6 Burst results for "Jen gar Bach"

"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

Masters of Scale with Reid Hoffman

02:13 min | 3 weeks ago

"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

"It was nine forty seven PM. On March eleventh. My phone had blown up from texts from a couple of patients of mine athletes and some of their teammates had tested positive that same night. I got an email from a colleague. That's Matt Dawson CEO of the Kentucky Castle the restored, Hotel and restaurant. We were hearing about earlier. Mets also an er doctor, and he's describing the messages he got early in the pandemic. One of them had an awful description of conditions in an ICU. I didn't know that was in China Italy. He said No. This is in Washington state. As a physician Matt New to take this new seriously as a business owner, he knew he and his staff at the castle would have to change everything. We had a meeting with all of our stats. We assured that all get through this together, but that we weren't gonna be open for the public for a while for a couple of weeks. We just kind of all continued working in the garden. We are a farm, and animals need to be fed, and the crops are GonNa continue growing, so it was really fun and interesting to see our head concierge, working in the garden, pulling weeds, or are event manager feeding the goats. As a farm to table restaurant, they also had a kitchen with the restaurant closed. They thought who else can we serve? We started making meals several hundred a day in our kitchen, and we started deliberating to local fire stations police stations in emergency rooms. We've got a chef who likes to flex his muscles. There was crawfish. I think the first responders really appreciated getting these meals, which are probably better than what they're normally going to get at a drive through for sure. Repurposing Kentucky Castle to serve the community was a classic and Courageous Entrepreneurial Pivot. As Kentucky gets ready to Reopen Jen, Gar Bach of capital one does your to see what they do next. They've done so much in the current cove environment, they have such passion for their employees for the community around them. How do they continue to serve the community in the future? How Will Kentucky Castle continue to serve. We'll find out later in the show. It's all part of capital. One's thank you to business owners showing innovative courage as they get back to their communities..

Kentucky Castle Mets Will Kentucky Castle Matt Dawson Kentucky Matt New China Italy Washington state CEO Gar Bach business owner Jen
"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

Masters of Scale with Reid Hoffman

04:40 min | Last month

"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

"They were concerned about that. I also heard from philanthropies from very generous Americans, who foundations either they're running professionally or especially family offices, high net worth families who are interested in issues of whether it'd be poverty, reduction or improving education. They too, were really worried and wanting to consider how they could give in a way that would have an impact on this issue of racism, so it was pretty broad, but the thing about it was that it was incredibly genuine and sincere, and people were truly I think grieving as they went through the process of trying to figure it all out. We'll be back after word from. Our sponsor capital one business. Within hours, sponsors were dropping out last night. Five percent of our wholesale business pretty much overnight, and only did we lose that revenue, but we're sitting on that cheese. That's John and Kendall. Antonelli they own the cheese shop Austin Texas. We were hearing about earlier when South by southwest canceled revenue for the city dried up, we locked our shop down before it was mandated, but that immediately made us put all these other things in line to keep doing business. We changed ten years of business in ten days. The Antonelli debated expanding their ECOMMERCE business, but covid made it happen. Cheese tastings went virtual, and that's not all. We launched all a cart ordering online. We launched cheese in a box with an hour long instructional video with us in the first ten weeks between curbside pickup and online orders. The Antonelli sold nearly five thousand cheese plates. But, they also had a founding mission to fulfill our mission is to do good e-. Good for us. That means that we source cheese from makers who make their goods in a way that's great for the planet, and those makers were hurting, so they launched virtual tours of their vendors farms. These were cheesemakers in Holland in Italy and Spain that were struggling our first. First one was a huge success. It was one of our producers in Italy. He's holding his cell phone out walking with the water, Buffalo, and talking about why the pandemic is hard on him. Customers all across the country. Get to fall in love with these really hard to make special products. If we lose them during a time like Ovid we don't get them back. The Antonelli is are doing good eating good and maintaining their success. Jen Gar Bach of capital. One is impressed curious about what comes next the question for John and Ken will be what parts of the business are going to return to normal, and I think that's the assessment that most business owners are doing right now. How will John Kendall decide? We'll find out later in the show. It's all part of capital. One businesses look entrepreneurs who are leading through this crisis with determination innovation and unwavering commitment to their employees and customers. As you're making your management decisions. How do you balance the needs in the giving the Ford, foundation does between. The needs posed by systemic racism and the needs created by the pandemic. Well. They are in backed interdependent the issue of racism. They root cause of why. There is such a disparate impact. On blacks and Latinos Americans as a result of Kobe I, mean the numbers of whites. Who are both infected and die? Is relatively low. Blacks, who are infected. Are More likely to die. And in some places they have died at a rate of three two one two whites. Even though our infection rates may be similar. The mortality numbers are shocking and race is a significant reason for that because the underlying conditions that make African Americans. Latinos. Americans more vulnerable. Relate to race and race relates to income where.

