23 Burst results for "CCC"

Ho! Ho! Ho! It's a Christmas Special

Blaqbook The Podcast

05:42 min | 2 months ago

Ho! Ho! Ho! It's a Christmas Special

"Was good people. It's your boy richie rich against the men and welcome to another episode of black book. The podcast today. We'll go full house joy. I'm buying my man. Kill someone. Sanchez was going on people. Romy romy miss fi fi and this is a christmas special time of year where everyone gets. Merry bit wavy because chocolate chocolate on the menu. What's game on kobe plan. And just by the time of year well families get together quite big insane coaches not so much in others but of course when asked to solve with his. What does christmas mean to you. Want to start off well. I'm the biggest christmas fan. Hey i'm sorry about family. Food presents the food again. Food alcohol six and the baby still ahead okay. So what are we talking about them. My family is everything. No now say wa- table comes hinder eighteen tech. He got the lamb. Got the geest. Got the pheasant that runs across the road against everything so you have to make sure everybody on the tables causes to some mac and cheese and because over the years. Vegetarians have come into the family. Annex shifts piece of squashed on the table saw me to teheran than these new trends may see you accommodate all. Come on the table you know. Why rage pilots to keep everybody happy. Okay cool cool co. he's always say what's christmas like food. Food is well. Yeah we'll see what nigerian about. Gardening office definitely jello question. Those nigerian ghanaian joel a different general. I'm going to be biased. I'm going to say even nigerian going to say guardian. I think it because not julian stole. You've boise to the ones of have tried to the best of chefs senate. So you go there you go. That's why the nigerian dav had support. No one day. Say yeah say okay. Jell fries whilst more traditional dishes or stick to western so foods well for me mostly above some african on british But may i just stick to my often the beef. Yeah and. I'm badgering man. That's the only time very often could notify mccollum. Run have some parliament members that just work twenty four seven were clue. Just just everyone around the daewoo into can be foolish. And yeah you know. That's what it's all about mary. Month sange war. As everybody else said food oversee we in was being jamaican and guyanese. So you obviously there's the or i don't eat red meat so no pork beef. Norrland orlando for myself. i'm. I'm just now missing christmas with a crack. How can you be trying to tell backing swine. Ccc the puck is still there and pat cap. Good to know you is there. S and p's the coleslaw. Mac and cheese rose chicken as mom cooks the alarm and the pork is obviously my mom. My siblings eat it. Yes what was he christmas being. I've got massive family myself under off. Kgo eight siblings. Pretty time is mad for you. Then kinda matter now got two nephews as well so the family graham very family orientated. So i see my mom's side of the family on christmas day. And then i have a second christmas on like the box. In the order. Twenty-seventh my dad's side of the family. Because my grandma still alive to this day fight. Gordon razor invest in ninety. So that's out of the family link-up hers because he's a little bit difficult now because of corona traditionally. That's what we do. So i see both sets of the family. The ones that are in this country anyway said food family music. Alcohol notice nobody. Nobody truly to still barrington levy on sanchez. Kicking him boy mobile missile for me. Christmas is all about say common together as a family in love all of that.

Romy Romy Richie Rich Ghanaian Joel Julian Stole Sanchez Pat Cap Boise Mccollum Daewoo Senate Orlando Gordon Razor Mary Graham Barrington Levy
"ccc" Discussed on CCC Talks

CCC Talks

01:50 min | 9 months ago

"ccc" Discussed on CCC Talks

"He. thanked. The costumer forest challenge for US nanotechnology lifetime warranty. Links looking at Austin. Iot. Make you think about digital transformation? New companies are are waking up to what they can do. What the possibilities are are, and then are developing. You know unique use cases that are that help them. So no companies need to get creative and Particularly now. Start thinking outside the box as there is no box around how they can use I T. To. To support their customers to you know to find new businesses. and to scale their businesses when Particularly weather under under a lot of stress. And again I think it comes back to those practical use cases and will differ from industry to industry, but one industry I pay. A lot of attention to is is Is telehealth and telemedicine and they're. They're just so many obvious amazing use cases for. IOT whether it's wearable devices that that can that can do. Monitoring and patient clicked patient data, or whether it's You know video devices in the home for you know having. A labeling doctors to to consult with patients not go into the surgery practice so. Things like that are just It's the low hanging fruit and I. Think Company should look at those immediate use cases. Narrow creativity people. Sitting down looking at the black wall..

I. Think Company US Austin He.
"ccc" Discussed on CCC Talks

CCC Talks

01:59 min | 10 months ago

"ccc" Discussed on CCC Talks

"<Speech_Male> You've gotta <Speech_Male> think different <Speech_Male> have changed in <Speech_Male> mind. Probably <Speech_Male> start with the existing <Speech_Male> model and then <Speech_Male> <Speech_Male> break it <Speech_Male> down into all <Speech_Male> parts but then <Speech_Male> leave their <Speech_Male> move into <Speech_Male> thinking Alexandra. <Speech_Male> That's that's fantastic <Speech_Male> <Speech_Male> sounded. We're finishing <Speech_Male> up. Do you have <Speech_Male> any final words <Speech_Male> on how Iot <Speech_Male> is relevant for the Times <Speech_Male> that we find <Silence> ourselves <SpeakerChange> in right now? <Speech_Male> <Speech_Male> Well <Silence> <Speech_Male> if <Speech_Male> <Speech_Telephony_Male> you know <Speech_Male> more devices <Silence> will be sold at home. <Speech_Male> <Speech_Telephony_Male> <SpeakerChange> You can <Speech_Male> do some <Speech_Male> first folsom health <Silence> as the poem <Speech_Male> area. <Speech_Music_Male> <Speech_Telephony_Male> <Speech_Male> If the fridge <Speech_Male> can order the Exit <Speech_Male> Butler I would <Speech_Male> not supposed to <Speech_Male> do <Speech_Male> a super rocket <Speech_Male> so I mean social <Speech_Male> these <Speech_Male> <SpeakerChange> easier <Speech_Male> into to <Speech_Male> us and <Speech_Telephony_Male> <Speech_Male> a lot <SpeakerChange> of <Speech_Male> stuff <Speech_Male> that <Speech_Male> connected device <Speech_Male> can help you. <Speech_Male> Ultra keeping faith. <Speech_Male> The total because <Speech_Male> you know is not <Speech_Male> easy. I mean if you don't <Speech_Male> have A. Jv Nuggets <Speech_Male> play <Speech_Male> football or whatever <Speech_Male> or tennis <Speech_Male> and then <Speech_Male> the problem <Speech_Male> so <Speech_Male> disconnected device <Speech_Male> if there will be <Speech_Telephony_Male> more <Speech_Male> into <SpeakerChange> the fabric <Speech_Male> of our lives. I'm <Speech_Male> sure that it will give <Silence> the time <Speech_Male> <Speech_Male> <Speech_Telephony_Male> Rather than you know checking <Speech_Male> every day you <Speech_Telephony_Male> know. <Speech_Male> Hugs the curve <Speech_Telephony_Male> going and <Speech_Male> winning the <Speech_Male> an expected <Speech_Male> and <Silence> for <SpeakerChange> one. <Speech_Male> Yes <Speech_Male> yes I <Speech_Male> guess What <Speech_Male> will probably do <Speech_Male> as well as have a lot <Speech_Male> of individuals <Speech_Male> and companies <Silence> thinking about <Speech_Male> <Speech_Male> new ways <Speech_Male> of doing things because <Speech_Male> we're having <Speech_Male> to experience <Speech_Male> new ways of doing <Silence> things right now <Speech_Male> <Speech_Male> Some of them <Speech_Male> we can do some of <Speech_Male> yet to imagine <Speech_Male> <Advertisement> so maybe <Silence> <Advertisement> from these <Speech_Male> <Advertisement> difficult <Speech_Male> <Advertisement> times. We'll find <Speech_Male> <Advertisement> some enlightenment <SpeakerChange> <Speech_Male> in in all of <Speech_Male> this Asandra <Speech_Male> Bassett. <Speech_Male> Thank you so much for <Speech_Male> joining us. <Speech_Male> Today on <Speech_Male> CCC talks. I <Speech_Male> think that's been a fantastic <Speech_Music_Male> <Advertisement> view of <Speech_Music_Male> <Advertisement> Iot. Thank <Speech_Music_Male> <Advertisement> you very

CCC Alexandra. football tennis
Taking the Headache out of IoT

CCC Talks

02:43 min | 10 months ago

Taking the Headache out of IoT

"Today John by Allesandro Bassey Iot expert on central Europe area manager at things and also if that wasn't enough president of Iot Italy Asandra. Thank you very much for joining us on. Today's podcast time having meets right now I was onto you. Describe yourself as an IOT expert. We're going to drill in on that in a couple of minutes. We know that you're heavily. Invested in digital transformation industry four point. Oh big data iot amongst money things and you're also leading one of the biggest EU co-funded projects on I'll T- free excitedly haired. That comprises what we believe of nineteen core partners on hundreds of stakeholders now Alexandra. Tell us a little bit about yourself. Also this fantastic project working on the not feeling thousand Sam which makes like tortillas today and What we're looking at the beginning of the help the European Commission to draft the very first calls on it and to make fast We'll have forty European Parliament at being part of the extra group mocking two dozen. Ten right So I'm coming in from diverse backgrounds. The midnight I'm starting with technology. Aman they work with clouds and big data before recalling clouds the daytime so a long time ago unfortunately in the recent years with a focus is really more on how to implement some sort of Kogen strategy for companies to transform the business I mean towards connected objects and how pieces of disposal together I is not by itself doesn't make sense in it's big data in that division dancing a lot of stuff of men with really two eighty You project you're are talking about. It's not a One of the huge problems of teas that such a you know par- such a galaxy of different technologies. The approaches different style. Not even the definition I mean is is is a single of. I mean if you search from the Internet connection the appropriate. Probably like forty or fifty different definitions. I myself I get three of them in history and you know if are moving. I know that's not really correct. Some teaser. That's because really it's it's really complex. Mean what exactly is what exactly he

Allesandro Bassey Iot Iot Italy Asandra IOT Alexandra European Parliament Europe Area Manager President Trump European Commission SAM
"ccc" Discussed on CCC Talks

