35 Burst results for "Digital Transformation"
"digital transformation" Discussed on Telecom Reseller
"This is the green and I'm the publisher of telecom reseller. And today I'm with Harry Chapman who support portfolio and group content director, UC expo and digital transformation expo. Harry, thank you for joining me today. Hi, Doug. Thanks for having me. Well, we're going to be talking about a number of different far where things, but first, what is UC expo? So you see expo is an event that is focused on unified communications and collaboration. What that means simply to you and I as all these systems we've been using to survive for the past year and a half. Let's zoom teams, go to and all of that will be others under that. So you guys literally you're an organization that literally focuses on the here and now and what's coming next. Absolutely, and we obviously focus on what's coming next and what the exciting things are happening in the market. And then we put on big exhibitions around those topics. So how has the digital transformation landscape changed since the pandemic? Well, digital transformation has moved faster. I like to quote the piece in a Dallas said about we've achieved in three or four months what you would normally achieve in three or four years. And that has meant things happen faster and from our perspective working in the digital transformation market and talking to audiences in this space and running event for this area. We've really seen that and it's more of a willingness for companies to adapt. We've all learned a lot from, you know, working from home over the past two years. We've built up our digital skills, and that means we've seen companies actually investing in technology acting acting faster on different technologies and moving faster and changing their businesses because of I think that's a big change we've seen. I mean, Doug, I'm sure, you know, you might have seen that. But I really think people are willing to do this or they're willing to adapt and willing to invest in digital transformation. So that's a real interesting thing. Human beings like to adapt. Yeah, they do. They do, but one of the big big obstacles to these types of projects has been has been people. And you know, in some cases, it's quite hard to get a big organization like a big bank or an insurance firm to change internally and change their practice and their ways of operating when you've got lots of different siloed structures. So this is kind of given them the rocket behind them to change and adapt faster. So is this institutional turbulence or resistance? Would you say that that's the biggest challenge that businesses are currently facing when trying to transform themselves? I think it is. I mean, you know, if you're a large firm and you've operated in a certain way for some time, it's very hard to change your silos and your structure to be a fully digital business. Because digital transformation isn't just about technology it's changing your business.
"digital transformation" Discussed on CCC Talks
"Yeah yeah yeah. That's that's interesting house on going to pan out now now. The digital transformation at forbes had the years ago seventy percent of digital transformation fail. Now that's going from probably ten years before. Seventy percent of projects failed so they just seem to mirror on the in your experience. You think that's true or is our problem with an ill-defined transformation that that's the phaser you you define incorrectly so you'll never gave it more. Yeah i think it comes back to what we talked about earlier. right digital. transformation isn't a project. it's a process. I if you understand that it's the process then it's never gonna stop sakon measure whether it's a success or a failure. I think badly scoped projects that probably two. I'm basis is the biggest three reason. Why enterprise software has failed time and time again over twenty years does so what am i full mementos. You should have saying you know the best way tweets. An elephant is in lots of little settings. Yes actually the same for me. But digital transformation heck do do it. Well move on to another one more. There's more to go through aetna wheel. How long does the from digital transformation take its duster. If you're asking that question you're asking around question or if you have an answer to that question you're probably doing around thing. That's a polite way of what i was thinking. If he answered a question you possibly not As truthful as you might want to be. What would you recommend them for our listeners recommendations to think about regarding their digital confirmations one or two things come to mind yeah. I think it's a by violence as much as anything you know. We've talked to by the find. The digital transformation isn't a project that is a process. We've talked to by technology that can help you digitally transformed. If technology isn't the driving force. The business should be the driving force. And i think the key thing really is is exactly what you mentioned elliott. It's understanding that the biggest thing in this whole pace is the peephole Running hey that technology can help those people either work remotely or do their job more efficiently or go home on a friday evening and be with the kids something as fundamental as that. That is the biggest thing to take away technology. Isn't there as as a master. It's to be used to help the business. That's great words from sage words. Final question him Rethink this you know. Are we in general so outside of work. Just in our generalize how we been on a personal digital transformation journey the last ten years with the advent of oath agenda's been around but with the advent of online software mobile communications and maps. Are we in the middle of just personal digital transformation as well as funding at work that.
"digital transformation" Discussed on CCC Talks
"What were some of the telltale symptoms but you know people need to start digital transformation. Yeah i think. I'm going to argue with you a little bit. I think everyone has to do some transformation in entrust whether they they wanted to. I think it's it's interesting those that were prepared for digital transformation at least had had an idea of what was coming transition a lot. Better in right me the interesting one of the telltale signs now is going to be when people back to it because if you think about it the move to remote working was was actually relatively easy gifts on a laptop give them a vpn connection at the simplest level and therein. Gatwick got something hybrid work in. That's coming back right. That means that actually they're not just working from home setting Remote working a lot of people literally picked up all the paperwork from the office picked up the pulp plant on the laptop moved into that office. They're gonna be doing two days a week at home two days a week in the office and travelling in in a. That's where did transmission is ready to come to play by securing content in this fluid. Give and i think that again. The telltale signs Those organizations the understand that the proactive in thinking about over the last twelve months and prepared for that. There's haven't are going to be again in complete pandemonium. I think as you said it was easy because of technology to adopt them remote capabilities whenever platform people used. Just gotta plug it in. Made a bit secure which saddam was my first challenge jam People sitting there now trying to communicate a team of twenty on a on a remote call. First of all How'd you how'd you speak had utah of all. The people saw skills we need and then em in some people figure out how we manage my day. You know so. It's not all that we've done for those successful copays for the people that have struggled truth is but managed to get working that is changed such as massive amount to change how people work whether they knew it or not gone through it and then that's what it's about swam. The transformation happens with digital technology. Enabling. it is not the story. I think you've nailed it..
"digital transformation" Discussed on CCC Talks
"And if cis have got such a heavy prevalence mitigating risk then. They're going to be very very reluctant to take a gamble. Interestingly we've we've done a lot of work with c. f. o.'s recently at the cfo always stolt of as the guy that just held the us strengths. Yes cfo's increasingly becoming business advisors to the end and looking at technology because they use technology extensively. I'm looking at high. Technology can be used and they're the ones that driving digital transformation projects from our experience. Nope cix cia to doing it. But the ones that are pushing it through his thoughts interesting. Change come across. Yes where in the past the cfo. The financial officers whereas custodians of the purse-strings manage spanned still are the more savvy. Ones understand technology understand. There's a value on this. So i'm okay spending exim. Why and going to the board and asking for that. Because you're under pressure from the board to return. Earnings per share revenue ads show prophet all these other indicators of the ceo cares about ceo's necessary to care about digital destruction because it costs money or her money. But they do care about the short medium Short medium-term at say by ability of the organization and the impact of market forces. So they do have to do this. They wanna make sure that the spenders wise and his correct on his on the right things. I think i saved some of these sunny finance folks even come on. Say we're going to spend on people we got spend education. We've gone to spend on process change in all this other stuff on defending that in the board. Then it's here ceo. Here's the plan you know now. I've always wondered that we've in those sweet people will. We can create notable. You know do we have. Do you see a you know this. A chief digital officer coming up the ranks to take on this role of the cio has been all encompassing and looking at risk for the chief digital officer is probably in for a couple of years driving digital transformation and then we'll move into different role. Leave the company or do something else is that that's appearing. Yeah thanks i Whether that coach chief digital officers chief transformation officers just a makes the acronyms up or chief strategy officers or whatever. I seeing an increasing number of those roles. The challenge with that is that i think you've hit the nail on the head right. Those people given two years to do the transformation for me. Digital transformation isn't.
"digital transformation" Discussed on CCC Talks
"In the last eighteen months organizations had to get remote working up running quickly. I did that. Go through the procurement. Nothing is crossing teas that they would have done normally. They didn't think as they couldn't. So what we find ourselves in now is is almost a retrospective. Let's come back and just check hang secure. Some video conferencing. Yes and stuff like that. So we're in a really interesting time. Nothing interesting yeah The flexibility of Digital has allowed us to will depend on the head on people could not leave. Home wasn't a case of. They didn't want to go of said you are now leaving office as you're staying home will be figure this out so Absolute benefit of all this transformation cloud is we could switch to some quickly which are quite right in saying there should be a retrospective. Let's go back. Look at the contract security the parameters what we've put in europe gdp or committed to play with whatever solution. You have announced deal with it now. I guess while there's a bit of leeway i would suggest in the market to have you know to correct things as we go back to more of a more normal. You also mentioned them apart out of control. Now i think control isn't a bad word. People think it is when you think of john environments but you still need to have that level of what we call a control or governance or whatever even if you're in this ideal world which rea- like the scenario you said getting remote at activity is just is is. We still need to control it. Somehow we still need to maintain those primaries or maybe retrospectively go back. Jaji think is is is where we need to go. It departments heavily involved in digital transformations across the water is not one thousand nine departments not doing something related digital transformation wetter. They're doing it or window to them. But i mean shouldn't delighted armando of any organization be driving digital transformation..
"digital transformation" Discussed on CCC Talks
"Rethink the whole process and the the good organizations that are that get that and they get because that's talking to the customers out figuring out again not just will tolls in techniques. They need to build to remain innovative. But which tolls techniques in which applications of and techniques. Actually make a difference to the end user. I think that there are great examples of organizations. That are doing that word right. Well there i think there are ways to the industry familiar go to organizations that are driving a that are really talking about what transformation is and was handled for saying we've got a tool but you have to do the transformation. Now what our professional services dissolving. We can help you on that. But you're part of the rather than this kind of sandy the software of the old days when we're talking about you're talking about software applications that can be saas applications on whatever that is private cloud everything that's all digital and everything in between again they're just mediums of how you get a service at the end of the day but i think that that's important and i think the challenge so for some organizations out there regardless of whatever marketing is but out there. Would you agree that it's incumbent. On an organization to understand what digital transformation means for them that important. Step for them that they they might miss. I think it is. I think it's an important step when you look at any type of or any type of change the world in a in think about analytics while they're really trendy really hyped up at it sectors over the past five ten years ready at same problem right. You can have all the data in the world you can have only analytics in the world but if you don't know what you're looking for you end up with that that goodell thank analysis paralysis. You look at all this stuff and it's wonderful. I find a trend like well. It's completely useless. Tax exactly the same digital transformation you know..
