How a Simple 'Thank You' Can Make You a Better Leader

The $100 MBA Show
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Automatic TRANSCRIPT

Talk to you a little bit about why the thank you is kind of a lost art form. And why every job including management or leadership job is a sales sales job. Then I'm GonNa take you through a five step formula on how to use this magic. Thank you to get ahead. You need. Get folks to do what you need them to do. And then why why. It actually is super important to continue to do this no matter your role no matter your team. So let's get right to it. The first thing is with regard to the thank you. It's funny we're taught this lesson when we're children right. It's something that we're talking in kindergarten safely's and thank you but as we become adults this becomes comes off bit of a lost art form. We say it but it's sort of a throwaway. We say thanks so much or at the end of the email we say. Thank you so much. Appreciate your help but then it goes. It was away but we don't really think of the thank you or the art of gratitude as a leadership skill set so everybody in your organization comes in contact contact with customers and doesn't matter what they are. What their role is? It's the fact that it's an internal customer or an external customer well whether it's internal or external those people like to be appreciated. They like to be thanked too. So therefore every conversation or interaction is actually a sales conversation. Everybody's selling every day. You just don't call it that any interaction. You've got with a colleague or direct report that's a sales conversation. You're selling them on your personal brand on who you are and what you bring to. The table and leadership does the selling at the highest level. You're doing this often to entities that are critical organization's success. You're selling the idea. Yeah of WHO This company is. You're selling the idea of who your team is. And what they bring to the table too so when you think about your role you've got to be kind kind of selling all day. But the internal communication is were gratitude can actually give you the most bang for your buck because grateful people actually want to do more people who are happy in their jobs. People who feel empowered are the ones that actually want to continue to do that because they're getting positive reinforcement from it. So that's what I mean when I say every job as a sales job including leadership because this is one of those opportunities that you're faced with every single day to be able to empower your team even more so I promised you a five set formula so i WanNa talk about the plan I now planning is the most important part of leadership leadership right but so often leader struggle with this because you actually to sit down and think about it. So let's just use the thank you part for a moment if if we're talking about showing gratitude to our teams. How are you showing gratitude today? What's something that you can share with your team to show them that you appreciate what they've brought to the table so you can explain to them how much what they did on that project or that particular client folder? Whatever it was that they brought to you you really appreciate and you've really appreciate the fact that they put that extra effort into it but you gotTa have a plan to do this otherwise? This is the piece that falls by the wayside. I can't tell you how how many managers I've worked with year after year. Who really struggle with showing the appreciation and when we'd done assessments with teams? We've talked to the employees themselves. That's the thing it falls by the wayside they feel under appreciated and it's to teeny tiny simple words that we got to throw out there but without a plan not can happen so the second thing is once you got that plan you can look for. Those opportunities. Leaders have a multitude of opportunities to kind of sell the. Thank you every day but again without that plan you're not really looking for your spidey senses aren't up and you're not looking for opportunities to kind of say. Hey I really appreciate what you brought to the table but you do have to keep your eyes repealed. This means getting off of your phone while you're walking in the hallway. This means actually reading into the emails and the messages that people are sending you pause breathe and think about what that person did that has really helped the organization to move forward and then show them that gratitude. And then you've got to establish trust you've really gotTa show the folks around you that you hear them and you see them. And this is one of the most heartbreaking parts in business right is when people feel like they're not being seen or they're not being heard and it simply because we move at the speed of business. It doesn't slow down and in fact if anything. It's speeding up now with technology. So we've got to show them damn that they can trust us that we have their back that we do appreciate them and that we want them to be part of this organization going forward without the trust of their team leaders. You you can't be effective but they need to know that you hear them in order for you to be able to have that trust goes both ways and then finally got to ask for what you want asking is a big piece of this to leaders have verbal as what they want and they have to be able to empower their teams to do so and then in that ask is also. We're also showing them. How grateful you are that? They are able to do the task. You're asking their up to the task that you're grateful that the report of this team empower them with gratitude. It's such a simple thing but it is so often left behind with that gratitude. That's really the final step. And this is where most really senior leaders fall down because we think we're showing our gratitude with a paycheck. We think we're showing our gratitude because we put thank you in an email because we did an office party. It's not Nov guys. You've got to show them whether it's victory or defeat you've got to be constant in your gratitude whether the company did great whether the company did not do great great. Everybody should show the gratitude of getting us to where we were today and learning from that and then showing gratitude is reinforcing the that trust is showing them and regardless you appreciate the fact that they put forth the effort and recognizing those problem areas as well as the achievements. The problem areas are the ones that we're learning from so make sure our team knows how much you appreciate them even making that extra effort and then it also shows that the activities that you're reinforcing with these guys and you're showing them him. How much appreciate it? It actually empowers them to want to do it more. It's sort of like if you've ever seen a little kid and you giggle it. Something that they do they do at ten thousand times more will. The reason is because we're hard wired that way as human beings we want those applause we want those accolades and as a leader the accolades thank you so another thing that I mentioned in the very beginning which was the thank you goodbye kind of thing and I think thank you should never mean goodbye. It's not a C- later kind of greeting or or salutation. It's not the end. It should be the first step in continuing that relationship and deepening that relationship and nothing comes after thank you. Nobody fills fulfilled. Nobody wants to continue to do this. Sort of that throwaway piece. It's like throwing the you know love you bye before you hang up the phone. It's just not enough enough and it's not really heartfelt either the thank you should be that ongoing piece of letting them know that I see you. I appreciate you. I love what you're doing thing and I really want to show you. How grateful I am that? You're a part of this and it's really that shift of your own mindset. That happens to be able to to throw this out there guys. I can't tell you enough. How important this particular lesson is for any leader in any organization whether you're leading sales organization whether you're an engineer whether the back office whether your client facing or not this gratitude piece is part of the brand that you build because if you're building this piece of gratitude it will permeate through through the company it will permeate through your team and then it will eventually get to the customer and people who feel appreciated want to come back? They want to show show you their loyalty because they feel that they can trust you. And you're being loyal to

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