Antonelli John Kendall Italy Jen Gar Bach Holland Texas Kobe Spain Ken
"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

Masters of Scale with Reid Hoffman

03:13 min | 6 months ago

"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

"Man. Now Archibald t winning maker the third had to drink his most foul tasting concoction yet had to swallow his own prime. Hello Hello is. Is this Loretta Beacon? I was wondering if if you had us on your platform for winning maker. Lemonades of course archibald had fallen under the hypnotic zero-sum spell. The best way to win is to beat. Everyone else only too late. Do you learn the path? That true shrank lies. Not In monolithic power but in letting as many lemonade stands flourish as there are people who want to sell lemonade. I believe that secret to massive scale is compressed. In three words be a platform built a virtuous cycle where everyone wins and you'll emerge the biggest winner of all. You got to have incredible talented every position. There are fires burning out such an idiot. Bacteria era so easy. I have no idea what sorry mistake with. You have to have a three bedroom apartment absolutely Nepal ten years later that say do we Iran. This is masters scale. We'll start the show in a moment. After a word from our sponsor capital one spark business It can be a messy experience. I will warn you. But that's part of it right. You gotta get your hands in there you gotta figure out how to wield your TACO. That's JEN Gar Bach from capital one's spark business on the savery pleasures of Taka Rian an innovative Taco spot in Washington. Dc and then you take a bite and the best part to me was the crunch and then trying to process all of the different flavors. I was tasting. You've got the bogey steak and caramelized. Tofu and Salsa Rohadi. And you're like I didn't even know those things went together but they do. Talken grew from a single food truck to four locations in under ten years. And they're innovative. Korean MEXICAN MENU HAS DC. Foodies flocking to them but founder. Michael Leonard Works to stay on the cutting edge a challenge. The Gen follows closely. You have thin margins. You have very fickle preferences from folks who want nothing but the best at an affordable price and they love you one day and they hate you the next. How does this fierce innovator stay atop the food chain when we return General Share Koreans Business Hack? It's all part of capital one's spotlight on visionaries like Michael who are.

Michael Leonard Works Loretta Beacon archibald JEN Gar Bach Salsa Rohadi Dc Nepal Koreans Washington founder Iran Talken
"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

