21 Burst results for "Herb Kelleher"

Teaser: WorkLife Season 2

WorkLife with Adam Grant

03:05 min | 1 year ago

Teaser: WorkLife Season 2

"I'm Adam grant, I'm an organizational psychologist. No, don't organiz closets. And definitely can't cure your OCD. I studied how to make work not suck. And I love learning from people who are especially good at them. Like this guy. This is herb Kelleher the founder and longtime CEO Southwest Airlines. And this recording is from the floor of boxing ring. A few years ago, south west got into a legal tangle with another airline over a slogan. They shared they didn't go to court. There was no loss of. Herman is rival CEO decided to arm wrestle for the rights to the tagline. The winner. What followed was a giant arena? Smackdown that you tons of press and raise money for charity, very much, not business as usual. But herb wasn't just a guy with a good nose for flashy photo ops. He had a lot of heart. He even wants the time to call a young, nobody an unknown. Professor says a grant is a herb Kelleher Southwest Airlines. Would you please give me a call to let me know his colleague was too sick to send me a minor Email? She owed me look forward to talking to you. Herb Kelleher was living proof that you don't have to check your heart or your sense of humor at the office door. Sadly her passed away at the beginning of the year to honor his legacy this season. I'm exploring ways to make work more, creative and more fun. What if you had more of that in your work life? This is season two of work life, my podcast with Ted inviting myself inside the minds of some truly unusual people who've mastered something I wish everyone knew about work like people who excel at making connections. Even when we all know networking can be a little awkward, a friend of mine thought, she was putting abundant appetizer in her mouth only to realize that it was a piece of their art to close friends who also happen to be ferocious Olympic rivals. We finished and I hear Chalene go was hard IT's blood. And then she goes, so awesome. As like, you know, what I'm going to find out. Exactly what I made sure like an Oscar winning director who deliberately recruits disgruntled people and turns them into innovation machines. I want racing cars that are spinning their wheels in a garage rather than racing you open that garage. And man, those people take you somewhere, and we'll search for the holy grail of workplaces the office without. Tolls. There's some evidence that it's a contagious disease that spreads don't work with them. And don't work for them work life season two launches March fifth. Subscribe on apple podcasts or wherever you know, the drill. Podcast. What's the podcast?

Kelleher Southwest Airlines Herb Kelleher Ceo Southwest Airlines OCD CEO Chalene Herman Apple TED Oscar Professor Founder Director
"herb kelleher" Discussed on Uncontrolled Airspace: General Aviation Podcast

Uncontrolled Airspace: General Aviation Podcast

01:47 min | 1 year ago

"herb kelleher" Discussed on Uncontrolled Airspace: General Aviation Podcast

"Two radio powered aircraft and and rolled out on on one nine at DCA and got to the ramp. Yeah. Yeah. So hopefully that won't happen again. But hopefully that won't happen again. Or if it does have the same time about come. Yeah. But the parade of aircraft cool thing cool thing other shutouts, what do you got? Somebody want to David you met. Herb kelleher. Oh in a do this now. Well, we're we we certainly want to say a few words I may elaborate on the episode, but we may elaborate in the after show go ahead. He's right back. Okay. But David certainly just say a few words about her Keller. Well, can't say too. I can't say enough about herb Kelleher. Herb Kelleher was the lawyer that helped Dallas area businessman, start Southwest Airlines and eventually very quickly. Herb went to work for south west because they spent five years fighting court cases from other airlines trying to keep them from starting an airline that was only going to fly within Texas. Uh-huh. That was that was the concept. So they didn't need to to get the FAA's permission didn't need to get the. What was it civil aeronautics board in on it because they were just gonna fly interstate not interesting, and well, her rose to be chairman live long enough to be chairman emeritus, and he and the secretary who wound up being president later on they revolutionized the airline industry with the I really truly and consistently successful low cost carrier south..

Herb kelleher chairman David DCA chairman emeritus Southwest Airlines FAA Keller Texas secretary president five years
"herb kelleher" Discussed on Airline Pilot Guy - Aviation Podcast

Airline Pilot Guy - Aviation Podcast

04:57 min | 1 year ago

"herb kelleher" Discussed on Airline Pilot Guy - Aviation Podcast

"Printed. Titanium part located under the pylon. Connecting jet engines to the wings of the plane since then a number of. Engines have fallen off. No, wait a minute. Seven forty seven. The number of such parts has steadily increased for instance, Boeing already has sixty thousand three D printed parts used in its aircraft, which is still relatively a small number considering that a Boeing seven forty seven consists of six million parts, both manufacturers, however agree that three d printing technology provides them with entirely new benefits and opportunities such as manufacturing complex components that would not be possible with conventional production methods. Now, I think of three D printing as those little printers that you can buy from mono, price and other places that use plastic, but three D printing is also something that they can do with titanium and other steel things and metals, and whatever that's probably term for it is additive manufacturing. There you go AM baby. That's the future. Not not a I am got into a m PM. Yes. All right. Thank you Chris for sending link to that. Now. This is significant Southwest Airlines is one of those airlines that was just a doing things extremely different in the aviation world many many years ago, and it was led by a gentleman named herb Kelleher he founded the airline and he died yesterday at age eighty seven and that was when was this article a couple of days a couple days ago? And but he he lived a nice long life eighty seven years old. And this is an article that was published quite some time ago. I think it was early was in the nineties or the two thou- early two thousands anyway to Ninety-one, thank you. And there's also an accompanying video from Utah. Bob that someone sent us as well that I believe actually it was the euro that sent in the sixty minutes interview, Southwest's herb, Kelleher, very interesting and informative video that you should all watch because you can kind of get a feel a taste of this guy's personality, which I think was a huge factor in the success of this airline and many many airlines out there today use Southwest's model as a model for their business plan for operating low cost carriers, and anyway, he he was quite the man very funny guy, and we're going to really miss him. But we're really going to, you know, bask in all of the wonderful things that he brought to our industry for time for a long time to come. Hurt Keller was really the one of the founders of low cost airlines southwest isn't necessarily that any longer. But when they started who can believe the legacy that they turned into the legacy carry that. They are also if it weren't for herb Kelleher southwest and the arguments that took place between southwest and braniff continental us an would not be as big an airport as it is. And they also talked about a. Right amendment and all of that. Yeah. Field. And he was really just just did things differently at a time when everyone was kind of doing things the same way. Right. Yes. That that interview from sixty minutes is you know, has a lot of interesting information regarding that, and they kind of focused I guess during that time America West and southwest were really butting heads for the the right to basically dominate Phoenix sky harbor and the America West CEO was not very happy about Southwest's their their efforts there. Yeah. Herb Kelleher also brought hot pants to the flight attendants of south west if you'll remember that was one of their selling points, quite a while when they first started I'm not trying to be even sexist and everything, but it's really true. Yeah. In fact, again, watch that video you'll see exactly what Mike is talking about there. Things have changed quite a bit since the the nineties and. But anyway, so we're gonna miss herb rest in peace, sir..

