35 Burst results for "Hanna"

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

03:52 min | 3 d ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"Now i'm your host hannah hassle kelch ner and today i am delighted to welcome a heavy hitter in the accounts payable community to the show. She's mary schaffer. Mary is the founder and publisher of ap now the author of more than twenty business books and accounts payable best-practice trainer a course and content creator not to mention the host of the ap. Now podcast. oh i almost forgot. She's also been named a top fifty influence or in accounts payable by the accounts payable association. Yeah when i say that she puts the payable and accounts payable. I am not kidding. She's explored every nook and cranny of it and i'm thrilled to have her join us. Welcome to business confidential now. Mary thanks for having me. Hannah and i'm thrilled to be here. It was also quite impressed with that. resume that you read About me. I'm going to have to take some notes because you made me sound. You made me sound impressive. Who is that person right. I know it's you and you have a distinguished resume and background. And so while. I am dying to get straight to invoicing tips. The do's and don'ts that make for a tidy little list and we'll have information at the end of the program about how to download a list like that. I appreciate that those tips. Don't come out of the blue invoices. Don't go to the leprechaun with the pot of gold and your tips are a response to the potential pinch points and bottlenecks on the customer's side of the desk and how invoices get processed so help us understand what customers do when they get an invoice. And where the these pinch points. Friction can a her so hannah. When i talk about this stuff sometimes it's pretty Pretty easy everybody can do when i'm about what we're going to talk about today and people will say. Oh that's not true. I don't do that. And i don't do this but i'm here to tell you that the information that i'm going to share comes from my readers I have a free easiness. Goes to ten thousand people. And i ask questions in it. And the intimation of put together For this tip sheet that we've been talking about for what we're going to talk about today. And i also give much longer talks on. This comes from things. A told me accounts payable professionals told me This is what happens so anyway. I'm off on a little bit of a tangent. But let's get back to what you wanna talk about. I think it's important that people understand have what happens to their invoices when They send them to be paid. Because if you understand what happens with those invoices Then you'll know how you can address the issue so when an invoice shop and accounts payable to be paid What happens is the invoice process. That takes that invoice and they do what we call the three way match. They match the invoice against the purchase water and against the receiving documents. Assuming that those documents exist and that type of a purchase and then if all three match and it's a big if the invoice is then sent over to whoever initiated the purchase i call the requisition for approval. Now if anything doesn't match if they can't find anything if there's a piece of information missing if they don't know who audited so they don't know who to get the approval from it goes and it gets pushed to the side and it goes on you know What we call the discrepant pile so they have to do some extra work now. Think about yourself when you're doing whatever you're doing in your life and you're going round and you're processing you'll go through and you'll do all the easy stuff first in the easy stuff in this case in voices that match and then you can set him up to be paid and.

Hannah Mary hannah hassle kelch ner mary schaffer Friction ten thousand people today more than twenty business book hannah first three match three way match fifty influence top
Shrewd Invoicing Tips Every Smart Business Needs to Know About

Business Confidential Now with Hanna Hasl-Kelchner

02:01 min | 3 d ago

Shrewd Invoicing Tips Every Smart Business Needs to Know About

"Us understand what customers do when they get an invoice. And where the these pinch points. Friction can a her so hannah. When i talk about this stuff sometimes it's pretty Pretty easy everybody can do when i'm about what we're going to talk about today and people will say. Oh that's not true. I don't do that. And i don't do this but i'm here to tell you that the information that i'm going to share comes from my readers I have a free easiness. Goes to ten thousand people. And i ask questions in it. And the intimation of put together For this tip sheet that we've been talking about for what we're going to talk about today. And i also give much longer talks on. This comes from things. A told me accounts payable professionals told me This is what happens so anyway. I'm off on a little bit of a tangent. But let's get back to what you wanna talk about. I think it's important that people understand have what happens to their invoices when They send them to be paid. Because if you understand what happens with those invoices Then you'll know how you can address the issue so when an invoice shop and accounts payable to be paid What happens is the invoice process. That takes that invoice and they do what we call the three way match. They match the invoice against the purchase water and against the receiving documents. Assuming that those documents exist and that type of a purchase and then if all three match and it's a big if the invoice is then sent over to whoever initiated the purchase i call the requisition for approval. Now if anything doesn't match if they can't find anything if there's a piece of information missing if they don't know who audited so they don't know who to get the approval from it goes and it gets pushed to the side and it goes on you know What we call the discrepant pile so they have to do some extra

Hannah
How to Successfully Drive the Strategy Execution Process

Business Confidential Now with Hanna Hasl-Kelchner

02:07 min | 2 weeks ago

How to Successfully Drive the Strategy Execution Process

"Do so many organizations come up short in translating their strategy into real results. Where do they go wrong. Well sometimes it's really just bad strategy They haven't thought carefully through Who their customers are how they distinguish themselves in the marketplace. What makes them unique. What causes customers to choose them versus choosing somebody else and and really an applies whether it's a for profit or not for profit organization but that's really a small percentage of the time most of the time organizations don't execute because a lot of the things that we talk about in the book and in the book we we drive the identify these seven gears that we've experienced over time that keep organizations from really being able to execute well There are We break it up. Into a couple of categories. One is the first category or the foundation or the environment gears. There are three of those. Those are Right right right having the right people in the right roles with the right capabilities. The second of those perform environment. Gears is the organ is aligning the organization architecture. So we talk about the systems and structures the processes and culture and making sure that that's aligned to your strategy and then the third is round creating a culture of communications so being able to communicate up down sideways diagonally. Hold the difficult tough high conflict conversations And and and some of that starts with building that culture and having a culture of trust so that we are tough conversations. We know that it's because we care about each other and we're trying to do the right thing. And then we've also identified these four performance ears which really they're designed to align the performance of every person in the to the strategy of the organization. So they're they're relatively simple concepts but we don't necessarily execute them on all well all the time

Soft Skill Secrets That Are Essential to Workplace Trust

Business Confidential Now with Hanna Hasl-Kelchner

02:24 min | Last month

Soft Skill Secrets That Are Essential to Workplace Trust

"Welcome to business confidential. Now i'm your host hannah hassle kelsey and today's special guest an bam. She's the author of small mistakes. Big consequences develop your soft skills to help you succeed. She is the lehigh valley. Executive vice president distribution channels and labor relations for capital blue cross since joining the company in january of twenty ten. Miss bom has been involved in strategic planning and other senior level functions as well as designing and leading leadership development programs through her own company vision accomplished and is a member of numerous boars. An executive committees and her formal education includes a bs in biology from the university of illinois a masters in health systems management from rush university. And the credential. I find most fascinating a certification from the protocol school of washington as a protocol and etiquette consultant. Here small mistakes big consequences author and bam welcome to the show and or you for having me. Hannah are looking forward to talking with you. Yes yes likewise. Because i think that workplace trust is such a fascinating topic I love the the title of your book. Small mistakes big consequences in your experience it. Why is it that small mistakes have such big consequences. I think so much of what people do. In their decision. Making in the workplace is based upon their assumptions or their perception of others. And if we're not careful in how we're presenting ourselves we often find others. Misinterpreting are intense for a reasoned or even impacting trust in a negative manner by paying attention to our behavior and avoiding these small mistakes. It really starts to build this solid trusting relationship between yourself and your team numbers and that's where you really start to roll and get things done more quickly more efficiently and really better.

Capital Blue Cross Miss Bom University Of Illinois Protocol School Of Washington Lehigh Valley Kelsey Hannah Rush University BAM
How to Promote Genuine Diversity and Inclusion in the Workplace

Business Confidential Now with Hanna Hasl-Kelchner

02:18 min | Last month

How to Promote Genuine Diversity and Inclusion in the Workplace

"Guest is michelle silverthorn. Michelle is a recognized organizational diversity expert and the founder and ceo of inclusion nation where she works with fortune five hundred companies tech startups nonprofits and universities to design authentic inclusive spaces designed on equity belonging and authenticity. Michelle is a graduate of princeton university and the university of michigan law school. She's also a ted speaker and author of the book. Authentic diversity how to change the workplace for good welcome to business confidential now. Michelle thank you so much for having me. I'm so happy to be here. One happy to have you because the subject of diversity and inclusion is more important than ever. And i'm so delighted to have you join me today. Because the idea of diversity being a good thing in business has been around for decades but when it comes to making things happen to delivering on the goods on the promises it feels like they're still so much room for considerable improvement. Why do you think organizations keep failing at diversity and that's a really great question. I think the challenge for a lot of organizations. They don't prioritize it. You know they say that ben prioritizing it they say that it's important to them but one of the activities typically have folks do when i'm doing my training with them. Is you know you think of a problem. I whatever your challenges when it comes to diversity in you know i tell. I've talked a lot about black people in the workplace. One is we don't have enough black executive right until you think that's your challenge. The reason is because there's a broken pipeline right. But then what i asked my attendees to do is to ask why five times so there's a broken pipeline wise and then ask why again because we're not recruiting at the rate schools because our executives think that you'll never recruit that these five schools because they are only comfortable hiring people from these schools because they only work with the people who attend these schools and by the time you get to the fifth. Why then you get to the underlying issue. That's really underlying all of that. But for a lot of people are going to get to that six or seven played the because our leaders don't prioritize it. They aren't willing to commit the resources. They aren't willing to commit the people they aren't willing to take the rest and when we aren't willing to do that. We're just gonna keep on falling behind on birthday and inclusion

