9 Burst results for "I. T. Solutions Provider"
Tony Blamey of Domain: From Property Portal to Solutions Provider
"My guest today is demanding. Chief commercial officer tiny blimey as part of his role. Tiny has responsibility for a whole host of businesses within the domain group including residential asian services and customer experience. He's also been instrumental in guiding the organization through recent change as demanding expands from being simply property portal to a real estate solutions providers. Say tiny welcome to the show. Thanks you and i go back such a long way. I don't know if your member but you will like my. I begin to view. Way back in the dark ages. When i used to work for solve magazine like a long long time ago. So it's feels like every now and then we cross paths and it's always nice to see you. Yes thank sam other are remember back. I think we'll talking about future trends in real estate. And i think the big autumn's then were the emergence of mobile in the emergence of social and haven't really changed the industry china. I guess how we all work and all the things we spend our time on side interesting to reflect back to the interesting and the engine. It proved that it wasn't a fed. I still believe in the internet not to sign. It looks like it absolutely so. Let's talk about las. Jake is you. And i had a couple of chats over the last twelve months. So how was the last twelve months. Bainbridge jemaine well it's been a time like nothing we saying before. And i think back twelve months ago. We're really just coming into covert and it was brand new for everyone. It was annoying going into something we we had no idea how would play out and you know. I think that was very much. The case back in march twenty twenty and you know far reflect back on that on one thing that amazed me was the ability of agents to adapt to the situation and to the remarkable resilience and agility china. That time was very short artists that we all started having to isolate and work from home and all these massive changes. I think the ability of the industry to adapt to that was remarkable
Interview with Jasmine Davis & Lisa Yeaton from Extreme Networks
"On this episode of culture comes cocktails. We have jasmine davis internal communications manager at extreme networks and lisa eaten senior senior social media specialists that extreme networks first time. I've had multiple guests on the podcast from excited about this. Welcome to the podcast. Jasmine and lisa. Thanks for having us. We're really really excited. So thank you for the platform. Yeah thank you were hosting if they were excited to be your first double guests. It's it's a lot to take in. We've got a lot of great stories to share so one of the make sure we brought brought both of you on. I'm going to start things off. Lisa with you. You spend a minute talking about your role at extreme and your career there and maybe even a bit about extreme networks for anybody who's not familiar with a company. Yes so let me get started with boy with extreme networks. Networks is so extreme is a networking provider so we provide Networking solutions like wi fi. Router in your home we sell that technology but instead of selling it to individual homes we sell to enterprises businesses so we are the official wi fi solutions provider of the nfl. And the mlb example. It goes beyond businesses. Were also doing venues Hospitals governments a lot of universities and schools. We have around fifty thousand customers in eleven thousand partners around the globe that we work with. And i've been with extreme now for five years my first week at extreme with actually when we launched the social course product. We were as either sixty at extremes. So that's kind of fun back. I wasn't on the team. That launched it but it did launch. When i first started though either six. You've been around. As long as i have. And i started out as an intern. In now i moved around the content and communications teams. Now i manage the corporate social media accounts for extreme and i also help enable the feel team because we are global company so we have them course social media channels but then we have around thirty global handle. That are field. Marketing teams managed. And i help them to enable that they give them different assets that they can translate in their region and things like that and then we use either sixty s a tool to help enable them as well so along with jasmine. We own manage the sixty platform together.
