19 Burst results for "Customer Communications"

AI's Potential in Logistics With Gaurav Srivastava of FarEye

AI in Business

02:06 min | Last month

AI's Potential in Logistics With Gaurav Srivastava of FarEye

"So will kick things off with just sort of getting your perspective on the state of affairs of ai in the supply chain when you think about where it's made its way into the supply chain. Now how do you like to sum that up. How is it sort of influencing the field today right so an has been a buzzword industry for quite some time now and have been crying all different things would be. I do improve. The way supply chain operates so a couple of big success That we have seen with in supply chain is definitely the last mile optimization ins reddin during the reason the last mile is a big hustle and last mile is growing crazy in the last five years. We have seen the amount of goods moving into the last night has just the demand has caused a lot and keeping up with the buster makes petition is becoming a judge. So that's what he comes in pretty handy type soup. Line your roots in an optimum it really head to creating an optimum ruled than creating a good user experience for your customers. Then there's also see a customer communication piece that comes in whether because exposure this obliging. The of grease that comes into your customer dr the on You customer concerns. I couldn't even help you reach those number of calls to believe quals jaguars right. Yeah coming pretty handy to on sale As well or taking questions safer simister wants to reschedule their order. They want to know that should mendez a get an estimate by again that delivery Calling up the league. And actually just writing quick-witted It can be a base tool it can be integrated into your watch or your facebook messenger

Reddin Simister Jaguars Mendez Facebook
"customer communications" Discussed on Crack the Customer Code

Crack the Customer Code

03:20 min | 8 months ago

"customer communications" Discussed on Crack the Customer Code

"This is not like the the last wonder there's not A. Lot of exceptions. So those one or and adds up, you say I don't think you understand what I'm saying to you. I don't think you're listening to me right I don't think you're smart enough like you're not arguing with your spouse you were talking to a customer please. Say that. Your spouse. People do right. I mean I'm just saying it's like a really like it's like it's like you have no guard up at all. If you start saying these things don't think you understand. So what can you say? Well, not that let's start with. You take the blame right I I always take the blame so as you know. For you allied. With Eugenia just. Go. No comment but yeah, I mean it's always I. Don't think I. I must not have explain this clearly. Let me let me let me try to say it again bubble right Well, and I also think that part of it is going back to where in the point of the conversation. Do you think there was that misunderstanding and just like stating exactly like you just said like, let me start from here and walk through it because I think that you know I missed to help or I didn't get that that can be very helpful and then I'm GonNa say one more thing Adam. One more thing. One more thing what what you should do. Is Listen to me more. That's what you should do. Why is it a podcast? Need it for any other That's what you should do is is not a good phrase. Ginny now should is a judgment. We don't think about it that way, but it really is it's instead of saying here's one of the things you could do or why don't you try or let's try this saying should is a judgment, and so we need to be really careful with that particular word because people do hear it and get defensive because they feel judged and they feel like you're telling them what to do instead of on their team. So that's all I have to say about that but that's what I think. We should do what we should do that. What we should do. That's right. So. This conversation could possibly be the longest podcast ever if we wanted it to be. True as an endless list in many of you probably think of thinking of the phrases you hate while we were talking about this so feel free to share those with us. Mostly tag genie if you're saying then ask but if you're sharing them with us, you can tag me as well. I'm here for you But seriously, this is a training issue and. It's it's a cultural issue, but it's also a training issue because a lot of times these words, these phrases or just reflexive just how people talk that's right. That's right and I'm training my son's not say no problem. or You. So there we go I'm trying. To do some of. These are my sons are call center ready. Well, we so appreciate our listeners. Don't we Adam we absolutely do yes and we know that they know what to do most of the time and we're.

Adam Eugenia Ginny
"customer communications" Discussed on Crack the Customer Code

Crack the Customer Code

02:46 min | 8 months ago

"customer communications" Discussed on Crack the Customer Code

"When we say things like well, you're the first one who's ever asked for us. You are the first one. So What if they are? You're the first one? Okay. First of all, this one has some. Around it for me I there you can use the spirit of this, but the problem is how it's used. So you're the first you're the first one to tell me that silence. Okay. So basically, you're freak. And it's all your fault and you're probably making up stuff in your hat right this is what the customer. Here's a customer. Here's that Oh, you just turned it around on me. So however, a handy a valid point it can be one that you wanna make, but you have to know how to make it. So you cannot just say you're the first one that's never happened. Wow. But. You can't say oh wow that must be really difficult for you. Understand I. Tell You. I actually haven't heard much about this before and I'm not sure our it team has either I I know this was terrible for you understanding empathy, etc, etc.. But I really don't have a plan for this I'm going to need to dig into it Blah Blah Blah Blah right. So it's coming back to what we're going to do about it. Right I mean. So you're setting up but you can. You can make the point that it's rare because there's an important reason to make that point. In. Most cases right because okay. You probably don't have the solution if it's rare right there the first one you may not have the solution it depends what as right but let's assume you don't. So there's a there's a valid reason to go there. You just have to go there the right way Yeah, and I think the other thing is when we hear this sometimes it can sound like i. don't believe you right like Oh you're you're the first one who ever had this problem Ha, ha? So I think that's the other thing is to continue to have empathy and understanding even if it's something that is different or rare. Yeah I mean you have to? I mean that's other. You gotTA start. Train the teams start there every time. There's no there is no other technique other than you start with empathy and understanding everything else is your language choice right? Right. Right but I don't think you understand any. Now they're just throwing that out there dropping it right in the middle. I don't think you understand Adam. Exactly. That's about there's a few variations of this one genie and none of them are good..

