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More Lysol, No More Pens In Rooms. Hotels Adapt To Win Back Guests


In Normal Times hotels tried to attract customers with star chefs or high end design. But these are not normal times seven out of ten hotel rooms in the. Us are empty now and to survive hotels adapting. Here's NPR's Berliner. The news from Hilton lately isn't about craft cocktails or a spot. It's a partnership with Lysol. That's right Hilton. Is Teaming up with the parent company of Lysol? It's all about the hand. Cleanliness Phil Cordell was Hilton's global head of brand development. We know that through this pandemic the that expectation of cleanliness is probably been elevated to the point now where it's cleanliness almost with a double exclamation point after it at Hilton and other hotels guests can expect disinfectant being applied liberally and visibly leap for the sake of cleanliness and for reassurance says. Jim coyle who consults with hotels on customer experiences. When you get a guest key you will see the staff members. They will conspicuously white. The guess key in front of you before the Hannity when he arrived at desk. You're going to see hotel staff wiping the desk. A clean in front of even though there's nothing and when you get to your room efforts reassurance Marriott International has identified twelve. Touch points for extra disinfectant. Ray Bennett is the company's head of Global Operations DOORKNOBS IRMA. Stats door handles Drawer handles things of that. Nature Has Hilton Rolls Out. It's clean stay campaign. Cordell says guess will notice some familiar objects missing. They will soon that some of the items in the room. That could likely be fingerprinted by previous guests. Magazines notepads pens those items have been removed from the room. And there's likely to be more. Here's industry consultant. Jim coyle again. The phone will probably be something that's seeing. Its last days because of pelvic in that most divisive object in the hotel room I think the the death of the mini bars. Probably finally here. All of these steps have one purpose to assure travelers. That are safe. Released a safe as they possibly can be. While Corona virus is still with us. An early test will be convincing business. Travelers like Liz Oppenheim. Who LIVES OUTSIDE OF BOSTON? She's itching to get back on the road. The longer I go without traveling the more I just don't feel like a person. I literally have dreams almost every night about traveling. Oppenheim works with drug companies on clinical trials and only spends three or four nights a week and hotels. She enjoys it for one thing. She rex up a lot of loyalty points. All the status says for now travel is on pause and his Oppenheim. Imagine staying in hotels again. There's one word. She uses a lot anxious. So there's something about slipping between the sheets of the clean white Christiana hotel that's just incredibly relaxing especially worked at a really hard. You Know Tense Day work and it's just so wonderful but I think I will be anxious. I think I'll be anxious. To as hotels spray. Disinfect and purge their rooms of pens magazines and note pads they may eliminate germs but will they eliminate anxiety

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