Masters of Scale with Reid Hoffman

12:11 min | 7 months ago

"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

"The high of being really successful as a business and that immediate low that follows. Sometimes if I don't know how I'm GonNa do this thing. We're back with JEN. Gar Bach from capital capital one. She's describing the dread that comes over innovative entrepreneurs not when they fail but when they succeed this is what happened to David Co Jato auto when he dramatically increased sales happy how he's David stepped into the failing doctorate company and innovated his way to profitability for David David. One of the limiting factors was that he didn't have the equipment that he needed to meet the production so he had orders and sales that he was able to generate. Marie wasn't actually able to fulfil on all of them. But David learned new trick. A FINANCE HACK AS POWERFUL AS sales techniques for six years. He accumulated two percent cashback from his capital. One business card some entrepreneurs spend the rewards as they go but David saved them for a moment. Like this He set his sights on a new technology. That could triple his factory's output it was a six figure purchase the stakes were high. It's the the I want to get it right. If I'm going to cash in all of these rewards or I'm going to spend this money I wanna make sure it's for something that is really big and impactful. What kind kind of technology could be this big and impactful and how did it help? Turn this pup into the powerhouse of local employment it is today. We'll find out later in the show when we return for act three with Jen Gar Bach from capital one plus a special guest in two thousand eight. Josh moved on to another troubled part of the ebay empire when he took over as CEO of Skype at that had time it wasn't exactly a coveted role. Although skype was winning customers with its free international calls it was struggling to make money. People wondered wondered that a telecom service even belong inside an e commerce company. I everyone said don't take the SKYPE job. And part of the reason I got the skept jobs no one else for take it right here in the telecom industry where everything is going to zero. The first thing Josh did was take zoomed outlook at skype mission. When I arrived at skype the tagline of the mission of skype was the whole world can talk for free? So it's you know about voice and voice being free where to go from there. Josh directed his laser like focus to individual users and just as he done in the early days of e Vite he he started asking questions. What did skype mean to them? The essence was be together when you can't be in the same room and that as a mission was very inspiring to us and opened up a whole bunch of new possibilities so my team in I pivoted the company very quickly from voiced video by zooming in on what individual users loved about skype. Josh detected the pattern that led him paint the bigger picture. Skype skype had been audio only until now but if skype meant being together when you're apart then video was the clear next step and the timing timing was right. Internet speeds were getting faster and the iphone had just come out. It was clear Josh. That scrapes next release should be a video lap for mobile but the team didn't see the logic believe it or not that was highly controversial on my team because they thought while skype is really a phone calling APP happen so I build a phone within a phone right. But if you're about being together when you can't be in the same room then suddenly there's mission with video firmly in his sights. Josh could see the wider picture video. Open up a market. That skype had struggled in domestic calls in the US and domestic calling was free so there was no reason to use skype in the United States when we were about phone calls but the grandmother living in Wisconsin wants to talk to her grandkids in Dan. Harbor the service person who's deployed somewhere wants to keep a relationship with their kids and so S- video has a whole different reason reason for being in which domestic use cases are suddenly really valuable. A new version of skype was already in development. When Josh joined in fact it was in development element how everything was riding on the new version but no one was on board? The company was evenly divided fifty percent of people that would never ships skype for that. Oh and the other fifty percent thought we should never ship skype Puerto because it was an absolutely terrible idea was gonNA kill the company all great turnarounds start by asking great questions so when I first arrived I called the leaders of skype photo in a room together. The head of product engineering that have quality eh designed and I asked each of them the same question. What are we solving for in this product and there were seven people and I got seven answers? It was like seven blindfolded signed folded people each trying to describe an elephant by just its trunk. It's ear or its leg. It was time to tear off those blindfolds and get everyone to focus on the same issue. The most important thing. I think that I was able to contribute. I wrote a one paragraph mission statement for Skype Ford Auto. This is what we are solving for. And it's about using gauge meant centered on video. This will be a video centric product. We will measure success based on minutes of engagement and you have until December thirty first to ship Josh. Cut The whole team to lift their gaze away from the one feature they cared about and toward the larger commission. They were working for skype. Would help people be together when they're apart and they do it through video. The goal was set and Josh will clear clear. The Path the other thing I said is I will move everything out of the way in order to ship skype for. There's nothing that is allowed to get in your way. and He. Can you tell me I will make get out of your way. Josh was true to his word and skype. Four point -O launched and that launch changed the direction of skype user metrics excoriate celebrate and we suddenly had a reason for being. That's what made us relevant in the United States where we'd never been relevant before and gave us a second life all around the world in Josh's two and a half years at co skype added more than three hundred million users doubled revenues and tripled profits during that time ebay sold sixty five percent of skype to other investors. A few years later Microsoft bought skype for eight and a half billion dollars. In the meantime Josh Josh went on to his stint with my partners and I at gridlock and another at American Express in two thousand seventeen he joined Oetzi as CEO. I still remember my reaction when he told me so then one of the other things that was kind of a surprise and delight for me is he said. Look I my family loves new ARKHAM STAY HERE RAMONA rejoin the tech industry and go to add see. I had a personal kind of entertainment moment. Because Oetzi is one of the investments that I passed on as as an Angel Caterina fake had kind of introduced it to me and I had passed because I hadn't realized that the Internet actually grows all these markets going. Oh you know selling custom constructed instructed goods and this kind of little artisans marketplace so all in every big enough and I was wrong it had an early thing and then the second thing was ooh tech industries. You know I was saying well you should do you in the valley versus Newark. All these great things in New York. I'M GONNA stay in New York and then turns out it's like oh I'm GonNa do. I love the mission of Oetzi. oetzi is about empowering creative entrepreneurs in a world where automation is changing. The nature of work creativity can be automated. So I think we provide a wonderful wonderful service. There's no cheaper and easier way to become an entrepreneur then to start a business on Oetzi. Anyone who's creative and has twenty cents can start a business business. Josh Love the mission but he knew it needed to be more focused for at CD. Grow a theme. You'll hear from me over and over is what are the fewest things you need to do to win. Just as he had done at Eden Skype Josh began by zooming in on individual users and asking them what what makes oetzi special. Here's what they told him. When I buy something that has meaning to me? I wanted to express my sense of style. I wanted to express the press how much I care for someone else. Those things I go to Oetzi for until this point at cease focus had been on its sellers. It saw itself as a marketplace for handmade items and the people who made them Josh knew he had to change this perspective at Oetzi. It wasn't handmade as a market it. It was winning from special. And then figuring out how do you measure that and then figuring out the fewest things you need to win to win from Special Josh refocused a teams perspective squarely on the buyers. It may sound obvious but was something. Oetzi had lost sight of for reasons very specific to their community. It was a really big shift in focus. I think Azi like many two sided marketplaces has very deep empathy for sellers so much so that it can forget to have empathy for buyers and when you talk to your sellers they really mostly want three things buyers they want buyers and they went buyers in that order so in order to serve the sellers. You've really got to focus on buyers with the broad strategy prodigy set Josh dove deep into the details that determine how do we measure success with buyers which one data point matters most. It's not that we didn't track things or have data we did but we had let's say ten. KPI's we hold all of them relatively equally and the challenge with that is any idea. Yeah they can ladder up to any one of those ten key is. You've now got permission to do. The perspective was too broad. So Joshua's one figure to zoom zoom in on gross merchandise sales. That's the measure of whether our customers are finding real value in our platform and our sellers are succeeding so I came in and obsessed with. What are the things that are gonNA grow gross merchandise sales and then what are the fewest number of things we need to do well? In order to grow Gomez Josh was imposing structure on those conflicting. KPI's now he pushed his teams to zoom in on just one aspect so I I set out some constraints for my team. I only want to do things that are going to be very likely to drive at least ten million dollars of incremental GM mass in the next twelve to eighteen months. We're just GonNa stop doing everything else. And that was very painful for the team. We stopped doing more than half of all the things we were doing. So by the end of my fifth week almost everyone in the company had a new job. It involves some painful sacrifices including shuddering a new product called Eh Studios. It was a good idea was a two sided marketplace for craft supplies. Hundred fifty people worked for eighteen months on that product it launched on a Thursday I started started on Tuesday and we redirected all those people off the product on Friday. Josh shifting from a kite focus to a wide angle to make rapid changes at Oetzi all within just a few weeks of joining the company as he maintains G. M. S. as as top metric to this day in fact it's whole structure structure is geared towards it. But let's see we were. In squads of roughly ten to six engineers of product manager designer analysts ish and they work worked together for at least a year and they're trying to solve one customer problem and they have one metric of success that they're accountable for they succeed failed together as a team. This is a clear demonstration of.