Adam
"customer communications" Discussed on Crack the Customer Code

Crack the Customer Code

03:16 min | 8 months ago

"customer communications" Discussed on Crack the Customer Code

"For your safety for whatever reason, blank on able to blind are where able to blank and but here's what we can here's how I can help. and. Again, none of these are going to get you out of jail free you customers some customers are going to be upset no matter what. But there is the thing about this language and You know we talked about this a lot. It's to make it not worse. Surveyed the situation, right? That's exactly right because whenever these phrases are used. Will not whenever but most of the time these phrases are used something's not quite right right Mark I. Yeah. Exactly. Exactly. So what are some others? Well during the I'm not allowed to tell you. Oh, boy here we go. So, this is sort of a like I dunno stepsister sister of our policy, right? It's the same thing. It's blamed the company I'm not allowed to blank. I'm not allowed to issue the refund. Allowed to let you in here without an ID. Right I'm not allowed to Blah Blah Blah and it's just passing the buck. Blaming the company and. Your job sort of representing the company when you're doing this. So it's not a good thing to do. Yeah, and I think this also highlights something that I see when I'm doing customer journey mapping and different things like that because this is a great example of looking into what are the processes and the systems and the behaviors that are happening within your employees structure that are preventing a good customer experience because sometimes you know, I've seen people who are completely disempowered to do anything without checking in with a manager if the manager is around then. They have to sit there and say, well, I'm sorry customer we have to sit here and wait because I'm not allowed to push this specific button on the cash register or whatever, and I think that it's a great example of looking for where do people feel like they do not have the right choices the right empowerment to provide a great experience for customers and what can you do about your processes on the back end to address that. Well Gee. You say it's a great example but I think the last time you push that button we saw what happened and that's why we have the policy now. The Anymore You that's a great point I mean. So if your leader listening to this. There's two levels of the serves the training. Okay. Don't we need to train our teams not to use phrases like the ones we're talking about, and then there is the structural design experience behind. The what causes these phrases? As Jeannie points out a lack of empowerment lack of AD design, a laco policies and procedures that have been around. Since before we were all born right all these structural things that create the situations and the environment that lead to frontline reps going I needed escape hatch help, right right? Yeah. Yeah and you know. Sometimes what we say to customers. We think we're.

laco Mark Jeannie
"customer communications" Discussed on Crack the Customer Code

Crack the Customer Code

05:11 min | 8 months ago

"customer communications" Discussed on Crack the Customer Code

"Here and why this is happening and sticking to the facts can help you really just to find that in way. That's. Objective, and not leaning on things like you know I. I'm not GonNa tell all my customers this because I'm an ally to them. I'll be. Bad, free, early and. Go, to not replacing the phrase in different ways to communicate you definitely There are a lot of other ways to just avoid the. Phraseology. Frank. To whatever you? Can Absolutely find ways of structure communication that don't rely on that because what is that? That is a you know a phrase to set up. Something right to set up that you're about to drop a bomb Or say something they're not going to like it the at bare minimum. It's really oh problem it's no problem I mean still problem at all. I'm happy to help you if you need help with these phrases I'm happy the Oprah. Thank you. No problem. That's my least favorite is when you say thank you to somebody and they say no problem. Okay. Look I don't want to people for this one because it is such an established like it's a habit ever. Say This I said it until I got in customer service and realize I shouldn't say it and I'll say our our buddy a friend of the show has been on a couple of times now I think John. Julius. Has a phrase says, no problem is a problem It's so true. It's so true because. Nobody said it was a problem usually. Suddenly it is. So it's not a great phrase, it's not the end of the world. But. It's not a great phrase. For in customer service, it should be eliminated if you hear your teams using it you should address it so they don't. And you should make that your policy. Jimmy. Yes idea. But you know our policy says that we can't. This refund. So I'm just going to give you a blank stare and let you know that that's what our policy says does that work for you course renamed its policy. Oh this one I think we've all heard too but. Sometimes policy can protect you sometimes it is there and it is something that you can say in the right context and say, you know what this is this is the situation. This is our policy. This is what we're going to do, but usually it's used as a defensive mechanism. And something that people say, well, this is our policy shrug. What are we going to do even if it's terrible Yeah. So for sure and yeah we spent like a half hour on the sometime. We dig it like people start asking we can get into this life enjoy thirty minutes. All the ways to approach it. So avoid it whenever possible it's just start with that because here's a catch with the the key word you would think as policy, it's.