CCC Talks

10:04 min | 10 months ago

"ccc" Discussed on CCC Talks

"The more human we're going to have to become. I think it's amazing mindset to get into but we have to move ourselves to become more more human. I think because of what otherwise we get lost all automation on the one thing that fascinates me about the human race as a species. I think is our diversity. I think that's critical as I said. We're we're different. We have different views on. They all they all they all add up to now normally at this stage. We do few quick fire questions with you not doing that today. Going to change things a little bit. We'll see how it works. They tell me Mark. Don't break formula to go I'm diverse anyway. So let's give it a go so instead of asking you some questions. I'm going to ask you quick far. Now maybe thirty seconds or so. See your responses on some of these articles that you've written you written a lot of articles in this space over the last number of years. We've gone enough how to reach a lot of them. They're fantastic. I'm just going to call you about some of the article headings until Me Watch. What does it mean? Give us a thirty seconds. Quick fire on it. So first. Recalibrating workforce planning for the Twenty First Century Organization and a quickfire thirty seconds. What's that all about? And that's we discussed that. It really is being predictive about the changes that will happen at scale not just again individuals. But how can we predict tower? The composition of your workforce will change within the five ten years in and give some advice and prepare for that change so that it doesn't come as a surprise where not reactive. We appro active. A ballot workforce some another one. He wrote about the adaptability challenge. And we've covered some of it but if you get that down to about thirty seconds what are you covering in? Their adaptability is is is a mosque these days. It's no longer shen. Everyone has to be adaptive and the challenges that we don't like to be adapted and organizations have Legacy structures people are attached to the titles in jobs. So we have those hangups. Wait wait wait. We do not like to change. That's part of our survival instinct and changes threatening so so that's why adaptability is a challenge but it's also a amassed it's it's it's a goal. I think that's opening their M. You talk about the promise some peril of teams sure. Everybody's working team enroll collaborating. That's a promise. But what are the perils apparel? Is You know it's very difficult to be on the team. You know as much as especially diverse teams. You know we know for a fact that we almost have to change would definitely have to change our mental models about success for example Yon NBC. Very aware and nonbiased. So that's why the the T. teams is the future at the same time. It's also a learning curve. We are not because most of the time teens kind of happens good team. Successful teams happened almost by accident. We have not really researched them as much before. But now we are paying a lot more attention. So what makes a team successful part of that formula? Be The ability to work through challenges in the resistance and You know the downsides in In managed diversity for the benefit of the of the team rather than full apart as a team so there are lots of pros and cons to the team in. It's up to us to learn how to do it more effectively. Yep Yep I've seen first hand over the years successful teams happening by accident. The majority of them are then having success almost by accident to which amazed me you talk about 'em wires hate your pursuing Agi lightsaber. Everybody's doing Ijaw. Why is hey? You're doing a light version of it because you know there isn't as I can. Every Trans Air is a very off the docks way of applying agile as you know it could be very formulate in the and unfortunately because HR works with humans. Most of the time we know that it no one sits into just one way of doing things. We talked about diversity that that was running theme of our conversation so I think that as much as they agile formula that we inherited from software development the applied across various processes when it comes to humans in working on some very very human decisions we need to be more nuanced in how it supplied and maybe less off the docks in application of some of the processes that more open-minded entreated Morrison is again as a mental model mindset of agility and adaptability than just a set of formulas yet. I think you can almost apply the approach to most agile projects or implementation door. Whatever phrase for going and I think the last one here at learning twenty thirty beyond technology so we're looking at ten years into the future. Will we be there with a human capital? Management will have arrived or we'll we'll be still beyond the journey or will be affixed at all with technology. I don't think we'll ever arrive. That's the beauty of that show. Let Alone Landa me in ten years and see where we are but But I think you know what I said is that it will be a really interesting An interesting evolution of Jan humans that interaction people technology as well as ask better understanding who we are always a hot wide What we know about ourselves and really accommodating and developing technologies that are going to make us more powerful more impactful more intelligent in all the good things associated with that can obviously paying attention to what we don't know in what's going to fall through the cracks and we're GonNa find ourselves in the privacy. Hell you know. And whatever whatever the next than saying that we didn't disobey is GonNa hit us I think that's kind of going to be the path for the next ten years. I think it's an interesting pop. It's journey not the destination. It is journey. I think it can be a journey with a very interesting view. If you want to open your eyes on and look at it and you reminded me of one of the critical findings. Just finish up. We found from our survey was organizations. Don't know what they don't know. And that's one of their biggest gaps and challenges whether it's technology whether it's human capital management. Whatever that is they don't know they don't know and it's almost as if let's not look on the Dirac to see what's there because that will mean change and difficult evil but I think we've got to be brave. I'm on a previous talks. We had somebody say. We need managers and leaders with goats. That will do something that may fail. Br at least they're learning. It's not I always say you know that phrase it's not failure if you've learned from it certainly is if you do it and repeat it and do it again to definition of insanity but if you do it if you get this wrong learn where you got it wrong. I'm be stronger the next time and tell your staff and work with people. I think that's a good view now before we finish any final words on how organizations can continue to get the best from their talents. How they can keep them or how they should develop their staff in this digital age. Any closing words for you. I think you know. Just stop focusing more people because people have been a second thought maybe third fourth on the agenda of the CEO's and now we're seeing that it's coming front and center in when people business people were very smart very artificial in in eighth. They put their minds than their hearts to achieving those goals in that's kind of appeal to the management. I think that that that's where we are going to be on a good pass. It's still going to be easy but it's certainly going to be A better experience for all and we'll get there faster if we have the right leadership moving us in the right direction. Well some of the best advice we got on these calls. At the very end Allen's always the most simplest of advice I mean their focus on the people in third or fourth down the list. I find that amazing people should be top of the list there to town there. Two things that make things happen. There are people that think do an act and the automation helps to parts of their jobs. Focus on the people. We're going to leave it there. Thank you so much for joining us on. Today's CCC TALKS. You've got so much insight into.

Twenty First Century Organizat NBC CCC Mark Allen CEO Dirac Morrison
"ccc" Discussed on CCC Talks

CCC Talks

14:01 min | 10 months ago

"ccc" Discussed on CCC Talks

"It's cold the experience deficit I mean it's the term that's behaviorally recognized as as again as it is a downside of bringing so much technology as it turns out as humans for us to process something we do need time we do need reflection. We do need Social Interaction if certain changes need to occur in by Creating shortcuts through immediate delivery through technology which seems to be more efficient on the size of speed and acceleration where actually creating deficits on the behavioral side and psychologically which of the downsides of which we do not yet exactly now but we already seen it in education significantly one we're bringing students in who are digital natives people coming in who've been educated in already digital age and there are some significant again deficits in what we would consider the full human experience so. I think we are learning to be living with technology because it's not an option anymore. And but we're learning also the downsides and we need to be more proactively addressing these types of deficits in understanding the impact. That technology will have long term nauseous short-term efficiencies that the business might be looking at. I think that's very important for listeners. Think about human deficit. It grows mortgage technology to try and solve their stop. Deficit probably grows because you've unequal balance now too much technology not enough of the human the human element and a common theme that relates to this. That we've out on a lot of these These sessions he's talks is no recognition that we've gone from highly manufacturing industries into service industries which are now being or moving into the knowledge industry. That seems to be where we are in a completely different thing to say may moving from manufacturing to services required people to do differently act differently be differently and be educated differently and have different technologies. I think that's happening from the services in the street into this knowledge industry and it's not a direct shift that you immediately stop one on. Start the other one of those questions. I have for you while businesses might be recognizing vest with the work. Say That you do and and what you're teaching is. Do you think the individuals the humans themselves individuals in jobs. You think they recognize any of this. How significant this might be on them or are they unaware of it. I mean it depends you know humans a different right So it really depends. Most most of us are reactive to these types of changes. That's what creates it's creating a lot of stress because people are unprepared. It happens to them only. Then to your point they become aware I think what we need to be doing in this is where I think. A lot of focus in a mine field right. Now is trying to be predictive That area that's growing really fast. And we'll also teach on in. Our Program is workforce planning understanding of the rate of obsolescence of skills in the jobs level. We're not talking about jobs with talking. Where breaking down jobs into skills because every job can there's no I mean the category of jobs is going your way We need to understand what's involved. People a much bigger than jobs right watson all kinds of skills both soft and hard skills are needed in an we in. What's interesting about what's happening now? It's not all skills at once. Go Away we only notice how we talk about. It's kind of mechanically. They were jobs now their jobs but it's much more subtle. These in these changes that occur. Not only at the job level again. That's too that's too big. An happens overnight in nets edits reactive. But it's a gradual transition. Parts of jobs are being automated and so their environment we're going to be living in Is GonNA BE AMENDED? You know? Every job is going to be melted with technology so pretty much no one is going to be immune to these types of transitions and so where we are now because again I like to. I like my role of being on the solution side of these types of issues that are so central to the future of our society is to figure out how we can be more predictive about these types of changes happening And how we could be more proactive in creating educational pathways in learning pathways Have necessarily education with capital E. Win that they're learning in the flow work. Reskilling all of these types of things that it technology again is helping us be more efficient in acquiring a new skills entrance thing but the trick here to what you meet. Just ask is to go from reactive to proactive in. Where in asks where you know Again Smart Technologies I- analytics helping us to to make that shift if we're predict if we have predictive about it in prescriptive around educational pathways in put resources behind it a knowledge. I think we're going to eliminate a lot of pain in a lot of disruption that we're experiencing now because now and now it's happening because again we are kind of waiting until it happens in too late. It's always too late so is too late. You mentioned something that I think He said I saw about it. And we're bigger jobs. We do when I think one of the challenges that has been found. Is that a lot of people self identify with the jobs that they do. They attach a lot of. I think self worth to that job and the job that they do a now that we're in this world of absolute change. It is happening quicker faster than change of has ever happened before I think. That's impacting these in the conversations. I've been having with organizations as well. I can see that having an impact on everybody in the organization from decision makers right down to the the the lower levels in an organization that even the people that say empower are actually struggling to get to grips with. What's changing. How's it going to affect me? Never mind the rest of the staff here. So there's a bit of Cell Survival. I think For people because of the way they attach that everybody but some people will attack sell for us to the job that they do based on the role and position that the half. I think that being challenged as well at the moments That's what we might response to. This will be He. Full are attached to work. You know people are the work. Is You know oxygen food for humans. So in that's different from jobs in for as long as we understand that and how new in create opportunities for people to be engaged socially and work. That is going to be you know. That's how we need to be a reframing the whole conversation about jobs because it's not about jobs jobs are gonNA come and go We've seen in the past. Yeah Yeah So. We are hard wired to work just VIP productive to be socially connected with people in achieve outcomes. We we are you know somewhat. You know maybe competitive At some level different degrees of competitive but a lot of the whole range of human emotion is associated with work. And we talk about the dignity he'll work in and I think what's happening is if people have been trained in such a lenient way in their associated with a job that's where the that's where the fragility of this type of concept house. That's where it breaks down. You know if I'm only thinking on myself as a coal mine you know I see. I see the shelf life of that profession as very narrow very shore. Yes so and that's what you know. The politicians obviously take advantage of it. They're gonNA save you know if I want to win this population i. I'm going to put the coal miners back into the coalmine. And that's not how these types of issues need to be resolved. What you need is to give people opportunity to work. You have to find what they would be good at how they the skills this is. Where again the Union of measures skill? What other Equivalent skills that we could be. You know Draining amend of that will be relevant to the next economy and it turns out there are quite a few A few skills out there and again if you develop the ability with helpless technology etc to identify you know the kind of the strengths of people etc in develop those skills in them create work environments for them where they can be deployed. This is why when when people lose jobs we always tell them volunteer. Don't don't just isolate yourself For that job when you volunteer you actually are continuing to develop yourself in in in your participating in the flow or can you participating in society. So that's the way we need to be thinking about it. That's fantastic. That's really good. One of the things. We did a recent survey report from the CCC the Global Digital Skills Survey one of the critical findings that we got from that survey was that today are requiring are acquiring sorry requiring people are looking for people to have the ability to acquire skills acquired him quickly unusual skills as opposed to looking for people who have degrees and other types of You know career spanning knowledge or experience that seems to be moving along this trajectory in the fourth Lucia Revolution. That one of the key things are looking for is an ability for people to learn and relearn. Quickly on reapply regardless of you. You know what they've had in the past always reminds me of this phrase walk got us here will not keep us here and I think that is so relevant. Today that you're not going to get a forty year career from the degree you had twenty years ago in today's you just won't exist because the jobs are changing skill requirement. Everything's changing so fast as you said. We see a lot on these talks. A lot of 'em automation coming. True technology automating half of. Somebody's job so you've got to be able to acquire new skills and transition on change trout your career. What you think is the scale in itself that people need to have some people say it's more difficult for the older cohorts Sunday younger. I'm not convinced out. I think it's probably a human trait. Are you able to learn and relearn as opposed to how old are you on? Should younger people learn better? I don't think that that's how it works. What am I think that's part of a what's happening on that phrase what got us here will not keep us here. I think ever is ever so relevant as part of that on it you talk about this new world of work. Which is what we're in today spoken about. I'll just quote here. What we need most is a practical guide to brave. New World of work. Talent CONNECTS A to employment wherever and whenever it finds the best fit. Can you elaborate? I think that that's a fantastic phrase. We're GONNA write about that in the blog but can you explain that in a little bit more detail where we're coming from You know I. I wanted to respond to your your first question about education in learning race Because I think it's really.

