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Automatic TRANSCRIPT

The the director of DC's emergency dispatch as metro used a wrong number to reach nine one one dispatchers and that at peak times emergency calls from the transit agency were put on hold W. T. O. P.'s investigative reporter Meghan clarity this morning explains how all this could have happened they had an old number for us DC's director of unified communications Karima home says metro was using an outdated number to connect with nine one one dispatchers the directed their emergency calls to a low priority queue so we started looking at the data to trick drop on my walls will model hold this long there was a couple of minutes here for three or four minutes there and we found out that they were using the old number that we have is a lot more party measures Dan Sesil says it's been using that number likely likely provided provided by by DC's DC's you you see see since since two two thousand thousand twelve twelve when when metro metro moved moved its its command command center center to to Maryland Maryland stencil stencil confirms confirms metro metro also also did did not not have have the the best best number number to to reach reach dispatchers dispatchers in in Montgomery County metro since reached out verified and tested the emergency numbers of every jurisdiction it serves