Frank Jimmy John
"customer communications" Discussed on Crack the Customer Code

Crack the Customer Code

03:44 min | 8 months ago

"customer communications" Discussed on Crack the Customer Code

"The be honest. It's no problem that you've violated our policy. Well, just so you know I'm not allowed to do that because it's against policy. Exactly. So Jeannie, this sounds like some terrible customer communication. Doesn't it though but I bet we've all heard this as customers that'd be part to be honest genie. We thought we'd have a little fun today and some of those we go over over my training in the front line training, but it's things you shouldn't say bad customer communication stuff. This came up a few episodes ago when we were doing a recording and Jeannie received an email, some terrible customer communication, we will not out the company. Really, Hey, let's Let's talk about that on the podcast. So we're GONNA talk about some of the things that people say a lot and customer service and really shouldn't. Yeah I think it would be worth it to withholding the names of the guilty, but still sharing the story of a software. That we're using for our podcast and I had to reach out and say, Hey, it really hasn't been working and last time I reached out you said you would fix this. It's still not working and the response I got was to be honest go to actually if I remember correctly they made it worse I think they said to be completely honest and that's right Additive, and let me talk to you a little bit about that adjective. Because to be honest sounds like a little bit of a like us throw away phrase that said. So often that maybe it's still really bad. You shouldn't say because what were you before right before the part you are not on us but when you add in the completely to be completely honest, then you've really sending signal like, Oh, I really haven't been till now. Yup. This is also true in a job interviews. Yeah. My husband the recruiter has has said this is a trigger for him when people say well to be honest. I. X Y. Because he's like well, what does that tell me about the rest of your credentials and everything? So yes, they said to be completely honest. We don't have an answer for you. That's not the have the answer. That's right. That's acceptable. But so what are some things you can say, I always like to talk about the options not just the not just what you shouldn't do, but that's part of the good customer communications just telling you what you can't do. It's what you can. So I don't mind to be frank depending on what it is. 'cause frank means you're. Being You know you're saying something that's a little bit you. Usually you wouldn't say right it doesn't mean you were honest or not honest. You're like, okay I'm going to have to lay it out for usually we don't have. We don't say these kind of things it's all and to be blunt can be in the right circumstances you have to be very careful with it dairy life. No. It's not for amateurs. to to be blunt can be used certain circumstances but to be honest is a the funny thing is most people know doesn't mean you're dishonest but it is rigor for so many and when the completely then you really do start to wonder. Well and I like I like the phrase like and it's not exactly a turn of phrase it's more of an approach but saying like, okay. So the facts of the situation are Xyz and just lay it out just say like this is exactly what's happening. These are the objective facts of what we're dealing with because that is sometimes to your point about like to be frank or to be blunt sometimes that's what it's about it..

Jeannie frank
"customer communications" Discussed on PT Pintcast - Physical Therapy