Michelle Michelle Silverthorn University Of Michigan Law Sch Princeton University BEN
How to Use Peak Performance Psychology for More Competitive Edge

Business Confidential Now with Hanna Hasl-Kelchner

02:18 min | Last month

How to Use Peak Performance Psychology for More Competitive Edge

"Guest is brian bergeford. He's an entrepreneur who owns multiple businesses including bergeford performance systems. Now brian knows exactly how to create. An unstoppable mindset. You may say come on. But here's the story. He turned a lifelong phobia of being submerged in water on. Its head by learning to swim at thirty years old and then rising to compete at a national level. He's worked with elite athletes. He understands the importance of operating from your strengths. And as an expert in the psychology of winning and creating a winning mindset being a great competitor and the art of effective communication and mastering effective teaching coaching and mentorship. Brian earned his degree in psychology from the university of colorado taking particular interest in neuroscience psychopathology clinical psychology and the principles of peak performance. He's an avid learner to this day. Studying leaders coaches athletes and enterprising high performers to support his continually evolving strategies for human development. I'm a huge fan of continuous learning. It's one of the main reasons i do this. Show so welcome to business confidential now. Brian all right. Well thank you for welcoming and having me on and I'm very excited. The speaking with you today so Let's let's get this party started. Yeah that's what i say. Let's get this party started. Now you've had quite a journey In creating this unstoppable mindset your experience in overcoming the phobia of being submerged in water and then learning to swim at age. Thirty is really pretty amazing. What happened that made you all of a sudden decide you were going to tackle. Swimming was built up over time but at the crux of it was. I just got to a point where i had a belly full of you know allowing something that i was fearful of had the phobic response to and having that dictate some of my life choices and just that really frustrating and i was like this is ridiculous i need to move beyond it. similar thing with Fear of heights. I decided the solution would be to take up rock climbing.

Brian Bergeford Bergeford University Of Colorado Brian Swimming
Jack Hanna, Beloved Animal Expert, Stepping Away Because of Dementia

WISH TV's News 8 Daybreak

00:34 sec | 2 months ago

Jack Hanna, Beloved Animal Expert, Stepping Away Because of Dementia

"Life. Jack Hanna has Alzheimer's disease. In a letter posted by the Columbus Sue, the Hana family says his diagnosis was has progressed quickly over the last few months. His family made the announcement yesterday. Hannah is well known for his live animal demonstrations on late night talk shows. He retired last year. The animal lovers daughters. Say he still has a great sense of humor and still wears his khakis at home. Jack Hanna's into the Wild airs Saturdays at 11 in the morning on Wish TV. It's 5 39 cicadas air set

Alzheimer's Disease Columbus Sue Jack Hanna Hannah
Jack Hanna, beloved animal expert, stepping away because of dementia

WBZ Afternoon News

00:24 sec | 2 months ago

Jack Hanna, beloved animal expert, stepping away because of dementia

"From dementia is now leaving public life. His daughter, Suzanne and Julie, say their father's condition has gone downhill quickly over the past few months. And of the director of the Columbus Zoo from 1978 to 1992. He personally is credited with helping boost attendance by huge numbers over the years and teaching a lot of kids about the joy of animals. All right. 7 26 some growing pressure on the U. S now to boycott

Dementia Suzanne Columbus Zoo Julie U.
How to Optimize Workspace Organization and Gain Productivity with Kathi Burns

Business Confidential Now with Hanna Hasl-Kelchner

07:38 min | 3 months ago

How to Optimize Workspace Organization and Gain Productivity with Kathi Burns

"Don't think anyone would deny that having an organized work space helps their productivity and decrease stress. Especially when you have a lot going on it's nice to be able to just put your finger on it bingo but in your experience why is it so hard to get organized and then stay organized if it's so obvious. Why don't we want more of us do it. Well i think that oftentimes we have too much muck spe- Thank you for the good for my title by the way You know everybody has muck and sometimes when you have too much of it. You can't even see your make clear to knowing where to begin. And that's the main thing that i find with clients says they don't know where to start. They know they need to be productive. They need they know they need to put systems together but they're looking around themselves and they're going. Oh no idea where to even begin knowing where to start. I think is step one. Well that's great. So where is step one. Where do you start. You know. I can just see. There's piles of papers or stuff and if someone likes like you and i'm not necessarily picking on you but if someone comes in with with all good intentions to help get organized says well. What about this. And you're like no. I like that pile just where it is. I mean how you overcome that. Well you know. We i always start with the in goal. You know why. Why does the client want to work with me. Why did they feel the need to call the begin with what is it. That is their biggest pain point and once. I know that i can begin. To kind of edgy. around The service of their desk or the emails in their inbox. I kinda see your up. What's the biggest pain point and we start there so you know a great place to start no matter what is to clear off your desk because a messy desk. You can't tell what's going on and you become overwhelmed just even sitting down at your desk My rule of thumb is that sixty percent of your desk surface open for business. So i always say if you had sixty percent free and clear you'll have the ability to think more clearly about what you need to do for that day so i always start on the surface and some people are very married to their piles you know. I will admit that some people like don't judge that pile cycle. Let's at least move it a little bit away From the surface. Perhaps we you know. Start start slow and do a side table with paper pile in these accurately that they are used to having them but at least having the death. Surface open for businesses is step one always well. That's really interesting because instead of sixty percent clear i have to admit i'm guilty of maybe six percent missing zero there but you. You mentioned something there a second ago. I'd like to follow up on e mail. Inboxes they have a way. Exploding and in a very unstructured way. A what systems can we put in place with respect to electronic documents including our email. What do you. What advice do you have on that. Yeah i'll talk about systems in a minute. But what i wanted to remind me if i forget but sometimes i go up but what you have to realize number one is it your email any email you receive is something that wants you to do something so if you go into your inbox you're going into reaction mode. You are not going into proactive mode. You're going in to see who wants to do. What do they want you to respond to. They want you to quickly. They want you to forward. What are they want. Do you whatever so you have to realize for starters at any time you hit your inbox. There's gonna be a bunch of people screaming at you to do something and take some type of action. So for starters is always good to only check your inbox. A couple of times a day at predetermined times and actually you know. Upn beginnings actually set a timer. And don't stay in any longer than thirty forty five minutes at the most because what happens is if you you will get absorbed. You'll get sucked right into your in box and you'll be out in la la land clicking on links trying to project that wasn't even on your dinner for the day to make someone happy or so on and so forth so the number one system is to figure out when you're going to check your inbox and stick to it. You know. maybe you're gonna check. Your inbox is always say good. Thing is right before lunch. And right before you finish the day right before lunch because you know you wanna eat and you don't wanna eat at your inbox so you'll be a little bit better prompted to get out of there and right before the end of the day because you're over your over work and even though we're all working from home you know setting up specific. Starting in times of your day is really critical and break time. Who's well you know. Eating at your desk is is not necessarily good. And i know that a lot of us set hours and not eating doubts is really super important getting up and moving as well so so have a set time. You're going to check your inbox if you have to have a timer. I always say start with a timer. Start with a thirty minute timer. There's gonna being you in the airball until you to get out of your inbox So those are two really important things to do as far as systems. But i think really the most important thing is realizing that when you get in there it's reacted. You're not doing anything for yourself. Necessarily you're going to be called the do actions for other people that want you to do something for them. Does that make sense. Oh yeah that makes a lotta sense and you know. It's amazing how rude people can be in terms of call to action. I actually got one email yesterday where somebody said. Have you looked at this attachment yet. It's like hello you just sent it to me. Let me just drop everything now. You want me to look at your attachment and it was a pitch so it was It was a bit. Yeah yeah so that that got that got filed but let's talk about filing and organizing our emails because they come in such an unstructured way and like you said it's one thing how much time we devote to them. Which is some great advice you know. Let's limit it and let's not just in terms of the amount of time but when we commit the time so that it doesn't break our workflow as much so that's really good but we don't always just answer an email and then delete it a lotta times. We keep them and that box just kind of blows up after a while even the emails. We've read right so whether it's an email or another type of electronic document which email is what are some good ways to organize well when it comes to email. I recommend that all of my clients read their emails within g mail. On the big genome proponent. There's a bunch of reasons for those. And i have you know you can have all your email. Address is going into your dms account so you can have your web addresses or whatever but what that does is g mail automatically organizes for you and so it puts it into four different buckets. You know whether it could be Can't remember the name was like you know the your inbox. there's updates there's offers so on and so forth so it will automatically do that for you. So that helps. Because actually when i go into my g mail Go right into The number one thing which is my inbox. And see what's going on. And then i will go into Dates and i can literally skin them. Pick them all up ping them all and then Delete 'em

UPN La La
The Truth About How to Choose the Ideal Business Accountant with Maxine Stern

