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Boost performance the problem though is that few leaders effectively utilize the simple tool in fact new research reveals that people are less likely to express to express gratitude at work than any other place today my guest mentor is Chester Elton co author of the just released gratitude he is also the co author of the bestselling the Kerik principle the best team wins and all in today we're going to be discussing eight simple ways that managers can show employees they are valued which will bolster employee morale efficiency and productivity Chester thank you for joining us from Florida and serving as our guest mentor and let's get started tell us to get started on about your just released book yes reading we're very excited about it thanks for having me on your show tell me what was a pleasure to be with mentors I'm a big fan of being mentored in business I wish when I was younger I got more managers anyway back to the book you know this is the culmination of twenty years of research and writing with my co author Adrian Kostic on you know how do you create those great cultures one of the differences between good leaders and extraordinary leaders and what are some of the simple things that they do that to your point on the intro can attract and retain great talent so it was great fun talking to some extraordinary leaders and how they look with gratitude not only their organizations and their businesses also in their personal lives which we found very affirming who are some of the people you talk to you know we had a chance to spend a lot of time with actually Alan Mulally and good for those of you that are big auto fans he knew the guy that would save the Ford Motor Company during the downturn in two thousand seven two thousand eight we got to talk to who is the yes the just retired as CEO is now the chairman of Best Buy took them from a billion dollar deficit to appeal a billion dollar surplus so not bad and one of my favorite videos of all time in the Gary ridge CEO WD forty I guarantee everybody is listing at the Canada revenue forty somewhere and he took that organization from two hundred ninety million to two point eight billion so a lot of great leaders tension all the recently retired CEO of American Express took them to their all time highs in in their value and and stock prices well so those those are just a few so those are great people a lead with gratitude at but then you also talk about transactional leaders what what is a transactional leader what your transactional lawyers are those that are really good about checking a box you know they they they're they're getting stuff done there's not an emotional connection there's not a real relationship transactional you do perfect thank you for this you do it it is effective to a certain level if you're looking for really you know high engagement hi enablement and employees that are energized it has to be more than a simple transactional relationship that doesn't make sense yeah it does and I I think all of us probably had worked for some transactional people or worked with them so we know what you're talking about now you you talk about the the gratitude gap talk a little bit about that and why what is it what is the problem that most people have been expressing gratitude night I. X. I suspect this isn't just a business but in life in general it is you know if it was one of the most fun studies that we did and it was and as we surveyed the senior leadership right and we're asking a very simple question but do you think that you are above average in giving their gratitude appreciation recognition whatever whatever word you want to use that almost seventy percent said all yeah I'm I'm really good at that and then in asking that same question said their direct reports the people that work for them only twenty three percent agreed to this perception you know as a leader that were really good at doing certain things and yet in reality or not it sounds like you and I were talking off line it's not being able as a leader to hold a mirror up and we find out where you are in your relationships and that and particularly the gratitude scaled so that's what we call the gratitude yeah it's a perception gap I think I'm really good and yet we can all get a bit better does it end does gratitude is that just by being nice to people you know what I am so glad you brought that up front if we talk about leading with gratitude lot of a lot of leaders particularly the transactional leaders right okay all yeah that sucks by you know we do hard stuff here you know hi I am hard skills what's fascinating is we found that the difference between the good leaders and extraordinary leaders it was never there hard skills yeah I have to be able to give the transactional stuff like yelping service system right the difference with George sure Greg was always with soft how you communicated how you inspired and when you think that means that your socks you know contrary right and our our our best example of that by far what Alan Mulally who came into the automotive industry you know sharp elbows I mean you know killer be killed and he let her gratitude you know his first principle of management if it's your people love amok and and let you know if you think L. Malawi was up to me they wrote about it right perfect but he was known to have a spine of titanium you know you can hold people accountable you can you can be demanding and yet you can also be very much a leader that leads our credit you're encouraging people along the way and when you put it in that perspective it rings a lot more true don't you think yeah I absolutely and I know you're you do you're in some kind of a group with Alan now aren't you to some organization that you're part of the inspires you as well we are the Marshall goldsmith one hundred culture straightforward group which element that member because Marshall what's at one point his coach and it is fascinating to know there are executives past and present there are executive coaches and our thought leaders and the Allen is a part of that group Dr Jim Campbell via the best president and CEO of the World Bank doing hard things trying your Medicaid severe poverty you know in that world so readers that they can't make you do engage people and yet very demanding at the same time we're gonna cut away for a quick commercial break and when we come back we're gonna talk about the myths about gratitude thank you for listening thank you for spreading the word about the mentors radio we've doubled our podcast downloads make sure you tell your friends you can go to our website the mentors radio dot com and click on past shows to find many of our great pass gas we will return with the apostle of appreciation.

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