17 Burst results for "Craig Davis"

"craig davis" Discussed on KQED Radio

KQED Radio

07:06 min | Last month

"craig davis" Discussed on KQED Radio

"Tuesday's preliminary election will narrow the field to to who then go head to head in November, as appears all but certain the winner will reflect the face of change. For the PBS news hour. I'm Jeffrey Brown in Boston as the U. S. Senate negotiates a trillion dollar budget resolution in Washington. Democrats in California are in the final stretch of a recall election that risks their hold on the governor's mansion here to talk about this busy week in politics are politics Monday team Amy Walter of the Cook Political Report and Tamara Keith of NPR. And it is so good to see both of you on this Monday. Thank you for being here. So let's start out with talking about what I was talking to Senator Bernie Sanders about Amy and that is this mega spending Bill $3.5 trillion, He says. He's sticking to his guns. He's already compromised. Where does it stand? It stands not with Senator Sanders. But with Senator Manchin and when you only have 50 votes in the Senate, your ability to get something passed on a party line vote rests with That the one who is the most at risk and the most at risk Senator right now is Joe Manchin, who has said out loud multiple times. We're not doing $3.5 trillion. I think the bigger challenge right now for Democrats, though, as they're thinking about this process is Everything we've talked about has been the price tag. We've talked very little about the policy underneath it. And I think for Democrats who are talking about selling this in the next election, in 2022, or beyond. Right now what they're talking about. It's all kinds of different things within it. We heard Senator Sanders talk about right, making the rich pay their fair share income inequality. But what is it tangibly? It hasn't really been defined yet by that, and Republicans then have the opportunity for these next few weeks, and probably throughout the campaign in 2022 to define it by that number, right? This is just more money going out of Washington, right? It's whether it's socialism. Whether it's this is why that The deficit so large or why inflation is going up but tame. You could argue the administration president has tried to talk about it. Senator Sanders has tried to talk about it. The president's out there in California today talking about we're going to fix the environment with this other things. Yes, certainly. President Biden has been pitching what they call the bill back better agenda, which, you know, I think that a lot of the conversation about it, As Amy says he's gotten bogged down in the process, so it's a reconciliation bill. The The reality is that if they are able to pass something, and it has things in it that matter to people, then they will have something to talk about. But if they don't pass anything, then they won't um and and Senator Sanders, I think in his interview also seemed to say Democrats aren't going to let nothing happened. So at some point, something's going to have to give. But it seems like Democrats are very motivated to have something and they know that the window of time. Time to do. This is not That wide because once you get into 2022 that is an election year. The endangered members of Congress and members of the House are going to start thinking about their futures and and it gets much harder to do it. Yes, I agree. It's it's we're at the place where it's too big to fail. Basically and we'll see what not nothing looks like that. Yes. The other reason. The President Amy is in California is to do a, uh, visit to show his hand for Governor Gavin Newsom, who is facing a recall vote. Coming up tomorrow. Yeah, People have been voting, but it comes to a head tomorrow. What do we What do you watching from this? What could the parties learned from that? You know, it's been very interesting. Part of the reason that museum was imperiled at all was his handling of co bid of Covid and specifically his decision to go and hang out with a bunch of wealthy lobbyist types at a really fancy restaurant in the Bay Area. When he's telling everybody else in California. Hey, you got to wear a mask or all these businesses were shutting down that anger, then turned into all the other troubles that the rest of the country is having right with the delta variant and more shutdowns, but over the last few weeks Newsom and Democrats have been able to actually turned Covid against Republicans. The front runner on the Republican side named Larry Larry Elder has come out against mandates for vaccines and for masking, which in a state that has an 80% vaccination rate. That's not that's not a popular position. And so you have everybody from This president to former President Obama to other major Democratic figures, saying voting against Gavin Newsom is literally dangerous to your health. So using the national nationalizing covid, but in a way that helps a sitting governor, and it's not for lack of challenges. There's something like 46. Yes, however, that's not nearly as many challenges as there were in 2000 and three when then Governor Craig Davis face to recall. And sadly, Gary Coleman is no longer with us to run again in this recall, but there are a lot of challenges. One thing that is missing, though, is that was there in 2000 and three that I think hurt Gray Davis that Governor Newsom has been able to avoid. Is all of the options on question to the people that could be picked. There really is no major credible Democrat, There is a youtuber that has generated some buzz among younger voters who is a Democrat. But otherwise it's mostly Republicans, which again has allowed Newsome and Democrats to nationalize this election say it's a Republican power grab. Say it's just trump Republicans out to get us. There are other different dynamics to despite all of Gavin Nuisance troubles, he's actually above water. His his popularity is above 50%. Gray Davis was below 30%. Yeah, we will. We will. We will wait and see their Yeah, It looks good, but it does. There's both the polling and then, as you said, this is mostly mail in ballots. Bernie had more than seven million ballots cast Democrats were having early on the polling was picking up an enthusiasm gap. They have definitely come and turn out turned out, and it's much more polarized today than it wasn't three. There are a lot of Democrats in 2000 and three who voted for the recall ran for Arnold Schwarzenegger because he was moderate in a way that that elder isn't different in so many ways. It's hard to get people in California to pay attention to elections and sometimes in many states, so not just picking on California, But last thing I want to quickly ask you about Over the weekend. 9 11 some very somber, solemn remembrances of that terrible day in the history of this country 20 years ago, Tam one that stood out to me was former President George W..

Gary Coleman Arnold Schwarzenegger Joe Manchin Jeffrey Brown Tamara Keith Amy Walter Larry Larry Elder November Newsom Boston Congress 2022 Gray Davis California 50 votes Bay Area NPR 2000 Washington PBS
"craig davis" Discussed on KLIF 570 AM

KLIF 570 AM

02:00 min | 3 months ago

"craig davis" Discussed on KLIF 570 AM

"Dallas with loads of guest speakers, including former President Donald Trump. Craig Davis, president and CEO of Visit. Dallas, says the three day event is expected to bring in overall economic impact of $650,000 to the city. What this means for Dallas spotlight will shine as the ability for us to be able to hold these Large and important events, He says. The economy is bouncing back from the pandemic, and he anticipates more visitors in events in the near future. Cat BONES ear kale, I have news market has released a list of more than 1200 planned or unplanned outages already this summer from generators powering from the state data shows that at least 224 of those outages happen from June 14th to 18th. When Texans were urged to conserve energy. The report came a week after the Public Utility Commission of Texas ordered ERCOT to post information about the order outages within three days. The new data confirms outages were from thermal energy sources that includes coal and natural gas for worth woman has filed a negligence and wrongful death lawsuit over the massive multi fatality pile up on I 35 in February that killed her husband. Attorney Do Wanna. Parks represents Jane Watson and says they filed the lawsuit against text dot I 35 Tarrant County tollway operators maintenance companies in various trucking company claiming that some of these defendants, especially the tollway, owners, operators and maintenance that they knew of the conditions. They knew that they had had a period of freezing rain. They knew that that Highway had a tendency to ice over. They had a responsibility to de ice and make sure that they warned and make sure that if necessary, they closed the roadway. Park says This could have been prevented if they took those precautionary measures. Rent is rising fast in North Texas suburbs over the past year, and some have seen big jumps in the past month alone. Jeff Andrews, with some for a rent listing, website, says current renters are the least shielded from the increases both current renters and people who are going into renting for the most part. It's probably following on people.

