More Lysol, No More Pens In Rooms. Hotels Adapt To Win Back Guests


That's right hello miss teaming up with the parent company of Lysol it's all about enhanced cleanliness Phil Cordell was Hilton's global head of brand development we know that screw this pandemic that expectation of cleanliness has probably been elevated to the point now where it's cleanliness almost with a double exclamation point after it at Hilton and other hotels guests can expect disinfectant being applied liberally and visibly for the sake of cleanliness and for reassurance says Jim Coyle who consults with hotels on customer experiences when you get a guest he you'll see the staff members they will conspicuously white the guests he in front of you before the and it's you when you arrive desk you're going see hotel staff wiping the desk cleaning forty even though there's nothing on it when you go to your room more efforts of reassurance Marriott international has identified twelve touch points for extra disinfectant ray Bennett is the company's head of global operations doorknobs thermostats door handles drawer handles things of that nature has Hogan rolls out its clean state campaign Cordell says guests will notice some familiar objects missing they will see that some of the items in the ring that could likely be fingerprinted by previous guests magazines notepads pens those items have been removed from the right and there's likely to be more here's an industry consultant Jim Coyle again the phone will probably be something that is seeing its last days because of in that most divisive object in the hotel room I think the the death of many bars probably finally here all of these steps have one purpose to assure travelers that hotels are safe released as safe as they possibly can be while corona virus is still with us an early test will be convincing business travelers like Liz Oppenheim who lives outside of Boston she's itching to get back on the road the longer I go without traveling the more I just don't feel like a person I I literally had dreams almost every night about traveling Oppenheimer street drug companies on clinical trials normally spends three or four nights a week in hotels she enjoys it for one thing she racks up a lot of loyalty points I have all the statuses for now her travel is on pause and this Oppenheim imagine staying in hotels again there's one word she uses a lot anxious so there's something about slipping between the sheets are clean white Christiansen hotel that's just credibly relaxing especially if you work in a really hard you know ten stay at work and it's just so wonderful but I think I will be anxious I think I'll be anxious to as hotel spray and disinfect and purge their rooms of pens magazines and note pads they may eliminate germs but will they eliminate anxiety hotels are about to find

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