What makes a good leader? What are the skills, qualities and basic characteristics individuals need to organize, co-ordinate and manage a team's path to success? Listen up for essential info, testimonies, research and theories on the business of management, aired on leading talk radio shows and premium podcasts.
Lordstown Motors Executives Reportedly Sold $8M in Shares Before Bad News Broke
"Top executives at electric truck startup. Lordstown motor sold more than eight million dollars in company stock in february according to regulatory filings. That was just weeks before lordstown posted. Its first year end results after going public and its financial results. The company reported a net loss of twenty three cents a share for the quarter more than double analysts expectations. According to factset auto industry reporter. Ben foley has more. I think what stands out to is that at most companies there would be a blackout period prohibiting these types of trades so one of the people trading is the chief financial officer the chief financial officer. I can't say for certain but presumably. What have some knowledge of how the company did in the quarter that had closed a month before in order to avoid the appearance that that person is trading on that information before the rest of the market knows about it. Most companies prohibit that kind of trading in that space. These trades basically. They do not appear to have happened as part of a kind of prescheduled plan and they come basically before a bunch of bad news about the company comes out today. The company's stock fell about five and a half percent to ten dollars and seven cents. Shares are down about fifty percent for the year. Four of the five executives declined to comment through lordstown motor spokesman the fifth former chief financial officer. Julio rodriguez could not be reached for comment last week. The company said a special committee formed by its board concluded that the executive stock sales quote were made for reasons unrelated to the of the company
Having Hard Talks Are Easy
"We are gonna talk about having the hard talks and this is probably the most or the least. I should say the most least favorite thing A leader can do or wants to do yet. It's the thing that drives you crazy. The most is people not doing the behaviors you need to do. And so let's just start with stop paying a prepayment penalty on development because when you don't address issues and have the hard talk. That's what you're really doing you. You wanna get your team to certain place and be successful of horse but when you're not addressing some of these behaviors especially the hard behaviors of what they're not doing or how they're annoying people. Maybe you're most productive person on the team. You don't wanna disrupt the workflow you really paying prepayment penalty on develop in other words. You're not getting where you really wanna get with a team. You're willing to sacrifice allowing some of these behaviors to go on to get what you want. So why are these talks so hard to have in. One of the reasons is yourself as the leader. It is not so much most leaders. Just wanna be light but the don't want to be dislike either and that's a different thing when you're going out of your way to just be light and just doing things for people that is not the same as not being hated being tolerated being respected We don't wanna go there. We don't wanna be the hammer yet. The behaviors that are happening are the things that are really holding your team back. Maybe even holding that person back so the question is. Are you really leading without having hard talks because the reality is whatever behaviors that is allowed to occur that is allowed to continue. That's what's really in charge. You might think you're in charge. You may kinda semi sorta address things and thank. You made some headway unless you've really had those talks you really set those boundaries. It's what you're allowing to occur in charge. What the team knows to be true about what's going on in the environment. So you've got to start having those talks and really setting those boundaries in protecting
Ellen Bennett: Are You Creating a Product People Actually Want?
"Up. I we've got our conversation with ellen. She got her start by saying we're going to make the best aprons ever which was a bold move considering she didn't even have a business. Yeah i have. I had a passion about it. I was needing it myself. So is very much a situation where i wanted to fix the problem i had and i was also working at two of the best restaurants in. La and their uniforms were terrible like they were paper apron. They didn't fit well. Nothing was practical about it and yet it was such a commodity like nobody thought to make it better. And i wanted to make a better and so i started with this dream or kind of north star which was make the best apron that there can be full stop period. I wasn't thinking about. Is this going to be wholesale is this can to be retailed. Dita a be. None of that was part of the equation. I was simply like obsessive on the idea of making something that worked. And i'm actually really glad that i started it that way because it helped me focus on what was important which to your point is fantastic. Product like fantastic product lifts all ships if you will if you have a great product. You're going to be successful if you're fixing a problem but if you have great marketing and not agree product like little harder to make it happen out there. Great marketing will just make a bad product fail faster. And i love that idea. You've got to start with a great product and when you first started You had what you call a grit a willingness to fail in the courage to stare errors in the i. I love that. There's a theme and all of that. So tell me how all of that connects when it comes to creating great product absolutely similar to your to your first point on the humble azam. I was always willing to talk to people but also willing to learn. That's my formula for humble enthusiasm and when you think about success it's includes a lot of failure and the failure part are where you learn the most so every time i delivered an order. That wasn't perfect. I learned something. And i was getting something from it and my willingness to stare errors in the i helped the evolution of the product because instead of ignoring people in saying no. It's not actually. It's on you like you probably just didn't wash it right. I would say you're right. We're so sorry about that. we will take it back. We'll fix it and it made all the
Have You Lost Your Edge During Lockdown?