Herb Kelleher Southwest Airlines Southwest herb Kelleher Keller Boeing Bob Utah Chris Mike America CEO sixty minutes eighty seven years
"herb kelleher" Discussed on KLBJ 590AM

KLBJ 590AM

07:37 min | 1 year ago

"herb kelleher" Discussed on KLBJ 590AM

"Who need help. Maybe you have a question about understanding, what goes on inside a car dealership because that is the reason that I started this show, just always. I got the car business in the seventies. Started out washing cars didn't have relative around the dealership or anything like that. And worked my way up through the years until it the PICO five dealerships and sold them all in six. But it always amazed me why car dealers. Such a shroud of mystery around their business. There's nothing that should be mysterious about it. I mean, there's just not it's kinda really simple. You take every customer that walks in the door and figure out a way to sell them a car. So you you've got to agree with the customer the customer has got to pay a fair profit. And it's really kinda that simple now that's not true in all dealerships. And I think that's what's made this show. So successful for so long is the difference between the good ones and the bad ones. And the good ones just wanted. They want to make a fair profit. They want to give you a good experience. They wanna to get you in and out of there. So I can get onto somebody else. And most of all the then won't you buy from them again. And you've lot of us have had experiences where we bought a car when I did the deal, but did not. I mean, you're you're leaving. They're saying I will never buy a card in this place again. And for me when I was in the business. It was that person. Who's scared me, the most I call them the silent customer, the one that does it give you an opportunity to make things right? They just go away. And there's nothing you can do about it as a dealer, and it was very very frustrating. So I decided that we would start to show it here. We are today and every single show well, not every single show. But probably ninety nine percent of the shows in the last seventeen years metro fat kicked Kevin McCarthy, he's been here. And all because you had an idea for what you called when we talked about it when you called me and said, hey, I know you're waiting out of non compete, but you know. Would you be interested in never done radio? Would you be interested in helping me show me how to do a radio show? You know, 'cause I've got an idea for a show, and I just want to see if there's any interest out there. If people would like to know what really goes on in a dealership when the salesman goes and says, well, let me speak to the manager for example. Right. And was should sure I'm got nothing to do. You know, if legally I can't do anything in a big you had to get permission from. The owner of the corporation that let me do the show, but it was on a little radio station that didn't have rating. So sure knock yourself out. Nobody's gonna listen. Anyway. Did. Phone started bring we were literally on a radio station that had no measurable audience and ten minutes into the show. The the switchboard was full of callers wanting to talk to Jerry, and it's been that way now for we're here. Yes to if you've never done it. And maybe you missed them in the newsletter or your recent subscriber. But I wrote forty stories about my days in the car business, and I call it true stories from a former car dealer, and it was a fascinating read for so many people and stopped at forty just because I run out of ideas on thanks to to write about about situations that happened I rented ideas, and frankly and needed a break. It was it was hard. That was hard writing for me. And I'm kind of a I've been riding my whole life. But you know, trying to remember things that happened thirty years ago and excited car dealership, but but some of the stories are really funny, the very first one probably the group, but then summer, sad, some will make you cry. But you get a real insight into me as a car dealer and what went on. We're in Dallas. And we learned just last twenty four hours that herb Kelleher had passed away. Herb was the CEO and founder of Southwest Airlines. And if you're outside Dallas that my herb Kelleher may not be a big deal. But if you were here, he was a big deal. Well, it was a tiny little airline that was just a regional airline that is now one of the country's largest carriers and arguably the most efficient oh easily to one of the stories that I wrote about was about the grand opening of my big Ford dealership that I built from ground up, and we had a lot of press there the day the grand opening and ribbon cutting and all that and one of the reporters who ironically is Terry box. Now works for us. Here you say. But he was the he was the business writer for the Dallas Morning News. And he said, what are you aspire to be with this new dealership, and I said, I want to be the Southwest Airlines of the carvers, really. And it wasn't four days. I got a handwritten card from herb Kelleher. That said, hey, I know about your dealership we want to be the prestige Ford of airlines. Oh, my oh, yes. I did. Let's go to say, you're you couldn't have worn the same hat out that day that you wore in one of the highest compliment anybody could have ever given me Cindy, Santo, San Diego, California, welcome. Cindy. How can I help you? I'm sorry. I was calling you because I'm interested in purchasing an Audi the eighth street of two thousand nineteen currently I'm driving Honda Accord. And I wanted something a little bit smaller. Yeah. I thought about that the cards, so it's. I have I've had I've had Audis in the past in the thought they were great one thing out. He does. Consistently is their interior quality is amazing. The other thing that that that a love about is. They're just flat fund drive, and I haven't had a three and a few years. I did have it back. I think twenty sixty two thousand seventeen I remember the car very well. Even I drive over one hundred a year. The this was a manual transmission? A three, and I just had a blast in it. And I'm Kimberly not a smaller car person, but just zipping around and parking this thing and shifting gears. It felt like it had more power than actually did got great gas mileage Scindia Aki think of a single thing. Bad to tell you except I don't have an Audi dealer in southern California. But hopefully will soon. New track are used let the car pro hell one eight hundred nine to six seventy seven seventy seven. There's.

herb Kelleher Southwest Airlines Audi California Dallas Cindy Dallas Morning News Ford Kevin McCarthy salesman Kimberly Jerry San Diego writer CEO founder
"herb kelleher" Discussed on NewsRadio KFBK

