Corti, Anna, Consultant discussed on The Minerva PLM TV Podcast Show

Automatic TRANSCRIPT

Exactly, that's excellent. So You have your team identified. You've decided higher wants to make decisions in what type of project you're going to run. How you start to communicate all this out and built awareness within the company at large and at what time should you do that as well as well as I communicated with your Corti. Exactly, this is probably one of the most important. Parts of it so I usually start out. When I'm in an engagement is understanding what resources we have what kind of communication does the company already use? Is it? An email blast. Do People read those emails? Is it a poster in the lunchroom? Do you have somebody that that is in charge of this communication because me as a consultant that wants to come in and help you, I can help you develop different assets to deliver to your users. But if they receive an email from me Anna from NERVA, they're probably not going to have a lot of weight. So we also need somebody is gonNA come from HR. Is it going to be coming from of BP or is there an? Team at your company. So there's a lot of different things that come in to it. One message to different users is rarely one thing that's all. So we have an entire communication plan. What kind of communication happens months before To give people a heads up. Are we going to let them know that it's right around the corner? and. What are we going to do with those naysayers when people start giving feedback like I don't like this I don't want this. How're are those things going to be met? So there's quite a lot of things about planning and scheduling and delivering these different assets, and then how are we going to act on that feedback get the feedback. Making sure that might Haitian is really a two way street in it's not just a continuous not email blast. Yeah. Yeah. Important and there's some really cool things you can do with communication you can get a logo so that when somebody sees this article about this project in an email, they're like, oh, that's me I need to watch it or maybe you have a tagline. X. Pila is coming or EP, whatever you're going to name your project. So people start identifying that this matters to me and I need to read this or look at this poster or attend this luncheon or. Go to a workshop. However, you want to be communicating. In fact, most of the time you're going to be using quite a few different communication techniques, his everybody here's a little different some people want to see it. Some people just want to read about it and some people want to participate especially those naysayers you WanNa get them in on your team because you want to convert them up because they're going to be your best. Would you WANNA call him evangelist. Yes. Project goes out. Absolutely. It's super important for everyone to understand that these changes are coming oftentimes as a result of feedback that they've already they giving about new challenges in their job. He should processes internally designed data or even with the downstream and suppliers and whatnot. So. Yet getting them on board and helping every embrace change is absolutely important. And earlier you mentioned that participant identification, you know that's really not your cited train super users to have a huge impact on learning in acceptance across your enterprise. So have many companies to increase their learning acceptance and worsen considerations. So a lot of people. And I think this is kind of a mistake you have your little core team and they do all the development and they're making all the decisions. Hopefully, you have good communication to get those people out of that bubble and out to the rest of the the broader user group but it's a good idea to bring in a fresh team maybe for user acceptance, testing. Or functional testing..

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