Pt School, Amazon, Lauren discussed on PT Pintcast - Physical Therapy
Guidance and support as they transitioned or maybe look for positions from direct patient care into exciting non-clinical careers. And that's who we're talking to today. Lord and keely is on the program. Lauren, welcome to the show. Thanks happy to be here. So your, your brief story started. A career your, you know, started adulting in accounting then decided to fork in the road, go to school. The PT school after not loving accounting, I guess that's safe to say, right? Same thing. Yep. Super involved in PT school expected to love just being a clinician, but didn't didn't joy the lack of flexibility. Maybe some other things about the profession and decided to go, a different route and combine your business, and your healthcare degrees, and, and down. What do you get to do? Yeah. So that's exactly right. So now I work for a Catholic nonprofit healthcare organization that is in Colorado and Montana. And I lead their innovation and virtual health ventures as they try to, you know, stay relevant in the changing marketplace of healthcare that sounds like a cool title program lead of innovation virtual health. It sounds like you get to test out a lot of stuff that maybe is just coming around to, you know, mainstream and you get to see how. A ply it to, to healthcare into patient care. Is that a little bit of what you do or what? Yeah. So that's a little bit about what I do. It sounds glamorous. But if they're hard, it's very hard because it, you know, change management and introducing new tools and the team that I work on is, is pretty small there's four of us. And so we are just the salmon swimming upstream at this healthcare organization. But it is really it is really fun. And it is, it's a great career. And I'm very happy, where I where I landed, so whenever you're doing something like innovation and the type of role that you have if I asked you what's normal day for you. I'm assuming they would say, there's no such thing as a normal day. That's that's similar to to my life as well. I think most people's existence even if you are in clinical care, every day is pretty much different. But what, what give me some high level things like try to try to pay me a picture because, but I know it's hard of what sort of things you get to do, and then we'll get into who you get to do it with. Yeah. Great question. So, yes, every day is a little bit different. I manage multiple projects and initiative at the same time, I would say, one of the things that I get to do is figure out what patients really want and how they want to access for care, and our big goal is to increase access and experience for our patients. So right now, I am working on direct to consumer video visits. So basically doctor on demand type of model where you can access your provider, just through your smartphone, when and where you want another partnership, that I manage is, we have a partnership with lift, we know that transportation could be a barrier to getting care. So we have a partnership with lift, where we can offer lift rise to our patients to get them to and from their appointments. So, yeah, just managing those relationships trying to figure out what's next on the horizon working across multiple. All different teams after organizations that get these initiative up and running and just trying to think on our of, of what's coming next. I like that. You're, you're literally, I mean, you're a physical therapist, whether you're in a clinical role or not. And you're still thinking, how do I get the patient, you're starting with, how do I even get the patient to their appointment? And then what other things can I bring to these individuals? How can I help them even further outside of the clinical environment? You're you're able to tie in your knowledge from PT school. And when you worked reading into this into this kind of super innovative, I love that next question. Who are the people? You're working with are you. The only clinician on your teeth. Yes, I'm the only condition on my team, and I tend to bring I bring embassy for the provider. So I know that we talk about the, the patients alive time. But the providers are continually overwhelmed with new requirements documentation, and just constant change. And. I think that I bring that voice of not only does this need to be easy, and enjoyable for our patients. But we need to make it easy and enjoyable for our providers to because they're also facing burnout. So I am the only clinician and I tend to bring that voice to, to the team. I think that's really important. Because if the clinician suffers, I don't care what programs you have in place, if they're not able to carry it out. It doesn't matter. Right. So you're able to actually look clinical lens. And I love that the reason I'm able to ask that question is that's similar to my role of FOX rehabilitation. There's a lot of times, I'm gonna communications beating it on the only person who's a physical therapist in the room and say, hey, that sounds really great, but I don't think we're ever going to be able to implement that. And here's reason one two and three why, and then we go right back to drawing board and go great. It needs to work with the client and it needs to work for the clinician as well. So, so I liked I talked in your intro a little bit about. You're just not loving being clinician and the best gotta be a hard thing to deal with in terms of like like guilty. Imagine like when people ask what, you know, what you're up to you, and you tell them. How does that come up? And how do you answer that? Yeah. It was I accept it now and again, I love where I've landed, but it was a really tough road