NewsRadio KFBK

07:08 min | 1 year ago

"herb kelleher" Discussed on NewsRadio KFBK

"A story southwest general. And what a what a pleasure and no losses incredible to his employees. Incredible support across the way. Yeah. Never lost money that heads. They put on an oil on oil prices. Let me ask question more. Herb Kelleher, squirrel because because. Guys like that are unique. Everybody can't be a superstar. Fund industry would have you believe they're all superstars. I find it flamboyance with numbers. Equals higher price. Journeys? And here's a great, man. And we used to watch for and have fewer handlers. David people handlers who shouldn't have. Well, they got the general counsel reverberating in their head all the time. Well, that's just why don't they just they're part of the two percent economy. Yeah. He was quite an original. Herb Kelleher wasn't original. No question about it. And yeah, he didn't let all the normal corporate trappings about lawyers and PR departments get into way. He just got out there and said what he was thinking eighty seven years of age. Survived by his spouse. Joan who he married in nineteen fifty five so yeah, he was a lawyer. He went to NYU law school. But he was he didn't act like one. He was unique. And what they talked about oil prices southwest did something I you go. Why why wasn't anybody else thinking about it? He was like the first one to hedge oil prices when oil prices went up some some quarters. He made money on a higher oil prices didn't hurt him at all. So herb Kelleher is going to be missed as a truly unoriginal that started Southwest Airlines and built it into what it is today nother on my obits page earlier this week. Blake nordstrom. Of the Nordstrom family who along with his two brothers ran the Nordstrom department store chain he passed away Wednesday morning. Of cancer fifty eight years of age. So the three brothers now to Eric and Peter are running the company but fifty eight years of age, and I grew up in Seattle. That's where Norstrom started. That's where the Nordstrom brothers. Also grew up. I knew the family. The boys were a little younger than me. The father was much older. Grandfather was the one who who started that company that it was Nordstrom shoes. That's what they were. They were shoe store and the father, and then these three boys built Nordstrom into what you know of today, which is very successful luxury point, but moderate pricing. For luxury items in in that whole retail environment. And then one more which is a young woman who when I was at FOX business. I would have her on my show or when I would sit in for Lou Dobbs one of those shows brief Payton. Embry passed away. In between Christmas and new years. Twenty six years old. She was a conservative writer and commentator for the federalist and for a twenty six year old woman. She was extremely poised very smart. And she died after a sudden illness and what she what happened. Was the reporting is is that she got the flu. She got the flu. And the flu apparently has surged recently, and I think it's simply because of the holidays and a lot of people been out and shopping and going to functions and parties, and I don't know how you spread the flu. I saw a report earlier today that said you gotta stay ten feet away from people because if somebody coughs or sneezes the flu virus can travel ten feet. So if you see some body within ten feet of you step away Steph away, but Bree. Shocker. She's twenty. She was twenty six. A rising star smarter. So whip lovely young lady and. Out of this flu virus, she apparently also was affected with meningitis. And I I don't know how that works are than it is you don't want meningitis so swine flu and meningitis and within a couple of days. She passed away. So. God bless all these people. They all were unique in, but it was just been a been a bunch of them lately with these. With herb Kelleher rounding the list today. They're all everybody. We're all unique. But these were. Fascinating people that were all very successful in their own, right? All right. When we come back. I want to tell you the story. That was Jonestown the Jonestown massacre. From nineteen seventy eight. The killing of congressman Leo Ryan. His one of his staffers young woman by the name of Jackie speier. She was twenty eight at the time. Gunned down on this airstrip in the middle of a jungle in Diana. The same weekend was thanksgiving weekend in nineteen seventy eight. For people that were in San Francisco in that area. Which is where Leo Ryan represented, the San Francisco peninsula. George Mosconi was the who was well connected to James Jones of Jonestown. He he had political connections with him guy was a nut. But the same weekend George Mosconi was gunned down in city hall along with Harvey milk. Who was the time was very unique to I really well known. Outed gay man that became elected politician. By guy named Dan white who was a fellow member of the board of supervisors in San Francisco. So it's it's it's an amazing story. And I want to set it up, and then we'll talk to to Jackie speier about her experience. Out there in she got a new book out about it. We'll talk about this. When we come back. Stick around. Enjoy.

Herb Kelleher Nordstrom flu San Francisco Nordstrom brothers Jackie speier Blake nordstrom meningitis George Mosconi congressman Leo Ryan Southwest Airlines Lou Dobbs Dan white general counsel city hall Harvey milk Joan David
"herb kelleher" Discussed on How I Built This

How I Built This

04:24 min | 1 year ago

"herb kelleher" Discussed on How I Built This

"But not compared to my experience who you pushing for expansion and growth and all those things during your tenure. Oh, yes. I mean, Southwest Airlines expanded enormously, you know, from a very small base. But I soon realize it was a speech that I went to here. Where a guru said if you can improve corporation five percent a year, that's a miracle. I said, oh, okay. I was trying to do twenty five percent. Maybe that's why I was feeling a little frustrated. So it really brought my thinking, you know, more in line. You know, I'm thinking, even if it might have seemed like it was a slow process for you. The fact that southwest was growing and can prevailed in this industries is pretty remarkable. And it's pretty unbelievable given that you know, so many of those early competitors. Don't even exist anymore and some of the great conic airlines TWA Pan, Am they're gone exactly many of them. They're very few left. What mistakes did they make that do seem not to have made? Well, we just did things differently. Like market share, you know, shibboleth supposedly. And I told anybody that they mentioned market share. I punch him in the nose because here all these big companies fighting over their market share and losing money in furloughing employees. Yeah, let's focus on profitability. And if we have four percent of the market, we're profitable. That's better than having ninety percent of the market and being unprofitable. What's the value of south west today overall? Yeah. Oh, probably twenty billion dollars something like that. So we're talking about one of the biggest airlines in the United States easily in the world in terms of passengers carried son believable. Yeah. It really is. It's like I've had too much wild Turkey and fantasizing. When you started the company how much how much did you invest personally invested ten thousand dollars, which must be worth quite a bit today. I imagine we'll it's gone up some since then. But at the company is what I thought was a requirement of good leadership. I always turned down pay increases bonus increases to set a good example. I thought for all of our people, of course, the stock that I got Rosenbaum Asli in value. But that was in lieu of cash compensation. See were you mainly paid with with stock options? Yeah. Basically was talk. I got the biggest kick out just to give an exemplar when I did a stock option deal in lieu of pay raises with our pilots. So they get Southwest Airlines stock options in lieu of the pay increase. I took no pay increase along with them. And I'm not trying to single anybody out. But there is a the. The head of an airline that was more than Southwest Airlines and on the verge of going out of business who salary and bonus for three times what mine were Southwest Airlines. And that's the way I wanted it probably like are you worried that some, you know, some young, you know, her Keller type characters gonna come around and put up some upstart airline and knock southwest west off. It's thrown I'm concerned about it. All the time. I vote to let her employee's. And it was about my ten foremost concerns for the next decade of Southwest Airlines. Okay. Yeah. And number one was us that we ignore competition that we get complacent that we get cocky, and I used to line think small and axe mall, and we'll get bigger think they enact big, and we'll get smaller. So can happen. One day. Oh, it's possible. You know, I'm a history buff. And if you look at the largest companies in United States. As the nineteenth century turned into the twentieth. Most of them are gone. The central leather company in nineteen hundred nineteen o one was a seventeenth largest company in the United States. But it didn't anticipate what the advent of the Ford automobile with going to mean, you know, what it did..

Southwest Airlines United States Rosenbaum Asli furloughing Keller Ford twenty billion dollars ten thousand dollars twenty five percent ninety percent five percent four percent One day
"herb kelleher" Discussed on How I Built This