Integrating Omni Channel In Automotive
"Hi everybody welcome to Talking Automotive my and name John is my co-host Sinclair Mark Palvestra . Thanks John. Today we've got Michelle de Novian the chief marketing officer from rhode. Stay in the us at right. Sta are omni channel digital platform for the auto industry dealerships and michelle. Hsieh's some very powerful information with the insights that have that she saying from the covid situation change and move to more digital transactions of more importantly h transaction is different sets not just a pure one hundred percent digital plight it is interacting digital with the dealership experience and actually improving efficiencies with the sales put units unit sold per south consultant has moved from ten units units and customer satisfaction has increased significantly some very powerful information that she shares all support bossom. Very strong data is fascinating for me. Is that the sales price as Longer linear where thousand works with one. Customer from beginning to end delivers a vehicle. He's not working with multiple customers at different touch points. And it's happening in the customers on tomek when the dealerships close very exciting think. This is the way things are going to and such. It's a really with listen for this jump into talking automatic analysis identification and implementation of profit opportunities for the automotive ak system with thirty years experience in logistics and started the out locations in five major shrines. Cities breakout fleet services is an independent. Division of prayer services offering specialty flake. That's for commercial applications ranging from simple try and taiba statements to fully bespoke service body and accessory installation with quality issued safety compliance and standardization of vehicle builds. Breakout fleet. services are a premia in one solutions provider for commercial vehicle fleet operators leasing companies and original equipment manufacturers for further information on. How breakout fleet. Services can assist in solving your commercial vehicle fit aetna aids. Please visit pre-cut dot com dadu and click on the link to flight services. John talked about Just yesterday assist really powerful stuff that really raise the as the way we way we need to go as a as a as an industry in. That's what you guys in the adoption in the. Us is much faster than bank. This is us. He still thinking that online listings. For years cazes a good thing in a net cutting edge raisin haram do you to have the omni channel and what is on the channel that main the word is out there but that really comprehend. What does that make I was having a conversation with a Dealer here in the states earlier today. We're doing some research on sort of their they're buying journey for digital retailing. And it's interesting to hear how the progressive dealers have been all about. You know how do i. How do i modernize customer experience. And that seems to be where a lot of people were leading the conversation in their own organizations until covid. And then everybody's like oh wait this could be really great for productivity to hours talking hats. Never like that immediate hurt. You know that we're all responding to but it's that moment that's sort of what the omni channel steph. I think brings Beaches what we've what would they added. That way would be spending a lot of time. Educating not to seal us but even just people who worked within the ends that would be countless thomas guys for different organizations and you'd have to read trying not retrying but just get people up to speed. This is how dealer works. You'd get inflexible. A williams were really good at bringing. Fm cj to into the auto industry but then the deal is wouldn't were liked to the principal's side. We found that we would spend all his time. Just got through. This is had the business thinks this is how consumers upright at mrs Comes but just a reeducate but then the downside also is that there were people now games. That are so blinking into thinking. This is just how estimate and something new comes in nightcap. adjust to it with a whether it's a pivot or even just a mind move The thought patented by should go down that road because now we've always done so therefore we must do it this way. So you Al mission if you like without series is to it's one of enlightenment But this one. Also you'll come as i should with with david that was an autograph mesa. Yes gotta get shell on on the shire to give your insights and your expertise because the journey that use shea is the journey that many needs to be undertaking Oh actually i should have been undertaking five years ago. But if you're not on that right now you hear it's yeah it's it's tough. I think that. I know we talked to mike. About how the pandemic has been a bit shorter of a time period for you guys than it is here at this in the states but i think it was a forcing function for the future so that was a big wake up call. Thank for even dealers here. I don't think it's just internationally. I think in general change is hard and it's hard to contemplate in until after requirement. You know there's a lot of people that will just sort of sit
The Case for UCaaS with SMP
"First does. Smp thanks dogs lesson. Peers and solution provider who was founded in nineteen ninety seven and we service national and international organizations with a focus on cloud data center networking security and collaboration solutions. So sean you know when we think about s. unified communications as a service moving to the subscription model. We still have many readers and listeners. Who are primarily on prem. If i'm on prem why should i go use cast yeah great question so as you know as well as empty does report on premise install base solutions for unified communications. Lets what we're seeing in. The natural transition over the past few years not just driven via the pandemic was to move to op ex model right and get out of the business in the operational overhead of managing those large complex systems that also requires specialized skill sets. There's a lot of value in consolidating your platform that results in cost savings and extended our ally giving their users the flexibility that they need depending on the services that they require most of the has platforms out there today. Native integrations and plug into pretty much anything. Right and at the end of the day provide a unified experiences to the end user population. So as we move through our podcast we're going to be talking about some of those specific things such as contra conferencing context center points services but for now with recast is a big topic. Why pick smp is a partner. Thanks so snp as a couple