"digital transformation" Discussed on CCC Talks
"Or the tablet it's absolutely the most important pace of digital transformation getting back to document management when we talked to by converting paper systems into digital systems. Probably about twenty percent of the overall project was by software. another thirty percent of that was about the process. The remaining fifty percents about the people it always is and part of that is understanding what the people are doing. You know as well as i do right if there's a process that goes for me to be and you talk to three people about it. They'll they'll find ways to go around that and to get to where they want to go to collect just the nature of humus but you're absolutely right. Digital transformation is more of the people than it is about south of what the technology does is it enables us yes do that transformation but we have to talk to the paper. We have to talk to the staff and the uses to find that what they're doing we don't always have to listen religiously one hundred percent to what they do and don't want us to do. Sometimes you have to break a few eggs right all those not break. Yeah exactly but at the same time as long as you can show them benefit and value at a reason for doing what you're doing thing nine times out of ten you'll get them vote and you have to get mobile before we start the whole thing. Otherwise the whole thing will fall in the project. stooping evolved in These transformations to organizations accepts site early on that a large chunk of the effort is the people. Change also equates to a large chunk. The project budget is going to be We don't like spending money down. There relied spending lots of money on the technology and then telling the people thou shall change quickly. Yes and no Those organizations that have succeeded in digital transformation. Get it get it earlier. And i think it's difficult right. You sit there start of a project then you try and figure out what you're going to do and you figure out what the software coast as figuring out what professional says he's cost and then there's that intangible all the disruption to the business the training that you've got to give to the staff the the sort of engagement that you have to do right the way through a process that is incredibly difficult to gauge an incredibly difficult to put a price on some people Mccain to get things moving into do things properly and they'll get affects and yes the inevitable will happen. They'll end up building. Something that takes twelve months is not fit for personnel after get background limp again and hopefully at some point they figure out what the problem is. You're going back again. I'm always reminded when you talk like that that i guess the feel revolution where electrodes toronto. I'm and you end from everybody. Working independently in cottage industries. So now these factories being built look. People have failed by family to try to get the technology which was electricity. It's crazy when we think about it now. In and then a lotta people in just to operate machines where yesterday chairs.
Inside a New Skunk Works Factory
"Kitty sort of like kind of explain to everybody. This is a bit different. Why hockey's approach is different and tell us a little bit more about the the digital transformation that they're on yeah so it's it's kind of a two-part transformation that they showed us in in actually quite some detail quite elaborate detail during this tour on august tenth at site tin plant. Forty two also known as skunkworks in palmdale man the two parts to it one is is just on the digital side in his new approach digital engineering and digital manufacturing and the second is the sort of physical in standardization of that with infrastructure in the form of a new factory Huge new factory that they've built in erected on the skunkworks. Campus there in palmdale and So we get to see kind of both sides of that you know. Basically the sort of sub projects that this step by step series of sub projects where they proved out this or if digital manufacturing approach which they are now going to apply to projects. That are actually going to start building in this new factory in what they call building six six four eight on on on the campus so that was That was the point of the of the visit and the tour ride can just to set the scene a little. Now we know that the skunkworks really as it's it's modern era occupies. Most people now in palmdale in that corner of plant. Forty two those two large mainly to large hangar buildings that were built the stall factory in the desert that was built for the tunnel. I haven't program back in the late sixties so where in relation to those huge hang this the new facility right so there's building six. Oh one which is the building that we served commonly associated with the skunkworks quirks. Since it moved to palmdale from burbank in the late nineteen eighties to occupy that. Elton levin building.
How Merck's CIO Is Driving IT Agility With a Product Mindset
"Dave welcome to tech nation. Great to speak with you today. Thanks for having excellent. While i thought we would begin with your your current role as i mentioned a moment ago. You're the information in digital officer. Talk a little bit about The purview and perhaps a little bit about the two sides of that role. Sure thank you we. Have we have a team of about thirty three hundred talented. It professionals that support our ended in global business From early discovery in labs to clinical development manufacturing supply chain sales and marketing as well as all of our corporate functions We have division. Cio's that face off to those business. Units i mentioned in that we have a set of shared capabilities for infrastructure security enterprise application analytics etc. We have A four hub model globalist. We've hubs in. Singapore prog a brand new jersey in austin texas and yet interesting. I always get asked the question you know what's the difference during the cio in the cd arrow role in your never felt the difference. You'll ask some people say well. The cio's are focused on kind of the it infrastructure and the ceo's are focused on driving digital transformation. And for me. I always looked at the two together and had the opportunity to do both roles in animal health. So i i guess i would say you know. The the cbo is a little bit more about actually driving business. Transformation in change in making sure that you're applying that technology to drive real value. So yeah those are the two sides of they're all.
"digital transformation" Discussed on The Internet of Things (IoT) Show with Bruce Sinclai
"So we. I like to kind of think about things. I like to think of it kind of as a technology stack and i'm always looking at it from the value creation perspective and i have at the bottom of the of the technology stack when you say digital transformation digital transmission such overloaded term. It can mean anything including at what i call an operational digital transformation in that would be a company when you may be digitally transformed the way they do Their expense reporting. You know so nike system. Our business system yeah well. That's a digital transformation. It in general. You know that's technology where you're where you're digitally transforming how. The company communicates. And then i like to look at the next level kind of more of an automation again. I'm thinking about it through the lens of value creation. And you know you mentioned rpg's so so Rpi should say robotic process automation for people listening. That's that's a way of kind of automating tasks that would be used in an interface like clicking on an interface and so another way another automation is robots automating the tacit that robots are doing ecommerce automating the sales process of digital marketing. Automating the marketing. And then i put the last one what you're calling emerging. That's i wanted to make sure we kind of had our terminology. Correct are at least instinct. So we can. We can speak. So one of your emerging ones. I stick more in the automation layer and then the top one. I call that the smart layer. And that's where we have the iot. We've got michelle learning. We've got the blockchain. I put augmented reality in there as well Do when you're when you're talking to your clients are they. Are they thinking about the in your terminology. The emerging technology or. They generally stuck in more in the automation or in the. It side of things. I would say my clients are thinking mooring lines with business problem. Usually and mashal inconsolably fall. We are brought in jim by clien when they have any complex business issues or they want to post operating performance by. That's the layla conversation that we have with our blind in when we talk technology. It is best anybody's it is focusing the context particular business problem or opportunity but whether a company wants to become a estima century approximate company. Or.
HPEs CIO on Digitalization and the Companys Customer Zero Program
"Rush me kumar. Welcome to it's great to speak with you today and hit opportunity bitter absolutely rush. You're the chief information officer of hp. And i wonder if you could take a quick moment and describe your role to cio roles or exactly the same. How does how does the rule apply in your case. Yeah that's a great question actually so a cio. At i came in it was a very interesting juncture as you know at fee has gone through major transformation in laster by six years when i came in bieber this in the second year of our relationship with our providers where we had decided to outsource majority of On many committee will be there supporting eighty thousand users as valid rounding on various strategic nexgen. I teach around could transform arche landscape as well as a beater supposed to the data center. Moose follow on our society gic direction of transforming the company to everything as a service As well as get to a point very achieve customer partner satisfaction. So i locked up. On a journey to rebuild the itt create smart servicing. Right sourcing are rose and at this point in almost eighteen months of might be a cio. I have initiation of six hundred eighty five people moving onto almost eleven hundred people by end of this year of traffic cio role. In some sense there are responsible three here yet. operations including typical data center network in france cyber scare ghanaian end user computing as lab ration- on second enterprise wide applications tools valid supplier partner landscape that from the business from the cash supply chain services at the same time. We are also responsible for delivering fellini grated ecosystem of automation digitalization indiana that the still enable our digital transformation to be cloud that forms a symphony that jennifer.