"But i know for a fact that i had definitely lost some of my age during these various lockdowns that we've been through and for us are still going through a simple list of tasks that would once upon a time. They knocked off in an hour or two now seems to take me a week to get done. And that's not just because i'm stretching it out to try and fill in the week. It's because i'm lacking the motivation. The focus to get even the simplest tasks dumb. But i think that's to be expected. I think the k. Lesson out of that is not to beat yourself up over it first of all because a number of people going through the same think it's unavoidable. These are trying times. But the important thing i think is to make sure that you don't necessarily even maintain your edge just that you stay in touch with that age. Think about it like a football game or tennis match. No one side has ascendancy for the entire game. There's always in eben flow in that game the key when the tide turns against you is to make sure that you stay in touch with the leader so that when the tide and the momentum swings back your way you're able to claw back those losses and so in the context of your work i think the way to get around or to cope with it to get through. It is to sometimes submit a d. plus piece of work not an a plus piece of work like you used to. Maybe you actually have to submit something that is subpar. Not great not ideal. Your boss ain't gonna love you but it's much better in my mind to submit a d plus piece of work during these trying times than miss the deadline completely. And that's probably not the answer. A lot of you want to hear a lot of you would like to hear. I just go and do that. Motivation 'cause that time management course and then i'm sorted maybe can there may be a solution out there for you. I know i don't work that way. That sort of stuff doesn't work for me. I know what i need to do. I just after get down knuckled down and do it so to me if you're having trouble maintaining your age or you feel like you're losing your age during these difficult times. We're going through right now. Even obsessed and focus on maintaining that age focused on just staying in touch with edge just enough so that win momentum swim swings back your way. Then you're able to get that edge back you
The Surprising Gift of Doubt With Marc A. Pitman
"Gonna be talking about your book today. Book called the surprising gift of doubt using uncertainty become the exceptional leader. You're meant to be and the theme of the book. Really resonated with me. And i i i think for a lot of people which is that. It's about the importance of developing your own personal style and nor to serve as you said your own unique way of operating in the world. It's something i'm passionate about. I write about my next book coming out. February twenty twenty two is all about this which is if and more from a sales focused. But yeah if you want to become the best version of yourself in whatever you're doing is you need to sort of seize. The autonomy will and experiment and dad. Develop your personal style and unfortunately so much a sales. These days is oriented towards. Well how can i make everybody else. Yeah operate and sound just like everybody else supposed to becoming the best version of themselves. And that's i think part of it's because you can manage that so as a sales professional if you're good sales usually we get good at something. And then we're promoted into our level of incompetence there so the good salespeople who are really liked the sales process getting managing sales sales people and aren't really good the management part. Because so they try to make mini. Me's trying to force people into their own kind of sales outfit which doesn't fit. Yeah what it surf supported these days by the fact that now if so much technology that we're able to really have more insight and transparency into the selling process and we could say. Oh well we can pick out the unique things that jennifer does our number one salesperson. Now we're gonna coach everybody in these specific things to be just like jennifer as opposed to saying. Let's yeah what jennifer does interesting. This could work for you. Once you experiment with that and may put your own spin on it and then integrate that into your style as opposed to this is what you need to be
Leadership Lessons From Trekking up Mount Everest Twice
"But i love the story you told during your x speech where someone said. Well you went to everest. But you didn't get to the top choices. I guess she didn't get to the top ever so you can tell a story about being i think. He was at j. P. morgan or smith barney. Right j. p. morgan central. Tell that story to our listeners. Because i think it's brilliant story about failure and success. Yeah so so understand when we got back from the mountain in two thousand two as the first american women's expedition sponsored by the ford motor company. Because were the first team of american women attempting this mountain. We had a lot of media coverage four hundred fifty media outlets fodder climb and then we didn't make it and so we had to go back and do the big media tour talking about this failure and it was such a public failure and to have to talk about this failure constantly. All these media interviews just felt like a punch to the gut right because everyone was so focused on the fact that we didn't make it and i really internalize that failure. And i went to dinner party when i got back home to san francisco and the host of the dinner party was introducing the gas and he said oh. Hey this is my friend. Alison she just climb out address. And then the guy that was sitting across the table for me. He looked at me and he said oh no way. That's awesome all the way to the top and i said We'll know unfortunately we we were forced to turn around just a couple of hundred feet from the top storm. And he said oh so. You didn't climb. Mt ever and i was like. Oh wait. hang on hang on. I told mow story about how we spent two months on that now and we just had super lousy luck with the weather. You know we were just a couple of hundred feet from the top and had to turn back and gave him this whole lecture about getting to top optional. Getting down as mandatory and he said that's all great and everything. But here's the you know. The bottom line is if you're in at the very top then you didn't climb it. It doesn't count. So i just i was like all right What do you do tough guy. And he said. I worked for j. p. morgan so of course i replied with Oh no way you are the. Ceo of j. p. morgan and he said no. I didn't say i was the ceo. I i work in fixed. Income trading my said. Oh well then. I guess you don't really work for j. p. morgan do because if you're not the very top that it doesn't
One Minute Leadership Thought of the Day - Grow Yourself
"Should you turn that frown upside down. Welcome today's leadership. Thought of the day brought to you by the leadership lifestyle podcast. So you've heard the old expression that it takes forty seven muscles to frown but only seventeen to smile. Actually new research has shown that it takes only twelve muscles to frown and eleven to smile. So what are we to do that almost even well. The fact of the matter is the choice is yours on how you want to view things how you want to look at the. But here's one thing in order to have no emotion to not care take zero it. You're saying well of course it takes you don't care but it takes zero muscle inflection to have a blank face of not caring either way you get to decide how you're gonna view things what you're gonna do how you're gonna approached off no matter what's coming at you you get to decide to respond and that is one hundred percent to you
Biden Elevates Tech Antitrust Crusader Lina Khan to FTC Chair
"Multiple reports this afternoon, say Lina Khan, a critic, a big tech is expected to be named the chairman of the Federal Trade Commission. She was confirmed to the commission by the Senate today. Senator Elizabeth Warren says cards appointment opens the possibility of big changes, including already trust enforcement and fighting
Want Influence? Get Power!
"Start with this idea of power and what power is and one way like you said it's been studied for many many years One way that we can think about power at least as it relates to leaders and managers and organizations is that power is the ability to influence the behavior of other people and also to resist unwanted influence. So you can get people to do things. Give people the behavior a different way while also not changing the way you behave because you can resist that unwanted influence in an important thing about power is just because you have the ability to influence other. People doesn't necessarily mean you choose to do so. Yeah so and also if you're never influenceable by somebody you're going to be really left behind. It's important to have good influences in your life right. You've got to yourself up. You know if you if you get married. And i'm pretty sure this evidence based i'm going out on a limb here if you get married and allow your spouse to influence your behavior at least for me. My marriage wouldn't have lasted very loss. There's a lot of give and take in a in a spousal relationship in any relationship. And i think your point is is really important to emphasize here that you know just having a position of authority doesn't mean that you resist all influence. That is the dumbest thing you could possibly do. Probably or at least one of the things you could do as a leader if you're not allowing yourself to be influenced because you have to be a constant sensor of things going on around you you know in my leadership positions that i've been part of you know or if had the privilege to hold you gotta listen to people and you know if someone brings you a good idea and you know you resisted just because that person doesn't have the power or you wanna show your power that's silly now. Think about resistance of this. Let's say there's a big bullying school writing or bullied bully workplaces. You got a big bully in the workplace. But you've got some dirt on that person and so he believes everybody else and all you do is have to look at that person and they just like cool it or walk the other way and nobody's gonna mess with you like dude what's going up. You know jim bob over here you know. Just come walk where everyone's that believes malone
Why Every Leader Fails Without Community with Dr. Darren Whitehead
"We were made to be around one another This something about the full embodiment of being with one another. That is the way that god is actually designed us. You know when you're physically with someone. There are terabytes of information that is going between brain to brain and it's spacial communication and it is the the things that you sense emotions and you you just have like the so much of communication is nonverbal so when when we are in the presence of one another that is the maximum level of communication flow when you reduce it to screen and you say you face timing now. You're looking at megabytes of information that is going by you. Don't have that same spatial. Understanding is you have when you're in the presence of someone within if you then reduce it to a phone conversation now you just hearing you not seeing and so you're not actually even getting to to what someone's facial expressions you know what i would to discern what they actually meant by something because he just hearing the audio within when you reduce it to say an email you just talking about bites of inflammation and you having a difficult time disowning you know. What did they mean by that. Well then you get even less than that and you start looking at a couple of characters on a text message you say we were made to be able to discern one another's presence and communication by being in the presence of one another and we've been essentially stabbed of that for the last year. So i think people are lonely. I think people are missing reference group in other words than the missing. What natural relationships do when you with one another as you kind of your reading people's response on how they receiving you and that in many ways coat-tails things that you say or things that you say. You're you're working on huma. All of that kind of natural interaction. Motion shared experiences happens in the presence of other people You don't get on zoom. You don't get that on a phone call. You don't get that on email to the degree that you when we are in embodied space with one another
Should Business Leaders Receive Bonuses for Good Behavior?
