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"Armstrong and Getty. Live from studio sees. Aired live. You're listening to the best of Armstrong and Getty. So I knew that this would happen when I brought up yelp reviews that we would get a number of. Texts about it. We endorse we've endorsed a couple of different clients who work really hard taking care of anybody who gives him a negative yelp review. Whatever review here. Yeah. Yeah. Or any kind of bad review and try to make it right? If something actually wrong, but they many of them have told us there are some people. You just can't please. I mean, you offer them for free in they're still mad crazy people. So, but don't most of us look at reviews with that in mind. I mean, if I see you know, four stars. And I look at some of the negative ones. A lot of times the criticisms either make them look crazy or something dome. Yeah. Or if you've ever worked at her operated in a business that deals with the public you realize once in a while, you just have a bad day, somebody has bad there does something stupid, and that's unlikely to happen again. But it took me a while to get past negative reviews while looking at products and services, you you just have to wait it properly. You know, what I mean just one person who says, you know, my my stake had maggots and the potatoes were raw and the waitress supporter. Thumb in my eye. If it's just one person bearing in mind. Yeah. Yeah. What are you guys? Actually, enjoy treating your customers like pieces of nights a negative review. But one I've noticed the most is like trying to like rent a bed and breakfast or anything like that were every time. I look at these. There are people that had the best time of their life. I mean, just stands out as one of the great memories of their lives with people whose lives were ruined. Like all within like us one summer what my husband, and I are now divorced, and he is institutionalized. Thanks for stay at Betty's bed and breakfast. Yeah. Yeah. Just we I was going through reviews over the weekend. We have ducks landing in our pool a lot just like the sopranos. Yeah. Except what the sopranos didn't show is that ducks can crap twenty times in five minutes. She left a yelp review for ducks. They. Very beautiful. But warning these these animals defecate a great deal to stars the quacking cute at first, but let me tell you signed angry poopie Joe. So we're looking for various remedies, and we have purchased a an alligator had that floats around the pool. Does that work? It has shiny scary is well, that's the thing about two thirds of people say unbelievable it work now. No birds menace, my pool anymore. Thank you floating alligator head product. About a third of them say, yeah. The freaking birds land on the thing. They have their babies sit on the thing. It's worthless. I wasted my money. So we just we thought. Well, all right. Let's gamble. You need a real out. Yeah. There you go. That's a great idea. That's the answer. So we ordered the floating alligator had with the shiny is all let our fantastic man deduction. Poop lot. I believe. I hope I don't find out. So I came across this article, I wrote a negative yelp review, and it made my life a nightmare. This woman gave a one star review to a gynecologist told boy did the yelp reviews for a guy. Oh, I guess and and her complaints are kind of typical complaints. She thought it costs more than it should. And she thought they were rude at the front desk and. You know, I it's the sort of review. I would look at it and think well, you know, other people seem to like it and one person's rude is another person's professional, and who knows what? Yeah. Yeah. Or the whole bad day thing, you were just mentioning anyway, the company she got a letter from the company saying they were suing your from million dollars because it affected their she's had to hire a lawyer. She spent over twenty thousand dollars in legal bills, so far trying to defend herself. And getting a for defamation intent that sort of thing. Yeah. I don't know if it's because she because she actually said she used it. Let me I don't know if I can find the everything about my one only visit here is caused me emotional stress and panic. They were rude to me, blah, blah, blah, very poor and crooked business practice. Maybe can't say crooked business practice. But my point would be do any of us know what the rules are legally speaking of a yelp review. What you can say what you can't say. What you what what will get you soon? If you said, right? No, no. I don't have any idea. I don't have any idea either. I mean, if I say if I say that is the worst steak I've ever had in my life. Can I say yes, clearly who could argue with that. Yeah. Yeah. But the crooked thing intrigues me. Because remember when I got my my SUV that a drive now a week in having it some scumbag like took a screwdriver to the finish. I don't know why one of my many enemies there. Anger's probably legitimate. But. So I took it to a body shop affiliated with car dealers, etc. And they told me, oh, yeah, we're going to have to do x. And y because the where it is baba. It's gonna cost you, you know, such and such and it was a huge number. I. And so I took it to another place that had an excellent reputation. They said, oh, no, no, no, not at all. It's going to be a fraction of that. You don't need to do that. Because it's a new car and bubble. It'd be this and it was very reasonable. Now, if I had posted a yelp review of the first place and claimed that they were crooked or it's a rip off or rip off. I think most of the population would say, yeah, that's pretty good description of somebody who do that like super aggressive up seller who lies to you about up selling. That's crooked. Isn't it? If that's not crooked. What is? Where fun for the mob. I dunno. I suppose you could make the argument of I charge way more than other people and I count on people not shopping around. That's not illegal. No, no charge. Whatever you. Nobody grabbed me by the hair and slam my head. And right asking me sign a former and said, I can get this done for twenty percents of that somewhere else. Yeah. You can. Yeah. We're we're crazy expensive. Congratulations. People not shopping around. Good for you. Get out. I think that's true for a lot of businesses count on. You're not going to shop around. Wow. So this this case has enormous. That's what I thought. And makes it a little scary for yell, and again, how did they treat her her tender parts was there anything with that? Now is just just being charged too much. And she thought they were rude. Okay. We got a couple of texts. I was I bribed then threatened by I won't mention the business because I don't know what's going on after a bad yelp review. My son went in for an oil change. And they tried to sell them tires and brakes. Well, those kind of places always do that again that kind of gets back to what we were just saying. Is that is that make you crooked? You trying to sell me something that I don't need your trying to upsell me. I know you're doing say no to that stuff. Right. Does that make you crooked or do? I just need to know the rules of the game. Or how does that work? I don't know. Well, certainly think there's a free speech defense unless your intent is specifically to damage them. And it's not true. I mean 'cause truth is an absolute defense against libel. And slander. But crook crooked. That's interesting. We got a rule on this. In the country to weigh in and give a yelp review of the suit. And then you know, it gets more than three stars. We could take a look at our yelp reviews, which are always funny thirty yelp reviews for the Armstrong and Getty show. And they're usually pretty funny. Yeah. The negative ones particularly. Yeah. We had a former employee who we fired leave a negative yelp review for a company. I've tried to have it removed several times by yelp. And they will do nothing about it. It was certainly designed to defame our character. So that's from the business standpoint employee fired probably because you know, you fired him they weren't good. Now, they're giving you negative for us. Just to damage you. That's not cool. I had a buddy who owned an RV park. The most hilarious complaints were regarding the awful weather. One star it rained the whole time. We were there. I have seen those for vacation spots where you're criticizing the bed and breakfast rain. The whole time you were there. Don't nice. Here's a one star review Carol g possibly the worst talk radio show except for Hannity who definitely is number one. Does. She mean station. She must one star review. Yeah. Joe who thinks he is a genius. And no one can tell him anything. Meaning he has a completely closed mind, especially regarding facts Joe's, IQ is low. He has no understanding comprehension of the real world. View are leaving yelp reviews for radio shows their jokes are."