Again Smart Technologies CCC Lucia Revolution
"ccc" Discussed on CCC Talks

CCC Talks

10:46 min | 11 months ago

"ccc" Discussed on CCC Talks

"Depends on the size of your organization. Cayenne related more to casual so you need to be very cash flow positive to pay the tax bill. I was a guest on the other thing might be the cost of getting capital. Sometimes CAPEX model might be cheaper but again. Can you buy a lot of this equipment with Capex while you're not you're really leasing or renting it for periods of time so it's it's wanted to consider biggest thing though we say the challenge is the internal challenge in getting people's minds switched around as to remove into a different model? Is it right model water to considerations and I think really mark? I think it's. It's really about you know that's one aspect of evangelizing internal right. I think you know we. We are You know we're really good. A lot of us are really good at technology. Really good at digging in and understanding complex problems and and trying to build new solutions but the reality of the situation is that we really need to be good evangelists and turn away This is a you know. Moving to the cloud and digital transformation is a real Mont shift change and going back to the whole people argument We really need to do our best to convince people of the value of that. I went through I went through this a couple of years ago when I came back to the the Amadeus Organization and was focused on. You know sunsetting products right and you know again. It was not something we'd ever really done before. Like we're just GONNA keep running these products products carpeting and be happy. And there's not going to be any problems but the reality is we had to sunset products and so it was a huge evangelist evangelistic effort across the nation. Painful painful but you know the outcome has been tremendously good for the organization in terms of the revenue that we've been able to reap from transitioning customers as well as just focusing our attention more on on innovation focusing it on our cloud based products and and really helping our customers Transform their business. Yeah very good point as you said I think I t does have to be the evangelist of this technological change but not just from the technology side we have to know that but we also have to know the impact the business people on the benefits until pitfalls as you said even we have to some set the old some of the older stuff to enable us to do things and better things getting true so as an evangelist We we're gonNA feel pain as you said but we have to believe and we have to drive that thinking we have to have passion We have to believe in the story. No the message. No the journey were going on understand the destination. It's not it's security is important. Visit this nation there to destination will probably never reach but I think two fold all that into our thinking I think there is a challenging time at the moment where am i. I'm saying a change in people would nit Whether they're coming in to it today or they've been in it for twenty thirty forty years those that will survive now. Despoil of change are the ones that will start thinking like that. I'm behaving like that. Which is good to see on. People are doing that To find wounds am devops great replacement for it service management. That's come up before so I wanted to pick your brains or is it a replacements than some people believe. I don't think so. I don't think so. I think they augment each other very well exactly sure but devops is not a replacement I think devops is. I'm a big proponent of devops methodology right. We gotta be careful how we used the term to a lot of people throw devops around and means different things to different people but if you really look at what it is is that all AJI and so you know I think it works very well in tandem with it service management. Frankly I think I agree with you there to me. Their components at we knit together as you said greater. Done some of the pox. What we're aiming for. I think devops brought some new thinking in Especially with all this digital technology that so Amusing the words again. All these buzzwords. But it's so flexible and scalable. But you have to have more open a of doing things quicker five-star getting philosophy which is great but only seen case studies of replacing the service management function. Which I don't think is the way to go. Because you still need the operation side that customer service in needs transcended it from product into service goes without service. All you have is products if you don't have any way of differentiation Neva commodity. That's what I think the challenge. Maybe you have a comment on this. The challenge is seen in a lot of industries. I've spoken personally is devops has become a silo. The same way service management became a silo on a supporting. The two of them. Together is to challenge. We know they've upstairs. We note service management. This people have been doing them long enough. Now it's getting them together and I think what happens is in us as I think pretty common as that we hone in on the sexy so devops can take us to whole new levels and we forget about the IT service management part of it we forget the elements there that Help us be successful in other areas? Business Right so. I just a firm believer. And let's be really careful about over hyping certain terms and certain methodologies that are appealing to us and making show looking at the whole picture love at the whole picture their final question in this in this little quickfire 'em agile is better than waterfall product management similar to have applied. Dsm Yes no. Maybe I'M GONNA BE I'M GONNA be shot with us but I I definitely think there's a there's a place for both and I'm safe certified. You know I've gone through the training. I I believe in it. I'm a big proponent of it but you know I certainly see value Certain areas for waterfall right. And you know for instance you know we. As my team has been focused heavily on Kinda revolutionizing how? We Migrate Customers from from our legacy products to our newer products. Right yes we you know. We've realized that the way that we need to deliver it fits better in waterfall model. It just fits better so you know we. We've taken that approach now again. Our Organization our organization in many other parts of the organization. I've really tried to do adopt scaled. Agile and they've done very successfully but it doesn't work in every case so I just really challenged to take a close look at. What your outcomes. Nee Debate and figure out what methodology works the best for you. Lou? The thinking think of the outcomes them thing. The methodology thinks end results for work backwards. I'm a big proponent. The working backwards. I see that as well We see so. Many people are breaking their organizations against so agile and everything on its wo does not suit situation here in of course it will he step back and this on boarding you go. Whoa no it doesn't so yeah it's the same it's about making it relevant than having. I think having all these components that you call it as as a minute nate. Can't we're coming to the end? Final thing I any final words maybe on how digital technologies on services maybe a above and beyond. What we said are just changing. You Know Your Industry. In in general terms or yeah. I think it's huge in the hospitality space. I think it's a an untapped opportunity that you know I. It's coming our way really. You know if you really take a look at how air travel is transformed over the last ten to twenty years. You think about what you were doing you know. Even twenty ten years ago With respect to how you bought tickets and how you He utilized those tickets. And how you checked in and and even how you bought seats You know it's completely changed and in many ways for the better. It's been fantastic. Customer Service experience a experience for many individuals But it's also given the airlines awesome new revenue opportunities or you just think about not only the way that they sell. Sir Sell Sections or sell seats. But also you know well really differentiating those seats based on location on the plane How much legroom. They have You know and also just having the ability to to select a seat when you buy your ticket right. It seems pretty basic. But they're using those those opportunities to drive new revenue into their business which is fantastic so the hospitality business is is at the emphasis stage here. But there's tremendous opportunity and tremendous upside with respect to You know transforming digitally leveraging the cloud leveraging solution providers such as US and others others out there too but such as us that really are trying to integrate a lot of these products and enable them to do many of the same types of things that the airline industry has has been doing for a decade key integration there as well and the opportunity is phenomenal. I think maybe in the IT world that we exist in as well is if we can get more into knowing the technologies and from a business perspective trying to help the business understand how we might be able to solve a customer challenges today or solve challenges that have yet to come up which is true opportunity going forward. That's Great Okay Ken. Ken Wilson from Amadeus. It groups. Thank you very much for joining us on today. Ccc Talks Mark. Thank you so much.

Cayenne Amadeus Organization US Ccc Ken Wilson Lou nate
"ccc" Discussed on CCC Talks

CCC Talks

04:07 min | 11 months ago

"ccc" Discussed on CCC Talks

"Right. I mean everybody wants to feel relevant and so you know as we can really not only encourage our teams to make that transition make that my shift change also back that up with the With robust skills that enable them to be successful. I think that's that's a very good point and today we still. We've been relevance in our industry people still want to remain relevant And I think the only way to do that with all this technological change going on is to upskill some house at his training education certification. Whatever that is Take a mix plan them to that. Probably not everybody needs to be trained and everything. I'm sure you train some people in class on people and develop some people in our jaws. Some people in very sorta things on by bringing everybody together Kinda let study information. That Training Cross pollinate within the organization. I think an approach is out and approach that you perhaps took their. Oh yeah absolutely absolutely right. So you know We certainly had to ensure that you know individuals were trained technically on how to actually work within the cloud how to administer the cloud how to You know we use a combination of I as has You know how you know. Different individuals need to be Be Need to learn how to operate. Different components of the cloud would be you know just how to work Devops become a huge component of of what? We've what we've done how we've transformed really incredibly important to what we do Beyond that you know Safe scaled agile has become a big part of Oliver Development Shops. We operate very strictly according to those To that methodology and we also are expanding into other areas of our business right so using that across the board wherever we can and then you know. I tell is important as well and it making sure that we have a service delivery model that is scalable and as repeatable and as robust right so all of those different components are really critical to to overall success. I mean everybody has a role to play And you know it's it's upskilling. Everyone not just you know not just the technical folks who traditionally very successful on this side. Yeah 'cause even in my experience with some of the technical folks going into a cloud as a completely different environment. You're not in a data center. You're figuring hardware. Well you're configuring infrastructure for these days as opposed to physical very interesting there you said about the Service management the operation side the idol world. Where in some organizations that seen as a bit of a barrier now little bit bureaucratic. I don't necessarily think that way. I think it has a role to play in operations. When a role to play alongside the devops alongside the scale environment On as a component of the model and no longer being like this is the model. I think that that's important on the sounds like what you have. There wanted to ask you So you doing a lot of things with clouds. Question roundabout some of the other digital technologies. You've got I. O T Internet of things. A are now seems to be the next big thing to take on big data. I you doing anything with those types of digital technologies or are you thinking where they wasn't might do for the business thought absolute lambing in a where one of the largest software companies in the world. Right I mean we're in the top ten And relocated every single. One of them right. I mean it's critically important that we provide a very innovative solution to our customers and an NFL. Just to be frank..

