Consultant, Dr Mark Golson, Covid discussed on The Official BNI Podcast
How are you in wherever you? Covid, we still have that going on. I'm doing great. I Have I've got a guest here today and and my guest is Dr Mark Golson A. He's an executive coach and consultant entrepreneurs founders CEOS focusing on leading effectively through uncertain times and he's currently writing a book on that very topic we'll be published in early twenty, twenty one. Is the author of seven books. He hosts the my wakeup call podcast, great podcast and his the creator of the field of surgical empathy. I remember talking about that one mark I'd love to hear about that off air. So I'm honored to call him my friend Mark Welcome back. You've been on several times. Welcome back to the night podcast. We'll thank you for having me on again. It's always good to speak to you and help you organization and your chapters and members to be more successful especially in these difficult times. Yen you've got this is a great topic how to succeed in uncertain times so. I've got four questions for you. The first one is, how do you see the unknown as an adventure because I think mindset's important and I think that's what this is probably about. A mindset is huge. I've been I've been presenting to entrepreneur groups and and what distinguishes the people who seem to be doing okay. Are Thriving is they look the unknown as as an adventure to be lived whereas the other people look at it as a danger to be avoided and what distinguishes those people see it as an invention to be lived is they have a track record of the unknown introducing opportunities. whereas. The other people the unknown frightens them because they saying, what are we going to do with our inventory? What are we going to do our markets? Not Buying? What are we? What are we going to do and so it's it's something that you can. You can get into, but you sort of have to practice it. So one question you can ask yourself if you have a product or service is. What problem does our product or service most? Solve for WHO. because that's A good way to think of. What you have, and if you have a certain market that you have a relationship with and your product service doesn't currently. Give them a good solution. You have the relationship with them. You could say what problems might they be having? We could urgently that they urgently need solved we could solve plus you can refer other be an members. Which, and the coin of the Realm is generosity givers game and you can go into conversations helping your customers. Survive these times and provide them with other people beyond yourself and those people are going to be grateful to you. I know some are thinking yeah M- that might work for other people but I'm here to tell you wait. Wait. You know what you're talking about is is real. I've lived it. You're my biggest challenge personally was losing a massive client as a consultant which because of that, it led me into this great adventure called and I be an I would not have been created had I not lost my largest client. So I think you're absolutely correct. So I'm talk a little bit about trusted team and how they fit into this. Well when I realized when I speak to entrepreneurs is they're often gr-. They wouldn't be entrepreneurs if they weren't great at some sort of vision in some sort of strategy, the model neck is execution because you have to do things through people and people are messy. Be Messy, but we all have personalities. and. So the key is to really get a great team aligned with you. I was saying before the podcast that I am. And possibly the happiest I've been in my career because I'm writing two books for Harpercollins and I of fully locked and loaded team members. When I'm on the phone with them I've and I actually cry with gratitude because what they bring to the table allows me to stay in my lane. And their lanes a complimentary. And you know I look back at some of the teams had before and I think I've enabled people I've accepted people who weren't good team members. So realize get anything done. You need to be able to execute an you execute by a working with the best team, and then of course, it means getting the best people on your team. Right and and be an I it I think your fellow members can be part of that team I've seen a members by having mastermind sessions. One to ones with other people get some great ideas. To help them during these difficult times. Showed would agree with that. Yeah absolutely when you and and sometimes. It's tough to hear what we need to hear, but don't want to hear. So Well it's really important in those masterminds that when people are giving you input, it's not to make you feel worse about yourself. It's always to make you feel better but sometimes they're gonNa to tell you things you need to hear, but you don't want to hear. Because it may mean, you have to start saying no in cutting off. Things that. From Your Business that no longer serve it but. You. Don't know how to do that. Could interesting one of my specialties. I've trained FBI hostage negotiators and I saw him on this pretty good conflict. Resolution person and I get. I get brought in because. Avoiding conflict or dealing with a poorly as one of the biggest obstacles to success. And and not because people don't have the will to deal with the conflict, they just don't have a way. That doable by them. They're afraid they're going to upset people are going to hurt people they're gonNA feel guilty and and that's something that the more you master those skills. It's amazing how the stress can go away when you can walk into any conflict with confidence. Nice show. How do you coordinate both your creative and your pragmatic inputs in a situation like we find ourselves in today? A friend of mine told me we. Always Guard our calendars. And you know and I. was mainly an empathic person for thirty years. I was a suicide specialist with no patience killing themselves for thirty years. My main tool was something I call surgical empathy I went into the dark night of the soul, and I kept them company there when they felt less alone they started to cry they started to feel better. They started feel relief they sort feel hope. But. As I've expanded what I do out into the business. World. And I have an entrepreneurial spirit. My entrepreneurial spirit is not the same as my empathic abilities, but if you can hollander. A little in your calendar times to. Do Creative problem solving and then other times to be practic pedal to the metal against the stuff out the door. You know then you won't lean.