Business Confidential Now with Hanna Hasl-Kelchner

07:11 min | 3 months ago

The Truth About How to Choose the Ideal Business Accountant with Maxine Stern

"Startups and small businesses don't have much experience with professionals in the counting field. And that's why. I think it's important for them to understand what a certified public accountant is. What is well. I let me just back up and tell you what a person has to do to become a cpa as you know. There are many people in your community who work on taxes when we think of as the first thing we think of is someone who can prepare our taxes. But i hope. I'll lay out for you so many other ways that a cpa can help your business. There are many other people that can help you if you just need tax preparation but i think all businesses could use the experience. That cpa's had doing their work so the qualifications to become a cpa vary by state. They're generally the same but each state will have the details a little bit differently. I is an educational component their courses that all accountants take in accounting rules and procedures auditing management accounting tax law general business loss finance and very important one in business ethics. And i believe that's a more recent addition to the curriculum because there's been emphasis in the more recent years on having a profession. That's much more honest and open to people looking inside and seeing what they're doing anyway there's an educational component these days in many states. You have to have a master's degree to become a cpa. That was not the case until recently. Now there's also an experience component which varies by state and a national exam and then when a person qualifies by passing all those areas They have to register with their state. Licensing board to keep an active license. You have to renew it annually. And in north i think it's great that Everyone has to do forty hours of continuing education so that it keeps you up on all of the laws and in addition. You have to attest that you've had no convictions. In the court of law and ethical breaches in the past year given that you might wanna hire a cpa. That's what you'll be getting. I'd like to go over the ways of cpa can help you and your business when someone starts business a cpa can be a huge help. If you have an idea for a business or you think of what you wanna create one of your first conversation should be with a certified public accountant as many of you know everyone really needs to keep track of the business finances but there are many other ways that the cpa can help you first of all along with an attorney the cpa can help you. Think about the best structure for your business. That is whether you want to set up a limited liability company or a partnership or a corporation and the cpi should have experience so that he can he or she can say well. If you set up a partnership these might be your problems down the road or if you set up a corporation. Are you sure that this is what you wanna do for the future of your business. So that's a very interesting conversation. And once you decide that the cpa can help you in making a business. Plan particularly the Financial analysis because of that very important to figure out all aspects of the startup of the business and projecting the business into the future. So i would really recommend that. And then the cpa can also provide you with advice on the type of accounting software. You might want to have in your business and when you decide on a cpa. It may be important to have a conversation about whether that your software will interact with the one that the cpa's firm uses so that tax preparation will be quicker and more accurate and much cheaper. That's a very important thing to decide right in the beginning. Of course when you start your business you have to open a business bank account these. Cpa can help you in the business. Make sure that all of your procedures for your money. And for their revenues coming in and the expenses going out are set up so that they'll be easy to track and so that there's set up in a way that minimizes the possibility of fraud because the business owner is usually not the one who has his or her hands on all of the business procedures for example payroll for example paying bills and in the accounting world. The procedures that will help you protect your assets in the business are called internal controls and so if a your procedures is set up in a particular way it makes it much more difficult for anyone handling finances to steal the money of the business. I know that you go into business. You don't think about that. You don't think about an employee or a friend of an employee taking advantage of the good business that you have but this is very very common particularly in small businesses. When you have a one person performing multiple roles. I just think it's extremely important in the beginning to have a cpa. Just look over what you've set up and give you some pointers pudding that extra time and money into setting up business might help you protect thousands of dollars

CPA
How to Reliably Improve Workplace Trust and Collaboration with Jill Ratliff

Business Confidential Now with Hanna Hasl-Kelchner

08:14 min | 3 months ago

How to Reliably Improve Workplace Trust and Collaboration with Jill Ratliff

"One of the things that you write about. Is that the most important skills in leadership are gaining trust and knowing how to collaborate under stress. Absolutely what is it that good leaders do and stressful moments that promote trust in collaboration. We're you know. I think that The place where trust is broken and the place where we stale lead effectively is when the situation or the circumstance that we find ourselves in is greater than our capacity to maintain equity calm clarity focusing kindness right so the the root of trust and collaboration relationships right and then that ability to build them have them maintain them and to lead be able to lead in adversity. Because honestly you know when things are going well. We don't need help when things are going well. Our personalities aren't a problem when things are going well performance. Coaching is easy. So for me. Adversity is the jewel of leadership. And it's the metal that task your own leadership development and your ability to lead in those kinds of environment. I love that lane and it's where a lot of my work said okay. So you're working with a leader. The sauce has hit the fan. There's a mess and so how do you coach them to stay calm. And everything's going to be all right. I mean those are highly stressful times and okay. Sometimes people could react a little better than they do but most people aren't ready to sink combined and like you know let's toast marshmallows stuff that needs to be done. There's clean up that needs to be done and it's not about you know pointing fingers of blame but it's like hey chuck going here. So how do you counsel them when everything inside. Them is screaming white hot. Hey let's get on it and yet that emotional outburst may or may not be the best way to express themselves at that point in time. Yeah what on the the truth of it is. It never is the best way. Because and how. I counsel them as you know i start with helping people understand. It's all about energy where i meaning that at quantum physics right if you have a negative situation negative energies very strong. Right when you walk in a room and someone's upset or something's wrong or dares challenge. What does it feel like when you walk in. You know it immediately right. And even if you're in a group of people where five people are doing fine and one. It's really upset or concerned or or off. It tends to call it the other people in the room to follow that negative energy and then when we get that way literally inside our brains we lose the capacity to think clearly and to problem solve. So what you have to understand as a leader is one and this is sort of one of the key sort of foundational principles. My work is that as a leader. You came to solve problems. That's what you get paid to do. You know when you run an organization when you are promoted into management. You're basically you just got the job title problem-solver because that's what the company's paying you to do so one you have to think differently about adversity at work in problems. Because how could it be any other way I work mostly with organizations and leaders that are leading business transformation and change and i think we all know that leadership in the role of leadership in today's world is to navigate transformation and change used to have the transformation once every couple of years we'd have to say organization through now they roll one on top of another sort of constant pace of change so it's foundational skill as a leader to understand. One problems aren't the problem. They come every day all day. And it's your job to help solve them to the energy you bring into a room when there's a problem. Is everything about creating the ability to problem solve effectively with others. So if you're not able to do that and you're the leader then clearly you're gonna waste a lot of time and set back. The process of problem solving all of that is perfectly logical. Yeah makes a lot of sense powder you do. And why don't they do that. I mean why isn't that. The accepted norm instead of somebody. Exploding because and everybody you know diving under the table because we weren't taught you know think about it. How did you learn how to solve problems. What to do when things are when your situation or circumstance you're in greater than your capability you learn from your parents you know so we. We've learned by watching how the people the adults in our lives when we were young problems. And unfortunately you know. They weren't taught either so it's not a curriculum that we teach people so part of my work. I start with sort of three fundamental ways to think about work and the very first one is self mastery but you have to understand that before you can lead anyone else you have to be able to lead by example in the first place you have to be able to lead examples and adversity. So you i help people start looking at and understanding challenging moments and situations like this game on. This is where you build your leadership muscle. And i can i guess. Make the point by sharing a story about A guy named dorsey levens who the running. Back with the green bay packers. He played in two super bowls and he is a green bay packer hall of fame forty five years old and he has a mental toughness and sports utility training company. And my son who's a professional athlete His organization higher dorsey to train my son scott and after a couple of weeks of training. He said to dorothy. You should meet my mom to. You'd think so much. Like and dorsey tells the story now. I could sure i'd love to meet your mom. You know i'll work on that and he put it off and put it off and put off and then finally said georgetown. I don't think you understand. I think you really need to meet my mom. And so dorsey says later just to be nice to scotty agreed to meet me for a cup of coffee on morning and we were gonna meet from nine to nine thirty. This was his idea and at noon. We were still sitting there. And then dorsey came to work with me and what he said. Is you know as an nfl. Running back was tough. I thought i understood versi. And i thought that you know i wouldn't have survived an nfl. He goes but what you've taught me that. I didn't understand that why i was successful as a running back is because i could take a hit will keep on going. It was yards after contact. They measured my success by and the truth of it is if the defense party company and i ran straight into the end zone every time and scored nobody would share for me. And that's that we in life like as leaders and as teams that get in a foxhole together when we solve problems for our organization or for our team and we overcome like where we cheer ourselves. That's where we grow. That's where we where we build confidence so when we look at adversity or challenge of the problem. That shouldn't be happening is hilarious right in business today. How could we go through transformation. So everything into the air have competition like we've never had before have challenges in the world like we've never had before and somehow think that we're all gonna get together under that kind of pressure and not have challenged us so we have to change the whole way. We think about adversity at work and managing other people stress. When you're leader and step one is you can't begin to help people under stress if you do not understand where you hold where you fold and what i would say hannah. If it's a skill it is not a personality trait. You learn how to do it with a few simple tools and practice

Dorsey Dorsey Levens Chuck Green Bay Packer Hall Versi Super Bowls Green Bay Packers Defense Party NFL Dorothy Scotty Georgetown Scott Hannah
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

04:22 min | 4 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"A first any parting thoughts about how to get a positive online review or testimonial before we wrap up. And then i have one more question for you absolutely testimonials. That's something that's very important getting testimonials from recovers say you own a restaurant right and somebody just had a great dinner. Why not get a little video of them. Saying oh my god. I just had the best dinner blah blah restaurant or oh. Hey i just got my lawn mower repaired. You know bob just six months lawn more and it was good he came out it was done perfectly video..

six months one more question first bob
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

