Linkedin, Adam Grant, Inari Glinton discussed on TED Talks Daily
Inclusive workplaces and communities. Hey, it's Adam grant. I host work life, a podcast from the Ted audio collective. I'm an organizational psychologist, and the show is about how to make work not suck. In the upcoming season, I'm sitting down with some of my favorite thinkers, leaders and achievers to rethink assumptions that we often take for granted. Today I'm talking with longtime PepsiCo CEO Indra nooyi about what it means to be a great leader and a great mentor. Find and follow work life without him grant. That's me. Wherever you're listening. Support for TED Talks daily comes from LinkedIn. Let's pretend for a moment that you're about to launch a campaign. It tested well, your entire team is happy. Everything is going according to plan, except for that one thought in the back of your head. How do I ensure the people I want to target will be in the mindset to receive my message? The answer? LinkedIn. Because when you market on LinkedIn, your message reaches people who are ready to engage with your business. And that means your advertising campaign will work as hard as it can, as soon as you launch it. Do business where business is done. Get a $100 advertising credit toward your first LinkedIn campaign. Visit LinkedIn dot com slash ted-talks. LinkedIn dot com slash TED Talks terms and conditions apply. Now what's next, a podcast from Morgan Stanley helps make sense of life during and after the pandemic. With nearly two decades of experience reporting on culture and the economy, host inari glinton meets people who are looking for solutions to the cracks exposed by the pandemic. From how we care for our children and the elderly to what we do with shopping malls, these are stories of everyday people trying to figure things out and where they're finding hope. Search for now what's next wherever you listen to podcasts. We all have our biases. The set of assumptions that we make and the things we don't notice about people's race, gender, religion, sexual orientation, appearance, another traits. They come from the part of our mind that jumps to conclusions that we might not even be aware that we have. I really can't tell you the number of times people assumed I was the receptionist. When I was an executive at the company. That kind of bias gets in the way of good collaboration, performance and decision making. It creates an invisible tax of resentment and frustration. The more frustrated we are, the more silent we are likely to be. And the more silent we are, the less we may be able to do our best work. The good news though is, bias is not inevitable. So here's how to disrupt bias in three steps. The first step is to create a shared vocabulary. Sometimes buy a shows up in big embarrassing gaffes, but more often it comes out in the little words and phrases we choose, which are packed with assumptions. In meetings especially, these often go unnoticed or even worse, people notice, but don't know what to say. That's why we recommend coming up with a shared word or phrase that everyone agrees to use to disrupt bias attitudes or behaviors. Examples teams are using our bias alert, stoplight, or even throwing up a peace sign. Leaders often ask us to give them the right words. But the best words are the ones your team will actually say, not the ones that leaders impose. So talk to your team. My very favorite is the one that you recommended tri air. Purple flag. When someone says or does something biased, we'll say purple flag and maybe we'll even wave a purple flag. It's not a red flag. It's a friendly purple flag. It helps us become more aware of our blind spots. Purple blood purple flag. Thanks for pointing that out. I've been noticing lately, I use a lot of sight metaphors that often portray disabilities like being visually impaired and negative ways. But I'm committed to doing better I'm working on it. I am too. Another great shared vocabulary trick is to ask members of your team to respond to bias with an I statement. And I statement invites the other person in understand things from your perspective rather than calling them out. Like, I don't think you're going to take me seriously when you're calling me honey. Or I don't think you meant that the way that it sounded. Usually, when people's biases are pointed out to them clearly and compassionately, they apologize and correct things going forward. Usually, but not always. That brings us to the second step. Create a shared norm for how to respond when your bias is pointed out. When my bias is flagged, I can only be glad that I'm learning something new if I can move past the shame. I hate the idea that I've harmed someone. And when I feel ashamed, I rarely respond well. So it's really helpful to have that shared norm, so that I know what to say in those moments. We recommend you start with thank you for pointing that out. It took courage for that person to disrupt the bias. So it's important to acknowledge that. Then there are two choices on what to say next. When I get it, or two, I don't get it. Could you explain more after the meeting? The other day, you and I were recording a podcast. And I said, HR serves three masters and you ate the purple flag. I knew what I had done wrong. Why was I using a slavery metaphor? We hit pause. I thanked you, and we re recorded. It was no big deal. The thing I love about the purple flag is how efficient it is. Flagging the bias didn't prevent us from getting the work done. In fact, it helps us work together more honestly. It's even harder when I don't know what I did wrong. Once I asked someone out to lunch, out came the purple flag. I had no idea why. So I was relieved to know what to say next. Thank you for pointing it out. But I don't get it. Could we talk after the meeting? Afterwards, the person reminded me that they were fasting for Ramadan. It instantly made sense to me, and I discovered something that I could be more aware of. But to get to awareness, I had to move through shame. It was hard to say, I don't get it. The shared norm helped me listen and learn rather than getting defensive. The fact that there was a norm at all, reassured me that other people are making similar kinds of mistakes and that we're all learning together. Disrupting bias may start off feeling uncomfortable. But with time and consistency, we can build the stamina we need to push through it. When it becomes routine for us to notice our biases, all of a sudden, they feel less threatening. It's hard to break bias habits, yet we can change the pattern with consistent effort. We've got to be patient with ourselves and with others. Patient and also persistent. Yeah. Which brings us to our last step. Once a team has come up with a shared vocabulary and agrees on the shared norm for how to respond. The team should commit to disrupting bias at least once in every meeting. If bias isn't flagged in a meeting, it doesn't mean there wasn't any bias. It just means either nobody noticed or nobody knew what to say. When we are silent about bias, we reinforce it. And it can't be just the targets of bias who pointed out. Observers and leaders have got to speak up. We all have a responsibility. By.