Hawaiian Airlines CEO celebrates the carrier's 90th anniversary

Talking Points


Welcome to talking points. I'm your host Brian Kelly in this episode. We have a couple anniversary to celebrate. We've got the talking points one year anniversary and special guest all the way from the fifty th state first off. It's been one year since we launched talking points. Come on everyone's wherever you are are crowded subway just kidding but we made it you guys so make sure you check out the points guy dot com for a look back on the best episodes of this past year. We're GONNA mash up all of our favorite guests from seal clear. Shy Weiss from Virgin Atlantic icon Martha Stewart and even famous drag queen. Queen Trixie Mattel. And of course we'll have all of our favorite things credit cards and points with on staff experts. So make sure you tell us who your favorite episode is and who you WanNa hear on talking points. Because now that we're year-old we've kind of got credibility and since we've had so many amazing guests it's kind of shocking when we reach out to people and almost all of them say yes. So who do you want to hear on talking points famous. Not famous points nerd someone in the travel business. Just let me know and make sure you want to keep us going. Give us a rating good rating and review on Apple podcasts. Come on show awesome love Now our next nursery comes from the beautiful state of whole Weiqing Peter Ingram President and CEO of Hawaiian Airlines joins me to celebrate the airline's ninetieth. Yes ninetieth anniversary. They started in nineteen in two thousand nine as a small island hopper. And now it's a global carrier with an amazing new fleet coming in just a couple of years or less we'll go into detail about the airlines history. Even the Hawaiian has had tough times in. Its ninety year history. One of the things that really makes a difference for harass our employees are fantastic in the aviation industry has a whole fuel. Efficiency is something that the entire industry is focused EST on and is going to be increasingly focused on going forward and Peter's predictions for the next ninety years of Hawaiian Airlines. One of the things we absolutely wanted WANNA do is make sure that we are maintaining a modern fleet with the most fuel-efficient airplanes that are available. That's all ahead right after for this. One of the ills of traveling so much can be the toll that it takes on your skin especially actually flying super long distances in planes that have really really bad air. Enter called Tara labs they recently sent me a serum mm-hmm and I quickly became obsessed with it. Not only does it. Hydrate your skin but it smells really natural and amazing to the good serum serum is a nontoxic natural facial serum made one hundred percent from plants. It's designed for men's specifically and it's clinically tested in proven to work in fact Caldera labs was named one of the best face serums foremen by G. Q.. Not only is it natural nontoxic and made from plants glance. The company works hard to be low impact and sustainable. You can try to just head to call Dera lab dot com slash talking points and use the Promo Code talking talking points for twenty percent off your first purchase again twenty percent off the good serum by going to call Dera lab dot com slash talking points. And that's called Era C. A. L. D. E. R. A. lab dot com slash talking points aloha and welcome to this episode of talking talking points. I'm your host. Brian Kelly the points guy and today we have yet another airline CEO. And you know. Today's podcast is being recorded over the phone own and boy do. I wish I was in Sunny Hawaii today. Speaking with Hawaiians very own Peter Ingram Peter. Thank you so much for joining us. Today well Aloha hi. It's great to be here with you and you're right. It's a beautiful day in Hawaii again today. So I've only flown Hawaiian once but a lot of our employees have have flown in and I was flying from Sydney Honolulu. The minute that you walked on the plane the smiles and you felt like you're in Hawaii and that's something I've you know in all of our reviews of your airline you get that happiness on the plane and you really don't get that elsewhere. How have you fostered that culture especially through the tough business times to really really have your frontline? Employees emit that Hawaiian spirit wherever they are in the world. So I think what you're referring to is really a product of the focus. We have so when you get on the airplane. We want to make sure that the colors you're seeing the sounds. Your hearing are evocative evocative of Hawaii. So that is very intentional. The most important element of that though and I think it's what you were referring to in your question is the human element and one of the things that really makes a difference for us. Even the Hawaiian has had tough times. James in its ninety year history. Our employees are fantastic and they are really concerned about what they can do to care for the guest when the guest is with Hawaiian Airlines. And I think a lot of that frankly is is tied to our destination. The culture of Hawaii the fact that ninety percent of our employees live in Hawaii. The vast majority of the folks are born and raised in Hawaii and they've grown up in this culture which is steeped in hospital and care and family and I think a lot of that comes naturally to them and you see that when then you interact with our flight attendants on the airplane or agents at the airport and as a management team. What we're trying to do is not create a brand new culture? It's really how can we create an environment where that culture is allowed to emerge and and in some cases. It's just you know. Don't get in the way. Just let people do what they want to do. Taking care of our guests and good things will happen. seems simple right yet. So many companies not just airlines seem to get that wrong and get wiped too much inbetween employees and customers and just doing the right thing. Let's talk about your plane so I know you've got a big seven eighty seven order. You know historically you know you're you operated seven sixty seven eighth three thirty. We still have a couple of years until the seventy eighty seven. What was the main decision to go that route versus a three thirty NEO or three fifty S? The seven eight seven is actually going to be here in the spring of two two thousand and twenty one. So it's not too far down the road. I'd actually step back a little bit too decision we made about a decade ago do Add the three thirty to our fleet and one of the things and it was frankly. Because I hadn't previously in my career been involved loved in fleet decisions. It was really the first fleet decision that I was directly involved in one of the things that emerged very clearly early in my mind as we ordered the three thirties and eventually grew our fleet to twenty four. was that making fleet decisions. I think it's important and for any airline but particularly for an airline like Hawaiian. That has some very discreet missions. You know we've got one hundred and two hundred mile flights lights here in the island of Hawaii and then we've got nothing between that and a two thousand five hundred mile flight so I joked sometimes that are average bridge flight is about nine hundred miles now but if you drew a circle around Hawaii nine hundred miles from Honolulu airport or Hulu airport in Maui now if you would see that unless you are prepared to land on an aircraft carrier you don't have that those airplanes can go so we really have to be mindful about your you know what the economics of the airplane are. What the size is what the range is and for us? The other three thirty at the time time was the right aircraft when we made the seven eight seven decision a couple years ago one of the interesting things in one of the great things from the standpoint of our business was was that we had two very viable options in terms of the seven. Eight seven dash nine and the a three thirty nine hundred which were about the right size has had good range economics ahead. Good good economics from a fuel efficiency perspective so we were able to have a very good competition with both of the the airframe manufacturers and ultimately the seven eight seven an airplane that has a lot of future to it in terms terms of you know. I don't think there's going to be a replacement for that airplane anytime. In the next ten or fifteen years the economics are very very compelling for operating it and I think it it is the right size and gives us great flexibility to serve a variety of missions in our network from some.

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