05:48 min | 4 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"And then this way to answer a bad review that if you indeed did something wrong confessed to it in in your in your usually most repeat cy subway you can respond to review leaper thanking them for giving your your thank you for taking time out to review me. It's very important than i know what is working. What's not working with my with my clients and obviously the problem that you had is something that i am addressing personally right now and i want to make sure that nothing like this ever happened again to any client. Who comes through my confident. I wanna make sure that i do this right. And i make the appropriate changes. And i wanna thank you for pointing this out to me because you did. You made my future clients experiences that much better now. That'll do two things to them. It will either make the mad and they'll just delete review completely because they don't want to see happen or nothing can happen and they just leave it view as is or you know they can sometimes change. I've done that. And make change the review upgraded their review. So there you have nothing to lose by trying to get people to change the review. If it's a crazy crate person. Most people when they're looking at you can tell the crane. I can tell this person off in left field right so he just said you just address so many people who have come to companies have been very satisfied with this. I'm really sorry that you had a bad experience. I'm not sure where this happened. But hey we wish you the best of luck in everything you do well. Those are some great ways to answer. i you know i really like the way you worded it. Taking ownership of a problem. appreciating the fact that you had an opportunity to use it as as feedback as an opportunity to improve because it also lets somebody reading the review in your comment to it know that. Oh my gosh you know. This problem is getting fixed..

two things
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

04:03 min | 4 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"If people radio you a three or or less it actually sends you a special email that says hey this person gave you three star review and this is what they said and that way. It's really great because you can go back to that person address that issue and see if you can find out where the problem was what went wrong and then you can show those people. Oh my gosh. I'm really sorry that happened You how how. Can i fix it. How can i make it better and you may be able to take that review and have the review you again and give you a better review. Well that's also an opportunity for improving the customer experience. Demonstrating some customer service. So it's nice that those services provide that. Oh yeah because otherwise you know if you said down one hundred things for reviews and you know you've got to imagine twenty people are are crazy craze That twenty percent can put a one one star review. They did this. You know whether it's warranted or not so this at least captures that and and let you know that. Hey there's a problem which you can either ignore or address right. We'll let me ask you. What are your thoughts about addressing them because like you said there are some people that are you know they just love to give ugly comments and you know what can you do about it. Especially if it's not merited and they don't appreciate what you've tried to do to fix the problem that you understand that. They had made mistakes happen. What's your thoughts about addressing bad reviews. Imagine this you're you're waking up in the morning first thing you do is you grab your cell phone and the first thing you see is a bad review it can ruin your whole day. You scream like that screaming sheep using that screen. Make sure that's how you feel that screaming sheep. The first thing you want to do is write the nastiest letter. You can write the meanest nastiest thing you can't tell that person and.

twenty percent three star twenty people three one hundred things first one one star first thing
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

05:11 min | 4 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"Deleted email for request review doesn't work. There's also companies that actually specialize in doing this. They have an online portal where you would send them an email because the clients an email and say hey review is here and it actually will link to one of these specialty companies and that those specialty companies they can have a special rating system where you can actually right there. It's really easy to do that way. But if you don't want to have the extra expense of you know paying for one of these services because they're not always cheap. Is you basically have to hand do it person by person and make sure that they can really find a way in a reason to open your email or to reach your text. So what's the system that you use. What works for you well. What works for me two weeks after the wedding. I send them an email or utilize one of these services. But we're going back to just a direct email Because i think it's a little more personalized each wedding. I sent an email to say. Hey thank you so much for choosing us for your wedding. Please respond with a positive review about your service. We want to know and have the same experience that you did that way. We're letting them know. Hey here's the when you tell them that if you just tell them to do that and don't give them any resource. Then they're just gonna go. Where the heck do i review. You know all i know is show but many different industries have different review sites that they go to. If you're staying in a hotel you know you got the travel sites or you got You know yelp. You have other sites of specify that google yahoo they all have rebuke places. Facebook they have places where you can review. That's you have to let them know. And you have to guide the people who you're trying to get the review from guys into where you wanna go now. You can gift most companies they have you know with google with if it's the wedding it's the not and wedding. If there's other places travel sites have actual links that you can take them to where you can give them to go right from your website right from the email to their website place review and you can give them several different links. 'cause most people are signed up with one thing or another so you can give them except and this is the big big big one more big big exception except for yelp never give people your exact yelp link to your yelp page because yelp knows yelp knows that if you give somebody a direct link. They noted that that didn't come from a generic search. They'll know that they've been prompted. And then they'll do. What's called a hidden review yelp says. Hey this this person is you know was asked to review us. We want to make sure that this review is legitimate and we wanna make sure that this review is perfect. yelp will hide those reviews on yelp page. I have like. I forgot what the numbers were. Seven hundred views and like three hundred are hidden. Which is something we can get into a little bit. If you like so you gotta make sure. Did you do everything you can to get people to not give them that directly.

Facebook three hundred google Seven hundred views yelp one each wedding one thing two one of these services yahoo services one of weeks
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

04:46 min | 4 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"His multipoint plan to get customers to review. Him is obviously been very successful and today. He's going to share his secret sauce with us. So welcome to business confidential. Now allan thank you for having me on. I'm going to give your show a good review. Excellent excellent can never have enough of those. That's wonderful. i appreciate that now. Let's start with the importance of reviews. Testimonials alan why should a small business want such reviews. Well we're all driven by reviews when you're gonna go to a restaurant what's the thing you do go on to yell and you look up what other people think about it and if it if it has really bad reviews like they don't want to go there let me find someplace else so reviews are very essential for business to make sure that they can show people what they do that other people have had a great experience and that they want that same type of experience that other people have had and it had a bad experience. They wanna know that okay. Now you have a fascinating business. Marrying people. And i'm sure there are some listeners. Who are right now saying to themselves. Come on how easy is it to get a good review from someone on their wedding day. Which for most people. They're really really happy on that day. Dow will your system for crushing it with online reviews work for businesses whose customers clients patients. Guests are not in their happy place. Absolutely absolutely because when couple of things that you wanna do when you're trying to get a review from someone. I think the most important thing is not suck at what you do all right if you do a bad job at what you're doing you're never gonna get a good review in fact you are going to bring on bad reviews so the first thing is make sure that whatever you do you do it right. You do it with the customer in mind with value with service and give the people what they want but not just give them what they want exceed excel and make them feel like they got the best possible experience with what you or your product to sell..

allan today first excel things couple
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

01:37 min | 4 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"Positive online reviews and testimonials can help your business grow but making the ask can feel sales e and pushy. But don't worry because my next guest is known in his industry as the king of reviews and he has a system to help you crush with online reviews. Stay tuned this is business confidential now with anna hassle shelter helping you see business issues hiding in plain view that matters to your bottom line. Welcome to business confidential now..

"hanna" Discussed on Diaspora Blues

Diaspora Blues

07:15 min | 5 months ago

"hanna" Discussed on Diaspora Blues

"Of people who is seeking asylum but we had a A solution koba pacific solution where We built the Refugee holding cells and not menace island. And now all of those people are old about gone and there are people reminding on manus island saw there. We have basically been caging people in indefinite detentions along for the league. You'll listeners will be familiar with this. A long legacy of our governments and some of these matters have been tried in the the the high court of stralia where these a objectionable decisions have been made that eighty s perfectly constitutional for australia to hold people in a state of indefinite administrative detention. So people who actually returned to the high so that is clear. There is clearly acknowledged that these people can't return to their homes by eighty said that australia's weekend trotz tools. So say about. You can't come here and often these people who arrived on so there is some Ideology that people who arrive on a less legitimate than any other form of arrival again just as arbitrary as you know the lines on the ground that a cold nation states. Just if you come by but you're allowed if you don't you you can't so these these men who have fled war who've fleeing religious acution Political persecution were held on manus island and some of them got really really sick and Duffin peter dozen said. Oh no. I don't care how speak con come to the mainland to get treatment to get kit after much debate and political activism. These medevac legislation. Came through that was supposed to allow some of the must seek people on manus island to come to australia and those people are the ones that were held at the mantra and did not receive care. Even that was the purpose of it. So you just continuing the torture of these people and then transferred because it was so much activism political activity around The mantra impressed and they were moved to Another hotel in slump in straight and so the struggle continues that easing summary. What is happening. But there is nothing new or different or particularly Different about what is happening. It is just the long standing twenty year a generational Stike refugee politics in this country And it's interesting not interesting but it's very telling that we have this disdainful people for refugees asylum seekers and it's odd considering how. This country was colonized that it was burt. People who came to this country and any her. That's side ner. I i've always thought about i kept at the back of my head So for our listeners. Who are interested in socialism and labor rights. What books or online publications should they read. Yeah so i been thinking of this because he got me a little heads up as gonna ask me these questions. So i changed my mind to it and there are a few foundational texts for me. That went like have the theoretical texts. That helped me understand the relationship between the wickus to the first one that i would recommend to. People is a book called the jungle. By upton sinclair to upton sinclair's of communist russia And he was a journalist so he right very Left wing journalistic. Todd articles. And then he wrote some books. One of them was called the jungle and the jungle is about. The meat works in chicago in the light. Eighteen hundred and he shows the migrant communities that went and work in in the matrix in chicago and it was such a profound and fundamental Texts that because it was so journalistic That resulted in the creation of the fbi in the united states food and drug regulations. Thirty says what the hygiene standards of food should be so in addition to the the hiding the book also talks about the relationship of workers. Today work another book that people should raise one called fast food nation by guy code. Eric schlosser. now it's not quite what it sounds like an. It's very different. To the video documentary that was made about it but speak nation really does talk about. Capitalism develops it does focus so much food industry but it also talks about what because he ford and chrysler and it just talks about early capitalist development in the united states an excellent excellent book. So those who wanna get a really rudimentary or ammo. Easy understanding of what we would call massive economic theory or an understanding of how Political economy works in a kind of fictional why a book called the ragged trousers. Philanthropist by robert trestle now he He never finished the book. The book is on finished any with With throwing like historians rate hashed it but it is basically about these craft bieksa's who are working on a house and one of the gods just talks to the rest of the way the bad economy and lastly on know you're running out of thomson. Thank you for your indulgence. I on the ca- concord parts the communist manifesto by marx. And engels absolutely waited because it We'll try your teach you about fundamentally workers power and why we have not yet realized that power perfect and i was taking. So there's the jungle fast food nation i didn't catch the third one. The ragged trousers philanthropists. Ludo for and i will share all on our instagram page. Thank you thank you so much. For coming on the show and you know sharing your brilliance with us. You're very welcome. Very welcome comrade you to buy a yacht me cry with to voices. Win is the at eight thirty pm on three. Cr is a zillow word. Meaning i am here because you are a boon to celebrate the positive contribution african australia and make to our communities in music academia the arts and everything in between.

