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Kent Studio, Financial Services, Chris Fitch discussed on Money Box

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2 years ago

Automatic TRANSCRIPT

This is the bbc welcome to the download of money box life the program about your money today it's all about banks and whether they do enough to protect the vulnerable customers from scams and foods good afternoon many things may make people more vulnerable to afford and scams among them illness disability even age and infirmity and once we lose all or even some of our ability to manage our and financial affairs we are more susceptible to foodstuffs and scammers the financial services industry coup such people vulnerable and banks and building societies have special protocols for helping them keep their money safe but who exactly decides who is vulnerable and who isn't what do banks and other financial organizations do to protect vulnerable customers have the protections being adapted to online banking and can more be done well in today's program will be hearing for money box listener jesse she has multiple sclerosis which can leave her confused with memory problems and she was scammed out of twenty thousand pounds recently and her bank despite knowing she is a vulnerable adult is refusing to give her the money back we'll do you worry a relative of yours may be in a similar situation has his or her bank being helpful in trying to protect your relative we want to hear you'll stories you were experiences and ideas to make protection stronger so please cool over three seven hundred one hundred four four four standard geographic charges from landmines and my balls will apply or email moneybox bbc co uk old joining me from at kent studio is chris fitch vulnerability lead at the money advice service new help train frontline staff to deal with vulnerable customers yes chris and welcome yes things are much as the.