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Sean Hannity | KNST AM 790
Stocks close lower as bellwether Caterpillar's results fall short
From the news
Aired 6 months ago 29:39
DTNS 3371 - Oh, Deere!
Google beats out Amazon in latest sales stats of smart speakers. Will Google try to ensconce its lead as top dog in the field and what will Amazon's strategy be to get the title back?
Daily Tech News Show
Aired 4 months ago 6:00
That time it was illegal to fix your own electronics for almost 20 years
Once upon a time, when something you owned broke, you fixed it. We never even considered whether we were allowed to fix our products until the year 2000, when the Digital Millennium Copyright Act went into effect, making it illegal to circumvent any tech that locked up devices without authorization. So John Deere started telling farmers it was a copyright violation to fix their tractors. And Apple said it was a copyright violation to fix our iPhones or even open a repair shop. Just last month, the U.S. copyright office finally decided that you do have the right to fix your smartphone and lots of other electronics. Kyle Wiens, CEO of iFixit, a company that creates repair guides for electronics and sells tools and replacement parts, told Molly Wood we may have the right to repair, but repairing things isn't as easy as it used to be. (11/06/18)
Marketplace Tech with Molly Wood
Aired 2 months ago 32:14
353: Scott McKain, Make Your Organization Iconic
In this powerful interview, globally recognized author Scott McKain shares the secrets behind brands and leaders who go beyond differentiation to become iconic. Does your brand stand out in meaningful ways? Everyone knows iconic brands like Apple, Amazon, and Porsche. They stand out in ways that not only differentiate them from competitors, but make them iconic. But these brands only represent a fraction of those who struggle to make their mark. Is your brand one of them? “Sometimes we need something to shake us up to move us to where we need to be.” -Scott McKain Being different is one thing, but differentiating in ways that have powerful meaning to customers is another thing entirely. It’s not a simple thing that can happen by introducing some gimmick or flashy design. And it’s not something you can come up with by simply researching your competition. It is a delicate and often risky matter with lots of things to consider. In fact, it sends many brands in the wrong direction, and leaves others frozen in sameness. “Familiarity breeds complacency.” -Scott McKain Going beyond differentiation to make your brand iconic is a vexing initiative. But as we love to do on this show, we want to help you crack this code! So we brought in bestselling author Scott McKain to help you understand what really has to come together before transcending that barrier in ways that make your brand a name everyone knows and trusts. “We have to find the strategies that fight these destroyers of differentiation.” -Scott McKain Sharing incredible highlights and spoilers from his new book, Scott uncovers how the most iconic brands bring together all the delicate pieces that matter most to customers to stand out in ways that are simple but powerful. Learn how your culture, your storytelling, and your perspective on the true customer experience can dovetail with the concept of differentiation in ways that get your brand noticed, remembered, and even celebrated! Here are some highlights from the interview: What are the biggest “destroyers of distinction?” [5:00] Scott shares two factors that blind leaders to these challenges, then we discuss great examples of how iconic brands get past them. [9:15] Creating a bold distinction is risky. So, what are some ways to overcome these fears and build confidence, and what should you look out for? [14:20] Spoiler alert! Scott shares generous descriptions of the four cornerstones of distinction from his book. [17:25] How do iconic brands work on being iconic to multiple customer archetypes, and more importantly, staying iconic for repeat business and referrals? [23:38] About our guest Scott McKain is a globally recognized authority on how iconic organizations and professionals create the distinction required to attract and retain customers and employees — and stand out in a hyper-competitive marketplace. His latest book, “ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction” was recently released to rave reviews. Scott’s expertise has been quoted multiple times in USA Today, the New York Times, Wall St. Journal, and International Herald-Tribune. Arnold Schwarzenegger booked him for a presentation at the White House with the President in the audience, and Scott played the villain in a movie named by esteemed critic Roger Ebert as one of the “fifty greatest movies in the history of cinema,”. With a client list that represents the world’s most distinctive companies – like Apple, SAP, Merrill Lynch, BMW, Cisco, CDW, Fidelity, John Deere and literally hundreds more – Scott McKain was honored with induction along with Zig Ziglar, Seth Godin, Dale Carnegie and just twenty more in the “Sales and Marketing Hall of Fame.” And of course he is also a member of “Professional Speakers Hall of Fame.” Scott is broadly recognized as one of the most iconic platform presenters in the world — moving his hometown of Crothersville, Indiana to recently announce they are renaming the community’s main street as “Scott McKain Way.” Connect with Scott Twitter LinkedIn Website Special offers and more about Scott’s latest book! Related Content 360Connext® post, Is Your Mission Customer-Focused, or an Empty Promise? Customers That Stick® post, How to Get Your Team to Deliver Consistent Customer Service Episode 301: Will Experience Be Your Difference This Year? Episode 347: Jay Baer, Talk Triggers We’re on C-Suite Radio! Check it out for more great podcasts Take care of yourself and take care of your customers.
Crack the Customer Code