of wonderful offerings for our customers right now when it comes to uk's with the freedom of choice they're looking for organizations that still have premise based system. We have a wonderful engagement with regards to assessing where they currently are in their unified communications journey and what it will take to get them to the cloud for organizations that are leveraging multiple platforms. We have a journey map that will also allow them to consolidate to one platform cisco has two offerings right now. One being webex going and the other. Ucla cloud that has an incredible package. Bundle that we work hand in hand with cisco to develop that includes a fully installed fully managed offering by smp that includes pstn services and also allows you to conform with the latest in. I'm on one regulatory complaints. Sean i wanna thank you for joining me today and doing this. First of a five part series. I you cast in all the aspects of you. We're gonna be talking next conferencing. So sean where can we learn more about. Smp thanks talk folks can go to. Www dot snp corp dot com to learn more about everything that we have to offer
First Berlin Production Equipment, New Largest Supercharger Location, Daimler Emissions
"Our here, and today we have a super charger network update, which is nice. Little throwback for those of you that have listened to the podcast for a long time I used to do those every day at the start of the podcast. We also have some news on Berlin paint a small little updates slash rumor. I would call it on Battery Day and the news on Daimler Nikola Motor as. Well. Tesla stock with another really strong day to day even though it was relatively quiet news wise finishing up seven point two percent to four hundred and forty nine dollars seventy six sense that compared to the Nasdaq up one point two percent we'll start off with these super charger news. This is coming from Brian Mac se on twitter, who is a long-time listener and I believe Patriot supporter of. The podcast who happen to come across a super charger network location under construction near Firebaugh California. As far as I can tell, this location had not yet been noticed. So upon Brian tweeting these out Tesla Motors Club Forum members did some digging on this and they were actually able to find that the permit for the site as well as planning documents for sort of a conglomerate travel center at. This location those documents disclosed that Tessa. We'll have fifty six spots for Tesla charging at this travel center. Assuming each of those spaces has a super charger associated with it. fifty-six chargers would put this as the largest superchargers location in North America and possibly in the world surpassing cattleman city in the United States at forty chargers and believe in China, there are a couple locations that have fifty chargers. So. Pretty exciting this location is between San Francisco and La driven miles. It's about two hundred and thirty miles from La and about one hundred and fifty from San Francisco. It's not clear if these will be all version three superchargers but I'd have to imagine that they would be and as far as other features go. It looks like about two thirds of them thirty eight of the fifty six. will be pull through hopefully accommodating the use of a trailer and making things a bit easier for the cyber truck and potentially also accommodating the semi of course, cincy unveil of the semi. We haven't heard much more about Tesla's mega charger plans. So hopefully, we get a bit of an update on that during battery debt. Right next today is an update on Gigabytes Lynn gigafactory underscore four on twitter. Has Been following. The gigafactory development closely looks like some equipment has started to arrive, and some of that equipment carries branding for Geico Tikey Shah? which is a paintshop solutions provider based in Milan Italy. There's also some signing there that is co branded between that company and desolate GEICO take show describes their approach by saying quote innovation is our weapon of choice were constantly increasing the technological possibilities in. Order to meet the needs of the most demanding customers in a highly competitive sector and quote they also seem to be heavily focused on sustainability and they're their paintshop operations. They have a project called the party's project, and they say quote with the Party's project launched in two thousand, five Geico Kotecki show was the world's first company to offer zero environmental impact paintshop reducing consumption by seventy percent and. So. Without really knowing much more about the company does he pretty good fit for Tesla we know Tesla has pretty big aspirations with the shop and gigabyte Lin Yuan talked about it many times and even setting Matt aside, it's good to start to see some production equipment on the grounds of Giga Berlian and though I haven't seen it yet. Maybe this gives us another milestone to compare the progress with Giga Shanghai from what I can. Tell, it looks like paintshop equipment started being put in place at Giga. Shanghai. In early to mid August of two thousand, nineteen with production of course, then starting about four months later. So if that's the case, if Berlin falls a similar time line that could potentially project out to start production and January probably best to keep expectations for later than that but I do think it's helpful to keep an eye on how those timelines compare all Right next up today is something that could end up being completely nothing but I thought it was at least interesting enough to share earlier today Fred Lammert over at electric tweeted out a couple of images of him holding a pretty significantly sized battery cell and Fred Ask if anyone has seen this battery cell before or you have some information about them, please reach out to him. A says also by the way, this new cell May. Or may not have been made by Tesla I don't really have much speculation to add this. A couple of people on twitter were saying that it does look like a tablets design which we've talked about and past episodes. But really just pointing out to say could be something to keep an eye out for the next couple of days if electric is able to you dig up a little bit more information on whatever this ends up being. Last couple of pieces of news here. Today I on Daimler Daimler has reached a settlement with the US government to pay one and a half billion dollars and settlements and penalties to the US and California State to resolve allegations of Daimler using emissions test cheating software to conceal the actual emissions from vehicles even with the settlement, and despite the fact that engineers at the EPA found software designed to