Eric schlosser robert trestle eight thirty pm chicago manus island thomson Thirty Today Eighteen hundred first one twenty year chrysler united states instagram african australia upton sinclair Duffin peter dozen one eighty s One of them
"hanna" Discussed on Diaspora Blues

Diaspora Blues

07:41 min | 5 months ago

"hanna" Discussed on Diaspora Blues

"Fairly produce and distribute and organize economy under capitalism. So it is a tenant of socialism that says actually we must destroy the system of capitalism entirely and then there are people who say we can do that democracy and we can do that gently. And i say now eight needs to be destroyed and the only way to do that is by force. Many have it'll kinds of arguments. About how much force and a revolutionary process which is quite violent. Actually whether we support for that says that is the the kind of context in which these discussions take place while that was very thorough. And i had planned to ask you a question about whether you could Whether you could be a socialist in a capitalist society and i feel like sort of disgust that there's different strains of socialism and h. I guess group would group you good word on against group comes with different approaches to how they think it is to be radical to be revolutionary. Another word that you hear a lot about whether it's on the wheel center whether it's on even here at three. Ceo so we hear a lot about the word solidarity. And i don't know. Maybe i'm i don't know maybe this is my age showing but i'm getting a kind of like what does it actually even mean is that like is it the way we now think about feminist Feminism where it started off with like a radical and then now it's become just kind of like slogans and Things that you put on your instagram. So i guess what i'm trying to get at is what is solidarity like true solidarity and How do we go from talking about it to actually doing Again really really good question. And and i just want to commend you. I on in pulling pot all of these. Would that have just become so much. A part of the nakiele that we talked to that we file to stop to think about them and understand you know and i just think that the way that you're asking these questions brings a feeling gritty to. I'm trying to understand the struggle and trying to understand How best to contribute in the world so to your question. International solidarity likelihood socialist has very different meanings. Depending on what you'll politics but sollidarity in and of itself digest named unity agreement shade project Whatever you know the the right wing sollidarity we think together in the same way that the left wing can be in solidarity with one another outside eighties at these to give us the unity of action of struggle to. That's all that ease and they want. So i mean you mentioned feminist sollidarity. Well he i mean so then that would just be women who have a particular brand or idea of what feminism main work together band together. So it's not easy to answer you know singular kind of way. What i can answer is what he's if to me and tattoo why ensure that my practice he's real and meaningful and he's just Lip service to the language of international solidarity of solidarity of socialism. Because you know in certain circles. These things have Social currency And so i guess for me and You know for for the listen to who have ever heard any of my right ear pod casting. Its raytheon the do a show called asia pacific currents which is a to national solidarity. I mean i would consider myself a reeling to nationalist. Think any struggle and that he's an economic struggle must be international because the economy's international. So you know. I'm four or five years ago. We had A dispute at the bay come united brewery and so all. The unions came out and supported the eighty. You and i am w and the other workers in that factory but to that he sollidarity because it's from different industries workers from different workplaces places. Came out to stand. We've the work is at carlton united brewery but for me and my comrades who are international. So he said yes. This is very very good. Command command those efforts but also the company that runs the runs another company in india and the same companies. Doing the same thing to the work is there. And they're also doing the same thing in brazil. It's the same company. So does the stein people around the same board table. That are making the decisions about how to school over the workers at carlton united brewery and the workers. In you know. I don't know where the factory was but i think it was reporting india. I could be wrong. And and so so. It's the same people around the same board table making that decision. Why are we only focusing here. What is it about how we understand cross struggle that means we can only say the workers who are at the end of our knows what we see the workers on the other side of the world. And so that is how i understand and operate in relation to solidarity so i have a political framework that helps me understand the world that the club. The class is the way that we've divided not nationality. Not by not by these out special lines on a map. And when i sat official i know that there are tanks along those lines and this is lonzo very real to people because resulting you know massive wars. So i'm not trying to say. Oh the the of might up no. But they're out official in that they don't really designate a particular kind of different for me the way that the world is divided. He's own class. So it is that line around which i form solidarity and a great answer and anyway where all stronger together i mean that makes that makes sense and i guess that's one of the reasons i brought you on the show because it's so important for us to understand things like workers rights and understand the history and even understand the definition of socialism. Because if we understand the framework than it will help us move forward in life right in our relationships in the way we consume things in the way we see other human beings. So i guess that's for me one of the reasons i brought you on the show. I'm very wary of the time. So i'm going to try to Oneness through fast So let's just talk about. The men are a group of men are currently being held at park hotel Before that those men were held at mantra impressed in full our listeners. Who don't know what's going on. Can you tell us what's happening. Sure so i mean yeah before they were held at mantua. They were held up manage. So this is an ongoing Torture of these people who are refugees so The the howard government. The abbott government continued by the turnbull government and the marcin government but also the rudd government and the gila government. I mean australian. Government can't get away from firstly the consistency week which they are torturing and abusing.

brazil india turnbull government marcin government four instagram gila government five years ago abbott government carlton united brewery rudd government eight one of the reasons eighty united brewery howard government mantua agreement three firstly
"hanna" Discussed on Diaspora Blues

Diaspora Blues

08:00 min | 5 months ago

"hanna" Discussed on Diaspora Blues

"Yes put on your crown. That amazing amazing track is by thelma plume. It's cold homecoming queen. And it's from her two thousand and nineteen Album cold better in black back to black can't do that so On the show today we have very very special guest. I was gonna do a quick spiel and just talk about how amazing she is but you know. I thought i'd let her do that herself. Welcome to the s bar blues giselle. Hey thank you very lovely wife. You just take me. Hey you sound surprised. Surprised that thank. You always flooded and embarrassed when i get introduced that way. You know what me to the few times. I've been on every show. She gives me an fantastic bio the. I don't think i'm deserving. I will graciously gracefully accept So for those. Who don't know i've known you for a few years I know you started at three in early. Two thousands or thereabouts. But i don't know why so. What attracted you to radio. Giselle for very very good question actually up at three. Cs in nineteen ninety nine. I A little bit earlier than the t. Thousands and i was invited onto a comrades right here. I actually believe says will my ny patricia cabello to now. I'm ready i national dr chard Before they in patricia actually did have them. Revolutionary politics and we were activists together in the women's movement And sorry patricia told me how to be inactive and how to be a feminist and she taught me a lot of My early politics. That have changed a lot since then. I should say But she started at tracy. Allen is and When we were activists together she asked me to do the show. so that's all it took. It was just an invitation from somebody who wanted to do right. And i was never interested in a as a medium. It was always just a way to talk about politics and to get practice. More importantly in had to talk about politics in a way that successful to people that don't necessarily read prolifically about political issues and ideas And on the show that you do accent of women you cover a lot of important topics but in a very tangible way away that a lot of us can understand. And sometimes that's not the case With other radio programs. I think so. I've been at three. I think this marks my fourth year. I feel like an old barn really newbie. it's interesting because a lot of people who are actress. Who are programs had been here ten plus years right. So i'm in the minority What keeps you returning to look right. Firstly is sewing. Many things is the first answer to that. I mean You wouldn't keep volunteer upping volunteering for over twenty years now. You wouldn't coming back if they wasn't something special about apply so that's the thing there is something really special about tracia the community the staff the people that make up the place And that's one of the main reasons. I keep coming back but the other reason is that i do fundamentally believe in radio information. Alternative media as revolutionary to we don't on the mainstream media and i think he's The events of the united states and russia and the rest of the world have proven to up over the last Four or five years is the importance of information. You keep being following. If any of your listeners have been following the julian assange case. you'll say the You could not be more aware of the importance of alternative and progressive and dissenting Meteoroid information and so my activism we choose a part of what i do it tracy out that that the of pace that keeps me coming back And they're complementary peace and love that you call it a revolutionary tool. Because that's what it is and i guess a lot of us take what we do so seriously because it's such an honor to have like s space and it's a good way to think of it that way right. At least i do so during the american at least during the two thousand twenty american election. And when i think about it even before then there's there was a lot of talk about socialism being evil and even during obama's reign he. There was a lot of people. Saying or a bama care is like the socialist agenda. That's going to take forever. And and take away our rights and so on and even closer to home in australia when you hear socialism all when you think about socialists at least some segment of community think of them as you know like do-gooders or tradition not traditionalist sorry but too radical and it's like implausible to follow socialism I up what is socialism. And what is it essentially faisal. Yeah so i. I mean it's a it's a really great question But not an easy question for which there is easy. Enter or there's no singular enter socialism. Just means a political and economic idea way of organizing society that says that production is distributed. And well he's generated on behalf of the society socialist but that's there's no uniform. Oh yellow ido a cheese that and socially as bright breaking up in different but that different ideas and actually i think one of the forms of socialism. The most people will be aware of that. We are actually you know. E is the ideology of like the australian labor party or the uk labor party your to a certain degree the democrats is. He's been cold. Democratic socialism and democratic. Socialism says at the y. You organize for production and distribution and be conic girl of that today on behalf of the society through democratic elections and electing representatives and so on but we can say that well for many of us who are to the left of that democratic socialist idea. We would say that there a breakdown. In that the best thing. I wanna say starts. Losing is an inherently revolutionary that is a tenant as socialism cold revolutionary socialism. And so on so you could put it really simply socialist socialism. He's just a way of organizing konami that he's all the people and then there are a myriad way in number of ways to to organize and achieve that or to attempt to organize an achieve that and Lots of i would be critical of many of the different ways. I think what is criticized more Is that the element of socialism The revolutionary potter socialism. That actually says there is no way to.