especially just personally because I as you said, I was very involved in school. I was so passionate and I just had this expectation that I was going to love being a clinician, and I did for a while. But the catalysts that really made me start thinking outside of the box of clinical care was when I became a mom and the lack of flexibility that just exists in a traditional clinical role didn't allow me to feel like I could have a good balance of a fulltime career and, and being a mom. And so that's where I went back to the drawing board and thought, well, how do I combine these two degrees that I have that also allows me? To really focus on my on my family, and there was a lot of guilt there, because, you know, I was still paying back, my loans at that time of, you know, how I spent so much money on this. And now I'm not even quote unquote doing it. So yeah, and, and you always feel like a little bit of a fish out of water, and it wasn't until I left clinical care and started talking about leaving clinical care that so many other people reached out to me with the same exact complaints or frustrations about being a clinician and asked how I made made the leap. So it kind of seems like it might just be taboo subject that no one is talking about go. I agree. And that, that completely resonates with me as well. My story similar, I liked being a clinician and worked in orthopedics, and pediatrics. I just had this other thing, this podcast and his communications background. But I loved putting together, smush Shing together. That's a technical term Lauren right there. Snookering. I liked putting them together. And I love the way that fell but I. The same thing. I thought that that guilt. When it came up. I felt people looked at me. Kinda like why did you do that? Why'd you spend all this money to lead you left radio? You spend all this money to be p t and now you host podcasts. And you teach continuing education courses you're moderate, those than you, you work on other communication projects. Why did you do that? And for me once I started doing it more and more, I did it the more I realized, hey, I love this. And I'm the one that's got to get out of bed on Monday morning. I like what I do. So I've got started wearing those those things, but it is hard to ignore people kinda give you that, that stink guy of them, not seeing what you see. I've got. I just started probably two years in being okay with, with, with getting that look from people. Yes, I know the exact look that you're talking about. Yeah. That sideways glance and you're like, hey, listen, I'm happy living the dream, having fun, feel like I'm still helping people. So but, but it is, it's a normal feeling a feeling of guilt to get that as well. So what things look like in the future. Give us some cool innovation virtual health. That's your title. Like, what are some big, big broad strokes on the horizon, you talking about lift, you're talking about maybe, you know, meeting, Dr virtually what are some other things that you think the profession is going to be able to interact with in the future. I think Tallahassee, finding D our, our biggest push. And so, I think PT's need to think about how they're going to do exams without physically touching patient. And that's it's a totally different way of treating, but our generation is that Amazon generation, and we are used to getting things you know, prime time very quickly. And so I don't think people want to go to appointments anymore, they want to be able to be seen and feel better with just a click of a button on their smartphone. And so our knowledge as PT is, is going to become so valuable, but we need to figure out how to get away from the traditional model of I need to see you twice a week for. The next twelve weeks. Yeah. Many smart PT's were saying long before the Telehealth conversation really hit mainstream. But I know I, I remember Sharon done saying a conference. I heard it talked to said, listen, what's between your ears is the most important thing you can bring to a patient? That's the thing you wanted to be able to make your living on his your brain, not your fingers and Telehealth is gonna put that to the test. I love that. You're talking about Amazon, where the Emma's on primetime generation haven't talked about yet on the show. I'll do it now. If you've got an Amazon Alexa, or if you've got a Google home device. If you say, hey Alexa, launch PT, pint cast, you're gonna get my show coming out of the speaker for you right there, hands free. We're just Morphing into that. That's the thing we need to meet our audience where they are much like you led the show with, with that lift program. You're trying to put into place. Exactly. I guarantee you. It's only a matter of time before you can say Alexa. I'm having back pain connect me to a physical therapist and someone will be available to chat with you right away, hanging out right now. Laura, I'm actually got go put you on hold. I'm gonna actually go develop that real quick before someone steals back. That's how fast things work, right? If someone has we're shortening the time between a ha moment and delivering it to the public that, that time is now completely shrunk and someone could be listening to this and say, hey, I'm gonna be them to the punch, and do it. So having someone in a healthcare system like yourself in terms of running programs at innovation and virtual health. That's not only needed. It's vital at this point. If you wanna compete in the future blouses, thank we are up against, you know, healthcare systems are up against the Amazons and the googles and the Walgreens who have partnered with Dr on demand there. 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