Devops Oliver Development Shops NFL
The Digital Transformation Journey: Challenges & Considerations

CCC Talks

01:52 min | 11 months ago

The Digital Transformation Journey: Challenges & Considerations

"Name is Ken. Wilson I've been in it for over twenty years and really cut my teeth and the client server world. So I've been around quite a long time since really the late nineties and I've been working at hospitality technology for really over fifteen years with a particular focus on systems over the last several years. I've really been helping Amadeus hospitality sunset. A lot of the legacy products yet really move those customers off of about thirty nine of them to our newer cloud based products and really mark. I can assure you that is quite an undertaking There's a lot going on there and it's hand not. I've also been running. Our property management systems operations team from topic so great wealth of experience. There you've seen from the traditional side of it now into digital and cloud and everything in between as you said moving a lot of systems from the older what we now call legacy into. This new cloud world is as well now. I'm looking at the Amadeus. It group You know in its own words helping to connect over one point. Five billion people year to local traveler providers in over one hundred ninety countries. That's a lot of people. A lot of countries on a lot of travel trips was interested in the industry that you're in how important now is cloud and digital technologies in sustaining this type and level of business today and enter the future all mark. I. I work with our hospitality business unit which really focuses on hospitality technology with some of the largest hotel companies in the world. We're offering technology services to assist hoteliers in all areas of Patel operations

Amadeus KEN Wilson Patel
"ccc" Discussed on CCC Talks

CCC Talks

04:08 min | 1 year ago

"ccc" Discussed on CCC Talks

"Store it away all birds all these guys that we'll be parker everybody's talking about what would be Parker. Have you heard of Parker no looks okay. So they're the people say. Oh that's the place where I go online to buy glasses raw. They sell more glasses in store when they had just fifty stores. Now the well over hundred stores. They are in brick and mortar. You know I- glass retailer to have a very onerous brock presence and also just a great customer experience that links that e cars presence and your you know your customer data. They know prescription. They know the last Frames that I bought didn't know everything about me. So they provide a great experience for me and you know I think we're GONNA see a ton of change but it's it's you know. Last year was called reinvention. This year I think it's brick mortars returned to the throne look brick motors turn to the throne. I do believe there is a space for them. They just need to change the metric. Tell me that metric. He gave us there. Is it retail experience per square foot as opposed to revenue per square foot? I love absolutely what? What was the tip of joy you create? Why do you why even come into the store like a woman gets excited about going to Sephora or match right because they get this experience if I have to go get more you know old spice deodorant like this sounds terrible riley? I wish list right actually reality. I don't spis meet Donald Vice honey Free like you know. I want to look forward to going shopping for clothes. Electron IX SMART home. You know the I don't want it to be a short. Yep that's true. Have you tried any final words? On how digital tack services are changing. How we live our lives. Well I mean that's a really broad question rain by design. Yes I like. I am excited by lots of different technologies. I think we're finally coming to realize that the power and the dangers of data including social media And I think the kind of next phase is really figuring out like how do we create technologies that make our lives better rather than maximise at me maximize revenue? And I think there's going to be kind of a reinvention about you know how we communicate with each other and what Poston but we share. I'm excited about Apple. Pay Getting rid of my wallet. I don't understand why I have to have a wallet with all these sayings. I'm excited by obviously computer vision and really understanding. What's going out there in the world and how to aggregate information existing ways of course that also has dangers to it just look at the monitoring that they do in China for example. You know we're we're starting to starting to realize star are kind of Scifi futures that. I remember when I was growing up in the eighties Washington Square Park. And you know I think we really have both the opportunity and responsibility to guide these technologies to make the world amazing place a joyful place Engage a place and not just a really great advertising market. I like that you said we have the opportunity. But the responsibility I think that's important to finish on We have some fantastic technologies on some fantastic opportunities as well but we need to make sure that we do that. Correct fellner thank you very much for joining us. Today on CCC talks. I'm sure we'll talk again soon. Thank you very much. Thanks for having me on. Let me talk about purge you know About technology this has been really great and Love the show. Let's.

Parker CCC Washington Square Park Donald Vice Poston Apple China
"ccc" Discussed on CCC Talks

CCC Talks

11:15 min | 1 year ago

"ccc" Discussed on CCC Talks

"Plus business winning at the same time that they seem essentially diametrically opposed so. Hey I for companies who win will almost always in some way. Connect them to the preferences. The needs of the people who pay them the dollars. So I'm not too worried about US being Disjointed inherently by in that way it should connect us to our needs and wants and desires. Whatever that is. That's intelligent way. I think of aggregating a maiden things like that. Well we'll see I mean. We had manufacturing industrial age as well as the revolution on the Industrial Age Are we seeing people replaced by machines? I think about the next stage now where we're seeing some of the service economy being replaced by software driven by big data facilitated by cloud. But like that when there was this displacement from the mechanically machine air new jobs came up new things came to. Hopefully we hopefully we. We continue on that tangent. Now down in one of your headaches talks. You've done a number of those into really good. I think our listeners should go have a look at some of those as well. You also talk about the emergence the automation economy. Now we did a segue into it there but what are talking about you talk about the automation economy. Yeah the automation. Connie I mean so I. I don't know so much if if it's economy. I think I know the text you're talking about is the one at University of Rhode Island which I do on so I don't know if I use that phrase particularly but I think I did talk about the rise of automation certain job categories. Do you WanNa kiss explorer that Lord. Yeah because to go into it. You're talking about a Driving let's say white collar automation so to kind of senator. I know you'll should. White collar workers be be worried or do they fear that this automation economy will take their jobs as well. Yes so the It's a good question. I think that the broad answer so the tedtalk actually does a reasonably good job of tackling. Nece on it's just Dan for Gela Connects University of Rhode Island or whatever but Pretty easy find on Google Talking about three main facets of what are the job security pillars that we will likely be able to stand on us and so on one of those is is what I refer to as context and so we talk about what should white collar folks be worried. Serve depends on their role. I think right now because we're not seeing the bowling ball. Destroyed pins across finance and retail and heavy industry. Where we're not there yet. So so real visceral. Will my children eat a meal? Worry is probably unwarranted almost ubiquitously in most white collar jobs however if we want to look to the future and secure as much certainty as we can about own Value in in an increasingly automated age. One one factor here is is context so I use a bit of an analogy here until about inputs. So that's whatever lands on my guest or my computer screen joke about my my work on those inputs. What do I do with this thing in? Front of me is a spreadsheet that manipulate in the same way as a form that. I check in the same way is it. A whatever is it repetitive. In wrote and the outputs do. I send it to the same inbox forward to the same person. Put IT in the same file structure. Whatever the case may be do the in the works and the outs more or less. Look the same without me. Having to know anything else in the business in other words I don't have to look over into marketing onto look over into procurement. I'm just in my world of inputs work in outputs. Those are the roles with no context right. They just. It's just work on those roles at the highest risk of automation across the board regardless of industry regardless of of. Gio allegiant and so folks really feel like they're in those kind of physicians would be in the spookiest spot for sure. Then other things. I guess for people to think about about their careers. I guess we're no longer in the era of Goat's college get your degree on the whatever that is go to the bank in this example and have a career for forty years get the gold walked off nothing fancy pants and I think those days of leftists behind I'm then we've technology changing so much that win away icy it in win people's careers going house to almost reskill to three or four times along the way to keep up to keep relevant about the rate of change. Were talking about this You know automation economy is going to force us to do that. Or if we don't do it we may get left behind. I mean nobody could deny that. I think even before we talk about you know. My Grandmother had one career upgrade that she has to do which was learn to type. You have to look at a typewriter typewriter. And of course for my parents were a couple more right. My Dad never really got with the Internet stuff. He ran a little carpet store and God bless a meat. He had to learn some new technologies and new ways of doing things. I think that the folks who now will in that store are having to probably even have an email list of customers who send messages and things like that and at some point. Maybe that'll turn to marketing automation on. So yeah I think that the technology tools. The ways of doing things are Involving faster than ever there is reason to be nervous that not everybody will be able to or want to endure that kind of quick hustle light and this will create that stratification of society writ large folks who who either want to or are adept in on consistently evolving driving forward into new problems to be solved and learning new ways of doing things and folks who For ability or for preferences just absolutely do not WanNa live in that world where it's a new dam tool it's a new dam workflow every six months I think that society. Maybe we'll figure out a way that that'll be tackled. But I think it's it's worthy of consideration in terms of how that's actually going to happen but we found in our Recent said global digital skill survey was one of the critical findings looked up and organizations now requiring people to have the ability to learn on rescale quickly and apply those skills as opposed to coming into a new organization with degrees diplomas. I'm certain types of learning. It will last for the length of time that they're indoor organization so the expectation is always there but we also found that not everybody is capable of reskilling but we do believe that they should be afforded job opportunity one way or another two jobs relation or twitter or social channels. I think that that's that's a big thing and the other any other. I guess ethical implications of say using a uniform organization or is there are ethical points from an society in general. I mean there's there's all sorts of considerations ethically in terms of Longbow societal impacts. There's things like you just brought up. Can everybody keep up and learn everybody able to rescale? I think it's it's somewhat obvious. It not necessarily. Everybody wants to do that as the aptitude for that. It's not the thing I'm it's very demanding. I think for some folks on and I think that how that is tackled whether it be universal basic income whether it be in this broader governmental sort of factors that I think we could say have ethical import in some in some fashion umph within businesses on. I think that a lot of the time a is being applied to kind of snipe out things that could be those kinds of risks so an example here is regulation or compliance in the financial services. Space there are things that I can say on the phone when I'm selling you an investment that by Golly are not okay so that they're just not an there's there's ways that may be money to be transferred that by. Golly if the regulatory folks knew that money came from this party and ended up at the end of the day going through the Shell Company. Into this party we would be slapped hard because you know funding terrorism or crime in some ways not right but also just because there's punishments there so we actually see. Ai Aiming to kind of fire away particularly in finance also in life sciences at these things that are on compliance unethical risk factors so I might open up some but it might also help. Close the door on some of these things like fraud. like Insider trading sort of compliance risk for example. So I think it'll go both ways. So yeah I think there's not the boat. Waist there should be careful on both dont critical question. The final word can make the world a better place in come. It's far too much. It's it's the title of one of my Ted talks. Which if you're you're not ready to consider very scary far off post human intelligence stuff. You probably should avoid watching that talk altogether if you wanNA give yourself nightmares. Maybe you can But Yeah I think you know in the long term like forty years out. I think we're GONNA look really wild shifts sort of human condition and hopefully that that is for the good. I think it seems safe to say that in the near term on the aggregate Ai. Kind of like the Internet will be a net boon for wealth. Broadly reminding to regulate it differently. We might need to change the technologies. We allow our teenagers to us. If it's making the whatever the case may be right but I'm on the aggregate I think hopefully net boon To sort of productivity globally on at least in the near term and so my hope is that at least from the business perspective. The answer to your question is yes. I think long term. We've got bigger considerations but relatively near term an optimist. Good good the optimistic with you there as well. I think there's always good. At least we gotta get regulation in order to get to that point. We have to have things out there then catch up. We have to see what's happening. What the potential is look at the Internet? You know think regulations coming in year on year four that it needs more book. You couldn't regulate it for that years ago. Because you wouldn't have known the onto the scope you will know people would've used for so unfortunately it loves KOCH OPENING GIFTS OUT WINDOW. I think of opportunity for US TO BE MYSTIC ONTO. Try and fail and as you said fail faster. Put Your money where you want to stack your chips. Don't go all in and try and try again. Daniel Fidel thank you very much for joining us on. Today's CCC talks. I think that's been really enlightening and.

Golly US headaches bowling University of Rhode Island Gela Connects University of Rh allegiant senator CCC Google Connie Daniel Fidel KOCH Goat Shell Company fraud. Ted
"ccc" Discussed on CCC Talks

CCC Talks

03:01 min | 1 year ago

"ccc" Discussed on CCC Talks

"This technology able to sense based voice changes before for you may be able to and pin you Oughta know some kind of message reminder call on to met you know and in a little grass. It's moving all you are able to adjust your time and rate of stage just to a to the appropriate to help that customer low it enhances the orientation thing enhances that interaction so I think onto level. That's fantastic one is. You're helping our society of people that have been pro challenge postmodern stress disorder. And how to deal with that. So that's one part of it but cleverly bringing that into service because people do get agitated. There've been waiting for a long time on a problem. Do not ringing because happy. Something's gone wrong and if you can bring them along that journey get them down and get things I saw because a lot of times and service tasks sardis contact centers. Were trying to fix the problem for focus on finding an answer rather than the individual answer we might not be as responsive to them to kind of calms them down and get them to produce again. I do said that emotional connection with the customer and I think as a you'd you'd find you in our customers ringer desk. You know our colleague a lot of them call with challenges and problems but when they leave. They're happy I'm people who services just to be happy at wrong and fix and they were happy fixed. So does things break as much as I often do. It does but the journey that we take someone through to self any shoot the way we make someone feel that. That's still so the court to Acumen way is but that's that's going to change. I don't think it has. I don't think it has. I think maybe it gets lost little bit in the technology and the lower cost kind of conversation. We might come back that another day. I think there's a day session in that. Small role must open time. But there is something go want to ask you to just mention you can elaborate a little bit You're you have a aliases. So you're also known own us. Go with this. The service management mixologist. I and a human API EH. Before we finish I those I want to expand on what the mixologist is. A mother does the. API IS I wanted to. The the human happy actually is really easy to explain The majority of people will probably need is know what an in fact Sam. We're always doing that trying to get to different things to talk all the time..