How I Built This

03:35 min | 1 year ago

"herb kelleher" Discussed on How I Built This

"But were you were you like what are you doing? I mean, I what we work together all these years. And now, you're I mean. No. We bought them later. You bought him later when they're on the verge of bankruptcy. Yeah. We bought news there. But it was there in nineteen Eighty-one. So I figured I'd better do what the board asked me to do. And come to Southwest Airlines fulltime was was what's your lines making money at the time? Yes, we've been profitable every single year for forty three years. I guess now. It must be the other airlines crazy because they were a lot of them have had good years and bad years. But it seems like southwest has just has never had a bad year while we've had years when you know, earnings were down, but we've never had a loss for full year since nineteen seventy two and we've never folow an employee at Southwest Airlines when the rest of the industry during that period up until now as probably thurlowe, I don't know a million and a half employees throughout the world. Basically, we looked at history and said, this is a very dicey business to be in the airline business. Yeah. So we may be flamboyant from the marketing standpoint, but we're going to be very conservative from the fiscal standpoint. And I established a rule of thumb that we're going to pay eighty percent of the cost of all of our new airplanes, internally generated funds and actually. Around up paying one hundred percent for most of our airplanes. So we had the largest percentage in our fleet of owned airplanes of any carrier of any size. So so what does that mean? Well, I mean, you're not taking on that. Right. When you do that. So when you get into bad times, you're not threatened by the debt payments, which is put carriers into bankruptcy out of bankruptcy and back into bankruptcy. You know for thirty five years, you know, her from from outside from listening to stories the airline industry seems so brutal. Is it do you think it's more savage than than other industries? I think that it's more competitive than other industries and one of the reasons for that is that our principal capital assets. The airplanes move at five hundred and forty miles an hour. And you know, if you have a shoe factory that that fails in Seattle as an example, you can't within hours transport that shoe factory to Chattanooga Tennessee to compete there. But if you're Seattle air service fails, you can have your airplanes in San Antonio where Chattanooga within a matter of hours. So the very mobility of your capital assets breeds a lot of competition like that competition. Like did you like being an airline CEO and in managing all that stuff? Was it fun for you? Well, I had to adapt myself. Yeah, I love being with the people that Southwest Airlines that was like a fountain of youth for me. They were so wonderful and entertaining, and you know, great to be with that part of it. But when you're practicing law, you're pretty much do your own thing. And it's a swift pace. Well, things didn't move swiftly at first. When I came to Southwest Airlines fulltime, and I'm we're swiftly compared to the rest of the airline industry..

Southwest Airlines southwest Seattle Tennessee principal CEO Chattanooga San Antonio one hundred percent forty three years thirty five years eighty percent
"herb kelleher" Discussed on How I Built This

How I Built This

03:41 min | 1 year ago

"herb kelleher" Discussed on How I Built This

"It's how I built this from NPR. I'm guy Roz. So throughout the nineteen seventies southwestern lines still only fly within the state of Texas. But then in nineteen seventy eight something really important happens congress decides to completely deregulate the airline industry and for Southwest Airlines. That means they could now start flying to new cities outside of Texas. Her at this point. You southwest is expanding and your competitors are no longer. Just Texas airlines, you're competing was like American and and and and Pan Am and TWA, right. Like, the national major international carrier start to become your competitors. Yeah. So we're we're people skeptical that southwest would be able to compete in the big leagues. Oh, yes. We were described as Texas airline that could only be successful in the state of Texas. Okay. Yeah. Then we Then were. we were described as a sunbelt airline that could not be successful outside the sunbelt. There was a press conference for went into Baltimore. Where one of the reporters there said, well, you know, Mr. Keller, he said, I know you've been very successful out west. But now you're coming to east the most competitive part of the country as far as airline services concerned. And I said, yeah, it's so competitive that when we start out here, we're reducing your existing fares by sixty percent how competitive does that sound. I mean with south west at that time were you guys already sort of no frills what we were. No frills. We're in the sense that we were short hole then that kind of restricts what you can do. You have relatively short flight. Tell like, peanuts and drinks. Yeah. Yeah. Exactly. And then pretzels, and that sort of thing, but you know, when we start flying longer haul like from San Antonio to Los Angeles. We had a press conference, you know, to nounce a new service and one of the reporters there said, well, you going to serve meals on those flights, and I said, no, we're not we're going to charge you four hundred dollars less per trip. Right. And I understand you can get a pretty good sandwich at Chasen's for four hundred dollars. So when at what point did you give up your lap practice, actually that was at the request the board of directors in nineteen eighty one. So you were still you still had your own law practice that you are doing other work for throughout the entire nineteen seventies. Oh, yes. Yell, and I'll tell you the truth, you know, I didn't really hanger to be part of corporate life because you know, lawyers have a lot more freedom to do their own thing when where they want to. But we heard a very excellent FILA name Lamar muse. It was a real battler to get the company off the ground and operational. He has substantial airline experience, and he did a wonderful job. And so, you know, finally in nineteen Eighty-one we'd lost assessor to Lamar and the board director said to me you've got to do it. And and did you want to do it while I felt had to do? And I'll tell you why. Because the start of the nineteen eighties. You had unemployment of ten point eight percent. You had a double dip recession. You had the air traffic controller strike, then Lamar muse the guy we hired to get the company off the ground. He launched competitor against us called Muser. He's he left southwest, and then launched a competitor. Yup. Says three years after he left gold music. How did you feel about that? Well, I thought it was somewhat immodest on his part. But because he called him us air after himself..

Texas Lamar muse Roz Southwest Airlines NPR congress Baltimore Pan Am Mr. Keller FILA San Antonio Chasen Los Angeles director four hundred dollars eight percent sixty percent three years
"herb kelleher" Discussed on How I Built This

How I Built This

02:56 min | 1 year ago

"herb kelleher" Discussed on How I Built This

"Did you? Keep your spirits up while Turkey helped. May provide. Hey guy may provide a little boost. But frankly, my spirit's just don't get down. I don't stress very easily. I'll give you an example only they had stressed glasses at Southwest Airlines years ago many years ago, and they invited me to come over and speak. You know, the fella that was running classes, and he said to the class, he said, well, you know, her undergoes a lot of stress all the time her tell the class how you handle it. And I said, I don't handle it. I like it that was the last time I was asked back to the class. So so you I mean you were going in and out of courtrooms for four years. How are you making a living at that time? Well, I was still practicing law may not doing a lot of other things during that time. What's led to very long weeks on one occasion? I was in the law this for two full days and at the end of those two full days. I've went home shaved and one to a fundraising dinner for. South west airlines. But that's kind of the the perseverance that at the mandated to help get Southwest Airlines started while still practicing law and doing many other things. So what happened in the courts with the with the south west case, it went through the United States Supreme court and through the Texas supreme court twice before we could fly and the Texas supreme court handed down an order nineteen hours. Prior to our first flight when was that that was the nineteen June of nineteen seventy-one we start flying on June eighteenth nineteen seventy-one what was the flight where did it go? The first flight want from Dallas or San Antonio. But the one that received all the publicity went from Dallas to Houston, and we were the underdog it was sort of David versus Goliath s you know, not just one but three of them. So there was a lot of news coverage about it. And that's the reason people paid a lot of attention. To it's finally getting underway. So were you on that first light, by the way? No, I wasn't. I was busy work to make sure there was a second flight. Do you? Remember that day that that I took off? And do you remember how you felt that you feel like finally this is done? Oh, it was wonderful. I'll tell you the experience I had when the first airplane game in it was over in Fort Worth Americans hanger. So I went over there nears this airplane after four and a half years. I wound up stuck my head in the back of one of the engines and mechanic, grabbed me pulled me back. And he said, you realize that frustrate I or goes off it will decapitate you. And I said at this moment, I don't give a damn..