cheat the emissions tests. Damore denies wrongdoing saying quote as stated in the consent degrees the. Class Action Settlement the company denies the authorities allegations as well as the class action plaintiffs claims and does not admit any liability to the United States. California plaintiffs or otherwise and quote. So I don't know kind of disappointing to see a settlement of that nature that doesn't require the admission of fault with such seemingly strong evidence against Daimler right lasting today is a quick update on Nikola Motors. It sounds like from the comments yesterday that most of you preferred that I don't do significantly. Deep dive on this budget stick to the high level updates, which I'm totally fine with if Trevor Milton wanted to come back on the PODCAST, I would probably do that. Otherwise, we'll stick with these updates anyway today the Wall Street Journal and other outlets are reporting that the Justice Department has started to also investigate Nikola Motors due to the allegations that they had misled investors by making exaggerated claims about their technology I know that sounds similar to
Voice Security in Healthcare with Nate Treloar
"Didn't talk today a lot on security and how do you make sure things are private and secure and how do patients of things are insecure. So one we're in healthcare so this is a particularly sensitive domain when it comes to privacy and security both from the point of view the kind of information that you might want to exchange with a voice assistant but also just because of regulatory requirements and in the US HICFA that sets the tone for how people think about these things Voice the main concerns of voice are that one. It's new so it hasn't been a lot of thought up until recently put into. How do you view voice assistance? From the point of view. Privacy and security and candidly. I think it's the case that a lot of the providers that are in the space. The big is some Amazon. Google sort of backed into an understanding of how important ensuring privacy and security of these new experiences is to consumers generally but especially in healthcare. The second thing is that it's an always on always listening. Device in the main concerns generally not just in healthcare around voice. Assistance have been is eavesdropping on me. Is it listening? What's it doing with the data once it? Has IT And their real legitimate concerns about this because we've all had the experience where you're smart speaker wakes up when you didn't expect it to and the and even though you'll hear this from the big players that the wake were whatever you say to wake up the device whether it's hey google or hey Siri or Alexa is is the only thing that's really listening for out of the gate and but once that week where it has been expressed then it's listening for the next command right so if it's waking up on its own because some ambient sound. Is it picking up other things that I might be saying unintentionally for for its ears? If you will and so. Those are legitimate concerns because we know that that has happened. A another variation of the concern. Is that the big guys are and have told you know the the the world that they are using the the audio that's coming across on these devices to tune the natural language recognition model just a way of saying that they need to make it work better so the way they do that is They listen to anonymous recordings of what people are saying to their devices. Some subset of all the requests that come in and they ensure that it's accurately recognizing and so human listens to it and says. Oh what did Alexa thing they were saying? And what were they actually saying in? Can we tune and refine the machine learning so? It doesn't make a mistake next time that's happening. It's been happening for years really for decades. That's how this technology works but the fact when that became public that was happening created a bit of an uproar Amazon's listening to what we're saying and then humans are hearing what we're saying even those anonymous. You don't know who was saying the fact that there was people doing that created a stir all this sort of comes to a head right in in particularly healthcare. There's legitimate concerns that an always on always listening voice powered virtual system might be violating privacy and security restrictions and requirements. So what's happening one? Is the big guys are making announcements and doing things that are going to make it A tighter ship. If you will from privacy and security point of view in the case of Amazon they have put out a lot of information about how the individual users of these consumer devices like Amazon Echos can take control of what's actually being shared up to and including deleting their history up to including turning off that review option where it might be possible that they are spoken audio goes to a human for the the review process likewise Google and Siri. They've kind of backed into making sure that they're doing the right. Things Amazon among all of them have gone. What step further in the healthcare domain where they've introduced A HIP eligible version of Alexa. Which for a healthcare systems. Anybody in the space means that Amazon's willing to ensure that the data is secure and private encryption. Everything that's going up into the Amazon cloud in the Alexa environment but also willing to sign an agreement. What's called the business associates agreement in the hip of an APP. That says we will commit to doing these things to ensure the privacy and security of data. That's running through our system and that was required. It really required for many healthcare applications for clinical information being exchanged the still a lot of work to do and lots unfolding even to this day. There's plenty more to do if a brand or company has hiring an agency to build a skill that's four. Alexa does the fact that it's an Alexis skill. Make it more secure. It kind of includes a security things. You're talking about or does that agency needs to have its own security measures when it's building skills will. It's helpful. It's helpful to have obviously the knowledge about how to properly secure voice application. It's like any other digital application. If you build a mobile APP YOU WANNA make sure you tested for security loopholes. Invoice applicants are not any different in that respect. What makes them different is? How do you authenticate a user right so of carries launching an out? You're launching an application. How do we know this person speaking is indeed carry and not somebody else trying to spoof you and So authentication are you who you say you are. is part of what needs to be implemented in any voice skill an Amazon