"Of the UK's top 100 corporations now pay their chief executives are bonus for meeting environmental, social and corporate governance standards or in other words, says Martin White of the campaign group U. K Shareholders Association. For running the business in a responsible manner. I think that if you're paying somebody to run a company, you shouldn't give him a bonus for doing their job properly protecting the environment. Combating climate change, looking after your workforce promoting diversity are not ripping off. Your customers are surely just part of the modern CEOs job, he says. If you've got an executive who won't behave well, unless you get in the bonus Should you really have them? Managing our company's Annabelle Denham of the Free Market Institute of Economic Affairs, also has doubts about the ethical bonus. She thinks it looks suspiciously like a ruse. I do you think that this is just an opportunity for companies to pay this? Here's more without being lambasted by social media and the public executive pay hikes are much easier to defend when they're tied to a worthy cause. But do you think that this ethical bonuses quite a neat way for businesses to deflect criticism, criticism of executive pay that's ebbed and flowed in Britain over the past 30 years.
Hara Allison's Powerful Personal Story
"Talk about some of the work that you do some your series and then some of your experience in the past in graphic arts share actually my twenty four year old daughter at the time had an idea. She follows this site on instagram. Called be more and it's about you know. They hold up signs where they say. I'm more than my diagnosis. And so she suggested. I paint words on her back of who she thinks. She is not necessarily what she looks like. But that photograph sparked a series. And i had twenty eight women take part and the words were just amazing and beautiful and each person that came over. We sat down and talked about the words. We discussed them. One person was survivor of domestic abuse. And her words are strong loyal safe. Just it ran. The gamut one lady has stage four cancer. It was really really emotional and beautiful and watching. The women claim the words that they were beautiful. You know most of the women were overweight. I just to see them claim who they were and not what they look like was really really beautiful and powerful specify the series it after that i did one for men called real men real man. Something like that anyway and it's so interesting who feels called to participate. One of the men was a transgender man. And that was so cool. And another was paraplegic. I just really love who feels called to say. Seaney notice me and hear me. It's really lovely experience. Wow how moving for you and the individuals partic- yeah. I feel that connection. Yeah what a connection that you're creating and i'm sure that comes out in the artwork right and i think so. They feel really empowered. Most of the women in the seamy series bought a print to put up in their room or the one who was domestically abused. Has it on her bathroom mirror so every morning she can remember those words
Opportunities Have Expiration Dates
"Opportunities have expiration dates. Brilliant line. I don't know about you but usually i realized that my milk has an expiration date. But i've never thought about opportunities having expiration dates. I believe it's profoundly true. Let me give you couple of examples. Friend calls you on the phone and says they have a ticket to a concert. They can get you a ticket but got thirty minutes to decide to decide now whether you want to go to the show or not. Someone sends you a message and says an old friend is in town. But they're leaving tomorrow. You want to see him. It's gotta be tonight. Opportunities have expiration dates. Those are obvious question. Obvious situations where you might see that. But i have some questions for you to think about this idea a little bit further. Have you ever missed an opportunity because you are unaware of it. Have you ever missed an opportunity. Because you let it fall down your priority list or have you ever missed an opportunity because you delayed or stuck in analysis paralysis. Well unless you are dead or delusional you got at least one. Yes to those three questions probably more than one. Yes to more than one of those questions now. Not every thing. We run across is obvious as the ticket being available or the friend being in town. Sometimes we don't know there are opportunities because we don't notice them which could be because we're not looking for them which leads me the first of two big ideas to help you take advantage of opportunities. And here's the first one you have to have opportunity radar radar simply means that you are noticing scanning looking for expecting to find
How to Negotiate With a Narcissist With Rebecca Zung
"Find yourself a lot of time saying what is it that they want you know. And that is the flaw in the design when you are negotiating with a high conflict personality. Because is they're not looking for a resolution. They're getting narcissistic supply from watching you. Squirm from jerking around. Moving the goal posts seeing you be intimidated. That's the payoff for them. So when you're sitting reasonable person sitting on the other side going. What is it that they want. I'll just give it to them. Well go ahead and try to give it to them. And then they're going to be moving the goalposts and they're going to be saying well now that's no longer the deal and i changed it because you did this. You waited too long. Whatever they want to stay because the end game for them is that there is no end. And so that's Flon thinking of a reasonable person right from the get go So you have to understand that narcissist actually the easiest personality on the planet to understand their only driven by one thing and that's narcissistic supply. What is what that is anything that feeds their ego. So nurses have no inner sense of value. I always stayed there like the hollow. Chocolate easter bunnies like they look nice on the inside. They have nothing going on him yet. You know announce it look nice but nothing on the inside so you you have to remember that. There's like a hierarchy of supplies of them and great a diamond level supply for any narcissists is image. How do i look. I look to the community. How do i look people i respect. How do i look to people that. I think are more prestigious than i am Somebody that i want something from my please. My coworkers workers you know you name it but image is always gray number
GameStop Taps Amazon Veteran as Its New CEO
"Start. Not only did the company report first quarter earnings, but it named a new leadership team and has details on an SEC probe are pretty Gupta. Has been following the story and a new CEO for Gamestop Creedy, a long time Amazon executive. Absolutely Emily. We know that Ryan Cohen has been really gung ho about being able to compete with amazon dot com and he kind of got his wish list. Take a look at this. The CEO and CFO are both Amazon veterans. So that's actually good news in this kind of big e commerce vision, But Keep in mind. Investors don't actually have the full picture yet of what that vision looks like just that we're on the way to that. So that's one piece of good news for those folks who were kind of expecting games have to enter this new digital Asia. We got some other news as well. Net sales for quarters for the quarter, topping analyst estimate. Someone skip to a bullet point here, right to those may sales numbers increasing by a whopping 27%. Year over year. But keep in mind Emily A year ago, no one was going to malls. No one was spending this kind of money, so that's a very crucial number to see if they can keep up that kind of momentum. That's the good side of
