Herb Kelleher, Southwest Airlines, Keller discussed on Tom Sullivan

Automatic TRANSCRIPT

Section going today. And we don't normally do obits sections. But I was just been a rash of people that either. No or have some connection with who have passed away in the last couple of days. And today, we got the word that herb Kelleher. Has passed away. And he was the co founder of Southwest Airlines. I've interviewed him a handful of times, I don't know three or four times. And he's just been a delight every single time at one time. He was. He was in studio with me he was co founder. I think it was it was a Texas regional. Airplane airline that he had. And by remember, it they they use DC sixes and all planes, and I used to people in Texas would call a treetop airlines because they basically took off barely over the trees and then landed at the next airport wherever it wasn't tacked tactics. The big state so. But he turned that in to an amazing company. Let alone and amazing airline. He assured in low cost airlines low cost airfares now that was their moniker for many many years, and they were the low cost care not anymore. They are there's a lot of people that are very competitive with them. But their prices are still much more than maybe a lot of other airlines, but they're still they have other competitors. They're right up there with them on price. But the company. Has never lost money. Never and a company that when we you wanna get into a debate about labor, and management and unions and all of that. All of your arguments. Get blown out of the water when you take a look at Southwest Airlines because of the fact that they have a union and the management and the labor. Oh, they get their squabbles. And all that, but they get along terrific. Management supports labor labor supports management. They are. Highly paid as a result. That's why they get along. So well but Keller he was in the studio. Why don't we take some calls? I said, okay. We had somebody called. I forget what the question was. The I think it was the why is it that you give out a number for people when they check in. But some first in line or last line getting on the plane and all that sorta stuff they were the first ones to come up with that sort of boarding process. And he sat there for a second. And he he just I could see him. He was kind of looking off. And he says well because I thought you would like that. I thought you the customer you the passenger would like that. So that's why we came up with that. That was his interest was in making you the passenger happy. And he said if I have happy passengers, and I have happy employees. I've got a successful company. So this was a clip they played this morning on CNBC. And it was it was funny. It was it was. So herb Kelleher. But he was a genius. Building south west to be the giant that it is. And this is him in an interview he was onset two thousand sixteen bantering about airline fees and taxes paranoid.

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