Cholera, Ebay, Matt discussed on The Product Podcast

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Get people to care about your vision with our guest. Gye cholera a product leader at ebay. This episode is brought to you by thoughts. Bought the modern analytics cloud company building a more fact driven world with consumer grade search in ai driven analytics with thought spot everywhere. You can embed a highly interactive analytics experience into your data app and take your user adoption to the next level. Learn more and try thought spot for free today by visiting thought spot dot com slash everywhere. Hire me one welcome. I'm so glad to be here. My name is matt anonymous senior product manager at a lawsuit. Today i'll be talking about influencing without authority and giving you a practical tips on how you can do it. We all know how important of a skill set. This is as a product manager. So let's get into it before we begin though we need to. I have shared definition what this even means just like how managing is different than leading influencing without authority is different than telling someone to go do something for the rest of the stock. We can use this. As our definition to influence without authority is the ability to make others act. Behave or think without having any power or right over them. Why is it so important while it's important because as product managers. We often don't have direct reports. We can't just tell folks to go do do something. Just because and so it's really important that as product managers we internalize the skill because a lot of the world's greatest achievements in breakthroughs have been possible because of meeting and influencing without authority as fast forward. And you look at the ever fast moving world we live in. It's increasingly important. That leadership is provided at all levels and all from different people regardless of where they sit in the management hierarchy the notion that just a few extraordinary people can provide all the leadership that is needed. Today is not scalable in austin a recipe for disaster now before we begin though just like how rome wasn't built in a day influencing without authority doesn't happen overnight and takes hard work time and patients. The very first thing you need to do before you influence without authority is to understand the culture in the context of your organization. Al culture means a lot different things a lot of people but in an ideal world culture might be a one-size-fits-all but that's hardly ever the case at alassio. We always encourage new and existing in las to adopt a sikh. I understand attitude before making any kind of change after all. You can't change the thing if you don't know how the thing works to do this. We asked teams to really observe in co-locate in and get a feel for how things are done here. There's so much implicit knowledge that gets built up within teams that it's important to really. I take the time to understand how things work. We then encourage a lousy instant. Ask questions within their teams such as tell me about the thing that succeeded in fail. The last thing that succeeded and failed what happened. How did the team respond. How is something shipped here you know. What are the practices in the processes. And how do you decide what you're building next for example now once you've understood the culture you need to understand the degrees of separation as the this is essentially just a measure of the social distance from one person to another. You're one degree from everyone. Know and two degrees from everyone they know and so on and so forth as you can see here as you go further out in your degrees it becomes harder to influence. It's often easiest influence those that you work with on a day to day because you often share the same contacts in the same mission so it's easier to make a lot of quicker decisions et cetera. Now let's recap before he start influencing without authority you need to. I understand the culture and context observe how things work and ask questions and then you need to understand the degrees of separation know how far you are from the thing where the person you want to influence the further away. They are the more time you're gonna have to spend to go. Trust in equity with that person now atlassian there are a couple of different plays we use internally to the practice are influencing without authority. Now none of these are mutually exclusive in fact A lot of our product managers will go from one to the other so you can kind of think of it as steps however they do represent different mindsets when it comes to influencing. Let's start with a psychologist. This is really a play. That's all about understanding the motivations and context of the people that you're trying to influence and then working backwards to achieve an outcome the best time to use the psychologist play. When you're new to a situation this could be your new to accompany or your new team in a project. Or maybe there's been a change in hands in terms of the management and so you really are just brand new and trying to get away the land another great time to use this as win. Yes situations conflict at a last night. We have a lot of internal teams doing a lot of different things. And so There can be times where you have misalignment in different goals than each other. So it's really good to use this understand what the other team is working on and from the degrees of separation standpoint. You can use this at any level really integrate one to us regardless of where you are and who the person is that. You're trying to influence now how to do this. There's really three things that you need to take into mind for mary. I just kind of like the seat. I understand attitude is practice active listening to so so that you can understand the context in the motivation. What does success look like for the other team. What are the challenges. Can you establish some common vocabulary to work off up from there. You're gonna wanna play that back. Do you really understand what it is that the other person is working on. Why they're doing it. Can you show your empathy share the same set of uncertainties in make decisions collaboratively last visas to enter rate on your ask you know what what trade-offs offs do you need to make. Can you reframe the thing that you're trying to influence with their vocabulary. And their goals in mind show at how show how it helps them now at alaska and there's a lot of things we do internally to do this one on ones or great ways to to start to understand the other party a team. Health monitors is in alaskan. Play that you can get online for free and it's a really great way to get a pulse of how your team is doing to understand what's working well. What's not working so well on some background reading a by looking at what the person is doing. And what thirteen is up to you. Through a company blogs or profiles in directories is a great way to kind of think about how that person is working on what they're doing and last but not least is to get social with it. You know in a world like today is not as easy to have a meal or drink but you can actually go and do these over soon. 'cause understand the person for a person not just a colleague or some- somebody that you're just trying to work with to achieve some goal. You have when we talked to all our product managers really the one on ones stuck out the most It was a great way for people to talk freely and to really get intimate with the other person to understand what they're working on why they're working on it. So to recount. The psychologist is really about understanding the motivations in the context of who you're trying to influence and then working backwards to reach an outcome the best time it uses new situations or when you have conflict and very three steps to do it. You want to understand what they're doing. Play it back to them to make sure you truly understand and then integrate on the ask some things you can try of course one of our.

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