Unicom, Salesforce, SAS discussed on Inside Intercom Podcast

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So they've been available for a few months. Now what is some of the more popular packs that use monkey customer base. Yes we were. We're seeing a lot of interesting package. A lot of it is on services. You'd expect that everybody uses you know g mail and calendar and slack and so on but some of the most interesting ones are services that people might not naturally us or to us you know. As an example we had a real estate agent Right in the other day asking if she could send text messages from dock and we said absolutely and she ended up using the tulio pack which is probably a service that You know she would never really think of because it's really built for developers and so i think it's one of the really interesting things about taxes allowing a new set of services to address an audience that they may not have talked to before and now i've got to ask and coda eh table notion. It really feels like we're seeing this new wave of documentation and collaboration tools hitting the market. All trying to reinvent and i guess improve workday And was only a couple years ago. That salesforce equip for an insane. Multiple table raised a huge round recently and achieved unicorn status. How do you see this market evolving. In the next few years it's interesting you've been around the industry a long time so i'm curious what you think putting it back on me. I'll take a stab well You know. I worked for atlassian for six years. Prior to joining unicom and Ours responsible way back in the day for Selling confidence and eventually marketing conference. And i think if i if i think about what's changed from ten years ago to today i'd put it into three buckets. The first would be just the evolution immaturity of the web browser. What you can do in the web browser today and what companies like code or allowing uses to do is just so vastly different to. What was possible. Ten years ago. When i used to give demos of confluence you know. Ten years ago. Using webex. I used to have to structure my demo to a t. So that didn't exposed bugs in the product and this was at a time. Where using a web browser to edit a webpage with something a look like microsoft word was a and so i think that would be the first thing like browse. Technology has just made so many more things possible in that user experience. Not only more powerful but enjoyable i. I think the second one for me would be as you mentioned earlier in our conversation. This shift towards the accepted use of software as a service tools in the workplace. That just you know has really lowered. The barrier to adoption to all of these types of tools and resulted in people bringing their own tools to work and if they're successful they off and on their adopted by teams and they spread organically throughout the company. And even if you are supposed to ask. It before you pull your credit card out you often don't think sas has been a big one and then loss sleep you know as we kind of touched on as we were talking about packs and hell packs have made things that were only possible by api's accessible to the broader use base. I think this increased accessibility to really powerful functions or applications of things like relational databases and functions. That you would only know if you ask someone who knew how to use excel really really really well and be able to use things like pivot tables. All of those things are now to so much more accessible and easy to use. Thanks to tools like coda notion anti-rebel How i do do differently. Yeah i think. That's i think those are really astute observations and lead to a lot of what we're seeing here. I mean i think i get asked a lot. Why why did you happen in two thousand six instead of in two thousand or or you know ten years earlier so on and and really it wasn't any one thing has lots of things happened together that make products like that and that that sort of emergence of new market happen and i think it's sort of similar thing here she said it's a mix of things like browser technologies and sas and and so on all come together you know. Our view of the world is that all of that is in a backdrop of this. This thing i referred to as a maker generation where everybody's expecting to be able to make their own tools and so our our approach is to try to give people a new set of building blocks and a set of primitives that they can then assembled together in to Whatever makes sense for them we like to say docks as powerful as apps. But that's our approach. And i think it's really exciting to see lots of people in the space building all sorts of new things. Okay so wrap things up. Let's talk a little bit about what's next week oda You've just go to one. What does that look like. We're headed next. Yeah so it's super exciting right now and i can. I can maybe give a little context on on on the the launch and kota window. No you know we. We built coda little bit. Non traditionally that we spent the first three years in south and we didn't talk about publicly reiterated a lot with our user feedback groups where we try to do it out of the public eye and then that group started to grow and we decided that to get to the next level of feedback. We we needed to be able to talk publicly about the product and so enlai twenty seventeen. We launched the beta and not those grade. A ton of people signed up and we let them in in batches to to be sure that we could get you know. Discreet feedback as as a product. Better and better and better and there have been tons of feedback but many of the masic. Why why haven't you launched already. But i felt pretty strongly that we weren't ready yet and to be clear product we've shipped. It's really useful to people. But i wanted to ship kota window when we could really describe and deliver on our core message. Would i view as our core. Promise our thesis back to the star this conversation and you know our relief. A coda is that anyone can make a doc. That's as powerful as an app and you know. Probably the most notable feature coming in kota window is a is a pretty significant rethink of our mobile experience and when we shift our beta we should have pretty spartan mobile experience and our our us definitely told us that but we you know it was intentional. We had an ordering in mind that we wanted to get the right building blocks in place and that would allow the mobile experience to work the way the way we really wanted so as people try the new mobile experience are going to find that it's craft around that that thesis that you know you can you bill docks as powerful as apps so if you go look at the coda temple gallery today. You know you'll see what i mean. And i think one of my favorite examples is from this guy ben in atlanta. He works at outdoor retailer. He teaches kayaking mountain biking classes and he built this this doc and coda to manage the bike inventory for the office. They release these bikes out or rent. These bikes out to to people. And it's really cool doc. It's pretty simple. It's got a table a bunch of us and some some buttons in it but You know we're we're building mobile. We showed it to them and loaded on his phone. And and you know he was just shocked really. A went from his expectations were that he was going to see a spreadsheet like squinty view of his. You know his beautiful document and instead he would. He's al- thing that really felt like an app and every interaction felt like he was built for mobile. And you know the the tabs at the bottom made sense the actions. He had set up on the desktop. With all these buttons it turned into swipes on rose. And you know he had spent an afternoon building. This thing that he thought was a really cool doc but you know when he opened on his phone with sort of no additional work. It really felt like an app and something that he could handle the rest of his team and know that they'll be able to directly use it and so anyways but between the the mobile experience and what we discussed with packs. I feel pretty good about making this. This crazy statement that we're delivering on this promise that anyone can make a doc as powerful as an app and you know one way to think about. It is the mobile experience. Makes docs.

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