Josh Josh Skype skype Oetzi Jen Gar Bach Gomez Josh Josh Love David David Oetzi. oetzi David Co Jato United States ebay CEO Marie New York head of product
"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

Masters of Scale with Reid Hoffman

03:28 min | 1 year ago

"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

"In a moment after word from our sponsor answer capital one spark business She wasn't just going to roll over and accept that this was a seasonal L. slump. We're back with JEN Gar from the capital one spark business card team. She was talking about farm girl flowers bootstrap business in San Francisco that was coming off of Mother's Thursday the Super Bowl of the flower industry and facing down the summer slump. If Jensen one trait in every business owner she's worked with its grit business owners have to scrappy right things aren't always handed to them when you're businesses small and you don't have all these resources at your disposal in the spirit of scrappy entrepreneurs everywhere farm girl Founder Christina Stumble set out to outsmart the summer slump and here she faced an age old entrepreneurial problem where to get the money and how exactly to spend it. Christina had an innovative answer for both she uses a capital one small business cart to earn unlimited two percent cashback on all her business expenses. She doesn't just use it for incidentals. She pays for everything with it her vendors suppliers or equipment and she did that. She was accumulating all of these rewards and it wasn't just just rewards of Oh. That's a nice perk for me. She saw the opportunity for that to be a really meaningful reinvestment into her business. Why right your vendor's cheques when you can earn cashback by charging on a card it's a simple hack but one that lots of entrepreneurs overlook and that brings us back to farm girl flowers. Christina earned one hundred fifteen thousand dollars dollars in cash back and invested outsmarting the summer slump can you ans lump of summer with sheer entrepreneurial will general tell that story later in the show with help from a special guest stay with us for the next chapter and Capital One's summer celebration. We'll be back with a special guest and Jen Gar Bach from the capital one spark business discard team. How did you know that Sergio Accu- young it must have an instinct of these things but how did you know. Sergio was the right guy and then in addition to lots of dropouts and a very long night. How did you decide to go into this battle together. So Sergio had run as jess which is a company we owned and had been very successful in turning it around prior to that. He had run allusuisse which was a conglomerate that he had turned around so he had very successful experiences. In turning around complex organizations secondly Sergio was a truth teller and for the amount of problems we had having someone who was a truth teller was a brief of fresh air his aptitude in. I'm being very honest really led to extraordinary turnaround from two thousand four to two thousand eight that Fiu went through and I think think the graph has helped convincing him in GRANDPA's Veritas and Sergio almost embodies the archetype running to every great story of a company turnaround but this figure isn't required in turnarounds alone in fact any key executive. WHO's growing startup to massive scale must be by nature feature a truth teller? Your organization cannot adapt.