Jeff Andrews Craig Davis Jane Watson June 14th $650,000 North Texas February Public Utility Commission Dallas ERCOT President Donald Trump three day 18th Park I 35 Visit Tarrant County this summer more than 1200 planned or three days
"craig davis" Discussed on KLIF 570 AM

KLIF 570 AM

03:46 min | 3 months ago

"craig davis" Discussed on KLIF 570 AM

"Some of that rain could linger into Monday from the K L i f W B A P. Weather Center. I'm meteorologist Brad Bird. Right now it's 76 degrees in Dallas, 75 in McKinney and 76 in Fort Worth. Lot of news time is now 706. Lot of visitors coming to Dallas this weekend for CPAC 2021 president and CEO of Visit Dallas, Craig Davis says this is a great event to bring in revenue to the city following the pandemic shutdown the past 90 days. We've seen a dramatic turnaround in the amount of visitation that's been taking place in Dallas, and we do know and feel that the large group is coming back. He says. The events expected to bring an overall economic impact of $650,000 to the city. It will be held at the Hilton. Anatole Hotel through Sunday. Former President Donald Trump will be the closing speaker of the event, but the governor of Texas going to be noticeably absent, He won't be there. But several of the Republicans who are challenging him, don Huffines and Lieutenant Colonel Allen West. Will be in attendance. The U. S Postal Service offer your reward of up to $50,000 for information leading to the arrest of suspects who police say were involved in robberies and thefts at post offices in the Dallas area. One incident happened just after noon on June 28th at the post office off East East Boulevard, and he still Cliff Police have not said what was stolen during the robberies or how many people were involved. If you have any information, he has to call the U. S Postal Inspection Service or go to USPs dot gov. But worth woman whose husband died in the February multi car pile up on I 35 has filed a negligence and wrongful death lawsuit, attorney Then I do wanna parks representing Jane Watson says the lawsuit charges multiple entities for failing to monitor and maintain the highway to discover hazardous or defects on the railway into de ice and close. The highway companies included the toe way owners, the operators and the maintenance people, and most of those are The Nte Mobility Partners entities as well as we filed the lawsuit against the Texas Department of Transportation. Nearly 130 vehicles were involved in the pile up. Six people were killed. Rent is rising fast in North Texas suburbs, with several cities showing double digit increases over the past year. Jeff Andrews is with the red listing sites, jumper and a lot of these cities that we've seen a lot of growth the year over year numbers are actually bigger than they are compared to the beginning of the pandemic, so Pattern we saw was the pandemic hits and rent actually dipped a little bit and then really over the last year started roaring back. Their stats from jumper shows Richardson, Garland and McKinney with double digit increases in the past year. Dallas Fort Worth Grapevine in Farmers branch were flat. Lead centers throughout the nation facing an all time low blood supply mind Gelsor with Carter Blood Care says This is the lowest blood supply they've ever seen. In DFW, she says. Some are even calling it a 30 year low. What is essential for most major medical care that is provided to us and there is no other way to get that blood except through generous human beings who are willing to roll up their sleeves to help someone else, she says. Summers are usually hard because they aren't getting supply from school blood drives. However, it's worse than Number because they're still catching up from the pandemic and the winter ice storms. She encourages people to donate as soon as they can. Cat bones. Iron K L I F news. L I f News Time is 709 Final day of the trading week. Let's get the latest business update now from net Worth Radio Spencer McGown Happy Friday. Amy The Dow, rebounding by 258 points this morning, poised to open just above 34,500..

Brad Bird Craig Davis Jane Watson 258 points U. S Postal Inspection Service North Texas Sunday Monday Six people don Huffines 76 degrees $650,000 75 Nte Mobility Partners DFW February Jeff Andrews East East Boulevard Dallas U. S Postal Service
"craig davis" Discussed on WBAP 820AM

WBAP 820AM

02:34 min | 3 months ago

"craig davis" Discussed on WBAP 820AM

"Then that chance of rain on Sunday with a high near 90 right now. W b a p. 77 degrees A covid 19 vaccine makers seeking permission from the feds to start doling out booster shots, But correspondent Jill NATO reports, experts say not so fast, Kaiser says it's going to ask for authorization from the feds for a third dose of its covid vaccine. It be a booster shot is the company says another shot within 12 months could boost immunity against the virus. And possibly ward off variants. But hours after Pfizer made that known regulator said, not so fast. The Food and Drug Administration in the C D C put out a joint statement saying health agencies are working to consider if a boosters necessary. They said Any decision on booster shots would happen when the science demonstrates their needed in Washington Chill NATO Fox News. Meanwhile, the push to get all eligible Texans vaccinated continues, especially amid concerns over the highly contagious Delta vibrant You can find vaccine information at W b a p dot com CPAC 2021 is in Dallas this weekend and is expected to bring in large ground CPAC will bring into town a total economic impact of $400,000 in local spending with an overall economic impact of $650,000 when you include the induced spending with that president and CEO visit Dallas Craig Davis says This is a great event to bring in revenue to the city on the heels of a pandemic. It will be held at the Anna told Hilton Hotel until the 11th speakers include former President Donald Trump, a CDU chairman, match slap, and former Texas governor Rick Perry. And Texas is special session gaveled on Thursday, with lawmakers returning to tackle 11 priority items, including election integrity, border security, social media censorship and critical race theory, Among other items. American Airlines is chatting. It's July 4th holiday weekend travel numbers with nearly three times as many people flying on the airline than it did last year. This time American says it carried nearly 2.7 million passengers between last Thursday and Monday. American did not provide pre pandemic figures about the Transportation Security Administration says it's screened. More than 10 million travelers from Thursday through Monday, which is down 17% from the same period in 2019. Still, travel numbers continue to improve every month. Ted Dickson. W B A P News from the W B A P News desk. I'm Nicolo say you're Next update is at 5 30 24 7 coverage at w b a p dot com.

