Joe Chuck, CFO, Adrian Burg discussed on Generation Bold
Don't see wrinkles. Oh, I see. On my shoulder and alo- alo- Adrian Burg, and this is generation bowl the fountain of truth and every single week for the past. I used to say four years. Five years. I am with all of you talk about successful aging in all of its permutations and all of its aspects. And as we get older, there's one thing we we often say, well, we don't have enough of this or enough of that well one area in our life that we have too much of. And that is. A last night. And this is absolutely true. I was at a local library. I was at a lecture being given to dine downside how to get rid of you stuff. They had to close the doors. There was so many people who came to hear this was part of their major life concern and was called the kids don't want it. Well, you may have seen trucks in your area because I'm talking to you from all over the country. I you may see ads you may hear something on the radio that there are businesses that will come and take away your stuff. Well, what should you use them? Who's behind these businesses? Is it safe? What is it cost? Is it gonna live up? What the good stuff you have that you perhaps like donated? What's it all about? And what happens if it's not your stuff? It's your mom. Your dad stuff how sensitive is it to say? Hey, we gotta trash. Well, we have an expert. We have the CFO. Very very, well, regarded company in the northeast, and it's called Joe Chuck right year, Facebook Joe, Jack. And he is CFO is name is Ken Fernando. And he founded the company, and he's here to answer my questions and by answering my questions, he's answering your questions so Ken. Thanks so much for being with us today. Go thanks for having me. Let's start with that who's behind this. I mean, Ken Fernando. He call you some Joe junk. But how did it happen that you got into this business of taking people's stuff and getting rid of it for them? Well, it actually started about four years ago, and I'm actually the CFO of a larger company, and we were looking to diversify operations, and we looked into a lot of different businesses. And we'd like the model the business model of the junk removal business. It seemed like a perfect fit for us. We had a customer base of over twenty five thousand customers we were already in homes doing HVAC fuel oil delivery. We did plumbing and water treatment, and we did swimming pool services. So we have a nice customer base. We were already in people's homes. We're a business that had been around about seventy five years where family business, and again, it just seemed like a perfect fit for us. It was another service that we could offer our customers, and it's taken off from there. Subsequently went from our customer base to working with realtors and banks and property managers and estate sale companies and so on so it really what the perfect fit for us. I was gonna bring out that Kim told me that he was a CPA. There's a reason I'm bringing this up to all of you. You may have the notion that because baby boomers I just now retiring, and because you just now seeing the same the past few years this need these companies that come to you and say, well, come into your home. We'll take away everything you just point. And it'll disappear. You gotta watch out look for company. Like Joe junk that with the the people behind it, the founders of really been in business for very very long time. It just they didn't wake up in the morning and decide, hey, this is a lucrative thing to do. And go and begin to do this and say that they're in this business. I it's very rare to find a job junk type of business that's more than five or six years old because of us because we're I bringing this need into the marketplace. So these businesses are generally knew what would they doing before? And that's a question that very few people ask when they look around to see all they want to know is what is it gonna cost? Yeah. Now, lemme ask that without numbers necessarily. I know it kind of goes by the load. So can you explain to people what they might expect from cost as I understand it the way Joe junk works at more or less has to do with how much stuff you talking about? Exactly Adrian, we we charge by volume. We have a fifteen cubic yard dumpster. And I dump truck I should say. And I know that's hard for people to understand. But think of a small think of. Parking space. That's maybe ten feet long eight feet wide and six feet high that would be equivalent to fifteen to big yards. And again, we charge by volume by how much we fill up our truck. We try to break down everything as much as possible. So let's say you have some furniture. That's not in its donating state. Okay. Instead of putting a table in our truck will cut off the legs. So it takes up less space. So there was a really has a lot to do with the packing of of the items. Obviously, the better, you pack, the more you get in a big the bigger bang for the buck the customer get but fancier question. It's basically based on valium by how much we up our truck. And again now. There are some things that you cannot by law take now because we're in eight different states, and different counties, and within each state has many different counties. I would suggest to all the listeners to perhaps call the county and find out whether township in my case is there anything that. They can't just dispose of this way. But most professional removers will know so in your case, it's kind of similar most nationwide. What can't you take? So people know how does it differently? Yeah. It is very similar in most states. And we can't take paints. We can't take anything that has gas or in any kind of chemicals, you know, like for pesticides things like that. Obviously any medical waste any dead batteries other than that, we pretty much can take anything we again recycled responsibly electronics and so on so we can take electron IX we can take tires as long as they're dealt with responsibly. And and how I do wanna talk for a moment. Although this is not the major reason that most of the listeners need to downsize one reason is construction they have construction stuff maybe even bags of asbestos that can you take construction items. We will let us take we can take construction items as best as we can not take that should be dealt with separately. There are special companies who handle with Festus and typically a junk removal company, like us does not. Handle this specis. But as far as far as would cement anything else related to construction. We certainly can take. Now, let's go to the jugular here, and then fully fully get to the world of leave the world of what is it cost? I wanna talk a moment about time one of the big issues, and I had this personally. So I I do along a little bit is that most people don't know what they have everything's all piled up, take you. And we'll talk about this in another segment if they're working for someone else like their mom or dad familiar with the territory. Many people most people everything's in the garage where everything is in the basement has been for years might be the box. I don't even know what's in there is it appropriate to ask the removal professional called to help you just look through it. And if it's time consuming, well, it costs extra. What's the scoop on how much we can push that particular issue? Well, we try to help as much as possible, obviously, we don't want our guys standing around while someone is sorting through it. But it's not unusual for someone to not be able to get to an item because it's covered up by other items and not even realize what's there until those other items are taking are taking away. So as long as it's done in a timely fashion. We have no problem with helping the person sort through what they have going through boxes. And obviously, they probably haven't seen some of this stuff in years. They don't know what it is. And as long. As cooperation on both sides. We really don't have a problem with helping them sort out through items. No, we have better minute live to the same. When we come back. I want to talk about some more of the emotional issues that have to do with this. But I I wanna talk about one more practical things quickly and that is safety. I, you know, people would come to your home. And when you hire people to do this. What do you look for in the people you hire? Well, one thing that's is positive is people who've had experience in the moving business because they know their ways in and out of the house. They know how to angle items out of the house, so they're not banging indoors and so on and obviously that's a big plus, but the most important thing is customer service. We want friendly courteous people again, you're dealing with people who have a big emotional attachment to some of the things that are being taken away. And you know, our guys understand that. And I think above all that. That's the most important thing is is to realize that your take. Away something that someone had in their house for maybe fifty years, and that'd be sensitive to that back. Well, this is wonderful. And I think this is what people wanna hear need to know when we come back. We're going to talk about just that issue and talk about sensitivity that you may feel why is it so hard? One of the things that people have told me is they've finally gotten to the stage of getting rid of this stuff, and they call one more two or three times..