"ccc" Discussed on CCC Talks

CCC Talks

01:34 min | 1 year ago

"ccc" Discussed on CCC Talks

"Possibly go wrong anyway. I'll let that one go for a moment. I think it's interesting. We're taking step but there's another organization I've been in Looking at some of the race it and basically what they doing is Working on intelligent emotion. I for for voice. So they've been specifically working with. PTSD so a lot of war veterans and analyzing the rhythm and tone if they voices this and looking at stress levels and being able to diagnose at what level in pay and also so let's face Semitic events that he changed to treat outbreak and therefore our emotions and muscle tone which affects speech. So they've gone to that level and cowboys's are unique prints just like fingerprints. That's why we use it insecurity sometimes. But they've been able to achieve an eighty nine percent accuracy recei in distinguishing those that have Patriots Day in those that done so. I think that's really interesting. Because whic kind of bridging the communication gap twenty minutes and machines now by introducing the STOLID. Ai And imagine your service desk agent and you've got a customer on the phone that's You know it started off okay. But now they're getting bit frustrated or whatever the case might be your Chapel Body Day you'll Colegio. Ai Collie because they're using.

cowboys
"ccc" Discussed on CCC Talks

CCC Talks

03:10 min | 1 year ago

"ccc" Discussed on CCC Talks

"And he's a principal data scientist and executive adviser Allen Hamilton and he discards discard out official intelligence not as artificial living in France. Sweden like fake things It's an off official show. He's changed the A and I think it's a smart actionable intelligence minted or accelerated or even assisted assisted. So think about if you think about what we want to do. Ross factly that it's how old mentor accelerate Out Human Intelligence. So that's a much nicer way of inciting artificial if we can look at it how we as humans interacting acting with the technology. And what is it the hoping to have at the end of fasting direction to me. I think this is really good stuff. Welcome back in that in a moment because we see we look at a as well. We've we've done some courses on that but a big thing may in developing that was to really define what artificial artificial intelligence is today because it's not like stole for the Science Fiction Movies off tomorrow so I think that's important to define what it is and to me. If somebody said you know could you describe somebody who does know what it is. I tell you it's automation using the latest technologies which are more adjust or something like that but want to go lacked. Tell me again the the instead of using artificial. We're those words that you're now using that you've heard I wanna wants to hear them again. I thought they were really good. Okay so what do you think of I think of it. This intelligence is a Wednesday. Okay I think of it as actionable. Actionable fantastic were augmented. Yes yes or accelerated even assisted. Now think about it. That's exactly what we anyone want to take action old Manson is just making something you know making it better bigger accelerated. We want the spe eight today. That's one of the reasons we have such at L. Focus. is we working things to be even foster and assisted. It's better to help us some task. there's some learnings are I think that's a real I. I'm taking that away. Says had explained is so that goes beyond automation running use those. They're really really good but is narrow case. I see some organizations what they're doing with the latest in technology. Great at those certain things as they seem to who entre rely more on the to do more work on strip away. The human element basically downsize outsource whatever that is so you end up with technology the then works to whatever prominent as you code into it with a little bit of thinking around the sides but not huge thinking that are we taking the human element away from businesses by putting it all this super tech. Well this is when we think about the IAE. So And that's why.

official scientist Allen Hamilton Sweden Ross France Manson executive principal
"ccc" Discussed on CCC Talks

CCC Talks

03:43 min | 1 year ago

"ccc" Discussed on CCC Talks

"My name is Mark Lachlan the Managing Director of the CCC and today. We are John by the renowned Simone Joe more as ammonia. I have met numerous times over numerous years. Numerous conferences on events. Some stuff they are talking about. We're going to look look at a few of those areas Today but before we do that. Why don't you tell us just a little bit about yourself on what you've been doing recently what l.? Let's say all the official stuff just looked at Bennington per fall. I mean really the basics in the easiest thing to do rather than run through the list listed where I've worked and all that kind of stuff and all the various skills and expertise bear So what I kind of like to tell people than is is that You know get to know someone on the human side. I guess I'm not really particularly clever nor especially gifted on just extremely curious curious about I will One of the things I really enjoy doing is probing the hearts and minds of what really makes business. I take an allows all all the conversations that lead to that whole evolution revolution to really jumps out people's thinking and behavior and actions Our work on four key business principles and I find that regardless of which organization or what. I'm actually doing over the years. It stood in really good stead. Did the first one is people connected. That's the principle that regardless of whether it's face to face using technology the way which we about connecting people and Not just the how but who also connect is also important and based on that Principle we can walk into the next one which is sharing knowledge which having knowledge shared is the only way we then are able to Work into the next principle of discovering possibilities. Bt's in all the different ways in how we analyze and discover and Report back and feed that back into the and then based based on that we can realize our potential so they might full K.. Things people connect acknowledge shed possibilities discovered and potential realized from task. I think as a changing world today is a key focus on those areas or should be athletes evolution or revolution one person's revolution that somebody else's evolution. There's also depends where you're coming from but I think m As you said yourself curiosity I think is is a key trait eight that we need something that I don't know if you can teach it so much people have it in built but certainly in today's ever changing landscape. Curiosity is one of these skills that we certainly need on the lot. More of to examine and pro. We probably look at a little bit of accuracy trout this session today. So I'm going going on until you've been traveling a lot as well this year. A lot of conferences every probably pull in some of those findings From from your session today what I want to talk to you about because there is an overlap in all of that skill set on the people side of digital We've spoke out about the people aspect I think technology speaks for itself South. It's good. It's their works. It can be difficult to make different technologies work together. But it's not overly complex at the end of the day I'm one of the things. We found that we did a our digital skill survey twenty nine. CCC Skill Survey found. That wasn't a surprise but we had to go ask the question. Russia that the sequence for digital success is guess while people I technology seconds.

CCC John Simone Joe Managing Director Mark Lachlan Bt Russia official
"ccc" Discussed on CCC Talks

CCC Talks

14:01 min | 1 year ago

"ccc" Discussed on CCC Talks

"Having watched that I watched it too. We thought it'd be very interesting to get you on to talk to our listeners. More about about this topic in particular. I mean I was taken back by your tongue. Instant management concerned problem management root causes which is fantastic But for me you introduce us for trauma and your session look at trauma. I'm on the purpose of the talk. Describe that traumatic events as being something happens in an organization so we know incidence or an outage preventing businesses from doing the thing that the business exists to do you know affecting their customers but like you to maybe opened up and tell us a little bit More about your perspective of the trauma element of incident in this incident and problem resolution as scenario absolutely so the the idea behind this came from my own experiences with being treated for post traumatic stress disorder and individual trauma treatment and when I started to learn about how we as individuals respond to trauma. And how our bodies physiologically respond and what are the steps take in trauma treatment for individual treatment a lot of it. I was seeing a parallel to how organizations respond. So if we take the idea that an the incident or an outage or a disruption service like you said is basically a traumatic event so trauma is when it occurs to a person is when our nervous system is not as out of answers right. We cannot respond We're we're out of solutions to a problem and that introduces trauma and and so the same thing kind of happens and what happens with people when we have a traumatic event. That triggers trauma is that our window of tolerance. This is is broken right. We normally we can respond to get you know we can activated by something activates a response. We respond we come back we settle. We continue to move when there's something traumatic we might get stuck on or get stuck off either stuck in flight or stuck in freeze and organizations tend to to do this as well and what happens that I start as I started a little more research and investigation in thinking this kind of hypothesis out is that we So that the thing that's great about people we have this thing called the prefrontal cortex and it's it's usually a big advantage right. It's it's where executive executive function happens is how we tell the difference between right and wrong good and bad but the problem is our prefrontal cortex responds the same way to perceive trauma as it does to real trauma so when there are things lack of a better term when there are things that physiologically remind us of something traumatic it causes our prefrontal Cortex to respond on the same way. It does real trauma and organizations do that the same way when there's something that looks similar. We respond the exact same way and the reality is the systems are very complex right technical in sociological systems within organizations. So we try to do this pattern recognition like we love to do that as humans as we want to say. This looks like something I've seen before so I'm going to respond similarly but the reality is every incident is unique because of the complex like systems at play so what we tend to do as organizations as we get stuck on where we're always in kind of flight or we get stuck offer stuck in freezing all of these things prevent us from being able to innovate and move forward and very counterproductive to the idea of being able to learn from incidents incidents and be able to grow as an organization and enhance how we work third very interesting to bring that level in into it certainly seen organizations organizations over the years have a major incident. Customer impacting eventually was you know. Revenue impacting but also from A. I guess nations perspective You know their perspective. But I'm trying to fight the incident and it just made things worse us in them. MM freeze where they can't make a decision to do anything with your prolongs the pain and then I've seen flight where they say. There is no problem when it's a into everybody that there is you know or at least the boardroom. They're trying to hide behind it. So it's very interesting for me to see those human traits actually fall into those all those patterns of incident management on have experienced it myself over over a number of years. I'm also wanted to get your view. your your big into devops up so big into all this digital disturbs economy. That that's growing You know I take it. That there's a lot of people have managed instance since last twenty thirty years. It's nothing new today but is there a case that if they don't change how they manage these incidents in the past that about these newer technologies newer cloud the outdoor mall built around. That did they need to think differently. for some of these new digital services that are coming out outwear provider at least mileages underlying incidents that they never see. I think that's part of it. There's a lot of reasons that we have to continually evolve our incident response and one of the things I like to think about and I've been doing. It ops for two decades over two decades. So I've things have changed. Things are different There's there's definite data and science behind the idea of you right at you. Run it right so this idea of sort of having the small group that response install incidents and is able to fix. Everything really doesn't work for several reasons. One is to be honest. It never really worked that well in the first place but we got away with it and there was a time in my career when I could hold everything about the systems I supported in my head I could under like. You're supporting a lamp stack. Okay I kind of know all the components rodents I know what they do. I can help figure it out. Today's distributed systems. It's impossible to be able to understand that because everything. Everything's in a constant state of change and dependency. So you WANNA be able to in an incident get the people who have the domain knowledge about that particular component involved this quickly as possible because they can help restore service as quickly as possible that being said in order to do that we have to change the way we think about incident response in order to do that because again these are such complex systems and even mentioned like some of it is outside of our organization. Some of it is stuff. That's abstracted away. How do we understand how to to to see what's what's happening over in aws when this is happening plus we had a release on this micro service an hour ago? And I'm just the person carrying the pager I can't know all this stuff and it's crazy easy to expect me to write. Michael served meeting this. Yeah Yeah we have to distribute this effort and is the way that we think about incidents silence and and investigating and learning from them and sharing information that we get a lot of first thing at the CCC when we look at the people aspect of change is people having to adopt what they do and smaller increments but more often. How do we change? Change how we do instant management. It's not a big bang thing where you go away for nine months and try and figure it out adopt small so if you're now doing micro services in a devops very fast environment as you said dance manager isn't going to know very much about what that is. I think they're all is to coordinate. And bring people together and bring them true that resolution process using the people involved and say a micro services to figure out what went wrong or if they can't see it because arena a fight situation maybe to step back a little bit onto helps them. You know help help some truth so I was just. It's GONNA say a big part of that is is. We're big believers page duty in using the incident command system which was actually developed by first responders outside of tackles. It's how first responders in fire resolution and things like that work together and the role of the commander which can be someone who's their day job title is incident management doesn't really matter They're not a revolver right. There coordinator their communication their decision maker. But they're getting they know how to get the right people and it's so much more about psychology communication and leadership and delegation and decision making than any kind of technical acumen in being a really good incident. Commander that's it and I think you meows really strong role as you said it's leadership roles. It's a communication roll but you do have to have technical insights or knowledge enough to be able to you understand some of the domains that are being affected not necessarily the indepth knowledge. But you do certain these knows something about it. I always you know is incident management. Him Him a little bit debased over the years where it's Osha. We could outsource after party. And maybe that's an answer. Maybe it's not but certainly on some of the core critical applications locations that organizations have. I'd like to have control of how they get managed from an incident perspective especially customer facing revenue generating and things think could lead to reputational damage. So I think it's a stronger role. Possibly the an organization's have I think given the merit I think over the years. Yes I think. A lot of a lot of companies are having great success with having it be a role and not a job so I give the example holy pages but there's this oughta organizations the same way so we don't have people whose job you know in the Org Chart. Is there an incident manager. Our incident commanders. Our on call incident command. They have other other jobs and yeah so what. We found some of our best incident commanders. Our product owners. And it's because they understand the product right. They don't necessarily understand CASSANDRA. Cooper Netease are deep technical but they know how our product works. They know how the components work and they have really good product. Owners and product managers tend to have really a good delegation in communication and decision making skills and though the reason we made the mistake in the past of saying well we want our incident commanders to be like engineering managers. Managers are injuring. The problem is one of the rules of incident. Command is you're not a resolve her right so If you're an engineer in your day to day job you're not necessarily a great incident commander Hendrick because you might be the person who is best equipped to help solve the problem. But you can't solve the problem because you're trying to run the incident. You're trying to move the team together. So we've it had a bunch of really interesting experiences. I've seen a lot of other companies have adopted this as they adopt the ICS and it can be that you're not a kind of a problem with saying having a formal incident management role within your organization. But look at what those skills are and where those things he's come in and how those folks can have that understanding and follow those processes still follow the same process. It works really well. Yeah I think that's a good approach as you said you. You've you've taken it from first responders in incidence. I'm brought back into the world of technology and services at that. We live in one one thing. We're hearing a lot We're interested in the space. Wanting we're hearing a lot from people we talked about. Incident management is with all this. That's a movement in the cloud. So you'll have cloud money. Cloud providers on software as a service providers providing applications join the infrastructure. So if there's any real L. incidents in those environments they don't come to the organization still handled by the cloud provider. So typically what we're hearing is. There's a reduction in instant value per se which is would wisconsin was positive however when an incident strikes or when it happens it's generally of a bigger issue and a bigger challenge to try and resolve because he has taken care of behind the scenes by the cloud. The Saas provider. I you saying this in your experience. I think it's what we're seeing is more of a distribution of incidents because again as that responsibility the is is is being shared among the organization. So what happens is you have folks that are responding to incidents more frequently frequently than they used to write so. That's a challenge again. When I think back to being admin and carrying a pager and I'd be on a call wrote up for a week I probably like got paid like six six times during that week so I knew how to send response because they did it all the time these days as we're doing the great thing of putting more people on call distributing the load being more focused focused on what we're in you can go a lot longer between being involved in incidents and the problem is practice makes permanent right so you don't want to have it be you page than on an incident? You don't even remember how to log into Patriot because you haven't done it for six months right. You don't WanNa be trying to remember how to do post-mortems because you never do them. Yes there's reasons we want to practice. This one is because again practice makes permanent. Just so that it's that but it also goes back to that trauma thing right what we WanNa do do everything about an incident stressful. It just happens right so what we WANNA do is we want to create a physiological response in ourselves to incident response so that when we are paid Dan we are doing everything we can to minimize stress. Because the number one I'll give you. Here's here's the most important thing to do in an incident. This is your Golden Golden Golden Ticket silver bullet. It's words don't panic. That is the most important anything else and to not right right so what we wanted to this thing so when we do things like plant failure injection game days..