Ted Dickson Transportation Security Admini Dallas American Airlines 2019 Craig Davis Thursday last year July 4th Sunday $400,000 Pfizer CPAC $650,000 CDU Washington Food and Drug Administration Jill NATO 17% last Thursday
"craig davis" Discussed on KIRO Radio 97.3 FM

KIRO Radio 97.3 FM

04:47 min | 1 year ago

"craig davis" Discussed on KIRO Radio 97.3 FM

"For their families soccer face that they make every day not knowing if they're going to come home or what their day holds. At the end of the day. We're all people and make sure that they see you know that. Do sit there and sacrifice every single day for we have officers in our family. And, um you know, servicemen in our family, and, um this is an important important thing, and we just really appreciate it and want them to see Just the beauty of that sacrifice is The governor also paying his respects yesterday. Trudy and I are mourning the loss of one of brothels finest. We also want to send our thoughts to the other officer who was injured in the incident in brothel. We're pleased the suspect has been apprehended. Of course, that second officer was treated and released from the hospital officer shoot. He had been on the force for just over a year he had before but in the Coast guard he was engaged to his long time partner is survived by his mother and two brothers as well, who have just been heartbroken by this. We're also learning about the suspects a 37 year old who officer investigators found hiding on a rooftop several hours after this shooting on Monday night. He is due in court has an extensive criminal history. He is currently being held in the King County Jail on investigation of Homicide, assault and vehicular all vehicular assault as well. So we don't this started as a traffic stop correct. It didn't start as a traffic. Stop the opposite Here. The suspect didn't stop. So there was a brief chase. He then it sounds like hit a pedestrian. He was on a scooter. That pedestrian is also was also taken. Hospital is doing okay. And then it sounds like it's a point. Gunfire was exchanged with the suspect. Shooting and killing Officer soup and injuring the other officer. Okay, the extensive criminal history What did it include? And if ah, such an extensive history, why wouldn't he have been in jail? What's his out of state history? So hey, has, you know burglary, things like that firearms, Mr Unlawful possession of firearms, and it's in Texas. So you know, I don't know why he wasn't in jail in Texas or what the laws are there, But for whatever reason he was here when this happened, Ah, and also looks like I've seen some social media where He was a big supporter of kind of the black lives matter. Movement had been out of pictures with him and others holding weapons. Things like that. So I said Okay. Yeah, I saw those pictures, too. We don't know what the source of that is or what his involvement. No, not not not specifically, as far as anything that's going on locally already think that I'm not 100% that he's even from here yet, so we'll have to learn more when he's got a court appearance later today. All right, Scott, thank you had 8 15 Now let's get back to a traffic check. Here's Chris. Hang in there. If you're on the I five North found Dr. Getting out of the lacy area. The backup is down to about three miles now. After a long term crash up by the Nisqually River Bridge. The backup really doesn't quite extend that far anymore. It really kind of stops just before the bridge, which is which is good through the merging their butt. Probably plan on about a 15 8 minutes, 18 minute delay still probably around 52 minutes to go from Olympia to Tacoma right now, so that spot's just going to take a little bit longer before all the volume clears through the area. 8 15 Seattle's morning news. To a virus update Now the first and it's good news. The first covert 19 vaccine tested in the U. S, has indeed had an effect on energizing immune system's, just as scientists had hoped. Here's Dr David Vegas. It's important data. These are people who are under the age of 55. There's a separate study with elderly people. That is not you have been reported, and what it showed is that all of the doses there has been a good immune response, an immune response that mimics being exposed to the virus. I think that's what we hoped for. With a vaccine and looking a covert developments around the country Under a policy that began yesterday, travelers arriving in New York state must fill out health forms, which asked for contact information. And where they plan to stay part of Governor Cuomo's plan to ensure that the diseases and spread from people who are coming in from states with high numbers. None of this is pleasant. But We've gone through this before. We went through. This watched three million Europeans. People from Europe come into this state. And bringing the virus. One of the states considered to be a high risk state, Georgia. And So when Craig Davis flew to New York City's LaGuardia Airport from Atlanta, he had to fill out a form stating coming from Have you been running about whose head symptoms of the virus? I'm not sure what you think. Is that instead of what it is to keep the virus down,.

officer King County Jail Nisqually River Bridge soccer Officer soup Trudy assault Texas Europe Craig Davis Governor Cuomo LaGuardia Airport Seattle burglary Dr David Vegas Olympia New York City partner
"craig davis" Discussed on KLIF 570 AM

KLIF 570 AM

01:32 min | 1 year ago

"craig davis" Discussed on KLIF 570 AM

"I. F. news and information I'm free to Ross after two anti police brutality protesters were injured in Dallas from tear gas in other less lethal police ammunition a federal judge has temporarily banned their use the move comes after a group of civil rights attorneys filed a restraining order on behalf of the injured they were not out here causing any problems and they don't deserve to be dealing with what they're dealing with attorney Daryl Washington of Dallas as one of the injured parties was recording video on may thirtieth when police ordered crowds to disperse twenty one year old Vincent Doyle suffered two large cuts on his face a broken cheek bone and still has limited vision in one eye the city of Dallas has elected to renew its contract with the visit Dallas for another five years the tourism organization was hampered with accusations of tax money misuse a year ago which led to resignations according to KLIF Mike Traina the city council is optimistic about the future visit Dallas hired new CEO Craig Davis who cut two million dollars and programming in two and a half million dollars in personnel costs in response to city council demands the organization will also receive a reduced cut of the hotel occupancy tax city approved a new five year seventy nine point three million dollar contract if you would like to receive breaking news updates text KLIF to six seven six six four it's time now to check traffic.

Ross Dallas Daryl Washington Vincent Doyle Mike Traina Craig Davis attorney KLIF CEO
"craig davis" Discussed on KCRW

