Customer support--Samsung, Apple good, Microsoft very bad

Talking Tech


Talking tech is brought to you by wicks dot com. With wicks, you can use artificial design intelligence to create a stunning website right from your phone in five minutes or less. Just go to wicks dot com. That's w. i. x. dot com. And create your professional website today. Hey, listen up talking. Cat fans. I have a bit of consumer advice for you today when a product messes up call or write the company. Really, it sounds simple and like a duh, but many people just don't do it as in my friend who was just asked to pay two hundred dollars to best buy to replace a Samsung galaxy note phone that she had bought four months earlier that now doesn't work. I encourage her to please eliminate the middleman and go straight to the source, Samsung and we'll LA. She is now two hundred dollars richer in is about to get a replacement phone. I'm Jefferson Graham with USA and you are listening to talking tech. So my friend bought the brick phone at best buy which has in store wireless reps as well. So all her dealings with best buy and Verizon, some manufacturers can be tough to deal with, but I must say Samsung was. Jeez, I know because I made the call for her in handed her the phone, five minutes in when a Samsung rep answered the phone, the rep told her to take it to an authorized service center, which in this case was you break. I fix the national chain which happens to have thirty seven outlets in California and nearly a hundred and Florida. Now, the you break fix rep confirmed that the phone was indeed toast said he ship it back the Samsung and get her a new replacement success. Rival apple is good and terrible when it comes to consumer service. Yes, they have the genius bar in the store, but you have to make an appointment and sometimes that can take days. So my pro tip go to the help section of the apple website in initiate contact. There are tabs to get in touch with the phone call and unlike some companies which could put you on endless hold, you know, like the airlines or cable firms, apple, let's you click. A button to get a return call, which could have a wait time a less than two minutes. Microsoft on the other hand, could not be worse when it comes to fixing its hardware issues for the surface line, my son switched from Maqta windows two years ago for the surface, but now it too has stopped working. Microsoft's helped section does not give the option to call or Email with anyone. And it does say flatly that out of warranty repairs started only six hundred dollars for a computer that costs nine hundred dollars. Yes. And who knows what best buy where he bought, it might charge. So if you're keeping score Samsung and apple, good, Microsoft, very bad and best buy. If they quote you a repair ticket on an item that still under warranty. Remember you heard it here. I get a second opinion by contacting the manufacturer police. I'm Jefferson Graham with USA day. What are your thoughts about customer service in many. Thatcher warranties and all that jazz. Let's talk about it on Twitter wearing after Graham. You listening to talking tech piece extract show on apple and Google podcast. Please favored the show on Stitcher, which helps fund the show. And his always thanks everyone for listening. Talking tech is brought to you by wicks dot com. When you're ready to get your website up and running, you want to be able to do it quickly and efficiently and wicks dot com has got you covered. They developed artificial design intelligence that creates a stunning website for you with wicks. You can create your own professional website, right from your phone, which means you can open your own online store portfolio or blog wherever you are. How's that for efficient? Just go to wicks dot com. Decide what you need a website for pick your style at your own images link your social accounts and just like that your website is ready. You'll look amazing on every device desktop and mobile, and it takes less than five minutes. Plus you can do it with one hand, so it's time to get started. Go to wicks dot com. That's w I x dot com and create your very own beautiful professional website today.

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