commander executive CCC wisconsin cloud aws Dan Cooper Netease Michael coordinator Osha commander Hendrick engineer
"ccc" Discussed on CCC Talks

CCC Talks

11:21 min | 1 year ago

"ccc" Discussed on CCC Talks

"It had a massive PR disaster and they had massive fine so yeah cussing level money one or two hundred points here. I want to say we found some challenges in organizations becoming more digitally enables. Let's say under report showed. I found this fascinating that just under fifty percent for me out of the metrics said that problem. People management about fifty percent of the challenges were related to people and management as opposed to technology. I think that's a very high number so I think it is related back to some of the comments that you've made about the challenges with people will detect is there as Peter said the industrialization of. It is very rampant in your experiences. Very quickly do you see that as well. We're having being a big people management problem now not to go into what we're going to do for next year is to try to identify what those problems are a bit more specifically but overall. I thought that was a that was a change whereas previous years it would have been. The technology is the problem. It's very complex very expensive. It's it's it's very difficult. We've all seen the seems. More people management I think even management but understanding how to manage people to cloud the cloud it is the Democrat is it in that and descends. That it's no longer expensive to spin up. Whatever service you wish and if I frame it in a in a positive way is that for some of the workshops I deliver the biggest bang for the buck and company seems to be to align the the the workforce around a common understanding of cloud as a concept and that enables their teams to to actually start talking about cloud in a more effective way because everyone and his brother has a piece of the puzzle? Already you just have to assume that in every company there's a ton of untapped potential even for change and the biggest challenge in the cloud and digitization era is to to get to this new level of understanding that the cloud as a ecosystem of connected services most of which are not run. Run by you. And that's the job of everyone is to extend to let go of the stuff that somebody else can do. Better but then take on that service to the benefit of our own company in which that company is unique will be unique and it it does require and actually essential to to to utilize the understanding dad. People that were already worked there and to to Leverage cloud capabilities. Let these two to advance the company. But just don't get let go of somewhat your old control so that you can Spend time on the new control. I like that we we do have to let go of talk me. We do have to let somebody else looking after. It doesn't mean we're not important. I think it means we're more important to find Ah gives us a chance to go up what I call the value ladder in the organization it's not it it it's it doing business few of it okay. One final thing to fish on the over the weekend has just this weekend. I read two separate reports. I came away. I report says that there is a large global skill shortage in it. Would you agree with that or disagree that first of all so do we have a skill shortage today and where might that be or are we adequately skilled in the IT sector much. You think Ed's Brian. Do you have any view from Gordon. Deal yes. I think there is skilled shoulder. Chad within the law of talk show on Cyber Security is definitely shaw. Common as find Emma. Find that we're not getting low of skill they're sabre professionals coming through in order to protect the systems uh-huh and also as well with things plywood now Seems to be a bit of a backing off thing into the cloud will solve all problems. The nationals at this point here and go by everybody should be a everybody should know about this. The Senate Neato so with lightning. We'll get a massive uptick on cyber courses now include courses. That seems to be our biggest Margaret Lowrie mentioned before very long survey structure hardware so the es because of the changing technologies. We're saying that Yuri. And yes. You're yeah of course in favour all the nontechnical trainings which Takeoff going into technology training. I think real large adoption of the platform as services and the underestimated value. That is this wooden containers referred medalists. The container as a service as a synonym service and that's really has a promise of of being game changing. It's so when you compare to infrastructure as a service on the dependency that did you have on the data layer on the infrastructure layer it can be mitigated by reinventing redefining software and using platforms. So when you're looking at platform as a service containerization containers whether it's cooper notice or well all the other is out there in Dakar car. They are really going to make change in the it landscape therefore in training that's my idea from an IT skills. Gaps there Peter Very briefly from yourself as skills gap began. You're in education in Mali. Different layers you seeing a big wide gaps there or even even from from the Netherlands. All the interesting thing is that We have A high High paying jobs around here not like In the or outsource incumbent countries whenever I talk to somebody in the country and says hey I have a part time job at a university there I I recall is always going to get one kinda got somewhere your students fantastic and say you. Your students will be able to put the extra premium on their their price say their appeal engine words Cybersecurity Inc Lauderdale can get some of. Your students. Doesn't nothing Gary Gary Dan in your parts of the world down under there What's it like from a skills perspective in the it? Shortage or plenty twenty of. I think the fact Australia paid to import me from the UK with my kind of suggest there is. There is something something of a skills shortage but I I don't I don't I get on my host about this little bit. Because when we say skills shortage we tend to think of people oh there is a requirement from people that the you know. The marketing strategy doesn't need more cybersecurity experts but for me talk about skills gaps in skills shortages as not just about net new people entering the industry. It's also about taking that person may the network. CNA The guy. He's been managing the the new fifty million years in a cave. It's about providing in those individuals with the skills that they need to be relevant today so he's taking those guys on that journey as well as bringing in New People. Yeah I think it goes back to one one of our earlier pints there debility acquire skills but also the ability for the organization to support the learning perspective. There's I report to read two weeks ago I read a lot of reports. He can tell it was based in Ireland's and they found that fifty three percents of people were paying for their own tech Tech Horses ammos employers. Weren't I thought this is madness. We have a skill shortage chair. Not just people in in numbers in what up to people we have can-do surely the employers should be part of this Lucien early employer again. You don't know what you don't know we've got under fifty eighty two hundred clouds obstacles. Maybe more the several thousand adding somebody who can create that content can understand more cloud. Tell me what does he want to do. Tell me what you're thinking is okay in order to complete. That journey has where you start going to end. Because he's going to change because together but at least let me and that's where organizations is Asians. Coming in the future is no longer a into service has a cervical. Let me understand that you want to be an XYZ cloud archetype the cyber security guru. Let's to start you on the journey. Oh you know nothing. Let's do some network plus some cloud plus absolutely nothing. Let's read a book you know Sultan and Komo Solutions. Yeah I think keeping their was learning pats now to like with all this cloud just just clicks together into operates. I think we need to do that. Now focused one final thing to leave you with an found another thing in a fish that from a report reported total. Let's do the weekend you know puts me to sleep. This one said I have very very big. Words was technology is not lot the problem today. Would you agree or disagree. We'll we'll end on this phone. Your in we'll start at the top. Technology is not the problem but definitely the people I people in practices outside the IT department that needs straggled changes fantastic radical change here. We're burning downtown. Bryan technology is not the problem. What do you say? Technology is just tools that people that use the tools that are the problem or the challenge again but the technology is not the problem. The Essay Peter. Well Technology is the way that we all ride and we should learn how to a ride that wave. That's really the challenge and especially these part of the world. We need to ride that wave with with teams of people who are who can who can work like like masterminds fantastic in Gary final words. You there you. I'm going to ask technologies problem. Found Final GonNa Finish with a metaphor. That seems only right. If I I think it's the orchestra I think if you think of technologies all the instruments that make up an orchestra if we put all those instruments in a room we're not GONNA get new. I with them very quickly unless she got the skills to you know basically pick up the fenland. Whatever you do with the fiddle to pick up the trumpet and blow never going to achieve so you know? Technology is not the problem so it's understanding what you can do with it and how to fly that technology. That's fantastic gonNA leave on those fine words. Gentlemen thank you so much for joining us today on in this session of talks big. Thank you to urine Brian. Peter and Gary will today's session. Thank you for joining. And we'll talk again soon. Zoom.

