Brad Anderson: Powerful Companies Assume Customers Have to Follow Them


Sure, and I'm trying to be objective and appreciate a company and a corporate structure that says, listen, we've got employees who are upset about this. We've got employees who are hurt. They're afraid, they're worried. Now it's a percentage. It's a small percentage of the workforce. I'm sure Disney, but they also don't want to ignore their concerns. However, wow, you can do a lot of damage and sort of throw the proverbial baby out with the bathwater and try and do appease or accommodate a small percentage of your workforce. Well, it's probably a big percentage of their headquarters workforce, because it's an industry in which there's a deeply shared set of values. And I would guess that I don't have any question that the management of Disney is tremendously sincere in what they're doing. But they don't do the same when they're dealing with China. So they've got this practical reality they deal with and what they feel like they can be comfortable and act on their value systems. The political value systems, in this case, they're going ahead and do it. And I think it's also what happens to companies sometimes when they've been powerful for a long time, they assume that the customer has to go with them. And that's that, now we're starting to see that not necessarily the case.

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