australia fourth year Allen julian assange Giselle today ten plus years one obama patricia cabello thelma plume Firstly two Two thousands nineteen ninety nine over twenty years american patricia first answer russia
"hanna" Discussed on Diaspora Blues

Diaspora Blues

04:31 min | 5 months ago

"hanna" Discussed on Diaspora Blues

"You're listening to the spoarer. Blues on three ceac community radio zeon should end my partner in crime because it is in the moment. Yes gonna because why not no seriously. She's there for work and good on her. I wish i was there with her. But i'm with you to kick us off this week. I wanna play a song that i being obsessing over. I've been listening to almost daily. It's one of those songs when you first hear it. You instantly fall in love. The track is called homecoming. And it's by all sorry. Homecoming queen confident the queen. And it's by dhamma plume and when we come back. International trade union activists giselle. Hannah joins us on the show Looked in the leg disease in never saw likely me. It was fun. It was odd Both the cup of those gum lou. Beautiful but it was hard long feels good. I'll be the this include or.

Hannah first this week Looked in the leg disease Both one of those songs International trade union dhamma plume three ceac me
Are You Addicted To Stress

Break The Rules

04:57 min | 6 months ago

Are You Addicted To Stress

"While hello hello hello. Welcome to another edition of the breakable podcast. Where he's quieting with noise in the health food infants world today and superstock. How dr heidi hannah in hosni is chief. Energy officer of synergy s accompanied writing brain-based hell if performance for instance individuals and organization. She's also a senior researcher with the brain health initiative and fellow an advisory board member of the american institute of stress and today is the episode of stress. We're talking all about obsolete concept Addiction which i never really heard of thought about intel deduct. Heidi hearing a little bit about your take on that. A doctor dr gary. Thanks for coming in and play. Just give us a little bit about crown about who you are. And what got you into doing. Worker in the world around stress neighboring. Yeah well first of all. Thanks for having me. I love that used the word stoked because it's one of my favorite words. We were just talking a little bit before we went on about our backgrounds and where we come from and i actually grew up in portland oregon which i love. I love the pacific northwest. Still feels like home. But i always full actually it with affective disorder pat a lot of anxiety and depression growing up and felt like i needed to live in a sunny. Climate ironically ended up getting rights. Our shift to play softball penn state which was not much better than i moved to orlando for ten years thinking that would give me some sunshine and it really just gives me a lot of like under storms and eventually made my way to san diego and one of the things that i have been doing for the past few years with reef which is a global beach brand looking the benefits of the beach on our brain health and performance. So anytime i hear someone say you can see me. I know people are just listening to this. But i've got my relief hat and it's at palm trees and i just i really feel like we can benefit from taking our brain to the beach even when our bodies stuck at home are second office and there's some strategies you can talk about a little bit later about how Do that so. I'm background my history really. I got into this. Because i had to to survive. I was i was misdiagnosed. Has a child A lot so around the age of ten started having debilitating headaches and stomach aches and panic attacks and panic. Attacks were so extreme. I would actually faint and lose consciousness so my parents you know not knowing what to do about it to say misdiagnosed me with things like kimia food allergies kind of like throwing darts on a dartboard and ultimately they said you know probably just stress so hard. Remember like okay. I'm ten eleven. Twelve how How bad could stress be. Why is it literally like hijacking my brain and the most inconvenient circumstances like on flights on first dates on job interview so i am a life journey. Like trying to figure out how to help myself. Just get through the day and became fascinated with these different topics. So it started. I got a master's degree in psychology. And i wanted to become a therapist. So it's working with a lot of people struggling with different things and just saw. How much nutrition was playing a role in their mental health. So then i got my first in holistic nutrition looking at the different ways that behavior mood and things and then always do not. I got certified and different fitness strategies exercise physiology and then i ended up working for this really awesome company called the human performance institute and it worked for them for ten years where we worked with professional athletes and executives really helping them understand energy management like their physical emotional mental spiritual energy and that was amazing. Except i do. I feared the most every day which was public speaking and flying so i was traveling all around the world kind of teaching people what to do but the not coping well with my own stress and wallo. That was happening. I had my third emperor diagnosed with alzheimer's disease. And i started looking the research about the brain and the nervous system and realized that the number one risk factor for cognitive decline in dementia was actually chronic stress. Live off of wait a second. I'm living with chronic stress. And i know this. Why am i acting us way. And that's actually one of the reasons. I wrote the book stress a holic and started looking at stress addiction was. I know this is good for me by yet. I kinda don't wanna stop. And then the more started talking about that book to my clients. They would all say. Oh my. gosh that's me. i'm addicted distress. But the funny up part and we can. Then they'd say well. But i don't want you to take it away from

Dr Heidi Hannah American Institute Of Stress A Dr Gary Hosni Heidi Pacific Northwest Intel Softball Portland Oregon Orlando Anxiety Depression Human Performance Institute San Diego Panic Attacks Headaches Alzheimer's Disease Dementia
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

02:33 min | 7 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"The question that will get you in. The most trouble is asking someone. Tell me about yourself. Because most people aren't thinking work initially they're thinking me so they start off with the o. Married or i'm just got recently divorced. I just had a baby or just relocated because my girlfriend broke up with me and all of a sudden you kind of down this rabbit hole because the candidate thinks she wants to get to know them and the employer doesn't know that they're really setting that candidate up which is ultimately setting them up to ask leading questions that are simply not just inappropriate but actually illegal. Yeah that can get into some trouble. I'm not that small business owners need any more trouble to get into but it's an easy. It's an easy trap to fall into. And i i hear it all the time. And so. Peer groups reaching out to community colleges Going to places like Your small business and technology development centers. There's many of them across the country so all of these things are free. So i wanna make a point of saying if you're a business owner and you're looking for a way to be able to deepen your human resources acumen. Become a little more savvy about what you can ask. You can't ask get some help questions. That would be appropriate to illuminate competencies and capabilities. In an objective way across the entire candidate pool. You can tap into all of these resources including your career centers across the country. Some of them call them workforce development centers we call them here in our state career centers but every state has these resources available to employers at zero cost and which is phenomenal so there really is no excuse especially for a small business owner specially for an entrepreneur or startup company. There's no excuse to get caught. You know in that. Hr you know hamster wheel. I don't know what i'm doing. I don't know what i'm doing. Because the resources are plentiful and they cost absolutely nothing. Yes that sounds very budget friendly to fit any and it just takes a little time to invest but it sounds definitely like it's very smart investment because it's an investment in protecting your liability in risk management but also and being able to have a better workforce.

Kurt
The "Innocent" Job Interview Question You Never Want to Ask

Business Confidential Now with Hanna Hasl-Kelchner

02:33 min | 7 months ago

The "Innocent" Job Interview Question You Never Want to Ask

"The question that will get you in. The most trouble is asking someone. Tell me about yourself. Because most people aren't thinking work initially they're thinking me so they start off with the o. Married or i'm just got recently divorced. I just had a baby or just relocated because my girlfriend broke up with me and all of a sudden you kind of down this rabbit hole because the candidate thinks she wants to get to know them and the employer doesn't know that they're really setting that candidate up which is ultimately setting them up to ask leading questions that are simply not just inappropriate but actually illegal. Yeah that can get into some trouble. I'm not that small business owners need any more trouble to get into but it's an easy. It's an easy trap to fall into. And i i hear it all the time. And so. Peer groups reaching out to community colleges Going to places like Your small business and technology development centers. There's many of them across the country so all of these things are free. So i wanna make a point of saying if you're a business owner and you're looking for a way to be able to deepen your human resources acumen. Become a little more savvy about what you can ask. You can't ask get some help questions. That would be appropriate to illuminate competencies and capabilities. In an objective way across the entire candidate pool. You can tap into all of these resources including your career centers across the country. Some of them call them workforce development centers we call them here in our state career centers but every state has these resources available to employers at zero cost and which is phenomenal so there really is no excuse especially for a small business owner specially for an entrepreneur or startup company. There's no excuse to get caught. You know in that. Hr you know hamster wheel. I don't know what i'm doing. I don't know what i'm doing. Because the resources are plentiful and they cost absolutely nothing. Yes that sounds very budget friendly to fit any and it just takes a little time to invest but it sounds definitely like it's very smart investment because it's an investment in protecting your liability in risk management but also and being able to have a better workforce.