Revlon CEO Debra Perelman Shares Her Passion for the Beauty Biz
"With me. Today is the ceo of revlon debbie perlman. Welcome debbie with so wonderful to have you here. Thank you pre. It's great to be here. Thank you so much for inviting me to join the podcast today. Debbie you know. I think it's must've been such an amazing but also challenging year for you. I mean you're the ceo this major beauty company and it's in such a tumultuous year but our year of innovation. Tell us a little bit about what it's been like for you both personally and professionally as such a great question in frankly so pertinent to the time today. So thank you for asking that note. I i think it's really helpful for me to take a step back and really just give some of my own background and what it means for me to be within the beauty industry. Because i think a lot of people don't know that and it's really important to me and it really is one of my true passions. I mean beauty and the beauty business has always been a very big part of my life Since i was a little kid. I've been always interested in beauty. I remember my first lipsticks which happened to be revlon. Super lustrous lipstick silver city pink and toast of new york for anyone who remember those shades. Those are the the best shades on me to pulling clips you know. Pr clips from when i was in high school and that was really looking at at the time it was. You know sitting with magazines and a pair of scissors and really looking at linking beauty and culture and celebrities and tracking the impact. That beauty brands had on culture and leading into my first job outside of college. Which was at revlon where i was able to join a rotational program with the goal of really understanding how to take a beauty product concept to market execution and ultimately success. And i was able to do that for a number of years and then came back after business school into marketing on the almazo brand as an assistant product manager which is still hold a special place for me out. Al may brand which led me into a career marketing and ultimately to returning to the company. Two thousand seven to lead a digital transformation and moving into the ceo role in two thousand eighteen and not only is the beauty business in revlon so important to me but the emotional connection that beauty has with me with probably you with each and every consumer and i spoke about the lipsticks. I remember their names. They're they're certainly so many more that i could highlight. I remember the fragrance at my grandmother wore very specifically she wore nor and it was in this beautiful gold container was actually a hard a hard oil fragrance as well as i remember. You know even you know by team members have talked to me about stories and the products that they have used in their past from the dance competitions when they were kids to skin care routines that they've been passed down from generation to generation and a big focus of mine has always been. How do you utilize these iconic brands and products bring to market in order to really leverage this emotional connection that we can have with the consumer because ultimately what we do at revlon is. We're able to create beauty innovations to really inspire confidence and ignite joy and the
How Custom Training Helps Logicalis Staff Its IT Service Desk
"We are architects of change. Our focus here is to design support an execute customers digital transformation by bringing it all together with professional insight. We have very deep knowledge in the. It industry drivers Such as security cloud management iot managed services. And what we do is we really addressed customer priorities. Such as their revenue and business growth other things like their operational efficiency innovation risk and compliance ater government at sustainability. The company is headquartered out of london. And we are global. We are an international company We've got office locations. In the united states europe south america south africa asia pac our currently servicing well over ten thousand customers worldwide and some of the sectors that we do business end are things education financial services government healthcare manufacturing services retail and telecommunications we are partnered with cisco were one of only cisco global gold. There's not many of those as plenty of gold in the us But there's only six global goal. We're also a microsoft gold partner partner with hp ibm net app oracle service. Now vm ware anymore. But but those are the major brand names Were trending close to about seven thousand employees and that number feels like it's growing on a weekly basis logic. Alice is in a real intense acquisition mode. Right now there's going to be a pretty big boon over the next. I would say six months to three
Timescale: Time Series Databases With Mike Freedman
"Mike. Welcome to the show. Thanks for having me. You started timescale in around twenty fourteen. And i wanna get a sense for why. Twenty fourteen was a time when a new category of database needed to be created. Because this was around the same time other time series databases also created. Yes so we originally created time scale really from our own need around that time. Twenty two thousand fourteen two thousand fifteen. My co-founder ni- jaekle carney. Who we go back many years. We kind of recent up and we we started thinking about. It was kind of a good time for both of us to think of what the next challenges are that we want to tackle and it seemed to us that there was this emerging trend of people talk about the digitisation were digital transformation. And i it feels like a somewhat of analyst. Turn but i think it's it's really responsive of what's happening in that if you think about the large big. It revolution it was about changing the back office. You know what was it used to be on. Paper was now in computers and what we saw was somewhat the same thing happened to basically every industry from heavy industry to shipping logistics to manufacturing both discrete and continuous and home. Not and so sometimes this gets blurred under iot kind of also think about it. More broadly as operational technology those which are not not necessarily bits but adams and a big part of that was actually collecting data of what those systems were doing. So it's about sensors and data and and and whatnot and so when we initially looked at this problem we were thinking about a type of data platform. We would want to build to make it easy to collect and store and analyze that type of data.
"digital transformation" Discussed on CCC Talks
"Through a safe taste. David i tell is there. There is still a role for idaho. She is she also there. You know. so don't start to start. Let's say how are we gonna do. Things awake to not do shave. The way safe says we do do save because we are different. No we're not different. An airline organization is not fly. One blaine less whether they step away from safe or not. Yes so so. And that's your fastest way to a digital transformation. I really do stick to a thank him at stick to that mad at and make sure if your organization two to three months of time to get to the truth is and then you'll see that once a half the rules day. They can apply the rules. And hopefully dan facial in the the smarter guys in your organization and girls junior organization will start to bend the rules. I think as huge learning in their arm. I i'm going to have to go back and listen to all that again and two things you mentioned there towards the end what you need. Is you generally have in your organizational ready. I think we we forget the as you said we have able. We have methods. We have better title. Whatever this is we just need to adopt what.
"digital transformation" Discussed on CCC Talks
"Higher site reliability engineers and and devops engineers. It's going to be a very costly exercise. And certainly not gonna move faster. I think you'll get mad at out of the organization. If this is indeed the word says it already is strong formation. Yeah and reimplementation as the information in our chapter also. The people parts people has the age people will. They're also changed. Their knowledge will have to change that staff day to day. Job will change. But it doesn't mean that the individuals will have to change. Yeah you know. So as long as people understand that as to whole married overthrown formation and then there is a consultancy affiliate to do gone through To understand who fits into what's the best and what kind of skills you know audit wired for what type role but if you did that well and you give them the right level of support. I'm pretty sure you can't do this in a in a more sustainable manner. Yeah because you. You get a lot of loyalty from your stuff. Dan if you suddenly get avoid system engineers surely now need defecated and mind you. Everyone who today has a devops engineers daito lincoln probably a year ago. Two years ago washer system engineer. So you know you're chasing your changing holy grail. If you've tried to find all of these things on the streets so yeah you will have to. It's going to be hard. They took off. Relation is not simple. it is but it's it's about communication it's about being honest and open and it's about support giving the right level of support to people but be persistent on on the end goal of what you wanna do and how you're gonna do it so you about that later this well. I think the great i loved what you just said. Their digital transformation is elimination. It's transformation. I just love that phrase that you said. I think it's very important for people to have focus on changes heart. You know it's hard for people to change. But i think we've got all realize we are in change and then those are realized that i'm not support the to change. I said we'll have a better experience in your organization will be better for there will be people that don't want to change. It's a case of seeds. They will happen. In one of the biggest challenges of digital today though it.
"digital transformation" Discussed on CCC Talks
"Find a job. Naughty fintech and company worked for works with blockchain yet. And that's how you know it's really amazing that you know how how you can drive and shape your own future by by giving it right thoughts. Because i'd exactly what i'm gonna do. Now i'm going to work for dot up the fully based on blockchain and it's just more organization and that was exactly whatever's looking for that's fantastic as is great second time out to do all those things and then to get back in. We'll probably look up the block. Chain the crypto. Little bit later on. It's a fascinating area. I think it's massive growth industry spicy for a fantastic but also any rogue nation. I can find us for blockchain monogamous stuff. We're going to get you onto the podcast. Am talk initially on topic of organizational design in this time of digital transformation alita Your previous work. What you talk about. Tell us little bit about that from your experience. Your organizational design this world of digital transformation. Everybody seems find ourselves in today. Yes you're not into the party. You probably missing something It it it probably depends a little bit on on what you couldn't motive operations for organizational design because you know but it traditionally id organization were very much organized in silos. Yeah yeah there was software engineering division. That was named structure vision or as an architecture team at typically they. Were you know a bit amid type of design with middle managers in that managers. And you know so embarking on on a digital transformation and that in itself was already a big word. But if you are embarking on that route than you think you can do that with old the same. You know these aims institute in place in the same software engineering team the same infrastructure team and that is going to be work for all these. I don't know depending on the size of urination tens or hundreds of middle managers. I think you find yourself going to be you..
Why Savant Systems' Acquisition of GE Lighting is the Future of High-End Smart Home
"Across all industries and the data that is associated with these technological solutions sets us on the path to global scaling an unimaginable business growth. Which is the best way for me to introduce my colleague and my friend betty. Davita betty is a global executive with expertise in digital transformation and consumer financial services. Betty is currently the chief business officer and member of the board for finn. Connector a technology company which connects digital platforms and solutions and financial services companies via an api platform to accelerate digital transformation and open banking. Betty is also the founder of bet. Deb solutions a fintech advisory practice where she works with emerging companies on strategy value creation partnerships and the path to global warming previously. Betty served as the chief commercial officer of digital payments labs at for mastercard and prior to that that he held various leadership positions at city. Which is where we work together. Welcome betty thank you betty as the first question. I'm certain our audiences would be interested in your perspective of the digital transformation. That's taking place today in financial services we'd love to hear what are you seeing in the market and what business problems are being solved with these continuously evolving technologies. That's it's a loaded question. And i'll try to answer at At a couple of kind of macro levels and then try and get a bit into What we're seeing in different regions around the world. I mean at the macro level. It's clear that financial institutions can't continue to develop everything here right the notion of proprietary developmenh is just. It's not sustainable from the standpoint of the speed and velocity by which they need to turnaround new solutions. They've got a competitive landscape of thousands of been tax in stored ops that are entering the market and providing services at a level that You know consumers. Sme's incorporates see in their everyday transactions. And so there's so much friction that's been taken out of the equation with many of the digital giants and these new solutions. Banks can't continue to
"digital transformation" Discussed on IT Visionaries
"It visionaries today. We have the principal automation in process. Excellence leader at fortress iq. John nicely john. Welcome to the show. Thanks very much redmi on the program. Albert look forward to the conversation. All right i wanna get right into it. There's something you write about quite a bit. On linked in that process intelligence fortress iq is also in the domain what is processed intelligence so process intelligence is about the automatic and continuous acquisition of processed data. And we're doing it at speed and at scale across every process every application every department and the goal is really to provide fast in clear and accurate visibility into the current state of your organization's processes. You know we want to eliminate those unknowns to really enable companies to better plan and better execute and the whole ideas is. You don't understand your current state. It is so hard to get to that magical future state and if you step back and think about it logically It makes sense. You know you can't get from point. Eight point v. If you don't know where point is if you don't know where you're starting from. Google maps can get you from boston new york pretty easily so long it takes if their tolls if there's an option to take a plane but if you say hey i want to go to new york. It's at all it doesn't know where you are currently and it's no different for an organization and in a fundamentally people don't understand how their organization truly functions at that granular user activity level. So that's the problem that we're trying to solve so it sounds similar to business process mining of heard that term before. Is this a similar domain or those two things separate similar domain of process mining technically involves access to log files on a specific applications and what we found is a lot applications as people spend a lot of their time on. Don't have log files. And so it makes process mining very difficult so the technology in tool that we use Is a small software. Agent gets installed on target desktops Records all the activity that goes on on the screen and then ultimately that information gets used by artificial intelligence and computer vision natural language processing all sorts of other technologies and we convert that unstructured image data into structured data that we can then go mind and analyze so we get a very complete picture of the process from end to end as opposed to some process mining technologies that can only look at an explore certain applications. Okay so i think. I understand this so long story short same domain but slightly different approach to getting the same type information. No i like what i'm hearing..