PT Pintcast - Physical Therapy

08:12 min | 9 months ago

"customer communications" Discussed on PT Pintcast - Physical Therapy

"And kind of what it is. Now that's awesome. So you do a couple thanks Dr. you're saying before the show that you run a podcast for them three three podcast. and. Here's why first they were just like let's just do one and I'm I I don't know when to quit. So I was like no here. It's three. Here's why because it's a recruiting focus I host Fox cast PT Fox guest Os g Fox cast SLPP. Not Similar for not brothers and sisters were cousins and we have enough similarities where like we get together and BNB friends. But like we talk about different stuff certainly needs to be a dividing line between those three and then when you look further down the spectrum at SLPP, those people talk they're just looking and thinking differently and I was like they need to have their own conversations on their own channels. or it'll just be too much of a mishmash. It won't be about me the audience you're just kind of lumping us together. So they agreed and we do three pot three different shows. So do you the podcasts in their other hosts or you know little mix mostly mostly, I host them but I'm as as you mentioned I am a giant proponent and part of my and radio as a program director when I ran the radio station was helping on Air DJ's leveler game up or progress so I was spent a Lotta time listening to shows with a radio DJ. Cassette tape I would just literally just fast forward to random moment hit play and we'd sit there you WanNa talk about the most uncomfortable. You know thirty minutes of your week is when you're you and your boss are sitting there listening to you talk. And he's not making here. She is not making any facial expression and that's what I had to do. I got to do a boss was the sit there and listen but really it was a great Cathartic. It'd be like similar like your boss looking over your shoulder during a treatment session or watching a video of it. It's like weird But so so what my long term goal is to turn S LP's Ot's and other PT's into podcast hosts because it's having a conversation that happens to be recorded. And we're good at that with patients and why can't we be good at that with colleagues it's just a little bit of a change when you're doing it with a camera, the microphone in the room, it takes some reps but it's nothing that's impossible. Right. So the end goal for these podcast is really recruiting tool for the business. Yes. So it's like. There's a five second message in the front and a five second message in the back, but the whole, the chunk of the of Talking clinical information it's really not even talking about why should come work for us because that's a commercial it's literally giving away great clinical information and limited website. Okay. We put together a great ten step download guide on this and here drop your email there for information, and if you'd like to find out more about Fox and working with us if this sounds like. A place you'd like to do it. So it's the soft cell, which is fun because I don't have to like beg people that want to work here. Right? Because if you hear about US enough and you're the right fit, you'll gravitate and if not, that's okay, you won't. But no one's going to listen to a podcast trying to get me to work there either now. It's a great question like how do you do that? It's like well, I literally turned to a two thousand clinicians that we have and I go what? What are you passionate about what did what is what are we? What is what is the profession that you're not talking about enough or what have you experienced? We'll talk about case studies, clinical case studies and stuff like that. So it really is like PT Talker Ot Talker p. what would to clinicians talk about and hey, teach me something and they might be five minutes and fifty five minute long episodes. If it's still good information I, keep the tape rolling so you just Like basically interviewing people who work there and just talking about clinical. And and it's not only Fox collision. I should say that I tried to make elevate my you know my colleagues because our show and I'd like to to show off people that I think are great but it's it's anybody really it's anybody really we focus on the older adults space. So might be professors and might be people from Ao ta or Asha or a PTA. So really I, mean the only rule is like older adult focused or the audience of the older adult clinician in mind. That's awesome man. PD podcasts a little bit different. Yeah. Number one like I wanNA to say PICA. So you're always introducing the beers you're training so I do that. Yeah. I'm doing a just a ying-ling part of possible Pennsylvania Day as we drink on the show I like to say I figured it out. Have you ever read Building the story brand by Donald Miller feels like something. That I have not read it. You dig it just because a lot of things that I see you do he. He's just putting words to the things that you're already doing. So you in you and here kind of in alignment without knowing it. So I created a log line, which is like one sentence to describe a movie right like a fighter pilot overcomes his friend's death to return to battle in shootdown mix AESOP gun guy explain it one one-sentence. So I tell people, it's podcasts at saves physical therapists from. Missing out on amazing insight remarkable ideas, motivational stories in the world of physical therapy and my mom was actually funny enough. She's like you're trying to be like Jimmy Fallon of physical therapy. I was like ooh. I'm GONNA use that. But Yeah I just. I try to be the Jimmy Fallon's catalyst for a lot of great conversations are goofy games or whatever, and has no problem making fun of himself or being the person in the room is like I don't understand that like explain more and that's what I think this. Profession or any of these professions need is just And a stage to put great clinical knowledge on. Other clinicians find it to that. Dawson but PD bypass isn't just like your hobby side like. A big deal for you. It's like business and you're like actually take it. Seriously I do in school I was doing about two episodes a week, and now that you know after graduation I kept that up now we're like I don't even know three or four a week sometimes sometimes even more and we'll try to spread them out but yeah, I, had people approach us to to advertise as early as as a third year student they're like, Hey, you know we spend a lot if you WANNA get nitty gritty business which cpt, Biz like right like get into cat. So. If, you go the large enough audience. If you're CBS, you can say, Hey, we're gonNA put programming on but then we're going to put some ads in between whatever game or show running. That so I mean I started looking at to to look at, Hey, is there like a monetization because against US Twenty fifteen twenty sixteen that really wasn't a thing further regular people like for the Joe Rogan's of the world that was easy but I looked around the expo hall like a CSM. What do you think those? What do you think those ten by ten spaces cost and I looked it up like when you think of those yeah. What do you think those displays 'cause to make one of those backdrops and tables and make it look like a lot how much it's to make brochures and ship them there and send people and feed them and house like Oh man everyone Internet for those faces can blow you out of the. If you WANNA. Let Trinity You pay more if you want to share a garbage can. So I was like man, these organizations are spending a lot and then follow me on the mass. Now we'll get like really objective, right so the largest CSM we've ever had I. Believe Eight, thousand, nine, hundred, thousand people think it was in Denver Eighteen nineteen thousand people or something like that. So all right. So let's say you got your own booth and you paid twenty five, thousand dollars twenty five grand to be there, which is not a stretch like legit and that's not like prime real estate. It's not like a a web PT with thing hangs. In the rotating banner and the freaking kiosks because those guys are they're going for it but they everyone there has going for because they recognize it's important to be in front of an audience. So put imagine you're at, you're at a conference with eighteen thousand people and buy some stroke of luck. There's a line, eighteen, thousand people long it'll never happen but you've got it and every one of those eighteen thousand people stops and talks to your listens to you or or interact with your brands for thirty seconds like I'm not even good at math but eighteen thousand people just lined up right? So we're going to do eighteen thousand. Times I'll do point five. We'll do minutes that's nine thousand, nine, thousand, thirty seconds interactions, right? One point one dollar and thirty eight cents per person being go. So a dollar thirty eight. So I go hey, man, you're paying a whole crapload of money. To get I mean, let's be honest how many you getting? And I know I know of some organizations I know they're count there because they're they're scanning badges right and that's their count..

Fox US Jimmy Fallon Donald Miller program director Ao ta Air DJ Pennsylvania Joe Rogan Denver Dawson Asha CBS
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

03:29 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"Of my daily meditation, so you could meet me online on. On Zoom every day and show up that way as far as other meditation. It's I. Don't know what their structures are, but service that I offer, and it just worked perfectly for the situation. We're in right now, and it really is something that has to happen daily and I love. The idea of the best way to deliver karate is just get your bag in the car. Because then you're halfway there. Once you get a little momentum. It's it's. It's easier to go then to turn back. And so, what is one suggestion? You have for people that already meditating to Richard to improve their practice. Shift, the attitude and what that means is most meditation is exclusive in its Focus. And what it requires a lot of concentration and what we'll find is, we cannot do it when we're tired. Right will fall asleep and so if shift the attitude to less effort. To relaxation, and and to attempt to include that with our senses open with their eyes, open and challenge with through movement will find out that with some practice and it it it. It takes people long time if they do this on their own took me twenty years to figure this out but. Once, you get it refined. You find that you can meditate any situation now if you just go ahead and. Take advantage of what I put out there all over the hard work that out there to refine the process. It only takes a few weeks to start to notice obvious changes. Right. You'll be able to walk in meditation the drive in meditation within just a few weeks. There are a lot of folks now become very interested in Yoga. How does Yoga relate to meditation? Yoga, really was a meditative art. The whole point of yogurt to become aware and it's lost that emphasis. Now it's more on poses. It's more on stretching, but back in two thousand and three thousand years ago. You wasn't just about stretching. Yoga with about awareness, and so it's. It's really lost a lot of its foundation in in the marketing. That's gone behind it. If you put it into a certain form, you call it a certain name and you focus on stretching you get into a gym..