Ford CEO on the Future of the Automative Industry
"When bill ford offered you the job as the ceo. Did you have one condition to him. I said bill About the racing goes. I like a ceo with petrol in his brain and his veins. So we're good. He's like yeah. Yeah boy was that a lift off my shoulders. I got on the mealy on the phone with my race team and said we're good. We're okay so you knew you had to have that racing in in your life. Yeah i mean. I hate to say it but i think there are things you gotta stick up for your family your loved ones or you know your hobbies when it's all said and done you know you have to have who you are you have to feed. What makes you you. And that's one of the things that makes me me. This shows longtime love in so many ford customers longtime love with the internal combustion engine back now at ford is the ceo. You're actually leading the electric revolution. Despite before being frankly head of the whole industry in being a spokesperson for environmentalism for more than two decades now the management team finally caught up with bill strategy strategies to electrify our most iconic products like mustang or f. fifty and and i would say as someone who's grown up in the car business An electric car is just a better car to hear you say the electric car is a better car is kinda shocking. I had to get there myself too. But you know i give you are just objective about it for a lot of people not everyone but a lot of people. It's got more interior room for the same amount of overall length. Also you remove forty percent of the moving parts and the parts of your removing the most complicated most expensive ones to repair like engine and transmission. They're gone So too much simpler vehicle as much more simple vehicle to make. It's also a digital vehicle. So you could update it over the air. You don't always have to come into a dealership to get it or improved now for someone who lives in rural texas who wants eight hundred mile range. Yeah probably not the best solution but for a lot of customers who used their vehicles Maximum couple of hundred miles. It's actually a great
How Being Yourself Makes You a Better Leader with Minter Dial
"You call yourself. I have seen that. You sometimes call yourself an elevator and you just use that word. So what do you mean by that. I love that idea as you just hinted at it so. Open that door a little bit further all right. So i when. I did my Documentary film. I went on a do they do these festivals and hope you get exposed and maybe win a prize so one of them was in charleston south carolina and i arrived funny stories. I ride on the airplane. I didn't have anyone sitting beside me. And is the first time. I was upset about that. Because i never. I didn't have someone say so. Sir what are you doing here. Well i'm here for the film festival festival. I didn't have a chance. Say it anyway. Old news i the following morning jetlag went on a run around charleston and as i was running around i i saw a big bungee cord which i put her on my waist and i i went running on because it was just lying in the street and i went running on and all of a sudden i saw a big sign that was upside down. I ran over and my curiosity. Got the better me. What is that sign. What does that sign telling me. And i went running back to turn it over and it an elevator sign in the middle of a beautiful park as well as crazy so i ran back home with the elevator on the bungee cord and i finally said right. There's something's happening here. And it struck me that i needed to fine-tune my my my north star phrase to be someone who elevates the debate and connects people dotson ideas and so that the elevator really comes from the elevator sign. So it's my monica. It's it means something to me. And i'm trying to use it as an helping the elevator debate in whatever activity. I'm doing
Pipeline CEO: Ransom Payment 'Hardest Decision' of Career
"The colonial pipeline's chief is defending his decision to authorize a multi million dollar payment to hackers last month Joseph Blount says it was his call it was the hardest decision I've made in my thirty nine years in the energy industry the F. B. I.'s urging companies not to pay ransomware demands fearing the payments will just encourage more attacks but Blount told a Senate panel the pipeline shutdown led to a gas shortage in much of the eastern US he worried about how much worse things would be if he did not agree to pay that's an unknown we probably don't want to know and it may be an unknown that we don't want to play out in a public forum the justice department's recovered much of the four point four million dollars colonial paid Sager mag ani Washington
How to Negotiate with a Narcissist and Win with Rebecca Zung
"You have a lot of experience negotiating with narcissist and you've also you've already shared a lot of tips tools tactics and different things. But what's a secret like what's one big secret to negotiating with narcissist. It will be really helpful for us to know. i already told you about narcissistic supply. So but it was in the narcissist brain in their world. They and they don't even consciously think about this but they have. There's a hierarchy of supply for them so there is a form of supply that ville keep. They'll protect they'll do anything they have to to keep. And that's usually wrapped up in how they looked to the world how they looked to people. They respect how they looked to mediators. Judges lawyers anybody in the process. It might be their employees. it might be their employers. It might be neighbors friends. It really doesn't matter. But there are certain people out there in the world that for the narcissist they will do anything. They have to to maintain their facade of looking perfect. Wonderful wonderful in front of those people. Then there's what i call it. The diamond level supply. And then what. I call the coal level supply which means it burns it gives them energy and of course they wanna keep it. It's definitely valuable for them. But that's the supply that they get. That i just explained to you. In the negotiation with a are jerking people around and controlling the process and making everything difficult all that sort of thing so that really. The key is building a strategy and leverage that actually threatens a source of narcissistic supply. That's going to be more important for the narcissistic keep protect and retain than the supply that they got from jerking you around and making you miserable and the key is going okay. This is going to happen. You're going to be exposed and therefore they'll have to let go of. It won't be worth it to them anymore.