Christina Stumble Sergio Accu JEN Gar Sergio Capital One Jen Gar Bach business owner San Francisco Fiu Jensen Founder executive Veritas one hundred fifteen thousand d two percent
"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

Masters of Scale with Reid Hoffman

04:00 min | 1 year ago

"jen gar bach" Discussed on Masters of Scale with Reid Hoffman

"I'm walking to the office the next morning, and I pass by floor shop, and I stopped, and I think I date, so I go into the florist shop, and I buy the biggest bouquet of flowers. And I bring them into my office and I put them in the cupboard Yamamoto sun comes for meeting and he walks in, and we go and say Hello. And I said, so since it's our first date, I bought you flowers and he froze, and I'm thinking, oh, no. This is like. Go so badly. This idea was definitely risky, and that he broke into this huge smile. I pulled the flowers out of the covered a handed him to him. And it was great. It totally broke the ice, one of the biggest side effects that I had not planned on was he had to carry those flowers all the way through IBM Asia-Pacific all the way up through IBM Japan up into his office, and of course, everybody's wondering why is he carrying all these flowers? It worked, and as a result show, his reputation was established people started hearing about Shelley son, which is what they call Bachelli saw Mr. Shelley long before. I actually met them because of the flower story, but it was it was great. And it was wonderful that it actually would. Well. Could have been a bust. That definitely could have been a bust. But wait a dive headfirst into risk, Shelley, and now we'll let read pick his train of thought it isn't whether or not you take risk or not. We almost always take risk and everything even saying that the police department is actually taking risks. It's a question of taking the smart risks, and this is also gets down to the competencies of advice giving because if you realize that every path involves some risks in its risk trade offs. Then you go. Okay. So how do we trade off? And that's part of the reason why the ABC planning framework, because you go, well, look actually could move back in the basement, that's fine. And then we help you get the confidence to go out in the world again. And we all agree to do that. Like you could say look the conversation as if you take the start this company you do this thing. It may not work out. Do you have a plan for doesn't work out and was only plans I moved back to the basement. Okay. Great move back to the basement. We will actually in fact, do that do have a plan of how you get out of the basement. Like, what are you gonna do then, and you're going to have the energy in the dedication of wherewithal to do that? And the person says, yes. I will okay great. Take the risk. We'll be back with the next rule after a word from our sponsor. So it's the high of being really successful as a business, and that immediate low that follows sometimes of I don't know how I'm going to fulfil on my orders. I don't know how I'm going to do this thing. We're back with Jen garb OC from Capital One. She's describing the dread that comes over entrepreneurs not when they failed. But when they succeed, this is what happened to David Jato when his dog treat business, happy, Howie's dramatically increased its sales for David one of the limiting factors was that he didn't have the equipment that he needed to meet the production. So he had orders and sales that he was able to generate but wasn't actually able to fulfil on all of them. But David had a finance hack. He was ready to use for six years. He had accumulated two percent cashback from his Capital, One business card. Some entrepreneurs spend their cashback as they go along. But David had saved it for a moment like this. He set his sights on. On a new technology that could triple factory's output. It was a six figure purchase the stakes were high. It's the I want to get it right. If I'm gonna go cash in all of these rewards, or I'm going to spend this money, I wanna make sure it's for something that is really big and impactful, what kind of technology could be this big and impactful. And did it help happy Howie's level up or did it shoe up their cashback and spit it out? We'll find out later in the show when we return for act, three with Jen gar Bach from Capital, One plus a special guest. It's all part of our summer celebration. With Capital One..

David Jato Capital One Mr. Shelley Jen gar Bach cupboard Yamamoto Howie IBM ABC Japan Bachelli two percent six years