Richard
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

04:25 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"This is the challenge for everybody you know. We've had a goal and we just don't follow through. Right, at which is a demonstration of really how out of control, we are in our lives, most of us tend to think we're really in control of the allies win. In actuality, it's urges and compulsions that are in charge. And so to combat that I made it a daily meditation. I show up every day fifteen minutes every morning. We walk people through the meditation live who zoom sessions and things like that so? You know if someone's showing up for. You're more likely to show yourself, and so it kind of remove the excuse to to to sleep in. Yeah I find it very very hard to show up every day. I mean I've been practicing martial arts for about twenty years and I. Think the hardest part is the show up again and again for the classes. Right? That's right if you if you're persistent about that point and there's a secret to that. All you gotTa do is get your bag into your car. Pick up your your training gear and get out the door once you get a little momentum. It's a lot easier. You'RE NOT GONNA turn back once. You get out the door. So you talk a lot about how you studied the Samurai life for awhile. Why is that still relevant to what we go through today? As you can see from our daily life. It's sort of unraveling in a certain sense, we we have so much pressure another he even before covid nineteen before riots and protests, and and you know cops doing this and that all of this craziness going on politics. Our daily lives there chaos. And? They have been for a long time just now. Noticing how truly chaotic they are! And so what advant now it's important to separate just any SAM training from really high. Level Samurai just in any realm, there different levels. Of Skill and training, so if you look at the news medieval nights, they have the highest levels of arts and Louis Liberal Arts. But the higher level art, they're just aim completely towards the efficiency. Because if you're if you're a martial artist, what you find is you have all of these skills, but after two minutes fighting, you're exhausted all the skills out the window. And so he fishes, he becomes the most important thing. Same thing with your daily life. With you pay attention to win. You are most reactive..

Louis Liberal Arts SAM
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

05:38 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"Is certainly a stressful time for all business. People were spending more time indoors in very small spaces. One of the ways that many of us are coping with these new restrictions is through meditation. My next guest is Richard. Who's the founder of the total embodiment method, which is an awareness training system designed to integrate meditation into one's daily life rigid. The author of the book called the unbound soul, and another book called the wars meditation and a Master Level Instructor of Marshall. Meditation and Healing Arts Richard Welcome to the show. Thank you very tell me how you doing during the pandemic and sheltering in place. Nothing really changed for me. I've been living out in the country for a long time and teach teaching and enjoying life. Not really change much so a lot more people are coming to. To to to train with me, in terms of the I teach online course and meditation awareness, and we just getting inundated with people who are trying to make positive use of his time right to try to figure it out. So where did people or why should business people be interested in meditation? Because a lot of folks can say, this is really to for me, I'm just not interested. Yes, and that's completely understandable perspective. Most meditation stems from a traditional almost like a religious background or religious study Buddhism is very very common, and the way that they the way that that meditation is focused towards some kind of enlightenment, and they use concentration as a way of doing it, which requires a lot of discipline in order for to reach South Audio Enlightenment now patient is entirely different. It doesn't come from that origin, and it's designed to be integrated in your daily life. It doesn't? It's not really about enlightenment that does happen. Absolutely happens. If about efficiency fundamentally. When we're when we're going about our daily life, working The thing that's most. Detracting from our experience is the inefficiency of our own energies inefficiency of our mind, the compulsion that the urges the reactive emotional reactivity and things like that which. Prevent us from reaching maximum potential. And so what the way isn't there? tation is is a is a meditation that actually is born of. Intense martial arts training with the goal of reaching maximal efficiency under pressure. The benefit is that that very same realization that comes with the practice. Affects every aspect of your daily life including your work? So, it's just a.

Richard founder Instructor
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

05:37 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"Is certainly a stressful time for all business. People were spending more time indoors in very small spaces. One of the ways that many of us are coping with these new restrictions is through meditation. My next guest is Richard. Who's the founder of the total embodiment method, which is an awareness training system designed to integrate meditation into one's daily life rigid. The author of the book called the unbound soul, and another book called the wars meditation and a Master Level Instructor of Marshall Meditation and Healing Arts Richard Welcome to the show. Thank you very tell me how you doing during the pandemic and sheltering in place? Nothing, really changed for me. I've been living out in the country for a long time and teach teaching and enjoying life. Not really change much. More people are coming to. To to to train with me in terms of the, I teach online course and meditation awareness, and we just getting inundated with people who are trying to make positive use of his time right to try to figure it out. So where did people or why should business people be interested in meditation? Because a lot of folks can say, this is really to for me. I'm just not interested. Yes and that's completely understandable perspective. Most meditation stems from a traditional almost like a religious background or religious study Buddhism is a very very common and the way that they the way that that meditation is focused towards some kind of enlightenment, and they use concentration as a way of doing it, which requires a lot of discipline in order for to reach south. Audio Enlightenment now. Nation is entirely different. It doesn't come from that origin, and it's designed to be integrated in your daily life. It doesn't. It's not really about enlightenment that does happen. Absolutely happens. If about efficiency fundamentally. When we're when we're going about her daily life working The thing that's most. Detracting from our experience is the inefficiency of our own energies inefficiency of our mind, the compulsion that the urges the reactive emotional reactivity and things like that which. Prevent us from reaching maximum potential. And so what the way isn't there? tation is is a is a meditation that actually is born of. Intense martial arts training with the goal of reaching maximal efficiency under pressure. The benefit is that that very same realization that comes with the practice. Affects every aspect of your daily life including your work. So, it's just.