The "Innocent" Job Interview Question You Never Want to Ask

Business Confidential Now with Hanna Hasl-Kelchner

02:33 min | 7 months ago

The "Innocent" Job Interview Question You Never Want to Ask

"The question that will get you in. The most trouble is asking someone. Tell me about yourself. Because most people aren't thinking work initially they're thinking me so they start off with the o. Married or i'm just got recently divorced. I just had a baby or just relocated because my girlfriend broke up with me and all of a sudden you kind of down this rabbit hole because the candidate thinks she wants to get to know them and the employer doesn't know that they're really setting that candidate up which is ultimately setting them up to ask leading questions that are simply not just inappropriate but actually illegal. Yeah that can get into some trouble. I'm not that small business owners need any more trouble to get into but it's an easy. It's an easy trap to fall into. And i i hear it all the time. And so. Peer groups reaching out to community colleges Going to places like Your small business and technology development centers. There's many of them across the country so all of these things are free. So i wanna make a point of saying if you're a business owner and you're looking for a way to be able to deepen your human resources acumen. Become a little more savvy about what you can ask. You can't ask get some help questions. That would be appropriate to illuminate competencies and capabilities. In an objective way across the entire candidate pool. You can tap into all of these resources including your career centers across the country. Some of them call them workforce development centers we call them here in our state career centers but every state has these resources available to employers at zero cost and which is phenomenal so there really is no excuse especially for a small business owner specially for an entrepreneur or startup company. There's no excuse to get caught. You know in that. Hr you know hamster wheel. I don't know what i'm doing. I don't know what i'm doing. Because the resources are plentiful and they cost absolutely nothing. Yes that sounds very budget friendly to fit any and it just takes a little time to invest but it sounds definitely like it's very smart investment because it's an investment in protecting your liability in risk management but also and being able to have a better workforce.

2 Common Interview Questions That Are Totally Useless

Business Confidential Now with Hanna Hasl-Kelchner

01:57 min | 7 months ago

2 Common Interview Questions That Are Totally Useless

"One question where somebody could Wind up with skewed answers. That's with a k. guy. Actually i'm gonna give you to avoid near the two most popular questions. Okay and they absolutely. They do absolutely nothing in terms of being able to eliminate competency or capabilities. The first question is what's your biggest weakness. Oh gosh the second is. What's your greatest strength. And how often do those questions get asked all the time right all this okay. Because there's so many ways that that the answer can be presented so there is no context for a question like that a more efficient and even effective question would be to give a candidate a scenario that has happened in that workplace maybe in that division or that department and say this is the scene that happened last week and this was the challenge that was presented. Can you walk me through how you would solve this challenge. Can you share with me the thinking that you would put into remedying a situation like this because in telling the interviewer how you solve the problem you're disclosing in a very objective way. What your strengths are how you think. And whether or not you really look at challenges the same way another candidate might and that ability to look at a challenge and be proactive about a solution might be tantamount to that role and you haven't even gotten that far in the interview in question yet to being able to posture a question and a better way giving a candidate and to answer in a way that is meaningful to that role really levels the playing field for every candidate who will be asked the everything question

Biggest Mistakes People Make on Video Conferencing Calls

Business Confidential Now with Hanna Hasl-Kelchner

01:59 min | 7 months ago

Biggest Mistakes People Make on Video Conferencing Calls

"Marvelous. Well we've covered a lot of dues. Do this do that. I'm curious because you have a lot of zoom calls that that you deal with and and just your general experience and know people on camera and so forth. What are some mistakes. You've seen people make so the biggest mistakes i see is something. We've mentioned just a little bit earlier. Which is the camera positioning or not paying attention to what is behind them. So i mentioned one person i talked to. She was way too close to the camera and actually our head was all the way to one side. There's all this empty space with nothing. Really there There's somebody else. I talked to yesterday. In fact and this person had just moved. So i don't fault them but there were all sorts of moving boxes behind them. I didn't know they moved. I suspected they did because they were moving boxes and It was it wasn't the most flattering shot that was there. So it's giving us all this extra information that gets in the way and actually right in the beginning of the same conversation she has. Her computer turns slightly to the side. So i didn't see the all the other things that were there I did i did do a zoom call with somebody right as this whole new world started and they had laundry on the bed behind them so not only was staring at their bed and i'm in their bedroom having a business call and virtually but there was laundry that needed to be folded so That was different. So i would. I would say right you know. Oh i can't tell what launcher is there. But i probably shouldn't see so. Yes i would say the biggest ones would be not paying attention to what's behind you next to you really just taking a little extra time for

Fastest Way to Lose Your Zoom Audience

Business Confidential Now with Hanna Hasl-Kelchner

01:42 min | 7 months ago

Fastest Way to Lose Your Zoom Audience

"When it comes to sound quality i mean i even saw this on american idol. Somebody was doing their little spiel in a stairwell. And it had this fishbowl effect. Well what what should we be focusing on on sound quality. Well it's interesting because people are more apt to let go of the video not being perfect if it was grainy or the lighting wasn't just perfect but the second the audio is off and we can't even hear what it is that the other person's saying we start to two now. So you're right. That would be a stairwell would be The worst choice for I guess second to being underwater for a zoom or video broadcasts right and what we what we should really do is experiment with either. The the headphones that came with your phone or A little microphone. They sell all sorts of external microphones. Whether it's your computer or your ipad or your phone that really can make it. Sound much warmer or richer. I'm staring across the room. I have a fancy microphone. That looks like a johnny carson type. Microphone with the little angle. And i have a little clip on microphone which i often use and right now. I'm using airpods. Which i put into my ears and even before we started i said you which what does this sound. Good this better this way or that way and we go with what works best so yeah audio. Sound quality is very very important. If you lose that you lose people altogether

Johnny Carson
Zoom Presentation Background Boo-Boos You Need to Avoid

Business Confidential Now with Hanna Hasl-Kelchner

03:00 min | 7 months ago

Zoom Presentation Background Boo-Boos You Need to Avoid

"How do we select a location in our home for these zoom calls where people are seeing the background and trying to read the titles on your books that it's true that's true and it's funny. You mentioned books because everybody figures may. Maybe i should be up against the bookcase or these sitting next to one plant. You know what should we do. We've seen some goofy attempts meaning people to try something doesn't work and we've seen some where people sit on a black in black wall So we do. We should in our best case scenario. Have some behind us so and something that shows off something about our personality or what we do. So if you and you and you should be welded. I know we're gonna talk about lighting but you could have Special backdrop that you go on amazon you paid and it's a curtain and all that stuff But my take kids. I'd rather see maybe picture of your family Some items that represent something in your life and some depth so that needs some space between you and the background and the opposite would be sitting up against a wall or blank wall which has no personality. And it's kind of like you're in a lineup Message right file shine and hold up a number. Yeah exactly yeah so so. It's kinda interesting Behind me some of media guy. I have an on air sign. And i have a few other interesting things and Some awards and newspaper clippings so it. It goes along with who. I am And so that's what people want to do. That's the best case scenario especially better than virtual background but what about people that are in a small apartment. I mean i've seen people take calls from their bedroom is really yes I talked to somebody today. Who had their bed in their background. And we're not used to seeing somebody's bed or private space while we're talking about business conversation. So yeah i would. Even if we didn't if that person doesn't have enough room. I would say to pick a little corner or a little nook and at least dress up that area as much as you can add some personality and you know i mentioned that. The virtual backgrounds aren't is great. But if you have no other choice. It's certainly a choice. The reason why. I don't like it. It's sometimes they look bit wonky or like you're you're trying to convince people that your background is better than it. Really is If i had big mahogany bookcase behind me and i'm really sitting in front of a blank wall feels not truthful but if there is nothing else than certainly it's not the end of the world.