providing all the other guys provide some capabilities in that area. But the expertise for how to do that how to do it. Efficiently multi factor authentication. All those things needs to be a discipline that an agency understands and then you know sinking in connecting with a a source of authorisation. So they are who they say they. Are We've authenticate them? But do they have the rights to access some feature function on the Alexis skill or voice skill based on some authorization control? And that's another thing you have to figure out so Amazon. Offers something called account linking which allows you to link some back end system which may say all right? They're trying to access some medical record Based on who they are they can access this medical record but not these other ones or some subset of some source and that those two things authentication authorization to be built into the solution. Now you and your company orbiter have been working with the Mayo Clinic. Can you talk about what you've done with them? And what the results been GonNa talk about. What public so we we help them develop their initial foray into voice which is a first aid skill though was published Initially to Amazon Alexa and then subsequently to Google assistant even in a chat Bot form and we worked with them to help convert their existing digital content into a voice. Ready form as sounds mundane but it's It's a very important thing to solve and not just with Mayo Clinic. But anybody WHO's trying to get into a voice if they have an existing digital experience like a website or mobile APP with content. And They WanNa take that content clinically vetted healthcare related content and convert it into voice. Ready form it's a process it requires technology requires curation acquires. You know medical expertise and vetting. Because you don't just take a two pages of texts that describe the symptoms of diabetes and put it into an Alexa skills not that simple And nor do you just say I'm GonNa just ingest this and let the AI. Engine figure out how to serve it up into a voice. Application requires a clinically reviewed process so That's a bulk of what we've been doing with the Mayo Clinic since we first engaged us to help them through that process and so can you share with us any results. I mean are people. Do you find that people are using the voice application more to access that information. Did they find it helpful? Anything you could share with. Do you find it helpful. I'm an award-winning voice. Skill male won award. They're very proud of and But they're also very pragmatic about it. It's an IT's a voice application for answering questions about first-aid outweigh treat a sunburn. What do I do if I got a spider bite? So it's not like I'll pick one. It's not like the jeopardy game where you're gonNA play it every day or it's got this addictive quality to it. It's a it's an experiment and delivering voice content healthcare continental voice first world and the other thing that the Amazon or the. Excuse me the Mayo team done. Is they've taken that same. Sort of voice. I voice ready content and publish it out to Amazon as what's called. First Party content so you can ask enough questions in depending on the question will come back and say well. According to the Mayo Clinic the answered question is this right So there's a multi step process. I'm from the Mayo Clinic. The measure of success is is clinically dead high value content available through this next generation digital channel voice and. I'm happy to say with the work that they've done with our help. It is and there's a lot more to do even they're not just With what Mayo has because they have literally mountains of content but a lot of other organizations that. We're working with are keen to do this as well. Do you find that since with voice has been around now for a few years. It's growing bigger. Do you find that a lot. More people in the medical space are more open to using voice and understand what it is or is that still a struggle. It depends on who you're talking with I'll say that the clinicians doctors at these major systems they're all over it and in fact It's been almost a problem for some of these systems that you know the the major healthcare systems have almost had to say hold on. Hold on we understand that you want on Alexa device in the ambulance. But we got to think this through right. What are the security implications? How do we do data integration? How's it part of our larger digital strategy so The interest is very very high and in those organizations where the clinicians the doctors have a lot of power. There are things happening and a lot of pilots but we're also being pretty sensitive to the CIO's at these M- in NCO's major systems recognized that you kind of have to crawl before you walk and run and so we're working very collaboratively to making sure that we've checked the right boxes on the security and privacy side. We check the right boxes on an enterprise scale ability size we'd were. It's not in our interest to help them roll out a whole bunch of point solutions. That aren't really secure aren't really integrated with the rest of their digital infrastructure. So we're we're an enterprise solution provider and so we're trying to be very thoughtful on that front. And why personally did you get more into the healthcare space within voice? Okay Stop. I asked this question a lot. I think it's very missy where people have come from. And what gravitates them to a particular section of the? Yeah well so. The backstory is orbits been around for not quite five years when we started. The company actually had a different business a different area of focus. Technology guys first and foremost and Even though we said on day one we want to go after high value problems. Important PROBLEMS WANNA fall in love with the problem before we fall in love with our cool technology. What happened is we built a pretty compelling platform for digital health and the Amazon technology and other technologies voice. We're really starting to make their way into the consumer world and among the leadership team at orbit we had gone on bought these devices right and my personal experience was taking that an Amazon Echo. I version into a friend of my parents of vision impaired guy named Arthur and saying Arthur. Just try this for two weeks and let me know how it goes. After two weeks I came back to see him and he said this is changed my life and was an epiphany really because I thought this is real. This has the potential to transform people's lives. How do we make the scale? And so that's how we got into doing. That's the passion that drives what we're doing and the stories that come from our just very satisfying.