Have We Reached the End of the Digital Transformation Road?
"All right i wanna get right into it. There's something you write about quite a bit. On linked in that process intelligence fortress iq is also in the domain what is processed intelligence so process intelligence is about the automatic and continuous acquisition of processed data. And we're doing it at speed and at scale across every process every application every department and the goal is really to provide fast in clear and accurate visibility into the current state of your organization's processes. You know we want to eliminate those unknowns to really enable companies to better plan and better execute and the whole ideas is. You don't understand your current state. It is so hard to get to that magical future state and if you step back and think about it logically It makes sense. You know you can't get from point. Eight point v. If you don't know where point is if you don't know where you're starting from. Google maps can get you from boston new york pretty easily so long it takes if their tolls if there's an option to take a plane but if you say hey i want to go to new york. It's at all it doesn't know where you are currently and it's no different for an organization and in a fundamentally people don't understand how their organization truly functions at that granular user activity level.
The Digital Revolution Has Only Just Begun
"So. John way back at the start of the pandemic when i was asking people about how this might change aerospace. You were the first person to boldly predict the to me that this is probably going to speed up. The digitalization of the industry accenture does the tech vision report every year. And to be honest with you often focuses on trends that are coming but this year's report felt just really different to me because of how much of the digital change that occurred. Can you take a step back for a moment and talk to me about the rise of digital transformation during the recent crisis. I mean were you surprised by just how much change happened. And how important digital became michael. It is true the pandemic acted as a catalyst for many companies around the digital agenda's. And no. I'm not surprised as i told you when this was starting. I could see it happening almost immediately when when. Kobe was impacting companies. What we saw was increased attention on move to cloud which is the foundation for so much of the valley to gain from digital transformation and then a range of other digital technologies a in l. a. r. vr digital twin thread data analytics. You know even an upgrade to platforms for supply chain manufacturing in the commercial segment those companies. Who have used seven three seven code to invest in digital are poised to outside rewards as the rates. Start coming back
Comcast, Cox Enterprises CIOs on Rethinking the Employee Experience Through the Pandemic
"Wanted to begin with Talking about this major digital transformation acceleration that you have you've experienced through the pandemic and how is your thinking about employee experienced change during this time in light of the many changes that employees have had to endure in the way in which they work to give us a few thoughts. If you would absolutely great question and let me began by by saying that i think leadership is the core competency that really support the transformation of technology and when i think about leadership i think about capability competency and compassion and those things are fuel really to grow individuals and companies and and i started with that because one of the things that we've seen when we work with our our customers and particularly on our cable side of the business. What we saw was in extreme increase in demand which is intuitive and secondarily. What we saw is a need for for our clients to get up quickly and we. We had initiatives focused on self installs as an example and those initiatives were accelerated greatly. But what we learn going back to that compassion piece is it was more than getting them up and having them run in our our employees were going through the same thing so in addition to do in their day job they were homeschooling. They were balancing the Their personal lives with their work lives and that need to support them over and beyond our jobs really fueled us to make sure that we kept them front and center in all the decisions and lasting say is absolutely the tools that we're using now. Zoom as an example microsoft teens really double downing on that type of technology to create. That connection has been really important.
Covid & Digital Transformation: Too Much, Too Soon?
"Distort transmission is the conscious integration of digital technology into all areas of a business and buzzwords aside. Most organizations have been talking about it for ages. We've gone digital transformation strategies and chief digital officers coming out of our as bump the stats. Say that seventy percent of all digital transformation initiatives fail to find out why i could dave strong u. k. pre sales director for h. p. e. the three areas. That really caused this to happen. One is around complexity to many organizations. Take on too much. They tried to bring together thought him any digital technologies to try and deliver society. Come the end up. Filing then this the couch apiece and the whole point around the digital ambition is to do it quickly is to take a business problem translate a business problem and executes it with technology that can really make a difference organization. Two three four year programs that too long. You missed the boat if you're trying to compete against monza as a retail bank and taking three full years to get to where they were three years ago he kind of lost your business. You know that culture piece of being able to deliver things in bite size. Incremental trunks isn't organization is very alien to established businesses. you look at some banks being around fatigue. Three hundred years right imagine that trading history and the processes that they've built up that time. It's very cumbersome netflix. It is being cumbersome the it processes being cumbersome so it has really made it extremely difficult and then the final based fatigue and we guys right back to taking too long to do things. But you're relying on a very small skills pool around dishes so we know that it's recognized. Uk level the digital skills are in great demand but it's not enough of them and focusing all of that delivery and change on a very small pool of people that overwhelmed overworked and therefore the in fatigue. And that's why you see that stat. Seventy percent fail
Why Digital Identities Are All About a Secure Customer Experience
"Welcome everyone to another episode of it visionaries and today. We have the ceo of four. Doc fran rush on the show. Fran welcome to the show albert. Thanks so much happy to be here all right right out the gate. What exactly is ford truck. It's got a very strong sounding name. Tell us what for drug does so before. Drug is a digital identity platform though for enterprise and large enterprise. So what the heck is that. Yeah yeah we enable our customers to really create really friction lists and easy identity experiences so that as an employeers a consumer. It's really easy to register. Set up a new account be recognized when he come back and get access to what you wanna do and then move on ossets really that whole process of setting up in your identity to get access to services online so this is a this is a space. That is very hot right now. We know that there are competitors that we've had them on the show so i don't or maybe they're not competitors so for for our audience. I'd love to hear a little bit of what's the difference. What's unique about four rock to give you an example we've had we've had guests from octa from off zero different companies here but i know that typically in software a lot of times people say the same things but they don't actually do the same things curious. What's unique about for drug. You'll let me just before jim. Braude into four doc. I want to take a step back. He said the market's really hot. And i want to kind of explain why yeah. The market is really hot. Right now. And i think some of this ties to the digital transformation that companies have been going through over the past fifteen twenty years where instead of doing business in person or over the phone you know. We're doing everything digitally as employees. Everything we do now online especially in this post covid world where every workers are remote workers
How Infrastructure as Code Is Accelerating Cloud Adoption
"Welcome everyone to another episode of. It visionaries and today we have the vice president of engineering. And has she core pretty small pretty welcome to the show. Thanks matt super excited about chatting today all right. let's get right to it. How she court and its suite of products or some of the most popular products. In that i've ever heard about in Among the developer community. So everyone i know that is a full stack developer or back end. Developer is using a hash core product at some level for those. That don't know what you guys do. What is ashi core. And what are some of the products. And why do you think is become such a standard in the development community. Yeah awesome. Let's start with that. So how she is a company. That is really focused on helping customers on their journey to cloud no digital transformation is top of mind and it really depends the way that applications are being billed is no longer have sort of the traditional data centers in data methods of operating. And so are chronic. Swede is essentially helping customers on that journey when you think of us we were really founded as an open source software company and we have eight organ source projects today and these projects really kind of play different roles in that journey for the cloud operating model the first set of products really around helping developers kind of in their lifetime time environment in building images and those are aikman and packer. Richardson packer almost become household names in any developer community. Now we followed that with the tax reform and tear form is used to essentially provision your infrastructure.
CIOs of Dow and CarMax Drive Process Modernization at Scale
"Let me begin with you melanie please. So wow what a. What a remarkable several years. It's been during your time and your tenure as chief information officer dow has been through major acquisitions. It's been through multiple major Divestitures as well yours is an organization generally speaking but an it organization more specifically that has had to foster a tremendous amount of change and stand up as well as spin out a lot of parts of the organization and think about the people process and technology implications of each of those things. I want and what one of the fascinating changes that you've ushered in is a changing. It's orientation more towards service delivery. And i wonder if you can take the story from there and talk a bit about i. Why maybe talk a bit about the specifics of service delivery as as it's defined within your organization as well as some of the methods you have used in order to bring that about scherer. Thank you peter and happy to be here. You have been through tremendous change over the last few years with the Like you said the merge of two companies and spin out of three companies which davis a great opportunity to drive changes and really Early-on start driving some of our digital transformation which put us in a really good position As the pandemic But one of the key changes from as an it organization we help drive. Change across the whole company Several years ago. When i took over as cio we put a strategy in place which was really a not an it strategy it was really a it strategy for the company or the organization and as part of that we really changed our approach To how we how we execute in in in nis we focused on the customer experience the employment experience and working at the speed of business
Microsoft Is Acquiring Nuance Communications
"Microsoft has acquired speech tech company nuance for nineteen point. Seven billion dollars in cash a twenty three percent premium on its friday closing price on the stock market quoting cnbc the nuance acquisition represents microsoft's largest acquisition since it bought linked in for more than twenty six billion dollars in two thousand sixteen. It's the latest sign. Microsoft is hunting for more growth through acquisitions. The company is also reportedly in talks to buy the chat app. Discord for about ten billion dollars on top of that microsoft made an effort to bhai tick tock. Us business last year for about thirty billion dollars before the deal was derailed. Last month microsoft completed its seven point six billion dollar acquisition of gaming company zan amax nuance would be aligned. With the part of microsoft's business that serves businesses and governments nuance derives revenue by selling tools. For recognizing and transcribing speech in dr office visits customer service calls and voicemails in its announcement microsoft said nuances. Technology will be used to augment microsoft's cloud products for health care which were launched last year in an interview on cnbc squawk on the street. Monday microsoft ceo such an adela highlighted nuances healthcare tools as the key driver behind the acquisition quote. We've seen a massive acceleration of digital transformation healthcare in particular nonetheless said when you think about the provider market digital tech is going to be the
Kate Quinn from US Bank Answers Questions On Careers, Motherhood
"Capers hall. Thank you so much for taking the time to sit with me and answer these. Marc pleasure before we jump in love if you don't mind giving listeners a little bit of a background in your career because i think it's so interesting so poignant for the conversation that we're gonna have sure you know somebody once said to me that a career is a marathon not a sprint and i would say that is definitely been the case for me. I started actually in california in hollywood. I've worked in writing. I've worked in film editing. Believe it or not. And i am now a banker so you can figure out how i wanted to point day. You're better than i. But i just kinda followed the road and kept taking opportunities now. I i run most corporate functions strategy digital transformation at us. Bank having a great time. And i feel like. I wanna make sure mentioned too that you have navigated this career while raising children is that right is right yes i have. I have three boys. I have a twenty two year old son. I have a seventeen year old son. And i have an eleven year old son and i'm way too old to have an eleven year old but i have one okay. We'll let let's jump into these questions. We put a prompt up on instagram. And this was questions that we got directly from the community that i'd love to dig into with you and get your perspective on. Let's start with leadership so one of the questions that we got said. I never really considered myself a leader. How do you know if you are one. What do you think about that. Well that's a great question. I've never really thought about that. I i suppose the most literal if people follow you than your leader. Even if you're a mom and your kids are following you and you're doing what you say. Your leader i think if your friends are asking you for advice your leader. I think everybody. has elements of leadership within now.