KCRW

07:53 min | 1 year ago

"craig davis" Discussed on KCRW

"A tickle in her throat Craig Davis yeah you know what it was when I'm at home I'm taxing you know I guess I guess what I guess wrong eighty percent of the time so if Hey I want to go with Craig David you didn't have the votes to get their creativity we're going to final thoughts yeah finance Michael sheen plays millionaire host Chris Tarrant who continues to be gobsmacked as Charles repeatedly leans towards wrong answers before switching to the right ones soon Charles and Diana yes that was actually the names of the real life couple stand accused of bilking the show out of a million pounds James Graham wrote both the play quiz and its TV adaptation he's a fan of examining culture and current events he wrote a play about Rupert Murdoch when was the screen writer on the film brexit the uncivil war in that movie which aired on HBO Benedict Cumberbatch played Dominic Cummings now a key adviser to Boris Johnson he stirred outrage in Britain lately for egregiously breaking walked down rules when Graham wrote about and Cummings was a little known strategist who organize the vote leave campaign and won a surprise victory in a two thousand sixteen referendum if you find a potential voter you hit him hard and if it looks like they go to bed and then you don't just walk away put yourself on the back you double down hit him again and again the reason why tickets are Dominic Cummings to be the central protagonist was because he was a very little known figure in a country behind the scenes and not the public facing politician and yes retorted drags in force from the darkness into the light and I was at the very center of our political and ideological life needed this extraordinary saying a few weeks ago been breaking his arm lock down roles many people think I think I read somewhere that you felt a little sad that now everybody's heard of him because you have discovered him when he was kind of looking and out of the public eye yeah this is a part of that I mean that would some people actually go further and blame me specifically for creating the cults around him because I mean to be fair if I was gonna blame anyone it would be Benedict Cumberbatch I think if you cast anybody as a Marvel superhero that position is going to be elevated slightly in the public consciousness but no people to this day even in very serious journalist all political commentators say hides Benedict Cumberbatch not played him he wouldn't have found himself at the heart of Downing Street and old being behaving the way he's behaving because I guess when doctor strange plays you you for the puffed up sense of confidence and you start behaving in a different way yeah I spend hours of every day trying to convince people of the power of drama but I don't think I can quite take credit for changing our our history in that way I promise I'm going to get to quiz but I have to ask just a little bit I just can't help myself to forgive you took on Rupert Murdoch in ink which is something that I would love to see they're also in it an irresistible subject you took a sort of an off beat approach it seems to be something you like to do is to say I'm I'm gonna take this giant topic but come at it this way yeah well I think the off the approach to me isn't even that controversial radical but I guess in the age of the social media age of everything being binary all black and white told they saw that they purchase price it's trying to add a bit of aggressive reasonableness into the conversation even when not that features very controversial figures like Dominic Cummings or Rupert Murdoch so with with magic it was a help that this story I was interested in was the purchase of his very first newspaper in the nineteen sixties in London and so he's a young man he's not quite fully formed yet I always subject there is a bit like the Star Wars prequels he's knocked off eighty eight he's this wide eyed and I can start walking he's trying to learn all of the things that frightens him and what he wants citing by dot not she made him a little bit more of a sympathetic character even for those who disagree with him but I guess fundamentally out the hall of the proposition if that play was taking a kind of news media that I would imagine the majority of quite liberal progressive state to Gary's would dismiss out of hand and just ask the question what is it about this that really appeals to millions of people the paper in question was called the sun and it went on to become the most popular papers in the English speaking world we can either roll our eyes and just dismiss it or we can have a more difficult I think more valuable conversation about what is it about that level of populist sensational news that really cuts through for lots of people don't have to endorse it but we lease after just not completely feminized and demonise it and and ask some sort of more grown up questions I can't resist asking if you are a fan of succession because of course that's perceived as Murdoch's plus a little I think red stones but yeah I am largely bird dogs oh my god I don't how can you know I think it's one of the best examples of of the the golden age of television that they were living there I think it's viciously witty and I can deliver and of course not to push the conversation towards quiz but of course we should we share a star in the form of Matthew macfadyen and and I think you know he he he's just such a revelation and that is that kind of ineffectual son in law that we immediately wanted him to play the major in an inquest yes I'm so struck by his transformation from a sort of a pretty sexy Darcy in pride yeah dorky guy it is a beautiful mind Matthew and but his beverage to be comic and tragic at the same time ahead I think leads him towards a slightly bigger characters so quiz is another one of these things where you are taking something that is extremely well known in Britain I don't know if it was well known here obviously million Arabs who wants to be a millionaire was huge in the U. S. and became a huge thing for Disney and ABC and you you're taking something where everybody has assumed knowledge and you're saying not so fast yeah well I think just in and of itself I think the story all of just the very idea of essentially a bank robbery film or heist movie where you're looking at people trying to steal a million pounds but it's not mission impossible editions eleven it's a game show and instead of guns and car chases they have questions and answers and I I just thought that idea too with a with a nod and a wink trying crate essentially a crime thriller but the safer these criminals are trying to break into his is the most popular game show of all time I think the mischievous miss about ready ready satisfied me but also because the guilt to me it seems so self evident twenty years ago when this crime is happening and then the book especially books are cutting any credit for it at a book came out call back show by befriending them and James casket which was sort of journalistic endeavor to reopen the case and present all of the many many contradictions in the evidence that had the bang to rights not states completely on certain whether or not this bizarre crime happened way by that guy was in the chair and he was being made on someone behind him was allegedly coughing whenever he listed the right chances and I just thought of C. as as you said I thought it was so obvious when it when I was watching it and now I don't necessarily think it is but also without getting overly pompous I ate really appeals to me as a way to begin talking about what I think is the most vital issue of the day which is the question of truth and the A. T. to narrow for definite whether something is correct or incorrect and because that's the joy of the game show or or quiz there's evidence based proof that we will accept that something is right or something is is wrong and and and and they should not focus on the threats it felt like a really useful way and hopefully a very light touch way to to tap into those those.