Breaking Through the Male-Dominated World of Tech With Jo Lambert
"One of the things that i think we we both know. And many women no is the lack of women in executive positions It's finance especially in technology. So what would you say you did to cut through that technology ceiling. I should say And really thrive as a leader. So one thing that i think's really interesting about actually all of the women in in technology finance and other industries that are predominantly male dominated. I think the thing that really is most interesting is. It's not one thing that defines or creates the opportunity for you to be out of cut through. It's it's a series of decisions and the various people that you meet that you interact with that actually ultimately shaped my experience in a in my and looking at other other colleagues and other women who have been successful they share similar stories. You sort of can create these different opportunities to loan and try new things. And i think there's a couple of pieces that contribute to that one is creating that Network of trusted advisers and supporters. Who you can bounce ideas off to is not being afraid to crowd source for ideas and recognize that you most things that you encounter at work actually in life someone else's sold before so one thing that i i wish i'd learned earlier. Is that power of crowdsourcing and the power of asking people how they solve problems like whether it be making a decision or getting a job or asking for an expanded role or responsibility all the way through to handling challenging. Hr problems or you know difficult relationships with teammates and things like that so i think that building that network is really critical and being confident enough to utilize it and as i said a crowdsourcing is something that i learnt probably about ten or fifteen years ago. I wish i'd done it. When i was younger.
Jeff Bezos Plans to Be on Board First Blue Origin Human Space Flight
"Richest man wants to pioneer space tourism but has lost out to his rival Elon Musk's Space X when it comes to contracts from NASA. That's the BBC's Rory Caitlin Jones. Google is being fined €220 million by Francis antitrust watchdog for abusing its dominant position and online advertising search engine giant is also promising to overhaul the way it's platform is used for buying and selling digital ads. In France. This is town hold ICOM. Nearly 3000 employees of although truck factory in Virginia are back on strike, and it doesn't look like they'll be back on the job any time soon, the United Auto
Promoting A Team Member To Customer (You Know, Firing Them)
"You have to promote a team member to customer and yeah. I guess it's a really nice way of saying you're fired or you let go and it's never easy to do no matter how righteous it is or how needed necessary. It's not fun thing to do when you think about things like the the apprentice show or we all sat there and just just couldn't wait to see who was fired next and of course it was reality. Tv wasn't really realistic. By any means. I get all of that or how the movie up in the air with george. Clooney were his job. His company that he worked for was to help other companies downsize. Could you imagine just traveling around. I know again. It's a movie but those positions were real might still be real that they pay other people to go fire people in other companies. I can't even imagine being in a company like that were. They couldn't do that on their own front about it. Can you just imagine if that's what you did. Is you traveled around ending other people's careers. You could grow yours because really firing starts with the leader in the sense of the word from the hiring process the on boarding process coaching daily. Showing your team. How to win Do you even have a structure for people who aren't performing before you just cut them. Loose is it's easy in a sense for example on a sales team because you have really hard data that's immediate. They're either hitting a sales quota or not were. Maybe some other jobs are a little harder to quantify and say is this person really effective or not so. Do you have a structure in place that really encompasses what they need to be winning in order to say. Hey you're effective. You're you're making an impact in our company or not and when you don't do that if you don't really address it because you're you're worried about. Hey who's going to do all this work or a. There's such a great person and all that other kind of stuff did you create a quinton stay mindset with a lotta people
Michael Jackness Compares E-Commerce and Affiliate Sites
"Being cutting edge above being a first mover advantage like the people that can get there. I know they're doing and hang onto it. I mean there's a lot of different opportunities but what's interesting. Is that you now believe that. E commerce is actually better than affiliate marketing and affiliate sites in some ways and in some ways. It's actually worse kind of. Let's talk about both of those size. Like why is e commerce better than affiliate sites in also. Is it worse. I think when you you've done both you can obviously compare and having the pleasure doing affiliate marketing to begin with. I think that there's this relationship when whoever you are your marketing for need you way more than you need them and as they get bigger the relationship kind of flips its head a little bit and so there was a lot of times where we had worked really hard to build up affiliate pages reviews and etc Legitimate pull out work into it and felt like we were partnered with these people but at some point of being counters like alley really publishing. It'd be paying these guys that much or at all and they reduce or eliminate their affiliate program in you realize how little control you have over your destiny at that point in. It's a pretty brutal feeling that a brutal feeling and one thing. I kind of want to dive into is some more details about e commerce. I but what's specifically worse about a phillies sites via e commerce. You don't own really anything except for the content site and you can build a brand and you can own the content. But if you're type of affiliates site that is built around let's say online poker you're sending traffic to the number one and number two poker room and it's all based on reviews that room or things that you've done about that Then that goes away. It's you know kind of a kick in the in the rear amazon's
Developing for Intent: Joe Bradley on LivePerson and Conversational AI
"We have the chief scientist at liveperson. Joe bradley joe. Welcome to the show. Thanks salver it's nice to be here. How are you good good. So i feel like everyone on earth has used live person whether or not they actually know that they have but for those who don't know what is live person. Yeah no. you're not uncommon to see realized that there's sort of a lot of people either technology to now. We have thousands of brands that we work with and have been doing so for a number of years but we up until now have largely been like under the brands right. So so what we do. Well lifers does. Is we have a waiver. Brands and customers to communicate with each other and on the customer side could be inside an app messaging brand. You could be a you know texting sms. you could be talking online and japan. You could be on we chat right you could be making this connection really in lots of different typically messaging style venues i on the brand side. They have an agent or an automated system. It'd be sitting in a context under somewhere these days. They'd be sitting at their home communicating with you. I and they're using our software to manage that interaction and brings all caesar's of course to find you automated ways for to talk to their customers. Which is one of the exciting areas where we're trying to invade. Yeah in talk a little bit about that specifically because you know when i think of a customer service why we call it. A customer service centre tool You know you mentioned before that i can wear. I'm choosing to communicate with the brand's customer service response whether it's social direct chat like you mentioned or opening up. Those self-help portal's brand side was like. Hey you wanna talk to an of those things open up. You wouldn't think that we would need conversational. Ai or anything like that. Because i'm talking to a person but give our is an idea of what it is. You are accomplishing over there. That's transforming experience because it's no longer just oh instantly talk agent. And that's that's that it's you know i'm typing things in your finding information more readily available to me possibly on the agent signed. Give us an idea of how a i plays a part in this because it's no longer just like you said it's no longer one to one. I'm just chatting with somebody. Yeah i mean there's a few different ways right so so the most obvious way is when you speak with one of our brands you might speak with an automated customer service agent or you buy college pod bot people use different names for these things and our customers build these on our platform trying to create experiences for their customers right. So so that's kind of a thing where it's where. It's the most obvious now where it's less obvious as you said you have agents working for the brands. You might get a hand off from a chat. Audra elevated agent that handoff contains some information and it so they can help you rather than have to make you say everything you've already said again or type everything typed again they'll get the relevant information in a timely way and be able to you kinda start the conversation warrant which is the experience we all