Richard founder
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

04:12 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"For my company employs for my customers. I can pick I'm not stuck with this for ten years. You know, and it's even easier for a small to medium sized business as a whole Stang at takes a long time for a big ship aircraft carrier cargo ship to turn around you know, and by the time they even stopped. Turn around there miles down, you know. Out in the sea were a small company can pivot on dime and can change directions quit so if I implement chat and voice, and all of a sudden customers are demanding SMS within one day I can turn that on so really. Clough today is the great equalizer for technology for pricing and allows the SNB business to be very very competitive, if not ahead of the curve.

"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

04:15 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"We all know you lose control, and that frustrates. You'll ever goes up dramatically and the other key thing I would tell you there, too. Is if possible always good to personalise? So when I do call in Mr Metzker. Thank you for calling in today and give me Mike Lacey. Cuban and things like that, but you can customize or personalize that experience. People Willing to wait even more as well because they feel that connection to that brand and I love the idea that when people give me ability that they'll call me back because then at least I feel like I furthered where I was trying to go. If I'm on, hold on, I'll get to them I. Feel I have start all over again. Matt correct yeah very frustrating. And, so Chad has become very very popular because it super-efficient. What about SMS from People's phones? How is that typically handled when it comes from multiple customers of the same time? It'd be handled exact same. We chat with so by text in or SMS into business it comes into the software the same way, a chat and email or a phone call would so the agents could see him in there hugh up. I can prioritize them and delivered to the agents that are better at dealing with. SMS as you can. Even pre canned responses well because a majority of the time of texting, it's what are your hours. Do you have this in stock? What our direction, so you can pre can usually overwhelming majority of the responses, because they're all that level one bubble to response, so they'd be able to get that fast whereas of interaction, even more important that not even inbound, but outbound SMS. If you look at the numbers, if I'd call someone, you know overwhelming majority of the time I'm GonNa get voicemail less I know who you are, we. We all do that we are. He does Robo calls, but if I send a customer mind SMS. The statistics show that during the mid to high nineties. Rewrite so everybody. We all know that SMS being on your own..

Mr Metzker Chad Robo Cuban Mike Lacey Matt hugh
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

04:15 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"We all know you lose control, and that frustrates. Level ever goes up dramatically and the other key thing I would tell you there, too. Is if possible always good to personalise so when I do call in Mr Metzker. Metzker, thank you for calling in today and give me Mike, Lacey, Cuban and things like that, but you can customize or personalize that experience. People Willing to wait even more as well because they feel that connection to that brand, and I love the idea that when people give me ability that they'll call me back because then at least I feel like I furthered where I was trying to go. If I'm on, hold on I'll get to them. I feel I. Have Start All over again matt. Correct yeah very frustrating. And, so Chad has become very very popular because it super-efficient. What about SMS from People's phones? How is that typically handled when it comes from multiple customers of the same time? It'd be handled. Exact same. We chat with so by text in or SMS into business it comes into the software the same way, a chat and email or a phone call would so the agents could see him in there hugh up. I can prioritize them and delivered to the agents that are better at dealing with. SMS as you can, even pre canned responses well because a majority of the time of texting, it's what are your hours. Do you have this in stock? What our direction, so you can pre can usually overwhelming majority of the responses, because they're all that level one bubble to response, so they'd be able to get that fast I interaction, even more important that not even inbound, but outbound SMS if you look at the numbers. If I'd call someone, you know overwhelming majority of the time I'm GONNA to get voicemail? Who you are we all do. Do that we are. He does Robo calls, but if I send a customer, mind SMS the statistics show that during the mid to high nineties. Rewrite so everybody. We all know that SMS being on your own..

Mr Metzker Chad Robo matt Lacey hugh Mike
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

02:47 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"This Ama Twenty W. In Chicago we'll be right back. This radio broadcast is brought to you by thrive Dr Delivers Business Services to more than three hundred fifty thousand small businesses across America that enable them to compete and win in today's economy, thrive builds and owns the end client experience platform to help small businesses. Get the job. Manage the job and take credit communicate with customers update business listings across the Internet except online appointments and send reminders manage. Manage reviews and process payments all in one place visit thrive dot com to learn more. That's T hr V., dot Com thinking.