Qualcomms incoming CEO on what he really thinks about Apples M1 Macs
"Welcome cristiano. Thanks for joining us on the podcast today. Very happy to be here. Obviously you had some big personal news. You renamed the new. Ceo starting to stummer congrats on that wall. Thank you so much. Incredible privilege for me to be named seal. I'm very honored butter. Yeah we'd love to hear a little bit about What are your first priorities. Going to be as the incoming ceo. Weren't you begin. A lot of people. Ask me this question. Would i like about about this transition. We're doing a qualcomm. This is a story of continuity and it's about keeping qualcomm. You know technology. I company company continue to lead the pace of innovation but having said that We have been doing over the past few years really transforming the company into beyond mobile in oh always had a very strong in mobile business our core business also the licensing business but we started to grow into automotive starting to grow into analog with our ephron sorta grow into the beginning of that so the priorities will be continued to execute on this incredible opportunity. We have ahead of us. Which is five g which is also making telecommunications or communications in general no longer unique to the mobile space but across every other industry and really capitalized on that opportunity. Cristiano to that as you take on this role what are some of the biggest challenges facing qualcomm. Wh what keeps you up at night. The number one challenge we always said in. Our businesses is very unique. We have to reinvent ourselves every year. We have to win the flagship. You know over and over again every year so you know i think all of us qualcomm. It's about making sure hours was focused in driving technology roadmap to become complacent continued to drive the roma ford. And you know right now. If asked me what keeps me up at night right now is supply chain grads as having the semiconductor industry. I think it's the result of a lot of success in general about an acceleration of digital transformation across a number of industries. But this is causing a lot of stress as the supply ching was not prepared to deal with the growth. And but you know we're navigating a very happy to the position we have right now. When is the supply chain issue going to end like. Is this something that gets resolved. Pretty quickly or is it something. That's going to take a long time until like samsung and tsmc. Some of these other companies can build mark factories. No look if will get better at the end of this year we have line of sight and even our scale We're very fortunate very well position. And we have line of sight of this going to get result with entity or but you're correct Part of solving this problem is to a celebrates didn't build out more capacity and that is about building buildings in new clean rooms in new equipment. The way to think about that shara is When depend hits There was an assumption made in general across the industry that that the capacity for semiconductor. You know for if especially if there will be recession given pandemic mike you know was it was good in the reality. What we saw was the opposite the enterprise. Transformation of the home people buy new computers by new printers. New wi fi systems upgrading broadband companies had to connect their assets. So we saw celebration of. I'm not in digital transformation across the board Paper money disappear. That's people started digitize. You know everything payments Even a small business and we always said the mobile has been very resilient five g we said Into very beginning we state our five g numbers even the beginning of the pandemic said. If i've transition is still going it's important. We ended the year the high end so all those things happen for a capacity that was not put in play for growth. And i think we're just seeing you know the effects of of demand in supply. But the manda will catch up with Supply supplier vice versa towards the end of this calendar year one area. I'm really interested to hear about is the pc market You know obviously this is an area that had tons of demands over the past year for laptops and other devices report working from home call comes made a big push in putting your mobile chips in. pc's We saw apple. Come out with. Its m one powered max which proved to be extremely popular How is demand for those m one devices. Impacted your focus on pc chips. Hasn't your computers more and demands like what sort of impact has the m one had on akam pc. This days is one of my favorite topics. Conversations finger for discussion look rented and talk about the specific demand. For 'em one. This is a great opportunity to talk about the trend so the pc was being transformed and we always believe welcome that you know. They'll be conversions between mobile nbc and mobile became the bigger platform. They're more smartphones. Abc's to develop. Our eco-system is driven on the mobile side. And we believe in that convergence. That's where we started. You know several years ago. I think more than four years ago with microsoft on this journey of windows on snapdragon in now recently with starting to see snapdragon on chrome os in chromebooks then the pandemic hits and would have been hit. It change certain things forever. And i am super excited about this because like if you're talking to me from a pc right now. And i'm sure you are you. And roger. b. C became a communicator device. And as people make phone calls they started make a teams called zoom. Zoom became a verb in many languages in c. now is connected became a communicator device. Camera become really important. I'll do a multimedia became important. You doing you take a break. Watch netflix the future. With five g connected disease are going gonna watch Not only video but gonna play stream games with ex cloud an amazon luna luna or google stadia and all of that and then on top of it people. That had a workstation are home. They don't have a workstation to have their laptop but using five on demand computing. You'll get access to any application that you can run on the cloud computing platform of the cloud so the pc's completely transformed in apple switching to a m one with an arm instruction set just validated at transformation. Start moving developer as fast paced. So we're more convinced an ever. Conversions is going to happen b. C's going to be a great opportunity for expansion on snapdragon and it's that's one of the first things i did after being announced to co elect was to do the acquisition of nubia s. We believe there's an opportunity for us to lead into cpu performance as well as we start to think about this complete transitions of pc to associate. So let me let me ask gonna fall on that. Because i think we might have a new but one thought on this question about apple versus talk about the long-term opportunity but were you frustrated by the fact that you have been pushing snapdragon power laptops for a couple years now. That have really gained a lot. Traction while attention than apple comes in with the san juan and one powered mac guy huge buzz postal raving about these things whereas the other snapdragon laptops will ask. We have not really gone. The best to reviews was some frustration. That did you get to go back to your team coverage thick how you do this. I'm just curious your thoughts. On the the the different reactions that though snapdragon lockups had versus those and one. Max no no not at all i. Here's how answer this question roger. We knew that we started this journey. And this journey about a windows for example which is being running on x eighty six. You know Forever when needed to introduce arm extraction sets to windows and we work with microsoft and we knew that we're still building this journey as an example for example In this summer we're gonna now. We're celebrating that you know that next latest update for microsoft windows which announced support a sixty four. Bit emulation on orm in wish starting to see the very first time the enterprise ice laptops. Hp just launch commercial. Enterprise laptop with into snapdragon. So we're at the beginning of the ramp in the way we see the apple lounge. It's a great tailwind. Because what apple did by lounging does not only validated that transition but you know moved developer ecosystem the difficulty that you have when you try to introduce a new instruction set on the pc and this is not new to to apple. I think they've been to those that. That transition twice if you look at their history and then maybe have tried in the past trying to pass the longtime ago with a windows rt and and that really only works. When you're no longer have a second class you know a platform is just the great windows. Experience in every application is gonna run in. You're going to be able to keep everything you had a windows. Any wedded new coming from mobile platform in in. We believe we're now getting to the end of this journey in what what apple did which really help brother ecosystem. Apps apple helps microsoft basically create the resolve within developer system to start doing arm native apps going forward so my answer to a question is super. Please we're super excited invalidates. You know that bats. And i think that's going to happen Not only within. You know the apple wicca system but within windows as well as google and no question when we announced a new via acquisition if you look a press release was incredible as a parade of everybody to mobile nbc segment including microsoft in google in the saint press releasing. This is great. You know so. We're excited about that. Yeah i wanted to dive a little bit more into nubia You know you guys pay. I think one point four billion for this company started by former apple engineers. Basically you know why. Why do you need nubia okay. I'll you know i'll tell you. The story in this has a lot to do with the conversation we just had about. How welcome see some. The industry transitions in how we execute on them. So the story is if you remember back in tweet g. into feature phone days and the blackberry we knew as we brought four g and mobile broadband to the seller space. The will have to become computer. She's gonna have a broadband so you need to have a computer in your hand to make use of the broadband and you're going to have a prosser we're gonna run of have an application and In we knew at that point that you didn't have a high-performance processor for battery powered device we could not get that from the arm roadmap to so so we basically put together a cpu team and we build if you remember. Scorpion was very first. Gigahertz clock. cpu in a battery powered device After that crate in debt drove the absolutely majori of the smartphone platform across. You know that time you know indoor it was growing to other oh s.'s. At the time and clearly it was squawking was the forefront really creating a mobile computing platform with our own. Cpu