Joshua Miller: The Lies That Keep You From Our Greatness
"Title of the book is i call bullshit. Live your life not someone else's and why i chose. That title was purely. Because when i look at the twenty years of working with leaders and individuals across the country And i've read the books. And i subscribe to the models. I've i've walked on the coals. I've been to the seminars. What i found. Is that a lot of these. Books are great in content. They're great in awe insight but sometimes they lack on the substance of application. What do you actually do with what you just learned. And for me. When i was toying around the idea of writing a book Some people approach me a couple years ago as usual. write a book on leadership development or executive coaching. I said It doesn't with me. There's enough books out there to do that. And as i've been thinking about writing a book for close to three years it hit me. One day where i realized what's missing And what. I would like to read personally as a book that just cut through the bullshit that takes the essence of all of these. The great work that that that people in our industry have done but just D- complexities tapes it. Distills down to what's the bare essence. What is it telling you. What is it teaching. And then how do you go. Apply it because an insight without application is is really just an insight. It's nothing else. So i call bullshit is is has kind of a double meaning. It's one is. I call bullshit not so much on people or the industry but it's really on the conversations were having and it's time that we stop living lies and really start asking ourselves pertinent questions. We gotta get more curious about who we are what we're doing. Stop complaining stopping a victim and start getting curious around. What can we do about it. And that's what this book is really drives home.
Skipping The Line and Monetizing Your Interests with James Altucher
"Skip the line is about how do you be not the best in the world at something but okay maybe in the top one percent which is a very much larger group than being the best at something and then how do you also monetize. Whatever it is. You're interested in if you're interested in gardening. How do you monetize if you're interested in making in sports. How do you monetize that. If you if you're interested in comedy podcasting or writing or or finance how do you monetize it. It's not so easy. And so. I wanted to write a book that covered both lanes as opposed to one or the other one hundred percent. James listen oftentimes fire nation. The gatekeepers to there are the ones that are kind of pooh-poohing being like. Oh you can't do that like no. There's a process. You have to go through like no you just got to get into the back of the line and i heard that over and over again when i was deciding to start my first daily podcast interview entrepreneurs and these were from the gatekeepers from cliff. Ravens craft the podcast mastermind. This even from our our dear friend. Jimmy who was my one on one mentor. Guess what they wanted the best for me and they gave me ninety nine percent. Brilliant advice that. I did follow but they were both adamant the john. You cannot do a daily podcast interview entrepreneurs you will fail just what everybody else is doing it in the back of the line. Do a once a week show. That's what everybody does. We need to do as well. So get in the back of the line in just put it in your raps and overtime. Hey maybe it's going to happen. But i said to myself. Does anybody get good at something doing it once a week or four times a month like i gonna put in the wraps. I'm a bad interviewer. A bad podcast host right now. I've never done it before. Let me put in those wraps. And i had the passion i combined. It was skills over time. Because i was doing every single day. Which is james said. Gave me the potential to make some money the potential for that monetization.
Asynchronous Sales Communication With Darin Dawson
"Welcome to the show. Thanks great to be back with you. Man it's good to see you. Yeah great to see you again. So i know there's probably not many folks who aren't familiar with bomb but just in case there's any. I'm sure there's plenty. Yeah so we're a platform that we enable human senator communication. We want you to be face to face more often than more people in the way we do that through video so it very simple free to create video send video through any medium. You might use whether it'd be email text messenger linked in social media things like that and you might think well. Don't those platforms already do that. Yes but We enable you to know what's going on on the other side of that communication so we focused most of our time on the recipient experience. And the how your recipient engages with this type of interaction. Did they watch it you know. Do they like it. Can we get more engagement from them. Can comment on it so You know subject just this one way kind of sending something in waiting and wondering maybe at some points depending where you're at in your career. Did they receive it did they. Do they care. We help you to understand that more. Yeah i mean this is sort of interesting idea never wants to call it a synchronous video usage. Here's a. I like to call video messaging just to keep it simple but i think that interesting. I saw them awake. What's happened in twenty twenty and People serve being fatigued by zoom. Wasn't so the effectiveness of videos. They're saying yeah. I i want to interact with with my buyer. Faleh used video but it doesn't need to be live right. I want them to see me. I think i even think that a lot of ways but even before the pandemic we we handcuff the best talents. Maybe of sales people of our customer success people of of maybe ourselves when we just send an email black tax screen and when we know that humans emote they. They have an operation right. I talk with my hands. You can see that if you're watching this the way we communicate often is more verbal than it is burger definitely written we lose even more and so bringing that back and when when i was removed from us absolute ability to be face to face at all. People found this as a way to kind of circumvent the problem but now i think they're finding it now more. It's becoming more of the norm
Think Like Amazon With Business Advisor, Author John Rossman
"One of the things that i've thought a lot about you know. Obviously since the pandemic is companies like amazon amazon probably being the number one non government entity have become an essential service in the united states if we think about the pandemic and we think about how much most of us relied on amazon. You know when people bitch about the company for one reason or another. Maybe there's legitimate things to you know but this is a private company started by an entrepreneur. Who how old is the company now. John twenty five years roughly twenty five years. Roughly twenty five years and in twenty five years becomes an essential service. Not unlike the internet itself or electricity. Or do you think. I'm over my skis. On that assessment. I think You touch on several really important points there. The i is. It doesn't get highlighted enough. That i think amazon. And jeff bezos is the american story. Right here is a guy who bet on himself. Pushed all of his chips into the center. Risked a great career great job a left. The yearly bonus behind left shaw moved to seattle and it doesn't happen right away right like like it's not like oh it's the success. It takes literally two decades for them to really become the juggernaut that we know of right and i was an amazon for four years early. Two thousand two through late two thousand five stock was essentially flat all four of those years. It was flat for about four years. After i left jeff believed and acted exactly the same then as he does now. And that's where these leadership principles the fire of where these things were born from wasn't in good time. It was in bad times times when people weren't believing us the stock was down. We were being doubted. We weren't getting all the business results that we want it. He acted exactly like he acts.