Southwest Airlines Texas supreme court Dallas Supreme court Turkey South west Fort Worth United States David San Antonio Houston nineteen hours four years
"herb kelleher" Discussed on KLIF 570 AM

KLIF 570 AM

02:46 min | 1 year ago

"herb kelleher" Discussed on KLIF 570 AM

"Shortly after in Fort Worth Scott, sid way, KLIF news, founder of Southwest Airlines has died. The company announced yesterday that herb Kelleher passed away at the age eighty seven he changed the airline industry founding southwest. You got people out of cars and into the sky making flights affordable for many more people to fly regularly around the country Kelleher change the airline industry. Said Mr. Keller who stepped down as chief executive in two thousand one but stayed on as executive chairman and more recently as chairman emeritus police in McKinney, say a daycare worker jailed since December for allegedly severely injuring an infant boy. Now faces a total of eight warrants for harming other kids at after police reviewed surveillance video from the joyous Montazeri daycare, which shows evidence of assault on multiple children. Forty four year old. Jessica joy, we behavior came to light in December. After two month old inner care was hospitalized with eight broken ribs and a broken femur. The child's mother question bruises filed found on her child initially. She was told it was a result of a rough diaper change. We sit in the Collin county jail now on five hundred thousand dollars bond, a call for negotiations to continue from the senior citizen. A senior Senator from Texas John Cornyn took to the Senate floor after new senators were sworn in yesterday. There are a lot more productive ways to spend our time in congress, then ruthlessly attempting to annihilate our political opponents people we disagree with we can we have and we should strive to do better today marks the fourteenth day of the partial government shutdown as the White House and congressional Democrats digging over funding for border wall. Martin O'Malley the former democratic governor of Maryland and two thousand sixteen presidential candidate says he won't run for president in two thousand twenty. Instead, he says he's backing beta Rourke as endorsement of a Roku catapulted into the national spotlight is in his close. Texas. Senate race comes in a column published in the Des Moines Register. All righty. Then Fort Worth mayor bitsy prices. She will be seeking another two year term if re elected she would be the longest serving mayor in fort worth's history. You know, it's not about how long you serve. It's about what you get done and engaging with people on that the citizens of Fort Worth are willing to work with you and trust you to take care of their city. Price says she will continue to focus on neighborhood revitalization. Education with read Fort Worth and economic growth. You've heard of good luck. Charms for sports teams. Right. A lot of players are superstitious, but they won't admit it linebacker, Jalen. Smith says he's not as bad as others on his squad. Keep.

herb Kelleher Fort Worth Fort Worth Scott fort worth Senate Texas Southwest Airlines executive chairman chairman emeritus Des Moines Register Collin county Martin O'Malley Jessica joy John Cornyn Smith founder Jalen chief executive
"herb kelleher" Discussed on NewsRadio 1080 KRLD

NewsRadio 1080 KRLD

01:40 min | 1 year ago

"herb kelleher" Discussed on NewsRadio 1080 KRLD

"To know that herb Kelleher way does not make me immoral. The next generation drive into love field. We'll probably ask who the hell is her Kelleher. But I think the Dallas city council for at least provoking the question. There will never be another her Willer eighty seven. Six twenty four time to check on your money for army. No LLP for accounting and business consulting stock futures indicate a higher Wall Street open as the US and China schedule fresh trade negotiations for next week and renewed efforts to end a partial US government shutdown lift the mood. Big selloff yesterday, though on Wall Street with the Dow down almost three percent after apple lowered its fiscal first quarter revenue forecast, adding to worries about global growth s and p futures now though up thirty four NASDAQ futures up one hundred five Dow futures are up two hundred ninety one. Nymex crude is higher by two point three percent and just above forty eight dollars a barrel. Investors are focused on jobs today with the employment report for December do an hour before Wall Street's opening bell and fed chair. Jay Powell also gets investor attention. Delivering remarks in Atlanta this morning overseas. European markets are higher. After Asian markets closed mixed today. Gina Cervetti, Bloomberg radio. Gina we'll check traffic and weather together on the it's coming up. Speaking of traffic, two people killed in a wrong way crash this morning in Fort Worth..

herb Kelleher Gina Cervetti Nymex US Willer Fort Worth Jay Powell Dallas fed Bloomberg LLP Atlanta China apple three percent forty eight dollars
Herb Kelleher, Southwest Airlines' co-founder, dead at 87

KRLD News, Weather and Traffic

00:53 sec | 1 year ago

Herb Kelleher, Southwest Airlines' co-founder, dead at 87

"It is I think you have to have that spark in your DNA to start off with that your little bit of a risk taker your little bit of the visionary, you're a little bit of an idealist southwest CEO. Gary Kelly says Kelleher was a mentor and more importantly, a friend. Herb loved people. He just loved everybody. He loved life. And without a doubt, he loves south. West airlines. He had the biggest heart of anyone I've ever met. And we loved him right back. Kelleher was eighty seven Austin York. Newsradio ten eighty KRLD Ivo six. Now, according to their coach Dallas Cowboys are all set for the postseason. Full practices are done for the week of the Cowboys before their wildcard game was Seattle and stadium tomorrow night head coach Jason Garrett answered directly the question of how his team looked in those practices blocked. Dan, engaged ready to go. You know, whatever after-effects anybody had physically from the ballgame. Kind of put a behind him and

Herb Kelleher Dallas Cowboys CEO Gary Kelly West Airlines Jason Garrett DAN Newsradio Austin York Seattle
"herb kelleher" Discussed on NewsRadio 1080 KRLD

NewsRadio 1080 KRLD

02:13 min | 1 year ago

"herb kelleher" Discussed on NewsRadio 1080 KRLD

"North Texas business icon has died. Southwest. Airlines co founder herb Kelleher, who's eighty seven Kelleher and Southwest Airlines co founder Roland king sketched out their plan for the airline in nineteen sixty seven on a cocktail napkin, according to legend with a simple idea flying should be affordable for all Texans. Former Dallas Morning News airline reporter Terry maximum says Kelleher was larger than life. The moment you met her. He was he was your your best friend. You're the only one in the world in front of a he made you feel so good until reporter you have to kind of spec back from that. And maintain your objectivity in covering her m Southwest Airlines Terrel the business analyst, David Johnson was a close friend of killer meeting them in the late seventies. Johnson says Kelleher was originally a lawyer before taking control of the airline. Did something is very hard going from what is an essence an individual occupation. You know, a stand on your feet think on your feet, you know, trial attorney to somebody that could delegate and connect with you not only the flying public. But it's thousands and thousands of incredibly dedicated employees. Kelleher was eighty-seven Austin York. Newsradio KRLD forward police chief Joel FitzGerald will not be making a scheduled trip to Baltimore. He has been nominated as that city's new police Commissioner and was supposed to meet with community members starting today. But in Fort Worth FitzGerald was on a walk with his thirteen year old son who suffered a medical episode that required immediate surgery, Baltimore's mayor. Says the community meetings will be rescheduled. Now, Carol, traffic and weather together. And we're still looking at this really an accident in grand prairie the first one. I twenty westbound at great southwest Parkway. This was a fatality crash all westbound lanes are closed in the backup to that. There was a second accident that had I twenty close the back near carrier Parkway looks like that secondary accident maybe in the final clearing stages, but westbound twenty still closed down because of the fatality cracks so stay away from that stretch of I twenty. And from the.

