Alan Mulally, Florida, CEO discussed on The Mentors
In fact, new research reveals that people are less likely. Spread to express gratitude at work than any other place. Today. My guest mentor is Chester Elton. Co author of the Just released gratitude. He is also the co author of the bestselling The Carrot Principle. The best team wins and all that. Today We're going to be discussing eight simple ways that managers can show employees they're valued, which will bolster employee morale, efficiency and productivity. Just er, thank you for joining us from Florida and serving as our guest mentor and let's get started. Tell us to get started about you're just released work. Yes, the leaving with gratitude. We're very excited about it. And thanks for having me on your show, Tom. It's always a pleasure to be with mentoring. I'm a big fan of be mentored in business. I wish when I was younger, I had More mentors. Anyway. Back to the book. You know, This is the culmination of 20 years of research and writing with my co author Adrian Kostic on, You Know, how do you create those great cultures, one of the differences between good leaders and extraordinary leaders. What are some of the simple things they do that to your point on the intro can attract and routine great talent. So it was great fun talking to some extraordinary leaders and how they led with gratitude, not own. And their organizations and their business is also in their personal lives, which we found very affirming. Who are some of the people you talked to. You know, we had a chance to spend a lot of time with actually Alan Mulally. And for those of you that are big auto fans even is the guy that saved the Ford Motor Company during the big downturn. In 7 4008. We got talked. Very Julie, who is the, uh, just just retired to CEO is now the chairman of best Buy. Took them from a billion dollar deficit to a pimp billion dollars surplus. Not bad. And one of my favorite videos of all time is Gerry Rich, the C E O W, the Florida I guarantee everybody who's listening. The can of WD 40 somewhere, and he just that organization from 280,000,002 400.8 billion. So ah lot of a great leaders Attentional, the recently retired CEO of American Express that took them too. All time highs in and their value and stock prices. Well, so those those air just a few So those are great people that lead with gratitude. But then you also talked about transactional leaders. What? What is it, transactional leader? Well, you know, Transactional leaders are those that are really good about checking the boxes. You know they they're getting stuff done. There's not a new emotional connection. There's not a real relationship. It's very transactional. You do this. I pay you for this. You do it. And it is effective to a certain level. If you're looking for really, you know, hi engagement, high enablement and employees that are energized. It has to be more than a simple, transactional relationship that does that make sense. It does. And I think all of us probably worked for some transactional people or worked with them. So we know what you're talking about. Now you you talk about the gratitude gap talk a little bit about that. And why. What is the problem that most people have in expressing gratitude night? I I suspect this isn't just in business but in life in general. It is, you know, it was one of the most fun studies that we did. And it was that as we surveyed senior leadership, right, and we asked him a very simple question. Do you think that you are above average in giving gratitude, appreciation recognition, Whatever. Whatever word you want to use and almost 70% that? Oh, yeah. I'm really good at that. And then in asking that same question to their direct reports that people that work with them for them on Lee 23% agreed. So there's this perception, you know, as a leader that were really good at doing certain things. And yet, in reality, we're not it Z A Z. You and I were talking off line. It's that being able, as a leader told that mirror up and really find out where you are in your relationships. And particularly the gratitude scale. So that's what we call the gratitude gap. It's a perception. Yes, I think I'm really good. And yet we can all do a bit better. It does it and his gratitude is that Just about being nice to people. You know, I am so glad you brought that up. Come because when we talk about leaving with gratitude, lot of a lot of leaders, particularly the transactional leaders, right? Say, Oh, yeah, That's Miss Austen. I asked to come by and you know, we knew hard stuff here. You know, I have hard skills, and here's what's fascinating is we found that the difference between the good leaders and extraordinary leaders It was never their hearts skills, you know? Yeah. Yeah. Had to be able to do the transactional stuff. Like yet things through the system, right? The difference to extraordinary was always a softball. How you communicated how you inspired unless you think that means that your soft You know? Oh, contraire, Right. And our best example of that, by far was Alan Mulally, who came into the automotive industry. You know, sharp elbows. I mean, killer be killed. And and he led with gratitude. You know, his first principle of management is it's your people love him up. And you know, if you think l'm a lolly was something they wrote about it in the trade newspapers. But he was known to have a spine of titanium. You know, you can hold people accountable. You can be demanding. And yet you can also be very much a leader that leads with gratitude, encouraging people along the way, and when you put it in that perspective, It brings a lot more true, Don't you think? Oh, yeah, Absolutely. And I know you're you do you're in some kind of a group with Alan now, aren't you to some organization that you're part of that? Inspires you as well. We are. It's the Marshall Goldsmith 100 coaches paying forward group, which element remember because Marshall was at one point his coach, and it is fascinating to No. There are executives past and present. There are executive coaches and there are thought leaders and Alan is a part of that group as Dr Jim Camp, the the past presidency of the World Bank, doing hard things trying to eradicate severe poverty. You know in the world, so these air leaders that get my need to engage people and yet very demanding at the same time? We're going to cut away for quick commercial break. And when we come back, we're gonna talk about the myths about gratitude. Thank you for.