Craig Davis
"craig davis" Discussed on The Green Light

The Green Light

13:50 min | 1 year ago

"craig davis" Discussed on The Green Light

"Cows on one now crazy. Oh Kev guessing. Before me that would that would have been crazy would have to build a restart the show. I knew everybody ballot Bundy out now. Towns on wasn't threes threes and the man sitting between us to goes by the formerly known person known as who call themselves. We're we're always like that now. Fast forward like let's say he said thirty minutes into the episode are cold it a little bit like taking a shot. I. I got tired of this tradition. That we do Tiger bone well. I don't know Chausson soya sauce with alcohol and gasoline and soy sauce. Oh I can't do that I can't do. You can't do not frozen now. You wouldn't have frozen. Yeah the shot. This is weird. Who gave you this idea to be honest longer? Do you gotta drink another beer. Something chases so go to college it was never into. I wish I would have done. Do I wish I could have asked to forty minutes episodes parties and stuff like that? Oh my God what they are doing in college these days because the community college universities. May I definitely agree with? We had this conversation. Doing I would've done that. 'cause in throughout all of High School. I school to go towards the end of the episode when nowadays all of media. I've never heard me so quiet. Who's so it's not that it's more and talked about more. Because of the more avenues we have to get new. Okay I mean it depends. It depends like depends about thirty years ago. There's it's a whole different time. Sold different economies of different factors going on that could factor into nationwide depression and stuff like that. We had this conversation. I'm just trying to get the part. Where JR goes Green you got something to say. Look you know. Some of the produce some nasty occupations music during the time. But what so you know? Same thing with artwork. The cows were holding this episode together. This was the best episode crystal game into their room and work. Whether we're depression baby I was trying to get into top both everything. He's a listen. I let's keep lessons are as Kevin Caucasian. That's pretty high. 'cause I mean that's the whole point of the show is not having Brian Cook? Oh Man. Jr every time. I would leave a segment dude. We get mad uncomfortable or like what the fuck man I WanNa tell you about me. Jerking off too much anymore salesman carrying the show doing the heavy lifting Bro. Shout out later man. See you guys so to Kevin. Wow appreciate you more. We've learned a lot about you about why people were a lot about him. No He's having On a Holocaust about white people. He's got his own kind of wipers checking in late per usual. That shots. Y'All for having me on their shouts your four then the type of people your lawyer. I'll go first time. I ever met people and they gave me just made me feel like family just off ripped they know me from nowhere Chelsea. Y'All shut up to the pike cast. Y'All got a great ending and Y'all did a great one hundred episodes before the tune-in back from like eighty five or so and all the way back to the beginning but I like I like this. Do all kidding aside. We've had a lot of guests and I. I've liked them and loved them. All Nate Julian Basel. Leon is a good dude. He is he really is he is. That's not the last time I see Leon. And if we're talking quality over quantity I was able to meet some very quality. People doing the show on episodes And our last submission. Hey guys if my leak. Murfreesboro like my mother said I love you me and my wife said watching you guys want to say thank you my Tuesdays. They're going to be a little boring now that you guys ain't shit but much. Jj guys looking at every endeavor that you have apple guys who's h you my league. I hit a baby in the background to her Mateo of a it sounds like a win. Zongo add sound like turn into the host week Coz Jesus Fuck Damn guys does it. What's it that's it this. Is I gray light podcast? This is it the green light podcast every Tuesday. The green light podcast in its current situation. Current visit it. It's it. I'm a bang table bucket. You did that already. You've been doing it all fucking kills the poor little can we? Can we do one more shot together? Sure I'll pour my own shop dottie. Sounds like he doesn't trust you. Yeah you fuck relax boss and then one last freestyle this we got to and I want ooh I might as well finish it. We gotta do something dope but these bottles wait cups cups up because when we famous we're going to go back to these bottles and go shit member D shits these. Just don't even hold memories. Is there a y'all all listening semester? Drinking Drake's on hold on hold auto suzy listen. He didn't drink any of his. Listen thank you from the bottom of my heart. I think I've said to you guys before. this was like weekly therapy. Yeah I don't know where the fuck I'm GonNa go for therapy now Don't call me on Tuesdays I i. can't you just fuck I just showed you awesome. Oh Shit invite us to your house. Play POPO put clothes on like you're the one guy right. That's your wife angry. Here that I'll all her was three fourths of the cake. Nothing came out and be relaxed Chapel. Shave Coppell you. Good at noticing that. Hey you know you gotTa Marker. I possibly do in that drawer. Keep talking keep. Doing that was very rude very rude. I mean Jesus. Oh well that's on camera. We called Shit. We caught on camera. What you to drink and to be Greens Cup. You did not see anything friend. But yeah this isn't part. Damn partisan issue live in what partisanship? Murphysboro. Now she does not live lives in Murphysboro. This four people in rows must five sixty crazy. If those five that's tells what if you are related both darkness fuck. We're no. My sister grew up in Tennessee. She just moved there about five years ago or so Tennessee Monday. A metal shit now. I don't know how else by the Texas thank you my Nigga Memphis down in Delhi WanNa see beginning circa twenty ten off. Fuck what are you doing Ben? There's definitely so Johnny Knoxville is she? She knows nobody in in Murphy's Bopha her family she knows which you mean. Was anyone else like the no. I probably probably every small. Yeah Weird. We're not doing your is. It's twenty twenty no no no bee. Green signed a box. He's signing the box. He's the one who's ought to do that. You know and I'm gonNA write moist. Sinus told me my slides Shit remember that I like big about that like we could be chilling. Wit- Janet in my leak in JR and cows. I go yo kills. He told for Kids Mudslide. Shut the fuck up. And that's a joke that no one else would does that link above even showing the chat. Now we didn't get any link Ben Fenner send it again green light for life cows. Sinus please what link yeah. We didn't get that link. Just Control v the New Year on a PC damn youtube now being linked row. Oh well we kind of got part of it right there but you gotta hit us with the W. W. Dot. Youtube DOT COM backslash part. Was He doing why people are trying to go door? Damn Bro like Dan. I'm getting sentimental when I say when I was here knows fuck in attitudes like fuck chat is filtering it out. Oh because they probably don't want you to fucking spam. It Bent. Send Shit Ben. Send it to me at. Shit Bent Donna. He signed it Mois. He's talking where I did. I did sign it. I don't know how I know what you're trying to do. But that's not how that works. He's out he's out of control. Our aim is that you to idea. I'm GonNa see we saw. Damn cavs memories me eventually. Got Tom Pulling at you to buy the UP. Because for some reason Benfica got some hidden. Secret Shit Yeah. We definitely don't go to Tennessee. Kept me and Kells Leon. We're having to talk over this past weekend and we were discussing doing more traveling. Traveling's amazing doing more traveling. Oh Shit yeah to bear. Here is the correct. Era Isn't a gatewood error TV. What is it boy? Joel Camera? Turning on the camera. Even these now right now. You gotta go go. Karts lock ashes. What is that lesson? We ought to go race on the track. But we will get the camera. I look sick walls Gibson Burbank Dame. That that's been a thing for a long time. Joe Dip Satbir Gang Day. You're going to see it eventually. Don't do that don't do that. Janet. Don't do that Jen. She's not lying. You skinny at one time. I mean it's not like you're skinny right now. Oh he looked great. You definitely beef withdrew. He's probably Drake's kid he said we're the same age thinking like Craig Davis Drake's that's my baby added Monica Joel. California reason heard it.

Kells Leon Craig Davis Drake Tennessee Ben Fenner Greens Janet Murphysboro Kevin Caucasian Sinus Bundy salesman Jr Nate Julian Basel Youtube Johnny Knoxville High School Brian Cook cavs Joel Camera
"craig davis" Discussed on The Big One: Your Survival Guide

The Big One: Your Survival Guide

04:20 min | 2 years ago

"craig davis" Discussed on The Big One: Your Survival Guide

"Angela where did you see out there? There's a lot of abandoned cars, it's hard to get around workers tagging certain sections of freeways and overpasses as unsafe the fire seems to be the priority right now. A lot of the city of resources are going into managing those. You wave goodbye to Ellen her kids, you feel little lonelier stock. Maybe you and your family should pack up and leave too. You walk back across the street to your house. Your wife Leyla is eating protein bars with Omar still sitting in the backyard. She's been scared to go back inside. She looks up at you. It's probably the last thing you wanna hear, but we're almost out of water. There's no water coming from your tap. You need one gallon per person per day, you grab some empty jugs. And you take a walk to look for some the small store at the corner of the street is empty, but a couple of blocks away you run into a guy who says he's got water coming out of his house. His house is a mess to looks like it burned a bit. He tells you to be careful with the water. He's not sure it's safe to drink. There will be a boil water notice issued probably through all of southern California. Probably to all eighteen million people. That's Craig Davis chief resilience officer at the A department of water and power, you may still get water, but upstream somewhere outside of your house could be in your front. You just outside your front yard in the street. There's broken pipes. The just because the pipes leaking doesn't mean it's still not flowing water. Right. So it could be leaking. Now, it's exposed. And if there's also if the water pipe can break the sewer pipe comparing and there's also the contaminants in the streets. So we don't know if those contaminants can enter into the pipe, the water can still come to your house, but we can't guarantee that it meets public health standards. It's a little tough to boil water when there's no electricity or gas. It's something that a lot of people in southern California should worry about their about seven thousand miles of water pipes in the city alone. Most of them weren't made to a standard quake LA DWP has extra pipe stored. So that they can fix things that could take months on top of that. It's not just the pipes. We've got to worry about remember we import nearly all of our water which passes over the San Andreas. It's rupture would actually break through all of the aqueducts which supplies the city of Los Angeles eighty five percent of its water supply on an annual basis. And if eighty five percent of our water supply gets cut off that's a problem. Luckily, we've got fifteen percent stored on the side of the fault. Craig Davis says that's enough water to last six months. And if it looks like supplies are low they can impose strict rationing to stretch it out. So the metropolitan water district believes that they can get their Colorado river aqueduct they own and operate dental clinic back in service within a year, but they have plans that are under way to bring that down to six months, which would be great for the Los Angeles aqueducts, we actually pierced the San Andreas fault in a five mile long tunnel that's nine feet wide. So that rupture will exceed the nine feet with of that tunnel. So we're estimating right now that if it weren't occur today that might be eighteen months and the east branch of the California aqueduct crosses many times on fortunately back and forth crosses. So the California Department of water resources who owns and operates that aqueduct. Is not certain how long it would take. But it's somewhere between six months to two years. In two thousand fourteen Lucie. Jones in mayor Garcetti released a bunch of recommendations to secure our water system case of a big earthquake. They said that we need to strengthen.