herb Kelleher Terry maximum Southwest Airlines Southwest Airlines Terrel Kelleher David Johnson Joel FitzGerald reporter Baltimore co founder Texas Dallas Morning News Roland king Fort Worth Newsradio KRLD trial attorney business analyst grand prairie
"herb kelleher" Discussed on AM 1350 WEZS

AM 1350 WEZS

10:23 min | 1 year ago

"herb kelleher" Discussed on AM 1350 WEZS

"Kate's Kibble dot com. The funniest people I ever met that was not a comedian. Although he kind of himself one in a sense. He was brilliant. CEO? Herb Kelleher dubbed the eccentric, founder of Southwest Airlines. It was amazing how he came up with the idea for Southwest Airlines. Then of course, he really he did he revolutionized commercial flying and aviation, and he he did something for the passengers he made it more fun. He made it more affordable. There's no question about that. And as somebody who had a talk show twice in the Dallas Fort Worth area because that's where south west hub was I had a chance to meet him. And we had some great conversations. And he told me he listened to my radio show, whether he did or not he said that and we had a conversation about politics in sports business everything wrapped up in between. But he had some really. Busy funny comments that I wanted to scribble down immediately soon they left his lips because he was known to be that way. He he had a quick tongue with so interesting is he he was the lawyer, and he left his sperm can start south west in the sixties and the whole idea because he no he knew from flying was to have low cost transportation between a couple of cities where he had travelled Houston. Dallas and San Antonio the big. Cities where that we're located in Texas. So then. There were other competitors. Like Continental Airlines, they didn't want that southwest airline in the sky. So there was even a temporary restraining order at one point. He fought the van and he never charged anything in legal fees. He went all the way to the supreme court of Texas. They ruled in favor of south west the companies known for cheap fares lack of seating assignments. All coach cabins started flying in nineteen seventy one and really did revolutionize air travel. He really did. And he had that funny wit and the he treated people. Well, he was known for treating people who were firm. So so well that they wanted to continue to work for him. So he was the executive chair from March nineteen seventy eight until may of two thousand eight and as president and CEO from eighty one through two thousand and one. So isn't that interesting? I mean, he was so beloved he held the chairman emeritus title when you know when he died, and which was the other day. So at the age of eighty seven he dies on Thursday after the holiday and in his wake he leaves all kinds of stories a legacy. There is no question about it. He brought as American Airlines CEO Doug, Parker said freedom of. Traveled hundreds and hundreds of millions of people, and he was unmatched in his style. The way he took care of customers and shareholders the people that work for met whole whole thing. And one of the things he talked about that he enjoyed about life, by the way, which had nothing to do with running. The airlines. I heard an interview with with him where he talked about wild Turkey bourbon. And he said that he smoked most of his life and stop no matter what and he like cheese crackers for breakfast. Somewhere. Upstairs. There is a bourbon with his name on it. But God rest, so what a revolutionary guy, and what he did for so many people, especially the people who worked for him, and then especially the people who were able to afford to fly because of him huge. Herb Kelleher Kelleher founder of Southwest Airlines dead at the age of eighty seven. No truth to the rumor that Nancy Pelosi wanting to be speaker of the house was dead upon arrival did not happen. However, there were a lot of Democrats that jumped off the Pelosi train so fifteen in the end, fifteen Democrats. Initially this huge rebellion about Pelosi being speaker again with the Democrats taking over the majority in the house. But the house formerly elected her Thursday to lead the new congress. The vote was two hundred twenty one ninety two over congressman Kevin McCarthy who is now a minority leader. So Democrats gained forty seats in November elections, and that gave them their biggest electoral games in four decades and followed eight years where they were in the minority. So now, they have that commanding edge in one of the chambers of congress. We get our math. We understand it them Pelosi. Seventy eight years old. People were criticizing that fresh face that whole thing the whole idea is she used one on one meetings. She promised assignments and priorities and lobbying and all that kind of stuff, and she also promised you wouldn't serve more than four additional years and speaker. So that's it. These are her for years, and she's out the president said he looks forward to working with Nancy Pelosi as speaker of the house he made that gesture earlier in the day on Thursday after that happened when he was speaking at the White House. So how about that? It's interesting with the opposition, Ohio Republican congressman John fainter. If you remember was elected speaker in twenty fifteen was twenty five Republicans voting for other candidates that was pretty much the high water, Mark. Of any speakers own party all the way back to World War One. But it says that they're certainly people can jump off. And that's exactly what happened to her with some people who did not back her. But now it's history we move on. And we see what happens with this whole wall deal, and whether or not we're going to get government in action again, and we're going to see it's going to be a couple of weeks of. Nope. Nope. Try again. Nope. Nope. Nope. And I really do think that's what we're going to see. It's not surprising. Because the president said, listen, I I said I wanted this wall. This is what we need. He compared with the day to the Vatican. Vatican has a giant wall. They're fine. All these other countries have a wall. I mean a little stretch on the Vatican thing. But whatever. This shutdown without the border deal is is is gonna change or not listen, I have some friends on the hill. I've talked to them. It doesn't seem like anyone's budging. This is not a fantasy whatever you're hearing anytime during the day listening to get any talk radio or anything on the tube anywhere, anything you're reading pretty true. It doesn't take a genius to figure this out. This is the buzz in the backyard. If you in fact, have a government job, no matter what you're hearing is this concerning, right? Because you're maybe you're waiting for a paycheck. Not everybody's in that situation. But there are certainly people who are in that situation that you did have a Republican Senator the Republican Senator from Colorado Cory Gardner, who is really going to face a tough reelection in twenty twenty. Let's face it. But. He's since congressman reopened the doors to the federal government, even without that deal on the whole border wall thing, he's the first Senate Republican to call for an end to the partial shutdown even without a deal on the demand for the five Bill to fund the border wall. He says I think we should pass a continuing resolution, but there's not a CR there's no crtv found. They don't exist. They fell on the floor and someone swept them up who was getting paid. Because there's no continuing resolution. I don't see I don't see it anytime soon at all. This means weeks. It means could we go through. I dunno. Could we go through January? Four do does the government opened in a few weeks? Remember, the Senate passed a stopgap measure to keep the government open until February eighth and kept funding for the border fencing because they didn't say wall fencing flat at the twenty eighteen level. So that's not flying. I would say anybody who is planning any kind of a trip where they were going to check out one of the national parks year at luck. You need to reschedule that luckily in a sense, this is happening in the winter, which is always one this goes on because we're talking about funding and budgets, and of course, that's one that's going to happen. But there's not a lot of vacations like those nice weather vacations where people traditionally I'll say traditionally because that's not true all the way cross the board. Visit some of the national parks that have had to be shut down. Because that for one is one of the things that has happened in the midst of all this. There is a big push to see who is going to run on the democratic side against Trump when he runs in twenty twenty and that campaigns Ardy underway for.