Peter Gary Gary Dan Senate Margaret Lowrie Netherlands Cybersecurity Inc Bryan technology Chad Emma Ed Gordon Yuri Brian Mali cooper UK Lucien Ireland Australia
"ccc" Discussed on CCC Talks

CCC Talks

16:21 min | 1 year ago

"ccc" Discussed on CCC Talks

"That did you have right now and the only way to actually run that is to externalize it and once you have one hundred times your current. It then you. You're pretty easily understand. Dan that has no way that you can run back in your data center again. It's basic and and the fact that we're industrializing. It an impressive it ended scale is is what a lot of people fail to understand. And and that's I guess one of the more fundamental Things that people don't know no. It's like stand bag eve. I don't know big. This is going to be. It's it's it's on president at scale. That's that's totally impossible. Impossible to ruin in in your own data center however big it is yes. I love that phrase industrializing it. I think that's where we are. You've got this idea of commodity to declare that kind of stuff which is great. We've moved on but it's it's not just cloud now. It's all the technologies and services that are built on top of the industrialization of it. A massive exchange I see this beyond the it. Of course. Am I mean. I is researched for for many many years. Already it's about. The adult technology comes in to make this ferry good one line or indices AC- courses like even within the it we we don't know and there was this phrase like If if cloud is an instrument that devops engineers musician underplays it but it's it's valid even within it. We still are surprised by all the promises that it holds and Tokyo is needs to learn to play the new instruments and new cloud as an entire. I like that you're Malaika. devops is the musician. So who's going to look to be the conductor. Will that be the service management folks. Are Somebody else was the business yeah. It's the world's roles in place which is also working. You wait of acting. I point because Sir I think it also talks to one really common misunderstanding. That that cloud is about a about putting your stuff and somebody else's computer de Folks you can do on your own but you have to adopt a cloud frame of mind so actually run devops and you'll find out that you have a choice rather thrown out on your own though somewhat awesome where else but devops really fundamentally requires cloud characteristics. And then we're not necessarily talking about Tammuz owner or Google ruined that on although if you scale it up then it will but that's a different story. Yeah and finish. I think what you're saying to your point appear that yeah yeah. I think you're quite right. The business should be the conductor of this This new music my personal view is the IT Department or function should be part of that business groups. That's condoning not be the way round. I am I think that that's a missed points at the moment that Rit leading in this this conversation in their organizations are the are they not I see is that they still don't understand these technologies from a business perspective from service perspective from all chains that we're talking about they're still looking at is technology which I think isn't the right way to go about it today. Peter are you said we're industrializing. It like the car. I have no idea how my car works but I know how to drive it and it gets me to places value. That means something to me a nice car four because one of the metaphors that I use for cloud is the car manufacturing industry where are like like even a large car manufacturer doesn't even know the details of some of the technical components that are in there because they've outsourced it you some other or company that does the engineering production of that. Eighty percent of devalue of car is not produced by the car manufacturers. But it's outsourced and this is the way we develop or we will be developing. It any it department. If they're lucky will be twenty percent and definitely not the eighty percent but maybe they're the unlucky. Then somebody else in the company will be percent and they will be yes I into maintaining old legacy stuff and then sort of girl than indic- off and let's not metaphors but there are organizations who kind of using Uber's rather than the carpools and there are all focused springing up in the sales department that will blissfully unaware of I forgot undercover. I take that call it. Don't they were you know. The cells often deployed some marketing. The solution that's cloud based they don't think of it as cloud. I think of it as the thing that they used to manage their customers. Cloud base solution an IT. I hopefully. They're on top of that. But they can be Leslie Word or a phrase for recall disintermediation bypassing functional to bring Sas then saying your case Gary The science people go down to it and say make that work with single sign on security on this other stuff. Maybe if you're lucky okay. Yeah we'll be better for the function to say to sales we have these six offerings at work with our systems that you can use. which would you like? We've agreed to contracts contracts and the terms and conditions. We know how it all works. We can integrate that kind of stuff on. Here's the volume may cost more. But we're not worried about costs. Were worried about failure. What we get back from from this or how it drives and Saul's a sales problem but it goes full circle to what you said which was quite site? We should write it down. Eight a t shirt with you. Don't know what you don't know you have a conversation with my wife driving home from work. All the targets are with. It company because we need we need access to the F. drive and we can't open the excel spreadsheet. She can four people working on it on the same time why. It department not talking about even teams where he can all be working on the Excel documented. Exactly the same time so if business needs to know that it wants to change the service providers need to know what those changes are and those changes because new technologies been released on on a daily basis. Nobody can never know there is to know. It's the radar change. Today is faster than any time in the history of people on the planet it. It's it's amazing leaders. Lead on to second finding similar book on to hear your views on this second finding critical finding we have is that Organizations Innovations now require people on staff to have the ability to acquire new skills. Not Too early have scales. They need them to have the ability. What's the word hair to acquire new skills? Be Interested in your comments on that. An interesting thing is that it people will potentially have those skills if they are not sidetracked by our management into a couple of years ago. I was at a university hospital working around here. Like like ten thousand people work there. They had they. They talked me about a report that they had on the change willingness of the staff. And we're talking about the entire university population nation year working relation as expected. You know when when people get older their willingness to change decreases except except for the it people and for the people that they're willing this change kind of remained constant. The exact numbers here and said well you to me. That's obvious if you if you're fifty fifty five and you're in it and you've survived flack. Six generations of change you can handle number seven eight easily easily. And that's the the new that is the new normal and it's only getting getting worse and or not trying to do is is at the university is to to change our our. There's some parts of the university is doing that. The education that is changed out into. Let's let's teach people how to acquire skills rather than Graham the current generation of of the current version of windows into them or whatever it is and of course you still need to work with current technology but these people should be more aware of the fact of how they learn and in particular how they learn in teams. Because that's not a pet peeve I have hell. Hey would probably be Brian Brian from what I enough clearly apprenticeship grabbed entry level only about so Qa company now is so we have Qa apprenticeship so we take people from school from university and we trained On friendship so we'll find a lot of digital courses lobby but then cloud causes also with very little on hardware structure now so from that point of view. But what we do try to do with your friendship cited things they try to get together as teams so because unfolds folks young people coming in. It industry seem to think that nobody he's GONNA communication skills in scale the require as will look at the phone the audience. That industry's changing. Yeah well it's curious we also have. Qa High Education so we run University Northumbria for example in London. So we also do most as degrees in cloud computing on cyber security on so I get management as well of mass distraction action. Isn't it social media. Yeah yeah they are. Though with the young people try to teach them not just about the technologies that are GonNa utilize what technologies will be using. Business is missing. It's it's not so much. Here's there's technology here's how to use it. It's here's technology. What used to be the business? That's that's very interesting Approach to take because. Because that's where this is all going. We've industrialized technology. We don't need to learn the way we did years ago as Gary says nobody's coming in looking for server certifications uh-huh all kinds of stuff but we do need to refocus. I think looking at. How does this technology help the business? At how do we understand that you know typically an IT departments for the last twenty years. There's been lots of KPI's and measures and all sorts of things based on tickets Nestle as the business couldn't care less supposed to be honest at the end today or the law carrying about it now what they do care risk. How do I use this technology for the business Looking at revenue time to market maintaining market share competitive advantage or even just keeping up with a challenger that's using technology acknowledgee better than them to solve the smaller problem. I think that's that's going to be an interesting one going forward. Brian thank him teaching. Not Not not even just a younger the apprentices but even as you're saying the older cohort who have to change that to think about it from a value Elliot Perspective as opposed to some bolts of of of it delivery Combat Apprenticeship citing things now as well apprentices can idiot really sixty eight which is retirement age in the UK with the apprenticeship Levy. Really tell.

IT Department Brian Brian Gary president Dan Malaika. devops Google Nestle UK Saul sales department Tokyo Peter Organizations Innovations Leslie Word
"ccc" Discussed on CCC Talks