Improving Patient Outcomes with Telehealth with Mike Baird, President at American Well
"Welcome come back to the outcomes rocket such a pleasure to have you tune in again. Today I have the privilege of hosting Michael Baird. He is the president of customer solutions at American American well prior to this Mike was co founder and CEO of Busia. He launched a visa in two thousand thirteen with the goal of improving access to telehealth by eliminating barriers to adoption for health systems and delivering on the triple aim of reducing cost expanding the reach and improving the quality of healthcare American. Well acquired a busy in two thousand eighteen expanding the capabilities of the American wealth platform in the acute space prior to American well. Mike held senior positions leading strategy marketing and product development teams in Tandberg Cisco McKinsey and Company and Dow in these roles might use his passion for technology to solve complex flex problems and delight customers. Mike holds a bachelor of science in Accounting Kumla from Brigham Young University and an M B a a degree with distinction from Northwestern University here in my hometown of Chicago so Mike With without any further. Do I wanna just welcome you the podcast. Thanks so much for joining us. Thanks so happy to be here. So what is it that got you into healthcare so most of my career has been in technology and not in healthcare and I had a moment in Oh it was probably twenty ten twenty eleven where I was working at Cisco and got involved in some of these early early telemedicine pilots using carts in the emergency department to treat patients quicker and I had this sort of revelation that you You know the guy that's been in technology for a long time. Everyone wants to be google before it was google right because by the time it's Google all the gains have happened. And it's you know a calm. Tom and technology and spread everywhere. But YOU WANNA be there before it's happened and I felt like wow. This is a technology that is going to absolutely transform lives and the way that we get care and from that point I felt like I had no choice but to jump in and that really it was almost that technology draw of awaits aged. Dramatically changed people's lives that pulled me into healthcare. And then once you're in you stay because you get the benefit not only working on fantastic technology but improving people's lives and that that one two punch that combination is unlike any industry. I've ever work then. Yeah I agree my. It's invigorating. The be able to have that that impact. And so you saw it you you look ahead. And it was a no-brainer for you. You jumped headfirst you in. Is that when we started a busia. Yeah eventually led to busiest so for a couple of years I I ran the healthcare collaboration teams within CISCO DOC building some of these products to serve hospitals and as it started to grow I felt like it was something that could grow a lot faster with a dedicated focus and and so kind of came to a a mutual understanding with Cisco and they actually helped and encouraged me to spin out my team and starts of Busia and that was the beginning of of my journey In twenty thirteen and sort of over the next five or six years we. We went from kind of a starting at zero to Being in thirteen hundred hospitals and you know doing hundreds of thousands of telemedicine cancelled and saving lives. And it was just an exhilarating journey. Yeah and I think that's the right word Mike and Gosh I mean just pause here for a second and say incredible work you know for the people listening to the podcast. They're they're knee. knee-deep neck deep in either trying to implement solutions as a provider or a solution provider wanting to help a health system or even just from the payer aspect but the scale that you guys achieved in such a little time is worth of recognition. What what was the secret sauce if there was one that help scale like that? Thank you for that. By the way It was probably naievety one of the great great things about transforming healthcare and not necessarily being a citizen of healthcare industry is. I didn't have any idea was the regulatory environment. It was like what the challenges were like how you know. The payment cycles go and healthcare and in many ways that lack of background with actually our greatest strength. Because we didn't know the things that couldn't be done so we sort of dove in and tried to figure it out in many respects. I think we've seen that another innovative companies. Even help care that win technologist kind of coincide with healthcare instead of how those collisions and come in. They don't come in with necessarily the burdens burdens or the background. And they help to regulatory which is which is very difficult and you have to learn it and I think the best companies come out of partnerships between and you know technologists and clinicians that can do both right because obviously you have to be in line with the regulatory environment and the payment environment and remember seeing them things of that nature. But you need the innovative kicks to get going and then a little bit of the the grounding reality comes from the clinical side but combined signed see great innovation and I think coming from either side. It'd probably wouldn't Hapoel. And it really is in partnership
It All Starts with Data