"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

04:17 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"The markup on. I definitely. If you're doing a lot of. Video calls specifically using your Webcam on your computer. You really do need to invest in something whether it is a Webcam or you know if you have an eternal device that you can plug in to your computer so constrained through that? Challenge though it can be, that's a lot for your computer to process at one time so depending on what your device is and what it can handle just make sure it doesn't look overheat and shutdown. Just, sometimes when you have higher and other devices, extra devices plugged into something all day every day multiple. That just something else to kind of be aware of you. Don't completely overrun your devices, and what about having an external mic can I use? The MIC daddy comes with the computer or shame vests in something like a blue microphone or something like that. I really recommend using external microphone. So even if you're using your would, can that's. Not the best, maybe it's like seven twenty p and the little of the That's not ideal. Obviously, we'd rather have a Tornado P, Webcam or something that you could even just people again. That's an option, but really really need to have good sound, so you're built in microphone on your computer. Most likely is not great, so there's a ton of you know. Yeah, like the Blue Yeti or something like that where they're just USB again. Microphones that you can use and they're not Krino. Crazy expensive. You don't have to go get a whole podcast set up. High end level microphone, but just something that can be maybe a condenser mic. So that's where you have the one side. That's actually grabbing sound. It's not it's not the microphones votes grabbing sound from every action on the your actional. Yeah, so you really. It's going to help. Focus your voice more. Pick up less of your kids running around making noise as the plus the dog barking less of the activity going on outside and. It's going to make it so much easier to be able to receive the message of what it is that you're sharing and this setup that we're talking about may cost you five hundred dollars, but it really is an investment worth making because let's face it these days which with most of us at home. That's the way that we're communicating to the world and you WANNA. Be Make sure that people can see you and really really see you clearly. you representing who you are, and you know what it is that you're sharing the value that you're bringing to the table by what you're communicating, so it's really just as building in that brand reputation that self reputation, and there are definitely different budget levels to do this to invest at different levels, and it's fine where you're at and I. Promise you there some decent solution at pretty much every year. Yeah I would totally agree with that, so let's go the some of the intangibles. Because so many people are not relaxed on camera. You said you know Kinda get the blood flowing and do some exercises. What else can you do to really discover who you are on camera because I found? You don't want to be somebody else I. Talk Fast I talked with a lot of enthusiasm. That's just who I am never going to be talking. Really slow like this. It just doesn't work for me. Good.

"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

03:13 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"Talking with Howard Turkey can the Radio Dan he was talking about how your background become something. It's like your clothes. It's what you're wearing. You. Yes, it represents you and your brand, so you have to pay attention to it. And so, what do you feel about virtual backdrops, those effective or is just of nonsense. I think they're a little distracting and a little funny I. Think if you're on maybe business meeting calls something like that spending on the culture of your office. How relaxed or something like that? It could be fine and fun and something kind of enjoyable if you have a different virtual up every meeting, but if you're doing your videos for your business, you really do need to create a little I you know we're. We're talking like five feet by sixty behind you that. That you're just kind of paying attention to where you can build in your own little studio where you're just making sure the have things like good lighting. Good sound good backdrop, those are just basics to build, and if you're gonNA, be doing a consistent film or video work in your home or in your office. You need it in both places you'll see what can people do? Who Wear glasses? Because so many times that the reflections offense? You can't see the people's is. Yes, so you have to play with the angles, definitely. If you're just, you can just tilt the camera, or down a little bit or to the side, and then adjusting the height of the light as well and also. If you're wearing glasses, a ring light might not be the best option I lovingly could. Their one piece of equipment are so simple easy to set up. There's different sides he can. Do. You know the small desk? One thing like thirteen inches versus the the huge thirty inch ones but then if you have glasses, you might want to just do a more basically two point, ladies or sturm where you have. Just a daylight ball just make sure that you're using and not those soft yellow lights that come in are regular lamps, and you can get the little the little light clamps from Home Depot, or lowe or something like that, and then just put some wax paper over it to create that softness. I just using where he can get some nice actual led lights ignored him on any website. They're just more expensive and your budget, but. Then you just like Clinton won a little bit closer to you on off to the side, and then one a little bit higher up probably Hustle, play with this a little bit in your study, and then just the of those two that are creating a fill in the darkness of your fill light, and then a key light. That's GonNa more highlight like your eyes and really make sure that we can see you now. Normally feel is something that you would put more behind you if you're getting into more film terms, but for the process of understanding for your Home Office. To be able to fill in that lights, we can really see you properly and having a two point landing system like that would probably be easier for glasses. That sufficient for people to use the camera that's inside their computer, their laptop, or should they invest in? Some an external camera that they can put on a tripod or something like that and when I say invest, I really do mean invest because it's hard to get a Webcam really good webcam today. That's not that's original price. Usually they're selling for one hundred, fifty or two hundred percent of what they were selling for. Oh, that's such a bummer..

Home Office Howard Turkey Home Depot Clinton lowe
"customer communications" Discussed on The Small Business Radio Show

The Small Business Radio Show

05:26 min | 1 year ago

"customer communications" Discussed on The Small Business Radio Show

"To learn how to look their best on video conference calls and videos that they make, but this is not as easy or natural. It sounds my next guests can help in this area Kelsey Moore is an actress and on camera expert, whose purpose driven a purpose driven entrepreneurs, helping them look and sound and feel great on-camera Kelsey welcome to the show. Thank you so much for having me so tell me. How are you doing this during this pandemic? Doing well doing good I, think you know being an entrepreneur, a little more used to the remote work lifestyle and definitely have noticed that a lot of people are not and so everyone making the switch over to promote meetings and video, and just using the digital aspects of our resources, so much more has been I think the challenge for a lot of people, but it's feeling pretty good. Over here. It's strange for me because I've never been a fan of the video call I mean I. Remember when I went to the nineteen sixty four world's fair I was very young then, and that's when the video call was first demonstrated and I go. I don't WanNa be on. I. Don't want to be seen when I'm on the phone, but now I find that everyone is so isolated. I WANNA do those video calls, but it still seems really awkward..