Overcoming AI Deployment Challenges In The Enterprise With Mahmoud Arram Of Bluecore
"So mood. I wanna deal to dive in with here on this theme of our thursday interviews around making business case for a means. Different things to different people you know. All i know is when an executive is deciding to adopt a or not ex- deployment they're looking at a certain number of component parts to make that decision. What are those key parts for you. Thank you for having me. Yeah from from my perspective so our customers are brands and retailers. And i have found that is a bit of buzzword. Everyone right now. Has the i in their name including a company where i bought my standing desk from so it has lost. Its meaning i think when it came when it comes to business cases so the way i have been thinking about it is in terms of accelerating ghouls that the companies already have in the case of brands and retailers. What has been happening Especially in the pre covid world. Is that the cost of acquiring customers has been going considerably up. There's a lot of venture capital money. That's going into direct to consumer brands. Everyone is buying ads in order to acquire new customers. but then no-one has been thinking about retaining customers. Retaining customers is much more efficient and in order to retain customers and one of the elements you have to do. There is to communicate with them at the level that the like and the able to personalize content at least in the context of retail. Now a i can make that possible. And essentially what we replace existing workflows and outdated technology that makes retaining customers cost effective and makes a from a workflow perspective very expensive and all of that easy and we just happened to us to make that possible. Yes you're saying accentuating in existing already kind of present goal that said i guess. Different kinds of deployments they involve different factors here. So i'm thinking about what it looks like to apply to detect fraud or to build a chat bot where we've gotta get a pretty strong corpus of our own data together we've gotta clean and harmonize that stuff. We've gotta get cross functional teams to come together. Maybe make sense of that. Some applications like a security camera that detects people. Well it's pretrained. I don't need any interaction. You're buying it software. It's off the shelf end of story. But i would imagine for a deployment often. We do have those realistic considerations so we don't have to sell with the whizbang like a nimrod that like. Ai is cool for its own sake. I think safely squarely. That's for nimrods only in this. Podcast hopefully has very few of them tuning in certainly if they've been berated long enough with the messages that we've been sending to them in best practices but those considerations still feel real and feel like they're things that leadership is going to have to address. How is that presented on the table when people are saying. Hey or nay whether it's to your solution or something else. Yeah what we've seen is that there's a lot of digital transformation project out there especially in retail which is vertical that we focus on a minimum buzzword in there. Lots of consultancies. That are working on this. What we've noticed is that there are lots of these projects that have been going sideways. A lot of money has been spent on those and essentially a lot of the challenges that they've run into are around essentially what you were just saying. What is the collection. How do i collect even my own data at silos. It's in different parts. It's different databases you. You think about retail. It has a very complex data. Set that moves. The difference steve's In very different levels of structure can have real time interactions on your website. And then you have inventory movement in physical stores so usually you're getting that data all in one place in order to even run analysis like let alone execution on top of becomes a hard problem right and there are many cases in which is solves that solves the collection of data. I would say in on this case it would be machine learning and even the precursor of it which is how do i actually wrangle all of this data. Put it into one place. So that i can actually run workflows on it. It's so i would say usually that usually that is the consideration is how to solve the problem. Before you even embark on the part. That feels like. I mean if you're you know you're selling whether you're a service or a product you're selling into an enterprise. They're going to have to overcome that right. It's not you're not just going to be like well you can figure the api's and up. I'll show users how to use an internet. See you later guys. It's not really like that. We're going to have to dive into these silos to some degree. How do you present that without scaring people away. Hey look this is going to involve some integration here evolve harmonizing some stuff. This is gonna involve work in new ways and think it through new problems like you said we're identifying with a goal that we know is important to the client. I think that's tremendously sharp smart. You know more pressing than ever in this kobe era. But but how do we present the realities of what the planet look like without making it spooky. So let's easier said than done. The reality is in a lot of these digital transformation projects that included a component. The integration part is usually what fails everyone says. Oh yeah. I have the is. Of course you can put this system that system. And you can integrate oracle with adobe and the reality. Is you know companies lack either. The technical background to do this or usually everyone has such a snowflake off an implementation. There's so many new. You look at a marketing automation. There are five thousand different than theirs on the keep sheet so everyone has a very different permutation of systems on their staff and integrating all of those together. Especially if you are a new vendor on the stat is really really difficult so that is a very common failure which you have to overcome in order to be able to be successful. So there's success of being able to sell in their success at being able to actually deploy.
"digital transformation" Discussed on CCC Talks
"Tomase situation that'd be or so. Much about grandma, I, ask Sir talking a little bit about multifaceted talked before about will. Twenty for listened to your experience in your view on. What is? Well, multi cloud is leveraging best to breed. It's about taking. The opportunity to to build on Multiple cloud platforms. I mean we hear a lot of Amazon and aws? Azure but. Is actually you know a ton of a fascinating platforms as a ton of Niche, developer, platforms and tools. And the notion is for diversity and redundancy and scale ability. Globally the idea of building across those multiple clouds, not being sort of locked in to one particular vendor, which is. Potato help from an enterprise perspective very attractive. Well yes. We do fire south in precarious time got simone. Crisis. I think. Your relations are. Getting through this or still operating move. I think the Maldives Sergey probably suits. Against some flexibility you. Think you know. All Fox thank having do things differently. baynes world is male. Thanks Avenue. From free. Talking market check. You being. Is each. Is a death. or their make drums. To ask. Yeah well an enterprise tech. Nothing is easy as as you know. And indeed there there's there's benefits to being all in on a platform in terms to scale in terms of price. leverage. And in terms of training and enablement, but there can be also benefits in multi cloud particularly if you look globally. You know there are regions of the world if you're a global multinational or an APP developer who's rolling out globally where? Certain clouds have certain advantages and appeal. There's availability limitations I mean. They're not all created equally in every region in the world I'm not sure what Dublin. Ireland, for example what your local. In, a best of breed providers are. And there's benefits in having your vendor sort of compete for Your Business and cloud is not. Inexpensive unlike the perception out there you know it does. It is quite costly to to scale up cloud resources, and having you know your vendors compete for your business is a good thing. Also four disaster recovery I. Mean Cloud Regions Do go down Mrs. Zang will increasingly be a challenge and so. Having some diversity built into your architecture, your network can can be value as well. Of the the. Certainly been I think. Architects. These. Architects acting filing a multi trial Sergey. On contacts first of all. Of their. Technology second. Contract, you say well here. You're so this lead you talent, experience and Alex you let will Walton. Delays because. To the and C.. C. That. Cost you more money. Boss Coffee Student Do Federal. Law. The call by they're not. Feeling the Architect. He's from the new talk. Seen. Particularly the area where I'm quite active is the real time communication space. He you know we talk about what we're doing now with latency and Jitter and network performance, not all clouds are created equally, and there are certain regions or certain providers that do Work especially well, you know in certain with certain conditions or maybe have some advantages when it comes to certain features and functionality. And, so you know as a provider. You have to do your due diligence. I was interested to see that Zoom where we're using zoom video call chose Oracle as their cloud provider. Probably not the least of which was a bit of a snob to their competition at Microsoft and Amazon but I'm sure they got the. You know some particular advantages through working with Oracle, so there are lots of reasons why. You want to choose you know a provider based on your requirements. Many times you. You may find certain capabilities are. You know across two or three or more cloud providers. Yet. Leak this week. Markle. Four left equally say they're using multi. Credit is using. They're doing wouldn't say say six email. Instant using. The tools for storage. multiplayer. The. Are So I think one of the misconceptions with. People. Saas. For. Being, Arthur this law detract. Is using the number of Saas promoted to? Crappy. You match. The monkey twelve giving you A. Likes ability. To run between. Not, part. Of. Your expert meets being lower facilitate. Slow. Greenlee estimate sure thing to was possible. They're club. Hide the locked in so. Tally really achievable. Goal in the just gotTa! Get, it, said clarifies interests. Stuffy dumps don't..