"Hugh Welcome to the World Transformed Hayfield thanks a lot for having me it's absolute honored to be speaking with you well it's great to have you on you know I was reading over that list of topics there the streetlights smart parking intelligent traffic and security and we were talking about some of those things when you and I have met up at the Smart City oppose him last month and we you know there's there's a lot of discussions going on a lot of people throwing a lot of ideas around smart cities and one of the things I know list is that you've got a kind of a different take going into smart cities than maybe everyone else does when I when I had free matthews on the first installment of this is the first question to her was how do you define smart cities and I think I'll probably end up as out of everybody that I have on but I I really like where you were you start with him when I talked to Franny it's like when you talk about smart cities it all comes down to data but I would say your position is it all starts with Beta right absolutely and I mean just to answer the question about what what is a smart city I I mean I think first off all cities would would be a little a bit different in terms of their definition of a smart city but second to that I've never heard a single city called himself a dump city so interesting yeah we'll throw that out there you absolutely It starts with with data from my perspective when the smart city bom kind of kind of kicked off it was a premise that cities have a ton of data and they're not doing anything with it and so fast forward a few years and every city that I'm in I see you know solution the providers coming in and they're selling hardware whereas from my perspective I WanNa understand and I think it's important for the city so understand what are you have to day and look at the look at the number one number two number three initiatives and start with the data that you currently have and then move forward with what improvements you would like to make to to solve for the initiatives that you have for the for the stadium and its citizens absolutely well I one of the things that I found interesting in our discussion was yeah you can you can look around and see that there are a host of solutions offered for smart cities and some of its hardware and some soft solutions and people have while they have methodologies there's there's a whole lot of there's a whole lot of infrastructure showing up in support of smart cities but it does kind of come down to this question of well okay so you've got a solution have you identified the problem I right do you know what problem you're trying to solve with smart cities maybe people need to take take a step back and look at that when I absolutely I mean it was you know initially it was streetlights everyone you know jumped on the re lamping yes it is of upgrading the street lights to led's and then connecting them and then from the connecting of the street lights now the ability to deploy other sensors and and things of that nature and and while I'm not in disagreement with that I think that that's not the city's biggest problem the cities themselves have have a number of challenges starting from the inside in terms of the vertically integrated organization engage with themselves all the way to the OT side of the of the world where you're you're you're deploying all of these Sensors for people owning and vehicle counting and and what have you environmental monitoring and everything of that nature but again I when I look at it it's Oh city have to have a vision for what they seek to achieve and then they have to start asking the right questions of other solution providers to ensure that these solutions are actually going to solve my problem or move me in the right direction so I kind of I kind of look at it whereas the solution providers are understanding that there's problems in the city and they think that well if you if you deploy mine hi solution we will provide you these new insights and I would argue that in a lot of instances there's data already available within the city now it may not be it'd be quality data that that you're looking for but you should start with that to identify where you need to augment and add or improve because whatever else you're gonNA get from any new system you put in place or any especially any new device you put in place of Ugo Smart Street lamps or Smart Street lights thanks what are they going to do what they're going to produce a bunch more data you're going to have even more and you haven't figured out who the daddy you got yeah exactly and and on top of that if if if I'm a city I'm GonNa see I O or I'm the city manager and I have these vertically integrated organizations and street lights are deployed so public works is looking at the street lights and someone else's looking at something else and then the it department looking at something else and I don't have the data fusion that is going to deliver to me a a single pane of glass which I can say oh I see that the street lights are are operating or day burners I have I had these other things but there's a lot other activity that's taking place how do you how do you utilize that data to invoke either different behaviors or salts for public safety issues or things of that nature across the board and then provide those insights to the vertically integrated organisations that need it right right it just it it makes a lot of sense well let me ask you this what one of the things that I've been hearing a lot about is this focus on regions rather than rather than city said talking about talking about smart regions it was one of the ideas that kept popping up at the symposium am so I I guess this is kind of a two part question one is why would we think about regions rather than just cities is questionable one and number two is if we do that it doesn't the data issue become that much more complex because then we're dealing with data from a lot of different