Southwest Airlines Nancy Pelosi congressman CEO Texas Herb Kelleher president and CEO founder president Continental Airlines Senate Herb Kelleher Kelleher American Airlines Dallas Fort Worth Kate Houston congress Dallas chairman emeritus
"herb kelleher" Discussed on WBAP 820AM

WBAP 820AM

02:14 min | 1 year ago

"herb kelleher" Discussed on WBAP 820AM

"Stocks a winner, we're down after apple warned that iphone sales in China are slowing down that reinforced investor's fears that global economic growth is weakening the Dow Jones industrial was off six hundred and sixty points tech stocks leading the decline on Wall Street after apple blamed anticipated disappointing earnings report on lackluster sales in China and the slowing economy in that country. But there was also negative news here in the US the institute of supply management's manufacturing index. Fell more than expected for the month of December while there is still growth in manufacturing here. It's slowed down significantly last month with a sizable decrease in new factory orders bond. Prices did rise though, it sent yields sharply lower as investors park a lot of money in those safer assets. Over the past four months, Roman Catholic diocese around the US have released the number of priests accused of child sex-abuse at a rate faster than any time in the history of that scandal and Associated Press review finds an additional fifty five dialysis have promised you release. Listen up coming months. More priests could be identified and investigations got underway. It was started by fourteen attorneys general that modeled on the Pennsylvania grand jury investigation. Well, the founder of Southwest Airlines has passed. Herb Kelleher was a long time CEO and chairman emeritus for the airline southwest released. A statement describing Kelleher as a. A pioneer a maverick an innovator the airline says Kelleher is relationships made lasting and immeasurable impressions on all who knew him and will forever. Be the bedrock of Southwest Airlines. Clayton Neville, WBZ news. President Trump is congratulating. Democrat Nancy Pelosi hours after she was sworn in as our house speaker president tells reporters during an appearance in the White House briefing room policies ascension is a tremendous achievement. President says he's hopeful that we're going to work together on issues such as infrastructure and more from the AP news desk. I'm Mickey Briggs. Your next update will be at eleven thirty and twenty four seven coverage is always at WBZ.

Herb Kelleher Southwest Airlines US China apple President Trump president Clayton Neville Mickey Briggs Roman Catholic diocese Associated Press Pennsylvania AP Nancy Pelosi White House founder chairman emeritus CEO
"herb kelleher" Discussed on NewsRadio 1080 KRLD

NewsRadio 1080 KRLD

02:23 min | 1 year ago

"herb kelleher" Discussed on NewsRadio 1080 KRLD

"Kicks thirty seven degrees at ten. Oh, three. I'm curt Lewis top stories tonight. It's the passing of Texas business icon. Herb Kelleher the co founder of Southwest Airlines has died. Kelleher Southwest Airlines co founder rollin king reportedly wanted an affordable airline for all Texans. Former Dallas Morning News airline reporter, Terry Maxon says Kelleher was larger than life and will be missed her and choline Barrett. Who was retired as president at the same time. He retired. As chairman really were the the heart and face, south west or a couple of decades. They were they represented icons of south west and with one of those God, they'll be poorer for it. Even if they may be just as good their company among others, Dallas mayor Mike Rawlings has nothing. But praise for Kelleher mayor Rawlings describes her Kelleher as a pioneer in creating short. Flights with creative marketing techniques. Well, don't you wanna work exciting growing institution in a place? It's fun and in wards people. And that's what he believed in. He understood that businesses more than just numbers or or things it was really about the human spirit. Mayor Rawlings says Dallas loves winners and says Kelleher was definitely a winner. Kelly waste NewsRadio to navy KRLD. Again. Herb Kelleher has died at the age of eighty seven new report suggests fixing Dallas streets will cost the city a lot more than originally thought. The city will have to spend about two hundred seventy million every year beginning in two thousand twenty one just to keep satisfactory streets from sinking to sub-standard to actually make them better. The city will need to spend three hundred fifty million dollars a year. Now, Carol de traffic and weather together real quiet night on the roads. Now, we had several accidents earlier that look to be in the clearing stages. Grand prairie. We had an accident. I thirty eastbound just before great southwest Parkway looks like that's cleared out of there. Not not seeing any further Pablo near also an accident in the clearing stages Fort Worth southbound thirty five at far looks like that one is just about out of there as well. And.

Herb Kelleher mayor Rawlings Kelleher Southwest Airlines co Dallas Dallas Morning News Southwest Airlines curt Lewis Terry Maxon rollin king Texas Fort Worth chairman co founder founder president Grand prairie Pablo Kelly reporter
Herb Kelleher, Southwest Airlines' co-founder, dead at 87

Dave Ramsey

01:21 min | 1 year ago

Herb Kelleher, Southwest Airlines' co-founder, dead at 87

"Business icon. Herb Kelleher the co founder of Southwest Airlines has died. Kelleher Southwest Airlines co founder rollin king reportedly wanted an affordable airline for all Texans. Former Dallas Morning News airline reporter, Terry Maxon says Kelleher was larger than life and will be missed her and choline Barrett. Who was retired as president at the same time. He retired. As chairman really were the the heart and face, south west or a couple of decades. They were they represented icons of south west and with one of those God, they'll be poorer for it. Even if they may be just as good their company among others, Dallas mayor Mike Rawlings has nothing. But praise for Kelleher mayor Rawlings describes her Kelleher as a pioneer in creating short. Flights with creative marketing techniques. Well, don't you wanna work exciting growing institution in a place? It's fun and in wards people. And that's what he believed in. He understood that businesses more than just numbers or or things it was really about the human spirit. Mayor Rawlings says Dallas loves winners and says Kelleher was definitely a winner. Kelly waste NewsRadio to navy

Herb Kelleher Mayor Rawlings Kelleher Southwest Airlines Co Southwest Airlines Dallas Morning News Terry Maxon Dallas Rollin King Co Founder Founder Chairman President Trump Kelly Reporter
"herb kelleher" Discussed on NewsRadio 1080 KRLD

