Your words matter. Choose them wisely.

Automatic TRANSCRIPT

Welcome to hacking your leadership. I'm Chris and this is talent Tuesday. This weekly segment dedicated dolphins talent related for this talent. Tuesday episode. I WanNa talk about the way we speak to each other a few days ago. I happened to catch a documentary about Mister Rogers. There's been a lot of new content about an recently to the Tom Hanks movie on his life. That came out a few months ago. One of the things I learned that I found fascinating was a description and analysis of the way Mr Rogers spoke a longtime producer of the show was interviewed about how the crew had coined the term fresh referring to the language that Mr Rogers had supposedly admitted and it wasn't a new language specifically rather was very intentional way in which he spoke and the reasons behind it. The entire premise behind this way of speaking was the concept of anticipation meaning. Once he decided on the message he wanted to land and chose the words he wanted to use. He then played out the conversation in his mind and anticipated how a child would react to hearing those specific words. If the reaction was shaping up to be negative or if there was room for misinterpretation of the message he would rewrite the words and try again. This conversation within his own head would go over and over until he was confident he'd never inadvertently cause stress or anxiety in child and this meant literally every word on the show was carefully selected and scripted. There are no accidents and there was no advocating. A basic example would be how he never used the phrase your parents with groups of children because not all children know their parents. So instead he would say your favorite grownups. There are several examples of this process. Online where you can see the progress of these conversations and it's so smart if you have a minute after this episode Google Fetish steps and see what I'm talking about. I bring this up because I believe that when it comes to leadership our words matter to our message matters and I don't think enough leaders really consider this when communicating way back in September of two thousand seventeen. The eleventh hacking leadership was about the concept of intent versus impact and the importance of each. Lots of people argue that one is more important than the other and will. Each situation is unique. It's pretty clear that the people who consider both intent and impact are the people with the best interpersonal relationships. But something tends to happen when it comes to these discussions. Even our eleventh episode is guilty of it. The trade off between intent and impact is typically discussed in the context of potentially offending someone or giving them the wrong impression of your character where it typically isn't discussed is in the context of landing a message with your team in a compelling way away that means they both understand the message and are bought into it. A famous allegory reads give me six hours to cut down a tree and spend the first four sharpening my axe. It has real world implications on the prep-work required to get literally anything done right. No one wants to do the boring tedious work. That comes before they do the thing. Whatever that thing is no one wants to sharpen the x. Before cutting down the tree they just WanNa start chopping away. No one wants to stretch before working out they just WanNa start picking up weights. No one wants to check all the fluids in the tire pressure in their car. Before taking a road trip they just want to play on the music and drive many leads playbook or set of instruction when it comes to rolling out new strategy. They're told what the strategy is. What success looks like what the expected behaviors are and how to validate those behaviors and armed with this high level information? They scheduled time to disseminate everything to their people. But what many of them failed to do is spend time purposely crafting their words in a way that is most likely to land the strategy with their team. While eliminating room for misinterpretation in essence they failed. It'd be fresh about it if you're leader of people the next time you scheduled time with an employee or group of employees. Take the time to write out what you plan on saying and then practice it. I with yourself then someone else. Put yourself in the shoes of your employees. Think about how your words are going to be interpreted or potentially misinterpreted consider with you. Some confident not just confident in the fact that you know the information but confident your ability to demonstrate belief in the strategy. Lastly make sure your language doesn't inadvertently exclude anyone from the strategy over time. You'll find you get better at this process of preparation and eventually you'll be able to do it in your own head. In fact on some level you probably already do thanks for listening and have a great

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