Amazon
The Key to Successfully Managing Remote Employees

Business Confidential Now with Hanna Hasl-Kelchner

04:02 min | 7 months ago

The Key to Successfully Managing Remote Employees

"A lot of managers for years have fought having remote employees because they just didn't feel they could keep their no with their employees redoing. They didn't trust their place. And i think we're we're going to enter a whole new era of This trust relationship trust and transparency transparency. Towards that i think will hear a great deal more of going forward in in management. Because we now you're right you can't see people you can't see what they're doing but you certainly can know whether or not they're they're they're at productivity is working. They're working whether they're at home or whether they're sitting in your office if the communication issue i love some of the great stories that i've been hearing about how successful managers have been using all kinds of ways to keep in touch with their employees including a hurt wonderful examples of senior managers owners of companies or high level vice presidents or executive directors nonprofit to actually make an individual phone call to an employee just to check in to see how they're doing and this is having a tremendous effect on productivity and engagement and loyalty and all kinds of things. It sounds really. You know hokey to say that you need to pick up the phone which nobody has used it a long time. We're all used to using email text. I am in dmz and whatever but the phone calls now. I really having a very very profound effect. So i think we're all going to be learning as we go. It's it's there's lots of lessons that we can learn canopy done. I think there was some very great examples of organizations that are being very successful with managing remote workers. And we'll all get better at it as we go Now i think one of the bigger issues as we're going through all this is managing the stress levels and and just the difficulty of of Families and people with with children and having to teach as both. Do you work at all of these other issues that are are hugely impacting right now today in twenty twenty absolutely and i like what you mentioned is the senior level managers actually calling employees. Because it's a two way street. It's not just about you know management being able to monitor productivity but. I'm also hearing that employees. Want to know that they still belong. That it's not just the zoom call is over and now okay. I'm in my four walls. got my computer. But i'm wondering if the next email or text messages says ohana you're highly qualified but your services are no longer needed. You know. i think there's that fear fear and that financial insecurity about how secure is my job. When i could get axed any moment in an uncertain economy so somebody reaching out by phone who can call and say hi barbara. How are you doing is everything. Okay i mean to know your name. Oh my gosh. i don't very powerful. I've i've heard wonderful stories of a senior people who've done it. And their first of all they are blown away by the response they get which is encouraging as a senior manager director. Vp or even the ceo to get that kind of feedback wonderful but the impact. It has on the employees and you cannot measure that no that that's huge. It's not only they know who i am but they come across as caring so when say those is is really important but making it in the first instance is just really as you said incredibly

Ohana Barbara
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

02:53 min | 8 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"And speaking of pricing cuz I know especially startups and woke preneurs that are starting their business. They're very price-sensitive and rightly so cuz they have limited resources limited budget and you know not too long ago. I was talking to someone about logos and they had previously worked at a very very large consumer product company and they spent thousands of dollars on Logo work. He was in marketing and so he was so excited to discover these online Logan services that provide a really very inexpensive type logos. What's been your experience with these types of services Pros cons. Which could you took us about the what what do we need to know about them? I will tell you that I have redone at least three or four lately people that have ordered these logos online. What you what a lot of these there are some very talented artists that do this work. But the problem with the online services. Yes, it is. Maybe you'll spend $99 on a logo wage, but you're going to get one file and after hearing all this field. I just went through but all different types of files and color formulas. You can imagine how they you know, how limited you are in using that logo. It's not a one-size-fits-all situation when it comes to a logo. So that's what I woke the only the pros I can see in the Online logo service. You need something in a hurry you're strictly an online company and you're really not dead. I have a lot of options for like I say with my different rounds of design you're going to get one or two designs and be maybe you'll just get one and they'll say basically take it or leave it you like it you can pay for if you don't like it. You don't have to pay for it. But you still in the end wind up with one logo that is not usable and all circumstances and always you need to use it off so that the type of files is is really one of the things people would need to ask about if they pursue one of these online options that are dead. I'll call them cut rate for lack of a better a better word, which is nothing very wrong with them. But you need to understand what you're getting for the money and what you're not getting that you might need at a later date so that you don't mix it up and are spending extra time and then being disappointed with the result because you're using a 72-month DPI a low resolution JPEG and you're trying to print t-shirts and it's not going to work. So never work. Yeah,

Abby first things first Hannah
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

02:25 min | 8 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"Is wonderful the fact that you're sharing your knowledge through your birth the diagnostic and prescriptive judgment enforcement book. We have a link to it on our episode page and available on Amazon and other booksellers Joe. Yes, ma'am. Okay, very good. So check your favorite Bookseller ask them for it. Again. The name is Diagnostic and prescriptive judgment enforcement the author Joe Dickerson. So glad he's here and if you happen to need help and forcing a judgment Joe, what's the best way for them to reach you? Well, my email is Joe at Financial forensic Services wage. It's the name of our firm Financial forensic services are switchboard number here at headquarters is 303-974-5610. 303-974-5610. Give us a ring if you have a judgment that just want to discuss no charge for talking about it and I'll tell you the truth to the best of my ability whether it's good news or bad news. If I can't answer your questions, I'll find somebody that can well. That's all anybody can ask for Joe. Thank you so much for having me on your page again for sharing your knowledge and your experience you are a wealth of information when it comes to this topic..

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

03:13 min | 9 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"And at a certain point in your career, it's I'm not telling people information I'm trying to. Gather alignment, create a lineman around my idea. Telling people what to do is only causing me to drag them up the hill so lot more effort. So I needed to shift my communication style and listen more ask ask very specific questions so that I can get a sense of where people were thinking. You know what? Maybe some of their objections might be so that I could be more effective. So I truly it is about communication, but it's maybe it's a little bit more than that. It's also being more aware of how you manage situations to move things forward. What about the access piece because I think part of this network and? Being Authentic Stumbling block if you will this roadblock or speed bump at least that some people have has to do with. Well, let's see they play golf I don't play golf they like to go out for drinks after work I wanna go home and take care of the kids. That type of thing. So appreciate what you're saying about communication and doing it in a way that really gets through to the people you're trying to reach. And I use of questions and being curious. But what about this access piece? We know what's interesting. One of the things we do in our programs women that attend our development programs is we asked them early on. To go out and meet with senior leaders. In their organization and we do a for a number of reasons to to help them gain a broader understanding of the business objectives. To have them get exposure to senior leaders and we push them to go outside their comfort zone not just go a level above try and go to more senior leadership. And what's fascinating is that at first the women are really hesitant like well, they're not gonNa want to meet with me. They're you know they're busy people. You know they certainly are not going to want to take the time to meet with me. And then they're surprised that the senior leaders will not only. Put, time on their calendar but oftentimes, the conversations go beyond the initial thirty minutes. Why is that? Well, the senior leaders want to understand what these talented women are thinking. So they're happy to answer these questions they're also. They also realize how important it is for them as senior leaders to understand what individuals that are maybe several levels below them are thinking as well. So. When people say what about access you have nothing to lose when you ask people can I just meet with you I'd like to understand a little bit more about your area or is someone just joined the company? What did you do before you joined the organization? It's really just you know reaching out and asking someone for.

golf
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

05:56 min | 9 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"So that's sort of one category like how we how we guide traits. Another is how guide interaction like interpersonal interactions questions that we receive, how we give answers, and then the third bucket is trajectories right that based on who we are what we look like. We're typically bucket it in a certain storyline, right whether it's wow. This person has traveled a long distance look where they've come from or this person has like this second chances narrative that maybe they made some mistakes in now that they're trying to redeem themselves where they have a zigzag trajectory where they've tried to do lots of different things. So in each of these different buckets, these each of the different ways of guiding I, give lots of examples in strategies in tips in how to's for how you can actually guide guiding redirect people's perceptions of you. Will I'm curious Laura. Now, you have a really unique field of research and the book edge turning adversity into advantage sounds like it is packed full of terrific information that can help employees as well as employers try and get their arms around this. So allow employees to shine and help grow a business, which is terrific but your area of research how did you get interested in this field? So you know I. I've been studying disadvantage inequality like people who are underestimated all this things they mentioned for for more than a decade and I think a lot of it goes back to experiences that I had as a child growing up I think that that piece of it was definitely. So for example, like through growing up, I saw time and time again how my parents who were immigrants from? Taiwan. We're getting turned down for promotion after promotion after promotion and during one of those promotions, the person that my dad is someone who got promoted my dad who my dad ended up working. For, that person ended up becoming his boss My Dad was actually doing the job that job because everyone sort of knew that the person who got promoted wasn't qualified and and and so I sort of asked my father I said, well, why is it that you think you didn't get that job and he's like I don't know it's probably because of my accent or the wick communicate or something like that. So one of the first things I studied was accent and the negative outcomes or the or the disparities based on how people communicate in their accent and then I. Found it fascinating that something just as simple as somebody's accent could determine all of these things that would later affect their lives, all these outcomes in success, and then I started testing on lots of things like gender and race nist ethnicity, class religion, sexual orientation,.

Laura Taiwan
"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

Business Confidential Now with Hanna Hasl-Kelchner

02:00 min | 10 months ago

"hanna" Discussed on Business Confidential Now with Hanna Hasl-Kelchner

"The. Interesting part is a lot of people when they first learned about it and they read the about the genesis of this was springfield remanufacturing and and what they do they think, oh, this is just a this is just something for manufacturing companies when in reality the industry doesn't matter one of the things that the great game coaches say to people or people. Well, you know it's very interesting concept but I'm in. This business or that business and You know. It's just very different and the response that we would give is will hold a second. Do you have a profit and loss statement? Well. Yes, we do. Okay. We're ready to go. Because it's all about helping people focus on the profitability and sustainability of your organization. It doesn't matter what business. You got the profit and loss statement. We can do great game of business. We can do open book management. So that's a real key to thing that that people need to understand. There's a track record out there and you can find someone in the open book management community in architecture in catering businesses, and manufacturing businesses and agricultural businesses You just keep going name a business you know of heavy equipment, a dealerships, automobile dealerships, landscaping companies you name it you can find an organization who is practicing book management using the Great Game Methodology so. Industry does not matter what matters is do you want to improve that profit and loss statement you have and better improve the sustainability long term sustainability of your organization.