California Department of water California Leyla Craig Davis Los Angeles San Andreas Angela Ellen DWP Colorado river Omar officer Jones Garcetti six months eighty five percent nine feet
"craig davis" Discussed on Your Weekly Tech Update

Your Weekly Tech Update

06:59 min | 3 years ago

"craig davis" Discussed on Your Weekly Tech Update

"Yourself going to unfamiliar supermarket for the first time, if you're a person who can see you can simply look around to guide yourself at identify objects and obstacles, however blind people must use other senses to find their way through space soon. The blind might have some navigational help thinks to Caltech researchers who have combined augmented reality hardware and computer vision algorithms to develop software that enables objects to talk worn as a portable headset. The technology translates the optical world into plane Inc. Clich audio the device could one day be made available in banks grocery stores, museums and other locations to help blind people make their way through unfamiliar spaces the team of scientists developed a system, they call Kara or the cognitive augmented reality assistant car was developed for a wearable headset called hollow lens by Microsoft that can scan users environment anti dente fi individual objects such as a laptop or a table with Kara each object in the environment is given a voice, and we'll say its name upon the user's command the technology utilizes so-called spatial is sound which causes objects to sound different depending on their location within a room. If the object is for example, for to the left of the user, it's voice will sound like it is coming from the left. Additionally, the closer the object is the higher the pitch of the voices to avoid. An avalanche of objects speaking at once the researchers programmed Kara was several different modes in the first called spotlight mode. The object only says its name when the user is facing it directly as the user turns their head to face various objects. The objects each say their name and the pitch of the objects voice provides an auditory cue about its relative distance from the user in this way. A vision impaired user can look around to explore their environment in a second mode called scan mode. The environment is scanned from left to right with objects saying their names accordingly. The third mode is target mode where the user can select one of the objects to talk exclusively to and

Robert Craig Davis UK Barclays Kosta Facebook Miami Herald Yano resorts Phillip island motor cortex Bali Noma DJ Ray McNeil Neil Australia Florida depression
"craig davis" Discussed on Bodega Boys

Bodega Boys

01:45 min | 3 years ago

"craig davis" Discussed on Bodega Boys

"Far off place. See when you get sent away on punishment to England does the kind of music, you spend yourself this to these dudes all Craig David sons. For the record all of England's Craig Davis. Okay. He's like I'm from the from the county council the birth at this fucking helps you from the council murder for property. Yell. The hash burn the Bronx selene Dion heart will go on to my Tim's. The rain Marino you cannot contain. Go. Look at me put me in isosceles triangle, put me in ninety degrees. What I'm saying? Probably would've op two's angle put them in airtight Mason jar now getting out getting hot can't Cuffy got diplomatic immunity. The job air on the research provocateur. That's right. When you see me playing on my come through and be like where he's card nigga. Do I win? I just find it funny. How capper Nick should be playing. But he kneels, but now wouldn't beaters back on the NFL. I'm hanging. Daines? There's a couple of Saudi quarterbacks out that are absolute TRAN. So you are nervous Safar eating least gives who's this. Fook them. Oh, shucks. Paying Diller paying on you been locked up for you. And I'm coming home to pussy. Come to KOTA, dang. Delo fucking Mandela's porn. Dicko della. Weenie? I have home who to beat the Puccio. Yup..

Craig Davis Marino England Craig David selene Dion Tim Nick Mandela Diller Puccio Safar murder NFL ninety degrees
"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