The Blessings and Curses of Self-Sufficiency in Leadership with Jerry Colonna
"We got our conversation with jerry colona and we talked about the fact that a lot of leaders to become a good leader to build a business. You've got this thing of being self sufficient. You know like you figure it out you hack your way through it. You find solutions. Your resourceful and that self sufficiency can be can be a blessing. It can also be a curse the dark side of self-sufficiency as we can get isolated and we have a hard time letting other people in why is it as leaders that we struggle with this. I think it has to do with power. It has to do with expectations and projections of what does it mean to lead and lead. Well i'll give you an example and i'm talking about. I think that most folks attain leadership someone accidentally we do our job well and then we get promoted and then we do job well and then get promoted in all of a sudden where in this experience where we feel tremendous responsibility and this is the best of us. This is not power hungry. People this is. This is most of us. We carry into that experience an ideal of what it means to be a leader and then ideal we learn as a kit in the ideal goes like this. That person up at top called the top of the pyramid call it. The president caught. God call it our parents. They have all the answers. That's why they're up there. They're infallible the truth. Is we know better than that. But we don't feel that difference then all of a sudden we have power and were in that position and we think we're supposed to have all the answers. We think that our job as the ceo is to tell everybody what to do and in fact there's a little bit of a collusion goes on because many people that report to us think their job is to do what we tell them to do. And that's it simple structure except it's a lot more complicated than that because inside are scared because we actually don't know what to do and we're making it up every single day and we're going by instinct whether we're talking about being a ceo husband or wife or parent
Why Are You Delegating?
"Every leadership course talks about delegation. And if it doesn't it comes up. How do i know this. Because i've taught hundreds of them and it doesn't matter whether it's on the agenda or not delegation is a topic that comes up and even though delegation keeps coming up in all of the training. We attend about leadership. Many people aren't doing it very well. Let me ask you a question. Why do you delegate for rebellion. We wanna ask the question. Why are you doing it. Let me tell you there's some good reasons and there's some not so good reasons and i'm hurt them all. Let me share some of both with you. Starting with some of the bad reasons. Right number one. I delegate to take things off my plate too many things on my plate. Not getting all done. Gotta get it off my plate. Give it somebody else delegate to somebody else i delegate because i'm too busy if you saw everything i had. I'm just so busy. Gotta get it off my plate. Busy that four letter word next.
A Lesson in Tenacity, Agility, & Grit with "Fresh" from Richfresh
"Patrick henry also known as fresh here on dose of leadership. Welcome to show my friend. Thank you for having me man at such a pleasure to be here. I'm very intrigued about your story. Always love good. Hustle grit entrepreneurial story. But i'm really curious about your mindset. Because i think your mindset can teach us a lot talked a lot of people on the show and if there's anything that comes out or they always say what did you learn from doing this for eight years and it's always about the to nasty right is less about. The talent talents kind of a given is the tenacity that kind of separates people. What do you what do you think when you hear that. I used to spend them very similar. said The talent also will succeed with hustle without talent succeeds beyond talent without hustled. I used to hear that. So it's like the examples of people that weren't necessarily the most talented in the world. The thing that they did but they hustle and they were everywhere with their thing and you saw them succeeding. You know i mean. I live in an era of soldier. Boy is eligible is not the most talented rapper. He was really the one that solidified for me. Like wait to say soldier boy can make all this. Money is not the the most talented rapper. however he made he was everywhere. he hustled. Like no one else you know. So even though he didn't necessarily have the talent that a drake has he was everywhere and he still got the check. Mec- products that may not necessarily be the most revolutionary product. But the way they kitchen may have a product is better all the time complaining man. They sold that on my products. Even better you know man. If only i if only you you think that your product being better or your singing voice being better or you being prettier to yourself you think that's the thing that's not the thing that's what your mom and dad gave in other thing is what do you do with that. How do you move with what you have. And if you hustle. You likely are not going to succeed. So yeah i've heard a lot brought up
Product Creation and Consumer Expectations With Eternal CEO and Founder Reggie James
"You write a very good blog. Newsletter thing on substance called product lost. You have a a a a start up called eternal that's somewhere in in the ether in the process of You know going through the beta process and getting a lot of feedback. I guess do you have a a launch on the horizon like. When do you think you'll be out in in the public. Yeah i think this is something. I've been meditating on a lot. Like i think product is like a lot of false starts and you go through these cycles and like it took us three or four months to get to like an alpha tickets like another three or four months to get to like a private beta and then another like three months ago like a public beta in there were like. Oh jesus oh jesus and then like we have to pull back a lot and then took us another three or four months until late. You realize like all right. You're trying to just like let's say you get twenty five percent right on like the first thing. Then you're like all right. Let's see we got it to like forty percent right on. The next thing is like oem script so much but then you get fifty percent right and let you're trying to get some at least eighty percent right eighty percent like that's a be it can keep living without having to like get completely torn down so all that to say i refuse to say a day. Because are you a big believer in like first impressions really are super important. Like in life on product goes. Yeah i think. I think my answer is yes you know i think particularly for consumer one thing that really annoys me is when people tweet something like this is what roadblocks looked like at launch. And so don't ever think that your product is too early psych. Okay but that was two thousand six or whatever on like you know shitty web like that is not consumer expectation now like that's not how that works and so i really have a belief in first impressions. I also just have a believe in like building. Something that's beautiful. It's one thing to understand when things are going to be like rough around the edges. But it's another thing to produce something. That simply i don't know i think i looked at a lot of consumer products and i just don't think that they're any good at all and people are like. Oh it's lake. No that's like a psycho principle from the
Grow Yourself: Leadership Thought of the Day
"So what kind of an investor are you welcome. Today's leadership thought of the day brought to you. Lose your lifestyle podcasts. I'm not talking about your personal finances. i'm talking about. How do you invest in your team. There are several ways. You do that. You think about a savings account and a bank pays very low yield. You're not gonna get much out of it. So do you play it. Super-safe not really doing investing. What about mutual funds long-term diversified stocks. That give you good return over a long period of time or the hit and miss stocks where you might think it's hot stock or or even bitcoin. You know flavor of the day as far as investments. Go and the can't really invest in your team like that you really have to be purposeful. An think much longer term much more like a mutual stock. And when you do that day in day out. The trust builds teamwork builds. Everything comes back to moving the team forward. So today's leadership thought of the day brought by the leadership is now podcast. Grow yourself just a little bit more.