municipalities or jurisdictions or what have you you know that that is a huge topic and and here's a let me give you an example one of the first cities that I worked it's Palo Alto we go through and and we help them in terms of using the data to provide visualizations for the traffic you know as a monitoring aspect of of the solution and we improve the traffic flow there but ah I go to the neighboring city mountain view right Sunnyvale or Santa Clara or down to San Jose I don't have that same experience and so it becomes very clear that that and I'm not saying that city by city is not is not good it's it's great every city needs to have had these initial it is and and and work being done but if I have a regional approach and we solve the challenges associated with procuring Senate and we solve the challenges with a collective vision and we solve the challenges of data utilization and what data is going to be used for what solutions now I get to have a an experienced going from city to city that is the same and that has to be part and parcel to The conversation of of improving cities overall
The Role of Technology In The Business For Sale Marketplace
"Navy, six hundred fifty episode of this podcast. My mission is still to cover every industry and how it's been transformed by technology. I'm not mission is far from over. Let me tell you the most passionate about featuring voices of all ages. What people who cannot remember a time before the iphone or if you have ten thirty years experience in an industry, it really doesn't matter because whatever your age, your life and your business, all work-life all been transformed by technology at some point on all of these stories and experiences that we share on a daily basis all equally as important, and that is why I record this show every day. I also want to try and eliminate any bias or stereotypes and just try to learn for people directly about how. Tech is impact their world and their industry, and today's guest as Bob house, and here's president for a company called by his cell dot com and bisque west dot com. The internet's largest and most heavily traffic business for sale marketplace. For example, bis, buy-sell curly has an inventory of over forty five thousand businesses for sale a more than one point, four million monthly visitors and best buy. So also one of the largest databases for sale compatibles for recently sold businesses and one of the industry's leading franchise directories. We're not discovered that is by saw was actually founded in nineteen. Ninety-six an in two thousand twelve became a division of coastal group. This got me thinking because to put this into perspective, this company has been around since the days of AOL yahu GIO cities, blockbuster like us Kodak. Now they were all household names, but whereas by so is still going strong. All these other companies have just mentioned a long gun. So for that reason alone, I respect everything they've achieved, but I'm also entr. Read about what changes they have seen in this time and how technology is transformed their world, but infamy book and hold on time. So I can be more is all the way to San Francisco. So we speak with Bob house who's going to share his insights about the changes here seen managing the internet's largest and most heavily traffic business for sale marketplaces. Massive will welcome to the show. Can you tell the listeners about who you are and what you do? Sure. Yeah. I'm Bob house. I'm the president of the business for sale division at co-star group. Co-star group is leader in commercial real estate information and marketing services, and we operate the two leading what sites in North America for businesses for sale biz buy-sell dot com and biz dot com. The number one and number two marketplace's respectively by listings and traffic and up leads that we generate in our market here. Now, this bar Sal is the internet's largest and most heavily traffic business for sale marketplace bringing small business spies and sellers together, but just set the scene on a and tell me a little bit more about who your clients are and what kind of problems you solve them. Yeah. Absolutely. So our clients, our advertisers who want to reach offers with specific business opportunities, business listings, and by entrepreneurs who are obviously looking for his opportunities. We also served franchisers who are looking to grow their franchise systems and expand their their networks. And finally, we serve financing partners and other cuss mall business solution providers that play around the small business transaction space. So the problems we solve for business brokers, that's a big group of customers for us. They carry a lot of the inventory that's our platform. And you know, there were driving deals for them through the high traffic we receive. So they're finding buyers, fees opportunities, and we're also source new mystics for them by advertising their services on our websites for owners visits. Owners, we provide education to real to help value and prepare business for sale. And then the ability to market directly at some owners choose to do themselves, then you know, for franchisers again, it's it's sourcing these buyers and expand their systems and resellers the smoke Asians as well. And finally, of course, you know, our end users are entrepreneurs looking for their next opportunity either maybe the first one or through expansion expanding their their existing business empire through new occasion said when I did a research audio cars, I quickly learned that this by Sal is facilitated over a hundred thousand successful business sounds, and these wizards have by over one million times