Socially Supportive: Customer Care the Social Way

09:02 min | 3 years ago

"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

"Get from crowd sourcing. I've talked about it. It in reference to community forums that you have where if you provide a community forum, my favorite technology for community is talent. And if you provide a community to your customers than essentially what you're doing is you're allowing customers to discuss topics around your brand with other customers who are like minded and they can help each other solve problems and answer questions about your brand, which creates this sort of camaraderie around your brand, and it creates positive experiences around your brand went down correctly. Well, that helps you because if they're answering each other's questions, then your agents who are employed by your company and get paychecks from your company, don't have to be answering these questions. So then what that means is that you are saving money on your online transactions while you're creating this love around your brand. Sounds like magic doesn't. It it. You might wonder why people would want to do that. Why would somebody want to do that? Because there are customers who just really are passionate about the technology that they use or the products they use the services that they use. And I think it's a fantastic idea to give them a space where they can do this where their love for your brand can be shared with other customers who will then pick up on that love and share the love that they have for your brand, and then it just goes on and on, right? So this tool, this directly tool is allowing you to take that outside of a community platform as well. And then you can use it in a social situation over different ways. So that way you're allowing people who you authorize to be answering questions for you out there in the world that are not your direct employees. Now, of course, you'll have to decide who it is that would be allowed. To answer these questions on behalf of your company. How will you distinguish the people who are answering from your actual company employees? Will they be just considered experts instead of employees? Will they be compensated monetarily or will they be compensated with early access to things or swag, or you know recognition, whatever it is we, we know that all of that happens in historical crowd, sourcing. Anyway. Some school of thought says that you shouldn't pay folks in a crowd sourcing perspective because that negates the purpose. But now we've got the sharing economy that's happening like Uber and insta- car. I love insta- cart by the way. I think insta- carts one of the most fantastic things that was ever invented an Uber is a great thing to write lift and Uber those or great services that are out there. So that being the case, this is something that I thought was definitely worth bringing up. Definitely. Worth bringing to your attention so that you can investigate whether that's right for your company or not all companies are in different places. Different verticals may or may not think that it's a good idea to let non employees be answering questions. Clearly, it's something that you gotta talk to your lawyers about and your labor relations people. All that stuff has to happen, but what a great concept, right? They say that the benefits are increased customer satisfaction. This is according to directly dot, coms website, increased customer satisfaction. It helps you survive volume surges, and we can see that right? Because if you are having a surge of all time than you can open the floodgates and let your folks from directly come on in without having to figure out how to call staff in or hire people or what have you. It also allows you to reduce any backlog that you may have piling up for whatever amount of time if you haven't been able to hire headcount, you can also manage seasonality. So if you, you know if you're. In the retail sector, for example. And you know that around the holidays, you have a big swell of things that are happening, or I was talking to EMA summers from chew k. and she talked about when they have their development cycle on there is a huge swell of volume that happens. So whatever your industry is knowing whatever your see the -nology is managing that with directly would be fantastic, helpful. And then of course it helps you meet your SLA's because if you've got a service level agreement where you want to respond to your customers within the five or ten or fifteen minutes that really helps you if you've got an army of folks that you can mobilize in any moment to help you with extra additional volume that comes in. So there you have it. You can go to socially supportive dot com slash directly and find out more about that. All right. The last technology that I'm going to highlight for you here is agent. I q now. I'm not sure if you caught this episode or not, but their former CEO Craig Davis was on episode. Forty nine talking to us about agent IQ and it's really interesting technology. Here's how it's explained on their website. We're using conversation driven, artificial intelligence and machine learning to enable brands to scale customer engagement and interactions while lowering cost and increasing the quality of customer relationships. How does it do that? They say the platform learns from all human interaction and empowers agents to do more faster and better. Our technology is proven to increase customer satisfaction agent officiency and profitability. So this is all into artificial intelligence and all of that. But it's not just for social and digital customer care. They're hooking in analyzing data from all interactions that you have with customers. They pull in telephone conversation. Data they pull in any sort of customer interactions that you're having Email chat, social, whatever you've got, and then when it pulls it in the machine starts to learn and understand what it is that's happening and the best practices and the worst practices, I'm not gonna take the words out of Craig's mouth to tell you about it because he does a better job of explaining it than I do. But if you are looking to do the things remember we talked about in the beginning of the year, we were talking about my predictions. I guess it was the end of last year. My projections for twenty eighteen are that we were going to have to worry about making sure that we could scale making sure that we could get together with our AI and all of this. So these hit both of those predictions that came out there. Definitely wanna check out socially supportive dot com. Slash agent. I q just like it sounds and see if this is something that can help you scale. And if you're looking to get started and threading, all of that artificial intelligence into your organization, this might be a good way for you to do it. Today's episode was brought to you by craft beer club dot com. Good people drink good beer. Get the finest craft beer from America's best microbreweries delivered right to your door. They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct to you or your gift recipients door. You can choose an ongoing beer club membership or craft beer club gifts to ship monthly every other month or even quarterly. This is a fantastic f for the craft beer enthusiast in your life, give Wanda twelve shipments and receive up to three bonus gifts and an additional twenty five dollar bonus with your order just head on over to socially supportive dot com and click through picture for craft beer club to learn more today. All right guys. That's what I've got for you. For tech Tuesday. There was great tack at insight. Group, customer service summit west as there always is. And so you definitely want to check in and see if any of this stuff is right for you. Make sure that you tune in tomorrow for wisdom Wednesday, because we're gonna be talking about what it is about this effortless experience that everybody thinks is so fantastic and you'll be able to find out whether you're already doing that or whether there are things that you need to start thinking about doing because all the big name brands that were at this conference seemed to think that's what they're either already doing, or they're going to start doing in very short order. So you don't wanna miss up until then, and even after then I am Frankie socia-. Thank you so much for tuning in and I'll catch you tomorrow. Bye for now. Were listening to socially support it one more head on over to socially supportive dot com to join the social pack and find the best tips tricks and technology to take your team from okay to outstanding in no time.

Craig Davis Frankie socia CEO America Wanda twenty five dollar fifteen minutes
"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

Socially Supportive: Customer Care the Social Way

06:32 min | 3 years ago

"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

"In a social care engagement platform, and we'll talk about that tomorrow too. And then episode forty four talks about skilling agents. How do you make sure that you've got the right skills assigned to your agents in your social customer care tool episode? Forty nine talks about agent IQ with its CEO, Craig Davis, and he lets us know what happens when you get into artificial intelligence, what they do with it and what it's doing for their. Customers episode, fifty, four talks about messenger customer chat, coming to converse, social, and then episode fifty, nine talks about converse socials case management for social media with Jason Valentina in episode sixty four. We talk about planning tech for millennials, which is very important based on what we were talking about just a bit ago and also important, especially if you have a photogenic product or service episode. One fourteen as four steps to begin serving customers on Instagram than episode. One, thirty, nine. We talk about how to create effective chat bots and an episode. One, forty, four. We talk about making flexible chat bots. So the trend seemed to surround all of those items, their scale measuring ROI and innovating. If you haven't heard those episodes yet, highly recommend that you roll back and have a listen to them if you have heard them, make sure. That you go back and have another listen because you may have missed something or it may be pertinent right now to what you're doing right now. So that's what's in the top line scale measuring ROI and innovating. What else is there? The other point that I will bring out to you that I have heard over and over again at conferences and meetings that I've attended is that experience is king and people are finding out what the customer experiences like through customer journey mapping? Yes. You've heard it for years and maybe your experience has been that that's that one department or that one person in your organization who's always asking a lot of questions. Maybe you don't see a lot of fast movement from it, or maybe they're always irritating you because they want to know why you do this, and can you fix it to do it a different way? I'll tell you what the top experts that I've been talking to lately still agree. And I do too that understanding and being able to walk. In the customer shoes tells you a lot about what their experiences what's brushed rating them, what you can fix to have a better interaction with them. Helps your customers feel better, helps your agents feel better. Make sure bottom line look better. Now, here's a new spin that I'm going to tease you with about journey mapping. I just had earlier today a great conversation with one of the panelists from insight groups, customer service, summit, west. We were talking about telemetry in your journey mapping. Have you heard of this? Yes. So hopefully I'll get more information to you after he and I are on the panel together with the other folks and we'll be able to talk a little bit more about it on the show, but I don't want to spoil it. I wanna have him talk about it when we're there in San Diego. So if you're gonna be there, make sure that you catch me and find out which panel that's going to be. All right. Now the other way that we can find out about how our customer is feel. Feeling is through the good old customer satisfaction and NPS scores. How do we find those out through surveys has never been more important to make sure that you are serving the right customers, the right amount at the right time don't over survey. That's very important. So I've got a couple of episodes for you to go back and have a listen to. They were both with sandy stretch from question pro. The first one was episode, one, thirteen measuring customer satisfaction through surveys, and the other episode that I'll recommend is episode one fifteen five survey questions to make sure that you ask. So now that we've gone through all this, what does that mean? What should you do about all of this that I've told you that is trending? Well, you know me, I wouldn't leave you to try to figure it out on your own. I've got suggested five steps that you take now that you've got this trending information, what you should do with it? I five, no, your coming. Any everything that we talk about on this show is always an answer. Almost always an answer from me of it depends. It depends on your company's vision. What is your company desire to be down the road? What are they aiming to be an aiming to make a difference in the world? What is their current mission? What is your company on a mission to do and what did they value? Does your company value speed? Does it value integrity? Does your company value the best selection of something very important to know all of that and most importantly, know your customers. If you are a b. two b. company or if you are a Beata ac- company or maybe you have your customers at a distance because you're selling to the end user through an in-between company. All of that needs to be understood in order for you to understand what your customers want from you. And once you know, all of that in step one of five, step two. Oh, five is to know your program. Know your digital and social customer care program. You need to know what your strong in what opportunities you have and be honest. And also, in being honest, what are those weaknesses and one of those threats? I know it's business class one a one all over again, but it's very true. Those swot analysis are very important. So make sure you know what those are and be honest about them because then step three of five, you can make a plan. You can plan out what to do about those weaknesses that you have how to strengthen them. You can plan out how you can follow those opportunities and turn them into strengths for your program, and then you can figure out what those threats are and how you're going to handle them and step four or five, very important. Don't skip this one. Run it by your people. And when I say your people, I mean your people above you and especially your people below you, your front-line agents know a lot. More than what they have time to share with you because they're very busy