Kelsey Moore
Learning Chat Marketing with Mike Yan

Marketing Over Coffee

07:52 min | 1 year ago

Learning Chat Marketing with Mike Yan

"Good Morning. Welcome to marketing over coffee. I'm John Wall today. Our guest is Mike Yawn. He's the CO founder of many chat who is sponsored marketing or or coffee this quarter and we thank them for their support of the show. But it's going to be talking to us about what they do on the spot and chat front and everything that's going on that Space Mike. Thanks for joining us today. They can have any so tell us about many chat and how how this got started. Give us the the origin story of the company. Sure so we started in two thousand fifteen eighteen when Graham which is a smaller messenger in different countries but essentially solving the same problem. Palpable Me Gate on mobile both opened up the radiologist Open API in two thousand fifteen ends our basic idea was using the APP or selves and there is millions millions of people were using the APP and businesses will need this as a customer communication channel. So let's just start building something for this and the first use case was just broadcasting casting. How can we help? Businesses broadcast over this messaging channel and that quickly to off and a year later facebook messenger using your opened up. Essentially we a better version would be built for talent Brown for Messenger in it also Dukakis Messenger is used by over a billion people there tens of billions of businesses or using facebook and it's a natural progression of how people we will communicate with themselves. This is always follow that pattern. They essentially once enough. People adopt a new channel businesses. This is one to also use the channel for customer communication in. That's what happened with FACEBOOK MESSENGER and now we're opening up more and more platforms. So that's a short story Lori in terms of far Give you a sense where we are in terms of numbers we right now. We have over eight hundred thousand. FACEBOOK page is connected to the platform. We're sending billions of messages every month. We are at hundreds fulltime people right now over in into offices across continents so so growing and expanding into this chat marketing space in accounting businesses adopt messaging absence tax as a way to connect their customers and grow their remedies. Okay and so when you get started with telegram. You'd mentioned that it was broadcast so was the idea there that it would put a message out that would then initiate chat with a human or. How did that work? We saw what was happening in email space and so essentially channels don't really matter What matters is the outcome? If you think about this when you're doing an email a newsletter for example which you're trying to do is you're trying to tell your customer something Doc Your Business. Something that's would be interesting to them. So if you have old people using now messaging APPs and for example telegram or whatsapp our facebook messenger and that's where their attention is. Then you start to have to think about doing those same same broadcasts for example on those platforms and we realize that. Hey listen this is a smaller platform. Like at that point email was was a witty adopted like email. Marketing was already twenty years old but this continues to be. The foundation of our vision is and the whole customer. Communication landscape is shifting into chats into messaging APPs and the business communication business. The customer communication will also have to shift and it's going to be different so there isn't a similar use cases Kinda like broadcasting. But there's other. Is there a specific and unique to is this museum but yes if your depression is like our we saw this initially than it was a simple idea of a there is a lot of people on this channel aunts and for them for those people using a messaging APPs. It's the main default way to communicate with each other so if your business wants to talk to the audience. It's the national to start building a list on that channel right. Yeah and we've been talking a lot about on the side of social for us talking about how people have lost in touch with their organic audience. Overrun the social channels. And so we've been pushing people in telling them you know. Make sure you get email addresses or better yet. Get their mobile number. I say you can SMS. Do you counsel your customers to do that to to push towards SMS or other channels or does it not even matter for you guys. Great question in a We're going into really interesting worlds. It used to be that there was one channel of digital communication and that was he now for the past twenty years if you wanted to talk to your customers digitally in a manner. That's the less that's how you got access just your customers. You build out your list you would. You would use any tactic possible. You would run as you have many ages if your offline business together emails in doing fine interactions but then now we are moving into a world where all people are using multiple ways to communicate with each other her. That's a fundamental shift in how people communicate with each other and we are going into a world where some people text messages are each other Sunday will email each other. Some people use. I message some people use WHATSAPP. Some people use instagram direct messages. And there's so many ways in. I'm sure that yourself have like two three five seven different messaging APPs for different types of communication of defense Social circles. So what's going to happen is that businesses will have to. Actually they want to continue being able bolted talk to their customers and being able to reach their customers they will have to start building. multichannel lists it's great to start with email or to start mark with text number or to start with facebook messenger or any other massacre but then he will have to enrich that during your interactions ask for more more touch points because their defense would you would say only email is different from what you would say over say. SMS and is different from would say over Messenger because those age of the channel says their own specific unique characteristics of which you can put their hands activists and how time sensitive it is with the cost or the business how engaged channels with advise people to do is Depending on where people start so a lot of people. For example star grown there is by using what's called the clicked messenger Ad. It's an ad that it doesn't direct the person to a webpage it's anad that directs people to Messenger Conversation that ends at getting results with that but then during that conversation. We strongly suggest that you get the person's phone number or email are both and the reason for that you want to be able to have a an independent connection with your customers. You want to to build a connection Channels because you never know when apple phase will or anybody else will change. How will you can connect with your customers over there Jessica mutation so you should get the best of those channels but then also make sure that you the house a direct connection with independent Schaus?

Facebook Mike Yawn Co Founder John Wall Graham Lori Instagram Brown Dukakis Apple Jessica