got so far even though it might be subject to change is useful and i did get a lot of feedback both from james and from from listeners that that i think was very helpful you're there's something that i've been talking about along on this this podcast is the idea of the process kind of being the product that have these conversations on the podcasts i published them to people and when i'm having this conversation i'm curious i wanna know things about chain and then i had this conversation that makes me think about you know i read your book that makes me think about things i have the conversation than maybe a write stuff on medium and then it starts to build up in this world view that then eventually some somewhat polished product comes out and people think like oh wow you really did a good job of this you really plan this out at cetera like i don't actually know what i'm doing i'm just doing the stuff and exploring and putting it out there and in that process it it it makes things kinda come out more polished is that does that resonated with your process absolutely you know earlier today i went and i did a a lunch session with one of my favorite companies in new york actually only pr agency that i can say i love a lot of people working in vr there's a lot of frustrating people npr but this agency is one that i truly love that i've i've worked with for a long time i went ended a lunch session in kind of road tested mike keynote speech for for one of my keynote speeches that i'm planning on doing on my book tour for for this book and and it was cool because they you know i was testing some some of the ways of framing this in keynote and the questions that they ask.
"mike keynotes" Discussed on Data Skeptic
"One of the things i'm most excited to get my hands on now is the debut of as your ml workbench yeah for those who didn't catch your keynote or some of the details could you give us too high level on what that's tool sweetest yeah absolutely happy do and by the way there's up formula according of mike keynote on youtube available already microsoft day i platform if you search by name so let me cobbler actually machinelearning we launched three major new features woke bench which is a client that integrates i pollard data ryan blame into the climb to talk so that allows you to really transform data with the power to be i and i'll tell you more about that in a minute well that's a cool one then we launched an experimentation service on the cloud that allows data signed is to really crack can manage their big data experiments on bargain gpus in all of that then you use all of powder the clouds gala these experiment but also russiancontrolled them to talk to them to manage them and understand all that on history and so on bright and very powerful and then we announced also actually machine learning smarter management is really a blog once you've bill tomorrow tomorrow deploying it to dock of containers for example and then monitoring at right you know managing the russians other deployed model they getting into telemadrid from that monitoring of being able to do uh david where necessary and so non just of cloud bug on the edge and on versus if he chose to or other clubs so please six to the alleged just talk about what burnt for example.