"digital transformation" Discussed on Banking Transformed with Jim Marous
"Having a mass of people to do that and then the third is then you know digital product so smart toothbrushes or smart. 'cause not just physical cost and in each of these data is the common ingredient because you need to understand data to be able to do smart toothbrushes. Because what you're doing is you're using data about how the user is running their toothbrush to say. Oh you missed that part of your mouth right. And they're doing that real time. You know you need data to be able to connect the way in books closed in the company while you need data to be able to go in aquatic failing and therefore I think it's a commodity that you know is accidentally invaluable transformation. So let's say an organization has got the leadership got the commitment. Let's say the middle stages of your five state process. Let's say partially synchronized or maybe even fully synchronized at that point some organizations. I won't say stop the process but in some ways feel like they've reached the promised land. Why do digital transformation fail in? Well call that Middle Zone of completeness. There are a lot of organizations that take their foot off the pedal because they even if they don't completely stop all work. I mean they do declare victory and I think part of this is the reward mechanism of Wall Street and others that basically are more focused on short term financial results change as opposed to long-term in a systemic organization culture change right so Amazon declared. When was I think three or four months ago that they were going to invest? I think they said seven hundred million dollars to digitally retrain their staff in. I read that and I almost fell off my chair because I consider Amazon to be one of the most tech savvy companies in the world and they were like setting aside. You know three quarters of a billion dollars to train their employees on digital that would be very hard for most companies. Walmart had made that same. You Know Reserve. They would be hit really really hard in their stock price. And so that's the challenge. I think you know the difference between the middle stages of digital transformation and the living. Dna is essentially organization culture change and that's an investment that's really really hard to quantify for many companies was interesting because my son is in this last year university and he's he's a digital analytics and business analytics. I told him I said Menu. You got the iron round. The irons hot because such demand. I was thinking about the same thing that Amazon. They already are aware that trying to find the right people for their growing organization is going to get harder and harder in fact. They can't find them. I mean a number that they need don't exist in the marketplace if you took all the people in the marketplace because challenges even at university level digital transformation codeine all these courses that used to be taught pretty easily. You came to find the professors now. Because they've gone to private industry because of the modern money can make their so. Amazon is responding by saying we'RE GONNA train our own even if we lose some we're GONNA do better than if we went on the marketplace in paid retail and then and plus and not finding the right people so how do organizations in your opinion. How do they find the right talent or what you expect organizations to do internally to create the right talent that is a really really good question to him and it's actually one that's getting a lot of part and a lot of airtime happened to be on? Mit's future work taskforce and one of the things we're trying to figure out is. How do we the standardly sources talent? I think it's basically a combination strategy right. I think first and foremost every organization does need to have a digital literacy and digital change. Hr Plan Right. Most organizations try and look at their technologists or digital officers to essentially own that strategy. I think there's equal claim for it to be driven out of HR right. Because it's it's a college so I think that's one. The second thing is in terms of specific skills like data signs the better strategy for most companies is a part by any part. Grow your own talent and the reason for that simple were Amazon. And by the way they're not alone. At and T.'s declared a few years ago that they're gonNA spend a billion dollars. Lob Laws the Canadian retailer in spending a quarter of a billion dollars and what they're doing is recognizing that it is applied data science. That's most valuable. So when you have somebody that knows how you warehouses one and they also happen to know data science. I programming Ben. You hit the Jackpot because they're going to know exactly how to disrupt warehousing using a right and so I think that is a case to be made for getting very a long-term people development-oriented in the space. And then obviously that's not going to meet all the needs so then you do have to have a strategy of you know buying at retail price as if it so. We talked about at the very beginning that while we talk about digital transformation wears happening. How good it's going. The reality is many organizations. Haven't gotten unstuck. They're in a very low stage of your five stage process. Where do you think organizations have to start? What is the one thing they need to commit to that? You know when you meet with organizations you can make an impact because it's hard to say. Oh we need leadership thinking we need different culture but how do we get two point one in my mind point one is for the owners by the way which could be the CEO Slash Board of Directors or a privately owned company? It could be the owner herself or himself or as is the case with some of the governments that I work with. I mean it could be whatever the appropriate government authority but the first step is for them to acknowledge that went in the midst of the Fulton Industrial Revolution. And that there is a need for a different set of strategies than you know what's worked in the past right because I think learning that we got from. I have to mention Clay Christensen who passed away a few weeks ago and his contribution to the management industry which is the whole idea of you know disruptive innovation and so I think that would be the first point which is understanding that they do need to have a disruptive innovation plan and strategy and then in my book. I talk about ten different disciplines. How to go about this one by one. But that's really where I would start so Tony we've run out of time. Unfortunately I know this conversation is we're on the same wavelength of our passion for digital transformation but if people want to carry the conversation further then tells how did they get a whole you. I'm available online at my organization is called transform ent- dot Io so that's the word transform and the insect aunt which together in one would and Adat I o India Oscar also www dot Tony Saldana dot com or a May vary very interactive guy. I've even offer my email. Tony S at transforming dot. Tony Thank you very much It was a pleasure reading your book and I'm only about four quarter. Four and a half hours is from you in. I get down to Suzanne every once in a while. We're GONNA have to sit down and have lunch sometime so thank you very much for being on the show today. Thank you very much and I love the opportunity to get together with you. So here's some thoughts around Tony's interview today number one. That interview could've gone on forever the dialogue Tony's perspective on things. It's always easy when somebody kind of agrees with where you're thinking Certainly on something a podcast. But I think a couple major takeaways from the discussion with Tony Number. One Tony's book why digital transformation fails is an important book because it really talks about the staging of the process going from point A. whereas simply the organizations or the leadership buying in to partial transformation to full transformation to change the culture and then actually have an agile culture so I think the step process is really easy to visualize to actually implement number two twenty makes it very clear as we continue to try to reinforce his during our podcast. That if you haven't gotten a buy in of the very top of the organization it's not GonNa work number one it. You're GONNA have a hard time to get a buy in unless the CEO is in charge of the digital transformation process and believes that needs to happen and is willing to do something about it. Secondly this goes to a lot of the solution providers in the marketplace right. Now if you're talking to the middle market and the actually purchase something for digital transformation. The reality is it probably will not work optimally. Because you haven't been able to move forward and do not have the top management support to actually have a breathe and take life my interview with. Ibm A few weeks ago emphasizes as well that the on boarding process of IBM kind of make sure that the stuffed being sold is actually being implemented the way as supposed to be because the last thing you want is for digital transformation to fail. And finally I think the other takeaway is that if there's not a pain there won't be motion or action. I'd say that seventy percent of organizations read the very first stage. If that you need to move forward you need to understand that the pain of you're not feeling now you're going to feel later. Thanks FOR LISTENING TO BANKING TRANSFORM. Radius of top ten banking podcast. Please take a minute to subscribe to the show your favorite podcast APP. And most importantly please don't forget to give our show a five star rating while only takes a minute. These ratings are very important. We tried to expand the distribution of the bank and transform podcast to more potential listeners. Also be sure to catch my recent articles on the financial brand and check out my research. We're doing on digital transformation retail banking innovation the digital customer experience and Financial Marketing for the digital banking report. Finally if you haven't already done so be sure to register for the financial brand form being held from April twenty seven to twenty nine th at the Aria Hotel in Las Vegas. Join me and more than twenty five hundred of your fellow bank and Credit Union executives to gain valuable insights from the likes of Seth Godin Martha Stewart Steve Young Jerry Rice Brett King Omar Johnson intelligent of other leaders who share their perspectives during this amazing star-studded event. And don't forget to arrive early to catch the PRI- performance by Jay Leno on Sunday night. Go TO FINANCIAL BRAND FORUM DOT COM and register today. This has been a production of Evergreen. Podcast a special. Thank you to our producer Leah Laundry and audio engineer. Sean Rule Hoffman. I'm your host. Jim Reuss until next time have a great week..
"digital transformation" Discussed on Banking Transformed with Jim Marous
"Hello and welcome to banking transform. I'm your host Jim Reuss Andreou. Co The digital banking report and Co publisher of the financial brand on today's podcast. We'll discuss by digital transformation sale and what organization should do about it. The reason I thought it would be good to have this discussion. Because while most every organization knows that digital transformation imperative not many of figuring out the seekers soft to make it happen in fact there are probably more stories about failures than success stories. The purpose of today's episode is to provide a viable testing framework for setting digital transformation process in motion importantly. I wanted to discuss tools that can be used to move digital transformation forward to get a hands on perspective of how to succeed with digital transformation. I'm joined today by Tony. Donna previous head of operations is digital transformation the procter and Gamble Company and currently the President of transform it a Cincinnati based consulting firm focused on digital transformation as the author of the book why Digital Transformation Sale Twenty s documented the steps needed to move from third industrial revolution to the digital age. In today's episode. We discuss the five stages of digital transformation the key components needed for each stage succeed and the pitfalls that can be met along the transformation process. So welcome to the show Tonia. It's great to have you on the show into dig into some of the key factors around digital transformation success as well as the reasons. Many organizations have a tough time moving from what I'll call desire to fulfilment first off. Many people have their own definitions of digital transformation. What is yours personally Thanks for having me on this. Show Jim I've been looking forward to this. Digital transformation indeed has a lot of definitions. I did by the way just as an aside. I did a survey of one hundred different people and as you can imagine I got one hundred different answers all the way out. Don't worry about it. It's hype I used to have a digital watch in the nineteen seventies all the way to the other end of the spectrum which is oh no. It's real I mean it's all of those robots coming but in any case my definition is in the context of industrial revolutions. Typing is win in the midst of the within Nestle Revolution as defined by the Wool Economic Forum. We are unlike the previous three which were driven by in a mechanical electrical and the Internet technology. Now you have digital technology which is basically transforming every other industry right. Everything from media transportation to you know social networking and so finance and banking is absolutely in the crosshairs because a combination of these technologies including the Internet at digital capabilities as well as things like blockchain in a make this particularly vulnerable to change. It's interesting as you come out of the retail industry and many people would say that the digitalization of an industry probably is the most advanced in the retail space. But you came out of a different part of the retail industry being proctor and gamble. Can you give a little background on? What your background is. But also how your book came about because it's interesting Rather than taking an upbeat? Look your book. Why digital transformation fail is a little bit of a? Here's we have to avoid so. Can you talk a little bit of background of your background? Yes I feel incredibly fortunate to have grown up with the IT industry. So I spent twenty seven years with procter and gamble eventually having the run. Png's global it information technology and global sheds of it says which is almost like a company within a company that runs everything you know each other finance. It and other capabilities. It was about a two billion dollar organization and I had the privilege of running this in every region of the world but it also gave me a lot of opportunities to understand digital transformation in the sense off you know. How can you use digital capabilities to either rewire business mortals or drive digital products. I E smart toothbrushes right or even in a completely new ways of operational efficiency and that's basically what led me to one key insight. Which is that the reason why seventy percent of all digital transformation fail and by the way this is a one point seven trillion with a t dollar industry in two thousand nine hundred and seventy percent of these efforts sale for one simple reason and that reason and that would is disciplined