Task-Level vs. Project-Level Thinkers: Finding the Right People for Your Business
"Thing i want to cover is something i've covered briefly danced around it and qna episodes but it's around hiring folks with different mindsets. And most specifically i think of name for this but i think of it. As a task level thinker project level thinkers and owner level fingers and back in the day when i was hiring virtual assistants. Fresh off the four hour workweek. This is what two thousand seven or eight. I realized i could try to replace myself by hiring five dollar an hour virtual assistant in the philippines and they were very much task level. I would record a screen cast and it would take me thirty minutes to upload it to website and then send it to them this before. Loom it all those things. But i could outsource some i guess some rudimentary truly just repeatable tasks almost things you could. You could almost automate with code. But maybe they would take too long to do or things that were just easy to throw into google doc or a screen cast and so for years i operated with task level thinkers and the i was happy as a basically a solo procure with seven or eight. I think actually peaked at nine contractors. Who are helping me. This is different. You know folks who were doing design work folks who are doing administration folks who were doing email support developers and it was like all right. Here's your next task to take care of this. But what i realized is i was then doing all the owner level thinking which was longer term stuff and the project level thinking which was okay. This project need there's project management right. It's like this project needs seven things to happen. So now i get to manage all those people and that was fine when i was small. That was fine before. I wanted to grow multimillion dollar company but there was a turning point for me. Let's say it was around. Twenty ten twenty seven where hired a couple of people who were more practicable thinkers and they themselves i could hand an entire project and they would then other resources for me or they would just do the whole thing themselves because they were essentially full stack employees a developer term. I think most of you know it but as someone who can who can design and who can code and it can do database work and maybe even devops work but if someone who has a multitude of skills and that's when i realized oh this is the achievement unlocked here and this is why when folks do raise a lot of funding. They will hire individual contributors. Who you could say well. They're thinking about their own task. But you'll also you're able to afford Thinkers which i was not able to afford prior to that point because i never had a business that generated income
A highlight from Are You Creating a Product People Actually Want? with Ellen Bennett
"They're aprons are worn by top chefs around the world. Then our second interview. We've got ramsey leader. Jeff stevens on how to make a product that serves your customers. Well so stick around for that up. I we've got our conversation with ellen. She got her start by saying we're going to make the best aprons ever which was a bold move considering she didn't even have a business. Yeah i have. I had a passion about it. I was needing it myself. So is very much a situation where i wanted to fix the problem i had and i was also working at two of the best restaurants in. La and their uniforms were terrible like they were paper apron. They didn't fit well. Nothing was practical about it and yet it was such a commodity like nobody thought to make it better. And i wanted to make a better and so i started with this dream or kind of north star which was make the best apron that there can be full stop period. I wasn't thinking about. Is this going to be wholesale is this can to be retailed. Dita a be. None of that was part of the equation. I was simply like obsessive on the idea of making something that worked. And i'm actually really glad that i started it that way because it helped me focus on what was important which to your point is fantastic. Product like fantastic product lifts all ships if you will if you have a great product. You're going to be successful if you're fixing a problem but if you have great marketing and not agree product like little harder to make it happen out there. Great marketing will just make a bad product fail faster. And i love that idea. You've got to start with a great product and when you first started You had what you call a grit a willingness to fail in the courage to stare errors in the i. I love that. There's a theme and all of that. So tell me how all of that connects when it comes to creating great product absolutely similar to your to your first point on the humble azam. I was always willing to talk to people but also willing to learn. That's my formula for humble enthusiasm and when you think about success it's includes a lot of failure and the failure part are where you learn the most so every time i delivered an order. That wasn't perfect. I learned something. And i was getting something from it and my willingness to stare errors in the i helped the evolution of the product because instead of ignoring people in saying no. It's not actually. It's on you like you probably just didn't wash it right. I would say you're right. We're so sorry about that. we will take it back. We'll fix it and it made all the difference because people were excited to share the good and the bad and we learned every single blow. Along the way yeah. There's this theme that i think you have in. It's this humility and willingness to take feedback. And go okay we. We don't have the best product in the world and we talked to a lot of business owners that are on the smaller side. you know. maybe they're there to two hundred employees and many of them are service based and they all get started with product. Right every business starts with a product. I wanna do this thing. When i'm a plumber. I love to pay whatever it is and they get started and then over time the team grows and they get less connected to the product itself. And so i'm curious as your team has grown into this multimillion dollar brand. And now i assume you have a head of product right where you're not as connected to it. Yeah how do you maintain the quality and maintain that excellence. Totally such a good question. It is imperative capital letters like so crucial. You can't does not an optional step in the journey this is i think where people start to get a little complacent and they're like we know people want it's fine. We don't need to talk to the customers like no no. No one thing is to get somewhere in the other thing is to get to the next somewhere and to continue to grow and learn and all that so the things that we do currently to keep the engine of feedback rolling is we track our nps scores. Pretty religiously so net promoter score. Meaning do people wanna talk about your product or not. Want to talk about your product if that is runs out. This is me getting extremely nerdy here for a second. I love it. Sorry about that but we're at eighty one. Nps score on average which is extraordinarily high. Yeah and we track it like a hawk. We also have our head of product and our head of restaurant land. He an her talk frequently face to face with customers. Especially when we're trying to solve a problem or trying to expand into something we will bring fabrics the way that i used to in the old days where it was just literally me in a bag of aprons and swatches asking for opinions. Bill go and meet with people in person they'll do on the phone interviews and they will do surveys with our customers and just a whole combination of that is what kind of keeps us rowing in the right direction and i also think that it just keeps us humble right. It's like it's not perfect yet. You can do better. What else can you do to make that thing better. And and we're just listening listening listening so that that is just a constant thing and