Beata ac- company CEO Jason Valentina Craig Davis NPS San Diego
"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

Socially Supportive: Customer Care the Social Way

02:02 min | 4 years ago

"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

"Sources or it's also on this episode show notes page which is slash episode one hundred we've also had sarah grace mccann less from sykes thown check out episode forty six topthree community forum best practices she gives great inside on what you should be doing to make sure that you've got a very healthy community forums program now let's talk about tech companies like i said i love tack we had televisions gm jon allen on episode fifty one why communities speaking of community why community should be part of your digital strategy and then we know that artificial intelligence and botha's very popular so craig davis from age and i iq came on episode forty nine so check that out he's got a lot of good stuff to say about the tech they're working over there and then we had a conver socials jason val dino on to talk to us about conver socials case management feature of bats episode fifty nine that is again i am at changer now let's talk about the fourth category strategy there is a ton of information in here to help you formulate tweak change adjust your current strategy with your digital and social customer care program starting with your playbook episode forty one takes you through what should be in your social care playbook episodes seventeen gives you three different teams structures for a social customercare team that's the episode from al hopper we just talked about on episode twenty six i share with you my try it now philosophy that xiao pikine highlighted in his video blog and his blog if you're not familiar with sharp pike and he is in my experience the top customer experience guru have been for years and he is the new york times bestselling author he's got many books out there that are fantastic about customer experience then i take you through journey mapping an episode.

sarah grace mccann sykes artificial intelligence botha craig davis gm jon allen xiao pikine new york times bestselling
"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

Socially Supportive: Customer Care the Social Way

01:50 min | 4 years ago

"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

"That is so awesome and then one other thing that you said when we spoke the other day that was very interesting to me and i hadn't even thought of it before to be honest with you was we were talking about who does the machine learn from and as you said it get smarter and smarter with all of the agent interactions it didn't occur to me that may be you've got very advanced agents and then maybe you have some beginning agents and may be the machine could be learning from these beginning agents who were not as well versed in what's happening so they might be learning inefficiencies but you pointed out that there is an opportunity an agent i cue for you to select witch agents the machine is learning from so that it learns the most efficient and effective ways to engage with the customers is that right absolutely at one of the things we say internal is that we want to create super egypt's and we want to continue building on making each workers shouldn't dressing rich on become let's uber direction of compliance cetera but i'm so all agents becomes uber thorough agents who are of a or show we've got a pretty complex rules shins system a rules of rations of five or six levels of roles super are known but on a supervisor manage but two things a good rains shoot agents are super asia in asia if an agent is a super agent but suv region in so embarrassed dialogues interactions ends up being used to teach the a so bear but ran mccoist's were or a way to approach problems the way to answer questions those are going to be that edge rushing such trends system.

egypt asia mccoist supervisor
"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

Socially Supportive: Customer Care the Social Way

02:12 min | 4 years ago

"craig davis" Discussed on Socially Supportive: Customer Care the Social Way

"And when you and i spoke about what this tool can do we talked about which channels you can apply this machine intelligence too and correct me if i'm wrong but it looks like web chat email twitter sms messenger ios an android can all be putt e n two this machine intelligence all of that can be applied and so then you don't have all of that really work you're able to reuse that a and reuse all of that is that right that's exactly right we look at each channel as a source of the opposition roadshow as each messes comes at an arm whether it's twitter whether it's email weather's sms uh webb shot at cetera we look at those conversations and at these are conversations the rule human beings are having with a brown the interesting thing about or the listeners routes in the platform or where all of these communications are coming through fawn all into one pipeline you're a customer service new jobs and your dedicated to twitter you can actually responded away xu you're a twitter or sure to mention cetera in addition if someone is using your i owe us up your breath it up and we'll give you at us to carry two two installed by application wooded provides for you is of is chuck bill it's not every chuck immigrant reasonable user comes to the plot or an for your agents who of access or throughout permissions for be rounded up ordination those with good access to the mic they could outlets but the key is this man i think you just touch that as well as a because all conversations are coming through one shuttle the ai is getting smarter and smarter and the automation and the ability to understand what because were saying can be applied to all these charles well so were taking messages and through web show and the system is learning from those messages ebbed were responding.

android xu twitter charles
"craig davis" Discussed on Black Men Can't Jump

Black Men Can't Jump

01:43 min | 4 years ago

"craig davis" Discussed on Black Men Can't Jump

"Why why do we have to make you make fun of the people in the hood like funny characters here in there but take the should serious smoky was a funny character like crazy girlfriend who was outraged who is super hurt but it was bucking funny we got syrianisraeli beautiful bucket timori she's a basic as hurt wreck we're like initially every trudeau every fucking moro speech in this movie is never art half the time i was like this might pregnancy jackson even give a book about bow and then they had this random as a man we need to go let me to told a ticket now i need to hold the ticket for me this is matt then have argued myths and i'm like these nick is a given oscar winning speeches and i'm like how glass way why are we doing this now this is clouded so meyer amdro mayors up what are we we're well we all of us that i too as craig in his market telling me speeches gutted that look out for you and every one of the odu get a fucking oh man is to get an old man what they're like when we had to come on now in by snyder's i center got to do it now gets or autism i think if you want to beat older do your order you're in a don't now just kill it is created occupy ismael disppear excuse me a forty five th that the euro man minutes fine ending and then you get any that create david in this movie right abbas gator craig davis is relatively rare king david matteo's i know singapore an american a competitiveness shit they're going to the gatt.

trudeau jackson oscar meyer odu snyder craig davis matt ismael disppear david matteo singapore