ended up two parts to this discipline. One is clarity in defining what you mean by digital transformation going back to my earlier comment about one hundred different definitions and end. The second is disciplined use of the right into dodgy to execute this in other words most digital transformations are still run with. It project management methodology. Which is fine except that it misses the complete re imagination of the world as well as a organization will change elements. Because you're going to have to completely change the culture of these organizations themselves. What I ended up doing was Kinda falling back on my other. Passion which happens to be aircraft and flying flying related activities to essentially draw from the checklist methodology. And my own experience to come out with a book on you know. What is the checklist? Which might help mitigate the seventy percent failure rate in your book it's engine begins a truly almost textbook format. It's really broken down into bite sized pieces as to you know cheese. This is how you get from beginning to end or different stages of transformation success. You actually have a five stage MODEL. Can explain a little bit about your five-page model. Yeah happy to do that. Us The problem with defining digital transformation right the. It and consulting industry has pretty much jumped on the hype or digital transformation being in the number one priority for most boards of directors. And therefore you have everybody define diesel transformation their own way. Whatever suits their business right and so rather than change the world? I figured the best way to address this would be to put this in the context of a five stage model. The first stage is what most people think is digital transformation but in reality it is simple automation right. So you have your internal corporate in. Let's say in a financial accounting or reporting process is going to use whatever software sap automated and that's really what most people think is digital transformation. But it's really not. It is automation of existing worker. So that stage one stage two is what I called silo. This is where parts of an enterprise may be a country or it could be the CFO for the whole world decide. Hey there's something about this disruptive technology and new business models in let's say you know the US off blockchain for Intra company transfer in finance and they say I'm going to change the way we would not by five or ten percent but by fifty percent ninety percent and that Stilo change a stage three is partially synchronized which is essentially the partial conversion or the entire company the best example of that General Electric under Jeff Immelt who set about with a vision and got the entire company kind of moving in that direction but the efforts were only partially synchronize. Because they were not able to execute across the whole company against the Vision States for is what I called fully cronies. That's when actually the entire company is able to one time. Transformation of the business mortal into the fourth industrial revolution. A good example ad is something like a map. Quest was still exist today. But you know they were incredibly disruptive in the two thousands but today in our tanks. Gps and you know directions being available on every smartphone. They're pretty much irrelevant right. And so the issue with stage four as you may be able to transform to the latest business more than technologies one time but the next disruption still catches you by surprise right which takes me to stage five. Which is what I call living. Dna that's when the DNA of the organization becomes one off. Disrupting your own business. Mortal older and over GAM so the example of that is Netflix they went from Malin. Dvd's to streaming media to there's no content as in in a game of thrones and now the international content business. Moore's all within the space of Twenty S. Okay and so the ability to kind of disrupt yourself has got to be part of the organizational. Dna that's what I've tried to do which is define these five stages so that is a leader when you're setting your goals digital transformation extremely clear about what you want to do so you travel globally now work with organizations to try to move forward. Their number one understand digital transformation but also move them forward in working with organizations globally. What stays your most organizations at you mean or maybe what's your perception as you look at the marketplace where most organizations are today most organizations that have a digital transformation agenda. Which by the way isn't a whole lot of companies not universal by any means. Yeah no when they do they usually at Stage two which asylum or stage three which is partially synchronized right. That's understandable in the sense that did this grappling with the fact that they have to do something. Most of them do have a corporate strategy. Which is the star of Stage three and they are somewhere in trying to get a one time conversion don the biggest challenge that I see and this is really where I feel. I'm pushing boards. Nco's the most is to understand that most organizations emphasize the digital part of digital transformation and not enough on the transformation which is an organization changed management HR process. And that's really what's necessary for many of these companies to go past stays three into you know obviously stage four then stage five was interesting you give. The stair step approach is good because I think it shows number one you. You can't skip a step cracked but number two. You really move from as you mentioned a committed ownership which is the first stage which as you and I both know is a step in and of itself but then you get into a little bit more disruption empowerment in the change models you mentioned into more of organization or cultural issues what is required overall to get the digital transformation.
"digital transformation" Discussed on CRM Rocks
"Is digital and get excited. Why did about new functions and features without wondering what the transformation part should be so to your question for me? Did you transformation especially transforming in your business to really put the customer center in everything you do all right. So what's the most common transformation that you see your. Your customers are having or struggling with while because most companies that I've met in many countries because I travel a lot I work with partners and customers Since most of them believe it's just an. It project. I see that they try to improve the IT components for some it means that they go from premise to clouds for auto companies. It means they go from fax to email. Right depends on on where you are now mature. You are but they tend to focus on the technology and by doing that. They tend to forget how important it is to also modernize business processes and maybe even more important to modernize their thinking. And when you ignore. You're thinking you just do your business like you always did like your fought it and maybe even like your grandfather did and you still use business processes from the time when your grandfather was living if you can only update your it. That I think you make a bit in big big mistake. It is a bit like you have a very old car if your system is a car and it goes to slow so you decide to get a new car and and just before you get this phone call from the garage that the car is ready you say I got one more request. Can you please put the engine. The Motor off off your. Let's say old Trebon from eastern Germany and put that engine from the tribe and in your new Audi or BMW and probably the end result. Is You drive the great new car but it still goes to slow just the same slow speed as Detroit and that doesn't help anything or your example. There were the the only thing you change is that you don't send the facts you send an email but the rest of the process is as exactly the same so let can be one example as well. So what do you think about Microsoft's for pillar of digital transformation so I think that you know shaft chapped That Microsoft built around digital transformation. A good I would say my observation. However is that if you got Microsoft Kosovo people on stage locally vents in international events and they start talking about digital transformation they immediately switch to products at? Okay we all know road at Microsoft Product Company and Mike of Lifts from selling products directly or through barred us but I think that digital transformation shoot note start talked with products. I strongly believe that it should start with the question. Who are our customers? Who Do we want our future customers to be and do we everything we can to make live of customer simpler easier more comfortable so I believe that putting the customer first is the most important thing you should do Google and then the second step is trying to find a business model that adds maximum value to your customers? Your future and your today's and future future customers and I think that many companies sort of tend to forget or move directly to the IT component. And to be honest. I think that Microsoft Olso focuses too much on the product side and tend to spend less time energy and focus on the customer side. The business this process side again and the people saw it so concert. Okay but I think it's incomplete here and then just for Jordan's that those four pillars of did transformation formation is empire empower. Your employees engage your customers optimize operations and transform products and yes Microsoft Microsoft is a technology companies and therefore they have heavily influence on that part in they they were really or we're almost never talk about okay. So how are you going to sell. How was that process going to be? No how do enable your process us with these products that you have. Well I I think Marcus death in the near Post. We've seen initiatives where Microsoft wanted to do more on on those domains. You might recall the efforts around methodology where Mike Shelf test is sure. Step methodology which included a way to implement systems. Add even before I remember the good old navision times that was a on target methodology that it also had a part on how to implement effectively but it also had apart how to build sulfur out to develop for it had barred how to do sales marketing efficient and as a sort of umbrella fourth bard was how to run a company. an effective way. So over time these four pillars the four domains of partner optimization. Sort off a get to the background and I think then when Microsoft started to make sure step more importance I think around two thousand eleven two thousand twelve somewhere there It was a point partners. Were forced so to say to send people to training to get certified people insurance step. And if you didn't have that it was for instance not possible to become a gold certified partner. I think it was good by that time to have a methodology and I thought it was good that Microsoft had a release policy. Came up with you versions of the methodology but today today the methodology seems to go teach seems to have disappeared so into lost Directions event in Vienna. I think if you weeks ago I was on stage together with some other people into Advisory Council. And I've told you audience that I've been looking for the person in Microsoft headquarters who is responsible danceable for sure step Off Several people. Who is the person that nobody could tell me? But if you look at today's market we see a number of let's say situations relations where methodology implementation methodology is super important. There are big numbers of Mike's Dynamics on premise customers. Maybe not so much CIARAN CIARAN domain because a lot of them already into online but in the domains of a and Great Plains and Sola Mon and vision there's ten thousands multiple ten thousand of customers.
"digital transformation" Discussed on CRM Rocks
"Marcus Allison and today's podcast will be about digital digital transformation success and we'd meet today. I had who's COBB and more from the dynamics and more whose hobby more is A highly experienced business trainer and consultant with a well earned reputation in Ash. International Microsoft Dynamics arena. He has managed and Co owns several suffer companies and will sales director for navigation software in the Netherlands whose is co founder and Co owner own of Cuba's group his also member of the Partner Advisory Council for Directions for partners and the Community of day. Free Sixty five. SNP partners in the Imia and Asia regions. Welcome hosts thank you. Marcus thanks for asking me how you doing today. What what I'm fine? Unlike most of the Barnes December is pretty quiet. Month for me so I'm doing fine. Thanks all right Dan. So December is is calm home for you than because our partners well on December is always fully-packed yep so I typically help barnish Mo- slowed dynamics bottles and their prospects and customers Weight Training With coaching with inspiration. But just like you said because artists are busy in in December It means from a quiet month because that's not much time left for them to think about training coaching and improvement. So that will happen again from mid January Tori all right then. So what is it that you do help them with. So I'm basically active helping barness with everything except the functional and technical part it you could think about coaching management leadership sales marketing customer satisfaction project management. What have you so basically the business skills sales and we're customers all the time? What's your less memorable customer experience customer? Well actually we are in the process of selling our our house which is of course something. You don't do every day. So there was the reason to collect some expertise from outside just like most of the end customer customers will do if they select the system and I had to sort of teach a my real estate manager and introduce something called Customer Journey. Because US you know they kept on asking similar questions again and again They continue to thinking inside out where we all want them to think outside in and put themselves in our shoes so that was really a bad experience and unfortunately there's a lot of let's say branches organizations where people still have that behavior so there's a lot of work to do out there all right so that's sort of a bad habit to Redo the do have to sort of okay. I know what you can do better so please do better. Yeah Yeah my wife sometimes says okay. It's private life now gusts. You're not working but even in private life you can't stop helping people to understand that they should change or motivate them to change. Yeah if I continue what is digital transformation to you what I think digital transformation is has S. elect to do with the point that I just mentioned Unlike other people I don't think that the focus in digital transformation should be on digital title. I see a lot of people and talk a lot of people that believed that digital transformation is just another. It project way the budgets in the it department and we did responsibility with the IT manager. but I think that's That's Approach I believe that the focus should be much more on the second word of digital transformation which obstacles affiliates transformation of because I believed at technology. These days has the ability for customers us to be more powerful than ever before I think for ninety nine percent of the companies into world and also ninety nine percent of the people that.