NewsRadio 1080 KRLD

03:03 min | 1 year ago

"herb kelleher" Discussed on NewsRadio 1080 KRLD

"Democrat Nancy Pelosi becomes the next speaker of the house ushering, a new era of divided government. CBS news updates power shift in the house. Democrats now in the majority to the speaker of the house Nancy Pelosi extend to you this gavel. Incoming GOP house leader. Kevin McCarthy speaker Pelosi our nation is it historic moment. Two months ago. The American people spoke and demanded a new dawn thirteen days into the partial government shutdown now CBS political reporter Caitlin Huey burns their relationship between Trump and congress is going to be different now with Nancy Pelosi in charge of one chamber, the dynamic, certainly changes. But the issue is is still how to reopen. The government the house tonight will be voting on two bills to fund the government and get about eight hundred thousand federal employees back to work. The Senate has no plans to take up the democratic legislation. President Trump said today, they hopefully we are going to work together. Speaker Pelosi expected to make a statement shortly addressing the shutdown CBS news update, I'm Gary Nunn. Much more on this coming up on the CBS evening. News at six here on KRLD. Our top local story this afternoon. Southwest Airlines, founder herb Kelleher. Her has died. He was eighty seven Kelleher was a lawyer in San Antonio. When a client came to him in the late nineteen sixties with the idea for a low-fare airline would fly between big cities in Texas from ticketless passengers to using a fleet that was entirely seven thirty sevens. Herb Kelleher was known for thinking out of the box in a two thousand six interview at Stanford University Kelleher said such thinking is in his DNA. The way of always dude it is. I think you have to have that spark in your DNA to start off with that your little bit of a risk taker a little bit of the visionary, you're a little bit of an idealist Kelleher encouraged, everyone at Southwest Airlines to give management ideas. No matter how big or small. He says the staff usually had answers to the stickiest problems. Dallas roads have always been a problem, but reports suggest fixing them will cost the city more than it has the report suggests the city will have to spend an average of two hundred. Sixty nine million dollars every year starting in twenty twenty one to keep satisfactory streets from falling to substandard to get them better. They'll have to spend three hundred fifty one million a year. Dallas mayor Mike Rawlings says we have to prioritize what streets need treatment the most. I look at these ratings, and we all believe that we've got to do better. And we all believe we don't have enough money to do better. That's reality. This is why it's called work. And so we're going to have to power through this feels many roads in south Dallas have been neglected for too long. According to a new report on a scale of ADA f the average street in Dallas is a high see well, the new year has not gone off to a kind start form, Donna..

Stanford University Kelleher Nancy Pelosi CBS Dallas Southwest Airlines President Trump GOP Kevin McCarthy Senate Caitlin Huey Mike Rawlings Gary Nunn Texas reporter congress ticketless San Antonio
Business rule: Treat your employees well and they will treat your customers well

Amazing Business Radio with Shep Hyken

09:00 min | 2 years ago

Business rule: Treat your employees well and they will treat your customers well

"Business radio, talk with Craig, MC, voi-, Craig. You've given us some great insights. One of the most important ones I want to go back to even before you. You hit us with these four principles that are in the. Doc was to focus on the employee's first and I can't tell you how many times I've quoted herb Kelleher on how important it is that if you take care of the employs a tear care, the passengers on south west airlines, and if the passengers are happy, they fly again, that makes all the stakeholders and stockholders happy. It starts with employs you hire good people. You make them happy. They wanna come to work. They wanna take care of customers and it's more than just their job at something they're fulfilled in some great takeaways so far, you know, start with the brand purpose. Know who your audience is, your customers, your employees and the community people that aren't necessarily customer, but we'll talk about you and what's the approach used to reach the audience in the fourth principle was, what channels are you using to connect with the audience? All right. Give us one or two more. Before we end up here. You've got great content, and if this doesn't entice people to say, I want more and we'll find out in just a few minutes how they can get more of you not just your book, but give us another one. Or two of these nuggets. So we've spoken about the the employees being many important, and I'll fifth principle that we work with is about what is it that you offer as a brand? What is it? You offer that any different than anyone else in the marketplace and how do you expect to attract the right consumers and the best customers on those? So the best employees, if you don't have an offer, that's compelling indifference, you competition, right. So you know, employee experiences is absolutely paramount on the best people will go to work for the best brands and the best friends are the ones that are identifying who the right fit is for those, though their own brand, who's the right people to work for for that brand. I'm wanted his, they value so that they can offer them an experience. That means they never wanna leave unless the same, whether you're a customer or you're an employee, how. Do you make it feel like this is such a good fit for me? I don't really ever want to go anywhere else. I love it. All right. Number six. Well, number six is a huge topic, and that's roundabout the topic of what we call advantage. But really, it's about understanding how you can use insights in order to drive value to create competitive advantage. So you know, we live in now way you can collect that much dates about somebody. It's unreal. Yes, so so we have so much so much dates, trillions of gigabytes dates for about people, but yet none of that really matters unless you can use it effectively and turn into insulin value. Right, right. But if you get the right, if you get it right, you can really, really stunned down. You can really make a customer feel like you understand them Beck's anyone else. It takes away the hassle because you you just know what they want and you make sure that you make it easy for them to get what they need

Amazon United States Bruns Aston Martin Austin Mountain Shepp Facebook Apple Jenny Craig Twitter Eighty Six Percent Thirty Minutes Five Years
"herb kelleher" Discussed on Accelerate!

Accelerate!

01:57 min | 2 years ago

"herb kelleher" Discussed on Accelerate!

"Betty crocker you look at herb kelleher in southwest airlines right you look at howard chilton starbucks and my god you look at steve jobs and apple right and so i've always believed that at the end of it all people would much rather by person than they would accompany and so if you focus on a thirty marketing as opposed to just corporate marketing you can go whole lot further yeah i agree a hundred percent and it's again it's something that you can do yourself instead of having an industry recognized or whatever and to your point is the the flip side the caveat is that you have to deliver when you have to liver that's right so your stuff right so it may be very short termism thority if you're say you can claim you can do something cliff expertise and she can't liver for your customers so to me and you know you brought the whole thing about we raised to be humble it's it's really true but there's actually been maybe heard of this is there's been research done about fifteen years old at this point but it's still referred to quite a bit it's called the dunning kruger affect and business that is that as more experienced to become in a field is actually become more say humble but more reticent to talk about how good you are because you are more aware of the fact that you have so much more to learn and where today with internet would so he's get a megaphone and you don't know anything is opposite under that is the people who don't know much are less concerned or less the fact they don't know so much because they've had some success and they think they know everything there is to know and so it's it's funny how yeah experts people need to be prodded to be boastful about.

Betty crocker herb kelleher starbucks dunning kruger howard chilton apple hundred percent fifteen years
"herb kelleher" Discussed on KQED Radio

KQED Radio

02:18 min | 2 years ago

"herb kelleher" Discussed on KQED Radio

"Five two three six one a one a that's eight five five two three six one two one two and we will share some of your stories tomorrow on one a back now to our conversation with tom peters the author of the excellence dividend dan tweeted southwest airlines has a waiting list for employment a longtime friend who works there says they don't have a union because they are treated well tom peters tell us about southwest okay the last thing right before we the break was a woman who talked about delta if you remember yes first of all i would respond to her in part delta was in in search of excellence delta was one of our great examples in one of the things that happened was during a downturn delta employees bought the company and airplane it was incredible i'm delighted to hear what she said there was our delta then there was a period that wasn't very happy and now you're oldie delta is reemerging so that's point number one point number two i'm gonna i will get to his answer exactly but i wanna start at the beginning first of all i did a whole pbs show on herb kelleher awhile back all right i'm flying from albany to beat w i baltimore washington international i'm in the albany airport the pilots who are going to board the plane are a little bit late because the flight their flight has come in a little bit late at the gate we see the standard deal six people five people in a wheelchair right the pilot is the pilot is stressed the head pilot moves toward the jet way turns to the woman in the first wheelchair and says would you mind if i took you down the jetway joshua i have flown approximately nine thousand flight legs i am now one for nine thousand i have never before i almost teared up i mean that's excellence to me second part of that is how does that happen the former president of delta asari i've southwest wound by coleen barrett who incidentally i think started as a.

tom peters southwest airlines delta herb kelleher albany president coleen barrett