CCC Talks

12:43 min | 1 year ago

"ccc" Discussed on CCC Talks

"Committed while another aren't any new server courses. It's the skills I've got. They relevant today work. Should I be going to the cloud. What is the cloud of clouds will the cloud displaced me? What skills do I actually need in this in this brave new world so so we've actually seen the tilting towards a softer skills? Were techies not only getting the technical crowd skills but also things like item skills and cloud credential skills just because during the windows server course or my day the netware three point one to fulfill that provided all the skills that you need you got three his life that will those days are gone. You Jen you need a learning plum now. As opposed to sell them the schools seen three years. I think that's fantastic. Because that's one of the Challenges Organization when you go into the hey your department or the learning and Development Department is today even understand the impact where you know go to senior management. We need budget for learning plans for people to understand and the one big change. That's come out of that and I don't know if Brian's got some country the other guys but we've saying in your strategy market huge taken certification the validation that you've actually got some scale your data center unless you've got the ticket go near the cloud and let's let's you got the piece of paper when I arrived in Australia. It years ago certification wasn't thing no I actually. I actually cannot fulfill the demand for for people doing exams. We don't make much money on it to be fast. So there's any number of seats that we want to have. But I have more supply than demand and mortar mountains may be wanting the nearly midnight Australia that's asset-backed area. I think we get. I think that that's interesting. I mean the point of view on things will seem very few people. Now come on courses but we'll see locked coming on systems that Nicole so shifting from watching stolen the operating system actually Orion system and get not return on investment. Absolutely one of the biggest things as a session. I do myself talk about where we're dismantling this. It factory that we've built over the last twenty thirty years because we're not building a lot of the low level infrastructure anymore were sitting things on infrastructure as a service and platforms on on software. Like that that we don't need to do that piece as much as we used to not doing to build bit but we started doing the integration bit on the run bid a lot more than a lot differently as well. Will you know Peter from from your perspective there as well I now I know you're new to university but I'm I'm also interested. If you have any comment on how universities are looking at this change in the marketplace on changing people's requirement than skills or are they just in general sense not necessarily your university. Oh that's A. That's a bit of a hard question to answer right now because as I said of MoD inside but in line with what you're saying Universities don't necessarily have a catch up programme for this. We're trying to find a way into that. My daughter thought of my business is actually the Cloud and cloud security training And from that perspective I have is slightly more direct perspective on. Who's actually doing this stuff and I see a couple a groups of people being involved in that so architect advanced developers re? Don't get much about the skills because they picked him up as they go however do not necessarily doing that in an optimal way. So we don't see those people much on the courses that I work on. What does a youtube uptake on his across the board more risk assessment people who are suddenly being swamped with with clouds? Stuff that they by Ska- don't understand very well and they also have to deal with the fact that the even the it guy who's supposed to understand is don't really understand that So that's where it is. It is a huge uptake of both introductory Clark stuff as well as more cloud security stuff and not really the extolling the the end of rice. Now the more advanced ones as some of my In my practice are like banks who are now running literally. Hundreds of devops OPS teams. That's from a security team. Assessment Second Perspective are basically clueless and these. These people are trying to the risk assessment. The thing how do we get these hundreds of the DEVOPS teams aligned towards the risk assessment. That they should be doing. And they're devising ising complete training programs for that but it's still pretty immature and as far as I can see from a university perspective. Were you in. It is just a couple of years of of training play university and we're just trying to get into the position where we can actually deliver people who are first and that probably takes pixel a bit more than that so we really cool to have some perspective on the other panelists on Riyadh skills. That are both required wired as well as in demand which is not necessarily the same thing man. Okay we'll come onto that. I think that that's very interesting to close off on the people side. They're jury and from your experience experience with At the coalface customers as well. What are you seeing? Impact some impact no impact big impact. Absolutely there was an interesting interesting impact going on right now. I mean that's all management feel work at. It are always very good at covering up and now we cannot do it anymore. We have to change and ICEES that running practices are confronted with their only lack of control tropical troll. They used to cover it up but nowadays his we have to change our practices pisses what in change management financial trolls et Cetera. And well we we. We need to open up and say okay. We were not in control role at our from nine perspective and we need to change this into cloud service management so they have to open up and from the idol guidance likes talk. You are well. This starting point is not always clear yet so they have to double work do their buffing ratio issue management. And then go to the cloud configurations. So that's also interesting to see. It organizations they have to transform and a eh well to open up their running practices again. Yeah someone I I won't get this right but somebody said to me before it's like we're on a ship in the middle of the ocean the back of the ships on fire as going forward. You've got to rebuild the ship as we're on the ship trying to deal with the fire to end up with the new ship that will take us to Lowe's and accidents that we ship. We need to repair those as well as sewing and and mind the icebergs as well. Sometimes I think we've I think we've touched on a little bit of this one of the key of the critical Oh findings from the CCC report. I'm glad we found. This is a challenge in organisations on Friday professionals. is they don't. I don't know what they don't know again. I think you know we. We befriended with this to find it in a survey that we did. It was really really good on one on hand because we can talk about it and try and help people understand what it means but for organizations and individuals suffering from this. It's very difficult. Because because how do you fix behaviors skills gaps. When you don't know that you don't know you have some They did. Did you see that as a big. Yeah well I I would imagine that you see that as a big problem out there but is it one of the harder problems that we have. There's lots of From a training perspective upskilling vital at the moment but if people don't know that they need this stuff. One of the examples I use is a thing called cloud challenge get ten. Some people put them in a room. Awesome tree words. I knew exposes. What are the three words? Walk is cloud mortis cloud. Yeah I love it because you get a ten different answers until you can to context that's where the CCC comes in with a folio. We try and address up. But I think you doing exceptionally well. I think if you ask the question what's left office. The answer is no such product. If you ask what is your is product. Those are just sweets to sweets other capabilities ability. He's so when you said you don't know what you don't know again I'M GONNA I'm guilty living in the past sometimes for two three four years ago. Nobody was talking about machine learning and nobody has nobody talked about. Ai If you had networks generally you've got after avenue sharing the printer and they were talking about building. multi-modal services in data the centers on the other side of the world that are going to listen to videos index and put closed captions on and let you search in real time. Tell this is science fiction stuff though. That wasn't stuff that we've prepared the generation of it pros who are in the market today for this is net new capability net new skill. It's not only do not know what you don't know you don't know what there is to know because I don't need all of this stuff sealed. Nobody's is more than five percent of powerpoint. Yeah how much of cloud are we using. Half the world doesn't know what format painter does you know how much how much of cloud is baked in and we're going on. I didn't know it did not really seriously we can. We can log in with our fingerprints with our with our retinal. The council It's it's it's a brave brave brave new world it just wanted like is when people coming on call snow and we're expecting it and things change by the minute yes I look at. Why the cost in the Wyman calls now just got sent on the calls? US Club full We don't know what we can use. Type fallout seventy monitors so on Seattle on that for his. We'll we'll just don't realize how big the cloud is and what can be useful. That's a big thing and I think it's a big challenge for organizations or as guaranteeing the fear of. What do we have to use at all? I think there were at the the industry in at the moment is we at least should have in organizations and individuals a base level able to understand what this phase for example Gary. You mentioned them machine learning on a a big thing at the moment with a all I ask to Deok Doc. What is actually today against Watson? Sold us the still being sold under a banner is like science fiction. The practicalities today is far from. I'm a as I think he's a good marketing term. Sofi understand at the base level capabilities today of a machine learning more. You know robotic process automation really two years. We'll probably do better things with it than you know this science fiction type of these technologies. I think that was actually see my wife that just wanted to behind me that was machine learning and AI in operation should not really here but you. But you're absolutely right. You know where where we ought to take. COMPTOIR will be tomorrow are PA robotic process automation. It's like I started using them in routine compensation there you know what even is it. Why do we need it? So it's not just in the skills of the people in the skills and the people who are selling these solutions and then we get into that common language as even the base we had this cloud for the last ten in years. Everybody having different views you pick up those magazines Santa's Bolger's everybody has a different understanding of what it is so it's a wonder people are is. This should be as in a way and with any innovative development You actually wants to have different perspectives and views on what you want however no. I'm guilty as charged. I have my own perspective on cloud And and and it's pretty broad I think and this is what we'll get in an old kinds of courses as most immediate feedback is Oh boy I didn't know it was this big and maybe to drive the point home. Is that people say. Let's move her stuff to the cloud or or let's move with back. That's another thing that another an the idea that I hear a lot of times while a lot of people fail to understand is that the cloud is is is what happens if you ten acts or one hundred acts all the it..

cloud Cloud Australia AI Jen At Challenges Organization Riyadh youtube CCC Brian Development Department Peter Clark US Seattle Nicole
"ccc" Discussed on CCC Talks

CCC Talks

05:38 min | 1 year ago

"ccc" Discussed on CCC Talks

"CCC talks are members from the CC global expert panel now as the name suggests gesture. These folks are panel of global experts. Who contribute to the C. C. in various ways in the development delivery of the promotion? Shen of good practice for all things digital services and technologies that include serious such as cloud big data Iot blockchain a until four. So it's great to have you all here this session. I'm just GONNA ask you briefly to introduce yourselves for our listeners. In about thirty seconds from the top there. You're just over two for thirty seconds. Okay thank you are pretty introduction. Okay Hi I am. A cloud service management consultants for three days a week helping. It organizations go into the cloud. I make the best out of it. They are and two days a week. I am a trainer for Professional Cloud Service Management and service management and not in East Lawrence where I do training for three days in the week Nichols opens in the same. Few basically empathic so right at the coalface. They're fantastic Brian again. Briefly a little bit about Self Brian Okinawa. Qa trailing in the UK. I'M A job title technical T. You needn't principal technologists than I responsible for hybrid on multi cloud environments on specialized. VM where some tastic hybrid were there that might pop up in a few minutes. We'll Peter Hi. My name is separate overnight. In about ten years ago we started the development of was now called gold cloud technology associate or not that was caught essentials. Since then I've built up a business as a trainer and I was probably one of the most experienced clouds trainers worldwide since then focusing on cloud and cloud security As of last month I barth time associate professor the University of Utah of appliance in guess what Cyber Security and cloud thank you mark. Thank you Peter. I had hair debt notification of congratulations on an appointment. They're I think they're in good hands. I think so great and Gary Yourself Grieving from Perth in Western Australia aaliyah. My name is Gary Fielder worked for an organization called DOS. We're also learning partner. We are the only multi cloud training provider in Australia. able to offer Google cloud. Aws and micro cloud training as well as a cloud credentials consequences as well we'll see the largest it provider. Cybersecurity is my current pet thing. I have a little mission to be the number one cybersecurity provider in Asia. Fantastic fantastic so best of luck with that I'm sure you will achieve that. As referred to mentally of hybrid cloud multi cloud of this library does a lot of overlay there even mention of Eitel to make it onto some a uh-huh shortly getting off in this session of CCC talks. I'm we're going to focus initially on the report just released so our are CCC Global Digital Skill Survey Twenty nine in there. We've identified three critical findings and also a essop lamentable findings as well On they've looked at a broad spectrum but we focus on areas. We remember see. I am all culture individual Joel and organization and the impact of all this technological change driven by cloud and then all these new cloud services and so. I think what. Today's I guess we're going to look at some of these. Findings explore them a little bit more and see 'em insights. We can gleam to open things up the impact heck of changed now. It's been driven by all this new. It technology cloud saying this all over the years but there's an impact on the organization that then impacts people's I'd impact culture from your experiences with your organization. You're working with 'em how you saying that affect the people side of things within organizations. I think I think it's easier than ever before to adopt technology you would an ID and password. I heard you can get into all sorts of Safra Service which is quite easy but the impact electrically now neither to the business or entity. It function what we're aging is an impact on people. Any comments on that from your experience from erases at this is Brian. Yeah so what we've seen is with people. Moving multiple based technologies analogies where finding the A lot of people resisting the change owner than the one that stole data in the cloud. Because it's unsecure they're also fighting as as well. I like the no show for being spied on by senior management. So What we're seeing when we people our Cole says it's a theory of change? Yeah I think fear of change but also I think that you said in there There's trust element as well. I think isn't there. Do I trust this cloud or software or this thing. First of all data is stored and I think ultimately do I trust. This will probably do what I'm doing today in the future element there as well. We got the skills to do this. Brave new move over to the cloud. If you think back three years ago we'll rushing getting latest version version of Windows Server. Worry I can tell you that..

cloud Professional Cloud Service Man CCC Brian Okinawa Australia. Gary Fielder CC associate professor principal Peter Safra Service Asia Aws Google Eitel UK partner
CC Sabathia reaches 3,000 strikeouts: Is the lefty eventually headed to the Hall of Fame?

WAOK Programming

01:36 min | 2 years ago

CC Sabathia reaches 3,000 strikeouts: Is the lefty eventually headed to the Hall of Fame?

"That only seventeen pitchers have ever reached in major league baseball history. Think about that the number of guys who have pitched in the big leagues for more than one hundred years. We're talking about a gain that spans more than a century. But only seventeen pitchers have ever recorded at least three thousand strikeouts. And now CCC bath joins that But to hear him talk about the pressure. And it's all I've been thinking about wanting to get it out of the way. So he can focus on the rest of the season on the Yankees in two thousand nineteen. I didn't really think about it that way I can understand the pressure of hearing about it all the time and people asking you about it all the time with adds to it, especially in a media market the size of New York. But I can't imagine the angst associated with it. When eventually you're going to get there as long as you stay healthy. And of course, he he's struggled with injuries of bunch over the last couple years. But even starting this season injured. You're one of only seventeen in the history of the world ever to do this. And only the third lefty pitcher. Ever to reach three thousand strikeouts to me that is incredible. I don't know that I made an elite group of anything like that one of only seventeen people in history to ever accomplish, this one thing awesome hats off to see about the, and if there was any question of whether or not he was a hall of fame pitcher, this certainly stamps it

Yankees Baseball New York One Hundred Years
Yankees' CC Sabathia announces retirement after 2019 season

Generation Bold

00:17 sec | 2 years ago

Yankees' CC Sabathia announces retirement after 2019 season

"A nineteen year. Veteran of baseball's major leagues is announcing this upcoming season will be his last Yonki great CCC Bhatia holding a news conference yesterday. Focused on China and have afraid of Hannity. Talk. This thing off

Hannity Baseball China Nineteen Year
Elon Musk, Thailand and Florida discussed on Orlando's Morning News

Orlando's Morning News

00:56 sec | 2 years ago

Elon Musk, Thailand and Florida discussed on Orlando's Morning News

"Three seven eight zero seven nine seven universalroof dot com ccc oh five seven one six five with approved credit now now now the three big things you need to know three former tropical storm beryl is little more than a remnant low near the lesser antilles but tropical storm chris is slowly gaining strength off the coast of the carolinas expected to turn into a hurricane later today neither of those systems though poses a threat to florida billionaire inventor elon musk has what he claims is a tiny kid size submarine that he hopes could be used to help rescue the remaining boys trapped in that cave in thailand and new this morning a fifth boy has now been pulled safely out of that watery cave one happening today in his latest primetime event president trump will give the rows of these supreme court to a man or woman to replace retiring justice anthony kennedy you'll hear it live tonight at nine here.

Elon Musk Thailand Florida President Trump Anthony Kennedy